Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 1,604 reviews

Best price
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Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Queen Beds

Photo out of - Standard Room with 2 Queen Beds

Modern and comfortable 40sq.m room features 2 queen size beds, sofa bed, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 40 m² / 430 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Overlooking Albert Park lake, this modern and comfortable 30sq.m superior room features 1 king size bed or 2 single beds, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comfortable 30sq.m premium room with contemporary design features 1 king size bed, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comfortable 30sq.m premium room with contemporary design features 2 queen size beds, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Contemporary 30sq.m room with spectacular views over Albert Park Lake and 1 king or 2 single beds, bathrobe & slippers, LCD flat screen TV, laptop size safes, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for family, the spacious 52sq.m premium room features 1 Queen Bed & 2 Single Beds or 2 Queen beds, LCD flat screen TV, laptop size safes, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Loft Suite 1 King Bed

Photo out of - Loft Suite 1 King Bed

63 sq m spacious modern suite featuring split level bedroom with 1 king bed or 2 single beds, ensuite bathroom, downstairs lounge with sofa bed, LCD TV, laptop size safe, tea & coffee facilities, free WiFi (5.00mbps), & access to indoor gym & pool.

Max. number of persons
2
Area
From 63 m² / 678 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Superior Loft Suite 1 King Bed

Photo out of - Superior Loft Suite 1 King Bed

Generous & modern 119sq m split level apartment with loft style bedroom, walk in robe and large ensuite bathroom, featuring tub spa, all located upstairs. Kitchenette, dining and lounge with fold out sofa bed downstairs. Access to indoor pool & gym.

Max. number of persons
2
Area
From 119 m² / 1280 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 209 rooms
  • One room for people with reduced mobility
  • 209 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Umbrellas
  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express
  • Room service

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fit Lounge

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Golf

  • Nearby
  • Golf course 18 holes
  • On site
  • Indoor parking
  • Private
  • 350 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 35 AUD 35 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

65 Queens Road, 3004 Melbourne, Australia

GPS:-37.84978, 144.978662

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 65 AUD 65 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Mortimer's Bar

Photo out of - Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Bar Type
LOBBY BAR
Capacity
80
Accessibility
Accessible service
Telephone +61 3 9529 4300
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

When the meetings are over or before they begin, help your body do what it does best - move around - with the latest generation of fitness machines.

Perfectly suited to hosting Melbourne weddings large and small, Mercure Melbourne Albert Park offers tailored packages , event spaces with views over Albert Park Lake, and the capacity to accommodate up to 1400 guests seated or 1600 in cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,604 reviews

Customer review rating 4.5/5

Jacqueline L. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Bunny U. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Ee L. L. Couples - Confirmed reviews ALL

Dear Ee L. L., Thank you for taking the time to share your feedback regarding your recent experience at Mercure Melbourne Albert Park. We sincerely apologize for the disappointments you encountered during your stay, and we appreciate your detailed observations, as they are invaluable for our continuous improvement. I am sorry to hear about the difficulties you faced when trying to contact the hotel directly. We understand how frustrating it can be to experience connectivity issues. Your comments will be reviewed to ensure that our guests have a more seamless communication experience in the future. Regarding your concerns about the room condition, I regret that it did not meet your expectations. We continually strive to maintain high standards in our accommodations, and we appreciate your insights regarding the amenities provided. It is our policy to ensure that all guest rooms are adequately stocked and functioning properly, and I will ensure that your feedback is addressed with the appropriate team. I also apologize for the issues with housekeeping and the parking system. It is our intention to provide a high level of service, and it is disappointing to hear that these standards were not met during your stay. We will investigate the matters you raised to implement necessary improvements. Lastly, I am sorry for the inconvenience you experienced during check-out. Timeliness and efficiency are critical, especially for early morning departures, and I regret that we fell short in this instance. Your feedback regarding our night manager’s response will be shared for further training and development. We value your input and hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 0.5/5

Amber M. Solo - Confirmed reviews ALL

Dear Amber M., Thank you for taking the time to share your experience with us. I would like to express my sincere apologies for the challenges you encountered during your stay. Your feedback is important to us, and I appreciate your detailed account of the issues faced. I regret to learn that the temperature in your room was uncomfortable and that you were unable to reach our reception staff for assistance. We strive to provide prompt service to all our guests, and it is concerning to hear that you experienced delays during your interactions with the front desk. Please know that we take such matters seriously, as our goal is to ensure that every guest feels valued and attended to, regardless of the nature of their stay. I am pleased to hear that the maintenance team, once they were able to assist you, resolved the issue with the air conditioning. However, it is unfortunate that this was not addressed sooner, and I understand how this impacted your ability to prepare for your important meeting. The comfort of our guests is a priority, and I am truly sorry for the discomfort you experienced due to the delay. Your comments regarding our service and attention to guests are noted, and I assure you that they will be addressed with our team. We continuously seek to improve our service standards and ensure that all guests receive the attention they deserve. Thank you again for your feedback. I hope you will consider giving us another opportunity in the future to provide you with a more enjoyable experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 1.0/5

