Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Great service from the front desk and complimentary sweet on the arrival was unexpected. Thank you

We found the offer online through my FACEBOOK feed for the $299 stay. It is great value and we have recommended to our friends. We only book one night to see if we liked the experience, since it is a fare drive from Kerang. Pastore We did not like the attitude of the male staff who seemed to look down on us as we only wanted something small to eat, the chef had a not so friendly voice and his call of "service" was very downbeat, I think the menu needed to cater for hotel guests who don't have a choice other than the restaurant to dine as the rooftop bar is closed which surprised us, this could have been a nice space to sit and have a coffee but the doors were closed to guests -only the pool was on offer. The citrus cake I did have was delicious however I had only three elements on the plate - cake, mascarpone & an orange segment. I was asked how our dishes was and fed back to the server that my orange segment had a huge piece of pith which left the dish unbalanced as I am sure that the chef who created the dish had intended me to enjoy all three elements in each bite. I was really annoyed that his response was a flippant "that’s how orange come?". Overall we enjoyed the two dishes we ordered but would like the hotel to have another option for guests to choose. I would have liked a guest desk or the concierge placed nearer the entrance as the staff are not out the front to greet you. It is quite dim where staff are placed at the rear.

Great experience however really do think it’s ridiculous to have to pay for parking. Should be complimentary with the stay.

Great new Hotel. Nice staff. Comfy room.

Staff were welcoming and attentive, nothing was too much trouble. The rooms were even better than they looked on line. Our children loved the pool and of course having Chadstone on your doorstep is unbeatable.

Overall it was a good stay. The room is more spacious than average hotel rooms and the hotel is pretty new. Staff are friendly and helpful. However, the hotel management could have paid more attention to details in providing service. For example, upon arriving in our room, we found an air purifier machine left there by the cleaning staff, which is not supposed to be. The next day we also found that the Nespresso coffee machine in our room did not work, so we just used instant coffee.

Was very disappointed with the bathroom light coming on every 30 minutes, and the loud noise from above. It sounded like kids jumping and running

I was very well looked after and my room was fantastic.

We stayed at MGallery with 3 young kids over the weekend and we all had a great time staying there! The swimming pool is located on the top floor, not overly big but well designed where adults can order drinks from the bar and sit on the couch enjoying the sunset while little kids play at the pool.

Lovely stay at the Chadstone hotel, the room was clean and comfortable. Furniture in the room was really useful if you need a space to do a bit of work or some reading. The bathroom was amazing especially with the rain shower and two faucet sink. Location was really convenient being right beside Chadstone Shopping Centre. Breakfast selection was a little limited but quality of food was good. Overall a really pleasant stay, would recommend to others.

From the moment we arrived until we left we were treated lovely! Hotel has a beautiful feel about it, and the room was beautiful.

Lovely enjoyable stay with family. Our second staycation this year at Chadstone Hotel. Loved the pool and spa up on the top floor.

We enjoyed the freshness of the hotel, looks great, welcoming and convenient to Chadstone Shopping centre, great range of restaurants and food, easy parking. Great views & roof top pool, Very friendly service.

Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.