Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Excellent stay , well located and friendly staff

We had a great stay, the room was terrific, and friendly and helpful staff

Overall, a satisfactory stay. The night time staff (I think the Customer Service front desk was Sapi) and the associated crew were fantastic. Nothing was too much and the general interactions were great. All around, the night crew were great to deal with and had brilliant local knowledge of restaurants and the best shopping facilities for my wife and son to go to while my business partner and I attended our major sponsored Golf Tournament for 2 days. However, the morning crew (with one exception I didn't grab the name of) were well below par. The boys and girls that had the front reception could have made life a little easier than a Spanish inquisition. I'm a pretty flexible, easy going business owner, however, if ANY of my staff had of interacted with clients in the way that I was, I would have them on janitorial duties for a business quarter and had them undertake retraining to achieve a standard I would be proud of as a business owner. I'm not unreasonable with the fact that some people have bad days, however, Saturday check out was when we actually got some quality customer service........maybe that was because I was paying the bill???? I may not own a multi-billion dollar business, however, manners are free and that has grown our company into a multi-million dollar business with some of the best customer service in our industry. I have no future intentions of returning to Hotel Chadstone, however, I do intend to test the waters with other Accor establishments in my business and personal travels, and I hope I don't receive the same treatment with the Accor membership privileges that I received at Hotel Chadstone. I do reiterate, as this message should end on a high note, Sapi and the night staff were exemplary with all their dealings with myself, my family and my business partner and enjoyed a Great couple of nights at the Meat & Wine Co thanks to them.

I did reply directly to Mr Simon McGrath on the 19th March with the comments - I refer to your email of the 18th March regarding our stay at the hotel from the 14th to the 16th March. The hotel facilities were excellent as was the food. But the attention and service from all the staff that attended to us was the highlight. They were very courteous, helpful and most polite. The hotel should be very proud of them. Yours sincerely, Ian and Susan H.

All the basics for a hotel are there, good customer service, shuttle access to the CBD. I especially liked the quality of the shampoo / body wash provided. The robes / towels were great too. The things that let it down - no exhaust fans in the toilet, the quality of the workmanship in the shower (leaky shower head / grout over the tiles). The blanket had quills poking out of it, which where painful when they pricked you. The biggest pain point was the pool. Both times we went to go to the pool it was overrun with kids treating it like an amusement park. There were nowhere enough parents for them to be supervised, so it appears as if it's being used as a daycare service.

Was in Chadstone area for work, this hotel well placed and very comfortable

Under difficult circumstances, our stay was absolutely wonderful. Our room was immaculate and welcoming. Friendly staff could not have done any more for us. Pastore served a delicious breakfast and our dinner was excellent.

Nice memory.

Great Staff, clean rooms, great location

Great stay only one night

stayed 1 night with 2 girlfriends for a girls night out.

a very comfortable stay, room was clean, bed was comfortable.

Comfortable stay, hotel very quiet with no where to actually comfortably sit and work. Great location at Chadstone Mall and nice new rooms.

I highly recommend camping out this way. A Superior Twin Bed Room, spectacular bay & city views, roof top bar, stunning pool lounge a ripper restaurant full of wood fired flavor... and if shopping is your thing the location is just perfect! This is a beautiful property, superbly furnished & maintained. Clean, fresh & extremely comfortable. We received excellent service from a well groomed and immaculately presented team. Well done!

Firstly, the hotel is absolutely stunning and so unique and luxurious. I have worked in the hotel industry for the last 10 years, all of which were 5 star properties in Melbourne. The leading 5 star properties in Melbourne are aging now and I have to say, this hotel is currently the most luxurious that I have experienced in Victoria. A couple of things to improve: Housekeeping: The was a hair inside the wardrobe on one of the shelves when we arrived. There was quite a build up of dust on the window sill next to the bath tub Staff: All staff were lovely and helpful except for one Caucasian gentlemen who was sitting at the host desk on level 12. There were hardly any guests around yet he was extremely impatient and rude when we had difficulty getting into the pool area. He got up from his chair as though it was an inconvenience and told us to flick the switch as though it was really obvious. It's not obvious as it looks like a light switch. Considering the climate of the travel industry at the moment, service is even more important then usual and staff have more time to engage with guests. Breakfast: Unfortunately we were disappointed! We expected something similar to Melba at the Langham or Crowns Conservatory or the Epicurean in Crown Towers Perth. The buffet was extremely basic and we weren't sure if this was due to the low occupancy of the hotel. Great to see an omelette station and the chef was lovely, however, would also at least expect an Asian section with dumplings, noodles and congee for a hotel like this. Overall, this is a gorgeous hotel, very unique and the $25 self parking is amazing. Would love to purchase the lobby scent in a perfume, room spray or candle. The spa is absolutely divine! Thank you for such a lovely stay! With a few slight improvements this hotel could really be the very best in Victoria.