Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,803 reviews

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Mercure Melbourne Albert Park - Image 1
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65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,803 reviews

Customer review rating 4.0/5

Ninah R. Business - Confirmed reviews ALL

I thought the hotel was well located and the check in staff went above and beyond when I arrived which I appreciated. I thought the in room dining options were limited and could have been more varied. I also lost an earring in my room and couldn't get hold of the hotel to raise this so I found the ability to get through to the desk quite difficult after I had left the property. The daily cleaning service could have been a little better, there were often items left around the room that were clearly rubbish (i.e., the welcome snack and opened water cans) but generally good stay and would know how to have a better stay next time.

Dear Ninah R., Thank you for sharing your experience at Mercure Melbourne Albert Park. We are delighted to hear that you found our location convenient and that our check-in staff provided you with exceptional service. Your appreciation means a lot to our team. We acknowledge your feedback regarding the in-room dining options and the challenges you faced in reaching our desk after your departure. We strive to provide a seamless experience, and your insights will be taken into consideration as we evaluate our services. Additionally, we regret to hear that the cleaning service did not meet your expectations during your stay. Please know that we continuously aim to enhance our housekeeping standards. We thank you for your valuable feedback and are pleased to learn that you had a generally positive stay. We hope to welcome you back in the future, where we aspire to provide an even better experience. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Dane P. Families - Confirmed reviews ALL

Staff were great and the position couldn’t have been better. Room itself was large and modern.

Dear Dane P., Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and staff met your expectations, and that you enjoyed your spacious, modern room. Sincerely, Rieko Indra Room Division Manager

Customer review rating 3.5/5

Darren G. Couples - Confirmed reviews ALL

Very pleasant overall. Only two small issues - there was no bath soap in the dispenser on arrival (you would expect this to be checked as part of the room cleaning) and the coffee from the machine in the restaurant at breakfast was undrinkable. For the cost of the stay, I would expect Barista-grade coffee to be a part of the offer.

Dear Darren G., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found your overall experience pleasant. However, I regret that your arrival did not meet expectations due to the oversight in the bath soap dispenser and the quality of coffee served at breakfast. We appreciate your comments, as they help us to enhance our services and offerings for future guests. Sincerely, Rieko Indra Room Division Manager

Customer review rating 2.0/5

Melisa F. Families - Confirmed reviews ALL

We stayed during the F1. We are Gold Accor Members. We were asked what time we would be checking in and the night before with a very low occupancy, 1 room was ready and the other 2 at normal check in time. People came after us and checked in before us. The Bar was shut early on Thursday night. The rooms are a premium during this time and no extra services were available until Friday. The rooms are tired. Very disappointing. The Concierge was outstanding he organised a Mercedes Van to the Airport and was very helpful during our stay. Overall very lack lustre.

Customer review rating 4.0/5

Wendy R. Friends - Confirmed reviews ALL

Rooms clean but dated. Disappointed my room wasn’t ready well after 2pm so I had to swap to another room. I was supposed to get discounted parking but I was charged $70 and the parking ticket was $65. Not a lot of difference I know, but usually there is a discount for hotel guests not and increased price. hard to understand and staff fobbed it off when I queried itOverall our stay was fine

Dear Wendy R., Thank you for your feedback regarding your recent stay at Mercure Melbourne Albert Park. I appreciate your comments about the cleanliness of the rooms, though I understand your disappointment with the room readiness and the parking charges. Our team strives to provide clarity on our parking policies, and I regret any confusion you may have experienced. Your observations will be shared with the relevant departments to enhance our service. We are glad to hear that, overall, your stay was satisfactory. Best regards, Rieko Indra Room Division Manager

Other web-users rate our hotel

  • 573 reviews 8.6/10 Location
  • 1,316 reviews 4.8/10 Room
  • 1,084 reviews 7.4/10 Service
  • 48 reviews 3/10 WiFi
  • 609 reviews 5.1/10 Comfort
  • 459 reviews 4.1/10 Cleanliness
  • 325 reviews 4.4/10 Vibe
  • 275 reviews 8/10 Breakfast

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