Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,866 reviews

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Mercure Melbourne Albert Park - Image 1
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65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,866 reviews

TripAdvisor Rating  3.7/5  921 reviews

Awful experience

TripAdvisor rating 1.0/5

K S TripAdvisor review

We had a very unpleasant trip - the aircon in our room initially did not work, and then started pumping a horrible chemical smell into our room. It was very unpleasant and staff were unhelpful. We were eventually moved rooms at midnight. Overall, the service was very poor - the value for money is terrible, as there don't seem to be enough staff to look after the high volume of guests, and the internal systems are useless (it took almost 3 hours for anyone to respond to requests, we were consistently hung up on by the front desk, and amenities like the iron etc were broken and never replaced). Additionally, we attempted to book room service, but it was never delivered and I am still (almost two weeks later) chasing a refund. It is REALLY hard to find assistance, with calls and emails both unanswered.

Customer review rating 5.0/5

Bronwyn T. Families - Confirmed reviews ALL

We had a wonderful stay at the Mercure Albert Park. The staff were absolutely amazing and went out of their way to make everything feel special. A huge shout-out to Aku, who was fantastic and made the experience even better. Highly recommend!

Dear bronwyn t., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 3.0/5

Poole R. Business - Confirmed reviews ALL

Excellent check in procedure. Upgraded room also. The bed was 100% comfortable. But, worn out carpet, hole in vinyl chair and shower over a bath was not what I was expecting. Ordered room service and was delivered quickly but did not meet expectations. Charcuturie board was not $30 plus in value or quality.

Dear Poole R., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rieko Indra Room Division Manager

Customer review rating 3.5/5

James R. Business - Confirmed reviews ALL

Location was remote from Melbourne City for someone without transportation.

Dear James R., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rieko Indra Room Division Manager

Customer review rating 4.0/5

Julia A. A. Business - Confirmed reviews ALL

Great stay. Great location. Windows restaurant had a great view and good breakfast buffet. My room and bathroom were clean. Great that there was a large room to leave suitcases before/after check-in/check-out. Helpful staff. Housekeeping was great - the only feedback for them was that I wish I had the toilet paper roll and the drinking glasses replaced. When I did call for more toilet paper, it arrived promptly after so that was good. Other than that, I loved how clean housekeeping kept my room and bathroom. One feedback for the hotel... some hotels have little cards that guests can leave housekeeping when they don't want their towels replaced daily. I am always happy to re-use my towels and so the card might be a good way to minimise laundry (if they are replaced daily at your hotel). Thank you for a wonderful stay.

Dear Julia A. A., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

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Other web-users rate our hotel

  • 580 reviews 8.4/10 Location
  • 1,339 reviews 4.9/10 Room
  • 1,108 reviews 7.1/10 Service
  • 50 reviews 2.3/10 WiFi
  • 612 reviews 5/10 Comfort
  • 466 reviews 4.7/10 Cleanliness
  • 327 reviews 3.9/10 Vibe
  • 273 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.