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Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 4.0/5 6,285 reviews

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Mercure Melbourne Albert Park
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+ 27 Services

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Windows Restaurant for modern on site dining and breakfast served daily

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT:  Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS:-37.84978, 144.978662

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 1,060 m²

  • Maximum capacity: 1353 people

  • Maximum banquet capacity: 924 people

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Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

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ALL Rating 4.0/5

6,285 reviews

TripAdvisor Rating 3.5/5

882 reviews

Great staff & clean hotel

Customer review rating 3.5/5

Angela Couples - 08/01/2021 Confirmed reviews ALL

Great seating area on ground floor with comfortable chairs. Really great area. Check in could have been more welcoming & informative. I was not asked for my Accor membership number. Checkout great. Staff were great. Parking good. 2 pillows & plate and milk outside the door on arrival and for most of the afternoon. Only 2 pillows supplied, asked for another 2 which we received promptly. Room: needed 2 hands to flush toilet with great force. Office chair broken and an OHS issue. Fortunately I felt it was loose and didn’t go back on it, if I had I would have fallen back on to floor. Bar: great staff, Annabelle was delightful and helpful. Breakfasts were warm, not hot.

Good Morning, Thank you for taking the time to provide your feedback. Great to hear service was a highlight during your stay. I do apologize for the chair in the room which I have since had investigated and replaced from room 4609. I hope the rest of your stay was enjoyable and you enjoyed your time in Melbourne. I certainly look forward to welcoming you back again soon. Josh Brodie rooms Division Manager

New Year in Melbourne

TripAdvisor rating 5.0/5

colbowrights 04/01/2021 TripAdvisor review

Our first trip in over 12 months. Have stayed at Mercure Albert Park previously and it was like coming home. Greeted by staff on arrival and understandable a genuine excitement in the air. Fully recommend the Mercure and look forward to our next opportunity to stay here. Wonderful service by Valet Parking team and food and service in the Atrium Lounge excellent. Too many great staff to remember all their names. 10/10.

Dear Colbowrights, We were delighted to welcome you back to Mercure Melbourne Albert Park for your recent stay and would like to thank you for taking the time to provide feedback. It is so great to hear that you had such a lovely stay here and we sincerely appreciate all of your kind comments. I have passed along your feedback to the entire team and we look forward to welcoming you back in the near future. Warm regards, Michael

Great location, very peaceful stay and excellent room.

Customer review rating 5.0/5

Sharon R. Families - 11/10/2020 Confirmed reviews ALL

Unfortunately our stay wasn't because of a exciting trip to Melbourne! It was to visit The Alfred hospital. My brother is terminal. But on saying that, the room was really spacious, which made it easy to move around without being on top of each other. We were warm and comfortable.

Dear Sharon, Many thanks for taking the time to provide feedback on your recent stay with us at the Pullman Melbourne Albert Park. We are sincerely sorry to hear the circumstances for which you required to stay, however, are glad you had a comfortable stay nonetheless. We hope to welcome you back for leisure on the next occasion. Warm regards, Michael Thomas General Manager

Nice stay

Customer review rating 4.0/5

Eddie B. Couples - 14/09/2020 Confirmed reviews ALL

Was a nice stay, only downside was as a Platinum member I usually get a welcome pack with water and some other surprises but on this occasion I didn't receive anything.

Dear Mr. B., Thank you for the great review of our hotel! Thank you for your feedback which we appreciate and take note to share with the team for improvements. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michael Thomas General Manager

A bed for the night

Customer review rating 2.5/5

Rita D. Families - 08/07/2020 Confirmed reviews ALL

The room was cool. Maintenance come and said they would turn the heat up. After an hour it was still cool so we ask for a heater and that worked. The room had 2 queen bed but only one comfortable chair. So my sister had to sit on the desk chair or on the bed after 4 hours of sitting in a car.

Dear Rita D., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again our sincere apologies. Sincerely, Michael Thomas General Manager

Beautiful Room and the best customer service

Customer review rating 4.5/5

Lindy W. Solo - 02/07/2020 Confirmed reviews ALL

The staff at the Mercure are outstanding. Nothing is to much trouble and their customer service is amazing. Thanks so much for a great stay in a beautiful room.

Dear W., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly team were able to accommodate all your needs. I will pass on your compliments to Rhett and Nicola, as they will be thrilled to hear that they helped you to enjoy your stay. Thank you for choosing to stay with the Mercure Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards, Michael Thomas. General Manager.

