Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 1,915 reviews

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Pullman Melbourne Albert Park - Image 1
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Pullman Melbourne Albert Park - Image 4
65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM, 2 Queen Beds

Photo out of - CLASSIC ROOM, 2 Queen Beds

30 sq.m. vibrant & contemporary room featuring the innovative Pullman featherbed, 40" LCD TV, multimedia connectivity panel, i-docking station, stylish walk-in rain shower, Biggelow bathroom amenities, next generation comfort solutions.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

30 sq.m. contemporary room with a plush king bed or two single beds, 40" LCD TV, multimedia connectivity panel, free WiFi (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Deluxe Suite offers spacious 52sq.m room, Pullman featherbed, 40" LCD TV, multimedia connectivity panel, free WiF (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE ROOM, 1 King Size Bed, Lakeview

Photo out of - DELUXE ROOM, 1 King Size Bed, Lakeview

  • Views:

    Lake View

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 169 rooms
  • 2 rooms for people with reduced mobility
  • 169 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

29 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fit Lounge

  • On site
  • Sauna room

Sports and leisure

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 350 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 21.95 € 35 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

65 Queens Road, 3004 Melbourne

GPS:-37.85036, 144.979252

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 40.77 € 65 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Electric Vehicle Charging Station

Additional charge

Parking information

  • On site
  • Indoor parking
  • Private

  • Parking pricing: 21.95 € 35 AUD Per day

WINDOWS RESTAURANT

Photo out of - WINDOWS RESTAURANT

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Cooking style
Regional
Capacity
180
Accessibility
Accessible service
65 Queens Road, ALBERT PARK, 3004 Melbourne, Australia
Telephone +61 3 9529 4300
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Make the moments count at Mortimer's Bar. Rediscover this Melbourne address that's simultaneously chic and casual, where Melbourne-ians and travellers meet to create stories. Mortimer's Bar is known for its relaxed atmosphere and gin cocktails.

Swim laps in the heated indoor swimming pool or relax in the hot tub

Get your heart rate up in the recently refurbished fitness centre featuring new equipment and free weights. Don't forget to stretch after your workout in the studio!

With a spectacular lake backdrop and an extensive array of stylish event spaces, Pullman Melbourne Albert Park offers the ideal venue for elegant Melbourne weddings, accommodating up to 1,400 guests seated or 1600 cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,915 reviews

Customer review rating 2.0/5

Burrell S. S. Business - Confirmed reviews ALL

Dear Burrell S. S., Thank you for taking the time to share your feedback following your recent stay at Pullman Albert Park. We regret to learn of the incorrect minibar charge applied to your account, and sincerely apologise for the delay in responding to your emails. This is not the level of service we strive to provide, and we understand the frustration this has caused. Please be assured that our Front Office team has now responded to your email and processed a full refund of the $10 charge. Depending on your bank, the refund may take a few business days to appear on your statement. Feedback such as yours helps us strive for better standards, and your comments have been shared with the team to ensure enquiries are responded to promptly. We sincerely hope to welcome you back for a much improved stay. Kind regards, Shreyas Matkari Hotel Manager Pullman Albert Park

Customer review rating 5.0/5

Tammy S. Couples - Confirmed reviews ALL

Dear Tammy S., Thank you for sharing your positive experience with us. We are delighted to hear that our team members contributed to your comfort and satisfaction during your stay. Our staff is dedicated to providing exceptional service, and your acknowledgment of their efforts is greatly appreciated. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.5/5

Dragan V. Solo - Confirmed reviews ALL

Dear Dragan V., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location to be excellent and that your room provided a comfortable experience along with a lovely lakeside view. It is our goal to ensure that all guests enjoy their time at Pullman Melbourne Albert Park, and your kind words serve as a wonderful affirmation of our efforts. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 5.0/5

Murray A. Solo - Confirmed reviews ALL

Dear Murray A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you chose Pullman Melbourne Albert Park for your visit after many years. It is always a pleasure to welcome back our guests. We hope to provide you with an even more enjoyable experience on your next visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.0/5

