Mercure Melbourne Albert Park 4 stars

Customer review rating 4.0/5 6,282 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Melbourne Albert Park
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+ 30 Services
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Hotel extras

  • 28 Pullman Meeting rooms, for a successful meeting or event

  • Windows Restaurant for modern on site dining and buffet breakfast daily

  • Underground car parking, Valet car parking and on-site Hertz car rental available

  • Close to St Kilda Beach, South Melbourne Markets and Chapel Street for shopping and dining

  • Only 10 minutes to Melbourne CBD, and picturesque lakeside location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • GolfPaying
  • TennisPaying
  • Beach and water sportsPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 28 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS :-37.84978, 144.978662

Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

Standard Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 1 King Bed Lake View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Room 2 Queen Beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Room 1 King Bed Lake View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 52 / 560 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor of the hotel is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. cafe@sebel offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Non contractual photo

The Atrium Bar Lounge is an ideal location in Albert Park bar for an after-work drink or casual bite to eat with friends. Enjoy the ambience whilst sampling an impressive beverage selection imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 1,450

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,282 reviews

tripadvisor

TripAdvisor Rating 3.5/5

882 reviews

Great location, very peaceful stay and excellent room.

Customer review rating 4.0/5

Sharon R. Families - 11/10/2020 Confirmed reviews ALL

Unfortunately our stay wasn't because of a exciting trip to Melbourne! It was to visit The Alfred hospital. My brother is terminal. But on saying that, the room was really spacious, which made it easy to move around without being on top of each other. We were warm and comfortable.

Dear Sharon, Many thanks for taking the time to provide feedback on your recent stay with us at the Pullman Melbourne Albert Park. We are sincerely sorry to hear the circumstances for which you required to stay, however, are glad you had a comfortable stay nonetheless. We hope to welcome you back for leisure on the next occasion. Warm regards, Michael Thomas General Manager

Nice stay

Customer review rating 4.0/5

Eddie B. Couples - 14/09/2020 Confirmed reviews ALL

Was a nice stay, only downside was as a Platinum member I usually get a welcome pack with water and some other surprises but on this occasion I didn't receive anything.

Dear Mr. B., Thank you for the great review of our hotel! Thank you for your feedback which we appreciate and take note to share with the team for improvements. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michael Thomas General Manager

A bed for the night

Customer review rating 4.0/5

Rita D. Families - 08/07/2020 Confirmed reviews ALL

The room was cool. Maintenance come and said they would turn the heat up. After an hour it was still cool so we ask for a heater and that worked. The room had 2 queen bed but only one comfortable chair. So my sister had to sit on the desk chair or on the bed after 4 hours of sitting in a car.

Dear Rita D., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again our sincere apologies. Sincerely, Michael Thomas General Manager

Beautiful Room and the best customer service

Customer review rating 4.0/5

Lindy W. Solo - 02/07/2020 Confirmed reviews ALL

The staff at the Mercure are outstanding. Nothing is to much trouble and their customer service is amazing. Thanks so much for a great stay in a beautiful room.

Dear W., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly team were able to accommodate all your needs. I will pass on your compliments to Rhett and Nicola, as they will be thrilled to hear that they helped you to enjoy your stay. Thank you for choosing to stay with the Mercure Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards, Michael Thomas. General Manager.

Great location With good people to help you out

Customer review rating 4.0/5

Stan Families - 02/07/2020 Confirmed reviews ALL

it was Excellent experience I really enjoyed it clean Room good facilities

Dear Guest, Thank you very much for your excellent comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Ok

Customer review rating 4.0/5

Cassie Business - 02/07/2020 Confirmed reviews ALL

Friendly staff and appreciate the covid safety efforts Room was extremely average, bathroom nkt very clean

Dear Cassie, Thank you for taking the time to provide this feedback. We take your comments seriously and have discussed with the team for continues improvement. We hope to welcome you back again. Kind regards Michael Thomas General Manager

All good

Customer review rating 4.0/5

Anonymous Business - 30/06/2020 Confirmed reviews ALL

Fine

Dear Guest, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Well located

Customer review rating 4.0/5

Amy G. Couples - 28/06/2020 Confirmed reviews ALL

Nice room, good that check out was late Not happy that milk or coffee was not provided (only 1 sachet left). When i asked the reception, it took over 1.5hours before someone bought it up. I even suggested to go down to get it as i was so desperate and it was so late. Someone had made the bed. but didn't stock up the coffee and didn't replace new cups.

Dear Amy, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your comments. Thank you for your objective feedback. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

well located

Customer review rating 4.0/5

Fiora Couples - 28/06/2020 Confirmed reviews ALL

the rooms were clean, staff friendly and the hotel quite and comfortable

Dear Fiora F., Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Great location - looking a bit old

Customer review rating 4.0/5

Anonymous Couples - 22/06/2020 Confirmed reviews ALL

The location was great, staff were excellent but the place is looking a bit tired. The bathroom in particular could do with an upgrade.

