Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 1,915 reviews

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Pullman Melbourne Albert Park - Image 1
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Pullman Melbourne Albert Park - Image 4
65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM, 2 Queen Beds

Photo out of - CLASSIC ROOM, 2 Queen Beds

30 sq.m. vibrant & contemporary room featuring the innovative Pullman featherbed, 40" LCD TV, multimedia connectivity panel, i-docking station, stylish walk-in rain shower, Biggelow bathroom amenities, next generation comfort solutions.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

30 sq.m. contemporary room with a plush king bed or two single beds, 40" LCD TV, multimedia connectivity panel, free WiFi (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Deluxe Suite offers spacious 52sq.m room, Pullman featherbed, 40" LCD TV, multimedia connectivity panel, free WiF (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE ROOM, 1 King Size Bed, Lakeview

Photo out of - DELUXE ROOM, 1 King Size Bed, Lakeview

  • Views:

    Lake View

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 169 rooms
  • 2 rooms for people with reduced mobility
  • 169 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

29 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fit Lounge

  • On site
  • Sauna room

Sports and leisure

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 350 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 21.69 € 35 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

65 Queens Road, 3004 Melbourne

GPS:-37.85036, 144.979252

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 40.29 € 65 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Electric Vehicle Charging Station

Additional charge

Parking information

  • On site
  • Indoor parking
  • Private

  • Parking pricing: 21.69 € 35 AUD Per day

WINDOWS RESTAURANT

Photo out of - WINDOWS RESTAURANT

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Cooking style
Regional
Capacity
180
Accessibility
Accessible service
65 Queens Road, ALBERT PARK, 3004 Melbourne, Australia
Telephone +61 3 9529 4300
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Make the moments count at Mortimer's Bar. Rediscover this Melbourne address that's simultaneously chic and casual, where Melbourne-ians and travellers meet to create stories. Mortimer's Bar is known for its relaxed atmosphere and gin cocktails.

Swim laps in the heated indoor swimming pool or relax in the hot tub

Get your heart rate up in the recently refurbished fitness centre featuring new equipment and free weights. Don't forget to stretch after your workout in the studio!

With a spectacular lake backdrop and an extensive array of stylish event spaces, Pullman Melbourne Albert Park offers the ideal venue for elegant Melbourne weddings, accommodating up to 1,400 guests seated or 1600 cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,915 reviews

Customer review rating 5.0/5

Sharon T. C. Couples - Confirmed reviews ALL

Dear Sharon T. C., Thank you for sharing your delightful experience at Pullman Melbourne Albert Park. We are thrilled to hear that you enjoyed a peaceful getaway and felt well taken care of during your birthday celebrations. It is gratifying to know that the service and your upgraded room added to your stay. We hope to welcome you back for another memorable visit in the future. Rieko Indra Room Division Manager

Customer review rating 3.5/5

Damien S. Families - Confirmed reviews ALL

Dear Damien S., Thank you for sharing your thoughts regarding your recent stay at Pullman Melbourne Albert Park. We appreciate your feedback on the condition of our property. While we strive to maintain a welcoming atmosphere, we understand that some aspects may feel dated. Your insights are valuable as they help us to evaluate our facilities and ensure a comfortable experience for our guests. Best regards, Rieko Indra Room Division Manager

Customer review rating 5.0/5

Suzanne H. Families - Confirmed reviews ALL

Dear Suzanne H., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed our location and found our service exemplary throughout your visit. It is wonderful to know that you appreciated the lunch service and the comfort of your accommodations. Your feedback motivates our team to keep delivering exceptional experiences. Rieko Indra Room Division Manager

Customer review rating 5.0/5

Christine H. Families - Confirmed reviews ALL

Dear Christine H., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed the atmosphere in our bar, as well as the buffet breakfast and the service from our team. Your positive feedback about our location is sincerely appreciated. We look forward to welcoming you back for another wonderful experience in the future. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Richard M. D. Business - Confirmed reviews ALL

Dear M.. D., Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that your experience exceeded your expectations and that you found our accommodations to be very comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable stay. Rieko Indra Room Division Manager

Dear Sharon T. C., Thank you for sharing your delightful experience at Pullman Melbourne Albert Park. We are thrilled to hear that you enjoyed a peaceful getaway and felt well taken care of during your birthday celebrations. It is gratifying to know that the service and your upgraded room added to your stay. We hope to welcome you back for another memorable visit in the future. Rieko Indra Room Division Manager

Customer review rating 3.5/5

Damien S. Families - Confirmed reviews ALL

Aged/dated, but still nice enough.

