Mercure Portsea

Room was great except for the spa. Filled it with the required amount of water turned it on and the whole bathroom was spayed with water because the jets weren’t adjustable and were facing up. Covered all our gear in the bathroom with water. Including make up and clothes.

Lovely well appointed room. Great views and friendly arrival staff

While below par may be good for the golf course, it’s not good for the hotel, some things to note: - hotel has no personnel after 6pm, if you have an issue you need to call a number. - The walls in our room were dirty and need to be wiped down. - The skirting boards were covered in dust - beyond bedding and bathroom cleaning doesn’t appear to be happening. - we had an infestation of ants in the room, moving along the top of the headboard above bed and round towards the bathroom. Still not removed after we contacted reception. Had to do it myself. - No Accor plus benefit on dining as food is served via club house and not hotel (food was ok for a snack but wouldn’t dine here). - sound insulation between rooms isn’t great. - view from bedroom over golf course is nice. I wouldn’t book again, there are nicer options in Portsea and Sorrento towns at a similar price point.

Very clean and modern hotel with very friendly and knowledgeable staff.

All excellent apart from the fire alarm at 03.00hrs and having to spend 45 minutes in the lobby. Lost a good nights sleep through this. No mention of any compensation for this or an initial apology till I mentioned it at checkout.