Hotel Chadstone Melbourne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 4,280 reviews

Best price
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Hotel Chadstone Melbourne - MGallery Collection - Image 1
Hotel Chadstone Melbourne - MGallery Collection - Image 2
Hotel Chadstone Melbourne - MGallery Collection - Image 3
Hotel Chadstone Melbourne - MGallery Collection - Image 4
1341 Dandenong Road, 3148 CHADSTONE, Australia

Description

Hotel extras

  • Complimentary shuttle service to Melbourne CBD from Chadstone shopping centre

  • Extensive wellness facilities at Holism Retreat day spa

  • Connected to Chadstone Shopping Centre via covered walkway

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 Queen Size Beds

Photo out of - Classic Room with 2 Queen Size Beds

With two luxurious queen-size beds and 32 square metres of space, Classic Twin Rooms are perfect for family staycations, girls' weekends and mother-daughter retreats.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Classic Accessible Room with king bed, floor-to-ceiling views and ambient lighting. Features a fully accessible bathroom with grab rails, foldable bench and wheelchair access, plus a second bathroom and automated self-opening door.

Max. number of persons
2
Area
From 29 m² / 312 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Toilet with side and rear grab bars
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge
See availabilities

A king-size Sofitel MyBed dressed in the finest linens makes staying in your room a desirable option. Order in room service and stay in with the backdrop of Melbourne's skyline. An ensuite bathroom designed for two.

  • Views:

    Bay view or City View

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Sumptuous headboards, sleekly modern furniture and deep-pile carpets make our Superior Twin Rooms the perfect base in Chadstone. With two queen-size beds, these rooms are ideal for family or friends.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Indulge your senses in deluxe open designed rooms. Measuring 28m2 with views of Melbournes surburban skyline rooms feature wifi, day bed and open bathroom design.

  • Views:

    Bay view or City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Slippers
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Suite, 1 bedroom with 1 King Size Bed

Photo out of - Deluxe Suite, 1 bedroom with 1 King Size Bed

Gently curved walls lead from the bedroom into the stone-floored bathroom, where double vanities and a soaking tub await with indulgent Balmain amenities. There are two vast Chromecast-enabled Smart TVs one visible from the comfort of your bedroom.

  • Views:

    Bay view or City View or Panorama view

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Penthouse

Penthouse des créateurs

Photo out of - Penthouse des créateurs

Discover the refined elegance of the Penthouse des créateurs. Designed for entertaining, the expansive living & dining opens onto a private balcony with views of Melbourne. The private bedroom features 1 King bed, oversized ensuite and dressing room.

  • Views:

    Bay view or City View or Panorama view

Max. number of persons
2
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hotel Chadstone Melbourne - MGallery Collection

1341 Dandenong Road
3148 CHADSTONE
Australia

GPS:-37.888445, 145.082125

Telephone
Fax +61 3 9108 3334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 250 rooms
  • 6 rooms for people with reduced mobility
  • 41 connecting rooms
  • 250 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte
  • Room service
  • Buffet Additional charge

Business

13 Meeting rooms

Well-being

Indoor Rooftop Pool

  • Covered
  • On site

Gym

  • On site
  • Massage
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2.1 m / 6.88 ft

  • Parking pricing: 45 AUD 45 AUD Per day
  • Parking for a month
  • Parking for a week

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Valet parking $75 (Mon & Sun) | 26th Nov 26 till 1st Jan 27 $95

Additional charge

Parking information

  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 75 AUD 75 AUD Per day

Services & equipment

  • Valet parking

PASTORE

Photo out of - PASTORE

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Cooking style
Italian
Capacity
100
1341 Dandenong Road, 3148 Chadstone, Australia
Telephone +61 3 9108 3333

Other informations

Services

  • Reservation recommended

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Altus offers an elegant, polished and welcoming experience. Inspired by the great wine and Champagne bars of the world and undeniably chic in its interiors. Open daily, Altus is equally suited for a drink or a memorable High Tea served on the weekend.

Located on Level 12 with floor-to-ceiling windows, the luxurious curved designed pool will make your swim a revitalised experience. With chic lounge chairs, the rooftop is an ideal spot for relaxing and socialising.

Located on the mezzanine level, our fitness centre features a versatile workout space equipped with premium free weights and state-of-the-art cardio equipment.

Holism Retreat Day Spa provides wellness treatments that encompass the whole self physical, mental and spiritual. Located on the Mezzanine, immerse yourself in an experience of wellness.

