Mercure Portsea 4 stars

Customer review rating 4.3/5 1,667 reviews

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Mercure Portsea
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Hotel extras

Mercure Portsea is a fully integrated development incorporating a golf club, accommodation and function complex. It is catered for upmarket tourists, corporate events, meetings and weddings.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • GolfPaying
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Portsea

46 London Bridge Road
3944
portsea
australia

Tel: +61359816100

Fax: (+61)3/59816166

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE At 135km / 83 miles

  • By boat

    SEAROAD FERRY At 4km / 2 miles

GPS :-38.326844, 144.704704

Our accommodation(s)

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

Standard Room 1 King or 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 1 King Bed or 2 Single Beds Golf View and Balcony

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Golf view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Room 1 King Bed Golf View and Balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Golf view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

SPIKE BAR & BRASSERIE

Type of cuisine: null

Enjoy a meal in the Bar & Brasserie which has spectacular views over Portsea Golf Club & Port Phillip Bay. Open: 0700-1500 Monday - Wednesday 0700-2030 Friday - Saturday0700-1800 Thursday & Sunday

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIKE BAR

Non contractual photo

Overlooking the picturesque 18-hole championship golf course and resort surroundings, the bar offers an extensive wine list which includes vintages from several local wineries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Portsea

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

291 reviews

Great service, Peter was so welcoming.

Customer review rating 4.3/5

Cherry Couples - 18/01/2021 Confirmed reviews ALL

Great, clean and bedding was comfortable.

Great staff, nice decor, could use a few more amenities

Customer review rating 4.3/5

Md Solo - 18/01/2021 Confirmed reviews ALL

The staff were outstanding and very helpful on check-in and check-out. Housekeeping staff friendly in the hallways. The room had nice decor and the balcony was greatly appreciated, but it was a little smaller than I was expecting. The room temperature thermostat control could only go down as low as 20 degrees which is a bit warmer than what I am used to at night. I think a few extra amenities would have been appreciated such as mini bar or room service. It would also be good to be a bit clearer on the website about the breakfast being in pack form to the room the day before due to COVID, but there was a decent selection of items in the room. For the price a cooked breakfast would have been appreciated. One minor concern was that when I came back quite late in the day (around 6pm) I found the door to the room had left propped wide open, presumably by housekeeping. As nothing appeared to have been touched in the room and my valuables were still there it wasn’t an issue in the end but perhaps just something to hear in mind. In summary, excellent and very friendly staff and a solid stay - there’s always room for more but I was left pretty happy overall.

not good

Customer review rating 4.3/5

Rodney H. Couples - 13/01/2021 Confirmed reviews ALL

we were not informed at time of booking that the restaurant was not open and we could not get breakfast in restaurant, also there was a bad smell coming from around the fridge which seemed to be getting worse. As l am a maintenance plumber l pulled the fridge out and found a big puddle of of water type substance under fridge so l cleaned up mess but smell was still there. When your cleaners were cleaning the room they should have been able to smell this bad odor. As it was after 5 pm when we got back from golf and getting something to eat there was no one at reception to talk to to fix this problem.

Lovely views and accommodation

Customer review rating 4.3/5

Nicole Couples - 13/01/2021 Confirmed reviews ALL

Relaxing and quiet stay. Good facilities and extremely neat and clean.

Great location

Customer review rating 4.3/5

Jenny T. Couples - 13/01/2021 Confirmed reviews ALL

We loved our stay. Very clean room and super comfortable bed. We enjoyed sitting out on the balcony over looking the golf course. I was so sadly disappointed to book a bed and breakfast package only to receive a few breakfast items in the fridge. We were really looking forward to breakfast in the restaurant. I'm not sure how covid affected us having an a la Carte style breakfast instead of the buffet. I could be wrong, but I went back on the website and struggled to see where it says anything about the change in breakfast situation.....I unfortunately do feel that we didn't get our money's worth in that respect.

