The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,729 reviews

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The Sebel Brisbane - Image 1
The Sebel Brisbane - Image 2
The Sebel Brisbane - Image 3
The Sebel Brisbane - Image 4
Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Studio

Premium Studio Hotel Room

Photo out of - Premium Studio Hotel Room

Guaranteed high floor with view of the Brisbane city skyline. Featuring Premium amenities including Nespresso pod machine, these studio rooms are the perfect setting for a relaxing stay

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
See availabilities

Apartment

One Bedroom Premium Apartment

Photo out of - One Bedroom Premium Apartment

A Premium experience with a view of the Brisbane skyline from your own balcony. Featuring fully equipped kitchen and Premium amenities including Nespresso pod machine, these apartments are everything you need for a pleasant stay

  • Views:

    City View

Max. number of persons
4
Area
From 59 m² / 635 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Pots/Pans/Dishes
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Standard Apartment

Photo out of - Two Bedroom Standard Apartment

Spaciously designed (93sqm) perfect for families, friends or sharing colleagues - 1 bedroom apartment and interconnecting studio, kitchen, laundry, living area, balcony, separate bedrooms and 2 bathrooms. Bedding is 2 kings or 1 king & 2 single beds.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Premium Apartment

Photo out of - Two Bedroom Premium Apartment

A premium experience with guaranteed high floor and city views. Facilities include kitchen, laundry, 2 separate separate bedroom & a living room with balcony, Nespresso Pod machine and premium bathroom amentities and complimentary bottled waters

  • Views:

    City View

Max. number of persons
6
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Pots/Pans/Dishes
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 101 rooms
  • 100 non-smoking rooms
  • 30 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

5 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Stroller available

Well-being

Outdoor swimming pool

  • Outside
  • On site

Hotel Gymnasium

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • No parking space
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 27.94 € 45 AUD Per day

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

THE CROFT HOUSE

Photo out of - THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Cooking style
Bistro
Capacity
50
Accessibility
Accessible service
4000 Brisbane, Australia
Telephone +61 7 3224 3549
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Situated close to Brisbane Botanic Gardens, The Sebel Brisbane offers the ideal location for beautiful Brisbane weddings. The hotel features elegant event space, exceptional facilities and a specialist wedding coordinator to ensure each moment is perfect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,729 reviews

Customer review rating 1.5/5

Thabitha D. S. Business - Confirmed reviews ALL

Dear Thabitha, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, as the issues you have described are certainly not reflective of the standard we aim to provide. Please accept our sincere apologies for the condition of your room, particularly the unpleasant odor, cleanliness of the kettle, and the issue with the shower. We understand how disappointing and uncomfortable this would have been and have shared your comments with our Housekeeping and Maintenance teams for review. We are also sorry for the frustration caused when you requested to use the gym facilities to change prior to your journey to the airport. We appreciate how disappointing this must have felt, particularly given the information provided to you on arrival and the other issues you had already experienced during your stay. We will be reviewing this with our Front Office team to ensure we are providing clear and consistent information to our guests. It is especially disappointing to hear that this experience has affected your decision to return when you regularly travel to Brisbane. We genuinely appreciate your feedback and will use it to address the areas where we clearly fell short. Thank you again for taking the time to share your feedback, Warm Regards, Evie Front Office Duty Manager.

Customer review rating 5.0/5

Nathan A. Friends - Confirmed reviews ALL

Dear Nathan, Thank you for your fantastic review and for choosing to stay with us at The Sebel Brisbane. We are delighted to hear you enjoyed our central CBD location, modern accommodation, and that you found your stay quiet and comfortable. It's especially pleasing to know that every aspect of your visit, from booking through to check-out, met your expectations. Thank you also for your continued loyalty as an ALL Gold member. We truly appreciate your support and are pleased that both your stay and your experience with the ALL programme were worthy of your recommendation. We look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the near future. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 4.5/5

Monika R. Families - Confirmed reviews ALL

Dear Monika, Thank you for taking the time to share such lovely feedback following your recent stay at The Sebel Brisbane. We’re delighted to hear that you and your family had such an enjoyable stay with us. It’s wonderful to know that our central location suited your visit and that you found your room clean and comfortable. We’re especially pleased to hear your kind comments about our team, as providing warm and welcoming service is something we always strive for. Your fantastic ratings across your stay, from arrival and check-in through to your departure, are greatly appreciated and will certainly be shared with the team. Thank you again for your kind words and recommendation. We’re so pleased to hear that you would stay with us again, and we look forward to welcoming you and your family back to The Sebel Brisbane on your next visit. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 3.5/5

