Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Amazing staff who are extremely helpful but very what a very average property. The gym is beyond a joke. Doesn’t even have proper treadmills or no free weights. This is extremely disappointing as I specifically rang to enquire about this element and advised that it was important to me as I was staying for 4 nights. It really can’t be classed as a gym and it should be noted as a gym free property. My first room was above a loading dock and between 3am and 5am trucks and rubbish was being removed. Couldn’t sleep at all during this period. Which was annoying since I got to the hotel at 1.30am that same morning. The staff the next morning were great about this and let me change rooms. Although this was a hassle at least the didn’t make me beg and pled about the issue. The connection with the car park is intimidating for a female arriving late at night. I was fearing for my safety when using the dedicated car park area. To get around this I ended up parking in the center car park however couldn’t retrieve until after 8.45am or 10am on Sunday. Again frustrating as I ended up having to Uber to an appointment. Better directional signage is desperately needed as the hotel entrance off Dandenong Road is confusing and there is hardly any signage or significant signage on the Warrigal Road entrance. Another issue is my a/c was central controlled and wasn’t able to be adjusted below 21degrees and would switch off during the night and it would be 24-26 degrees in the room. The a/c then would kick back in at around 5am. If you are a hot sleeper avoid this hotel or ask for a room on a lower floor as my first room didn’t have this issue but then be prepared for the rubbish removal noise. The lights in my first room had not been program properly and at times it was like a disco with lights flickering on and turning from bright to low. Finally the lifts are so so so so slow. So plan an extra 5-10 minutes to leave the property. Some of these are teething issues but others are bad design issues and the gym is just an out right lie. Don’t have high expectations and you won’t be disappointed.

Stayed for 2 nights on a business conference.

Enjoyable Well appointed rooms .restaurant food excellent but size and location of restaurant felt a little more like a cafe .There was still some traffic noise even on the eighth floor facing Dandenong rd. Our bed was uncomfortably the firmest bed we have stayed in a hotel.

A couple of things detracted from my staff. 1. I was in the toilet when I heard the jingling of keys and banging of doors in my room. An attended had come to lock the interconnecting door to the next room however had failed to announce her presence or even knock. 2. I had welcome Mr Lee on the television. Appreciate its minor but if you are going to do that then you should at least have the correct name. 3. The hand wipes in the gym were empty 4. I could not get the recumbant bicyle in the gym to work. The screen continually blanked out. Staff friendly but not quite hitting the mark

Hotel rooms were a good size and the staff helpful, pool was not open and there was a smokey smell that was drifting in our bedroom from the restaurant below log fire oven.

One night stay, seeking R&R with wife

Very convenient, great service but missed the pool as it was closed.

I really enjoyed our stay however, it was such a pity that we couldn’t use the pool because it was closed for maintenance. The staff were very polite and accommodating and I would recommend a stay at your hotel to my friends and family.

Enjoyed one night only this time but very pleasant stay. Accomodation is superb, staff very helpful and great breakfasts. Ate at Pastore with a number of family. Most enjoyable. We were able to secure the standard Accor 50% (on 2 cards and 8 of us this equates to 25%) but notice this is still offered at only 15% by restaurant staff and the menu. Accor is meant to be changing this.

Overall very enjoyable stay

Online reservation easy Check in simple and efficient. VG quality suite.....noisy traffic in the morning

I stay at your property for a conference and had a wonderful time. Conference facilities were fantastic, a lot of natural light, accommodation rooms were 5 Star and the restaurants food was amazing. The coffee from the restaurant was 10 out of 10. very impressed with the hotel facilities and staff were very friendly and helpful. Would definitively stay again for pleasure.

Nice rooms, welcoming staff and easy check-in process. The lack of some decent gym facilities is disappointing and as many use this hotel for business purposes, this will be an issue for many travellers.

Just a short overnight stay as usual. It was the first time I've been at this hotel. From the time I walked in the person a reception who greeted me and checked us in was so nice and informative. The hotel was very nice. We had drinks & dinner upstairs - Very relaxed atmosphere. My only disappointment(Minor) was it did not have an executive lounge. As it was a MGallery / Sofitel I expected it. I quickly got over it. As long as i know for next time it's fine. They provided me a plate of fresh fruit & bottled still & sparkling water - Thank you. I'm definitely coming back to this one. Thank you.

Nice room, I wish if we had a better view. Enjoyed the breakfast! Greeted in Chinese by one of your staff, but we are not Chinese.