Our grandsons wedding which was fantastic.

Customer review rating 4.3/5

Wendy S. Families - 28/03/2020 Confirmed reviews ALL

We were very impressed with the way the staff handled the challenges due to the Coronavirus. Thankyou to all for making it such a special wedding.

Customer review rating 4.3/5

Michael Couples - 25/03/2020 Confirmed reviews ALL

Peaceful

Pretty good stay.

Customer review rating 4.3/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

The room was overall good however the spa bath didn't work (the jets didn't turn on) and the mirror frames were old and peeling.

Not bad

Customer review rating 4.3/5

Albert S. Couples - 21/03/2020 Confirmed reviews ALL

Disappointment TV didn't work rang desk told me they come domn straight away didn't come down complaining later that night didn't even over a discount for my stay want see me again

Good place to explore local sights by car

Customer review rating 4.3/5

Kay B. Couples - 20/03/2020 Confirmed reviews ALL

Very pleasant view from our room 120 on the balcony, my husband played golf, nothing for me to do, but stay in the room. It would be good to have a spa etc to enhance the visit. Breakfast was delightful well presented and added to the experience. The balcony had a lot of cobwebs, room was very clean inside. We did receive a phone call to check we were coming the day prior, we were asked about red/white wine that would be left in the room, I explained that we did not drink alcohol, no problems we will leave chocolates. Wine in the cooler on arrival. I guess communication fell down.

Excellent

Customer review rating 4.3/5

Gill C. Couples - 18/03/2020 Confirmed reviews ALL

The reception staff were delightful could not do enough to make our stay memorable

Lovely setting and good golf

Customer review rating 4.3/5

Leni L. Friends - 18/03/2020 Confirmed reviews ALL

Had a great time on a golfing trip with my fellow club members.,

No restaurant

Customer review rating 4.3/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Very quiet. Receptionist helpful and friendly. Saw no other staff.

Customer review rating 4.3/5

Kerri Friends - 15/03/2020 Confirmed reviews ALL

Really lovely from the time I called the blonde lady Sam I think on the front desk so friendly, smiley , and accommodating .. lovely rooms and and lovely venue amazing place for a wedding . Thanks for our stay

Portsea Mercure

Customer review rating 4.3/5

Michael G. Business - 08/03/2020 Confirmed reviews ALL

Very nice and comfortable rooms the staff were fantastic. Not having meal options for dinner was disappointing

Professional

Customer review rating 4.3/5

Madeline Couples - 07/03/2020 Confirmed reviews ALL

The staff were extremely professional and friendly being able to create an open and welcoming ambiance. The accommodation itself was good, and contained a beautiful view.

Customer review rating 4.3/5

Mark C. Couples - 06/03/2020 Confirmed reviews ALL

Your hotel charges rates similar to metro hotels and only provides customer service until 6pm. Checked in at 3pm and could not get any food. Went down for breakfast at 9am to be told by staff that they are in the process of closing the restaurant for breakfast. We were told during check in that the restaurant is open for breakfast between 7am to 10am. Extreme disappointing that we had to go elsewhere to get a hot breakfast. In summary expensive hotel which lacks 24 hour customer service.

Dear Brooke C., Thank you for taking the time to tell us about your experience at the Mercure Portsea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are investigating who may have advised the closing times as breakfast is avalible 7 days a week 365 days per year from 7am till 10am. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Wood Hotel Operations Manager

Comfy

Customer review rating 4.3/5

Kathleen M. Couples - 03/03/2020 Confirmed reviews ALL

Comfy room. Not impressed that our room was still not available even though we were only 1hr earlier of book in time and they were still cleaning rooms at 2pm including ours.

Great customer service

Customer review rating 4.3/5

Rob Couples - 02/03/2020 Confirmed reviews ALL

Our two night stay was very pleasant. We had a comfortable room with a great balcony view across fairways and greens to the coastline. The welcome we received was exceptionally good; thank you Sam, who was at the reception desk. The customer service from everyone at the hotel was first rate. We enjoyed a buffet dinner on Friday evening and a good breakfast on our second morning. The hotel is conveniently located for walks locally and for visiting the town of Sorrento. We would certainly stay here again.