Michael L. Business - Confirmed reviews ALL

Dear Michael L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the room and had a positive overall experience. However, we regret to learn that noise from a large group impacted your stay. We strive to provide a comfortable environment for all our guests and appreciate your understanding in this matter. Kind Regards, Team at Pullman Melbourne Albert Park

Dear Burrell S. S., Thank you for taking the time to share your feedback following your recent stay at Pullman Albert Park. We regret to learn of the incorrect minibar charge applied to your account, and sincerely apologise for the delay in responding to your emails. This is not the level of service we strive to provide, and we understand the frustration this has caused. Please be assured that our Front Office team has now responded to your email and processed a full refund of the $10 charge. Depending on your bank, the refund may take a few business days to appear on your statement. Feedback such as yours helps us strive for better standards, and your comments have been shared with the team to ensure enquiries are responded to promptly. We sincerely hope to welcome you back for a much improved stay. Kind regards, Shreyas Matkari Hotel Manager Pullman Albert Park

Customer review rating 5.0/5

Tammy S. Couples - Confirmed reviews ALL

The staff went out of their way to make our stay comfortable and ensure we had the facilities we required. Thank you.

Dear Tammy S., Thank you for sharing your positive experience with us. We are delighted to hear that our team members contributed to your comfort and satisfaction during your stay. Our staff is dedicated to providing exceptional service, and your acknowledgment of their efforts is greatly appreciated. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.5/5

Dragan V. Solo - Confirmed reviews ALL

Very comfortable room with lovely lakeside view.

Dear Dragan V., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location to be excellent and that your room provided a comfortable experience along with a lovely lakeside view. It is our goal to ensure that all guests enjoy their time at Pullman Melbourne Albert Park, and your kind words serve as a wonderful affirmation of our efforts. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 5.0/5

Murray A. Solo - Confirmed reviews ALL

My first visit to your hotel for many years

Dear Murray A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you chose Pullman Melbourne Albert Park for your visit after many years. It is always a pleasure to welcome back our guests. We hope to provide you with an even more enjoyable experience on your next visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.0/5

Michael L. Business - Confirmed reviews ALL

Good experience overall, very noisy with a large NSW sporting team in Hotel

Dear Michael L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the room and had a positive overall experience. However, we regret to learn that noise from a large group impacted your stay. We strive to provide a comfortable environment for all our guests and appreciate your understanding in this matter. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 5.0/5

Dimitri K. Business - Confirmed reviews ALL

I came to the hotel from a long overnight long haul flight and your staff were exceptional helping me settle in and enjoy my stay

Dear Dimitri K., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that our team provided exceptional service, especially after your long journey. Our staff is dedicated to ensuring a comfortable and enjoyable experience for all our guests, and it is gratifying to know that you felt welcomed and well taken care of. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 1.0/5

Laura H. Business - Confirmed reviews ALL

This hotel is more like a mantra and not up to the standard of other pullmans. Room was tired and hot. 29 degrees outside and 27 in room and staff they were unable to fix and gave a fan. Then my hairdryer sparked with smoke and room smelt but staff didn’t care. After 15 minutes they changed the hairdryer but it was the PowerPoint that was sparking. Dangerous stay!

Dear Ms H., Thank you for taking the time to share your feedback following your recent stay at Pullman Melbourne Albert Park. I sincerely regret to learn that your stay did not meet the standard you rightly expect from a Pullman hotel. Please accept my apologies for the discomfort caused by the room temperature, and most importantly, for the incident with the power point and hairdryer. I fully understand how concerning this would have been, and I also regret that our team’s response at the time did not reflect the care and urgency the situation deserved. Following your feedback, we arranged for a licensed electrician to inspect the room, including the power point in question, and the hairdryer has also been inspected. Please rest assured that the safety of all our guests is our highest priority, and your comments have been shared with our Engineering and Front Office teams to ensure such matters are attended to promptly and with appropriate care. Should you wish to return to Albert Park in the future, please feel free to contact me directly at this email address. I would be delighted to personally look after your stay and ensure it is a memorable one. Thank you once again for bringing this to our attention. Kind regards, Shreyas Matkari Hotel Manager Pullman Melbourne Albert Park

