Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 2,123 reviews

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Pullman Melbourne Albert Park - Image 1
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65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,123 reviews

TripAdvisor Rating  3.9/5  1,773 reviews

Customer review rating 3.5/5

Jim M. Couples - Confirmed reviews ALL

No status acknowledgement on checking, no welcome gift. Appreciated upgrade to make view room. Had to ask twice for ice to be delivered to room. Breakfast was woefully understaffed.

Customer review rating 5.0/5

Mu-chiao H. Couples - Confirmed reviews ALL

Good location with a nice view in the room, when I booked I left notes saying we'll be celebrating birthday and upon check in there's surprise waiting for us in the room, that was very nice. We had dinner and breakfast at the hotel too, all staff were attentive and friendly

Dear Mu-Chiao, Thank you for your kind words and for choosing to celebrate such a special occasion with us! We're so happy to hear you enjoyed the view, the surprise in your room, and your dining experiences. It’s wonderful to know that our team helped make your stay memorable. We hope to welcome you back again soon! Kind regards, Grady Duty Manager

Customer review rating 2.0/5

Richard A. Families - Confirmed reviews ALL

Overall a poor experience. Property is aged and interiors are dated. The energy and enthusiasm of the front office staff (reception / cashier) reflected this. Also requested a park facing room a number of times well before arrival date but upon check-in there were no notes etc in my reservation reflecting that.

Customer review rating 0.5/5

Sanjeewa S. Families - Confirmed reviews ALL

Subject: Disappointing Experience During Our Recent Stay Dear Hotel Manager / Pullman Booking Team, We are regular customers at your hotel and have been choosing your property for every school holiday or special family occasion. This time, I booked our stay to celebrate my wife’s 40th birthday, which was meant to be a memorable and special experience for all of us. I even sent a separate email to Pullman bookings explaining the special reason for this visit. Our booking was for 6 people — two adults and two children (our family), plus my father-in-law and mother-in-law. Unfortunately, we faced several issues during our stay that left us very disappointed: 1. Birthday Chocolate Plate: I paid $25 in advance for a chocolate plate to be placed in the room on arrival as a surprise for my wife’s birthday. This was never provided, despite reminding the reception. This was extremely upsetting and disappointing for such a special occasion. 2. Breakfast Confusion: When my family went for breakfast in the morning, they were held up for more than 10 minutes and told that our booking didn’t include breakfast. I was away at the time but had to quickly send all booking details, emails, and proof to my wife while on the phone to sort it out. It was later confirmed as a system error, but the situation was stressful and embarrassing for my family. 3. Parking Charges: We arrived in two cars. I asked multiple times about getting a discount for parking. One staff member finally agreed to charge $50 for both days, but on checkout, the exit screen displayed a different amount. Until now, I’m still unsure of the final parking charge. 4. Missing Invoice: I have requested the final invoice by email more than twice, but I have not received it yet. This trip was supposed to be a joyful celebration, but due to these multiple issues, it ended up being a very disappointing family holiday. At this point, I am honestly reconsidering whether we would book at this hotel again in the future. I would appreciate it if someone could look into these matters and respond accordingly.

Customer review rating 5.0/5

Matthew M. Families - Confirmed reviews ALL

Check-in staff member was excellent. He looked after us, was professional and polite. Thank you.

Dear Matthew, Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with Pullman and Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards Manoj Ramisetti EAM

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Other web-users rate our hotel

  • 532 reviews 8.4/10 Location
  • 1,329 reviews 6.3/10 Room
  • 1,219 reviews 6.7/10 Service
  • 23 reviews 6.7/10 WiFi
  • 446 reviews 5.1/10 Cleanliness
  • 379 reviews 4.7/10 Food
  • 319 reviews 6.4/10 Breakfast
  • 260 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.