Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 601 reviews

#ALLSAFE Accor

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Hotel Chadstone Melbourne - MGallery by Sofitel
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Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on requestPaying
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148
chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Panorama view *

* Subject to availability

  • Pillow Menu
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

* Subject to availability

  • Pillow Menu
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Panorama view *

* Subject to availability

  • Pillow Menu
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Panorama view *

* Subject to availability

  • Pillow Menu
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Panorama view *

* Subject to availability

  • Pillow Menu
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

601 reviews

tripadvisor

TripAdvisor Rating 4.0/5

69 reviews

Excellent service

Customer review rating 4.4/5

Charlene S. Solo - 25/08/2020 Confirmed reviews ALL

I would like to thank the supportive staff for making my quarantine period a lot easier. The receptionists have been very responsive and excellent in their service(Victoria, Suzie, Remy, and everyone). I was provided with everything i needed during my entire stay. Also, the one who prepared my food on 21/8/20 was awesome(food was great and added tomato sauce and strawberry jam even without me requesting:)) so Thank you! Just to let you know too that the fridge door does not seal properly and the chromecast wasn't working( just a few maintenance checks perhaps)-just minor things really :)

All aspects of stay exceptional service and comfort

Customer review rating 4.4/5

Janine S. Business - 21/08/2020 Confirmed reviews ALL

approx. 20 day stay. All staff had exceptional customer service from the front of house to the housekeeping staff. The hotel room was very comfortable and well serviced-high standards and quality.

Dear Janine, Thank you so much for taking the time to rate us following your recent stay, it was a pleasure to accommodate you during this difficult period. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek SIngh Director of Operations

Very amazing

Customer review rating 4.4/5

Munza Business - 02/08/2020 Confirmed reviews ALL

beautiful

Dear Munzar, Thank you so much for taking the time to rate us following your recent stay, it was a pleasure to accommodate you during this difficult period. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek SIngh Director of Operations
Customer review rating 4.4/5

Anonymous Families - 24/07/2020 Confirmed reviews ALL

Coffee pod left in coffee machine, couldn't access the car park during the day had to go to the other building to access it. Breakfast was disappointing for the price.

Dear Neisha, Thank you so much for taking the time to rate us following your recent stay, it was a pleasure to accommodate you during this difficult period. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek Singh Director of Operations

Simply STUNNING!

Customer review rating 4.4/5

Emily R. Families - 14/07/2020 Confirmed reviews ALL

We stayed in a suite and it was absolutely luxurious. The furnishings are beautiful, I couldn't have asked for a better space.

Dear Emily, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Stay Safe! Sincerely, Vivek Singh Director of Operations

Good stay but tricky customer service

Customer review rating 4.4/5

G. Business - 13/07/2020 Confirmed reviews ALL

Overall it was quite good. Corner suite was a blast. BUT, in the beginning, when I was asking the hotel staff about any help about my luggage, the Asian staff was very condescending, saying oh we can't touch customer staff. Of course, I do understand the policy, but can you change the tone and be more friendly? Well, another white staff was helping me a bit as well as my check-in, thank you very much. Again, at 11 PM that night, I went to lobby to pick up my food, again, another Asian staff told me, you can't use that door, you need to push the button...in a condescending way, I was asking some questions about wine types, again, the experience was disappointing. The staff was impatient and didn't try to control that. I am not trying to point out the difference of service between Asian staff and White staff, that would be ridiculous. I am Asian too. If you search it online, you can see a lot of interesting comments, especially in the luxury hotel/store, the Asian staff tends to be more condescending towards the Asian customers, despite we are all customers. We are paying the same for your service.

Dear Nan, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations during your stay. The points you have raised have been shared with the team here at Hotel Chadstone. I take your comments onboard and I sincerely apologise for your experience. If there is anything I can help with in the future it would be my pleasure to assist and I would kindly invite you to contact me directly should I ever be of assistance. Sincerely, Vivek Singh Director of Operations

Fabulous Birthday

Customer review rating 4.4/5

Emily Families - 13/07/2020 Confirmed reviews ALL

We had a wonderful stay. The staff were extremely friendly and welcoming, the room was impeccable and the set up for my fathers birthday was really outstanding. Thank you

Dear Emily, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. I am so pleased that the hotel met your expectations and that the team made such a positive impression. They will all be so pleased with the feedback. I certainly hope you will return and visit us again soon for more celebrations and we all look forward to serving you again. Sincerely, Vivek Singh Director of Operations

Very clean

Customer review rating 4.4/5

James K. Couples - 12/07/2020 Confirmed reviews ALL

The service at the front desc was excellent and helpful

Dear James, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

great place to stay

TripAdvisor rating 4.0/5

Frogwooz 12/07/2020 TripAdvisor review

From the minute I called to make the reservation, until the minute I left, I felt valued. Every staff member were wonderful and couldn't do enough for us. Very clean place. Everything was excellent value. Fabulous pool and the view from the pool it terrific.

Good location! Perfect shopping destination

Customer review rating 4.4/5

Beatriz Families - 11/07/2020 Confirmed reviews ALL

The hotel was beautiful and location perfect for shoppers. Due to covid, we couldn’t order room service also mini bar was not in use. We will book in the near future when we have overcome the pandemic.

Dear Beatriz, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Stay safe! Sincerely, Vivek Singh Director of Operations

Great staff

Customer review rating 4.4/5

Wendy Solo - 10/07/2020 Confirmed reviews ALL

I had to stay near the Box Hill hospital for an appointment and, due to C19, I wanted to ensure I had a safe place to stay.

Dear Wendy , Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Friendly clean and good food!

