Hotel Chadstone Melbourne MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 23 reviews
Hotel Chadstone Melbourne MGallery by Sofitel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne MGallery by Sofitel

1341 Dandenong Road
3148
chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Contact email

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :   Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodations

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

  • Max. number of persons: 4
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 33
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

  • Max. number of persons: 4
  • Area: From 36
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Superior Room with 1 Kingsize bed city side

  • Max. number of persons: 2
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queensize beds City side

  • Max. number of persons: 4
  • Area: From 36
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Suite, 1 bedroom with 1 King Size Bed and sofa

  • Max. number of persons: 2
  • Area: From 60
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Penthouse des stylistes

  • Max. number of persons: 2
  • Area: From 90
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Penthouse des créateurs

  • Max. number of persons: 2
  • Area: From 90
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

ALTUS BAR

Photo non contractuelle / Strictly non binding

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS LOUNGE

Photo non contractuelle / Strictly non binding

With elegance and sophistication Altus Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.5/5

23 reviews

Extremly disappointed

TripAdvisor rating 4.5/5

Freedom794263 Couples - 01/12/2019 TripAdvisor review

Hotel has great potential if staff change there ways, very rude and they go through the motions like they don't want to be there, also pool room was very dirty when we went up there with drink glasses and food left on the tables, check in was very disappointing no conversation made when I walked to the desk workers were talking to eachother, finally charged for items from the mini bar that we did not use during our stay have read afew other reviews and it isn't the first time it's happened.

High quality new hotel

TripAdvisor rating 4.5/5

Mickrh Business - 01/12/2019 TripAdvisor review

Booked here because of the location between the city and south east suburbs. First impression is very good. A sense of luxury on arrival. Friendly staff and easy check-in. Room was very nice. Clean, bright and spacious. Good tech in the room and a nice bathroom. But, I was here for work. It's terrific that Chadstone shopping centre is metres away under a dedicated walkway, but the ladies bags and makeup for sale in the room confirms my feeling that this hotel is designed for fashion shopper more than business travellers.

Stylish New Hotel

TripAdvisor rating 4.5/5

Ashton_ms Couples - 29/11/2019 TripAdvisor review

Really nice looking hotel, especially liked the furniture choices. The pool was really nice but the gym lacked any weights. We enjoyed altus, the roof-top bar but the quality of Scott Pickett's restaurants is on the decline with Pastore serving very ordinary food. Hotel Staff are newly trained but are friendly. Kevin, the receptionist made sure to always have a smile and was patient and diligent in dealing with our requests.

Celebrating my husband 45th birthday

TripAdvisor rating 4.5/5

Venture638467 Family - 26/11/2019 TripAdvisor review

We enjoyed our stayed, the place was cleaned, staff are helpful. Breakfast is not much choices but for a price that we paid it was okey. Very convenient for shopping. Surrounded with good restaurants and affordable but yummy

A mixed bag at Hotel Chadstone

TripAdvisor rating 4.5/5

Patrick F Couples - 24/11/2019 TripAdvisor review

My wife and i had a very mixed experience at Hotel Chadstone. The suite was huge and everything looked luxurious, but little things let it down. A lack of sensible places to hang a towel in the shower; one tea bag of each type of tea. My wife likes a cup of tea in the evening and first thing in the morning as well - too bad the tea bag is gone. We went to one of the restaurants for lunch and waited so long for the menu to be provided we walked out and ate in the shopping centre. Similarly in the restaurant for breakfast we needed to ask for our coffee three times before it arrived. To top it off I received an invoice for an item in the mini bar after our 'express checkout'. I checked out at the desk, and did not use the mini bar. On the plus side, a couple of staff demonstrated exceptional customer service when they learned of some of the little mishaps. I have stayed in Accor properties in many parts of Asia and Australia. This was the least satisfying overall experience I have had. Hopefully it is the teething problems of a new property and improves.

Hit & Miss

TripAdvisor rating 4.5/5

mpreston126 Couples - 20/11/2019 TripAdvisor review

Lovely looking hotel, staff were very welcoming, check in went smoothly. We got up to our room and it really was beautiful! we chose to stay in the deluxe with open bathroom. We then found a stain on the carpet/floor beside the bed. It looked like either blood, red wine or tomato sauce so I tried to call reception to notify them but our phone didn't work. We were heading out to shop so we told a gentleman on our way out. When we returned the stain and phone had not been attended to. We then went to High Tea upstairs the restaurant is so so small, it took 1/2 hour for any food or drinks to arrive and our scones were bought out before our food stand which I thought was odd. The food was tasteless and the petite sandwich was so dried out it was hard! Scones were very nice. When it came time for a pot of tea they had ran out of English Breakfast!!! So for $79 pp very poor. We were meeting a family member in the bar later that day so we had drinks and some nibbles there and again the food was poor especially for a "5 star" hotel. The staff were great, very helpful and interacted. We saw off the family member and checked with reception about our phone again. Dean was the night manager and he came straight up to our room and sorted out the phone issue straight away and apologized about the carpet and wanted to hear about our feed back from our day at the hotel and our experiences. He did take $20 off our over all bill for the inconvenience. The valet parking is $45 but you can park nearby. Would I stay here again? No! I would stay in the city, drive to Chadstone, shop and return to the city where there are so many nicer & cheaper 5 star hotels & much better restaurants & bars. It may have been teething issues but wouldn't you want to get it right on opening.

