Mercure Melbourne Albert Park

Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 98 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS:-37.84978, 144.978662

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Our guest reviews

Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  98 reviews

TripAdvisor Rating  3.5/5  888 reviews

Nice stay

Customer review rating 4.5/5

Na Business - Confirmed reviews ALL

It was nice, convenient as that’s where our function was

Great location

Customer review rating 3.5/5

Phil Business - Confirmed reviews ALL

Some confusion with the breakfast and getting it for $20 with the reception staff and the restaurant having different information, this caused some embarrassment on my part. The TV automatically kept turning off. I told reception after the first night but it never got fixed. Location is the best part, runs around Albert Park Lake, use of the gym and pool and trams to the city on stkilda rd

Good stay

Customer review rating 5.0/5

Joeseph C. Business - Confirmed reviews ALL

Was there. Clean and tidy. My family very happy.

Overall pleasant stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

What needs to happen at checkin is that the staff clearly explain the difference between the main tower and the second tower and which lift to take

Ok stay

Customer review rating 3.0/5

Tee Business - Confirmed reviews ALL

The facilities were ok, however there were a lack of food options later at night in and around the hotel as well as a poorly thought out parking facility payment system.

Well located

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room itself was fine. view was unfortunate it was of neighbours dirty roof. The room was not serviced in the morning The provided coffee packets had expired.

ok

Customer review rating 3.0/5

Robert Families - Confirmed reviews ALL

would be nice to have room serviced at least once during stay seeing we stayed 4 nights .

disappointing service

Customer review rating 2.0/5

Phil Families - Confirmed reviews ALL

We had to ask staff for wine glasses, toilet paper , extra pillows and bedding for the fold out bed. Also there were no spoons for coffee. We had booked for 2 adults and a 4 year old and expected sheets for the fold out bed. When we arrived there was a staff member at the door but he did not offer to help with our bags either. We would not reccommenmd this hotel to others. Towels were not changed!

No room service despite staying over 3 nights

Customer review rating 3.5/5

Joseph Families - Confirmed reviews ALL

Room was clean and tidy which was positive. The hot water in shower was lacking and noisy. Excellent Valet parking service. Front of desk were courteous and professional. The only issue and i think a major one is that there no daily room service but in writing it clearly said room service occurs on every 3rd day of stay which is fine but it never occurred and when calling reception it was to be looked at but never attended so due expectation of new towels from room service we had already left the towels on the floor and therefore had to go to the shops to get new towels for the rest of the stay.

great stay

Customer review rating 4.5/5

Victoria L. Couples - Confirmed reviews ALL

We had a great night.. the only problem we found was that we could hardly understand a word the receptionist said when she booked us in. I had to look at my husband to see if he knew what she said. He said later he had hardly understood her either. Maybe put someone with an english accent on the reception.

Feel like family

Customer review rating 4.5/5

Alan R. Couples - Confirmed reviews ALL

This was our first trip following COVID. There has been lots of changes as a result. It was back to basics and many areas were not operational probably due to patronage numbers and availability of staff. However, this was not a deterrent at all. The key to the success is the wonderful, efficient staff. Emily on front desk was a whizz and very welcoming. The breakfast staff were amazing and extremely well organized team.. There were several conferences underway and did not intrude in any way. Rieko and Jenny made sure of that. What an unbelievable combination! The staff are thé main reason for our continuing return.. The facilities are always cleaned to a very high standard. It is a great location. Easy to get there, park underneath and the catch to tram network to wherever you want to go! No stress what so ever!

Good location

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

I was very disappointed with my stay, the lift and corridors were not at all clean and the room was not as good as expected. The room was not serviced during my stay and the floor of the room was damp.

