Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Everything about the chadstone hotel met & exceeded our expectations!! Just perfect in every way!

Stayed one night with my husband and 4 year old Room was clean and modern and new with a classic charm. Staff were helpful and overall stay was amazing! Chadstone shopping centre was a huge bonus!!

Could have been better Reasons Called couldn't get through to book then no-one rung me back for a few days Arrived and the full package of what I booked wasn't visible. Reception found it difficult to access the breakfast we were meant to have. Always asking for credit card particularly on day of restaurant. Rang me on day for it which I found insulting. Cleaning of room very good between night 1 and 2. When arrived fluff on floor. Bar staff very good.

Overall an okay stay. We were grateful to be upgraded to a different room at the start of our stay- which has a city view. However, had some issues with cleanliness of facilities- pool and that housekeeping did not complete a thorough clean as requested and that was after we had to call to remind them to clean our room multiple times. Putting those aside, we were genuinely surprised by how comfortable the bed was, the generous tv selections and how classy the room was setup.

So good to be back staying back in a Hotel. The room I stayed in was beautiful, breakfast was great. location was great and service was perfect.

Great.

It was a lovely rest and break away with my husband.

Hello, The hotel is absolutely beautiful, the room and bathroom was just stunning, and all felt very clean. Location is great, parking was easy. In saying that I did find the bed very hard and had a terrible sleep. I also had breakfast at the buffet and apart from the items made to order, everything else, including everything in the bain Marie dishes was stone cold. I would also recommend more hand sanitiser, particularly in the lifts. Regards, Renee

I hosted a week long workshop that requires excellent staff and support. The venue, the people, and thr rooms were terrific - nothing was too much trouble for them.

Staff when I check in made me feel horrible, I felt really uncomfortable call reception after my check in. I was not given paper work about my room and what dinner I could have.

easy check in process, friendly counter, need to book everything in advance due to covid- a bit of waiting esp front counter during busy time

We enjoyed the freshness of the hotel, looks great, welcoming and convenient to Chadstone Shopping centre, great range of restaurants and food, easy parking. Great views & roof top pool, Very friendly service.

Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.

Sadly I was really disappointed with my trip. I had planned a much needed girls night with my bestfriend as we have small children. We were really looking forward to it. Firstly it took 25 mins to book in as there was only one person on counter and a massive line. This was 3pm on a Saturday. There was some staff member fluffing around in a suit moving an empty luggage cart around the foyer trying to look busy. My friend asked him if he could assist on counter but he said no and something about changing over of managements shift. We got the room and were really excited to have a few glasses of bubbles. My friends champagne was warm so we needed ice. My friend went out into the hall way and bumped into a housekeeper who said she would organise it. 25 minutes later and no ice my friend calls reception for the ice and also someone to help set up GoogleCrome as the tvs don't have any pay TV stations. Reception said the ice would be right up but they she didn't know how the GoogleCrome worked and couldn't help. Another 20 mins later no ice so I call reception and order it again and also ask about the GoogleCrome. I must have gotten someone else as they said the ice will be right up and they are sending someone up to sort the GoogleCrome. After another 15 mins my friend had to grab something from her car and then go looking for the ice. She leaves and 2 mins later I get a knock at the door. No ice! But I was offered a cup and saucer. She gets back about 15 mins later. She ended up going to the Bar to get some ice there. Couldn't believe it still hadn't been delivered. So if you want good service... do not book here! Also the room was dirty!!!! Not a great sign when you believe all this deep cleaning is happening because of the Corona Virus. We moved a bedside table to put in between our twin beds as we needed something to put our shared cheese platter on. The amount of dust underneath was unbelievable. I was able to scrape it into a massive pile. So id say it have never been vacuumed since the hotel was built. It was all just such as shame as we were so looking forward to our night. I expected it to be much better.