Mercure Portsea 4 stars

TripAdvisor rating 4.0/5 284 reviews
Mercure Portsea
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+ 17 Services
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Hotel extras

Mercure Portsea is a fully integrated development incorporating a golf club, accommodation and function complex. It is catered for upmarket tourists, corporate events, meetings and weddings.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Portsea

46 London Bridge Road
3944
portsea
australia

Tel: +61359816100

Fax: (+61)3/59816166

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE At 135km / 83 miles

  • By boat

    SEAROAD FERRY At 4km / 2 miles

GPS :-38.326844, 144.704704

Our accommodations

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

Standard Room 1 King or 2 Single Beds

  • Max. number of persons: 2
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 1 King Bed or 2 Single Beds Golf View and Balcony

  • Max. number of persons: 2
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Room 1 King Bed Golf View and Balcony

  • Max. number of persons: 2
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

SPIKE BAR & BRASSERIE

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Enjoy a meal in the Bar & Brasserie which has spectacular views over Portsea Golf Club & Port Phillip Bay. Open: 0700-1500 Monday - Wednesday 0700-2030 Friday - Saturday0700-1800 Thursday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIKE BAR

Photo non contractuelle / Strictly non binding

Overlooking the picturesque 18-hole championship golf course and resort surroundings, the bar offers an extensive wine list which includes vintages from several local wineries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Portsea

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,560 reviews

tripadvisor

TripAdvisor Rating 4.0/5

284 reviews

Mrs annette g.

Customer review rating 4.3/5

Annette G. Couples - 02/12/2019 Confirmed reviews ALL

Room was lovely. Outlook very nice. Breakfast was ok. Receptionist was very helpful.

We enjoyed our stay, the room and view was fabulous and the reception staff in particular were very welcoming.

Customer review rating 4.3/5

Gail Couples - 01/12/2019 Confirmed reviews ALL

Rooms were great, it was a very pleasant stay.

Customer review rating 4.3/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

Very helpful staff. Room comfortable, if on the small side. Carpet looking a bit tired. Had to unplug the TV at night as the clock and red light were so bright I couldn’t get to sleep. Pity it is not possible to have dinner in the hotel.

Overall good but room for improvement but will probably return next visit to Australia

Customer review rating 4.3/5

Mike B. Couples - 28/11/2019 Confirmed reviews ALL

One night stay. Pleased with the standard and quality of the hotel accommodation and the golf club restaurant / common areas. Particularly liked the shower. Difficult to report issues because not staffed after 6pm. Wifi virtually non existent in the room (104), bathroom sink slow to empty and maintenance of the fly screen to patio door an issue - net not securely attached to frame and frame edges dirty (probably not routinely cleaned). Information from reception staff about local restaurants inaccurate - important since the golf club restaurant is not open for evening meals most nights.

Mrs

Customer review rating 4.3/5

Carolyn R. W. Couples - 28/11/2019 Confirmed reviews ALL

We had lovely weather and it was all perfect

Peter was extremely friendly and most helpful a gem.

Customer review rating 4.3/5

John L. Couples - 26/11/2019 Confirmed reviews ALL

Accomodation was excellent but after a big day touring and tired it was disappointing we had to go out for dinner as there is no dining at hotel and nothing within walking distance and no in house menus. We just needed to relax at this stage

Fantastic

Customer review rating 4.3/5

Peter B. Friends - 24/11/2019 Confirmed reviews ALL

Excellent, the support of your staff, Jessica, Sam, Tania, Caz was fantastic. We have stayed with you before and it has always been excellent.

Pleasant without being anything out of the ordinary.

Customer review rating 4.3/5

Michael R. Couples - 22/11/2019 Confirmed reviews ALL

Nice clean room with great view. No dining facility on a Thursday night was strange, although apart from the Simplot conference, not many guests. Sam on reception was absolutely welcoming, pleasant and a real asset to your hotel.

