Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,797 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,797 reviews

TripAdvisor Rating  3.7/5  922 reviews

Customer review rating 0.5/5

Faryn C. Families - Confirmed reviews ALL

The Team at Accor Hotels have been fantastic in the past and normally this review would be every star awarded. Unfortunately, my recent experience with Saran at the Pullman/Mercure Hotel was terrible. Saran overcharged me over $30 without providing a receipt and when I checked, he shrugged it off with no apology and made me feel uncomfortable for asking for a refund. We were provided with an upgraded room but the room was worse than what I’d initially booked. The carpets were filthy and nothing had been refilled. When I spoke to Saran about the room, he didn’t care and shut me down. When I asked for wine glasses, one of them was broken. Not much more to say really.

Customer review rating 0.5/5

Joseph L. Couples - Confirmed reviews ALL

We had a really poor experience here. Paid over $320 for the night which was around the same price that Crown Towers were charging for the night. The room was awful. The carpet was torn and dirty, basic facilities such as aircon looked like from the 70s, tons of stains and marks all over the walls. We complained immediately after check in and were told that there were no other rooms available. In the morning upon checkout we mentioned it again and the receptionist said if we had told them the night before we could have got some compensation! Go figure. Then they said as a token of compensation they can refund us the $30 carpark charge. After leaving the hotel and driving away I got a call from them that they are unable to process the refund on my card and I need to come back. This is not a place you want to spend any money at, let alone a price that the nicest hotels in Melbourne are charging! @mercure if you ever see this you have my details and can reach out to make this right, but based on communication and organisation at the hotel I am not counting on anyone at Mercure even reading this.

Customer review rating 4.0/5

Russell L. Couples - Confirmed reviews ALL

Staff amazing, location great, pool relaxing, thank you for the room upgrade, although the room was a bit tired looking.

Customer review rating 4.5/5

Duane S. Solo - Confirmed reviews ALL

I book here as close to tram but also good parking if needed. Good breakfast, decent rooms, appreciate the upgrade! And the AO chocolate surprise was superb thankyou! Particularly enjoy the pool & sauna. Staff interactions were good, breakfast, bar and particularly lady on reception.

Customer review rating 0.5/5

Philip F. Business - Confirmed reviews ALL

I arrived at 5.30 pm and had to wait until after 6.00 pm to check in as the room was not ready.

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Other web-users rate our hotel

  • 573 reviews 8.5/10 Location
  • 1,322 reviews 4.8/10 Room
  • 1,089 reviews 7.4/10 Service
  • 49 reviews 3/10 WiFi
  • 614 reviews 5/10 Comfort
  • 459 reviews 4.3/10 Cleanliness
  • 329 reviews 3.8/10 Vibe
  • 271 reviews 8.1/10 Breakfast

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