Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,208 reviews

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Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's

Make the moments count at Mortimer's. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,208 reviews

TripAdvisor Rating  3.7/5  917 reviews

Well located. Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Simone, Thank you for your feedback and for choosing to stay with us. We\'re so pleased to hear that you enjoyed your stay and found our location convenient! We do apologise for the oversight with the room amenities, your comfort is important to us, and we’ve shared this with our housekeeping team to ensure better attention moving forward. We hope to welcome you back again soon for an even more seamless experience. Kind regards, Grady Duty Manager

Poorly managed, disorganised experience

Customer review rating 1.0/5

Rs Couples - Confirmed reviews ALL

Good afternoon Mr. S., Thank you for taking the time to share your experience with us. We\'re truly sorry to hear that your stay did not meet expectations, and we sincerely apologise for the multiple issues you encountered—from the booking and membership recognition to the billing and service lapses. This is not the standard we strive to uphold, and your feedback has been shared with our team to ensure these matters are addressed. Please rest assured that your refund has already been lodged and is currently being processed. We understand how frustrating this experience must have been, and we would love the opportunity to make it up to you. We would like to invite you back for a complimentary stay, so we can show you the true level of service we aim to deliver. If and when you\'re ready, please don’t hesitate to contact the hotel directly—we’ll personally ensure everything is taken care of from start to finish. We hope to have the chance to welcome you again and restore your faith in us. Kind Regards, Alice Front Office Manager

Good Stay

Customer review rating 4.0/5

Hamish Solo - Confirmed reviews ALL

Good afternoon Hamish, Thank you for taking the time to share your feedback. We truly appreciate your patience during your recent stay as we transitioned to a new operating system. We\'re happy to share that the switch is now complete, and everything is running much more smoothly. We also appreciate your note about the parking station and understand how that can be challenging for larger vehicles. It’s something we’re actively reviewing as we continue to improve the guest experience. We hope to welcome you back again soon for an even smoother stay! Kind Regards, Alice Front Office Manager

Disappointing.

Customer review rating 2.5/5

Rel Couples - Confirmed reviews ALL

Love the Mercure Albert Park

Customer review rating 5.0/5

Leonie Families - Confirmed reviews ALL

Dear Leonie, Thank you so much for your kind words! We\'re thrilled to hear that you love staying at Mercure Melbourne Albert Park. It\'s great to know you enjoy our location, friendly team, clean rooms, and delicious food. We truly appreciate your continued support. We can’t wait to welcome you back for another enjoyable stay soon! Kind regards, Grady Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 652 reviews 8.3/10 Location
  • 1,469 reviews 5.1/10 Room
  • 1,175 reviews 7.6/10 Service
  • 60 reviews 2.7/10 WiFi
  • 659 reviews 5.1/10 Comfort
  • 552 reviews 5/10 Cleanliness
  • 374 reviews 4/10 Vibe
  • 305 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.