Dean H. Couples - Confirmed reviews ALL

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We’re pleased to hear that our central location suited your plans for your night away and that you were happy with the cleanliness of your accommodation. It’s also encouraging to see your positive ratings for our team, as well as your arrival and departure experiences. That said, we’re sorry to hear that some aspects of the accommodation did not fully meet your expectations. We appreciate your comments regarding the shower-over-bath configuration and the condition of some of the furnishings. Your feedback is valuable to us and will be shared with the relevant teams as we continue to review opportunities to improve the comfort and overall experience of our guests. We also appreciate your feedback regarding the booking experience and are sorry to hear that you found aspects of the process confusing. As an ALL Gold member, we sincerely appreciate your continued loyalty and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back to The Sebel Brisbane and provide you with an improved experience on a future visit. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 5.0/5

Patrick T. Solo - Confirmed reviews ALL

Dear Patrick, Thank you for taking the time to share such detailed feedback following your recent weekend stay at The Sebel Brisbane. We’re delighted to hear that you had such an enjoyable experience and that the complimentary upgrade to our One Bedroom Suite made your stay that little bit more special. As an ALL Platinum member, we truly appreciate your continued loyalty, and it’s wonderful to know that you enjoyed your time with us in the heart of Brisbane. We’re particularly pleased to hear your kind words about Santhiti from The Croft House. We’ll be sure to share your recognition with her and the team, as we know they’ll be delighted to hear that their friendly and helpful service contributed positively to your stay. We also appreciate your constructive comments regarding the condition of the room, luggage holder and Wi-Fi connectivity. Feedback such as yours is valuable in helping us identify areas where we can further improve our guest experience, and your comments will be shared with the relevant teams for review. Thank you again for your fantastic rating and for choosing to stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the future. Warm regards, Andrio Kwan Guest Service Agent

Dear Debra, Thank you for taking the time to share such a wonderful review following your recent stay with us. We are delighted to hear that your stay at The Sebel Brisbane provided the restful experience you were looking for. It is especially pleasing to know our team was able to accommodate your request for a quieter room and that you enjoyed a comfortable night's sleep. Your kind comments about the spacious apartment, comfortable bed, cleanliness and friendly service are greatly appreciated and will be shared with the team. We also appreciate your feedback regarding our gym and restaurant hours. While our restaurant closes earlier on Sundays, we're glad you were able to take advantage of the many fantastic dining options nearby. Thank you for choosing to stay with us and for your recommendation. As one of our valued ALL Gold members, we truly appreciate your loyalty and look forward to welcoming you back to The Sebel Brisbane for another relaxing stay. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 2.0/5

Ann M. R. Business - Confirmed reviews ALL

couldn't sleep, noisy due to building site. I moved to front of hotel for 2nd night and there was no noise all good.

Dear Ann-M., Thank you for taking the time to share your feedback. We’re very sorry that the nearby construction noise significantly disrupted your first night and prevented you from getting a comfortable night’s sleep. We completely understand how frustrating this would have been. We’re pleased, however, that our team was able to relocate you to a room at the front of the hotel for your second night and that this provided the quiet and restful environment you needed. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much more peaceful stay from the outset next time. Warm Regards, Evie Front Office Duty Manager

Customer review rating 1.5/5

Thabitha D. S. Business - Confirmed reviews ALL

The room was smelly, the kettle was dirty and the shower was not working . After all of this, when I checked out and requested receptionist to allow me using Gym to change my clothes before going to airport. Both receptionist and manager refused. Interestingly, when I checked in, the receptionist offered if needed I can have shower and change in the gym which I didn't need it. But after having bad smelly room which I couldn't stay there inside, needed to go outside, I i was not even allowed to change in proper room. We come to Brisbane every year, normally at least 3 of us for few days, with this experience we SURELY will not come back. I have informed out HQ in London. I need to make sure my friends, and my colleague will not stay there too. BAD EXPERIENCE scares the potential loyal customers. You need to train your employees better.

