Mercure Portsea 4 stars

Millie was super helpful with event needs, staff were nowhere to be seen except when emptying bins right next to our room at different times of day and night, can also here people on break near the skip bins having a chat behind our courtyard, also courtyards to ours and adjoining rooms seemingly unkept. Rooms very quiet and mostly clean.

After being let down by the Portsea Hotel, we chose the Mercure to stay the night. We were so glad. The room as so much better and the whole facility had a peaceful modern feel as we overlooked the beautiful greens of the golf course. It was a much better choice.

We came for a wedding. All was very good. The few negatives were that the air conditioner in our room would not come on ? Our breakfast order was lost and so had to be reordered.

We stayed three nights, the room was clean and comfortable and the staff were lovely.

enjoyed stay close to function and relatives

Friendly staff,easy fast check in and out.

Sam & Maddie on front desk created a great first impression with their warm, friendly & extremely helpful manner. It's a quiet & peaceful hotel with lovely views of the golf course, attractive rooms with all amenities, comfortable beds, tasty breakfasts & excellent cleaners. Location is terrific - away from the hustle & bustle but close enough to quickly access restaurants, shops, beaches & the beautiful Point Nepean NP. Obviously it is a great place to stay for any golfer! We had a great time - thank you.

I advised that I would not check in until late a leave early. I asked to have two sets of cutlery and plates and bowls which were not provided.

I rang reception to make a booking. What we wanted was not available but Sam the lovely receptionist made a different arrangement at an affordable price. Our stay was lovely. Nothing was a problem. The rooms were lovely. The breakfast with the outlook was divine. Friendly staff. Will definitely come back

Hi, i booked an king bed but i got two single bed combined which can consider king. Really uncomfortable. Moreover, no remote for AC adjustment, cleaner did not change bed sheet in all days, hair dryer used but it almost died. Thanks

The resort needs an upgrade . My bed was uncomfortable . You could feel the crack in the middle . The breakfast no discount for accor members . Needs more restaurants too . A bit far from the beach too .

Great location and good service. Staff were friendly and Sam made us feel welcome. The place obviously is more suited for golfers but we were just there for a couple of relaxed nights and felt that food availability was an issue, especially in the night.

Easy to book and very pleasant reception staff. Didn’t spend much time at the hotel to experience the food but I’m sure service would have been warm and welcoming.

your staff are lovely, especially Peter on the front desk. the rooms are very nice with lovely views and the breakfast was great value for money

The staff are very friendly and accommodating Room and hotel clean Portsea Golf Club Room 122: communal outdoor area. 2nd day: I discovered sliding door leading to communal area unlocked. 3rd day: man stood outside my room. 4th day: man stood outside my room again. As a single woman, I felt unsafe and my sleep was effected. I mentioned this to staff twice. I suggested that a single woman not be given this room in the future and why. I should have been moved when I first suggested feeling unsafe.