Mercure Melbourne Albert Park 4 stars

Our experience was not that good this time as the room air conditioner was not working properly. It was too hot or too cold from time to time . Only in the middle of the night it was fixed. The room service food was terrible. We ordered 3 plates , one glass of wine and 2 milk shakes (one chocolate and one vanilla ) but they brought both vanilla and there was hardly any milk in it .Food was not good either. Bathroom sink was clogging up and had to wait more than ten minutes for it to drain.Being a 4 star Hotel this is very disappointing. Staff were very friendly and helpful apart from some people in the restaurant.We all should learn to wear a smile in our face it doesn't cost us anything.Specially when you are in customer service you should learn that. Some people dont know about it and they look like as if they are at a funeral and serving to dead people or criminals. Personally I think the hotel should pay attention to these facts rather than ignoring those because those little things can make a big difference and the customers will love to come to your hotels. Reception ,concierge ,room service and the technician who came to fix the Air con was very good. We really appreciate their service. Suggestion: On the day we stayed at the hotel the pool was not very safe to be in. There were some kids who accompanied by the parents kept on jumping in and out of the pool which made an unsafe place for the other kids. late 2 adults too joined them and started jumping in and out of the pool. We came out and went to the room. I think the rules near the pool and spa should be very reviewed and executed for the safety of everybody. Thanks

The hotel was comfortable enough, the rooms were spacious and the beds were excellent. The TV had a few negative quirks and the breakfast while extremely diverse wasn't the tastiest, It wasn't bad by any stretch but has room for improvement. The pool was nice enough although 10 people would make the area crowded. The gym was well equiped and the change-room areas were excellent and well stocked with products for showering and towels. The checkin could be a little bit better staffed around 5pm but it was efficient enough and we were checked in in about 25 minutes. I would happily recommend the hotel to people and stay again in the future.

Location was fantastic close to the city and St Kilda with a five minute walk to a major Tram stop. We had a lake view room which had a pleasant outlook, was larger and more comfortable for us and the 18 month old with us with plenty of run around room.

We were pleasantly surprised with Loft room, wasn’t sure what to expect as there weren’t any photos on the Mercure Website, room is older style wise but very spacious, very good value for the price we paid. Lounge downstairs with dining table, sofa (bed), kitchenette, TV. Upstairs there is a separate bedroom with another TV, bathroom with shower and separate bath, the toilet is also upstairs. The service upon checking in was excellent, we used valet parking which was great. A good variety at the buffet breakfast each day, we also had dinner at the restaurant which was excellent.

Excellent

In general my whole stay was good however the Air Conditioner in my room was not adjustable and seemed to be permanently stuck on 22 degrees with fan running all the time. I asked Service to check but I'm not sure if the ever did. I have no idea what the actual temperature way and I only know that I felt cold for the first 2 nights. Why have a control on the wall if it does not work???

Good quality motel within walking distance of everything I needed, meals and alcohol were over priced however. The service was good, nothing appeared to be a problem and the stay was otherwise enjoyable.

I loved my stay here. I have always wanted to stay at this hotel, and it definitely didn’t let me down. It was so nice and comfy, loved how bright the rooms were. I didn’t get the chance to visit the gym, pool etc but hopefully I get a chance to next time :).

10/10 for windows restaurant, great service great food. Almost perfect stay except for the road noise from the lake side. The rooms were well presented, bathrooms probably due for a renovation and freshen up. Concierge service was very good, we did have to ask for our complimentary water upon arrival.

Staff were friendly, helpful and attentive. Even the cleaners were polite and courteous. The hotel was functional, clean and well managed.

The Mercure is a great hotel in a top location and has all the facilities of more expensive hotels . Friendly staff , and access to all the services of the Pullman make it a great choice when staying in Melbourne

We stayed 1 night in town as a treat for our kids on the holidays. After check in we went for a swim and then ordered room service. Our room rate also included breakfast

Room ok Room service was awful Check in / out girls where great

We checked in on Christmas day for two nights and were upgraded to a privilege room with a lake view, so were able to watch the beautiful sunset over the lake. The room was spacious, clean and quiet with all the amenities and a touch of luxury. Although we didn't have Christmas Dinner at the hotel, we might consider doing so next year. The lounge and bar area was a lovely place to relax with a drink and snack, and see the impressive Christmas display in the grand tiled reception area. Tram stops nearby made it easy to get to various places in the city.

Arrived early and the room wasn’t ready, which was fair enough - was advised that it would be half an hour so waited in the lobby. An hour later, still not ready so was advised that the desk would call me when ready. We then left the hotel and arrived back around 2:30/3:00pm. Was then able to check-in, not recognised at any stage as a a Platinum Accor member. No explanation of hotel facilities or Platinum privileges except for welcome drinks. Grateful for the bottle of wine, water and nougat gift that did arrive later that night together with a note thanking me for being a gold member? Hotel location was good and no complaints on that front, just didnt match what i had received at other hotels as a Platinum member