Dear Damien S., Thank you for sharing your thoughts regarding your recent stay at Pullman Melbourne Albert Park. We appreciate your feedback on the condition of our property. While we strive to maintain a welcoming atmosphere, we understand that some aspects may feel dated. Your insights are valuable as they help us to evaluate our facilities and ensure a comfortable experience for our guests. Best regards, Rieko Indra Room Division Manager

Customer review rating 5.0/5

Suzanne H. Families - Confirmed reviews ALL

We enjoyed your location and your service was excellent from our arrival to our departure. Lunch service, food and drinks in the foyer bar area was very enjoyable and our room was large, comfortable and clean.

Dear Suzanne H., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed our location and found our service exemplary throughout your visit. It is wonderful to know that you appreciated the lunch service and the comfort of your accommodations. Your feedback motivates our team to keep delivering exceptional experiences. Rieko Indra Room Division Manager

Customer review rating 5.0/5

Christine H. Families - Confirmed reviews ALL

Had a beautiful night here, lovely atmosphere in the bar for dinner and amazing buffet breakfast. Great location and lovely staff. Will definitely return.

Dear Christine H., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed the atmosphere in our bar, as well as the buffet breakfast and the service from our team. Your positive feedback about our location is sincerely appreciated. We look forward to welcoming you back for another wonderful experience in the future. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Richard M. D. Business - Confirmed reviews ALL

as above

Dear M.. D., Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that your experience exceeded your expectations and that you found our accommodations to be very comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable stay. Rieko Indra Room Division Manager

Customer review rating 1.0/5

Christian P. Business - Confirmed reviews ALL

Wait times for the check in desk was 40 minutes and when finally getting to the counter was told that my room was another 2 hours off being ready. Having been told there was a free Tesla destination charger for me to use, after arriving from the country in my EV the chargers were not wired correctly and would not operate. I was instructed to use my own charger with the power point next to the chargers and because that took 16 hours to charge overnight for me to have enough charge to get home was given a token for parking to take me up until checkout the next day. Trouble was, when I went to leave the carpark was trapped and over the intercom was told very rudely that I had to pay $50 in parking fees to get out.

Customer review rating 1.0/5

Jet L. Business - Confirmed reviews ALL

My room was not even cleaned, carpets are dirty, hair on sink, probably need compensation for this late.

Customer review rating 3.0/5

Tyson L. Business - Confirmed reviews ALL

Food was really bad especially breakfast. Once in a business session in the ballroom the other buffet. Tv didn’t work. Iron spar out brown substance onto white shirt. Great view over Albert park. Accor wine/ macarons greatly appreciated. Staff lovely

Dear Tyson L., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the dining experience you encountered, particularly during breakfast, and for the issues with the television and iron in your room. I appreciate your kind words about our staff and the view over Albert Park. Your comments are valuable as we strive to enhance our services and offerings. Rieko Indra Room Division Manager

Customer review rating 4.0/5

Gam S. Business - Confirmed reviews ALL

Friendly and helpful staff. Large room, albeit require update. Your parking fees of $35pd is quite high for the location.

Dear Gam S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, relaxing atmosphere, and the service provided by our staff. We appreciate your comments about the room and will take your suggestions into consideration for future improvements. Regarding the parking fees, we strive to maintain competitive pricing in the area, and your feedback is valuable to us. Rieko Indra Room Division Manager

Customer review rating 3.5/5

Ishan P. Families - Confirmed reviews ALL

Comfortable room but no smart TV. Not suitable for families with young kids. TV has movies for $15.95 and even Adult Rated Movies for $15.95. Very odd for a 5 star rated hotel.

