Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 692 reviews

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Hotel Chadstone Melbourne - MGallery by Sofitel
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+ 24 Services

Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on requestPaying
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

692 reviews

tripadvisor

TripAdvisor Rating 4.0/5

81 reviews

Beautiful rooms

Customer review rating 4.0/5

Anonymous Couples - 24/02/2021 Confirmed reviews ALL

Parking was a little hard to locate after-hours. Breakfast and the cost of parking are a little expensive to be honest.

Mostly great, but ended with disappointment.

Customer review rating 3.0/5

Mark K. Solo - 08/02/2021 Confirmed reviews ALL

The hotel was stunning, the room was lovely, the staff were good, the breakfast was amazing, the location was spot on, but I ended up being charged for parking when I simply collected my wife. Had I know I was going to be charged I would have parked at chadstone for free. What was even more disappointing is that I made a complaint on the 26th January and I have still not received a response!!!!!

Dear Sue Apologies for the delayed response. Thank you for taking the time to pass on your feedback via our survey. I was pleased to hear that overall you enjoyed your stay and that the team looked after you well. It is great to be back up and running again and your positive feedback has been shared with the team. I was however disappointed that the stay was impacted by the charge for the car parking. I know the team has since spoken with Mark and the charge has been reversed. Please accept my apology for the lack of information provided upon check-in. We look forward to welcoming you back in the future. Please do not hesitate to reach out to me personally if I can ever assist. Kind regards Karen Taylor General Manager

Luxury and well located

Customer review rating 5.0/5

Melissa Business - 08/02/2021 Confirmed reviews ALL

Great hotel very well located and lovely and new - wonderful pool area

Dear Melissa We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Karen Taylor General Manager

WELL LOCATED, EXCELLENT STAY

Customer review rating 4.5/5

John M. Families - 05/02/2021 Confirmed reviews ALL

Great check in experience-Very friendly staff! Great rooms. Great mini gym. Excellent Breaky-Very friendly staff!

Dear John, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am pleased you enjoyed all aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Karen Taylor General Manager
Customer review rating 4.5/5

Rebecca Families - 05/02/2021 Confirmed reviews ALL

We enjoy staying here for the convenience to Chadstone for shopping and dining out. The hotel itself is beautiful, rooms comfortable

Dear Rebecca, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Karen Taylor General Manager

Lovely Experience and Room

Customer review rating 5.0/5

Erin B. Couples - 03/02/2021 Confirmed reviews ALL

It was a quick stay to use our free night and updgraded to a bigger room.

Dear Erin, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am pleased to note that you enjoyed our room and had a lovely experience. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Kind regards Karen Taylor General Manager

No in room entertainment, lack of information with parking

Customer review rating 3.0/5

Anonymous Families - 03/02/2021 Confirmed reviews ALL

In general the experience was of to a standard experienced in similar hotels. The staff were friendly and professional and the physical environment was nice. The lack of in room entertainment was surprising and disappointing, to be advised we needed to access to hotel internet and use our own netflix in order to be able to watch something other that free to air TV was a shock and something well below the standard we expected. Bring your own in room entertainment...just ridiculous for a hotel experience like what was expected. In regards to parking we were told due to covid there was no valet therefore just park wherever you like. So we parked our car as close to the entrance as possible, in the adjoining car park. There were no signs stating this car park would be locked off during the night and not re-opened until 10am the sunday morning. We stayed at the hotel primarily as we had to be somewhere early on Sunday morning. We left and got in our car and then could not get out of the car park as it was chained closed. We ran back to reception and they simply said you have to ring the phone number on the chain! We did this then waited 10 minutes for the chadstone security to wonder over and let us out. In the meantime we rang the hotel to ask if they could speed the process up and we were told we should have parked in the hotel parking!! Nobody mentioned hotel parking when we checked in. We were then running late for our engagement on sunday morning. To be honest that aspect of the stay was terrible and a level of failure in regards to customer service and communication that we have not experienced anywhere else in all our travels. We reside in regional Victoria and regularly stay in the city of Melbourne. We decided to try the Chadstone hotel as another option rather than going into the city and would not likely do so again based on this experience.