Hotel Chadstone is a stunning venue for wedding celebrations, providing an intimate experience for the bridal party and an impressive setting for guests. Let our catering team customise a menu for your special day, based on your tastes and preferences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,280 reviews

Customer review rating 3.5/5

Jeremy T. Y. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Ross M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Summer P. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Les F. Families - Confirmed reviews ALL

Dear Mr. F., Thank you for your kind words regarding your stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 5.0/5

James G. Families - Confirmed reviews ALL

Dear Mr. G., Thank you for your kind words regarding your recent stay with us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 4.0/5

Ross M. Families - Confirmed reviews ALL

Relaxed friendly staff

Customer review rating 5.0/5

Summer P. Families - Confirmed reviews ALL

Staff were lovely from the moment of arrival

Customer review rating 5.0/5

Les F. Families - Confirmed reviews ALL

Clean smart professional stay

Dear Mr. F., Thank you for your kind words regarding your stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 5.0/5

James G. Families - Confirmed reviews ALL

The team this visit were incredible. Listened to everything we asked for, amended the mistake with our pre booked food on arrival. Very accommodating with our daughter. The buffet breakfast is always great and we enjoy it every time we visit. Being part of Chadstone Shopping centre also has its obvious huge perks.

Dear Mr. G., Thank you for your kind words regarding your recent stay with us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 5.0/5

Michael P. Business - Confirmed reviews ALL

An excellent stay. I would definitely stay again in this hotel. The room was excellent and the staff were super nice and welcoming. A really well run hotel in a great location, so convenient

Dear Mr. P., Thank you for your kind words regarding your recent stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Hotel Chadstone. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 3.0/5

Wen W. Families - Confirmed reviews ALL

We stayed here to celebrate our 11th wedding anniversary, hoping for a memorable experience. Unfortunately, this was far from what we had expected. As an Accor Plus Explorer member and ALL Accor Gold member, I expected a more personalised experience and recognition of my membership. The Gold Member priority check-in lane was unattended, and my advance email regarding our stay had not been properly communicated to the front desk. I understand that a room upgrade was not possible due to the hotel being fully booked. However, we were offered a room with a supposedly better view as an alternative. Unfortunately, the room overlooked the highway and was extremely noisy, particularly due to passing motorcycles. The room itself was also underwhelming, with limited space for luggage, worn furniture, signs of rust in the bathroom and no coffee machine. The welcome amenity felt rather minimal for a special occasion. The pool area also needed better attention during busy periods. Cleanliness was not adequately maintained, and fresh towels were not replenished promptly. The late check-out arrangement was another frustrating experience. At check-in, I was initially granted a 1 pm check-out, with the staff member explaining that this was the latest she could offer and advising me to speak to reception again on the day of departure if I wanted a further extension. When I followed up, I received a different explanation that the hotel normally only offered check-out until 12 pm, although they could extend it to 1 pm. The inconsistent information was confusing and frustrating. Although the hotel eventually extended our check-out until 5 pm, which I genuinely appreciate, nobody informed us that our key cards needed to be reactivated. As a result, when we returned from the pool, we were unable to access our room. This was particularly embarrassing and completely avoidable. It is not the level of attention to detail I would expect from a five-star hotel. What was equally disappointing was the lack of timely communication from the management team. I raised my concerns on the first day of our stay, but did not receive a response until the day of check-out. By then, I had honestly lost interest in pursuing the matter further. Timely communication and genuine follow-up would have made a difference. I also appreciate the complimentary breakfast offered as an apology for the disappointing experience. Both the breakfast and late check-out were appreciated gestures, but they could not make up for the overall experience. Ultimately, I expected a much higher standard of service, attention to detail and guest care from a luxury five-star hotel. There is clearly room for improvement in staff training, internal communication and overall management. Having experienced the hotel once, I unfortunately don’t feel inclined to return or actively recommend it. It was worth trying once, but that is probably enough.

Customer review rating 1.5/5

Renee R. Families - Confirmed reviews ALL

stayed for 1 night for a peaceful switch off break with my daughter! It was the opposite pool area was overcrowded with kids, no room to swim. Messy wet towels everywhere and dirty dishes. It was a shame we couldnt use it

Customer review rating 4.5/5

Robert D. Families - Confirmed reviews ALL

The contents of our suitcases were drenched in rain as we left Brisbane airport. Help from Paige ensured that good clothes we needed for a family event were dry cleaned and returned in time.