Great location With good people to help you out

Customer review rating 5.0/5

Stan Families - 02/07/2020 Confirmed reviews ALL

it was Excellent experience I really enjoyed it clean Room good facilities

Dear Guest, Thank you very much for your excellent comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Ok

Customer review rating 3.0/5

Cassie Business - 02/07/2020 Confirmed reviews ALL

Friendly staff and appreciate the covid safety efforts Room was extremely average, bathroom nkt very clean

Dear Cassie, Thank you for taking the time to provide this feedback. We take your comments seriously and have discussed with the team for continues improvement. We hope to welcome you back again. Kind regards Michael Thomas General Manager

All good

Customer review rating 5.0/5

Anonymous Business - 30/06/2020 Confirmed reviews ALL

Fine

Dear Guest, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Well located

Customer review rating 3.5/5

Amy G. Couples - 28/06/2020 Confirmed reviews ALL

Nice room, good that check out was late Not happy that milk or coffee was not provided (only 1 sachet left). When i asked the reception, it took over 1.5hours before someone bought it up. I even suggested to go down to get it as i was so desperate and it was so late. Someone had made the bed. but didn't stock up the coffee and didn't replace new cups.

Dear Amy, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your comments. Thank you for your objective feedback. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

well located

Customer review rating 3.0/5

Fiora Couples - 28/06/2020 Confirmed reviews ALL

the rooms were clean, staff friendly and the hotel quite and comfortable

Dear Fiora F., Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Great location - looking a bit old

Customer review rating 3.5/5

Anonymous Couples - 22/06/2020 Confirmed reviews ALL

The location was great, staff were excellent but the place is looking a bit tired. The bathroom in particular could do with an upgrade.

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival this is certainly not the experience we want any of our customers to have. I have taken your feedback to the team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards Michael Thomas General Manager

Comfortable

Customer review rating 4.0/5

Michael Solo - 20/06/2020 Confirmed reviews ALL

All good, of course if the pool etc was open it would be better.

Dear Michael, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Good transit hotel not well located for a turistic experience=away from city life &plenty traffic

Customer review rating 3.0/5

Andy Business - 18/06/2020 Confirmed reviews ALL

Your crew=very good Hotel location=average Hotel restaurant/breakfast selection=very average and pricy Premise common interiors=nice and good. Level4 rooms=a bit worn out and average =need renovation. Room bathroom=definitely needs renovation=almost not acceptable by geneal public unless others are paying. Front desk/reception=too far fown and in the dark.

Dear Andrea M., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Michael Thomas General Manager

ok place to stay

Customer review rating 0.5/5

Theo Z. Business - 18/06/2020 Confirmed reviews ALL

poor .beds were hard as and when we booked the room it said that the motel had foxtel well guess what no it dont . so very unhappy

Dear Theo z., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Thomas General Manager

Nice clean rooms, friendly staff

Customer review rating 4.0/5

Muzza Couples - 15/06/2020 Confirmed reviews ALL

Good over night stay, As always at Accor hotels

Dear Mr D., Thank you for such a wonderful review of our hotel. It is always warming to see that we have made you stay enjoyable and welcoming, especially during these times. Stay safe and we look forward to welcoming you back again soon. Kind Regards, Michael Thomas. General Manager.

Comfortable with good amenities

TripAdvisor rating 4.0/5

D S 12/03/2020 TripAdvisor review

No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.

Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.

Workshop

TripAdvisor rating 5.0/5

annemoore49 Business - 08/02/2020 TripAdvisor review

I recently attended a 2 day Retreat arriving very tired on Sunday evening. Room service was excellent, very professional staff in every area. Our workshop was held in house and food provided was tasty and well presented. Room was very comfortable and clean. Highly recommend this hotel.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park! It is always a pleasure to receive such positive feedback and I am thrilled to read that our friendly teams were able to accommodate all your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne

TripAdvisor rating 5.0/5

clemmhk 28/01/2020 TripAdvisor review

Great position, polite and helpful staff, convenient, nice views, spacious rooms with no noise transfer and a roomy environment in the hotel. Close to transport and pleasant walking nearby. Easy access to carpark.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner, Guest Experience Manager.

good spot in the city

TripAdvisor rating 4.0/5

John B 22/01/2020 TripAdvisor review

my second stay at the Mercure at Albert Park staff were great from check in to check out. Rooms older style but clean and bright Location perfect if you are doing something in the city or need to go to the suburbs

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us! We look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

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