Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,155 reviews

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Mercure Melbourne Albert Park - Image 1
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65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's

Make the moments count at Mortimer's. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,155 reviews

TripAdvisor Rating  3.7/5  918 reviews

Customer review rating 3.0/5

Rowan P. Business - Confirmed reviews ALL

I enjoyed my stay and will stay again, just a couple of small things . A bit confusing at check in what was Pullman and what’s was mecure. I struggled with a usb port to charge my phone . Didn’t realise that there was one on the light . I went to the shop and bought a wall charger before realising . May be a sticker might help . Thanks

Customer review rating 3.0/5

Stacey S. Business - Confirmed reviews ALL

Room was good, staff were lovely, food was terrible

Hi, Thank you for taking the time to share your feedback. I'm truly sorry to hear that our gluten-free options did not meet your expectations. We understand how important it is to provide safe and varied choices, and it’s clear we fell short during your stay. Your comments about the lack of separate spreads and the limited selection have been shared with our kitchen team for review. We are committed to improving and ensuring that we offer better options for guests with dietary restrictions. Thank you again, and we do hope to have the chance to provide a better experience in the future. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 5.0/5

Melissa I. Couples - Confirmed reviews ALL

It’s in a great location. The room was clean and comfortable. We liked the cafe as well.

Dear Melissa, Thank you so much for your kind words! We're delighted to hear you enjoyed our location, found the room clean and comfortable, and had a good experience at our café. It means a lot to us that you took the time to share your feedback. We hope to welcome you back again soon! Kind regards, Grady Duty Manager

Customer review rating 2.0/5

Paul J. Families - Confirmed reviews ALL

Stayed here a few times, but poor experience on this occasion. Milk coffee weren’t restocked every day, even though I asked daily. Towels were dirty on 2 occasions. Aircon wouldn’t work - room was super hot. I raised issue at reception- unsure if it was fixed as room was still hot. Booked the room for 4 people - 1 double bed, 2 singles. Was correct when I arrived. But for unknown reason, it was changed to 2 double beds on day 2. I asked for it to be changed back. Didn’t happen. Asked a 2nd time. Room service tray left in my room twice. Carpet frayed and worn. Dirty hand prints on the walls. Check out was slow because staff member started dealing with another guest half way through my checkout. Coffee machine not working at breakfast. Tap beers not working at the bar… Fire alarm in the middle of the night had to evacuate (but obviously this isn’t a problem with hotel - just unfortunate after a poor experience already) Nothing major, just lots of little things that added up to a poor experience.

Hi, Thank you for taking the time to share your feedback. I'm so sorry to hear that your recent stay didn’t meet expectations, especially as a returning guest. We always aim to provide a consistent and comfortable experience, and it's clear we fell short on this occasion. Your comments have been shared with the team so we can review and address the areas of concern. If you’re open to it, I’d welcome the chance to speak with you directly and work towards a resolution. Please feel free to contact me at ka… We do hope to have the opportunity to restore your confidence in us in the future. Warm Regards, Karen Brown Rooms Division Manager

Customer review rating 4.5/5

Susan B. Solo - Confirmed reviews ALL

My one night stay was comfortable, affordable and a great benefit was the location near a tram stop into the City.

Hi, Thank you for your kind review. I'm so pleased to hear that you had a comfortable and affordable stay with us, and that you found our location—especially the nearby tram stop—convenient for getting into the city. We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Warm Regards, Karen Brown Rooms Division Manager

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Other web-users rate our hotel

  • 645 reviews 8.3/10 Location
  • 1,447 reviews 5.1/10 Room
  • 1,162 reviews 7.4/10 Service
  • 60 reviews 2.5/10 WiFi
  • 649 reviews 5.3/10 Comfort
  • 543 reviews 4.8/10 Cleanliness
  • 365 reviews 3.8/10 Vibe
  • 305 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.