Dear Thabitha, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, as the issues you have described are certainly not reflective of the standard we aim to provide. Please accept our sincere apologies for the condition of your room, particularly the unpleasant odor, cleanliness of the kettle, and the issue with the shower. We understand how disappointing and uncomfortable this would have been and have shared your comments with our Housekeeping and Maintenance teams for review. We are also sorry for the frustration caused when you requested to use the gym facilities to change prior to your journey to the airport. We appreciate how disappointing this must have felt, particularly given the information provided to you on arrival and the other issues you had already experienced during your stay. We will be reviewing this with our Front Office team to ensure we are providing clear and consistent information to our guests. It is especially disappointing to hear that this experience has affected your decision to return when you regularly travel to Brisbane. We genuinely appreciate your feedback and will use it to address the areas where we clearly fell short. Thank you again for taking the time to share your feedback, Warm Regards, Evie Front Office Duty Manager.

Customer review rating 5.0/5

Nathan A. Friends - Confirmed reviews ALL

A wonderful hotel right in the CBD. Quiet, comfortable, a great overall stay.

Dear Nathan, Thank you for your fantastic review and for choosing to stay with us at The Sebel Brisbane. We are delighted to hear you enjoyed our central CBD location, modern accommodation, and that you found your stay quiet and comfortable. It's especially pleasing to know that every aspect of your visit, from booking through to check-out, met your expectations. Thank you also for your continued loyalty as an ALL Gold member. We truly appreciate your support and are pleased that both your stay and your experience with the ALL programme were worthy of your recommendation. We look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the near future. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 4.5/5

Monika R. Families - Confirmed reviews ALL

We enjoyed staying at the Sebel. It’s in a great location, the room was clean and the staff were really nice. Definitely would stay again.

Dear Monika, Thank you for taking the time to share such lovely feedback following your recent stay at The Sebel Brisbane. We’re delighted to hear that you and your family had such an enjoyable stay with us. It’s wonderful to know that our central location suited your visit and that you found your room clean and comfortable. We’re especially pleased to hear your kind comments about our team, as providing warm and welcoming service is something we always strive for. Your fantastic ratings across your stay, from arrival and check-in through to your departure, are greatly appreciated and will certainly be shared with the team. Thank you again for your kind words and recommendation. We’re so pleased to hear that you would stay with us again, and we look forward to welcoming you and your family back to The Sebel Brisbane on your next visit. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 3.5/5

Dean H. Couples - Confirmed reviews ALL

Was ok for a night away. Location suited us.

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We’re pleased to hear that our central location suited your plans for your night away and that you were happy with the cleanliness of your accommodation. It’s also encouraging to see your positive ratings for our team, as well as your arrival and departure experiences. That said, we’re sorry to hear that some aspects of the accommodation did not fully meet your expectations. We appreciate your comments regarding the shower-over-bath configuration and the condition of some of the furnishings. Your feedback is valuable to us and will be shared with the relevant teams as we continue to review opportunities to improve the comfort and overall experience of our guests. We also appreciate your feedback regarding the booking experience and are sorry to hear that you found aspects of the process confusing. As an ALL Gold member, we sincerely appreciate your continued loyalty and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back to The Sebel Brisbane and provide you with an improved experience on a future visit. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 5.0/5

Patrick T. Solo - Confirmed reviews ALL

Lovely weekend stay in Brisbane CBD. Received a complimentary upgrade to a 1BR suite which was delightful

Dear Patrick, Thank you for taking the time to share such detailed feedback following your recent weekend stay at The Sebel Brisbane. We’re delighted to hear that you had such an enjoyable experience and that the complimentary upgrade to our One Bedroom Suite made your stay that little bit more special. As an ALL Platinum member, we truly appreciate your continued loyalty, and it’s wonderful to know that you enjoyed your time with us in the heart of Brisbane. We’re particularly pleased to hear your kind words about Santhiti from The Croft House. We’ll be sure to share your recognition with her and the team, as we know they’ll be delighted to hear that their friendly and helpful service contributed positively to your stay. We also appreciate your constructive comments regarding the condition of the room, luggage holder and Wi-Fi connectivity. Feedback such as yours is valuable in helping us identify areas where we can further improve our guest experience, and your comments will be shared with the relevant teams for review. Thank you again for your fantastic rating and for choosing to stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the future. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 4.0/5

Kasandra P. Business - Confirmed reviews ALL

Check in was a breeze and the room was a great size and well appointed

Dear Kasandra, Thank you for taking the time to share your feedback following your recent business stay at The Sebel Brisbane. We're delighted to hear you enjoyed our central CBD location and that your check-in was a breeze. It's also wonderful to know you found your apartment spacious and well appointed, and that our team helped make your stay a positive one. We appreciate your ratings across your stay, particularly for our team, cleanliness, and arrival experience. We also note your accommodation score and will continue working to enhance our apartments and overall guest experience. Thank you again for your recommendation, and we hope to welcome you back to The Sebel Brisbane on your next visit to Brisbane. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 0.5/5

T. T. Families - Confirmed reviews ALL

Waiting in a response from the general manager regarding a formal complaint regarding patron safety.

