Booked at short notice (15 minutes after I refused to stay at a nearby hotel that had been booked for me.) Easy check in, great room, nice feel about the hotel.

During the stay, everything was good except for the long waiting when check-in. That's understandable as there was only 1 staff there. The room is good with the standard expected. Room service is a bit slow but this may be because of the busy hours (around 8 PM). But the whole experience is ruined by the unexpected parking cost. There's NO sign before the parking entrance that said there would be a cost at all, but only mentioned there will be a $70 flat cost for no-hotel customers. In common sense, is that mean the hotel customers are free? But the truth is it costs $25 dollars (if I'm not wrong). That's not a big amount, and I believe none of the hotel customers would really care about this small amount. But when there're thousands of free parking in the Chadstone shopping centre why do we park at the hotel's parking space at extra cost? Especially the free ones are only a few steps away. I did take a photo when exit the parking, but still can't find anything about the cost at all. It's not about the money but really disappointed about the misleading/misinformation.

Our 2 day stay was good breakfast was ample but lacked quality check especially fresh fruit. Some foods were not replaced and coffee served from barista was stone cold also coffee tea etc section in alcove was closed on Sunday which was quite good and enjoyable. Having my colleagues met on our stay we were disappointed that there was no whereto go for meals snacks coffee etc and was directed to into the shopping centre etc

Horrible sleep, couldn't wait to get up and go back home all because of the bed mattress. Topper. Mattres bed topper was filled with feathers. All night the stems of the feathers were poking out like sharp needles everytime you turn you would get pricked. Not sure if all the rooms have these matress toppers. I have to say customer service was great very friendly team from when we arrived, hotel was clean. They were running late in having our room ready we checked in at 3:30pm room should have been ready at 2:30pm.

Very helpful and friendly staff .

- pool was cold - service was not good. Staff were rude -

The experience was ok, could have been better. The hotel really needs to work on cleanliness and hygiene. The bedsheet and pillow cases in our room had blood stains, got it changed next day. The toilets were not cleaned as they should be, even the tiles in the shower were dirty on the edges. The water in the pool wasn’t cleaned as well. Being a new hotel, was expecting more from overall cleanliness perspective. And the pillows in the room were very uncomfortable, we didn’t slept well both the nights.

We got upgraded the room was spotless and beautifully decorated. Check in took ages for some reason it wouldn’t print our Agoda booking. The only fault we had was room service. We ordered and it never came. Then called housekeeping just to get toothpaste and a tea bag and it never came. After three calls they brought a pot of hot tea which was useless at 11pm at night I wanted it for the morning. Waited hours.

Such a great location for me. Your hotel is absolutely beautiful. All you staff are so friendly and make me feel at home. I stay in many hotels and this one is one of my favourites, I tell all my friends and colleagues how nice it is staying here.

Check in was easy, self parked car but was charged valet (reception refunded fee). Pillows were all high profile which was very uncomfortable. Beautiful decor and generous bathroom. The bartender in Altus Bar was very obliging and made some beautiful cocktails that weren’t on the list so we appreciated his skill and service. Although we were hoping to enjoy the pool it was busy with children so we avoided it and had a spa treatment instead. Breakfast was underwhelming and not good value. Overall a pleasant mother- daughter weekend away experience but probably wouldn’t rush back.

Loved the room we had for the days after our wedding and all the features ! Only thing I would note was breakfast staff told us there was no restaurant opened for dinner until the weekend which was the wrong information as we went there for dinner that night - other than that amazing staff and beautiful location to stay at!

Paid a premium for dinning in our room but unfortunately the chef just couldn’t get our order right on three seperate occasions.

This was an overnight stay as a birthday gift with my sister. It was wonderful that the restaurant was open as in my last several hotel stays there has been no breakfast availability. You can always find somewhere for dinner but you can't beat an in-house brekky. The reception staff were very helpful providing great information and assistance. It was a wonderful treat to return from the shops and find an afternoon tea of little cakes in the room for us. It was greatly appreciated.

Overall a great stay perfect location, amazing staff, beautiful breakfast and a great place to get away.

Coming from a small country town we where welcomed by really friendly staff who made us feel at home nothing was a problem for them the room was amazing our nine year old loved the view it was so good we will be telling people to stay there thanks so much for a wonderful time