Mantra on Mary Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 763 reviews

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Mantra on Mary Brisbane - Image 1
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70 Mary Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Convenient access to all of the great things Brisbane has to offer

  • Spacious, self-contained apartments offering Wi-Fi in every room

  • Experience our well-equipped gym, or find rejuvenation in our heated lap pool's serene water

  • Revel in stunning views of Brisbane's cityscape, providing a captivating backdrop to your stay

  • Enjoy a night of good food and relaxing with family and friends at hotel's BBQ area

Our accommodation(s)

Hotel location

Mantra on Mary Brisbane

70 Mary Street
4000 BRISBANE
Australia

GPS:-27.472089, 153.026861

Telephone
Fax +61 7 3102 5194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  763 reviews

TripAdvisor Rating  3.6/5  1,825 reviews

Customer review rating 3.0/5

Darren P. Business - Confirmed reviews ALL

Room smelt damp. Construction until 10pm at night.

Dear Guest, Thank you for sharing your feedback. I sincerely apologize for the discomfort you experienced due to the damp smell in your room and the construction noise. Your comments are valuable, and we will take them into consideration as we strive to enhance our guests' experiences. Best regards, Mantra on Mary Brisbane

Customer review rating 3.5/5

Janine S. K. Business - Confirmed reviews ALL

Good sized apartment. The only two things not great were the fridge had an opened milk container but not a new one. Also, don’t like the shower enclosed in the bath. Was a tripping hazard as hard to get in and out of.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on the location and apartment size. We will address the concerns about the fridge and the shower design, as guest safety and satisfaction are priorities for us. Best Regards, Mantra on Mary Brisbane

Customer review rating 3.5/5

Adam Q. Business - Confirmed reviews ALL

Great location and amenties. Only downfall, on departure I asked the reception to forward me a copy of tax invoice via email. 5 days later still waiting on this.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and amenities. We regret any inconvenience caused by the delay in receiving your tax invoice and understand the importance of timely communication. Kind Regards, Mantra on Mary Brisbane

Customer review rating 0.5/5

Fin D. Business - Confirmed reviews ALL

After three rooms of disappointment, only stayed three nights I’ve come to the conclusion that Mantra on Mary, as a Diamond Member is the number one bitter disappointment stay EVA.

Dear Fin, Thank you for taking the time to share your feedback following your recent stay with us at Mantra on Mary. I’m very sorry to read that your experience fell so far below your expectations, particularly as a valued ALL Diamond member. We understand how disappointing it must have been to be moved between rooms during a fully booked period, and I sincerely apologise for the inconvenience this caused. Your initial room did indeed have carpet stains, and relocating you the following day was intended to provide a more comfortable stay. Unfortunately, the air conditioning failure in the second room occurred during Brisbane’s current heatwave, and I completely appreciate how frustrating and uncomfortable that would have been. Despite resolving this by moving you again, I recognise that this series of issues negatively impacted your stay. In recognition of these disruptions, we arranged a complimentary breakfast for you. As you noted, our property does not have an onsite restaurant or bar, and therefore does not offer the standard weekend breakfast or welcome drink redemption onsite. Under the ALL membership terms, complimentary breakfast is only available at properties with an operating food and beverage outlet, and welcome drink vouchers can be redeemed at any Accor hotel with a bar or restaurant. I understand this may not have been clear at the time of booking through the app, and I apologise for any confusion this caused. We are also sorry that your interactions with our team did not meet the level of service we aim to provide all guests, particularly our elite members. Your comments regarding reception service, housekeeping expectations, and room freshness have been shared directly with the relevant managers so that we can address them promptly with our teams and contractors. Your feedback is important, and while we cannot undo the experience you had, we are committed to learning from it and preventing similar issues in future. We would welcome the opportunity to restore your confidence in Mantra on Mary and in the Accor network. Thank you again for your review, and for your loyalty to Accor. Should you wish to discuss your stay in more detail, please feel free to reach out to us directly. Warm regards, Travis Barnes Front Office Supervisor Mantra on Mary, Brisbane

Customer review rating 2.5/5

Jenny W. Business - Confirmed reviews ALL

Room 3106: Good size TV. Bed was low, but comfortable. The décor is tired, dated furniture, stained carpet and the street access to the hotel was severely impacted by the road/building works next door. Noisy building works nearby went late into the night – had to close the balcony door, so no outdoor fresh ventilation - needed to rely on air conditioner. Despite having several (temporary) detours, the location was convenient to city facilities. The air conditioner control panel was not intuitive which made changing the temperature more difficult than it needed to be. Access to the shower in the bath is too high (elderly members would have great difficulty) and one could easily slip. Keys and lifts worked well. Car parking was very good. Receptionists were professional and courteous.

Dear Jenny, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mantra on Mary. We are genuinely sorry to hear that aspects of your accommodation did not meet your expectations. We appreciate your comments regarding Room 3106. While we are pleased that you found the bed comfortable, the TV of a good size, and that our reception team and car parking met your expectations, we sincerely apologise for the issues you experienced with the décor, carpet, furniture, shower access, and air conditioning controls. Your feedback is invaluable as we continuously look for ways to improve our rooms and guest experience. We also understand that the nearby construction impacted your stay and caused inconvenience, particularly with noise and restricted ventilation. We do our best to notify guests in advance of any ongoing works, but we regret that this affected your comfort. Thank you for acknowledging the convenience of our location and the professionalism of our team. We will review your suggestions regarding room upgrades, including the carpet, bed frame, couch, shower, and air conditioner controls, as part of our ongoing refurbishment plans. We hope that despite these challenges, you might consider staying with us again in the future, giving us the opportunity to provide a more comfortable and enjoyable experience. Warm regards, Travis Barnes Front Office Supervisor

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Other web-users rate our hotel

  • 284 reviews 8.8/10 Location
  • 530 reviews 4.8/10 Room
  • 298 reviews 8.6/10 Service
  • 23 reviews 1.3/10 WiFi
  • 238 reviews 2.3/10 Cleanliness
  • 196 reviews 5/10 Comfort
  • 179 reviews 2.9/10 Amenities
  • 117 reviews 1.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.