Hotel Chadstone Melbourne - MGallery by Sofitel

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Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.3/5 761 reviews

ALLSAFE approved hotel

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Hotel extras

  • Local, seasonally sourced cuisine

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road

  • Shuttle Bus:  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS:-37.888445, 145.082125

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


From small plates to full tasting experiences, the menu by Scott Pickett presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Our guest reviews

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  761 reviews

TripAdvisor Rating  4.0/5  118 reviews

Coupled stay

TripAdvisor rating 5.0/5

David K TripAdvisor review

A very clean hotel which was a pleasure to stay at. The shopping was great and the views from the 12 th floor pool area were fantastic. Such a contrast after staying at the Pullman on Queens Road the previous week which was dirty and had poor service. No follow up nor apologies forthcoming!

Reception guy terrible

Customer review rating 2.0/5

Jan F. Families - Confirmed reviews ALL

Arrived at 3pm to check in, we booked adjoining rooms, firstly he only checked us into 1 room, I said we havy2, took at least 20 mins & then told only 1 room ready & would ph when the other ready, our bags were supposed to be brought to our room, had to ask twice for them,never got into our 2nd room until after 4pm, & I had to go to phone call to advise, he was pompous & not helpful, as Accor member we asked for later check out, he explained in a very rude, matter of fact manner maybe not possible, that’s fine but needs to learn how to communicate in a better manner The lady on reception the following morning when I phoned re later check out was very nice & nothing seemed a problem, unlike the guy the previous day, even though late checkout wasn’t available for both rooms , If rooms are not ready at 2 pm for check in, then a compensation should apply, no offer of even a breakfast voucher!!!

great service

Customer review rating 5.0/5

Irene Business - Confirmed reviews ALL

it was easy to check in and great food and service


Customer review rating 5.0/5

Joanna A. Solo - Confirmed reviews ALL

It was beautiful and clean and just so bougie

excellent and very convenient

Customer review rating 4.5/5

Rob Families - Confirmed reviews ALL

checked in, slept, work up, checked out

Well appointed hotel

Customer review rating 4.5/5

Ross B. Business - Confirmed reviews ALL

Booked at short notice (15 minutes after I refused to stay at a nearby hotel that had been booked for me.) Easy check in, great room, nice feel about the hotel.

Good stay ruined by the unexpected parking fee

Customer review rating 3.0/5

Ben Families - Confirmed reviews ALL

During the stay, everything was good except for the long waiting when check-in. That's understandable as there was only 1 staff there. The room is good with the standard expected. Room service is a bit slow but this may be because of the busy hours (around 8 PM). But the whole experience is ruined by the unexpected parking cost. There's NO sign before the parking entrance that said there would be a cost at all, but only mentioned there will be a $70 flat cost for no-hotel customers. In common sense, is that mean the hotel customers are free? But the truth is it costs $25 dollars (if I'm not wrong). That's not a big amount, and I believe none of the hotel customers would really care about this small amount. But when there're thousands of free parking in the Chadstone shopping centre why do we park at the hotel's parking space at extra cost? Especially the free ones are only a few steps away. I did take a photo when exit the parking, but still can't find anything about the cost at all. It's not about the money but really disappointed about the misleading/misinformation.

Hotel clean bright and modern

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

Our 2 day stay was good breakfast was ample but lacked quality check especially fresh fruit. Some foods were not replaced and coffee served from barista was stone cold also coffee tea etc section in alcove was closed on Sunday which was quite good and enjoyable. Having my colleagues met on our stay we were disappointed that there was no whereto go for meals snacks coffee etc and was directed to into the shopping centre etc

Horrible sleep

Customer review rating 3.0/5

Mike Families - Confirmed reviews ALL

Horrible sleep, couldn't wait to get up and go back home all because of the bed mattress. Topper. Mattres bed topper was filled with feathers. All night the stems of the feathers were poking out like sharp needles everytime you turn you would get pricked. Not sure if all the rooms have these matress toppers. I have to say customer service was great very friendly team from when we arrived, hotel was clean. They were running late in having our room ready we checked in at 3:30pm room should have been ready at 2:30pm.