Gregory M. Business - Confirmed reviews ALL

Dear Gregory M., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the shower and air conditioning. It is our goal to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. Your comments will be taken into consideration as we continue to enhance our services. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 3.5/5

Bunny U. Business - Confirmed reviews ALL

Very friendly staff, good location

Customer review rating 1.5/5

Ee L. L. Couples - Confirmed reviews ALL

This property had multiple issues: 1. Inability to call the hotel directly when we needed to contact the hotel - we were always redirected to the international call centre who said on multiple occasions that they would transfer us to the property, but the call usually dropped out after waiting for 30-60 minutes. 2. Rooms were very dated, and the flush button on the toilet didn't always work. 3. Water is not provided, which seems standard for hotels these days, especially 4* hotels. 4. Housekeeping was lacklustre - we only received decaf coffee pods, and tissues in bathroom were not replaced when the box was empty. When our face towels were collected after the first night, they were replaced with hand towels, so we were left without any face towels for our second night. 5. We pre-paid for parking, but the machine in the parking garage tried to charge us each time we exited - we had to buzz for help, and the average waiting time at the garage boom gate was at least 5 minutes. When querying this at the front desk, we were told this was a known issue due to the AI reader confusing "2" on the number plate with "Z". It was only after our second complaint that another staff member intervened and suggested a workaround, being to add a second registration plate with "Z" replacing the "2". 6. Check-out: we told reception the day before check-out that we had an early morning flight, and were told the service desk was manned 24/7 and this wouldn't be an issue. However, the night manager wasn't at the desk when we tried to check out, and when he appeared, the system was idle and needed time to reboot, so we were delayed. He had no workaround for this, so we just had to wait. This is the worst Mercure I have stayed at, and one of the worst Accor properties I have experienced. I would not recommend this property to anyone.

Dear Ee L. L., Thank you for taking the time to share your feedback regarding your recent experience at Mercure Melbourne Albert Park. We sincerely apologize for the disappointments you encountered during your stay, and we appreciate your detailed observations, as they are invaluable for our continuous improvement. I am sorry to hear about the difficulties you faced when trying to contact the hotel directly. We understand how frustrating it can be to experience connectivity issues. Your comments will be reviewed to ensure that our guests have a more seamless communication experience in the future. Regarding your concerns about the room condition, I regret that it did not meet your expectations. We continually strive to maintain high standards in our accommodations, and we appreciate your insights regarding the amenities provided. It is our policy to ensure that all guest rooms are adequately stocked and functioning properly, and I will ensure that your feedback is addressed with the appropriate team. I also apologize for the issues with housekeeping and the parking system. It is our intention to provide a high level of service, and it is disappointing to hear that these standards were not met during your stay. We will investigate the matters you raised to implement necessary improvements. Lastly, I am sorry for the inconvenience you experienced during check-out. Timeliness and efficiency are critical, especially for early morning departures, and I regret that we fell short in this instance. Your feedback regarding our night manager’s response will be shared for further training and development. We value your input and hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 0.5/5

Amber M. Solo - Confirmed reviews ALL

Extremely slow reception staff who make a point of saying if anything was needed don't hesitate to contact them after checking in. I got to the room it was stifling hot unable to adjust or change the thermostat for the air conditioning. So I did but I was encouraged to and tried to contact front desk about approximately 25 phone calls all unanswered. Couldn't sleep due to the stuffiness and heat in the room but could not find anyone to help me. The next morning at 8am after having minimal sleep and drenched in sweat I went downstairs to the front desk where I stood in an ever growing line of people waiting to be served by the one occupant of the front desk. After waiting for approximately 40 minutes I then decided to look for someone else I could ask for help to change the temperature but could find no one to help me. So I stood back in line after waiting another half an hour was finally attended to at the front desk where I explain the situation and my disappointment I was assured that someone from the maintenance team would come and take a look at it. I quickly had a cold shower but that only assisted for a few minutes due to the heat of the room. I found it impossible get ready for an important day I had ahead it was difficult to dress as my clothes were sticking to me I could not do my hair on makeup due to the amount of sweat and we're still waiting up until 10 minutes before checking out for the maintenance person. The maintenance man who was extremely friendly and respectful fix that issue which was caused by something faulty in the air conditioning duct. But it was all too late. I ended up being late to my important meeting that day because I had to sit in my car with the aircon on full blast just to do my hair and makeup. Extremely unacceptable. There's no point encouraging customers to contact if they needed anything when there's nobody there to assist. It seems only stuff that are there are too busy running around after anyone who is having a conference or is paying top dollar for their rooms not interested in the average person. Definitely won't be staying there again and will not recommend in fact we'll go beyond that until everybody I know do not stay there.