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival this is certainly not the experience we want any of our customers to have. I have taken your feedback to the team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards Michael Thomas General Manager

Comfortable

Customer review rating 4.0/5

Michael Solo - 20/06/2020 Confirmed reviews ALL

All good, of course if the pool etc was open it would be better.

Dear Michael, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Good transit hotel not well located for a turistic experience=away from city life &plenty traffic

Customer review rating 4.0/5

Andy Business - 18/06/2020 Confirmed reviews ALL

Your crew=very good Hotel location=average Hotel restaurant/breakfast selection=very average and pricy Premise common interiors=nice and good. Level4 rooms=a bit worn out and average =need renovation. Room bathroom=definitely needs renovation=almost not acceptable by geneal public unless others are paying. Front desk/reception=too far fown and in the dark.

ok place to stay

Customer review rating 4.0/5

Theo Z. Business - 18/06/2020 Confirmed reviews ALL

poor .beds were hard as and when we booked the room it said that the motel had foxtel well guess what no it dont . so very unhappy

Nice clean rooms, friendly staff

Customer review rating 4.0/5

Muzza Couples - 15/06/2020 Confirmed reviews ALL

Good over night stay, As always at Accor hotels

Dear Mr D., Thank you for such a wonderful review of our hotel. It is always warming to see that we have made you stay enjoyable and welcoming, especially during these times. Stay safe and we look forward to welcoming you back again soon. Kind Regards, Michael Thomas. General Manager.

Great, comfortable and handy location

Customer review rating 4.0/5

Ben Business - 14/06/2020 Confirmed reviews ALL

I had a quick one night stay for business, and I was warmly welcomed, my room was immaculate, and and was very comfortable during my brief stay.

Dear Mr M., Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. I'll be sure to pass on your feedback to our team as we do strive every day to make guests feel welcomed, especially during these times. Thank you again and we look forward to welcoming you back again soon. Kind Regards, Michael Thomas. General Manager.

Great Stay

Customer review rating 4.0/5

Murray C. Solo - 10/06/2020 Confirmed reviews ALL

The two day stay was extremely rewarding as I was able to lock myself away and get all PC work up to day. There are a number of issues that I would like to comment on. First, the staff and service I received was fantastic, especially under there trying times. Reception Staff were great, Room Service was very good and also the gentleman who was cleaning the room was very polite. There are a number of issues I would raise with you. I also profess, that I have worked in the hospitality previously. I also raised these issues with the duty Manager on my departure. 1. Upon entering the room (4405) I noticed there was a stain on the right hand of the walk way to the main room. 2. Where the chair was for the desk area, the carpet was worn and needs replacing. 3. The hot water tap in the shower area needs replacing and unless you use force the shower drips. 4. In the corner of the shower area there was a small amount of mold. 5. The bath had a few chips in it. I realise that this is an old style of bath. 6. One of the bed table lights looks as if there is a burn mark on it. 7. I found that a windows could be opened. This was great. IN the afternoon when it was sunny I decided to get some fresh air into the room. Problem was that the window could not be wound in completely. ( I did not have a screw with me to fix it. )

Dear Mr C., Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. I have passed out this review to our housekeeping and our engineering departments, so that we may improve our quality of service to a high degree for future stays. Thank you again and we look forward to welcoming you back again soon. Kind regards, Michael Thomas. General Manager.

good stay, great location

Customer review rating 4.0/5

Robbie Couples - 10/06/2020 Confirmed reviews ALL

purely a leisure stay, nice to get out after covid restrictions have eased a bit. nice room, great view of lake, would have been nice to have kitchenette there. i dont like a shower over the bath though

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Michael Thomas. General Manager.

Well located

Customer review rating 4.0/5

Barbara Couples - 08/06/2020 Confirmed reviews ALL

Superb hotel staff made this an agreeable stay at a difficult time.

Dear Mrs M., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly team were able to accommodate all your needs and help make you feel safe during these times. Thank you for choosing to stay with Mercure Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards Michael Thomas. General Manager.

Cancelled Reservation-No Reply from Accor as yet!

Customer review rating 4.0/5

Lina D. Couples - 18/03/2020 Confirmed reviews ALL

Good morning, As per my below confirmation for accommodation which was booked for 13-16 March 2020. We travelled to Melbourne on Friday 13 March 2020 for the Melbourne F1 Grand Prix, which was cancelled. Unfortunately we were unable to enjoy our stay to watch the F1 due to the Coronavirus outbreak at Albert Park, and we were forced to cancel our stay in case there were infected people in the hotel. I spoke to reception and was advised to email you regarding a refund or alternatively a credit. Accor is a reputable chain of Hotels and to adhere to the integrity of the Accor Hotels, we would greatly appreciate if you could provide us with a refund or alternatively a credit. As this cancellation was made due to the pandemic of the Coronavirus. Look forward to hearing from you. Thank you & Kind regards, Lina D.

Well located, clean, comfortable, onsite breakfast buffet especially good for travellers.

Customer review rating 4.0/5

Peta T. Business - 15/03/2020 Confirmed reviews ALL

Very happy.

Dear Mrs T., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Kind regards, Michael Thomas. General Manager.

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