Not four star

Customer review rating 1.5/5

Sarah L. Business - Confirmed reviews ALL

Check in process was awful - very slow, woman was not friendly at all, online check in and being in Accor member line pointless as it didn’t speed up check in process, nor were any of the requests in the online check in considered (were not difficult - glasses in room, extra towels, etc as travelling with an infant). The rooms are old, tired and not maintained - carpet severely frayed and spent my entire stay keeping my 10 month old away from pulling at the carpet threads and eating them. Bathroom tub very old and bathroom/ bedroom walls damaged. Wires hanging from tv all down the wall. No powerpoint in the bedroom. No wine glasses in the room. Bedsheets cheap and scratchy, and one side of the bed was higher than the other (as it was two singles together, which is fine if they’re the same height and there is a king sized mattress topper, however neither was the case). The rooms are only made up/ tidied every three days, which we were only told when I asked at reception (after standing in line with my baby for 20 minutes, because housekeeping does not answer and the calls just ring out) - despite not being told/ advertised anywhere, and also having a sign to put on the door to make up the room. As an Accor plus member we have stayed in plenty of 4 and 5 star hotels. This was definitely not a four star property, and I highly doubt I would book there again after the past two weekends of staying, let alone recommend to others.

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Shower sprayed at the ceiling, aircon didn’t work despite calling people in twice. You have charged Me twice and I have called twice and still waiting on someone to call me back..

Great location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Checked in and the room was very dark and dim, overlooking a grate. Asked to be moved and was immediately. Room outlook was a minor improvement. Carpet worn and room in need of updating

Good location

Customer review rating 3.0/5

Simone Solo - Confirmed reviews ALL

Room was nice and big.. Clean snd fresh, close to public transport. Downfall TV didn't shoe chanells properly. And couldn't adjust temperature in room. Hallways at times were messy. Otherwise not a bad stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great customer service, nice hotel

Dissapointed

Customer review rating 1.5/5

Lisa Friends - Confirmed reviews ALL

Unorganised slow reception service & not that impressed with the room

Could be improved

TripAdvisor rating 3.0/5

wombatdavy Business - TripAdvisor review

I tagged a stay plus free night on the beginning of a work trip. The booking worked well and it was arranged that I was able to stay in the same room for the whole stay. Check-in was smooth enough, however it was apparent that the bookings hadn't "quite" linked together, but all sorted out easily and the missing items bought up to my room promptly. Servicing of room was explained that not every day of stay BUT if I needed anything to call, understood that and very happy with it. Room however was missing coat hangers (only 3 in the room BUT the hooks for about 6 more) which as I was there for 4 days work I needed more. Again problem solved very quickly with more coat hangers delivered. The shower area had used shampoo bottles on the soap rack, just not cleaned completely. Then things got a little "funny" the first issue was on my third day of stay when I tried to book breakfast to my room, the system said I had no credit - although I had ordered room service the night before with no problems, I assumed that as I had tacked a extra night on, possibly the card hadn't carried forward to the rest of the booking.... I clarified at reception and they updated the system - but could explain how I had got room service the night before if no card loaded???? I thought OK fixed that's fine. Last day of stay I went to breakfast again, again got told no credit to charge to room, even though previous night I had ate and drank in the restaurant on had it applied to my room.... There seemed to be some sort of disconnect.... However that was not a big issue, just could be improved.

Thank you for your feedback wombatdavy, I am happy that you enjoyed the stay despite the "funny" occurrences. Hope to see you again for a smoother stay.

Opening weekend

TripAdvisor rating 3.0/5

janel3467 TripAdvisor review

The lift to our tower wasn’t working so we had to use the service lift - staff were new so didn’t know the way. Finally got to our room! Luggage brought up by the concierge. Staff very helpful and friendly. Next morning no hot water and cold water was brown. We were upgraded to a room in the adjoining Pullman. Valet parking brilliant Beds super comfy Staff couldn’t do enough for you Would definitely stay again

Hi janel3467, thank you for your review. I am sorry that you experience so many issues during your stay, but am happy that the staff were helpful. Hopefully we can get you back again to redeem ourselves.

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