Mercure Portsea 4 stars

Great customer service both at check in and checkout. Very peaceful and pretty surroundings.

Loved the friendly Staff & accommodation. The course was beautiful. Lots of fun.

The stay was very pleasent, staff were mainly helpful and the rooms were clean including towels and accessories.

We had a conference for 2 days and 1 night accommodation. We were very pleased with the service and the food. Also especially a big thank you to Kate for dropping the team off at dinner in the mini bus due to Uber taking too long. We are looking forward to staying with you again.

Clean modern rooms, great location and friendly efficient Staff. The staff are also very accommodating when it comes to children, so it makes the stay that much more enjoyable when you're a parent. The hotel is located in a wonderfully quiet and convenient location, with beautiful views from the bar and only a short drive to national parks, local shops and restaurants.

We loved the view from our balcony, plenty of beautiful birds, rosellas, kookaburras and magpies. Staff were very helpful and friendly.

When we arrived we were not welcomed by a friendly person. They were stroppy at me for asking about the availability of food. Then on returning on the second afternoon just before 5.00pm, from a day out, we could not access the building or our room. As reception was closed we were stuck outside the building. Luckily the golf pro was till working and called someone from the hotel (who had left for the day) to activate a room key, otherwise we would have been sleeping in our car. Not impressed, really poor service. The room was clean and quiet and had a nice view over the golf course.

Nicely appointed room with views of the Golf Course and beyond. The room was exceptionally clean and the Hotel location in Portsea is amazing with many beautiful beaches to visit close by.

Easy check in, clean rooms with comfy beds and great outlook. Staff upon check out were super friendly. I would stay again!

he gave us a room with a view on the 2nd night also gave us a lift to the wedding we where going to when there were no taxis

We booked a three night stay at the end of January '21 for a getaway for our Anniversary on 25th March and opted for the Breakfast option, we were not told that it would be a "Boxed Breakfast" and that the Restaurant was closed, we were also not advised that the Restaurant was not open of an evening which meant that we had to drive to either Portsea or Sorrento for our dinner each night, and that the Bar closed at 5:00 PM and that there was no Mini Bar in the room even though our Booking confirmation stated that there would be, all in all very disappointed, I realise that Covid had some bearing on the matter but we had no problems with our Dinner each night at the Portsea Hotel, the Sorrento Hotel and Bistro Elba in Sorrento.

Staff was friendly, but I felt that the portsea mercure over advertised and under delivered. the deal I purchased said 'breakfast included'. From a four star resort I would expect a buffet breakfast. We got a pre-packaged box with cereal and a muffin. Oh, and a small tub of yoghurt. There was nowhere to disclose food intolerances , so the food was not suitable to us. TV did not work Room very spartan Wall tiles in shower the grout had mould! Onsite restaurant only open for lunch Could not book through Accor hotel directly, inconvenient as booking sites were not responding Overall rating: 2.5 stars

Over all well presented. Disappointed because breakfast and dinner was not available as the web site described. Too far from Portsea for a leisurely walk. Nice drive to pt. Nepean national park and local beaches Room size was adequate

Room was standard although nice views from balcony. Staff polite and helpful. As an Accor Plus Silver member did not receive any welcome drink or gift so be mindful if this is important to you. There was also no onsite dining for breakfast. Good for a golfing weekend.

3 night stay. Room accommodation very good and comfortable. Great location, easy access to town and lots of walking attractions. Fabulous golf course, in great condition despite the drought and fires. Buffet breakfast disappointing, meals not hot, but usual range. Restaurant closed after 6 due to holidays which was also disappointing, not being advised until the day before we arrived. Staff throughout very good, accommodating and helpful with local advice. Management also very friendly and informative.