ibis budget Sydney East 3 stars

Customer review rating (ALL Rating) 4.0/5 233 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Selected rooms with views of the stunning Sydney Harbour

  • Recently refurbished rooms, breakfast room and public areas

  • Fast, free & unlimited WiFi available to all guests

  • Walking distance to all major Sydney attractions and landmarks

  • Accept payment with ZipPay please contact the hotel directly on +61 (2) 9326 0300

Our accommodation(s)

Hotel location

ibis budget Sydney East

191-201 William Street, Darlinghurst
2010 SYDNEY
Australia

GPS:-33.875221, 151.220192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  233 reviews

TripAdvisor Rating  4.0/5  286 reviews

Basic but well located

Customer review rating 4.0/5

Raelene Families - Confirmed reviews ALL

Close to city, had the basics needed.

Dear raelene m., We very much appreciate your comments regarding your stay at the ibis budget Sydney East. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, terrible room and amenities

Customer review rating 1.5/5

Natalie Business - Confirmed reviews ALL

This hotel has declined markedly since the End of Covid. The room quality and reception staff have both gone downhill. I have stayed in this hotel many times and each time recently have been unhappy with the cleanliness of the room, being moved to a room type I don’t want/need, and also being put at the back of the hotel. I have privately raised my feedback with Accor and you just get a basic template email in response.

Dear Natalie H., Thank you for taking the time to tell us about your experience at the ibis budget Sydney East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.0/5

Carolina P. Couples - Confirmed reviews ALL

Needs to improve cleaning. Some areas were full of dust. The rest really good. Lack of friendly check in.

Dear Carolina P., Thank you for taking the time to tell us about your experience at the ibis budget Sydney East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, dated dark hotel that needs some attention.

Customer review rating 2.0/5

Emily Business - Confirmed reviews ALL

The hotel is in a great location and the staff all seem friendly. It is a very dark, dated hotel. The windows are screwed shut so you cannot get any fresh air into the room. One of the lifts has no working lights so when the doors close, you cannot see a thing. The floor in the rooms is sticky and needs replacing. This hotel needs some love.

Dear Emily W., Thank you for taking the time to tell us about your experience at the ibis budget Sydney East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Last option

Customer review rating 1.0/5

Tina Families - Confirmed reviews ALL

The staff were very friendly but the room was another story! The quilts were old and stained, the door handle didn’t work properly and I had to get staff to let me in twice, the bathroom was very dirty especially the walls toilet and bathroom up the back of the door. There two coffee cups and one had a big crack that had been there for a long time because it had grime in it. For what I paid for the room I was very disappointed. Will never stay again.

Dear Tina L., Thank you for taking the time to tell us about your experience at the ibis budget Sydney East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 820 reviews 9.5/10 Location
  • 1,007 reviews 5.3/10 Room
  • 636 reviews 8.9/10 Service
  • 26 reviews 8.2/10 WiFi
  • 455 reviews 3.8/10 Cleanliness
  • 296 reviews 9/10 Value
  • 167 reviews 7.4/10 Breakfast

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