Customer review rating 4.5/5

Suzanne C. Families - Confirmed reviews ALL

Very helpful and friendly staff .

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

- pool was cold - service was not good. Staff were rude -

Customer review rating 3.0/5

Karan N. Families - Confirmed reviews ALL

The experience was ok, could have been better. The hotel really needs to work on cleanliness and hygiene. The bedsheet and pillow cases in our room had blood stains, got it changed next day. The toilets were not cleaned as they should be, even the tiles in the shower were dirty on the edges. The water in the pool wasn’t cleaned as well. Being a new hotel, was expecting more from overall cleanliness perspective. And the pillows in the room were very uncomfortable, we didn’t slept well both the nights.

Lovely facilities and room

Customer review rating 4.0/5

Angeli P. Couples - Confirmed reviews ALL

We got upgraded the room was spotless and beautifully decorated. Check in took ages for some reason it wouldn’t print our Agoda booking. The only fault we had was room service. We ordered and it never came. Then called housekeeping just to get toothpaste and a tea bag and it never came. After three calls they brought a pot of hot tea which was useless at 11pm at night I wanted it for the morning. Waited hours.

I always love staying at your beautiful hotel

Customer review rating 4.5/5

Peter S. Business - Confirmed reviews ALL

Such a great location for me. Your hotel is absolutely beautiful. All you staff are so friendly and make me feel at home. I stay in many hotels and this one is one of my favourites, I tell all my friends and colleagues how nice it is staying here.

Good stay

Customer review rating 3.5/5

Chantal Couples - Confirmed reviews ALL

Check in was easy, self parked car but was charged valet (reception refunded fee). Pillows were all high profile which was very uncomfortable. Beautiful decor and generous bathroom. The bartender in Altus Bar was very obliging and made some beautiful cocktails that weren’t on the list so we appreciated his skill and service. Although we were hoping to enjoy the pool it was busy with children so we avoided it and had a spa treatment instead. Breakfast was underwhelming and not good value. Overall a pleasant mother- daughter weekend away experience but probably wouldn’t rush back.

Beautiful hotel - great rooms and features

Customer review rating 5.0/5

Leah Couples - Confirmed reviews ALL

Loved the room we had for the days after our wedding and all the features ! Only thing I would note was breakfast staff told us there was no restaurant opened for dinner until the weekend which was the wrong information as we went there for dinner that night - other than that amazing staff and beautiful location to stay at!

Poor in-room dinning service

Customer review rating 2.0/5

Miguel Families - Confirmed reviews ALL

Paid a premium for dinning in our room but unfortunately the chef just couldn’t get our order right on three seperate occasions.

Good attention to guest needs

Customer review rating 4.5/5

Lesley Families - Confirmed reviews ALL

This was an overnight stay as a birthday gift with my sister. It was wonderful that the restaurant was open as in my last several hotel stays there has been no breakfast availability. You can always find somewhere for dinner but you can't beat an in-house brekky. The reception staff were very helpful providing great information and assistance. It was a wonderful treat to return from the shops and find an afternoon tea of little cakes in the room for us. It was greatly appreciated.

A great hotel, convenient just lacking a coffee machine in the room, even a Nespresso pod machine, and the x trainer in the gym wasn’t working.

Customer review rating 4.0/5

Sheree Solo - Confirmed reviews ALL

Overall a great stay perfect location, amazing staff, beautiful breakfast and a great place to get away.

Our stay

TripAdvisor rating 5.0/5

bigtim63 TripAdvisor review

Coming from a small country town we where welcomed by really friendly staff who made us feel at home nothing was a problem for them the room was amazing our nine year old loved the view it was so good we will be telling people to stay there thanks so much for a wonderful time

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