Dear Ishan P., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found your room comfortable. I understand your concerns regarding the television options available. While we strive to provide a variety of entertainment choices, including pay-per-view movies, I appreciate your perspective on family suitability. Your comments will be taken into consideration as we continuously seek to enhance our guest experience. Rieko Indra Room Division Manager

Customer review rating 1.0/5

David K. Couples - Confirmed reviews ALL

I have stayed at this hotel probably over 400 nights I requested a pullman room overlooking the lake. I was told none available. I was allocated a room at back of hotel (furthest away from queens rd). I entered room and then found in bedroom mirrors of wall tradies tools and junk everywhere I went back to reception and albeit reserved they found a room overlooking lake I went for complimentary drink downstairs at bar only to find i was charged for same and despite querying account /invoice absolutely no reply Whilst at hotel i requested to speak to ricco on arrival due to issues arrival and told he had gone home at 2.45 pm yet when sitting in bar downstairs at 7 pm i saw him walking outside (assume going home) This 2 nights were at best disgraceful treatment Get your friggn act together Im not even going to mention that the executive lounge has not been open for probably 5-6 years I have no idea why i still stay here David

Customer review rating 0.5/5

Hemani S. Business - Confirmed reviews ALL

I recently stayed at the Pullman Melbourne Albert Park with a colleague while attending a paediatric conference. We chose your hotel because of its reputation as a well-regarded five-star property, and unfortunately, we were extremely disappointed with our experience. Okay From the first night, our room was uncomfortably hot. We made several complaints to the concierge over the first two days, but no meaningful attempt was made to resolve the issue. We had to open the windows and sleep over the sheets, which did little to make the room comfortable enough to sleep. On the third day, a maintenance staff member was finally sent to inspect the issue, but he was unable to fix the temperature and instead provided a pedestal fan. As a result, we experienced three nights of severely disrupted sleep. To make matters worse, on the same night, the toilet flush became jammed and the toilet could not be used. Maintenance was not available to address the issue until the following morning. As there was no comparable room available for us to move to, we were given access to another toilet on the same floor. While we appreciated having an alternative, this was extremely inconvenient and far from what we would expect from a five-star hotel. When we raised our concerns again at the front desk, the manager offered a bottle of wine or a plate of cheese as compensation. Given the extent of the issues and the fact that we had endured three nights of significantly disturbed sleep, this response felt inadequate and, frankly, quite dismissive. Such a gesture does not reasonably compensate for the poor experience we had. In addition to these issues, the room itself was in poor condition. The bathroom was extremely dated, and the carpet appeared dirty and worn. Overall, the condition of the room and the level of service fell well below what we would expect from a five-star property. Having stayed in several five star hotels, this was, in our experience, far below even a three-star standard. We chose the Pullman based on its reputation and expected a comfortable and professional stay, particularly while attending a conference. Unfortunately, the experience was extremely disappointing, and I would not recommend this hotel to colleagues or future guests.

Customer review rating 4.5/5

Ann G. Families - Confirmed reviews ALL

Once again good stay, good room

Dear Ann G., Thank you for taking the time to share your positive experience at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed your stay and found your room to your satisfaction. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional service. Best regards, Rieko Indra Room Division Manager

Customer review rating 1.5/5

Neeley C. Couples - Confirmed reviews ALL

Some operational aspects of this hotel fell well below expectations. Firstly, ordering coffee during breakfast was a mess. Our order was relatively simple: 3x Oat Cappuccinos. After several attempts, the kitchen produced 7 (!!) coffees, none with the correct milk alternatives. Second, we were unable to contact the hotel over the phone. This spanned across multiple attempts. Multiple options on the automated phone menu just resulted in the phone connection being cut off. When employees transferred us, the phone line was also broken. Thirdly, in-person communication felt forced and just disorganised. This wouldn’t normally be an issue, but this hotel advertises itself as a 5* hotel. The pool & sauna were good, and it was appreciated that they remained open until 23:00. The rooms also felt a bit dated, but not a problem per-se. Otherwise this was a disappointing stay and we do not plan on returning.

