Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

I would like to thank the supportive staff for making my quarantine period a lot easier. The receptionists have been very responsive and excellent in their service(Victoria, Suzie, Remy, and everyone). I was provided with everything i needed during my entire stay. Also, the one who prepared my food on 21/8/20 was awesome(food was great and added tomato sauce and strawberry jam even without me requesting:)) so Thank you! Just to let you know too that the fridge door does not seal properly and the chromecast wasn't working( just a few maintenance checks perhaps)-just minor things really :)

approx. 20 day stay. All staff had exceptional customer service from the front of house to the housekeeping staff. The hotel room was very comfortable and well serviced-high standards and quality.

beautiful

Coffee pod left in coffee machine, couldn't access the car park during the day had to go to the other building to access it. Breakfast was disappointing for the price.

We stayed in a suite and it was absolutely luxurious. The furnishings are beautiful, I couldn't have asked for a better space.

Overall it was quite good. Corner suite was a blast. BUT, in the beginning, when I was asking the hotel staff about any help about my luggage, the Asian staff was very condescending, saying oh we can't touch customer staff. Of course, I do understand the policy, but can you change the tone and be more friendly? Well, another white staff was helping me a bit as well as my check-in, thank you very much. Again, at 11 PM that night, I went to lobby to pick up my food, again, another Asian staff told me, you can't use that door, you need to push the button...in a condescending way, I was asking some questions about wine types, again, the experience was disappointing. The staff was impatient and didn't try to control that. I am not trying to point out the difference of service between Asian staff and White staff, that would be ridiculous. I am Asian too. If you search it online, you can see a lot of interesting comments, especially in the luxury hotel/store, the Asian staff tends to be more condescending towards the Asian customers, despite we are all customers. We are paying the same for your service.

We had a wonderful stay. The staff were extremely friendly and welcoming, the room was impeccable and the set up for my fathers birthday was really outstanding. Thank you

The service at the front desc was excellent and helpful

From the minute I called to make the reservation, until the minute I left, I felt valued. Every staff member were wonderful and couldn't do enough for us. Very clean place. Everything was excellent value. Fabulous pool and the view from the pool it terrific.

The hotel was beautiful and location perfect for shoppers. Due to covid, we couldn’t order room service also mini bar was not in use. We will book in the near future when we have overcome the pandemic.

I had to stay near the Box Hill hospital for an appointment and, due to C19, I wanted to ensure I had a safe place to stay.

Very pleasant stay where all the staff were delightful, room was fine and the restaurant was great!

I had a great stay at hotel Chadstone. All staff were extremely welcoming and wanting to help in anyway possible. Even with COVID restrictions, I was able to enjoy facilities in the hotel and possibly had a better experience as the hotel wasn’t busy.

Loved it and will be back

6 days at your new hotel. We enjoyed it. We had driven down from Sydney to see our elder daughter and her family. Her husband works at the Vincinity Centre. Particularly attractive is that I could use 34,000 Accor travel points.