Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Overall it was quite good. Corner suite was a blast. BUT, in the beginning, when I was asking the hotel staff about any help about my luggage, the Asian staff was very condescending, saying oh we can't touch customer staff. Of course, I do understand the policy, but can you change the tone and be more friendly? Well, another white staff was helping me a bit as well as my check-in, thank you very much. Again, at 11 PM that night, I went to lobby to pick up my food, again, another Asian staff told me, you can't use that door, you need to push the button...in a condescending way, I was asking some questions about wine types, again, the experience was disappointing. The staff was impatient and didn't try to control that. I am not trying to point out the difference of service between Asian staff and White staff, that would be ridiculous. I am Asian too. If you search it online, you can see a lot of interesting comments, especially in the luxury hotel/store, the Asian staff tends to be more condescending towards the Asian customers, despite we are all customers. We are paying the same for your service.

We had a wonderful stay. The staff were extremely friendly and welcoming, the room was impeccable and the set up for my fathers birthday was really outstanding. Thank you

The service at the front desc was excellent and helpful

From the minute I called to make the reservation, until the minute I left, I felt valued. Every staff member were wonderful and couldn't do enough for us. Very clean place. Everything was excellent value. Fabulous pool and the view from the pool it terrific.

The hotel was beautiful and location perfect for shoppers. Due to covid, we couldn’t order room service also mini bar was not in use. We will book in the near future when we have overcome the pandemic.

I had to stay near the Box Hill hospital for an appointment and, due to C19, I wanted to ensure I had a safe place to stay.

Very pleasant stay where all the staff were delightful, room was fine and the restaurant was great!

I had a great stay at hotel Chadstone. All staff were extremely welcoming and wanting to help in anyway possible. Even with COVID restrictions, I was able to enjoy facilities in the hotel and possibly had a better experience as the hotel wasn’t busy.

Loved it and will be back

6 days at your new hotel. We enjoyed it. We had driven down from Sydney to see our elder daughter and her family. Her husband works at the Vincinity Centre. Particularly attractive is that I could use 34,000 Accor travel points.

Had a lovely one night stay here for a mother daughter shopping day. The rooms were beautiful, so nice and new and clean. We had the 11th floor and could see across the bay and towards the city. Staff were friendly. Unfortunately we visited during coronavirus so not everything was open, but we were lucky to have the pool to ourselves

A lovely hotel, comfy beds and a beautiful bathroom. We had a nice stay with a couple of hiccups. We were moved out of our first room as the paring function on the TV was not working so we were unable to watch any Netflix/streaming programs and there were no movie options. Unfortunately the same issue occurred in the second room we were moved into. The staff were unable to rectify this issue as the staff member who addresses such issues had gone home at 3pm. So sadly my planned Netflix movie evening with my daughters did not happen. Second issue was getting in and out of the hotel parking. The machine that controlled the boom gates and ticket supply was not working, nor was the phone button to contact front desk. Luckily a staff member happened to be in the car park and opened the boom gates for us. When leaving, the ticket provided to me by staff at front desk would not open the boom gates to get out. Again the phone button did not work to contact front desk. I called front desk on my mobile phone but there was no answer or even a message letting me know I was on hold. I had to reverse my car, return back to the hotel lobby and request access to leave. I understand this stay was during COVID restrictions but I had a real sense that the hotel was understaffed - apparently the reason my call from the car park went unanswered was because the staff member on the desk was with another customer. Definitely a lovely hotel that I would recommend to others but those issues need to be ironed out to reduce customer frustration and live up to the 5 star claim.

Staff were excellent and friendly. Overall great experience

Karen Taylor and her wonderful staff members went above and beyond to ensure our 'girlie getaway' was a memorable experience for me and my twin daughters Covid escape. Although the restaurant and room service were not operating the Chadstone restaurants were only a stones throw away. We shopped till we dropped and watched the sun set from the wonderful pool deck located on the top floor. Thanks for helping us to make some awesome memories, we will be back again one day!!

in these times (covid) and a shame that i wasnt able to experience the best that this hotel would have been able to offer re: restaurants and facilities i still loved the location and ease of functionality of the place