Name: Hotel Chadstone Melbourne - MGallery by Sofitel
Address: CHADSTONE, 3148, AUSTRALIA
Telephone: (+61)3/91083333

In accordance with the directions from the Chief Health Officer, all guests over the age of 16 who wish to utilise our public facilities need to provide official proof of vaccination or a medical contraindication certificate upon arrival. We are an accredited ALLSafe hotel, practicing the highest standard of hygiene for the comfort and wellbeing of our guests. For any further information, please call our team on 03 9108 3333.

Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.3/5 916 reviews

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Description

Hotel Chadstone Melbourne - MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Welcoming and caring for others is the very heart of what we do. In order to ensure your safety and well-being, we have adapted our service and implemented the ALLSAFE label. Contact me directly on Karen.Taylor@accor.com

Karen TAYLOR, Hotel Manager

A sanctuary of style, the hotel offers the perfect luxury escape. Its unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting you into a world of glamour and opulence. Offering exclusive experiences, exceptional service and boasting views of the Melbourne skyline, Port Phillip Bay and the Dandenong Ranges, this five star hotel has been built with the ultimate in guest experience in mind.

Chadstone, one of the world's best shopping, business, dining and entertainment districts, allows guests to continue the journey of luxury within close proximity to the Melbourne CBD.

Hotel extras

Local, seasonally sourced cuisine
Extensive wellness facilities at Holism Retreat day spa
Anytime In Room Dining
Fashion, art & design await your discovery
Dive into relaxation at the indoor rooftop pool

ALLSAFE approved hotel

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 CHADSTONE
Australia

Telephone +61 3 9108 3333

+61 3 9108 3334

Shuttle Bus: Federation Square

By plane
TULLAMARINE MEL At 43km / 27 miles
By car
WARRIGAL ROAD At 1.2km / 0.75 miles
By train
HUGHESDALE At 1.5km / 0.93 miles

GPS:-37.888445, 145.082125

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Pastore

From small plates to full tasting experiences, the menu by Scott Pickett presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room

Max. number of persons: 2
Area: From 29 m² / 312 sq ft
Views: Panorama view Note

*Subject to availability

Bathrobe
Slippers
Pillow Menu
Coffee/tea making facilities
Ironing board and flat-iron(...)

Classic Room with 2 Queen Size Beds

Accessible room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: Panorama view Note

*Subject to availability

Bathrobe
Slippers
Pillow Menu
Coffee/tea making facilities
Ironing board and flat-iron(...)

Superior Room with 1 King Size Bed

Accessible room

Max. number of persons: 2
Area: From 33 m² / 355 sq ft
Views: Panorama view Note

*Subject to availability

Bathrobe
Slippers
Pillow Menu
Coffee/tea making facilities
Ironing board and flat-iron(...)

Superior Room with 2 Queen Size Beds

Accessible room

Max. number of persons: 4
Area: From 36 m² / 387 sq ft
Views: Panorama view Note

*Subject to availability

Bathrobe
Slippers
Pillow Menu
Coffee/tea making facilities
Ironing board and flat-iron(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: Panorama view Note

*Subject to availability

Bathrobe
Slippers
Pillow Menu
Nespresso machine
Coffee/tea making facilities(...)

Our guest reviews

Fantastic attention to detail

Jess Solo - 6/26/2022 Confirmed reviews ALL

Fantastic stay, Very friendly, helpful staff. The hotel is immaculately clean.

Nice hotel, well presented however dissatisfied with the service

Sunita P. Friends - 6/25/2022 Confirmed reviews ALL

We had booked an overnight stay to celebrate a friends birthday as a "girls weekend" away after 2 years of lockdown and were looking forward to a mini break. However when we went to the pool and spa at 4pm we were told that it will be closed all weekend due to an incident that occured. This was extremely dissapointing as we were looking forward to using these facilities as part of or our relaxation. The staff member advised us to talk to reception as to how we could be compensated. At checkout, when we mentioned it to the reception we were then advised that the pool reopened at 7pm the previous night and no one bothered to advise us of this. The staff member was very UNapologetic about this and could only offer us 10% off our next stay which was extremely disappointing. Although the hotel is well located and designed, the experience was extremely underwhelming and is not something I would reccomend to friends. I would also not to return here due to the experience we had and how poorly it was managed.

Dear Sunita Thank you for taking the time to tell us about your experience at Hotel Chadstone Melbourne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have taken particular note of your disappointment regarding the pool closure and the way in which it was handled. I am sorry that this marred your stay and albeit was out of our control, there appears to have been a level of communication breakdown from our team to compound this issue. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. I understand that you feel the compensation offered was not appropriate and I would be pleased to provide to assist you further in this area. Should you choose to return please reach out to me directly and I would be pleased to offer a special rate. Thank you once again for sharing your feedback. Kind regards Karen Taylor General Manager

Good facilities

Mark Business - 6/24/2022 Confirmed reviews ALL

Excellent service and rooms. Very poor breakfast choice and disappointing that there are air dryers in the public washroom and not towel.

Very clean and comfortable

Reema A. Solo - 6/23/2022 Confirmed reviews ALL

I had an excellent stay. The hotel room was extremely clean and comfortable. The parking was a little confusing at first but then it was okay. The breakfast selection was by far the worst I have had. Minimal variety, stale bread and the plates of fruit, cheese etc weren’t filled properly. Scarce amount.

Good