Customer review rating 5.0/5

Andrew P. Families - Confirmed reviews ALL

Couldn’t fault the staff and their professionalism

Dear Andrew P., Thank you for your kind words regarding your experience at Pullman Melbourne Albert Park. We are delighted to hear that our staff's professionalism made a positive impact on your stay. We appreciate your feedback and look forward to welcoming you back in the future. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 0.5/5

Kian L. Solo - Confirmed reviews ALL

I was very disappointed with the condition of the room. The room was extremely run down and looked nothing like the photos on the hotel’s website, for any of the room types shown. The shower area was the worst part: the tiles throughout were covered in mould, which is unacceptable for basic hygiene, let alone a 5-star hotel. The overall condition of the room does not justify the Pullman brand or the price we paid. When I walked in I could hardly believe this was the same hotel advertised online. I would not recommend this hotel until the rooms are properly refurbished and cleaned. Guests should not have to pay 5-star prices for a room in this condition.

Customer review rating 4.0/5

Hyland W. G. Business - Confirmed reviews ALL

Although the hotel feels a bit dated, the service was fantastic, room was spacious and clean and had a nice view of Albert Park lake. The bar staff in particular were engaging and gave great personal service.

Dear G., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found the service exceptional and your room comfortable with lovely views. Your comments on the hotel's ambiance will be taken into consideration as we continue to enhance our guest experience. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 3.5/5

Seb B. Couples - Confirmed reviews ALL

Staff were lovely in all areas we used, Albert park over the road for a lovely stroll making you feel outside of a big city. Rooms are a good size but decor in rooms is old and TV system is ancient.

Dear Seb B., Thank you for your feedback regarding your recent stay. We are pleased to hear that our staff made a positive impression and that you enjoyed the surrounding area. We appreciate your comments about the room decor and television system, and we will take them into consideration for future improvements. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 5.0/5

Critton A. Families - Confirmed reviews ALL

We had a great stay at the Pullman. Our rooms were upgraded to suits which we were very gratefull. The front of house staff were excellent, the same with the Concierge. Everyone was very happy and friendly.

Dear Critton A., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your upgraded suite and found our staff to be attentive and friendly. It is always rewarding to know that our team has made a positive impact on your experience. We look forward to welcoming you back in the future for another memorable stay. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.5/5

David W. Business - Confirmed reviews ALL

Although the hotel and staff were nice enough, the showers were hard to get right. Constant change of temp made a nice shower nearly impossible. The bar was nice but mega expensive, and possibly the slowest service of any bar I’ve been to. Nice people but mega slow. I wouldn’t stay again unless the convenient location was a must.

Dear David W., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our staff accommodating and our location convenient. However, I regret that the shower temperature and bar service did not meet your expectations. We value your comments as they help us improve the overall guest experience. Your insights regarding pricing and service speed will be taken under consideration as we strive to enhance our offerings. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 5.0/5

Samuel Q. Solo - Confirmed reviews ALL

Comfortable, clean and convenient location with polite and friendly staff. Will definitely use again.

Dear Samuel Q., Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable, clean, and conveniently located, and that our staff made a favorable impression. We look forward to welcoming you back in the future. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park.