Good morning, Thank you for taking the time to share your feedback. I am very sorry to read about your experience and understand your frustration, particularly regarding your concerns for safety. We received your email yesterday and it has been forwarded to our General Manager and Housekeeping Manager, who are carrying out a thorough review of the matters you have raised before providing a formal response. We appreciate your patience while we complete this process, as we want to ensure your concerns are fully investigated. I am also sorry to hear about your comments regarding staff entering your room and your departure experience. This is not the level of service we aim to provide, and these concerns form part of our ongoing review. Thank you again for bringing this to our attention. We will be in touch with you directly once our investigation has been completed. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 4.5/5

James B. Families - Confirmed reviews ALL

Good accommodation and facilities.

Dear James, Thank you for taking the time to share your feedback following your recent family stay at The Sebel Brisbane. We're delighted to hear you enjoyed our central location, convenient parking, and the accommodation and facilities available throughout your stay. It's especially wonderful to see your kind rating for our team, and we're pleased they helped make your experience an enjoyable one. We also appreciate your continued loyalty as an ALL Silver member and Accor Vacation Club member, and thank you for choosing to stay with us. We look forward to welcoming you and your family back to The Sebel Brisbane for another enjoyable stay in the future. Warm regards, Andrio Kwan Guest Service Agent

Customer review rating 4.5/5

Sue C. Solo - Confirmed reviews ALL

A wonderful and enjoyable stay. Beautiful coffee made each day by Sam along with professional approaches by staff. Restaurant meals lovely with the entire area beautifully fitted out. A later check out was granted due to flight change at the last minute as well. Thank you.

Dear Sue, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear you had such an enjoyable experience and that you appreciated our well-appointed apartments, beautiful views, convenient location and the service provided by our team. It's especially lovely to know that San's coffee, our restaurant, and being able to accommodate your late check-out all helped make your stay even more enjoyable. Thank you also for recognising Mellieha, San, Sofia and Ash. We will be sure to share your kind words with them, as I know they will be thrilled to know they made such a positive impression. We're also pleased that our sustainability initiatives and your ALL Gold member benefits contributed positively to your experience. We truly appreciate your recommendation and look forward to welcoming you back to The Sebel Brisbane again soon. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 3.5/5

Calum H. Couples - Confirmed reviews ALL

Generally uneventful which is exactly what you want

Dear Calum, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location and found both the check-in and check-out process easy and seamless. Sometimes an uneventful stay is exactly what’s needed, and we’re glad we could provide a comfortable, hassle-free experience. We also appreciate your feedback regarding the cost of onsite parking and understand this can add considerably to the overall cost of a stay. Thank you again for choosing The Sebel Brisbane, and we hope to welcome you back again in the future! Warm Regards, The Sebel Brisbane

Customer review rating 3.5/5

Mejame P. P. Business - Confirmed reviews ALL

Hard to get a receipt so I can assign to my credit card

Dear Mejame P. P., Thank you for your feedback and for sharing your comments regarding the receipt. As this was part of a group booking and the accommodation charges were not physically processed by the hotel against your card, we are unable to provide a receipt for the accommodation payment. The group organiser or booking contact who arranged the group booking would need to provide you with the relevant receipt for your records. We’re pleased to see that you enjoyed the comfort of the accommodation and breakfast, and we appreciate your positive feedback across several areas of your stay. We apologise for the inconvenience caused regarding the receipt and hope this clarifies the process. Warm Regards, Chris Duty Manager The Sebel Brisbane

Customer review rating 5.0/5

Tiffany S. Families - Confirmed reviews ALL

We enjoyed our stay at The Sebel in Brisbane. Great location, room and restaurant.