Very comfortable & enjoyable stay.

Customer review rating 4.3/5

John Couples - 20/11/2019 Confirmed reviews ALL

Lovely hotel to stay, beautiful views over golf course towards the bay.

Customer review rating 4.3/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Really enjoyable. Grea location, comfy clean rooms, staff were so helpful & breakfast was amazing. We will be back.

Charged minibar stuff when we didn’t take anything

Customer review rating 4.3/5

Anonymous Friends - 19/11/2019 Confirmed reviews ALL

Stay was average - clean, comfortable etc But when we checked out we were asked if we took anything from the minibar, and i said we didn’t, minutes after we left we got charged for stuff we didn’t take. I called and the lady said we took stuff i never even found in our room. It’s only $30 but im not sure what their basis was for charging, if i dont get notified on my phone for charges done i wouldnt have looked at my bill and be charged inappropriately. I was told it will be reversed but unacceptable.

Dear Racquel C., Thank you for taking the time to tell us about your experience at the Mercure Portsea. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As soon as this error had occurred we applied a refund to your account. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Wood Hotel Operations Manager

Excellent

Customer review rating 4.3/5

John&denise A. Couples - 19/11/2019 Confirmed reviews ALL

Your staff all very very friendly and helpful thank you John& Denise A.

Friendly staff, clean rooms but felt not up to usual Mercure standard for facilities

Customer review rating 4.3/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

The hotel was in a quite location. Was not informed there was no restaurant open until after I had checked in. After travelling all day was looking forward to a quite drink and dinner without having to get back in car. No drink vouchers offered and bar closed at 6pm. Did not receive the usual complimentary water either.

We all agreed that the stay was great and the staff were very friendly and efficient.

Customer review rating 4.3/5

Robin R. Friends - 16/11/2019 Confirmed reviews ALL

Pity about the weather! But allowing for that we had a great time; I did not hear one word of complaint from any of our group.

Very enjoyable

Customer review rating 4.3/5

Rosemary B. Couples - 12/11/2019 Confirmed reviews ALL

Very clean with all the amenities required. Staff very friendly. Wedding reception was great with great food.

Perfect relaxation & the Portsea Golf Course a hidden gem

Customer review rating 4.3/5

Nick Couples - 08/11/2019 Confirmed reviews ALL

Lovely stay thanks. Perhaps when folk are making the booking give an early heads up that if arrving late there are no staff to welcome. We got in ok but where not prepared with the set procedure. I do not take calls when driving so did not pick up the message when on route. It would be great if you left the breakfast lounge open after 6pm when the staff leave as that is a key attraction - those magnificent views. Stayed 104. The outside door did not lock - my wife was a little concerned. Perhaps give the trees adjacent to the balcony an "haircut" as they obscure parts of what is a magnificent view. The feedback is to help as we had a wonderful stay - thanks you.

Relaxing, tranquil and enjoyable

Customer review rating 4.3/5

Nicole Couples - 07/11/2019 Confirmed reviews ALL

Very Nice

Very happy.

Customer review rating 4.3/5

Di P. Friends - 07/11/2019 Confirmed reviews ALL

Meg at reception was wonderful!! She went out of her way to help our check in when we arrived early. Meg is a wonderful asset to your hotel.

Relaxing, enjoyable and pleasurable.

Customer review rating 4.3/5

Anonymous Couples - 06/11/2019 Confirmed reviews ALL

From the time we rang to enquire about staying at the Portsea Golf Club staff made us felt like we were important. The booking in experience with Meg was great and all staff from reception to the dining room, cleaners and pro shop could not have been more helpful in catering to our needs.

Great stay at a great location

Customer review rating 4.3/5

Matt Friends - 06/11/2019 Confirmed reviews ALL

Very friendly staff and accommodating.Big Room and clean. Staff recommend a few things to do in town one of them was to go to the hot springs which was an amazing experience!

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