Mercure Portsea 4 stars

Great service at the front desk. The bottle of brut in the room was so lovely. The bed was so comfortable. The view was spectacular. The breakfast was delicious and the staff were friendly and helpful. A wonderful stay. A wonderful 50th birthday experience.

Room is clean, good view and quiet. Shower hot water is great especially on cold weather. Air conditioning is perfect temperature. The only concern is not allowing us to book the golf course 2 weeks in advance. Rang the receptionist and asked to call golf dept, and the response is call back when it comes closer. By then the bookings are almost full. We went ahead to book online and paid $80, and still waiting a refund of $10 which meant to be $70 as hotel guests. Golf was booked under Charles Ong on 30 April at 9:59am. Spoken to your receptionist three times already , on the phone and in person still no refund at this stage.

Friendly Staff, disappointed that restaurant was not open for meals.

Comfortable and enjoyable.

bar staff could be more friendly

It was great

A great place to stay with friendly staff and one of the best golf courses I’ve ever played

Our room was comfortable but tired-looking. The carpet was stained and the balcony flywire door was difficult to close as sand was caught in the track. The spa bath was appreciated but a water level line would have been good as the jets were powerful and had the capacity to spray the bathroom if the bath wasn’t full. We enjoyed the view especially from the lounge deck. It was good to sit outside and watch the ships pass by. Breakfast was basic and limited. The staff were friendly.

Booked a room over looking the golf course and it was amazing. Rooms were large with an amazing bathroom, however, we booked a double room and it was two twin beds pushed together which is fine. Perfect for staying on the course for golf as long as you are happy to drive to Portsea or Sorrento (10-20 minutes) for breakfast and dinner. Very peaceful hotel, was surprised it was fully booked and we could not stay another night

Things were fine. Although the food and bev, which I understand is not Mercure/Accor, was a letdown. Coffee was attempted 3 times and served up burnt, breakfast took far too long considering there were only 4 people in the dining room.

We were very excited prior to check-in but when we walked into our room we were pretty disappointed. The glass sliding door/window leading out to the balcony were dirty. There were cobwebs on the lamps. Considering it’s advertised as a Mercure Hotel and we stayed in a Privileged room it was not at a high enough standard. We were expecting luxury and it was very standard. Would not stay there again.

Great location and helpful staff

Front desk staff (particularly Peter)friendly and most helpful in providing extra service.

We booked a three night stay at the end of January '21 for a getaway for our Anniversary on 25th March and opted for the Breakfast option, we were not told that it would be a "Boxed Breakfast" and that the Restaurant was closed, we were also not advised that the Restaurant was not open of an evening which meant that we had to drive to either Portsea or Sorrento for our dinner each night, and that the Bar closed at 5:00 PM and that there was no Mini Bar in the room even though our Booking confirmation stated that there would be, all in all very disappointed, I realise that Covid had some bearing on the matter but we had no problems with our Dinner each night at the Portsea Hotel, the Sorrento Hotel and Bistro Elba in Sorrento.

Over all well presented. Disappointed because breakfast and dinner was not available as the web site described. Too far from Portsea for a leisurely walk. Nice drive to pt. Nepean national park and local beaches Room size was adequate