Pullman Melbourne Albert Park Hotel 5 stars

Customer review rating 4.4/5 7,274 reviews
Pullman Melbourne Albert Park
See on a map
+ 28 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, running maps for Albert Park and an indoor pool and in-room yoga available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 32 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 29km / 18 miles - Shuttle paying

  • By train

    PRAHRAN STATION At 1km / 0 miles

GPS :-37.84978, 144.978662

Our accommodations

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a range of accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

CLASSIC ROOM, 2 Queen Beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 1 King Size or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King Size or 2 Single Beds, Lakeview

  • Max. number of persons: 2
  • Area: From 30
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, Lakeview

  • Max. number of persons: 2
  • Area: From 44
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor, is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. Espresso Bar offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

Located on the ground floor of the Pullman and Mercure Melbourne Albert Park, enjoy the ambience whilst sampling an impressive beverage selection, imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 32

  • Maximum size: 1,462

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 312 people

Find out more

Our guest reviews for
Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,274 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,700 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Your staff was great

Customer review rating 4.4/5

Frank Solo - 20/03/2020 Confirmed reviews ALL

I found your staff helpful, courteous and friendly. Which I find important. I've stayed at many hotels globally over the years and found this sort stay was up there with the best

Great location, other than Grand Prix cancelled!

Customer review rating 4.4/5

Mike Couples - 19/03/2020 Confirmed reviews ALL

We enjoyed our 3 night stay at Pullman Melbourne Albert Park, despite the cancellation of the GP we had booked for. The room was spacious and comfortable, with great views of Albert Park. Breakfast was good, though on the first day there was little fresh fruit apart from melon. 4km walk to city, and 2km to St Kilda.

Good place to stay

Customer review rating 4.4/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Excellent service from both conference support staff and check-in staff. Food was excellent.

Over and Above our Expectations

TripAdvisor rating 4.0/5

Cheryl C 19/03/2020 TripAdvisor review

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Terrible service and inedible food

Customer review rating 4.4/5

Dominic Couples - 18/03/2020 Confirmed reviews ALL

Room service food of ceasar salad was inedible with processed chicken and cold bloiled egg. Room was left as per the photos by houskeeping after it was made up.

Needs maintenance

Customer review rating 4.4/5

Peter J. Families - 18/03/2020 Confirmed reviews ALL

Great location but needs some care. Our room did not get vacuumed for 2 days and in the third I had to call to get it done. Our room 8604 had paint peaking on the roof in the bathroom and a cut in the drapes on the main window. Breakfast was disappointing as you had to pay for any hot drink that didn’t have normal milk. The hot chocolate dispensers the machine just churned out brown water. After bringing this up, nothing was done. Just a ‘I’m sorry’. For the amount you pay to be there this just seems to fall short of what excellent service you should be receiving. Great view of Albert Park which would of been fantastic should the event of occurred.

Good location, clean room

Customer review rating 4.4/5

Andrew S. Families - 16/03/2020 Confirmed reviews ALL

Everything was ok, TV wasn’t working in one room on our arrival, turns out one of the cleaners had unplugged some of the cables. Check out was a mess, two rooms and breakfast should have been taken out of our deposit. Had to settle the breakfast seperate which is fine but over a week later I still haven’t got my deposit back. Even after calling the hotel again to find out where it is and was promised it would be paid. Quick to take your money, not quick to give it back.

Terrible view, wrong room given initially, but good breakfast.

Customer review rating 4.4/5

Anonymous Friends - 15/03/2020 Confirmed reviews ALL

Our experience was not a great one and would be unlikely to stay there again. We booked a room with 2x queen size beds. On arrival fantastic service initially however went up to our room to find 2x single beds. Rang reception who after a long time proving we had booked a different room agreed to move us. Waited approx 30 minutes in room until they came to change to different room- unable to change or do anything until this occurred. Moved to average room with 2x queen beds- terrible view, shower over bath and older facilities but very comfortable beds and pillows. Ice delivered to room on request which was good. Breakfast the next morning was very good- delicious food at discounted rate and open until 11am which was fantastic.

Good Stay

Customer review rating 4.4/5

Sue P. Business - 15/03/2020 Confirmed reviews ALL

I booked in to the Pullman as I was attending the ARACY Early Years conference being held at that venue. An added attraction for me was that I am a member of the Accor Loyalty Club I had an excellent experience, from prompt effici.ent check in, as well as an upgrade. Easy access to the conference, which was extremely well catered. My only regret was that I was too busy to really appreciate all the added benefits of my upgrade, such as the spa.

Dear Mrs P., Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind regards, Michael Thomas. General Manager.

Good stay, good staff.

Customer review rating 4.4/5

Gavin Families - 15/03/2020 Confirmed reviews ALL

Staff were very good, food in the restaurant was excellent and the service very good

Dear Mr B., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly Accor team members were able to accommodate all your needs and that you enjoyed their company. Thank you for choosing to stay with the Pullman Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards, Michael Thomas. General Manager.

