Mercure Portsea 4 stars

We were very excited prior to check-in but when we walked into our room we were pretty disappointed. The glass sliding door/window leading out to the balcony were dirty. There were cobwebs on the lamps. Considering it’s advertised as a Mercure Hotel and we stayed in a Privileged room it was not at a high enough standard. We were expecting luxury and it was very standard. Would not stay there again.

Great location and helpful staff

Front desk staff (particularly Peter)friendly and most helpful in providing extra service.

Simple but elegant accommodation. Located away from the main streets and actions, but still very conveniently located

Rooms are usual Mercure high standard no issue there. Basically though this is a members only golf club with some rooms underneath it which Mercure run. You get the general vibe that the golf club staff/ management (maybe owner not Sure?!?) doesn’t really want the hotel or guests there at all though. They especially don’t want you in their bar/ restaurant. Whilst not impolite- service was gruff/ grumpy and we didn’t feel welcome. Seems like same/ similar group of members hang out there most days and we felt a bit like we were forced to join a party that we weren’t welcome at. Platinum membership was not really Acknowledged at all. Breakfast was not great and expensive (normally included as platinum) It’s a pity as great building with great potential for conferences etc in a lovely affluent town. No reception service after 6pm either which caused a major drama when we locked ourselves out of one of our rooms.

Just spent a night, nice room and helpful reception staff

Great customer service both at check in and checkout. Very peaceful and pretty surroundings.

Loved the friendly Staff & accommodation. The course was beautiful. Lots of fun.

The stay was very pleasent, staff were mainly helpful and the rooms were clean including towels and accessories.

We had a conference for 2 days and 1 night accommodation. We were very pleased with the service and the food. Also especially a big thank you to Kate for dropping the team off at dinner in the mini bus due to Uber taking too long. We are looking forward to staying with you again.

We booked a three night stay at the end of January '21 for a getaway for our Anniversary on 25th March and opted for the Breakfast option, we were not told that it would be a "Boxed Breakfast" and that the Restaurant was closed, we were also not advised that the Restaurant was not open of an evening which meant that we had to drive to either Portsea or Sorrento for our dinner each night, and that the Bar closed at 5:00 PM and that there was no Mini Bar in the room even though our Booking confirmation stated that there would be, all in all very disappointed, I realise that Covid had some bearing on the matter but we had no problems with our Dinner each night at the Portsea Hotel, the Sorrento Hotel and Bistro Elba in Sorrento.

Over all well presented. Disappointed because breakfast and dinner was not available as the web site described. Too far from Portsea for a leisurely walk. Nice drive to pt. Nepean national park and local beaches Room size was adequate

Room was standard although nice views from balcony. Staff polite and helpful. As an Accor Plus Silver member did not receive any welcome drink or gift so be mindful if this is important to you. There was also no onsite dining for breakfast. Good for a golfing weekend.

3 night stay. Room accommodation very good and comfortable. Great location, easy access to town and lots of walking attractions. Fabulous golf course, in great condition despite the drought and fires. Buffet breakfast disappointing, meals not hot, but usual range. Restaurant closed after 6 due to holidays which was also disappointing, not being advised until the day before we arrived. Staff throughout very good, accommodating and helpful with local advice. Management also very friendly and informative.

As per my title, my stay was unnoticeable Hotel reception and kitchen is working until 6pm, which we didn't know and after a whole day drive down from Sydney I was dreaming to have a hot food delivered to my room, however on arrival at 6.40pm I did realise that no staff there, kitchen is also not working,After I check my email I saw email from reception, sent at 5.11 pm saying that they finishing their duty soon and notifying about kitchen working hours. I don't know why they didn't send this email with working hours in advance to me. I was very surprised as I thought it's 24 hours service hotel. I can't comment about golf facilities as we decide to leave next day.