ibis budget Dandenong 3 stars

Customer review rating (ALL Rating) 3.5/5 136 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 5 mins Drive to Dandenong CBD

  • 30 Mins to Dandenong Mountains

  • 10 mins to the Basketball Stadium

  • 1hr to Phillip Island Penguin show

  • 15 mins to 1000 steps and Parks

Our accommodation(s)

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Hotel location

ibis budget Dandenong

185-193 Princes Hwy, Cnr Edgewood Road
3175 DANDENONG
Australia

GPS:-37.973539, 145.200818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  136 reviews

TripAdvisor Rating  3.0/5  143 reviews

Friendly, good location

Customer review rating 4.5/5

Dalena Couples - Confirmed reviews ALL

We had to stay in Dandenong for our car to be serviced. As a budget Ibis, it was just as we expected, no bells and whistles, but comfy, clean and friendly welcome

Dear Dalena, We very much appreciate your comments regarding your stay at the ibis budget Dandenong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget

Poor Customer Service

Customer review rating 0.5/5

Tony D. Business - Confirmed reviews ALL

I'm very disappointed with my most recent stay at Ibis Dandenong, a place I stay regularly when in Melbourne for business. I was rung on the day I was checking in when driving from Sydney, and asked when I would be arriving, when I told caller that I would be there between 7:30 & 8:30 they informed me that it was too late and would sell my room, I asked why it was to late as my booking confirmation and the hotel information says that reception is open till 10pm, the caller said their hotel policy was final check in had to be completed by 7:45 otherwise the would sell my room to someone else!! So I therefore had to drive 5hrs straight so as to arrive by 7:45 and get my room, which when I got into the room there were no towels to have a shower!!!

Dear Anthony, Thank you for taking the time to tell us about your experience at the ibis budget Dandenong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Dandenong

Nice stay

Customer review rating 5.0/5

Rs Couples - Confirmed reviews ALL

Great place to stay

Dear Rupinder, We very much appreciate your comments regarding your stay at the ibis budget Dandenong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Dandenong

AVOID

TripAdvisor rating 1.0/5

Jonathan B TripAdvisor review

Very poor accommodation overall. They don't seem to care about customer care. I asked the receptionist three times for an iron over the space of 4 hours and he couldn't give me an answer as to why he couldn't provide one even though it mentions that they provide ironing facilities. I also asked could I leave my suitcases in the storage area room for a few hours while I went to my office and the receptionist told me I would have to book for another night. Maybe train your staff into dealing with customer could be a good start. Avoid at all possible

Thank you for taking the time to tell us about your experience at the ibis budget Dandenong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem and prevent future occurrence. Please contact the reception in case you need any assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Kind Regards, Ibis Budget Dandenong

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The premises is very run down, the air conditioners are old, noisy, and work intermittently. The bedding was marked and dirty, There are no electrical outlets near the bed to use medical devices. The staff on site were quick and efficient, but indifferent. The room layout and feel (which is typical of all Ibis hotels) is identical to a prison cell or mental health ward. Only those facilities have chosen stainless steel as their material of choice for such fittings, where as Ibis chooses plastic. It’s like the rooms are made to be hosed out after each use. It’s not pleasant to stay there. It doesn’t feel safe. In hindsight I would have gladly paid an extra $10 per night more and stayed at the serviced apartments down the street.

Dear Mark G., Thank you for taking the time to tell us about your experience at the ibis budget Dandenong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Dandenong

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Other web-users rate our hotel

  • 107 reviews 9/10 Location
  • 421 reviews 4.2/10 Room
  • 235 reviews 6.8/10 Service
  • 14 reviews 4.5/10 WiFi
  • 250 reviews 3.8/10 Comfort
  • 245 reviews 3.2/10 Cleanliness
  • 122 reviews 1.4/10 Amenities
  • 37 reviews 2.1/10 Breakfast

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