Pullman Melbourne Albert Park Hotel 5 stars

The room facilities were very good. Suited my family's purpose. Staff very friendly and accommodating. Room service excellent. Close to public transport. The only issue was the $25 steak night. My daughter and I specifically asked for a well done steak. When it arrived it was rare consequently we did not eat much of the steak.

Very satisfied with everything

We stayed for 8 days with the Follow Your Dreams Comp

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

Beautiful quite room thank you very much.

Everything was perfect except there's no "do not disturb" sign available at the room and after I called the receptionist to request that I am not require for room make up but in the end the room still be maked up, thanks.

Clean and tidy rooms well maintained, unfortunately the restaurant is a bit of a let down, poor service and a very Bland meal, which for lamb is quite hard to mess up.

At least good and sometimes excellent service from staff. Comfortable room with good facilities. Very good food selection at breakfast and good value specials at the Atrium bar in the evening. A very convenient location for walking along the bay and for travel into the city by tram. One issue - we had to have our wash basin unblocked but this was done on request and very efficiently. Thanks to the Pullman staff for making our stay an enjoyable one.

Hotel has a good location, which is convenient for us to plan our trip. We are extremely satisfied with the bedding, which were soft and comfortable, and gave us a relax sleep.

The hotel was nice and friendly and staff were very welcoming

Initially we were allocated a less than expected room as gold members. The hotel manager promptly moved us to a more suitable room. During our stay, the service was great and we were also upgraded to the Executive lounge which was much appreciated. Areas of improvement were around food and beverage which was a 7/10 but could have been better.

my greatest disappointment was my initial experience, which was to be ignored. it was hard to decipher where to stand, but it was obvious I was checking in. Also, I was the only person there and the concierge ignored me. very disappointing

The condition of curtains in room 8611 was sub standard. The carpet on floor 8 public areas was substandard ie heavily marked. The central clam shell doors on the rear entrance were damaged ie glass crazed. This has been like this for a minimum of 12 months. These doors also do not open repeatably smoothly. The base of columns in lobby area were chipped and marked. The wall behind reception was chipped and marked. The grass outside the hotel was poorly maintained. In general this hotel is in need of refurbishment and is showing its age. There was NO complaint about any staff. Good service all round.

I've always enjoyed staying with the pullman chain of hotels, comfortable and always accommodating.

Surrounded by open spaces and facing a lake with big clean rooms and nice breakfast. The staff are friendly and keen to please. It is a welcoming place with a tram stop 2 minutes from hotel to go directly to CBD, St Kilda and other places.