Q Station Sydney Harbour National Park 4 stars

Customer review rating (ALL Rating) 4.4/5 2,087 reviews

Q Station Sydney Harbour National Park - Image 1
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Description

Hotel extras

  • Panoramic views of Sydney Harbour.

  • Discover history, nature & tranquility at Q Station Manly's hidden gem.

  • Q Station is a historic former quarantine station located at North Head in Sydney, Australia.

  • Unique conference and event facilities, including weddings.

  • 30 hectares to explore set within beautiful National Park.

Our accommodation(s)

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Room 1

Hotel location

Q Station Sydney Harbour National Park

1 North Head Scenic Drive
2095 MANLY
Australia

GPS:-33.814659, 151.289399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,087 reviews

Customer review rating 5.0/5

Dorrit S. Couples - Confirmed reviews ALL

Dear DORRIT S., We very much appreciate your comments regarding your stay at the Q Station Sydney Harbour National Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Q Team

Customer review rating 4.5/5

Jack S. Couples - Confirmed reviews ALL

Dear Edward S., We very much appreciate your comments regarding your stay at the Q Station Sydney Harbour National Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Q Team

Customer review rating 3.5/5

Brett P. Families - Confirmed reviews ALL

Dear Brett P., Thank you for taking the time to provide such detailed feedback about your recent family stay at Q Station. We are delighted to hear that you enjoyed the site, our informative tours, information boards and the service provided by our team. We are particularly pleased to know that you intend to return for accommodation and further tours. That said, we are extremely sorry about your experiences with both the Boilerhouse Kitchen & Bar and the Wharf Café & Bar. The delays and communication surrounding your dinner were clearly very frustrating. Waiting more than two hours for your meals, only to then be told that the original meals had been served to another table, is certainly not the experience we want our guests to have. We are equally concerned about what occurred at the Wharf Café. You placed your order well before the advertised closing time and were advised that it would be ready shortly. To then discover, almost an hour later, that your order had not been prepared and that the kitchen had closed is understandably very disappointing. We also apologise for the inconvenience caused by having to arrange your refund through Reception and for the time it took to be finalised. We sincerely appreciate your recognition of the friendly service provided by the waitress and your positive comments about breakfast and the Wandering tour. However, we understand why these dining experiences have affected your confidence in returning to our venues. Your feedback has been shared with the relevant food and beverage management teams for review, particularly around order management, communication, closing procedures and ensuring that outstanding orders are accounted for before a venue closes. We appreciate you bringing these matters to our attention and giving us the opportunity to address them. Thank you again for your feedback and for your willingness to return to Q Station. We hope that on your next visit we can provide the consistently positive experience you deserve. Sincerely, The Q Team

Customer review rating 3.5/5

David P. Friends - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Q Team

Customer review rating 0.5/5

Pip T. Families - Confirmed reviews ALL

Dear Pip, Thank you for taking the time to share your feedback, and particularly for returning to Q Station for your third visit. We are very sorry that this stay fell well short of the experience you have come to expect from us, especially for what should have been a special holiday. We sincerely apologise for the issues you encountered. The lack of sufficient towels and in-room refreshments for all guests is not acceptable, and we understand how disappointing it would have been to feel that you needed to share or ration basic amenities. More concerning are your comments regarding the blood staining on the quilt, the heater sparking, and the condition of the shower and soap holder. We take these matters very seriously, particularly the cleanliness and safety concerns. Your feedback has been escalated to the relevant teams for immediate investigation and follow-up. We are especially disappointed that your stay left you feeling that the accommodation was more like a school camp than the comfortable holiday experience you expected. As a returning guest, we value your loyalty and appreciate you bringing these concerns to our attention. Thank you again for your honest feedback. We hope we can have the opportunity to restore your confidence in Q Station and provide the standard of stay you have every right to expect on your next visit. Sincerely, The Q Team

Other web-users rate our hotel

  • 1,235 reviews 9.3/10 Location
  • 1,702 reviews 6.8/10 Room
  • 1,198 reviews 8.3/10 Service
  • 13 reviews 2.8/10 WiFi
  • 787 reviews 5.5/10 Comfort
  • 605 reviews 6.4/10 Food
  • 354 reviews 5.6/10 Cleanliness
  • 345 reviews 7.5/10 Breakfast

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