Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Silver member and Accor Vacation Club member. We are delighted to hear your kind comments about our team and are pleased that the service you received left such a positive impression. It is always rewarding to know that our colleagues helped make your stay a welcoming one. At the same time, we are sorry to learn that the condition of your room did not meet your expectations. We understand how disappointing it can be when aspects of the accommodation, including the carpet condition, bathroom presentation and overall appearance of the room, detract from the comfort of your stay. Your comments regarding the smell of the carpet, mould in the bathroom and the need for refurbishment have been noted and will be shared with the relevant teams for review. Whilst we are pleased that your arrival, departure and interactions with our team were positive, we regret that the condition of the room overshadowed these aspects of your experience and affected your overall impression of the hotel. Thank you again for your honest and constructive feedback. We value your comments as they help us identify opportunities for improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards we strive to achieve. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for your positive feedback regarding our location and the service provided by our front desk team. It is always rewarding to hear that our guests have had a pleasant experience. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for your feedback. I am pleased to hear that you found our location, room size, and staff service to your satisfaction. We appreciate your comments and look forward to enhancing your experience during your next visit. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be a cost-effective choice and that our central location suited your needs so well. It is also wonderful to know that our team left a positive impression through their professionalism and helpful service. Your kind recognition of both our front office team member and Justin will be shared with them, as feedback such as yours is always greatly appreciated. At the same time, we appreciate your honest comments regarding the condition of the property. We are sorry to learn that aspects of the carpets, paintwork and lift lobby areas appeared tired and did not meet your expectations. We understand how the presentation of these spaces contributes to the overall guest experience, and your observations have been noted and shared with the relevant teams for review. We are pleased that you enjoyed your accommodation, breakfast and overall stay despite these concerns. Your balanced feedback helps us identify opportunities for improvement whilst recognising the areas where we are delivering well. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable visit in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for your kind words regarding our location and staff. We are delighted that our team contributed positively to your experience. Your feedback is invaluable in maintaining our high standards. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your visit, particularly our convenient location, the scotch fillet and the service provided by our team. It is especially pleasing to know that both your check-in and check-out experiences were memorable, and we are grateful for your kind comments regarding our reception team member. We will be sure to share your recognition with her. At the same time, we are sorry to learn that the cleanliness of the bathroom did not fully meet your expectations. Please accept our apologies for the oversight you encountered. We understand that attention to detail is an important part of a comfortable stay, and we appreciate you bringing this matter to our attention so that it can be addressed with our housekeeping team. Thank you again for your balanced feedback. We are pleased that you enjoyed your overall experience and hope to welcome you back again soon for an even better stay. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that your overall stay was a positive one; however, we are sorry to learn about your experience with room service on arrival. After travelling and arriving late in the evening, we understand how frustrating it must have been to find that the items you wished to order from the advertised 24-hour menu were unavailable. We appreciate your disappointment, particularly when room service is expected to provide a convenient dining option for guests arriving outside normal restaurant hours. This is not the experience we aim to deliver, and we regret the inconvenience caused. Thank you for bringing this matter to our attention. Your feedback will be shared with the relevant team so that we can review the availability of menu items and ensure guest expectations are better managed. We appreciate your comments and are pleased that, despite this issue, there were aspects of your stay that you enjoyed. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for your succinct and positive feedback. We are pleased to hear that you had a great experience at our hotel. It is our aim to provide excellent service to all our guests. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member. We are pleased to hear that you found your accommodation comfortable and enjoyed the room overall. However, we are very sorry to learn about the confusion surrounding your family’s reservations, which clearly caused unnecessary frustration at the start of your stay. We appreciate how disappointing it must have been to encounter conflicting information regarding room allocations, room numbers and guest names, particularly after making arrangements in advance. We understand that coordinating multiple rooms for family members should be a straightforward process, and we regret that the experience did not reflect this. We also appreciate your comments regarding the lack of recognition of your ALL membership, as well as the issues noted within the room, including the broken chair and the absence of readily available information about hotel services. These are valuable observations and will be shared with the relevant teams for review. Whilst we are sorry that the reception experience fell short of expectations, we are grateful for your kind words about the team member at the help desk. It is always encouraging to hear when an individual has made a positive impression, and we will ensure this recognition is passed on. Thank you again for your honest and constructive feedback. We value your continued support and appreciate the opportunity to learn from your experience. We hope to welcome you back in the future and provide a smoother and more seamless stay from arrival through to departure. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Hayden, Thank you for your positive feedback. We are delighted to hear that you enjoyed our central location and found our team accommodating. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found the hotel conveniently located and that it provided everything you needed for an enjoyable visit. It is also wonderful to know that you enjoyed Sixteen Antlers and found the rooftop bar to be a highlight of your stay. We appreciate your comments regarding the shower pressure and are sorry that this aspect of the room did not meet your expectations. Guest feedback such as yours is invaluable, and we will share your observations with our maintenance team for review. Thank you also for your support as an ALL member and Accor Vacation Club member. We are pleased that you had an overall positive experience and that you would recommend us to others. We look forward to welcoming you back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for your positive feedback. We are delighted to hear that you had a great experience at Mercure Brisbane King George Square. Your satisfaction is important to us, and we look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that you enjoyed the relaxed atmosphere of the hotel and found our central location convenient for your visit. It is especially rewarding to know that our concierge and reception teams helped make your experience a positive one through their friendly, attentive and efficient service. Your kind words will certainly be shared with them. We are also pleased that you enjoyed your room, the view, the comfort of the beds and our breakfast offering. Knowing that these aspects contributed to a memorable stay is greatly appreciated. Thank you as well for highlighting the condition of the bath. Whilst we are pleased that you found the room very clean overall, we understand your observation regarding its appearance and appreciate you bringing this to our attention. Feedback such as this helps us identify opportunities to maintain the high standards our guests expect. We are grateful for your recommendation and your generous comments. It was a pleasure to welcome you, and we hope to have the opportunity to do so again on your next visit. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share such detailed feedback about your recent stay. We are pleased to hear that you found your room spacious and comfortable, and that our reception and maintenance teams made a positive impression. Your kind comments regarding their professionalism, friendliness and prompt assistance are greatly appreciated, and we will be sure to share your feedback with the team. At the same time, we are sorry to learn of the difficulties you encountered during your visit. We understand that finding the hotel entrance was not as straightforward as it should have been, and we appreciate you highlighting this. We also regret the inconvenience caused by the lift outage and can appreciate how disruptive this would have been during your stay. Thank you as well for bringing your observations regarding the shower tiling and traces of mould to our attention. Whilst we are pleased that you otherwise found the room clean and well maintained, we recognise that these details fell short of expectations. Your comments have been shared with the relevant teams for review and follow-up. It is particularly encouraging to know that, despite these concerns, you enjoyed your overall experience and would recommend us to others. We are grateful for your support as an ALL member and Accor Vacation Club member, and we hope to have the pleasure of welcoming you back for another comfortable and seamless stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square