Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 418 reviews
Hotel Chadstone Melbourne - MGallery by Sofitel
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Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Important notice of pool closure - the pool will be closed for emergency maintenance works from 20 January 2020 - 11 March 2020.

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148
chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Contact email

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :   Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodations

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Accessible room

Classic Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Accessible room

Classic Room with 2 Queen Size Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Accessible room

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 33
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Accessible room

Superior Room with 2 Queen Size Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Superior Room with 1 Kingsize bed city side

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queensize beds City side

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 45
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Suite, 1 bedroom with 1 King Size Bed and sofa

  • Max. number of persons: 2
  • Area: From 60
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Penthouse des stylistes

  • Max. number of persons: 2
  • Area: From 90
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Penthouse des créateurs

  • Max. number of persons: 2
  • Area: From 90
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Photo non contractuelle / Strictly non binding

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

418 reviews

tripadvisor

TripAdvisor Rating 4.0/5

58 reviews

Was convenient

Customer review rating 4.4/5

Con S. Solo - 24/02/2020 Confirmed reviews ALL

Was good I guess but wasn’t blown away

Dear Con, Thank you for taking the time to provide us with your review of recent stay. It was disappointing to learn of your experience and that your expectations were not met. I can understand the frustration and disappointment this may have caused. Rest assured, your comments have been passed on to the relevant managers for their review. Once again, thank you for your feedback. I hope that we will have the opportunity to welcome you back again in the near future to exceed your expectations. Sincerely, Vivek Singh Director of Operations

Great overnighter for movies and shopping.

Customer review rating 4.4/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

Extremely comfortable hotel, friendly staff, and well located in Melb Eastern Suburbs. Easy walk into Chadstone Shopping Precinct for shopping, movies and had dinner in the dining precinct. We had breakfast included in the package - great selection and wonderful service.

Dear Georgi, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Well located

Customer review rating 4.4/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Just ok

Dear Annette, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Very pleasurable

Customer review rating 4.4/5

Sheridan Couples - 24/02/2020 Confirmed reviews ALL

Great location. Great service & accommodation. Very relaxing.

Dear Sheridan, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Well located and good stay

Customer review rating 4.4/5

Hhmelb Families - 24/02/2020 Confirmed reviews ALL

Nice staff. Room clean.

Dear Harry, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Well appointed, good location and great staff

Customer review rating 4.4/5

Alison W. Families - 24/02/2020 Confirmed reviews ALL

From check in to check out we were made welcome and nothing was too much trouble. Our room was a good size, the bed very comfortable and bar fridge well stocked. I liked the bathroom arrangement with the separate toilet. The decor was comfortable and room well appointed. The option to relax up in the Altus bar and enjoy tapas and cocktails was super, after a busy week. Really enjoyed ourselves and will definitely recommend this hotel to friends and colleagues. Thank you

Dear Alison, Thank you for sharing your review on your recent stay with us. I am so thrilled to read that you enjoyed your visit at the hotel. I really appreciate your kind comments about our property's facilities and our offerings. Your review is very encouraging to read and it will be my absolute pleasure to share it with the team. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Great but fix the water pressure please.

Customer review rating 4.4/5

Tony J. Business - 24/02/2020 Confirmed reviews ALL

We came down for business and it was fantastic.

Dear David, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. We appreciate your recommendation and be sure to contact me I we can be any assistance. Sincerely, Vivek Singh Director of Operations

Well located for our business trip to Melbourne due to a Malvern meeting venue.

Customer review rating 4.4/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Very pleasant with the hotel so new and very convenient for our suburban business meeting. Enjoyed the restaurant and the ability to wander the best shopping centre in Melbourne.

Dear Russell, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

First Time - Very Enjoyable

Customer review rating 4.4/5

John Couples - 24/02/2020 Confirmed reviews ALL

Whilst only one night the staff helped make this a very enjoyable visit. The check in process was very efficient and helpful. As well as the usual welcome drink voucher when I mentioned we were eating at the restaurant next door was kindly provided with a drink voucher covering our party of six attending our daughter's birthday dinner. We utilised the valet parking and as I was picking up other dinner guests they kindly placed the car within easy access.

Dear John, Thank you for taking the time to review your recent stay. It was a such a pleasure to have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Good stay & well located

Customer review rating 4.4/5

Alex O. Business - 23/02/2020 Confirmed reviews ALL

Generally happy

Dear Alex, Thank you for sharing your review on your recent stay with us with. I am so thrilled to read that you enjoyed your visit at the hotel. I really appreciate your kind comments about our property's facilities and our offerings. Your review is very encouraging to read and it will be my absolute pleasure to share it with the team. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations Sincerely,

Well located

Customer review rating 4.4/5

Emma P. Business - 23/02/2020 Confirmed reviews ALL

My stay was overall great. I was working at Chadstone for a week so the location was perfect. One thing worth mentioning is the Gym, it was quite poor equipped, a couple of bikes and treadmills really isn’t enough. Apart from this, wonderful stay.

