Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,841 reviews

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Mercure Melbourne Albert Park - Image 1
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65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,841 reviews

TripAdvisor Rating  3.7/5  922 reviews

Customer review rating 4.5/5

Justin C. Business - Confirmed reviews ALL

Handy location for access to the city and St Kilda. Sizeable rooms and a variety of options for food.

Dear Justin C., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 4.5/5

Samantha M. Business - Confirmed reviews ALL

The staff were happy and helpful and the room comfortable and quiet.

Dear Samantha M., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 4.0/5

Ilene C. Business - Confirmed reviews ALL

comfortable and had all that i needed for the stay.

Dear Ilene C., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 4.5/5

Mary S. Business - Confirmed reviews ALL

Reception staff were lovely and upgraded me for free. Bed was comfy and sheets supersoft. Furniture and decor looks a bit tired but what I expected for the price point. Breakfast was great, big range and tasty

Dear Mary S., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 1.0/5

Lisa R. Couples - Confirmed reviews ALL

Check in was good, and that's where it ended. 1. Room has no art work in it and was so bland it felt like we were in a low grade prison. 2. The balustrade on the stairs was so loose it was dangerous to use. 3. All PowerPoint's are on the ground so I had to boil the kettle on the ground. 4. I had to beg them every afternoon to come service the room because they had not done it, when they came I wouldn't even call it a service. They just pulled up the sheets and left. 5. The air conditioning. It didn't work outside of the bedroom. They spent a whole day on it and no one apologised and they just left and said it was fixed. 6. They charged us full price at happy hour twice and I had to pick up on it. They didn't send me a final bill so I'm still not sure if its correct. 7. No one asked me on check out how was my stay. 8. I was told the buffet breakfast included barista coffee and when I got there it didn't. If i had of been on holiday i would have been so angry and complained a lot more at time but to be honest this was the worst acorr experience I have ever had.

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Other web-users rate our hotel

  • 582 reviews 8.4/10 Location
  • 1,333 reviews 4.9/10 Room
  • 1,109 reviews 7.2/10 Service
  • 50 reviews 2.3/10 WiFi
  • 612 reviews 5.1/10 Comfort
  • 466 reviews 4.7/10 Cleanliness
  • 324 reviews 3.9/10 Vibe
  • 275 reviews 7.7/10 Breakfast

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