Dear Cathy Thank you for taking the time to complete our survey. I was disappointed to read your feedback and sorry that we did not meet your expectations for your stay on 30th January. We have recently installed 20 Foxtel Channels to run alongside our casting option which will indeed provide more viewing variety for our guests moving forward. It is apparent that there was miscommunication regarding the car parking detail. I am sorry that this was not made clearer to you. The information provided regarding the temporary suspension of Valet Parking is correct however we do have a $25 per day option for self parking. Please accept my sincere apology for this poor communication and the impact that this had on your departure. I was pleased to note that the team were friendly and professional and that you enjoyed the hotel however I understand your sentiment regarding any further visit to Hotel Chadstone Melbourne however please rest assured that should you choose to return I am confident that you would experience the best we have to offer. I would be pleased to assist with the booking process and provide you a discounted rate. Please do not hesitate to reach out to me directly on ka… or 04…. We are pleased to be back up and running and your feedback is important to ensure that we are performing at our best on all occasions. Kind regards Karen Taylor General Manager

Great spot

Customer review rating 5.0/5

Janet S. Couples - 03/02/2021 Confirmed reviews ALL

The room was amazing, room service excellent, every staff member was a dream to deal with, we can’t wait to come back

Dear Janet, We very much appreciate your comments regarding your stay at Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback and to be able to share with the team. I was thrilled to read that you enjoyed all aspects of your stay. Thank you again for sharing your experience, and we look forward to welcoming you back! Kind regards Karen Taylor General Manager

Great Getaway

Customer review rating 4.0/5

David Couples - 02/02/2021 Confirmed reviews ALL

great convenient location for a big shopping spree. Away from the city but also not too far. Great food options in the vicinity. Rooms are well thought, however decor could be uplifted somewhat. Room amenities were decent. Check in was slow, but expected with current limitations.

Dear Teck Hock K., We very much appreciate your comments regarding your stay at Hotel Chadstone Melbourne - MGallery by Sofitel. I was pleased to note that overall you enjoyed your stay. Thank you for your understanding regarding the check in experience. We have indeed adapted with some of the new requirements however we understand the importance of a smooth and fast check in which we are continuing to review and work on to ensure minimum inconvenience to our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back. Kind regards Karen Taylor General Manager

Interesting

Customer review rating 3.0/5

Amanda W. Business - 28/01/2021 Confirmed reviews ALL

I had to isolate in the hotel until a negative test result came through as I had travelled to Sydney. I was upfront in informing the hotel of the situation. The hotel seemed unsure what to do with me but told me that I was not allowed to leave the room so they would deliver supplies in the form of sheets and toiletries. I was told that I was unable to receive room service despite leaving a $500 cash bond. At 3pm, having had nothing to eat that day, I call reception to enquire if there was any way to get food but no answer despite 4-5 attempts. I tried to call the restaurant and they said they would get back to me but never replied. My negative result came through at midnight but I had no option of food despite multiple calls. I understand that COVID has taken a significant toll on your industry and I'm truly sorry, perhaps I should've been better prepared but I booked your hotel for the main reason that it had room service. I was in Chadstone for urgent healthcare employment travel and it was made somewhat difficult with no food on top of isolation. I'm just grateful I received my negative result with 12 hours '

Dear Amanda W., Thank you for taking the time to tell us about your experience at the Hotel Chadstone Melbourne - MGallery by Sofitel. I am terribly sorry for your experience which clearly is well below what we strive to deliver to our guests. I have investigated the concerns raised and completely agree with your disappointment. I do not want to present any excuses but just want to assure you that this is not a reflection of what our service is about. We absolutely should have been able to cater efficiently to your requests but clearly it was missed; and I have personally spoken to relevant team members who are equally apologetic for your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don't hesitate to contact me directly if I can be of any further assistance. Sincerely, Varun Gambhir

Yes, it is very well located with Chadstone Shopping centre so close.

Customer review rating 4.5/5

Chris G. Couples - 21/01/2021 Confirmed reviews ALL

Very happy with all the staff who were extremely polite, efficient and very helpful in every way. It was great that the parking cost was covered and we were in a separate car park, very important at Chadstone, allowing us to come and go as we liked. Sadly, I had to go and purchase a smaller pillow as the pillows were all huge. Great for laying back on but too big for me to sleep on. Hubby was fine. I requested a smaller pillow and a Staff member gave me a V pillow but I found all so new and firm they were all too high/big for me and I had a poor sleep the first night and a stiff neck by morning. Enjoyed our daily breakfasts but like other patrons who spoke to us, disappointed it wasn’t buffet service, though totally understand this was due to covid restrictions and not the Hotel. Will be telling friends/family and those visiting our state, that they should stay at the lovely Chadstone Hotel. We live in Hoppers Crossing and decided to try you as we like Sofitel Hotels. Best wishes to all.