Dear Tiffany, Thank you for your fantastic review and perfect score! We’re delighted to hear you enjoyed your stay with us, from our central location and comfortable room to your experience in the restaurant. A special thank you for recognizing Andrio and Mellieha. It’s wonderful to know their assistance prior to your arrival helped create such a positive experience from the very beginning. We’ll be sure to share your kind words with them and the wider team. Thank you again for choosing The Sebel Brisbane. We look forward to welcoming you back for another great stay! Warm Regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Liz M. Couples - Confirmed reviews ALL

Comfortable room and convenient access

Dear Liz, Thank you for the lovely feedback and for your 90/100 rating. We’re pleased to hear that you found the room comfortable and the hotel conveniently located. It’s especially nice to know that the check-in and departure processes were seamless and that our team made a positive impression throughout your stay. We appreciate your 8/10 recommendation and your support as an ALL Accor member. We hope to have the pleasure of welcoming you back to The Sebel Brisbane on your next visit. Warm Regards, Chris Duty Manager The Sebel Brisbane

Customer review rating 3.0/5

Claire A. Business - Confirmed reviews ALL

Great customer service, the staff were the best thing about the stay. The hotel is a bit rundown for a 4.5 star hotel and had an awful dining experience in the hotel restaurant - avoid the steak, also terrible customer experience in the restaurant, waited an hour plus for dinner for the steak to be cooked incorrectly.

Dear Claire, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that you found our team to be a highlight of your stay, I am very sorry that other aspects of your experience did not meet your expectations. I sincerely apologise for your dining experience. Waiting over an hour for your meal, receiving your steak incorrectly cooked, and feeling let down by the service is certainly not the standard we strive to deliver. I have shared your comments with our Restaurant Manager so they can review what occurred with the team and use your feedback to improve both service and food quality. I also appreciate your comments regarding the condition of our apartments and the breakfast offering. Feedback such as yours is important as we continue to identify areas where we can improve the guest experience. Thank you again for your valued feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 5.0/5

Tanya K. Couples - Confirmed reviews ALL

We arrived earlier then we anticipated and the staff Erin I think her name was she was pregnant, anyway she was lovely and friendly and very accommodating, our room was ready earlier then said so luckily we got straight in to our apartment which they upgraded to my surprise.

Dear Tanya, Thank you for your fantastic review! We’re delighted to hear you had such an awesome stay and that our team was able to make your early arrival a smooth and welcoming experience. It’s wonderful that your apartment was ready ahead of time and that the unexpected upgrade added an extra special touch to your visit. We’ll be sure to share your lovely comments with the team member who assisted you—recognition like this is always greatly appreciated. Thank you again for the perfect score, and we look forward to welcoming you back to The Sebel Brisbane for another wonderful stay! Warm Regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Gary W. Couples - Confirmed reviews ALL

The Sebel Brisbane is like a “home away from home” for my wife and I when we travel to Brisbane from the Sunshine Coast.

Dear Gary, Thank you so much for your wonderful review and continued support! We’re delighted to hear that The Sebel Brisbane has become a “home away from home” for you and your wife when visiting from the Sunshine Coast. It’s especially lovely to know you consistently enjoy our friendly service, clean rooms and central location. We truly value your loyalty and look forward to welcoming you both back for many more comfortable stays! Warm Regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Jessie P. Families - Confirmed reviews ALL

Staff always helpful and friendly

Dear Jessie, Thank you for your lovely review! We’re delighted to hear you had a comfortable stay and that our team were consistently helpful and friendly throughout your visit. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to The Sebel Brisbane again soon! Warm Regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Karen H. Families - Confirmed reviews ALL

Easy access, central location, fabulous stay

Dear Karen, Thank you for your wonderful review and for choosing to stay with us at The Sebel Brisbane. We are delighted to hear you had such a fabulous stay and enjoyed our central location, accommodation, and the service provided by our team. It is especially pleasing to know that you found your apartment clean and comfortable, and that our sustainability initiatives were appreciated. Thank you as well for your loyalty as a Gold ALL member. We truly value your continued support and are so pleased that you would recommend both our hotel and the ALL loyalty programme. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Other web-users rate our hotel

  • 678 reviews 9.7/10 Location
  • 885 reviews 6.9/10 Room
  • 929 reviews 9/10 Service
  • 16 reviews 3.1/10 WiFi
  • 324 reviews 6.2/10 Cleanliness
  • 127 reviews 6.8/10 Breakfast
  • 57 reviews 8.2/10 Pool

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