Mercure Portsea 4 stars

Warm welcome by friendly staff. Receptionist gave good suggestions in regards to venues to dine at. Quiet room at the end of the hallway. Clean room. Wine on arrival.

Just a little disappointed with a couple of things that staff have overlooked... lamps hanging crooked on the walls... torn fabric hanging down from bottom of ottoman... no toilet brush. I'm sure caring management or housekeeping should have noticed these things. Otherwise it was a lovely room in a beautiful setting.

Comfortable and good service

Location is the key to a successful night in a hotel, then followed by helpful staff and value for money. . Where do you start is the big question .... Check-in was great service with a quick run down on what the Mercure Portsea had to offer for our 3 day stay, there is no evening restaurant or bar open but we enjoyed the complimentary bottle of Champaign. Rooms were of a good size with all the amenities that you would expect in a Accor Motel establishment. Room was very well maintained and the seaside feeling of the room was a great touch overlooking the golf course by the resort. Having already read the reviews we already had a good idea that dinner was going to be the challenge, as the restaurant was not open due to COVID. We were prepared for the first night with a selection of snacks to make a cheese n meat platter. In saying that we felt that there was opportunity for the establishment to provide some more information around what was open and certainly what was NOT OPEN? Or if they had a deal with a few of the local restaurants that could have serviced the guest it would have been well used. As we where there Monday - Thursday there was very little open at all in Portsea or Sorento, which I am sure is a different story in summer. Breakfast was part off our package, we were very happy with the quality of the breakfast, as it set you up for a busy day ahead, all in all we enjoyed our stay. If you are looking for a quiet resort which made you feel relaxed with the sounds of the waves. So keep this up team Mercure and the Portsea Golf Club.

Whilst the rooms were nice, clean and comfortable there were a number of issues that were less than satisfactory. We were contacted to confirm our check in time as the reception would be closing early and we were told about how to self-check in. We arrived just before 5.30pm and were told that they were closing and had put all charges through on the credit card that was held on file. As this was for 3 separate people, this wasn't how we wanted to pay for this, but was told it would be fixed in the morning. In the morning, we were told it was too difficult and we were asked to sort this out ourselves. Everything seemed to be too much trouble, from staying open for us to check in to checking out in the morning, not a welcoming environment at all. Pretty disappointing experience, however, apart from a fridge being left open in one room with the sliding door being left open and a fridge in another room not working, our stay was nice, clean and comfortable.