Quiet and restful stay

Customer review rating 4.3/5

Sylvia Solo - 01/03/2020 Confirmed reviews ALL

This 'hotel' is nestled inside a Golf Club / course. There are strict dress codes if you want to enter the bar and eat in the clubhouse. There are rooms for guests and rooms for members. There is no gym or pool. The front desk closes after 6.30pm most nights and there is a skeleton staff on after. There is a large car park which you share with the members of the golf club. If you love golf then this is the place for you. They also do weddings, conferences and other special events here. It is quite a quiet spot after 6pm [if you don't include neighbouring room noises :)]. Negatives: [not to do with the actual hotel] Members treatment of guests - I had 2 not so nice experiences - one where a member was referring to buying a 'girlie drink' and I pulled him up on it, jokingly but his response was to refer to me and link to the 'me too' movement in a rude way. The second was overhearing 2 male members standing on the balcony above my level 1 room - complaining about rubbish being left on the floor including cigarette butts - low and behold rubbish and a cigarette butt was flicked down onto my balcony. Members should be as responsible for their rubbish as the guests are. Positives: Staff: I cannot commend any higher the staff here as they are genuinely brilliant and caring. Add knowledgable and helpful to the mix. No request was too small and most left the desk to come and solve any issues promptly. They also remember people's names too. Massive shout out to these front desk staff: Sam, Maddy & Peter: A+++ Handy men: don't know their names, but very friendly and happy to have a laugh [hope you got to fix the fly wire screens once I was gone]. Restaurant staff: Hamish, Caz and another lady who worked most shifts with Hamish A++ The room: *Level 1 room *2 beds pushed together to make one [standard across the world] and was really comfy and warm *The bathroom small, but perfect for one person. Great water pressure in the shower and enough of the accessories to keep you happy. They have a 'hang up towel' policy to save the environment or leave on the floor to clean. *Other room items: Mini bar, iron, safe, hairdryer, spare pillow and a blanket, phone that works, storage good, desk space, basic tea and coffee, kettle, complementary wine on arrival and a chocolate from the Mornington Peninsula Chocolaterie & Ice Creamery [see separate review]. functioning TV [could get all the channels] and air con / heating [great]. *Guest info book was really informative. Suggestions for restaurants at the front desk worth asking about. *Balcony enough for at least 2, with 2 chairs and a table. Nice to sit there late afternoon [Tip: take insect repellant for mosquitoes and sand flies once out and about] *2 sets of blinds, one blackout and one partial *Not that sound proof *Wifi just right for the needs of the holidayer. Interesting: The restaurant set up: my room had breakfast included, which was good as the going rate for the selection of items was an average of $20+. There was a Nescafe coffee machine and tea making facilities. But I recommend paying $4 to get a coffee from the coffee machine at the bar if you are a connoisseur of coffee like me :). There is a bar and self serve chilled water distributers. Juices are not self serve, they are poured by the staff behind the counter. What I recommend for breakfast: The bircher muesli [$18] was by far the best choice of the breakfast selections, followed by eggs your way [was like a big breakfast $25]. or the smoked salmon, spinach and creme cheese & poached eggs [$25] was very nice but not the bagel that it came on. They also have a snacks type menu for lunch and afternoon tea, but stops around the late afternoon mark - I can highly recommend the chips and the egg and bacon roll. [Yum!] You can also order some of the menu items to your room, but again there is a time limit as they are not open in the evenings. There are so many great places to eat in Portsea and Sorrento and surrounding areas, why would you stay in?! Fridays is a special members dinner - guest are invited, but have to book a table in advance [not sure of there is a cost]. The type of meals will vary, when I was there it was curry. Thank you for a great stay and we will see you again in November.

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