Dear Amber M., Thank you for taking the time to share your experience with us. I would like to express my sincere apologies for the challenges you encountered during your stay. Your feedback is important to us, and I appreciate your detailed account of the issues faced. I regret to learn that the temperature in your room was uncomfortable and that you were unable to reach our reception staff for assistance. We strive to provide prompt service to all our guests, and it is concerning to hear that you experienced delays during your interactions with the front desk. Please know that we take such matters seriously, as our goal is to ensure that every guest feels valued and attended to, regardless of the nature of their stay. I am pleased to hear that the maintenance team, once they were able to assist you, resolved the issue with the air conditioning. However, it is unfortunate that this was not addressed sooner, and I understand how this impacted your ability to prepare for your important meeting. The comfort of our guests is a priority, and I am truly sorry for the discomfort you experienced due to the delay. Your comments regarding our service and attention to guests are noted, and I assure you that they will be addressed with our team. We continuously seek to improve our service standards and ensure that all guests receive the attention they deserve. Thank you again for your feedback. I hope you will consider giving us another opportunity in the future to provide you with a more enjoyable experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 1.0/5

Gregory M. Business - Confirmed reviews ALL

As above

Dear Gregory M., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the shower and air conditioning. It is our goal to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. Your comments will be taken into consideration as we continue to enhance our services. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 3.5/5

Lanie L. Solo - Confirmed reviews ALL

I requested an early check-in, which was kindly approved. Upon check-in, I was informed that my room had been upgraded, and the staff member acknowledged my Platinum membership, which I appreciated. However, when I arrived at the room, I was a little disappointed to find that there were no room amenities provided. As a Platinum member, I appreciate being recognised for my loyalty, and I was hoping for a more thoughtful touch to enhance my stay. Overall, I appreciated the early check-in and room upgrade, but I believe there is still room for improvement in delivering a more personalised experience for loyal members.

Dear Lanie L., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Melbourne Albert Park. We are pleased to hear that you enjoyed our breakfast offerings, as well as the early check-in and room upgrade that acknowledged your Platinum membership. We sincerely appreciate your loyalty, and it is our goal to provide an exceptional experience for all our valued guests. We acknowledge your comments regarding the absence of room amenities in your accommodation. While we aim to provide thoughtful touches that enhance the overall experience, it appears that we fell short during your visit. Your feedback is invaluable, and we will use it to refine our approach to ensure that loyal members like yourself receive the recognition and care you deserve. It is our hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more personalised experience that reflects our commitment to our esteemed guests. Thank you once again for your constructive feedback, and we look forward to welcoming you back soon. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.0/5

Wayne B. Business - Confirmed reviews ALL

The quality of in-room television is poor in terms of the hotel standard. Could not access apps and the remote was not working very well even after staff changed the batteries. The concierge staff were very attentive and had a leaking tap fixed very quickly

Dear Wayne B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our concierge staff attentive and that the maintenance issue was resolved swiftly. We appreciate your comments about the in-room television, and we will take your insights into consideration as we continually strive to enhance our guest experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 1.0/5

Tracey P. Business - Confirmed reviews ALL

My room wasn’t ready at 2pm. Not the end of the world but the following things on top of that lead to my overall rating. No water in the room when I arrived. No bathrobe. No drinking glasses in the cupboard. Tea and water was not replaced unless requested by phone call. Toilet didn’t flush properly. I wouldn’t choose to stay here again.

Dear Tracey P., Thank you for sharing your experience with us. I sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the readiness of your room and the amenities provided. We strive to maintain high standards, and your feedback is valuable in helping us improve our services. I appreciate your insights and hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 5.0/5

Stephanie T. Solo - Confirmed reviews ALL

Amazing staff friendly and helpful. Clean rooms.

Dear Stephanie T., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be incredible and that their friendliness and helpfulness contributed to your stay. It is also wonderful to know that you enjoyed the food and appreciated the cleanliness of your room. Your feedback is greatly valued and motivates our team to continue providing exceptional service. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 1.0/5

C. C. Couples - Confirmed reviews ALL

Disappointed! There was an unpleasant smell in the room, poor general upkeep of the room, including me needing to ask maintenance to fix a cupboard door. Lights in the room were not working and there were stains on the coffee table and dinning table, that I needed to call housekeeping to attend to. I’ve staying in a number of Accor facilities and this was genuinely a disappointing stay

Dear C. Ciccosillo, Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odor and the condition of your room. Please know that we take such feedback seriously as it helps us to improve our services. We appreciate your comments and will use them to enhance our guests' experiences in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 3.5/5

Jenny C. Business - Confirmed reviews ALL

Only complaint I had was the air conditioner in my room was very noisy and I couldn’t get to sleep.

