Mercure Melbourne Albert Park 4 stars

TripAdvisor rating 3.5/5 872 reviews
Mercure Melbourne Albert Park
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Room 1

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Hotel extras

  • 28 Pullman Meeting rooms, for a successful meeting or event

  • Windows Restaurant for modern on site dining and buffet breakfast daily

  • Underground car parking, Valet car parking and on-site Hertz car rental available

  • Close to St Kilda Beach, South Melbourne Markets and Chapel Street for shopping and dining

  • Only 10 minutes to Melbourne CBD, and picturesque lakeside location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 28 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :   Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS :-37.84978, 144.978662

Our accommodations

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

Standard Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet

Superior Room 1 King Bed Lake View

  • Max. number of persons: 3
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Room 2 Queen Beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Room 1 King Bed Lake View

  • Max. number of persons: 2
  • Area: From 30
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior 1 Bedroom Suite 1 King Bed Lake View

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Loft Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 63
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor of the hotel is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. cafe@sebel offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

The Atrium Bar Lounge is an ideal location in Albert Park bar for an after-work drink or casual bite to eat with friends. Enjoy the ambience whilst sampling an impressive beverage selection imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 1,450

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,209 reviews

tripadvisor

TripAdvisor Rating 3.5/5

872 reviews

good spot in the city

TripAdvisor rating 3.5/5

John B 22/01/2020 TripAdvisor review

my second stay at the Mercure at Albert Park staff were great from check in to check out. Rooms older style but clean and bright Location perfect if you are doing something in the city or need to go to the suburbs

Awesome location - just wished the restaurant was open till later!

Customer review rating 4.0/5

Henrique Business - 17/01/2020 Confirmed reviews ALL

Got at the hotel around 9:45pm - I was desperate for a steak! But the restaurant was already closed. Apart from that, Staff (receptionists and the lady at the bar) were amazing!

Great Stay

Customer review rating 4.0/5

Graham Business - 17/01/2020 Confirmed reviews ALL

Stay was very good. Kathy in the excec lounge was the usual high level service (reason why I stay at Albert Park). Reception very good.

enjoyable

Customer review rating 4.0/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

The hotel is lovely, staff very courteous and helpful. Room clean, cleaning staff polite and friendly.

Ms

Customer review rating 4.0/5

Thanuja Families - 14/01/2020 Confirmed reviews ALL

Our experience was not that good this time as the room air conditioner was not working properly. It was too hot or too cold from time to time . Only in the middle of the night it was fixed. The room service food was terrible. We ordered 3 plates , one glass of wine and 2 milk shakes (one chocolate and one vanilla ) but they brought both vanilla and there was hardly any milk in it .Food was not good either. Bathroom sink was clogging up and had to wait more than ten minutes for it to drain.Being a 4 star Hotel this is very disappointing. Staff were very friendly and helpful apart from some people in the restaurant.We all should learn to wear a smile in our face it doesn't cost us anything.Specially when you are in customer service you should learn that. Some people dont know about it and they look like as if they are at a funeral and serving to dead people or criminals. Personally I think the hotel should pay attention to these facts rather than ignoring those because those little things can make a big difference and the customers will love to come to your hotels. Reception ,concierge ,room service and the technician who came to fix the Air con was very good. We really appreciate their service. Suggestion: On the day we stayed at the hotel the pool was not very safe to be in. There were some kids who accompanied by the parents kept on jumping in and out of the pool which made an unsafe place for the other kids. late 2 adults too joined them and started jumping in and out of the pool. We came out and went to the room. I think the rules near the pool and spa should be very reviewed and executed for the safety of everybody. Thanks

Perfectly fine

Customer review rating 4.0/5

Angela Families - 14/01/2020 Confirmed reviews ALL

The hotel was comfortable enough, the rooms were spacious and the beds were excellent. The TV had a few negative quirks and the breakfast while extremely diverse wasn't the tastiest, It wasn't bad by any stretch but has room for improvement. The pool was nice enough although 10 people would make the area crowded. The gym was well equiped and the change-room areas were excellent and well stocked with products for showering and towels. The checkin could be a little bit better staffed around 5pm but it was efficient enough and we were checked in in about 25 minutes. I would happily recommend the hotel to people and stay again in the future.

Melbourne Escape

TripAdvisor rating 3.5/5

stepheno643 Family - 14/01/2020 TripAdvisor review

Location was fantastic close to the city and St Kilda with a five minute walk to a major Tram stop. We had a lake view room which had a pleasant outlook, was larger and more comfortable for us and the 18 month old with us with plenty of run around room.