Dear Emma, Thank you for your excellent review. I was delighted to read that you found your stay at Hotel Chadstone such a positive experience. We appreciate your recommendation and look forward to your next visit. Sincerely, Vivek Singh Director of Operations
Customer review rating 4.4/5

Don P. Couples - 23/02/2020 Confirmed reviews ALL

Very Impressed as First time guests Hotel was close to Monash Medical Centre for early morning appointment ( only 7 min at 7.00am)

Dear Don, Thank you kindly for your comments regarding your stay and we do like to share all guests’ comments with our teams. We are delighted you appreciated our personable and instinctive service, and everything within your stay we seamless and stress free. We appreciate your recommendation and look forward to your next visit. Sincerely, Vivek Singh Director of Operations

Excellently appointed

Customer review rating 4.4/5

Alan G. Couples - 23/02/2020 Confirmed reviews ALL

We joyed the ambiance and fit out of the hotel and the customer service

Dear Alan, Thank you for taking the time to share your feedback on Google following your stay with us. I appreciate your comments and suggestions on how we could better improve our guest experience. I have noted these areas for review with our team. I hope that we have an opportunity to welcome you back for another visit in future. Sincerely, Vivek Singh Director of Operations

great location, easy access, plant to do

Customer review rating 4.4/5

David M. Couples - 23/02/2020 Confirmed reviews ALL

would go back again

Dear David, Thank you for taking the time to review your recent stay. It was a such a pleasure to have have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations Sincerely,

Good concept at shopping centre.

Customer review rating 4.4/5

Ros B. Couples - 22/02/2020 Confirmed reviews ALL

Pleasant

Dear Ros, Thank you for taking the time to share your feedback I am very happy to hear that you enjoyed our property's location and that our staff were able to help make your stay comfortable. It was such a pleasure having you stay with us and we hope to see you again in the near future Sincerely, Vivek Singh Director of Operations

Handy to shopping centre and family

Customer review rating 4.4/5

Jean Families - 22/02/2020 Confirmed reviews ALL

Had a very pleasant stay

Dear Wanda, Thank you for taking the time to tell us about your experience at the Hotel Chadstone Melbourne MGallery by Sofitel. I am confident your kind words will serve as an encouragement to the team . Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Sincerely, Vivek Singh Director of Operations

Great location for our needs

Customer review rating 4.4/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

It was pleasant

Dear Maureen, Thank you for taking the time to review your recent stay. It was a such a pleasure to have have you with us. I am so happy to read that you had a wonderful time at Hotel Chadstone. Your review is very encouraging, especially your feedback on the staff. Once again, thank you for your kind review. We hope to see you again soon. Sincerely, Vivek Singh Director of Operations

Average stay

Customer review rating 4.4/5

Guest100 Business - 22/02/2020 Confirmed reviews ALL

Nice and new but a few disappointments. I booked in for Yoga in the morning, but no one turned up Welcome book said yoga mat in my room but couldn't find one Dinner, the broccoli was over chard and very burnt tasting

Dear Sheree, Thank you for taking the time to provide your review following your stay. I was pleased to read that your overall stay was satisfactory. Disappointingly, you have also noted a few areas that fell below your expectations. Please be assured that I have shared your comments with the wider management team for their consideration. Hotel Chadstone prides itself on its high levels of service and attention to detail and I was naturally disappointed to read that we did not meet your expectation in this instance. We do hope to have the opportunity to welcome you again. Sincerely, Vivek Singh Director of Operations

"Great Staff - A few teething Issues"

Customer review rating 4.4/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

The staff were very welcoming and accommodating. The rooms were lovely but a bit smaller than I expected. They need to work through a few teething issues such as room service not being clear on the dining in menu, the pool not being operational at all during my stay and the welcome message in my room referencing another guest.

Dear Thashnie, Thank you for taking the time to review you recent stay. It was a pleasure to have you with us. Please accept my sincere apologies for the inconveniences experienced during your time at the hotel. I understand your frustration regarding our pool closure. Rest assured that your feedback has been shared with our leadership team for review and appropriate action. If you have a moment, we would also appreciate more details on your stay as we would like to ensure that situations similar to yours do not happen again. Our Front Office Manager can be reached on (0…. Once again, thank you for your feedback. I hope that we will have the opportunity to welcome you back again in the near future to exceed your expectations. Sincerely, Vivek Singh Director of Operations

Awesome vibe

Customer review rating 4.4/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

A great quick experience. Staff were attentive, rooms were clean and decorated beautifully. Love staying here!

Dear Marlin, Thank you for your review. I am very pleased to read that we provided you with a fabulous experience on your most recent stay. Our team are an exceptional group of individuals and I'm glad you had a very positive service and facility journey during your stay. I will be sure to share your kind words with my colleagues and hope to welcome you back again soon. Sincerely, Vivek Singh Director of Operations
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