Dear Jenny C., Thank you for taking the time to provide your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the noise from the air conditioning unit in your room. Ensuring a comfortable environment for our guests is a priority, and your comments will be shared with our maintenance team for their consideration. We appreciate your understanding and hope to welcome you back in the future for a more restful experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.5/5

Jenny M. Business - Confirmed reviews ALL

Fabulous experience with all staff engagement and excellent checking and cleanliness.

Dear Jenny M., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you experienced a smooth check-in process and appreciated the quiet atmosphere and exceptional cleanliness of our facilities. It is wonderful to know that our staff's engagement contributed to your fabulous experience. Your kind words inspire our team to continue delivering high standards of service. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 5.0/5

Margaret H. Solo - Confirmed reviews ALL

I stayed so that I could attend the close by athletics carnival and also go into the city by tram. This is a nice hotel which has a great bar open good hours with drinks and easy meals. Pool is ok and breakfast very good. Quick room service meals and easy check in.

Dear Margaret H., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that our convenient location and amenities met your expectations. It is wonderful that you enjoyed our bar, breakfast offerings, and the efficiency of our room service and check-in process. We hope to welcome you back soon for another delightful experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 2.0/5

Monique C. Families - Confirmed reviews ALL

From the moment we walked into the room we noticed a musty smell, then we noticed the worn through carpet. To top it the bathroom sink leaked all of we the bench and dripped onto the floor.

Dear Monique C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including the musty smell and the condition of the carpet and bathroom. Please be assured that your comments will be reviewed by our maintenance team as we continuously strive to enhance the experience of our guests. We appreciate your input and hope to have the opportunity to welcome you back in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 3.5/5

Bridget M. Business - Confirmed reviews ALL

I attended a conference at the Pullman. That was all good, however the room was disappointing.

Dear Bridget M., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff commendable. However, we regret that your room did not meet your expectations. Your comments are invaluable as we continually strive to enhance our guest experience. We appreciate your input and hope to have the opportunity to provide you with a more satisfying stay in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.5/5

Patrick O. Couples - Confirmed reviews ALL

The staff were very friendly and helpful, the amenities well maintained and accessible, the breakfast food was excellent, and the room was great. The bed was excellent. The ensuite bathroom was small and my wife had a lot of difficulty using the shower in the bath, although I didn't. Overall a very enjoyable stay.

Dear Patrick o., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed our amenities and breakfast offerings. Your comments about the ensuite bathroom have been noted, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.5/5

Stacey T. Couples - Confirmed reviews ALL

The staff were so lovely with helping us to our room, getting us settled, gifting us a welcome gift. The place was very clean and presentable with a nice view and close to the city and inner-city areas.

Dear Stacey T., Thank you for your kind words regarding your recent stay at Mercure Melbourne Albert Park. We are delighted to hear that our staff made a positive impression and that you appreciated the cleanliness and presentation of our hotel. It is gratifying to know that you enjoyed the view and our convenient location. Your feedback is invaluable to us and motivates our team to maintain high standards. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.5/5

John V. D. W. Business - Confirmed reviews ALL

It was a brief stay but the hotel was large, great cafe and coffee and large rooms which were clean and good value for money

Dear John V. d. w., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the spacious accommodations and found our cafe offerings satisfactory. Your appreciation of our value is greatly valued. Warm regards, Trammie Pham Guest Service Manager Mercure Melbourne Albert Park

Customer review rating 5.0/5

Sam C. Families - Confirmed reviews ALL

We had a great stay thank you. Toon was lovely on check in and Jack a great professional in the restaurant for breakfast the next morning.

Dear Sam C., Thank you for your kind words regarding your recent stay. We are delighted to hear that Toon and Jack contributed to your positive experience. Your feedback is greatly appreciated, and we hope to welcome you back soon. Warm regards, Trammie Pham Guest Service Manager Mercure Melbourne Albert Park

Customer review rating 4.5/5

Alan B. Business - Confirmed reviews ALL

Staff were friendly and courteous, the room were clean and tidy, and the breakfast provided was extensive and catered to all tastes, including gluten-free friendly food. Altogether an enjoyable stay, and close to the city by tram.

Dear Alan B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our staff helpful and enjoyed the variety of breakfast options. It is wonderful to know that our location suited your needs for a conference. We hope to welcome you back soon. Warm regards, Trammie Pham Guest Service Manager Mercure Melbourne Albert Park

Other web-users rate our hotel

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  • 40 reviews 3.7/10 WiFi
  • 557 reviews 5.6/10 Comfort
  • 406 reviews 4.9/10 Cleanliness
  • 285 reviews 4.2/10 Vibe
  • 257 reviews 8.1/10 Breakfast

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