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Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 812 reviews

ALLSAFE approved hotel

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Hotel Chadstone Melbourne - MGallery by Sofitel
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+ 24 Services

Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (nearby)
  • Well-being
  • Babysitting on requestPaying
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Panorama view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Panorama view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Panorama view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Panorama view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

812 reviews

tripadvisor

TripAdvisor Rating 4.0/5

92 reviews

Fantastic location next to Chadstone Shopping Centre

Customer review rating 4.0/5

Nicole Families - 02/05/2021 Confirmed reviews ALL

Whilst the hotel is in a great location, and very pretty I felt it was understaffed and also my room was on an angle. You could easily see one of the beds and the tv unit was on the uneven floor. The floor felt like there was a ramp half way across it. Very weird and I really don't think you should put guests in it.

Nice experience

Customer review rating 4.5/5

Mm Couples - 30/04/2021 Confirmed reviews ALL

Room was great and neat. Pastore was wonderful. The young man that checked us in was very helpful. The staff at Altus Bar were not as professional (maybe because we were using a complementary drink voucher? although that should make no difference). Our drinks sat on the bar for over 5 minutes while staff chatted and I ended up getting up and asking them if I had to collect the wine myself. When I asked what style the wine was, the young man could not tell us and had to go and ask..

Great stay! Exceed expectation!

Customer review rating 4.5/5

Georgia Couples - 28/04/2021 Confirmed reviews ALL

We stayed as our use for the Melbourne Travel Voucher program. It is our stay-cation within our council. Always wanted to try staying here and I felt pampered! The short walk to Chadstone made me feel like I went for a shopping trip to Seoul. The breakfast was really a hidden gem - it is expected food items but done so well! But they are understaff during the public holiday. The small let down is the swimming pool. It was too small and the windows are quite dirty, so can’t enjoy the view and a bit turn off when half the pool was filled with people.

Well located

Customer review rating 4.0/5

M. M. Couples - 28/04/2021 Confirmed reviews ALL

The hotel room was very well presented. The bathroom was great. The light switches were a little difficult to work. The restaurant and breakfast was great. more information

Average

Customer review rating 3.0/5

Anonymous Couples - 27/04/2021 Confirmed reviews ALL

The light system in the room needs to be explained to guests. The relationship between the Master and individual switches was different to what I had experienced before. The manager at the in house cafe had a very condescending attitude when inquired about dinner and breakfast. There are nicer ways to say "book at reception". There was a lot of noise in the corridor on my floor on Saturday night around midnight. I rang reception but no one picked up. Will not be back.

As good as it gets!

Customer review rating 5.0/5

Robert Couples - 27/04/2021 Confirmed reviews ALL

Everything about the chadstone hotel met & exceeded our expectations!! Just perfect in every way!

Great stay, room clean and loved the look and feel of the room, staff polite and helpful

Customer review rating 5.0/5

Emmy Families - 27/04/2021 Confirmed reviews ALL

Stayed one night with my husband and 4 year old Room was clean and modern and new with a classic charm. Staff were helpful and overall stay was amazing! Chadstone shopping centre was a huge bonus!!

Could have been better

Customer review rating 3.5/5

Colin M. Families - 27/04/2021 Confirmed reviews ALL

Could have been better Reasons Called couldn't get through to book then no-one rung me back for a few days Arrived and the full package of what I booked wasn't visible. Reception found it difficult to access the breakfast we were meant to have. Always asking for credit card particularly on day of restaurant. Rang me on day for it which I found insulting. Cleaning of room very good between night 1 and 2. When arrived fluff on floor. Bar staff very good.

Overall an okay stay

Customer review rating 3.5/5

Ren Friends - 26/04/2021 Confirmed reviews ALL

Overall an okay stay. We were grateful to be upgraded to a different room at the start of our stay- which has a city view. However, had some issues with cleanliness of facilities- pool and that housekeeping did not complete a thorough clean as requested and that was after we had to call to remind them to clean our room multiple times. Putting those aside, we were genuinely surprised by how comfortable the bed was, the generous tv selections and how classy the room was setup.

Amazing Hotel. Amazing rooms and staff. Will be staying again.

