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Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 1,035 reviews

ALLSAFE approved hotel

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Hotel Chadstone Melbourne - MGallery by Sofitel
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+ 15 Services

Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry Paying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (nearby)
  • Well-being
  • Babysitting on request Paying
  • Bike rack facilities
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 chadstone

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Our restaurants and bars


Type of cuisine: Wine bar

Well positioned on the top floor, take in the city skyline views .

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed


An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed


With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,035 reviews


TripAdvisor Rating 4.0/5

98 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021


Customer review rating 2.5/5

Amy Friends - 21/07/2021 Confirmed reviews ALL

The check in process, including valet parking was good. I was utterly appalled with the way the swimming pool COVID restrictions were handled. Breakfast was good. At check out, I wasn't even asked how my stay was.

Convenient location

Customer review rating 5.0/5

Nicole Couples - 20/07/2021 Confirmed reviews ALL

Amazing stay wish we could stay for longer

Cleanliness was a standout

Customer review rating 5.0/5

Yasine Families - 18/07/2021 Confirmed reviews ALL

Booked a girls night for my wife and 2 daughters , they absolutely loved the hotel and service.

Great stay

Customer review rating 4.5/5

Nakita Couples - 18/07/2021 Confirmed reviews ALL

Stay was fantastic, great and friendly staff who were very helpful. The room was beautiful with great views and comfortability. The services provided were excellent, such as hands free shopping and dining vouchers. The breakfast was decent with good variety of foods. Overall, recommended stay for those who want a staycation within Melbourne with lots of shopping.

Brilliant stay

Customer review rating 5.0/5

Will Couples - 18/07/2021 Confirmed reviews ALL

Really enjoyed our stay and we stay again

Good stay, quiet, next to shopping centre and free parking

Customer review rating 5.0/5

Thao Solo - 18/07/2021 Confirmed reviews ALL

Great service from the front desk and complimentary sweet on the arrival was unexpected. Thank you

Great Value

Customer review rating 4.5/5

Kellie S. &. L. V. Families - 16/07/2021 Confirmed reviews ALL

We found the offer online through my FACEBOOK feed for the $299 stay. It is great value and we have recommended to our friends. We only book one night to see if we liked the experience, since it is a fare drive from Kerang. Pastore We did not like the attitude of the male staff who seemed to look down on us as we only wanted something small to eat, the chef had a not so friendly voice and his call of "service" was very downbeat, I think the menu needed to cater for hotel guests who don't have a choice other than the restaurant to dine as the rooftop bar is closed which surprised us, this could have been a nice space to sit and have a coffee but the doors were closed to guests -only the pool was on offer. The citrus cake I did have was delicious however I had only three elements on the plate - cake, mascarpone & an orange segment. I was asked how our dishes was and fed back to the server that my orange segment had a huge piece of pith which left the dish unbalanced as I am sure that the chef who created the dish had intended me to enjoy all three elements in each bite. I was really annoyed that his response was a flippant "that’s how orange come?". Overall we enjoyed the two dishes we ordered but would like the hotel to have another option for guests to choose. I would have liked a guest desk or the concierge placed nearer the entrance as the staff are not out the front to greet you. It is quite dim where staff are placed at the rear.

Customer review rating 4.0/5

Anonymous Families - 16/07/2021 Confirmed reviews ALL

Great experience however really do think it’s ridiculous to have to pay for parking. Should be complimentary with the stay.

Good Stay

Customer review rating 4.5/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

Great new Hotel. Nice staff. Comfy room.

Wonderful and welcoming.

Customer review rating 5.0/5

Kylie. Families - 15/07/2021 Confirmed reviews ALL

Staff were welcoming and attentive, nothing was too much trouble. The rooms were even better than they looked on line. Our children loved the pool and of course having Chadstone on your doorstep is unbeatable.

Nice room

Customer review rating 3.5/5

Jaf Couples - 15/07/2021 Confirmed reviews ALL

Overall it was a good stay. The room is more spacious than average hotel rooms and the hotel is pretty new. Staff are friendly and helpful. However, the hotel management could have paid more attention to details in providing service. For example, upon arriving in our room, we found an air purifier machine left there by the cleaning staff, which is not supposed to be. The next day we also found that the Nespresso coffee machine in our room did not work, so we just used instant coffee.

Good stay

Customer review rating 3.5/5

F. Friends - 14/07/2021 Confirmed reviews ALL

Was very disappointed with the bathroom light coming on every 30 minutes, and the loud noise from above. It sounded like kids jumping and running

Great stay

Customer review rating 4.0/5

Kate C. Solo - 13/07/2021 Confirmed reviews ALL

I was very well looked after and my room was fantastic.

Excellent swimming pool

Customer review rating 4.0/5

Wandleberry Families - 13/07/2021 Confirmed reviews ALL

We stayed at MGallery with 3 young kids over the weekend and we all had a great time staying there! The swimming pool is located on the top floor, not overly big but well designed where adults can order drinks from the bar and sit on the couch enjoying the sunset while little kids play at the pool.

Great locations, amazing room

Customer review rating 4.5/5

Daz Couples - 13/07/2021 Confirmed reviews ALL

Lovely stay at the Chadstone hotel, the room was clean and comfortable. Furniture in the room was really useful if you need a space to do a bit of work or some reading. The bathroom was amazing especially with the rain shower and two faucet sink. Location was really convenient being right beside Chadstone Shopping Centre. Breakfast selection was a little limited but quality of food was good. Overall a really pleasant stay, would recommend to others.

Fantastic staff, lovely motel

Customer review rating 5.0/5

Nicky Families - 12/07/2021 Confirmed reviews ALL

From the moment we arrived until we left we were treated lovely! Hotel has a beautiful feel about it, and the room was beautiful.

Great location and facilities

Customer review rating 4.5/5

Vivian Families - 12/07/2021 Confirmed reviews ALL

Lovely enjoyable stay with family. Our second staycation this year at Chadstone Hotel. Loved the pool and spa up on the top floor.

Refreshing, modern and convienent

TripAdvisor rating 5.0/5

990glenm Business - 19/04/2021 TripAdvisor review

We enjoyed the freshness of the hotel, looks great, welcoming and convenient to Chadstone Shopping centre, great range of restaurants and food, easy parking. Great views & roof top pool, Very friendly service.

Exceptional service

TripAdvisor rating 5.0/5

aladore2854 Business - 15/04/2021 TripAdvisor review

Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%

Met all our expectations

TripAdvisor rating 5.0/5

ghurst10 05/04/2021 TripAdvisor review

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.

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