Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We appreciate your loyalty as an ALL Accor Classic member and are pleased to hear that you found the location convenient and were able to enjoy a comfortable night's sleep during your visit. That said, I am sorry that several aspects of your stay did not meet expectations. The concerns you have raised regarding the room condition, servicing standards, bathroom cleanliness, odour in the public areas, and the room allocated not matching your booking expectations are disappointing to hear. These matters are not reflective of the experience we aim to provide, and your comments have been shared with the relevant teams for review and follow-up. We also appreciate your feedback regarding our sustainability initiatives, including the removal of single-use bottled water, as well as your comments on parking costs. Thank you for bringing these matters to our attention. We value your honest feedback and hope to have the opportunity to provide a much-improved experience on a future stay. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear guest, Thank you for your kind words regarding our friendly staff. We are delighted to hear that you had a great day during your stay. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to know that you had such an enjoyable experience and greatly appreciate your loyalty as an ALL Accor Classic member. Your recommendation means a great deal to us. It is particularly pleasing to see such positive ratings across your stay, and we are grateful for your kind recognition of the comfort, cleanliness and service provided by our team. Feedback such as yours is always encouraging and will be shared with our colleagues. Thank you also for your note regarding pillow preferences. For your next visit, please feel free to contact our team during your stay, and we will do our best to provide a firmer pillow option where available. We look forward to welcoming you back again soon. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for sharing such a thoughtful review of your recent stay. We are delighted to hear that your visit to Brisbane was such an enjoyable one and that our team helped make your time with us memorable. Your loyalty as an ALL Accor Classic member is greatly appreciated, and we are grateful that you chose to stay with us during your family trip. It is especially pleasing to know that the service you received left such a positive impression. We will be sure to share your kind recognition with our Front Office team, particularly the team member you mentioned, as feedback like this is always encouraging and a wonderful reward for their dedication. We are also pleased that you had the opportunity to enjoy our dining facilities and other hotel services during your stay. Thank you once again for your recommendation and generous feedback. It was a pleasure to welcome you, and we look forward to seeing you again on your next visit to Brisbane. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Paul, Thank you for taking the time to share your feedback. We're sorry to hear that aspects of your stay did not meet expectations. We understand how frustrating it can be to have difficulties with the TV, and we're disappointed that the condition of the room left you feeling it was tired. Most importantly, we apologise that your room did not meet your specific request for a walk-in shower. We recognise that bathroom accessibility and comfort are important considerations, and we understand how disappointing it would have been to find a shower-over-bath instead. We appreciate your loyalty with Accor, and as we were unable to fulfil your request, we have issued some additional points to your membership as a gesture of our apologies. We sincerely hope to welcome you in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Lani, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations I am particularly concerned by your comments regarding the cockroach in your room. Please accept my sincere apologies for this experience. Cleanliness and guest comfort are areas we take very seriously, and this is certainly not the standard we strive to provide. Your feedback was shared immediately with our housekeeping and leadership team to be reviewed, and your Front Office Manager has issued you a refund for the night of accommodation. We appreciate your honest feedback regarding the condition of the hotel, and your comments have been noted as we continue to invest in improvements across the property. Thank you again for bringing these matters to our attention. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Angela, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the pool, our friendly team, and the presentation of the lobby. However, we're sorry to learn that the condition of your room did not meet your expectations. We understand your disappointment regarding the dated room furnishings and the condition of the bathroom. The issues you highlighted, including the cracked vanity, damaged tiles, and mould around the shower ceiling, are certainly not reflective of the standards we aim to provide, and we apologise for this experience. We're also sorry that, as an Accor Gold member, you were disappointed by the lack of complimentary bottled water and the limited pillow options available in the room. We value your loyalty and appreciate you sharing this feedback with us. Thank you for your honest comments. It's encouraging to hear that you would consider staying with us again following future room refurbishments. Your feedback has been shared with the relevant teams as we continue to invest in improvements across the hotel. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed your visit with your family and that several aspects of your experience left such a positive impression. Your recommendation is greatly appreciated and means a great deal to our team. It is especially rewarding to hear your kind comments regarding our staff and breakfast offering. Providing warm, attentive service and a memorable start to the day for our guests are priorities for us, and I will be pleased to share your feedback with the team, who will be encouraged by your recognition. Thank you once again for your valued feedback, and we look forward to welcoming you back on your next visit to Brisbane. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Margaret, Thank you for sharing your feedback regarding your recent stay. Firstly, thank you for your loyalty as a Gold member, we are sincerely disappointed to hear that several aspects of your stay did not meet expectations. We apologise that the welcome gift felt underwhelming, we understand the value of feeling welcomed and acknowledged, particularly as a loyal member. While this is our property's current offering for gold members, we understand that each property may offer different amenities and your feedback will certainly be taken into consideration and shared with the Guest Experience Team for future updates to our offerings. It is also greatly disappointing to hear that the service you experienced was not up to standard, and we appreciate your perspective on this as a hotelier yourself. We sincerely apologise that our team fell short on this during your stay, and we hope you will provide us another opportunity in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Sqauare