Loft Room

TripAdvisor rating 3.5/5

376penny Family - 14/01/2020 TripAdvisor review

We were pleasantly surprised with Loft room, wasn’t sure what to expect as there weren’t any photos on the Mercure Website, room is older style wise but very spacious, very good value for the price we paid. Lounge downstairs with dining table, sofa (bed), kitchenette, TV. Upstairs there is a separate bedroom with another TV, bathroom with shower and separate bath, the toilet is also upstairs. The service upon checking in was excellent, we used valet parking which was great. A good variety at the buffet breakfast each day, we also had dinner at the restaurant which was excellent.

Great hotel with very professional and friendly staff

Customer review rating 4.0/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Excellent

Friendly but cold

TripAdvisor rating 3.5/5

Evan312 Business - 13/01/2020 TripAdvisor review

In general my whole stay was good however the Air Conditioner in my room was not adjustable and seemed to be permanently stuck on 22 degrees with fan running all the time. I asked Service to check but I'm not sure if the ever did. I have no idea what the actual temperature way and I only know that I felt cold for the first 2 nights. Why have a control on the wall if it does not work???

Easily accessed

TripAdvisor rating 3.5/5

r0bertc0le2 Business - 12/01/2020 TripAdvisor review

Good quality motel within walking distance of everything I needed, meals and alcohol were over priced however. The service was good, nothing appeared to be a problem and the stay was otherwise enjoyable.

Amazing

Customer review rating 4.0/5

Louise Solo - 11/01/2020 Confirmed reviews ALL

I loved my stay here. I have always wanted to stay at this hotel, and it definitely didn’t let me down. It was so nice and comfy, loved how bright the rooms were. I didn’t get the chance to visit the gym, pool etc but hopefully I get a chance to next time :).

Albert park

TripAdvisor rating 3.5/5

chrispayne2020 Family - 09/01/2020 TripAdvisor review

10/10 for windows restaurant, great service great food. Almost perfect stay except for the road noise from the lake side. The rooms were well presented, bathrooms probably due for a renovation and freshen up. Concierge service was very good, we did have to ask for our complimentary water upon arrival.

Delightful stay in a lovely hotel.

Customer review rating 4.0/5

Jock L. Couples - 08/01/2020 Confirmed reviews ALL

Staff were friendly, helpful and attentive. Even the cleaners were polite and courteous. The hotel was functional, clean and well managed.

Great property in top location.ewell priced . Staff very friendly and helpful. Great onsite facilities.pullman ri

TripAdvisor rating 3.5/5

stevenrbrown1967 Solo travel - 06/01/2020 TripAdvisor review

The Mercure is a great hotel in a top location and has all the facilities of more expensive hotels . Friendly staff , and access to all the services of the Pullman make it a great choice when staying in Melbourne

We had a pleasant stay.

Customer review rating 4.0/5

Dave L. Families - 04/01/2020 Confirmed reviews ALL

We stayed 1 night in town as a treat for our kids on the holidays. After check in we went for a swim and then ordered room service. Our room rate also included breakfast

Was OK room service bad but reception, check in & housekeeping great

Customer review rating 4.0/5

Livia Families - 03/01/2020 Confirmed reviews ALL

Room ok Room service was awful Check in / out girls where great

Extremely satisfied

Customer review rating 4.0/5

Judith B. Couples - 03/01/2020 Confirmed reviews ALL

We checked in on Christmas day for two nights and were upgraded to a privilege room with a lake view, so were able to watch the beautiful sunset over the lake. The room was spacious, clean and quiet with all the amenities and a touch of luxury. Although we didn't have Christmas Dinner at the hotel, we might consider doing so next year. The lounge and bar area was a lovely place to relax with a drink and snack, and see the impressive Christmas display in the grand tiled reception area. Tram stops nearby made it easy to get to various places in the city.

Just a little disappointed

Customer review rating 4.0/5

Shane Couples - 03/01/2020 Confirmed reviews ALL

Arrived early and the room wasn’t ready, which was fair enough - was advised that it would be half an hour so waited in the lobby. An hour later, still not ready so was advised that the desk would call me when ready. We then left the hotel and arrived back around 2:30/3:00pm. Was then able to check-in, not recognised at any stage as a a Platinum Accor member. No explanation of hotel facilities or Platinum privileges except for welcome drinks. Grateful for the bottle of wine, water and nougat gift that did arrive later that night together with a note thanking me for being a gold member? Hotel location was good and no complaints on that front, just didnt match what i had received at other hotels as a Platinum member

Very satisfying stay over Christmas

Customer review rating 4.0/5

Rodney Solo - 02/01/2020 Confirmed reviews ALL

Very satisfying stay. Good location just out of the city, but very convenient by tram. Staff very plesant, and wanting to please, especially in the restaurant. One opportunity to improve, and I appreciate it is summer/dusty etc., and difficult in a high rise, but what was probably a lovely view to the lake spoiled by dirty windows, and highlighted by evening sun from that side. Given "Windows" restaurant especially.

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