Brand New Hotel

TripAdvisor rating 4.5/5

dermid2018 Business - 19/11/2019 TripAdvisor review

Hotel Chadstone is part of the MGallery range by Sofitel and as such it is a high quality hotel. Located next door to Chadstone shopping mall the location is very convenient for the south east suburbs of Melbourne, as well as Chastone shopping centre. To be expected with a brand new hotel. (I stayed during their 2nd week open) everything is sparkly and new...and as such people and processes and the likes are still settling in. The cold shower one morning was not so nice, but those are the risks with a brand new hotel, and it was fixed quickly. I am sure this hotel will find its feet in no time, and I am sure I will return. No hesitations in recommending

Dear dermid2018, Thank you for sharing your comments on TripAdvisor following your recent stay. I am pleased to hear that you would have no hesitation in recommending the hotel and ill be returning soon. I am confident your next stay will result in a five-star review and I do apologise that there were issues during this stay which were less than perfect. The team and I look forward to welcoming you back soon for a faultless stay. Kind regards, Neil Scanlan

Shopping Innovation

TripAdvisor rating 4.5/5

Geoffrey L Family - 18/11/2019 TripAdvisor review

Loved the design and planning that went into this establishment From the travelator to the front door, a top floor that is thoughtfully planned for comfort and relaxation and rooms that are spacious with excellent ensuite facilities. Enjoyed our dining experience however Accor members should be made aware when booking that bistro does not offer full member discount. Be careful not to appear stingy with wine pouring. Breakfast was terrific and all staff attentive and welcoming.

Dear Geoffrey L, Thank you for your review on your recent stay experience with us. I appreciate your feedback on us providing more communication on the AccorPlus member dining discount eligibility prior to arrival. We will work on improving in this area. I agree with your comments on a wine pour never appearing 'stingy'. We do have large wine glasses in both of our dining establishments which can give the illusion of a smaller pour but our team should always be pouring to the correct line on the glass - I will ensure this is checked by our Director of F&B for accuracy across the team. I do hope we can welcome you back in future. Kind regards, Neil Scanlan

The gem of south east

TripAdvisor rating 4.5/5

fmbastasa Couples - 18/11/2019 TripAdvisor review

Attentive and smiling staff, anticipates customer’s needs Stayed in a deluxe room overlooking the highway and city lights; the room is designed for luxury Waiting lounge is at the top floor where the bar is, so yes to the drinks! Adjoining to this hotel is a shopping centre, entertainment, food, and shopping at it’s finest Overall, very satisfied with our stay

Dear fmbastasa, What a pleasure it was to read your review, I am so pleased your stay was memorable and you enjoyed exploring the myriad of shopping, entertainment & dining options on our doorstep. I hope we see you again soon. Kind regards, Neil Scanlan

Total luxury

TripAdvisor rating 4.5/5

johno1232019 Family - 16/11/2019 TripAdvisor review

The time had come to do Christmas shopping, and overnight accommodation was required. An on-site Hotel with all amenities was a perfect choice. From the minute we walked into the foyer until checking out, we were treated like special guests. We will certainly be returning for another stay.

Dear johno1232019, Your short and sweet review on your recent stay with us was a delight to read. Thank you for sharing it with the TripAdvisor community. We hope to see you again soon for another memorable stay. Kind regards, Neil Scanlan General Manager

All class

TripAdvisor rating 4.5/5

403sally Business - 12/11/2019 TripAdvisor review

From the moment that we checked in at reception with the delightful Eva to when we checked out we enjoyed our stay. Staff went out of their way to explain the way around the new hotel. Rooms are great, Pastore Restaurant is first class.Access to Chadstone Shopping centre is through a lovely covered walkway. Couldn't wish for more

Dear 403sally, I am thrilled to read your feedback and would like to thank you for taking the time to share your comments on TripAdvisor. I am so pleased that your check-in experience was delightful and will certainly thank Eva for ensuring you had a memorable arrival. Thank you for your recommendation, the team and I look forward to your next visit. Kind Regards, Neil Scanlan
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