Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,239 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,239 reviews

TripAdvisor Rating  3.5/5  909 reviews

Well located, value for money!

Customer review rating 5.0/5

Sanjeewa Families - Confirmed reviews ALL

“Very comfortable, the staff were excellent very friendly & welcoming. Our room was superb facilities were faultless. Over all a wonderful stay”

Great Location however insecure car park !!!

Customer review rating 3.5/5

Lorry M. (. Couples - Confirmed reviews ALL

We had a fabulous 2 night stay. The room was great. Buffet breakfasts are wonderful and Windows restaurant provide wonderful meals. All the staff were extremely helpful. The carpark instructions were missing and we did it wrong the first time and did not print a ticket. Parking is expensive. The negative side of our stay is that the carpark is not secure. We had our car broken into and items stolen. CCTV does not cover all carpark spots, we were told it is a public carpark and there are homeless people in that vicinity that often frequent that area.

Horrible location

Customer review rating 1.5/5

S. Couples - Confirmed reviews ALL

No view of lake room smellt like bo was horrible

Well located and great service.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I am still here. Just switched to a bigger room

Average

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

We loved the staff. Excellent front staff reception services. I was very impressed with the services however the state of the room let the experience down. The room was old , smelt funny , the finishings were rusty and I got bitten by bed bugs on the second night. I woke up on my check out day with multiple bites on my lower back. These bites are now inflammed and dark. It will take a long time to heal. Upon looking up online from another review shared the same experience so I’m not the only one who got bit by bed bugs. Staff were excellent , even the lovely Iranian facilities operator who fixed the lighting was such a gem and was such an uplifting person however staff aside, the room was not good and definitely not worthy of a 4 star. It’s the worst Mercure I’ve been to and have had better experiences at motels in the past.

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Other web-users rate our hotel

  • 718 reviews 8.3/10 Location
  • 1,702 reviews 5.2/10 Room
  • 1,271 reviews 7.1/10 Service
  • 50 reviews 3.7/10 WiFi
  • 767 reviews 5.2/10 Comfort
  • 703 reviews 4.4/10 Cleanliness
  • 391 reviews 7.5/10 Breakfast
  • 374 reviews 5.7/10 Value

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