Hotel Chadstone Melbourne - MGallery by Sofitel

The Reception team were rude and quite incompetent. I simply rang to ask for an invoice, i was told they would call me back and did not. I then called again and the team were not interested or helpful. Aside form this the experince was okay, customer service however was poor.

Luxuriously finished new hotel, great location outside of CBD and close to abundance of shopping and restaurant options in Chadstone shopping centre.

Stayed with my daughter to shop at the Black Friday sales. The hotel is perfectly located to shop and then rest up. The room was comfortable and nicely decorated. Unfortunately due to all our shopping we didn’t have a chance to use the pool or the rooftop bar. I will definitely be back next year and will make time to use more of the hotels facilities

Found the room nice, breakfast was good. Found getting into the parking a little confusing. On our check in day one staff member provided little help to us when the elevator wouldn’t work asked him for assistance twice he then smirked at us when it wouldn’t work and didn’t help us after I had asked him twice and was getting frustrated. One man however was more than helpful in helping us sort it out once we got really frustrated at the service provided from the other man. On check out we watched a couple being really rude and abusive to management, the lady dealt with it very very well after the couple was being so rude yelling and causing a scene. Applause to management. Overall staff were lovely very pleasant. Rooms were lovely cleaning does a brilliant job. We also had the buffet breakfast in the morning and the food along with staff were again fantastic. Reception staff were so polite and lovely.

We loved our stay. We found the service was of a high standard and staff very friendly