Customer review rating 2.5/5

Huy N. Couples - Confirmed reviews ALL

Nice hotel, good amenities though service/communication did really surprise me! When making the booking online via Dayuse, i did put in a request to extend check-out time. When I was checking in, I did tell the staff to extend it to 6:00pm which the staff advised it would cost $50 for 6:00pm check out. I confirmed I was happy to pay and the staff confirmed. Around 4:30pm, someone actually opened the door and walked in, but did walk out straight away when realising I was lying on the bed. Then around 5:15pm, I received another phone call from reception advising me that I overstayed my booking. The staff/manager did apologize and waive the $50 and did not charge an in-room bottle of water which did calm me down a bit. However, my experience there did get ruined by it. Hopefully this will be reflected upon and improved.

Customer review rating 5.0/5

Kayla V. Business - Confirmed reviews ALL

Always a lovely place to stay, comfy bed, clean rooms and nice and quiet.

Customer review rating 4.0/5

Miguel G. Families - Confirmed reviews ALL

always been good to stay here. pool is nice for the kids. super convenient to amenities.

Customer review rating 3.5/5

Venkatesh B. Couples - Confirmed reviews ALL

We had a pleasent stay and was very convenient for parking car in the shopping mall car park.

Customer review rating 4.5/5

Iain W. Business - Confirmed reviews ALL

Great stay at the hotel and I was upgraded to a superior room which was very nice at the end of the hotel with great views towards the Dandenongs.

Customer review rating 2.5/5

Bianca C. Families - Confirmed reviews ALL

I recently booked 5 rooms on Saturday 31st October. We arrived to attend a wedding at the hotel, it was raining quite heavily and we attempted to use Valet. Valet staff watched my Father arrive, and made no effort to assist. My Father got out of the car and walked over to get an umbrella from the staff, that could clearly see him struggling in the rain. My Father had to request a towel to dry up prior to the wedding. No remorse or service to ensure we got into the venue in a comfortable manner. Breakfast was very disappointing, the staff were also rude and very reluctant to make our eggs. Overall Chadstone Hotel food was disappointing. And I did feel sorry for the grooms, knowing they spent so much money to have the function at Chadstone and the food being that disappointing. My Father tried to discuss his disappointment in the morning at check-out and again, no remorse or effort to justify the downfalls in the stay. She told him "We will make it better next time", to which my Father responded "What makes you think there will be a next time?". The comment was dismissed. Considering I am Vicinity Staff, I very much talk up Chadstone Hotel and the centre. I was embarrassed about the whole experience. I wanted to express my honest opinion as I want the Hotel to succeed and upkeep a good reputation.

Customer review rating 5.0/5

Ghian V. Families - Confirmed reviews ALL

We stayed for 2 nights - fantastic location, breakfast was good, the rooms were comfortable and clean, but what took our stay to the next level were the staff who truly made us very comfortable. From the turn down service, the breakfast staff and the front desk staff who helped us with the checkout (I'm sorry I should have remembered their names). It was truly your people that made our stay so memorable. Thank you so much 🥰

Dear V., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our fantastic location, comfortable accommodations, and breakfast offerings. It is especially gratifying to know that our team made a positive impact on your experience. We take great pride in our staff's commitment to providing exceptional service, and your kind words will certainly be shared with them. We appreciate you taking the time to share your thoughts and hope to welcome you back for another memorable stay in the future. Best regards, Hotel Chadstone Melbourne - MGallery Collection

Customer review rating 4.5/5

Jaci T. Couples - Confirmed reviews ALL

great reception staff

Customer review rating 2.0/5

Jack F. Couples - Confirmed reviews ALL

Was not a great experience, we asked for toothbrush multiple times. T

Customer review rating 5.0/5

Ajmath J. Families - Confirmed reviews ALL

Please include halal food options

Dear J., Thank you for your positive feedback regarding the comfort of your stay. We appreciate your suggestion for halal food options and will take it into consideration as we continuously strive to enhance our offerings. Best regards, Hotel Chadstone Melbourne - MGallery Collection.

Customer review rating 3.5/5

Deb M. Couples - Confirmed reviews ALL

I loved the location, plenty of places to choose from to eat and easy to get to chadstone shops… but the bathroom in our room had a weird funky smell. Like the sewer drain pipes needed flushing. Just really off. Probably they need to look into that.

Other web-users rate our hotel

  • 1,165 reviews 9/10 Location
  • 1,972 reviews 8.1/10 Room
  • 2,118 reviews 8/10 Service
  • 10 reviews 5.6/10 WiFi
  • 634 reviews 6.9/10 Cleanliness
  • 596 reviews 6.4/10 Food
  • 575 reviews 9.4/10 Vibe
  • 539 reviews 7.4/10 Breakfast

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