Mercure Melbourne Albert Park 4 stars

The staff at the Mercure are outstanding. Nothing is to much trouble and their customer service is amazing. Thanks so much for a great stay in a beautiful room.

it was Excellent experience I really enjoyed it clean Room good facilities

Friendly staff and appreciate the covid safety efforts Room was extremely average, bathroom nkt very clean

Fine

Nice room, good that check out was late Not happy that milk or coffee was not provided (only 1 sachet left). When i asked the reception, it took over 1.5hours before someone bought it up. I even suggested to go down to get it as i was so desperate and it was so late. Someone had made the bed. but didn't stock up the coffee and didn't replace new cups.

the rooms were clean, staff friendly and the hotel quite and comfortable

The location was great, staff were excellent but the place is looking a bit tired. The bathroom in particular could do with an upgrade.

All good, of course if the pool etc was open it would be better.

Your crew=very good Hotel location=average Hotel restaurant/breakfast selection=very average and pricy Premise common interiors=nice and good. Level4 rooms=a bit worn out and average =need renovation. Room bathroom=definitely needs renovation=almost not acceptable by geneal public unless others are paying. Front desk/reception=too far fown and in the dark.

poor .beds were hard as and when we booked the room it said that the motel had foxtel well guess what no it dont . so very unhappy

Good over night stay, As always at Accor hotels

I had a quick one night stay for business, and I was warmly welcomed, my room was immaculate, and and was very comfortable during my brief stay.

The two day stay was extremely rewarding as I was able to lock myself away and get all PC work up to day. There are a number of issues that I would like to comment on. First, the staff and service I received was fantastic, especially under there trying times. Reception Staff were great, Room Service was very good and also the gentleman who was cleaning the room was very polite. There are a number of issues I would raise with you. I also profess, that I have worked in the hospitality previously. I also raised these issues with the duty Manager on my departure. 1. Upon entering the room (4405) I noticed there was a stain on the right hand of the walk way to the main room. 2. Where the chair was for the desk area, the carpet was worn and needs replacing. 3. The hot water tap in the shower area needs replacing and unless you use force the shower drips. 4. In the corner of the shower area there was a small amount of mold. 5. The bath had a few chips in it. I realise that this is an old style of bath. 6. One of the bed table lights looks as if there is a burn mark on it. 7. I found that a windows could be opened. This was great. IN the afternoon when it was sunny I decided to get some fresh air into the room. Problem was that the window could not be wound in completely. ( I did not have a screw with me to fix it. )

purely a leisure stay, nice to get out after covid restrictions have eased a bit. nice room, great view of lake, would have been nice to have kitchenette there. i dont like a shower over the bath though

Superb hotel staff made this an agreeable stay at a difficult time.