Well located for what our needs were.

Customer review rating 4.5/5

Vanessa M. Families - 21/01/2021 Confirmed reviews ALL

Family shopping trip. The only problem is you need to FIX the pool, you cant have a cold water swimming pool, and when the spa is broken I would highly recommend getting that fixed straight away.

Lovely accomodation

Customer review rating 4.5/5

Ange Families - 15/01/2021 Confirmed reviews ALL

We really enjoyed our 2 night stay at Hotel Chadstone. Convenient location and great facilities.

Excellent location

Customer review rating 4.5/5

Debra Families - 15/01/2021 Confirmed reviews ALL

Accommodation wonderful, clean and modern with great access to shopping

Very Luke warm

Customer review rating 3.0/5

J K. Families - 13/01/2021 Confirmed reviews ALL

The stay was very average. We think the service was lacking in many ways. There were no staff around most of the time as we were in and out of the hotel numerous times. Many times during the day, there was no staff presence at the front desk. We also noticed that there was no concierge except for the time when we checked in. We never ever saw a concierge again. We noticed another hotel guest having to load and push luggage on the big hotel trolley. The two staff members who we encountered (one possibly from the restaurant) were not friendly and did not bother to greet us. Disappointed by the overall lack of service and warmth from the hotel.

Dear Jacqueline Thank you for taking the time to complete our survey. I was very disappointed to read that your stay was average. Needless to say this is not what we aspire to. After several months of near closure we were thrilled to welcome guests back however it is evident by your feedback that you have experience poor service. Please accept my sincere apology. This feedback is important to assist us in our resumption to better accommodate our guests. I hope that you will have the opportunity to visit us on a return stay. Please do not hesitate to reach out to me personally as I would be pleased to offer you a discount and also ensure that you have much improved experience. Thank you once again for your assistance to help us perform at our best on all occasions. Kind regards Karen Taylor General Manager

We just loved it... Will continue to come there.

Customer review rating 5.0/5

Vindi Families - 08/01/2021 Confirmed reviews ALL

Very modern, stylish hotel.... Great location....Simply loved the Altus Bar and Lounge, particularly....

excellent service, comfort and clean

Customer review rating 5.0/5

L. L. M. Families - 08/01/2021 Confirmed reviews ALL

Our family had a wonderful and memorable experience at your hotel. It is our first time there and we love it! The hotel is new, modern look and clean. The bed is really comfortable and the service is excellent. Thank you.

Well located for shopping

Customer review rating 3.0/5

Sahra M. Families - 08/01/2021 Confirmed reviews ALL

Generally ok but not great compared to overseas hotels of same price range Breakfast unexciting and limited. Maybe due to Covid Even though booked time in pool it was packed and very noisy when we arrived at our allocated time. The spa was totally being used by one large family group who were very loud and totally monopolising the spa pool and was intimidating for my granddaughter so she didn’t use it. Recommend providing bath robe and slippers in rooms.

Dear Sahra Thank you for taking the time to complete our survey. I was sorry to read that we did not meet your full expectations. I have taken particular note of your comments regarding the breakfast offering. We are continuing to take on feedback and review our offering ensuring we remain COVID safe. It is indeed a challenging time however we feel confident we should be able to meet expectations during this period. I was also disappointed to read that your pool/spa experience was impacted by other guests. I have shared this with the team to ensure we are monitoring on a more regular basis. Thank you once again for assisting us to perform at our best on all occasions. Please do not hesitate to reach out to me directly should I be able to assist you in the future. Kind regards Karen Taylor General Manager

Good stay and hotel well located

Customer review rating 4.5/5

Shez Couples - 07/01/2021 Confirmed reviews ALL

Experience was very great at our stay at the hotel. Customer service from staff was great and in-room service was fast.

Great getaway!

Customer review rating 4.5/5

Marisa Families - 07/01/2021 Confirmed reviews ALL

This last minute decision to stay overnight at Hotel Chadstone was a winner especially with the teenage kids! The hotel was modern with lovely colour schemes and the fact that the shops & entertainment complex was a few steps away was fantastic!

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