Hotel Chadstone Melbourne MGallery by Sofitel 5 stars

Lovely looking hotel, staff were very welcoming, check in went smoothly. We got up to our room and it really was beautiful! we chose to stay in the deluxe with open bathroom. We then found a stain on the carpet/floor beside the bed. It looked like either blood, red wine or tomato sauce so I tried to call reception to notify them but our phone didn't work. We were heading out to shop so we told a gentleman on our way out. When we returned the stain and phone had not been attended to. We then went to High Tea upstairs the restaurant is so so small, it took 1/2 hour for any food or drinks to arrive and our scones were bought out before our food stand which I thought was odd. The food was tasteless and the petite sandwich was so dried out it was hard! Scones were very nice. When it came time for a pot of tea they had ran out of English Breakfast!!! So for $79 pp very poor. We were meeting a family member in the bar later that day so we had drinks and some nibbles there and again the food was poor especially for a "5 star" hotel. The staff were great, very helpful and interacted. We saw off the family member and checked with reception about our phone again. Dean was the night manager and he came straight up to our room and sorted out the phone issue straight away and apologized about the carpet and wanted to hear about our feed back from our day at the hotel and our experiences. He did take $20 off our over all bill for the inconvenience. The valet parking is $45 but you can park nearby. Would I stay here again? No! I would stay in the city, drive to Chadstone, shop and return to the city where there are so many nicer & cheaper 5 star hotels & much better restaurants & bars. It may have been teething issues but wouldn't you want to get it right on opening.

Hotel Chadstone is part of the MGallery range by Sofitel and as such it is a high quality hotel. Located next door to Chadstone shopping mall the location is very convenient for the south east suburbs of Melbourne, as well as Chastone shopping centre. To be expected with a brand new hotel. (I stayed during their 2nd week open) everything is sparkly and new...and as such people and processes and the likes are still settling in. The cold shower one morning was not so nice, but those are the risks with a brand new hotel, and it was fixed quickly. I am sure this hotel will find its feet in no time, and I am sure I will return. No hesitations in recommending

Loved the design and planning that went into this establishment From the travelator to the front door, a top floor that is thoughtfully planned for comfort and relaxation and rooms that are spacious with excellent ensuite facilities. Enjoyed our dining experience however Accor members should be made aware when booking that bistro does not offer full member discount. Be careful not to appear stingy with wine pouring. Breakfast was terrific and all staff attentive and welcoming.

Attentive and smiling staff, anticipates customer’s needs Stayed in a deluxe room overlooking the highway and city lights; the room is designed for luxury Waiting lounge is at the top floor where the bar is, so yes to the drinks! Adjoining to this hotel is a shopping centre, entertainment, food, and shopping at it’s finest Overall, very satisfied with our stay

The time had come to do Christmas shopping, and overnight accommodation was required. An on-site Hotel with all amenities was a perfect choice. From the minute we walked into the foyer until checking out, we were treated like special guests. We will certainly be returning for another stay.

From the moment that we checked in at reception with the delightful Eva to when we checked out we enjoyed our stay. Staff went out of their way to explain the way around the new hotel. Rooms are great, Pastore Restaurant is first class.Access to Chadstone Shopping centre is through a lovely covered walkway. Couldn't wish for more