Dear Guest, Thank you for taking the time to share your feedback following your recent business stay. We are delighted to hear that you enjoyed a comfortable visit and that several aspects of your experience met your expectations. We also sincerely appreciate your loyalty as an ALL Accor Classic member and thank you for choosing to stay with us again. Whilst we are pleased that your stay was an overall positive one, we regret that some external noise affected your comfort. Although our central location offers excellent convenience, we understand that light noise from the surrounding area may occasionally be noticeable, and we appreciate you bringing this to our attention. It is encouraging to know that you also had the opportunity to enjoy a number of our facilities and services during your visit. Thank you once again for your review and continued support. We look forward to welcoming you back for another enjoyable stay in the near future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We sincerely appreciate your loyalty as an ALL Accor Silver member and thank you for choosing to stay with us. Whilst we are pleased that you found value in your visit and enjoyed the service provided by our team, we are sorry to learn that your overall experience did not fully meet expectations. We understand your frustration regarding the lift wait times and appreciate your patience whilst our lift modernisation project is underway. We also acknowledge your comments regarding the condition of the Mercure rooms and bathrooms. Guest feedback is invaluable in helping us identify areas where investment and improvement are most needed, and your observations have been shared with the relevant teams for review. Thank you also for highlighting the challenges you encountered with Wi-Fi accessibility. Whilst we are encouraged by the positive aspects of your stay, we regret the areas that detracted from your experience. We value your feedback and hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Stuart, Thank you for taking the time to share your feedback. We are deeply sorry to hear that our hotel did not meet your expectations. We recognise that guests expect a consistent standard across our brands, and I regret that your experience with us did not reflect the quality you have come to expect from your previous stays. Your comments regarding the hotel's presentation and overall condition have been noted and shared with our management team. Feedback such as yours is invaluable as we continue working to improve our facilities and guest experience. Thank you for your loyalty with Accor, we truly hope to welcome you again in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your loyalty as an ALL Accor Classic member and thank you for your continued support. Whilst I am pleased to hear that our team, particularly our Manager, left such a positive impression through their friendly and helpful service, I am sorry that other aspects of your stay did not meet expectations. I regret to learn that the room allocated did not align with what you anticipated after upgrading your reservation. Equally, I am sorry that your dining options were so limited due to your severe seafood allergy. We understand how important it is for guests with dietary requirements to feel safe and accommodated, and I can appreciate how disappointing this experience must have been during your stay. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams for review, particularly regarding room descriptions and the support available for guests with serious food allergies. We value your comments and hope to have the opportunity to provide you with a more enjoyable and seamless experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay with us. We appreciate your loyalty as an ALL Accor Classic member and thank you for choosing our hotel. Whilst we are pleased that you found our location convenient, I am sorry to learn that your overall experience did not fully meet your expectations. I sincerely apologise for the issue with the bathroom shower and the inconvenience caused by water leaking onto the floor. This is certainly not the standard we aim to provide, and I can appreciate how frustrating it would have been to deal with during your stay. Please be assured that your comments have been shared with our Maintenance team for investigation and rectification. We also appreciate your feedback regarding parking costs and the condition of the hotel. Guest comments such as yours are invaluable in helping us identify areas for improvement and future investment. Thank you once again for your honest feedback, and we hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to know that you continue to enjoy the high standards of cleanliness and service provided by our team. As a valued ALL Accor Silver member, we sincerely appreciate your loyalty and thank you for your continued support. Whilst we are pleased that your overall experience was a positive one, I am sorry to learn of the inconvenience caused by the absence of a freezer compartment in the guest room refrigerator. I can certainly understand how disappointing it would have been to purchase items that could not be stored as expected, resulting in unnecessary waste. Thank you for bringing this to our attention. Feedback such as yours helps us better understand how changes to our room amenities impact our guests' experience. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,