Mercure Portsea 4 stars

Easy to book and very pleasant reception staff. Didn’t spend much time at the hotel to experience the food but I’m sure service would have been warm and welcoming.

your staff are lovely, especially Peter on the front desk. the rooms are very nice with lovely views and the breakfast was great value for money

The staff are very friendly and accommodating Room and hotel clean Portsea Golf Club Room 122: communal outdoor area. 2nd day: I discovered sliding door leading to communal area unlocked. 3rd day: man stood outside my room. 4th day: man stood outside my room again. As a single woman, I felt unsafe and my sleep was effected. I mentioned this to staff twice. I suggested that a single woman not be given this room in the future and why. I should have been moved when I first suggested feeling unsafe.

Staff where extremely friendly and made every effort to make us as happy. Breakfast wasn't very good, food was cold in the trays and not very nice considering the cost. For the money would expect freshly cooked meal.

Very disappointing to find the bar closed at 6 pm and the dining room closed for dinner.

We thoroughly enjoyed our stay, great breakfast wonderfully looked after

I had no decent view or outlook from the room I was allocated which was unfortunate given the location and what I imagine must be great views for those rooms that overlook the golf course or portsea coastline. Unfortunately, my view was of a very unappealing and completely walled in small courtyard.

The check in and out process was so simple and speedy. The room is really clean and overall we were very happy with our stay.

Overall Good Although little disappointed with Breakfast

3 night stay. Room accommodation very good and comfortable. Great location, easy access to town and lots of walking attractions. Fabulous golf course, in great condition despite the drought and fires. Buffet breakfast disappointing, meals not hot, but usual range. Restaurant closed after 6 due to holidays which was also disappointing, not being advised until the day before we arrived. Staff throughout very good, accommodating and helpful with local advice. Management also very friendly and informative.

First time in Portsea, long time Accor member. Room very comfortable, great bed. Restaurant not operating after 6pm due to holidays. Buffet breakfast quite average, food not hot. Pizza awful, undercooked, cold on service. Golf course fabulous.

Staff extremely friendly and helpful. Bed very comfortable and room lovely however there was no area to place toiletries whilst doing my makeup in the bathroom and no soap dish in the shower. Both made things very inconvenient

as above

Very friendly staff greeted us on arrival. The check in process was extremely smooth. Facilities of the venue were clearly explained due to the different nature of the venue. The room was very clean and tidy and provided us with a good base. The room was very comfortable. Great place to stay.

As per my title, my stay was unnoticeable Hotel reception and kitchen is working until 6pm, which we didn't know and after a whole day drive down from Sydney I was dreaming to have a hot food delivered to my room, however on arrival at 6.40pm I did realise that no staff there, kitchen is also not working,After I check my email I saw email from reception, sent at 5.11 pm saying that they finishing their duty soon and notifying about kitchen working hours. I don't know why they didn't send this email with working hours in advance to me. I was very surprised as I thought it's 24 hours service hotel. I can't comment about golf facilities as we decide to leave next day.