Mantra on Mary Brisbane 4 stars

Customer review rating (ALL Rating) 3.8/5 827 reviews

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Mantra on Mary Brisbane - Image 1
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70 Mary Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Convenient access to all of the great things Brisbane has to offer

  • Spacious, self-contained apartments offering Wi-Fi in every room

  • Experience our well-equipped gym, or find rejuvenation in our heated lap pool's serene water

  • Revel in stunning views of Brisbane's cityscape, providing a captivating backdrop to your stay

  • Enjoy a night of good food and relaxing with family and friends at hotel's BBQ area

Our accommodation(s)

Hotel location

Mantra on Mary Brisbane

70 Mary Street
4000 BRISBANE
Australia

GPS:-27.472089, 153.026861

Telephone
Fax +61 7 3102 5194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  827 reviews

TripAdvisor Rating  3.5/5  1,823 reviews

good location

Customer review rating 3.5/5

Sharon N. Families - Confirmed reviews ALL

I loved the fact that it is a walkable distance to the shopping center. However, one of the side bed table tops in the bedroom had tea stains on it. Also the soap in the bathroom had got finished and not replaced, till I requested. Would be nice if there is dish-washing soap as well.

Dear Sharon N., Thank you for your valuable feedback and your rating of 7/10. We’re pleased to hear that our location was convenient for your visit and that you enjoyed the walkable distance to the shopping center. We sincerely apologize for the issues you encountered with the tea stains on the bedside table and the soap not being replenished. We strive to provide the highest standards of cleanliness and convenience, and your feedback will be shared with our housekeeping team to ensure these oversights are addressed. Additionally, we appreciate your suggestion for dish-washing soap and will look into offering this as an added convenience for future guests. We’re also sorry for the difficulty you experienced with the car park locking system. We understand how frustrating this must have been, and we’ll review the system to make improvements for a smoother and more user-friendly experience. Thank you again for your constructive feedback. We truly value your suggestions and hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Travis Barnes Front Office Supervisor

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Works in the surrounding area are quite noisy. Some people obviously live in the complex and stepping out of the lift to hear residents conversations and tv's going because their doors are open can leave an uncomfortable feeling.

Dear Jodie C., Thank you for taking the time to share your feedback. We’re sorry to hear that the noise from nearby works and the conversations from other residents affected your experience. We strive to provide a comfortable and peaceful stay for all of our guests, and we will review ways to minimize disturbances, including addressing noise from the surrounding area and ensuring a more private atmosphere in the hallways. In response to your comment about breakfast, we’d like to clarify that Mantra on Mary does not have an on-site restaurant or breakfast offerings. However, guests are welcome to enjoy breakfast at our sister hotel, The Sebel, located nearby. Breakfast is available at The Crofthouse Restaurant, and it can be purchased directly from there. We appreciate your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind Regards, Travis Barnes Front Office Supervisor

Extremely disappointed

Customer review rating 1.0/5

Tn Business - Confirmed reviews ALL

The room was disgustingly dirty. Carpets were stained throughout and felt like they've never been cleaned besides a quick vacuum. The shower was filthy. The shower glass was covered in soap scum and mold. The room had a smell.. I don't even know what to compare it with. The aircondioner was cranked to 18 degrees so the room was freezing when I entered. As soon as the airconditioner was switched off, the smell appeared. Upon arrival, information was provided on a piece of paper stating the River Tunnel project works may cause noise disturbance between the hours of 6am and 10pm however it's not unusual for the works to continue through the night. This information would have been useful prior to arrival. The works did in fact run through both nights I stayed. If I was aware of this prior to arrival, I could have prepared with ear buds. The apartment concierge was friendly. That's the only positive thing I can honestly comment on.

Dear NGUYEN T., Thank you for taking the time to share your detailed feedback. We deeply regret that your experience at Mantra on Mary did not meet expectations and sincerely apologize for the cleanliness issues you encountered. We are very concerned to hear about the condition of the carpets, the shower, and the unpleasant smell in the room. These are not the standards we aim to provide, and we have immediately shared your comments with our housekeeping team to ensure that a deep clean is conducted in all areas of the property. Your feedback is invaluable, and we will work to address these issues to prevent a similar experience in the future. We make every effort to inform guests about potential construction noise prior to their arrival through a pre-arrival email, and this information is also available on our website. Unfortunately, as travel agents do not provide guest contact details in advance in respect to privacy, we are unable to send this information directly to guests before their stay. We are glad to hear that Georgia was able to provide you with friendly service, and we will be sure to pass on your kind words. Again, we apologize for the issues you faced, and we truly appreciate your feedback as it helps us improve. We hope you might consider staying with us again and giving us the opportunity to provide a much more enjoyable experience. Warm regards, Travis Barnes Front Office Supervisor

Good location

Customer review rating 5.0/5

Nodel N. Business - Confirmed reviews ALL

Very good. Clean room as always and nice water pressure in shower.

Dear Nodel N., Thank you for your excellent 10/10 rating and kind feedback! We’re thrilled to hear that you enjoyed our location and that you were pleased with the cleanliness of your room and the water pressure in the shower. We look forward to welcoming you back to Mantra on Mary for another great stay in the future! Warm Regards, Travis Barnes Front Office Supervisor

Well located, bit grubby

Customer review rating 2.5/5

Donna T. Families - Confirmed reviews ALL

While everything was neat, the fit out was outdated and felt a bit grubby. The second bedroom had no window which I didn'T. expect. The TV streaming wouldn'T. work from our phone which made for a grumpy toddler.

Hi Donna, Thank you for sharing your feedback and for your rating of 5/10. We’re glad to hear that you found our location convenient, and we appreciate your comments regarding the cleanliness and the issues you experienced with the room’s fit-out and amenities. We regret that the second bedroom without a window did not meet your expectations, and we understand how this might have been disappointing. We also apologize for the trouble you had with TV streaming, and we will work to ensure our in-room entertainment options are more reliable in the future. Regarding your suggestion to improve with a deep clean, we take your feedback seriously and will ensure our housekeeping team addresses this to maintain the highest standards of cleanliness across the property. We’re also happy to hear that Nivi provided great service—thank you for recognizing their efforts! We hope to have the opportunity to welcome you back and provide an even better experience next time. Warm Regards, Travis Barnes Front Office Supervisor

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Other web-users rate our hotel

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