Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,791 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,791 reviews

Customer review rating 4.5/5

Gabriel N. Families - Confirmed reviews ALL

Very helpful staff.

Customer review rating 4.0/5

Angela N. Business - Confirmed reviews ALL

There was a mix-up with bookings and a room was not available for me. They suggested I take a seat while it was sorted out, but no-one kept me updated. I sat for some time and then needed to attend a meeting. I wasn't offered a complimentary drink or food, despite arriving at lunch time. I eventually checked in after the meeting at 8.30pm. As many people use their mobile phone alarms, it would be ideal to be able to plug your phone it by the bedside cabinet, but there was no allowance for this.

Customer review rating 5.0/5

Cameron M. Business - Confirmed reviews ALL

I was travelling with my brother to complete some family business. The Mercure was conventiently located, with a quiet room facing Albert Park. The staff promptly converted to room so we had separate beds as booked and organised parking for a vehicle too tall for the car park. Staff were very courteous and helpful. The room very clean and beds very comfortable. We woke refreshed and recharged to complete our tasks organised for the day.

Customer review rating 3.0/5

Neil Z. Couples - Confirmed reviews ALL

Overall, the hotel location is very good and convenient, and the general service level was acceptable. The front desk staff were polite and helpful during check-in, which we appreciated. However, I would like to share some concerns regarding the stay itself. The hotel facilities feel quite dated, and most importantly, the soundproofing was extremely poor. I stayed on Level 3 on Saturday, 14 February, and from the afternoon of check-in through to the following day, there was constant noise from upstairs and neighbouring rooms. Conversations, footsteps, and general movement were clearly audible, making it very difficult to relax or get a good night’s sleep. This stay was intended as a quiet weekend getaway with my wife, and we specifically chose Mercure Albert hoping to enjoy a peaceful and comfortable environment. Unfortunately, the noise issues significantly affected the overall experience, and the room itself did not meet expectations for a restful stay. Thanks. Neil (Yifan) ne…

Customer review rating 4.0/5

Antje B. Business - Confirmed reviews ALL

Gutes Business Hotel

Other web-users rate our hotel

  • 573 reviews 8.6/10 Location
  • 1,324 reviews 4.9/10 Room
  • 1,091 reviews 7.4/10 Service
  • 48 reviews 3/10 WiFi
  • 618 reviews 5.2/10 Comfort
  • 462 reviews 4.2/10 Cleanliness
  • 324 reviews 4.1/10 Vibe
  • 274 reviews 8.1/10 Breakfast

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