Mercure Portsea 4 stars

Accomodation was excellent but after a big day touring and tired it was disappointing we had to go out for dinner as there is no dining at hotel and nothing within walking distance and no in house menus. We just needed to relax at this stage

Excellent, the support of your staff, Jessica, Sam, Tania, Caz was fantastic. We have stayed with you before and it has always been excellent.

Nice clean room with great view. No dining facility on a Thursday night was strange, although apart from the Simplot conference, not many guests. Sam on reception was absolutely welcoming, pleasant and a real asset to your hotel.

Lovely hotel to stay, beautiful views over golf course towards the bay.

Really enjoyable. Grea location, comfy clean rooms, staff were so helpful & breakfast was amazing. We will be back.

Stay was average - clean, comfortable etc But when we checked out we were asked if we took anything from the minibar, and i said we didn’t, minutes after we left we got charged for stuff we didn’t take. I called and the lady said we took stuff i never even found in our room. It’s only $30 but im not sure what their basis was for charging, if i dont get notified on my phone for charges done i wouldnt have looked at my bill and be charged inappropriately. I was told it will be reversed but unacceptable.

Your staff all very very friendly and helpful thank you John& Denise A.

The hotel was in a quite location. Was not informed there was no restaurant open until after I had checked in. After travelling all day was looking forward to a quite drink and dinner without having to get back in car. No drink vouchers offered and bar closed at 6pm. Did not receive the usual complimentary water either.

Pity about the weather! But allowing for that we had a great time; I did not hear one word of complaint from any of our group.

Very clean with all the amenities required. Staff very friendly. Wedding reception was great with great food.

Lovely stay thanks. Perhaps when folk are making the booking give an early heads up that if arrving late there are no staff to welcome. We got in ok but where not prepared with the set procedure. I do not take calls when driving so did not pick up the message when on route. It would be great if you left the breakfast lounge open after 6pm when the staff leave as that is a key attraction - those magnificent views. Stayed 104. The outside door did not lock - my wife was a little concerned. Perhaps give the trees adjacent to the balcony an "haircut" as they obscure parts of what is a magnificent view. The feedback is to help as we had a wonderful stay - thanks you.

Very Nice

Meg at reception was wonderful!! She went out of her way to help our check in when we arrived early. Meg is a wonderful asset to your hotel.

From the time we rang to enquire about staying at the Portsea Golf Club staff made us felt like we were important. The booking in experience with Meg was great and all staff from reception to the dining room, cleaners and pro shop could not have been more helpful in catering to our needs.

Very friendly staff and accommodating.Big Room and clean. Staff recommend a few things to do in town one of them was to go to the hot springs which was an amazing experience!