Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 1,634 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,634 reviews

Customer review rating 4.0/5

Julie D. Business - Confirmed reviews ALL

Business trip with a touch of leisure. Well equipt room. Fabulous restaurant with amazing service and only a small walk to other eating options.

Dear Julie D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our well-equipped rooms and the dining experience at our restaurant. Your feedback is greatly appreciated, and we look forward to welcoming you back for another perfect weekend. Rieko Indra Room Division Manager

Customer review rating 5.0/5

Maria H. Business - Confirmed reviews ALL

Stayed here while the QLD origin team was based here and honestly the staff were amazing and still very accommodating. This hotel is my go too every time I’m in Melbourne every month or so and will continue to be as the service and consistency is amazing. Thank you

Dear Maria H., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff's exceptional service and the consistency of your experiences have made us your preferred choice in Melbourne. We look forward to welcoming you back on your next visit. Kind Regards, Mercure Melbourne Albert Park

Customer review rating 4.5/5

Albert K. Couples - Confirmed reviews ALL

Friendly staff, especially in the bar

Dear Albert K., Thank you for your kind words regarding our ideal location and the friendliness of our bar staff. We sincerely appreciate your feedback and are pleased to know that you enjoyed your stay with us. Kind Regards, Mercure Melbourne Albert Park

Customer review rating 3.5/5

Desana D. Business - Confirmed reviews ALL

Rooms are very basic, passage like a ship, dingy old and so run down, not a place for a holiday or break, it was okay as we were not there to enjoy facilities and for a conference so all we needed was a place to sleep and shower. Reception staff not the friendliest specially the Asian girl and man.there was an Indian lady not sure if I was wrong but she was welcoming and helpful… only positive of the stay. I called reception to ask if we get a discount for breakfast and been a Accor member expected a service but the Asian guy was rude and basically this is the price take it or leave it. Most of the accomodating was booked by the conference would have expected a better outcome.

Dear Desana D., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Melbourne Albert Park. We value every guest's perspective as it helps us identify areas for improvement and enhance the experience we offer. I appreciate your comments regarding the room accommodations. While our establishment is designed to cater to a variety of guests, including those attending conferences, the comfort and satisfaction of our visitors remain a top priority. I regret to hear that the conditions you encountered did not meet your expectations. We continuously strive to maintain our facilities and your observations will be taken into consideration as we work towards improving our offerings. I would also like to address your experiences with our reception staff. It is concerning to learn that you did not receive the level of service we aim to provide. Your comments regarding the interaction you had with our team will be reviewed with our management to ensure that all guests receive a warm and welcoming experience. Regarding your inquiry about breakfast discounts for Accor members, I understand that this was not communicated to you in a satisfactory manner. We appreciate your loyalty as an Accor member, and it is our goal to provide all members with the benefits and service they expect. Your feedback will be shared with the team to improve our communication and guest interaction. Once again, thank you for your insights. We hope to have the opportunity to welcome you back in the future under more favorable circumstances. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 5.0/5

Ameen H. Solo - Confirmed reviews ALL

all the staff were friendly, professional, accommodating and welcoming

Dear Ameen H., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our service to be exceptional and that our team made you feel welcomed and valued. It is our aim to provide all our guests with a comfortable and enjoyable experience, and your kind words affirm our commitment to this standard. Kind Regards, Team at Mercure Melbourne Albert Park

Other web-users rate our hotel

  • 545 reviews 8.6/10 Location
  • 1,240 reviews 4.9/10 Room
  • 1,004 reviews 7.4/10 Service
  • 44 reviews 4.1/10 WiFi
  • 571 reviews 5.5/10 Comfort
  • 423 reviews 4.2/10 Cleanliness
  • 299 reviews 4.1/10 Vibe
  • 252 reviews 7.9/10 Breakfast

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