Customer review rating 5.0/5

Anonymous Families - 26/04/2021 Confirmed reviews ALL

So good to be back staying back in a Hotel. The room I stayed in was beautiful, breakfast was great. location was great and service was perfect.

Customer review rating 4.0/5

Margaret M. Couples - 26/04/2021 Confirmed reviews ALL

Great.

Different but a fun stay

Customer review rating 3.5/5

Naomi Couples - 26/04/2021 Confirmed reviews ALL

It was a lovely rest and break away with my husband.

Customer review rating 3.5/5

Renee Solo - 26/04/2021 Confirmed reviews ALL

Hello, The hotel is absolutely beautiful, the room and bathroom was just stunning, and all felt very clean. Location is great, parking was easy. In saying that I did find the bed very hard and had a terrible sleep. I also had breakfast at the buffet and apart from the items made to order, everything else, including everything in the bain Marie dishes was stone cold. I would also recommend more hand sanitiser, particularly in the lifts. Regards, Renee

Great Conference Venue

Customer review rating 4.5/5

Adam D. Business - 26/04/2021 Confirmed reviews ALL

I hosted a week long workshop that requires excellent staff and support. The venue, the people, and thr rooms were terrific - nothing was too much trouble for them.

The room is beautiful/ the check in was horrible (staff) not great

Customer review rating 3.5/5

Ammie E. Solo - 26/04/2021 Confirmed reviews ALL

Staff when I check in made me feel horrible, I felt really uncomfortable call reception after my check in. I was not given paper work about my room and what dinner I could have.

good stay, clean and new facilities

Customer review rating 4.5/5

Monika Friends - 26/04/2021 Confirmed reviews ALL

easy check in process, friendly counter, need to book everything in advance due to covid- a bit of waiting esp front counter during busy time

Refreshing, modern and convienent

TripAdvisor rating 5.0/5

990glenm Business - 19/04/2021 TripAdvisor review

We enjoyed the freshness of the hotel, looks great, welcoming and convenient to Chadstone Shopping centre, great range of restaurants and food, easy parking. Great views & roof top pool, Very friendly service.

Exceptional service

TripAdvisor rating 5.0/5

aladore2854 Business - 15/04/2021 TripAdvisor review

Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%

Met all our expectations

TripAdvisor rating 5.0/5

ghurst10 05/04/2021 TripAdvisor review

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.

Really Disappointed

TripAdvisor rating 2.0/5

Jessicajane1982 31/03/2021 TripAdvisor review

Sadly I was really disappointed with my trip. I had planned a much needed girls night with my bestfriend as we have small children. We were really looking forward to it. Firstly it took 25 mins to book in as there was only one person on counter and a massive line. This was 3pm on a Saturday. There was some staff member fluffing around in a suit moving an empty luggage cart around the foyer trying to look busy. My friend asked him if he could assist on counter but he said no and something about changing over of managements shift. We got the room and were really excited to have a few glasses of bubbles. My friends champagne was warm so we needed ice. My friend went out into the hall way and bumped into a housekeeper who said she would organise it. 25 minutes later and no ice my friend calls reception for the ice and also someone to help set up GoogleCrome as the tvs don't have any pay TV stations. Reception said the ice would be right up but they she didn't know how the GoogleCrome worked and couldn't help. Another 20 mins later no ice so I call reception and order it again and also ask about the GoogleCrome. I must have gotten someone else as they said the ice will be right up and they are sending someone up to sort the GoogleCrome. After another 15 mins my friend had to grab something from her car and then go looking for the ice. She leaves and 2 mins later I get a knock at the door. No ice! But I was offered a cup and saucer. She gets back about 15 mins later. She ended up going to the Bar to get some ice there. Couldn't believe it still hadn't been delivered. So if you want good service... do not book here! Also the room was dirty!!!! Not a great sign when you believe all this deep cleaning is happening because of the Corona Virus. We moved a bedside table to put in between our twin beds as we needed something to put our shared cheese platter on. The amount of dust underneath was unbelievable. I was able to scrape it into a massive pile. So id say it have never been vacuumed since the hotel was built. It was all just such as shame as we were so looking forward to our night. I expected it to be much better.

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