Customer review rating 0.5/5

Gavin H. Couples - Confirmed reviews ALL

The room floor had toenail cuttings , on not vacuumed. The bed and pillows were bricks. Big stains on the floor . Fridge was frozen over could not put our food in freezer. No usb charge point at beds. Like other hotels . Disgusting over all. Lobby toilte was discusting like never clean. Experiance was the worst

Dear Gavin H., Thank you for taking the time to share your feedback regarding your recent experience at Pullman Melbourne Albert Park. I am genuinely sorry to hear that your stay did not meet your expectations and that you encountered several cleanliness and comfort issues during your time with us. Please be assured that cleanliness and guest comfort are top priorities for our team. We regularly conduct thorough inspections to maintain high standards throughout the hotel, including guest rooms and public areas. The concerns you raised about the condition of your room and the lobby restroom are concerning, and I will ensure that this feedback is communicated to our housekeeping management for review. Regarding the amenities you mentioned, I understand how important convenience is during a stay. While we strive to offer a range of facilities, I appreciate your input on the USB charging points, which will be taken into consideration for potential improvements. Once again, I apologize for the experience you described and hope you will reconsider your opinion of our hotel in the future. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 1.5/5

Christopher R. Families - Confirmed reviews ALL

Location, room and facilities are great but was let down by the package I purchased. Was a special promotion to get the kids activity pack, sweets and cheese platter with a bottle of wine but had to ask 4 times to receive this and no one followed through. Asked on check in and they said in the room - wasnt there. went down to reception they said will sort it - didn't. asked again - no action and then rang reception and room service from the room again didnt do it!!! couldnt believe how bad to keep failing multiple times and multiple people and departments.

Dear Christopher R., Thank you for sharing your experience regarding your recent stay at Pullman Melbourne Albert Park. We are pleased to hear that you appreciated our location and facilities. However, I sincerely regret that the service related to your special promotion did not meet your expectations. It is concerning to learn that there were multiple oversights in fulfilling your package, and I understand how frustrating this must have been for you. Please be assured that your feedback is important to us, as it helps us improve our service delivery. We strive to provide a seamless experience for all our guests, and it appears we fell short in your case. Thank you for bringing these matters to our attention, and we appreciate your understanding. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 2.0/5

Julie P. Business - Confirmed reviews ALL

so so , coffee, milk and tea not refilled each day faults in the room whole in wall and brocken tile in bathroom that was sticking out

Dear Julie P., Thank you for your feedback regarding your recent stay. We appreciate your comments on the location and acknowledge the concerns regarding room maintenance and the replenishment of coffee and tea amenities. Your observations will be reviewed as we continually strive to enhance our guest experience. Warm regards, Trammie Pham Guest Service Manager Pullman Melbourne Albert Park

Customer review rating 2.0/5

Laurinda M. Couples - Confirmed reviews ALL

We have stayed here multi able times as a gold member on this visit there was no gold benefits

Dear Laurinda M., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced concerning the gold member benefits. We appreciate your loyalty and understand how important these benefits are to your overall experience. Your comments will be reviewed to ensure we uphold the standards expected by our valued members. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.5/5

Stuart B. Business - Confirmed reviews ALL

Business trip. Simple and perfectly located for my needs.

Dear Stuart B., Thank you for taking the time to share your experience. We are pleased to hear that you found our location convenient and suitable for your business trip needs. We continuously strive to offer a seamless experience for our guests, and your feedback is valuable for our ongoing efforts. We hope to have the opportunity to welcome you back on your next visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.0/5

Kaye L. S. Couples - Confirmed reviews ALL

Room was very comfortable. The television is archaic. Only free to air channels Restaurant was very nice

Dear Kaye L. S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room comfortable and enjoyed your dining experience at our restaurant. We appreciate your comments about the television, as we are always looking for ways to enhance our guests' experiences. Your insights are valuable to us, and we will take them into consideration for future improvements. Kind Regards, Team at Pullman Melbourne Albert Park

Other web-users rate our hotel

  • 527 reviews 8.4/10 Location
  • 1,271 reviews 6.3/10 Room
  • 1,099 reviews 7/10 Service
  • 18 reviews 5.4/10 WiFi
  • 430 reviews 4.9/10 Cleanliness
  • 342 reviews 5.9/10 Food
  • 288 reviews 7.1/10 Breakfast
  • 249 reviews 5.8/10 Value

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