Pullman Melbourne Albert Park Hotel 5 stars

I would like to commend your staff for their professionalism during this very challenging time for the world at large. Despite what is obviously a major down turn in business for your industry they were courteous, friendly and helpful throughout my stay.

I found your staff helpful, courteous and friendly. Which I find important. I've stayed at many hotels globally over the years and found this sort stay was up there with the best

We enjoyed our 3 night stay at Pullman Melbourne Albert Park, despite the cancellation of the GP we had booked for. The room was spacious and comfortable, with great views of Albert Park. Breakfast was good, though on the first day there was little fresh fruit apart from melon. 4km walk to city, and 2km to St Kilda.

Excellent service from both conference support staff and check-in staff. Food was excellent.

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Room service food of ceasar salad was inedible with processed chicken and cold bloiled egg. Room was left as per the photos by houskeeping after it was made up.

Great location but needs some care. Our room did not get vacuumed for 2 days and in the third I had to call to get it done. Our room 8604 had paint peaking on the roof in the bathroom and a cut in the drapes on the main window. Breakfast was disappointing as you had to pay for any hot drink that didn’t have normal milk. The hot chocolate dispensers the machine just churned out brown water. After bringing this up, nothing was done. Just a ‘I’m sorry’. For the amount you pay to be there this just seems to fall short of what excellent service you should be receiving. Great view of Albert Park which would of been fantastic should the event of occurred.

Everything was ok, TV wasn’t working in one room on our arrival, turns out one of the cleaners had unplugged some of the cables. Check out was a mess, two rooms and breakfast should have been taken out of our deposit. Had to settle the breakfast seperate which is fine but over a week later I still haven’t got my deposit back. Even after calling the hotel again to find out where it is and was promised it would be paid. Quick to take your money, not quick to give it back.

Our experience was not a great one and would be unlikely to stay there again. We booked a room with 2x queen size beds. On arrival fantastic service initially however went up to our room to find 2x single beds. Rang reception who after a long time proving we had booked a different room agreed to move us. Waited approx 30 minutes in room until they came to change to different room- unable to change or do anything until this occurred. Moved to average room with 2x queen beds- terrible view, shower over bath and older facilities but very comfortable beds and pillows. Ice delivered to room on request which was good. Breakfast the next morning was very good- delicious food at discounted rate and open until 11am which was fantastic.

I booked in to the Pullman as I was attending the ARACY Early Years conference being held at that venue. An added attraction for me was that I am a member of the Accor Loyalty Club I had an excellent experience, from prompt effici.ent check in, as well as an upgrade. Easy access to the conference, which was extremely well catered. My only regret was that I was too busy to really appreciate all the added benefits of my upgrade, such as the spa.

Staff were very good, food in the restaurant was excellent and the service very good

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

I stayed 2 nights at The Pullman, my first time staying there and it was everything I expected. The staff were very good especially Concierge and Valet staff, nothing was too much trouble. The location is perfect, easy access to St Kilda and City. The room was very large with a great view of Albert Park, very clean and well presented.

On arrival the reception was very helpful in accommadating us. On request and due to our lenght of stay we were relocated to a lake view room as soon as possible.The only complaints are that in our first room 7509 there was no dish to put the soap in after it was opened, and the tea and coffee and milk I had to ask for it to be replenished every day. On relocating to 6202 the sink in the bathroom has a hairline crack in it, I had to request face cloths to be supplied on one occasion. Once again I had to ask for the tea and coffee and milk to be replenished. On one occasion we had a dirty glass supplied which I took to reception. Other than that overall our stay was great.

Front desk was always busy when I was there. Even on arrival when no-one else was in line, I still had to wait to be served. Perhaps one more staffer would help keep the client backlog down. I couldn't wait for the queue to pass on checking out, so the Concierge took my keys and arranged express checkout (although the account was not emailed to me).