Mantra on Mary Brisbane 4 stars

Customer review rating (ALL Rating) 3.8/5 847 reviews

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Mantra on Mary Brisbane - Image 1
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70 Mary Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Convenient access to all of the great things Brisbane has to offer

  • Spacious, self-contained apartments offering Wi-Fi in every room

  • Experience our well-equipped gym, or find rejuvenation in our heated lap pool's serene water

  • Revel in stunning views of Brisbane's cityscape, providing a captivating backdrop to your stay

  • Enjoy a night of good food and relaxing with family and friends at hotel's BBQ area

Our accommodation(s)

Hotel location

Mantra on Mary Brisbane

70 Mary Street
4000 BRISBANE
Australia

GPS:-27.472089, 153.026861

Telephone
Fax +61 7 3102 5194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  847 reviews

TripAdvisor Rating  3.6/5  1,823 reviews

Customer review rating 5.0/5

Jacob S. Friends - Confirmed reviews ALL

N.a

Hi Jacob, Thank you so much for your wonderful 10/10 review! We\'re thrilled to hear you enjoyed your stay and found the apartment tidy, clean, and well-located. It\'s always fantastic to know when our high standards meet expectations. We’re especially pleased to hear how much you value being an Accor Gold member—it’s great to know you’re enjoying the perks! I’ll be sure to pass on your kind words to the lovely ladies at the front desk; they’ll be delighted to hear they made a positive impact on your stay. We also appreciate your feedback regarding the speed of the connection. We’re currently reviewing our internet service to see where we can make improvements. We look forward to welcoming you back to Mantra on Mary again soon. Warm Regards, Travis Barnes Front Office Supervisor

Customer review rating 2.0/5

Vanessa L. Business - Confirmed reviews ALL

The location was awesome being there for a work trip. I was quite disappointed that the apartment is advertised as a "4 Star", which later was discovered to not actually hold an official Star Rating... Accor should re-visit this and perhaps change to a self rating. The apartment was run down in desperate need of new carpet, furnishings and a bathroom reno.

Hi Vanessa, Thank you for taking the time to share your feedback. While we\'re pleased to hear you appreciated our central location during your work trip, we\'re truly sorry to learn that other aspects of your stay fell short of expectations. We acknowledge your concerns regarding the apartment\'s condition and the cleanliness of the shower. This is certainly not the standard we aim to uphold, and I sincerely apologise for the experience you had. Your comments about the furnishings, carpet, and bathroom are being shared with our maintenance and housekeeping teams, and we will be reviewing the condition of the apartment you stayed in as a priority. We genuinely value your feedback and hope we have the opportunity to provide you with a better experience in the future. Warm regards, Travis Barnes Front Office Supervisor

Customer review rating 1.0/5

Alexandra R. Business - Confirmed reviews ALL

Before I get into the review, I want to state how fantastic the front-desk staff are. The issues I experienced were not their fault and am really pleased with their efforts to improve my stay. Arrived before check-in time and was pleasantly surprised to have early check-in. This nice surprise was quickly over shadowed by the state of my room. The room itself looked tired. The lounge area smelt damp and it was clear there was mould on the floor closest to the balcony, next to the couch and on the couch itself. There were insects in the bed and bedroom area. The alarm clock was unplugged and wrapped in cords, sitting in the bedside table. The bathroom sink was making a huge amount of noise without even being turned on. It seemed like an issue with the pipes but either way, required the bathroom door to be closed at all times to muffle the sound. After heading downstairs and having a chat to staff, they were helpful in swiftly providing an alternative room. This room itself was better, although the smell from the general lift area was so strong that it required putting a towel under the front door. Random stains on the walls made it clear that cleaning wasn't a high priority. Mugs were stained. Bathroom although cleaner than the first room still had lots of soap scum in the shower. After three nights in this room with two more nights left in my stay, I received a notice that painting was to take place on the balcony and the painters needed access anywhere between 8am to 3pm. There is no safe available in the room to place valuables which is concerning if I am supposed to help facilitate someone else requiring access to my room. Obviously this unexpected inconvenience impacted how much I could enjoy my stay. Being on a lower floor than the first room, I was also able to hear more of the construction noise during my stay. Overall, the property itself is in a great location but the actual experience of staying onsite was terrible. Management need to appreciate how much their staff are doing to make visitors happy but there needs to be better attention to cleanliness in the rooms and an overall improvement in room condition.

Hi Alexandra, Thank you for taking the time to share your detailed feedback. While we\'re deeply disappointed to learn that your experience fell so far below expectations, we truly appreciate your kind words about our front desk team. It means a great deal to us that you recognised their efforts, and I’ll be sure to pass on your appreciation to them. I\'m very sorry to hear about the condition of your initial room and the issues you encountered, including the smell of dampness, mould, insects, and maintenance problems. These concerns are completely unacceptable and not reflective of the standards we strive to maintain. I\'m glad our team was able to promptly relocate you, but I regret that the second room also fell short in terms of cleanliness and comfort. Your comments regarding the painting notice and lack of an in-room safe are also noted and valid. We understand how disruptive this must have been and apologise for the impact it had on your ability to relax and enjoy your stay. Please be assured that your feedback has been escalated to our housekeeping, maintenance, and management teams. We are reviewing the condition of the rooms involved, and your experience has reinforced the urgent need to improve both preventative maintenance and the overall standard of presentation. We do hope you might consider giving us another opportunity in the future to provide the quality experience you rightly expected from the beginning. Warm Regards, Travis Barnes Front Office Supervisor

Great location to shopping, delicious fresh food, felt safe.

Customer review rating 5.0/5

Ks Couples - Confirmed reviews ALL

Super clean and cozy, very spacious and felt super safe.

Hi Ks, Thank you so much for your wonderful review and perfect score! We’re delighted to hear you found your apartment super clean, spacious, and cozy—and that you felt safe and well looked after during your stay. It’s lovely to know our team left such a positive impression, even if you don’t recall any names—your kind words will be shared with everyone here, as they all work hard to create a welcoming experience for our guests. We also appreciate your feedback about the bath and will take it into consideration as we continue to improve our facilities. We hope to welcome you back to Mantra on Mary again soon for another spectacular stay. Warm Regards, Travis Barnes Front Office Supervisor

Customer review rating 3.0/5

Jackie T. Business - Confirmed reviews ALL

Dated apartment standard room

Hi Jackie, Thank you for sharing your feedback with us. We’re sorry to hear that the apartment did not meet your expectations in terms of condition. Your comments regarding the watermarks and rust have been passed on to our maintenance team for further attention. We’re also grateful for your suggestion regarding the internet speed, and we’ll certainly look into improving this aspect of our service. We hope to have the opportunity to welcome you back to Mantra on Mary for a more comfortable and seamless stay in the future. Warm regards, Travis Barnes Front Office Supervisor

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Other web-users rate our hotel

  • 298 reviews 8.7/10 Location
  • 547 reviews 5.2/10 Room
  • 306 reviews 8.5/10 Service
  • 21 reviews 3.3/10 WiFi
  • 259 reviews 2.6/10 Cleanliness
  • 201 reviews 5.3/10 Comfort
  • 180 reviews 3.4/10 Amenities
  • 118 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.