Mercure Portsea 4 stars

The stay was well communicated beforehand with phone calls and emails explaining what to do. The room is modern and the king size bed was comfy. Michelle, Tim, and the lady in the pro shop were all very helpful.

Staff were very friendly and helpful. A minor problem with Bar Fridge when we arrived but was soon fixed. Good views over Golf Course.

Disappointed, no breakfast or dinner in the restaurant. Web site showed that breakfast was available.

The hotel is lactated in such a great spot but severely let down by the quality of service and the availability of food etc. we were supposed to have. Bottle of wine in our room however it wasn’t there and when we went back to reception (just after 4pm) it was closed so no wine. No room service available. The lady on the front desk was full of attitude. When checking in we asked if it was a room with a view. She said it was pretty much the best room in the hotel. When we got to it the view was of a brush fence. Not over the golf course like most of the rooms. There was no way the hotel was full yet when we call to ask for a change of room we were told it was - I assume it was all too hard for the front desk to organise. Breakfast was supposed to be included with our stay but when we went up for breakfast at 9am we were told the kitchen doesn’t open until 11! We were given a pre packed box instead which included cereal, OJ and a yogurt. Such a disappointment to a trip that my wife and I were so looking forward to. Lucky for the amazing golf course

The lack of concierge, service and availability of food and beverages was appalling. Arrived at 7.30pm on Friday evening and not a sole around, but had been emailed a code for the safe. On arrival to the room the bar fridge was seriously lacking as were any snacks. The inclusive breakfast was a joke; an old pear, a long life milk, a small yoghurt and a small cereal pack. Paid an extra $80 for breakfast both mornings and hugely disappointed. Was more like a BYO Bed and Breakfast than a luxury accommodation.

Lovely room, clean, great view from upstairs. Very friendly and helpful staff.

Staff was professional and helpful, room was airy and had a great view.

Beautiful outlook from our room overlooking a magnificent golf course.

A nice view over the golf course, but no room service, cant get food after 3pm and bar closes at 6pm. Very small rooms. It was nice to recieve a bottle of bubble in the room.

Just needed a bed for the night but the staff were great!

Due to Cov19 there is lack of the normal things usually in the room advised reception was closing early on both days we were there and we felt a little isolated if something went wrong overnight as everything on the lower floor was locked up Nothing for guests to do for example nowhere to have a drink or sit after 6pm during the week They need to collaborate more with the Portsea golf club as they are missing out on a viable market

The room was cleaned well. Except for the awful smell of cigarette smoke in our room, which was worse as it was a very humid night, and if we didn't have the air con on, it would have been dreadful. I woke up to find my husband had slept with a pillow on his head!! because the air con was directed right at his face. I don't know how anyone ever gets rid of that type of odour but, if we had known we would not have stayed with you.

Easy to find, clean rooms and very fit for purpose for the short stay

We are trying to find a comfortable quiet place to stay which would replace whitehall in Sorrento which is no longer a guest house. Our stay with you fulfilled most of our criteria and if we were to be offered special deals in the future we will come again janet w.

Great location, nice and quiet, well appointed rooms. Could do with bar/restaurant facilities in the evening