Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 1,649 reviews

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65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,649 reviews

Customer review rating 4.5/5

Chenara N. Families - Confirmed reviews ALL

The staff we lovely, the general shared areas of the Mercure were great, very clean and spacious, the breakfast was wonderful. The rooms are a little outdated but we still had plenty of space and a very comfortable sleep

Dear Chenara N., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the comfort of our amenities and the cleanliness of our shared areas. We appreciate your comments about the rooms, and we continually strive to enhance our guests' experiences. Kind Regards, Mercure Melbourne Albert Park

Customer review rating 1.0/5

Stephen A. L. Couples - Confirmed reviews ALL

My wife choose this hotel so she could be close to her son. It was not at all what we expected. We choose to pay extra for a pemier room which was not at all worth it , not the view we expected 4th floor tower 2 could only see the pavilion opposite. Room was not cleaned everyday , found dirty toenails on the floor (yak) Very expensive buffet breakfast . We wont be staying at this hotel ever again

Dear Stephen A. L., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations, particularly concerning the cleanliness of your room and the issues with the television. We strive to maintain high standards in our accommodations, and it is concerning to hear that we fell short in this instance. Additionally, I acknowledge your comments regarding the buffet breakfast pricing. We continuously review our offerings to ensure they provide value to our guests. Your feedback regarding the view from your room and the frequency of room cleaning has been duly noted. We appreciate your input as it helps us improve our services for future guests. Thank you for bringing these matters to our attention. We hope you will allow us the opportunity to better serve you in the future. Best regards, Mercure Melbourne Albert Park

Customer review rating 0.5/5

Wendy W. Couples - Confirmed reviews ALL

We have been staying with ALL Accor during our trips and staycations in Melbourne since 2024 and were really impressed during our stay in Sofitel Melbourne. As such, we decided to book Mercure Melbourne Albert Park for our wedding anniversary celebration, to experience staying out of the CBD region for once. During this stay, we were disappointed about inconsistency and service between Mercure and Pullman hotel sharing the similar premises. As such, I am writing to raise two concerns and would appreciate your assistance in investigating these matters. Firstly, regarding parking charges, I was advised during check-in that I needed to pay $38 for parking by your staff Harni (not too sure about the spelling). I checked in at approximately 2:50 PM on the 6th of June 2026 and parked my vehicle at around 3:00 PM. My understanding was that the parking would remain valid for 24 hours, which is similar to other hotels parking in Melbourne (such as Hilton Queen Street / Pan Pacific Melbourne). She also informed me that we will be able to enter and exit without any card, as our car plate number has been recorded and the boom gates will open automatically. However, when leaving the car park the following day at approximately 1:30 PM, the exit gate requested another payment. As we were unable to exit otherwise, we had no choice but to make a second payment by card. As a result, a total of $78.56 was charged for parking. Secondly, I would like clarification regarding your hotel's policy on complimentary drinking water. When we entered our hotel room, we noticed that there was no complimentary bottled water and were really puzzled about it. My partner assumed that this must be another environment or cost-cutting issues that Accor hotels have adopted in the recent months. However, when we exited our hotel room this morning, we noticed that the housekeeping trolley outside room 5101 in Tower 2 had many complimentary bottled water placed on the trolley and the housekeeper was placing 2 packets of complimentary bottled water in that room. When checking out, we asked a front desk staff member, Sarni whether guests were entitled to complimentary bottled water. He informed that Mercure hotels no longer provide complimentary bottled water due to environmental considerations. This left us confused about the actual hotel policy. If complimentary bottled water were not provided to guests, I completely understand and respect that policy. The housekeeper has clearly placed complimentary bottled water in other hotel rooms apart from ours, I would appreciate clarification as to why we were informed otherwise. This does not serve as good practice, and we will not be returning at all to Mercure Melbourne Albert Park. My concern is not the value of the water itself but rather receiving clear and accurate information from staff. A simple explanation or apology would have resolved the matter immediately. Lastly, there is no one handling calls for Mercure Albert Park. We called up numerous times , was on hold all the time before the phone automatically cuts off. Even when we called up the main Accor phone line, Nicole whom we spoke to was not successful in getting through to the hotel. All the above issues have actually marred our 10th year wedding anniversary, and we will not be considering any future bookings with Mercure Albert Park. Thank you for your time and attention. I look forward to your response. Kind regards, Wendy W.

Dear Wendy W., Thank you for taking the time to share your concerns regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your wedding anniversary celebration. Regarding the parking charge, I understand how unexpected fees can lead to frustration. Our standard policy states that parking is charged per 24-hour period, and I regret if this was not clearly communicated at check-in. I will ensure that your feedback is reviewed with the team to improve our communication going forward. Concerning the complimentary bottled water, I apologize for the inconsistency in information provided by our staff. While it is true that we have moved towards more environmentally conscious practices, I recognize that clarity is crucial, and I regret any confusion this may have caused. Lastly, I am sorry to hear about the difficulties you faced in reaching our hotel via phone. Your feedback about our communication will be taken seriously as we strive to enhance our guest experience. Thank you again for your valuable feedback. We appreciate your loyalty to the Accor brand and hope to earn your trust back in the future. Best regards, Mercure Melbourne Albert Park

Customer review rating 4.5/5

Kayla M. Families - Confirmed reviews ALL

Spacious rooms, delicious breakfast and great service. Would definitely stay here again.

Dear Kayla M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location, spacious rooms, and delicious breakfast. It is always our aim to provide great service, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne Albert Park

Customer review rating 3.0/5

Danielle B. Business - Confirmed reviews ALL

I was given what was referred to as an upgrade from a king size room in the Mecure to be downgraded to another room at the Pullman . The shower took a while to work. There were no blankets and I was cold even with the heater on. The coffee cups were very tiny in comparison with any other hotel I regularly stay at. I felt really disheartened the room I had paid for was not what I got. The receptionist was lovely and the staff serving at the bar were great I’m merely saying I felt deceived by claiming my room was an upgrade. It didn’t feel authentic at all .. that’s as honest as my review can be. Thanks

Dear Danielle B., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the disappointment you experienced concerning your room assignment. While we strive to provide guests with an upgraded experience, I regret that the room you received did not meet your expectations. We understand how important it is for our guests to feel comfortable and satisfied with their accommodations. I also appreciate your comments about the shower and the availability of blankets. Please know that your concerns regarding room amenities will be taken into consideration as we continually work to enhance our guest experience. I am pleased to hear that our receptionist and bar staff contributed positively to your stay, and I will ensure your kind words are shared with them. Thank you for bringing these matters to our attention. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Mercure Melbourne Albert Park

Other web-users rate our hotel

  • 544 reviews 8.6/10 Location
  • 1,246 reviews 5/10 Room
  • 1,006 reviews 7.5/10 Service
  • 45 reviews 4/10 WiFi
  • 577 reviews 5.6/10 Comfort
  • 431 reviews 4.2/10 Cleanliness
  • 304 reviews 4.3/10 Vibe
  • 248 reviews 8.1/10 Breakfast

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