Dear Neeley C., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Melbourne Albert Park. I sincerely regret that your experience did not meet the high standards we strive to uphold, particularly in areas that are essential to our guests' satisfaction. I appreciate your comments regarding the coffee service during breakfast. I understand that receiving the wrong orders can be frustrating, and I will ensure that this feedback is communicated to our food and beverage team to review our current processes. It is our aim to provide a seamless dining experience for all guests, and I apologize for the inconvenience caused in this instance. Additionally, I am sorry to hear about the difficulties you faced when trying to contact the hotel via phone. Effective communication is crucial, and I regret that our automated system did not serve you well. I will address this matter with our telecommunications team to investigate the issues you encountered and work towards improving our phone service. I appreciate your comments about the in-person communication during your stay. It is our goal to make every interaction welcoming and efficient, and I apologize for any disorganization you experienced. Your insights are invaluable as we continually seek to enhance our guest experience. On a positive note, I am pleased to hear that you enjoyed our pool and sauna facilities, as well as acknowledging the extended hours. Thank you again for your feedback, and I hope you will consider us for future visits, as we are committed to making improvements based on guest experiences. Best regards, Rieko Indra Room Division Manager

Customer review rating 3.5/5

Emma J. Business - Confirmed reviews ALL

Tried to call hotel twice before check in. Phones aren’t being answered. Also tried to message them on instant message through the hotels.com app with no reply. As a result beds weren’t made into twins when we arrived at 10pm at night. Overall hotel stay was good. They made the beds when we got to the room.

Dear Emma J., Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the difficulties you encountered with pre-check-in communication. We strive to provide excellent service and your comments will be reviewed with our team to enhance our responsiveness. I am pleased to hear that your overall stay was enjoyable and that our staff was able to assist you upon your arrival. Kind regards, Rieko Indra Room Division Manager

Customer review rating 4.5/5

Adrian Z. Couples - Confirmed reviews ALL

Very good, all expectations met

Dear Adrian Z., Thank you for your positive feedback regarding your recent stay at Pullman Melbourne Albert Park. We are thrilled to hear that you found our location convenient and that we met all your expectations. Our team strives to provide exceptional experiences, and your satisfaction is our priority. We look forward to welcoming you back in the future. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Brett M. Families - Confirmed reviews ALL

The Pullman Albert Park Team make us feel at home and we appreciate great hospitality

Dear Brett M., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are delighted to hear that our location and dedicated team contributed to your sense of comfort and hospitality. It is our utmost priority to ensure that all guests feel welcomed and valued during their time with us. We sincerely appreciate your feedback and look forward to welcoming you back in the future. Rieko Indra Room Division Manager

Customer review rating 1.5/5

Peter S. Business - Confirmed reviews ALL

CHEAP 3 STAR

Dear Peter S., Thank you for sharing your feedback regarding your recent stay. I regret to hear that you found our facilities needing repairs and that your experience did not meet your expectations. We strive to maintain high standards and ensure our guests have a comfortable stay. Your comments will be reviewed with our team as we continuously seek to improve our services. Sincerely, Rieko Indra Room Division Manager

Customer review rating 3.0/5

Sreenivasa K. Business - Confirmed reviews ALL

Less than satisfactory. No value given to guests. Most have an expression as though they have painful haemorrhoids. I will only return as a last resort. Looking for better value for my money.

Dear Sreenivasa K., Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret that your stay did not meet your expectations and that you felt a lack of value during your visit. We strive to provide a comfortable and welcoming environment for all our guests, and your comments will be taken into consideration as we continue to enhance our services. Best regards, Rieko Indra Room Division Manager

Customer review rating 5.0/5

Carolyn T. Business - Confirmed reviews ALL

Enjoyed our stay

Dear Carolyn T., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our venue. It is our goal to provide an excellent experience for all our guests, and your kind words affirm our efforts. We look forward to welcoming you back in the future. Rieko Indra Room Division Manager

Other web-users rate our hotel

  • 536 reviews 8.3/10 Location
  • 1,305 reviews 6.5/10 Room
  • 1,136 reviews 7/10 Service
  • 23 reviews 4.5/10 WiFi
  • 437 reviews 5.2/10 Cleanliness
  • 348 reviews 5.5/10 Food
  • 303 reviews 6.9/10 Breakfast
  • 253 reviews 5.7/10 Value

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