Customer review rating 4.4/5

Anonymous Couples - 10/07/2020 Confirmed reviews ALL

Very pleasant stay where all the staff were delightful, room was fine and the restaurant was great!

Dear Bliss, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Luxurious stay

Customer review rating 4.4/5

Anonymous Solo - 06/07/2020 Confirmed reviews ALL

I had a great stay at hotel Chadstone. All staff were extremely welcoming and wanting to help in anyway possible. Even with COVID restrictions, I was able to enjoy facilities in the hotel and possibly had a better experience as the hotel wasn’t busy.

Dear Emma, Thank you for sharing your review on your recent stay with us. I am so thrilled to read that you enjoyed your visit at the hotel and your review is very encouraging to read and it will be my absolute pleasure to share it with the team. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel in the near future. Stay safe! Sincerely, Vivek Singh Director of Operations
Customer review rating 4.4/5

Alex Couples - 06/07/2020 Confirmed reviews ALL

Loved it and will be back

Dear Alex, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. I am so pleased that the hotel met your expectations and that the team made such a positive impression. They will all be so pleased with the feedback. I certainly hope you will return and visit us again soon for more celebrations and we all look forward to serving you again. Sincerely, Vivek Singh Director of Operations

Good stay

Customer review rating 4.4/5

Chris G. Couples - 06/07/2020 Confirmed reviews ALL

6 days at your new hotel. We enjoyed it. We had driven down from Sydney to see our elder daughter and her family. Her husband works at the Vincinity Centre. Particularly attractive is that I could use 34,000 Accor travel points.

Dear Chris, Thank you for sharing your review on your recent stay with us. I am so thrilled to read that you enjoyed your visit at the hotel and your review is very encouraging to read and it will be my absolute pleasure to share it with the team. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel in the near future. Stay safe! Sincerely, Vivek Singh Director of Operations

Beautiful hotel, amazing pool, friendly staff

Customer review rating 4.4/5

Lynda L. Families - 05/07/2020 Confirmed reviews ALL

Had a lovely one night stay here for a mother daughter shopping day. The rooms were beautiful, so nice and new and clean. We had the 11th floor and could see across the bay and towards the city. Staff were friendly. Unfortunately we visited during coronavirus so not everything was open, but we were lucky to have the pool to ourselves

Dear Lynda, Thank you for your excellent review. I was delighted to read that you found your stay at Hotel Chadstone such a positive experience. Apologies for the restrictions placed due to current heath emergency. I look forward to welcoming you back in the near future and trust that your stay will be flawless. Stay Safe! Sincerely, Vivek Singh Director of Operations

Lovely room

Customer review rating 4.4/5

Tanya Families - 04/07/2020 Confirmed reviews ALL

A lovely hotel, comfy beds and a beautiful bathroom. We had a nice stay with a couple of hiccups. We were moved out of our first room as the paring function on the TV was not working so we were unable to watch any Netflix/streaming programs and there were no movie options. Unfortunately the same issue occurred in the second room we were moved into. The staff were unable to rectify this issue as the staff member who addresses such issues had gone home at 3pm. So sadly my planned Netflix movie evening with my daughters did not happen. Second issue was getting in and out of the hotel parking. The machine that controlled the boom gates and ticket supply was not working, nor was the phone button to contact front desk. Luckily a staff member happened to be in the car park and opened the boom gates for us. When leaving, the ticket provided to me by staff at front desk would not open the boom gates to get out. Again the phone button did not work to contact front desk. I called front desk on my mobile phone but there was no answer or even a message letting me know I was on hold. I had to reverse my car, return back to the hotel lobby and request access to leave. I understand this stay was during COVID restrictions but I had a real sense that the hotel was understaffed - apparently the reason my call from the car park went unanswered was because the staff member on the desk was with another customer. Definitely a lovely hotel that I would recommend to others but those issues need to be ironed out to reduce customer frustration and live up to the 5 star claim.

Dear Tanya, Thank you for taking the time to provide detailed and constructive feedback, following on from your recent experience. Our industry has been presented with unprecedented challenges due to the outbreak of COVID-19 and we thank you for your support in staying with us during this challenging time for our business and community. Guest satisfaction is key to any hotel operation and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. Thank you again and we look forward to welcoming you back on your next visit to Hotel Chadstone. Sincerely, Vivek Singh Director of Operations

Excellent location

Customer review rating 4.4/5

Nasuf Couples - 04/07/2020 Confirmed reviews ALL

Staff were excellent and friendly. Overall great experience

Dear Nasuf, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

A great girls getaway shopping and relaxing!

Customer review rating 4.4/5

Jen Families - 03/07/2020 Confirmed reviews ALL

Karen Taylor and her wonderful staff members went above and beyond to ensure our 'girlie getaway' was a memorable experience for me and my twin daughters Covid escape. Although the restaurant and room service were not operating the Chadstone restaurants were only a stones throw away. We shopped till we dropped and watched the sun set from the wonderful pool deck located on the top floor. Thanks for helping us to make some awesome memories, we will be back again one day!!

Dear Steven, Thank you for taking the time to share your kind review following the recent stay at Hotel Chadstone. Our industry has been presented with unprecedented challenges due to the outbreak of Coronavirus and we thank you for your support in staying with us during this challenging time for our business and community. . Your review means a lot to us and it will be my pleasure to share it with the team here. I know how hard they work to give a great experience to our guests and it is so wonderful to read that we have exceeded your expectations. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek Singh Director of Operations

beautiful place

Customer review rating 4.4/5

Anonymous Families - 30/06/2020 Confirmed reviews ALL

in these times (covid) and a shame that i wasnt able to experience the best that this hotel would have been able to offer re: restaurants and facilities i still loved the location and ease of functionality of the place

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