Very Dissappointing

TripAdvisor rating 4.0/5

craigr0bins Business - 15/03/2020 TripAdvisor review

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

Great Location

Customer review rating 4.4/5

Ann Solo - 13/03/2020 Confirmed reviews ALL

I stayed 2 nights at The Pullman, my first time staying there and it was everything I expected. The staff were very good especially Concierge and Valet staff, nothing was too much trouble. The location is perfect, easy access to St Kilda and City. The room was very large with a great view of Albert Park, very clean and well presented.

Good Afternoon, Thank you for providing feedback from your recent stay with us. Great to hear you enjoyed your stay and service-in particular concierge were a real highlight. We certainly appreciate your comments and hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

Great quiet location.

Customer review rating 4.4/5

Gary O. Couples - 13/03/2020 Confirmed reviews ALL

On arrival the reception was very helpful in accommadating us. On request and due to our lenght of stay we were relocated to a lake view room as soon as possible.The only complaints are that in our first room 7509 there was no dish to put the soap in after it was opened, and the tea and coffee and milk I had to ask for it to be replenished every day. On relocating to 6202 the sink in the bathroom has a hairline crack in it, I had to request face cloths to be supplied on one occasion. Once again I had to ask for the tea and coffee and milk to be replenished. On one occasion we had a dirty glass supplied which I took to reception. Other than that overall our stay was great.

Good Afternoon, Thank you for your feedback regarding your recent stay with us. We appreciate your comments regarding the issues you experienced and we apologize for them- rest assured these have been passed on to rectify. We certainly hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

As expected

Customer review rating 4.4/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Front desk was always busy when I was there. Even on arrival when no-one else was in line, I still had to wait to be served. Perhaps one more staffer would help keep the client backlog down. I couldn't wait for the queue to pass on checking out, so the Concierge took my keys and arranged express checkout (although the account was not emailed to me).

Good Afternoon, Thank you for your feedback regarding your stay with us. We certainly appreciate your comments and hope to have the opportunity to welcome you back in the near future. PS- I have just emailed a receipt from your stay to you. Best Regards, Josh Brodie rooms Division Manager

Great hotel for the business traveller

Customer review rating 4.4/5

Steve Business - 13/03/2020 Confirmed reviews ALL

Great location to base yourself with access to all sides of Melbourne. Spacious rooms and lakeside views are fantastic. One of the better breakfasts on offer in Australia and the business lounge is a real bonus.

Good Afternoon, Thank you for your feedback regarding your recent stay with us. We certainly appreciate your comments and hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

Good spacious rooms.

Customer review rating 4.4/5

Sadib Business - 12/03/2020 Confirmed reviews ALL

Air vents seemed a little dusty. So dust blew out from the air vents when then air conditioner was turned on.

Good Afternoon, Thank you for taking the time to provide us feedback from your stay. We appreciate the comments regarding the air vents which has been passed on to investigate and resolve. We certainly hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

Good location

Customer review rating 4.4/5

Denise C. Couples - 10/03/2020 Confirmed reviews ALL

We had a two night stay with you and had a room overlooking the park. We took advantage of the executive floor and had drinks and lovely canapés before dining . We had two very good evening meals and a plentiful two breakfasts . All the staff were charming . The hotel can get busy with corporate meetings etc and the dining room crowded at breakfast . All in all we had a lovely two night stay

Good Afternoon, Thank you for your feedback- wonderful to hear you enjoyed your stay with us. We certainly appreciate your comments and hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

good stay

Customer review rating 4.4/5

N/a Couples - 10/03/2020 Confirmed reviews ALL

My husband and I enjoyed our stay, and would definitely be back. it would be good to improve in the following areas; * advise of amenities available - i.e. access to lounge, pool * Bigger bathtub in the room

Good Afternoon, Thank you for your feedback regarding your stay with us. We really appreciate your comments in particular the additional information regarding hotel amenities. We certainly hope to have the opportunity to welcome you back in the near future. Best Regards, Michael Thomas General Manager

Nice spacious rooms

Customer review rating 4.4/5

Binh H. (. W. C. Business - 08/03/2020 Confirmed reviews ALL

Nice big rooms. Very clean and well maintained. Did find a couple long hair strands on the bathroom floor as I’m bald. But overall was an enjoyable stay

Good Afternoon, Thank you for your feedback- we hope you enjoyed your stay with us. I do apologize for the bathroom comments you have mentioned- for which I am following up with the appropriate department. We hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Good Stay

Customer review rating 4.4/5

Andrew Business - 06/03/2020 Confirmed reviews ALL

Great hotel and good location. Dining experience good. Staff very supportive.

Good Afternoon, Thank you for taking the time to review us. We hope you enjoyed your stay and made the most of your time in Melbourne. We hope to welcome you back in the future. Best Regards, Josh Brodie Rooms Division Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne