Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 1,713 reviews

Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,713 reviews

Customer review rating 4.0/5

Murray B. Couples - Confirmed reviews ALL

If you have mobility problems, make sure you specify a shower recess. My wife and I are B. over 70 and were unable to access the shower over the bath, especially with the fixed glass screen making access difficult.

Dear Murray B., Thank you for your feedback regarding your recent stay. I appreciate your comments about our location and the accessibility concerns you encountered. We encourage guests with mobility issues to inform us in advance so we can accommodate their needs appropriately. Rieko Indra Room Division Manager

Customer review rating 2.0/5

Michelle L. Families - Confirmed reviews ALL

There was an additional charge at the end,where there was no explanation for this at all.

Dear Michelle L., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room comfortable. However, I apologize for any confusion regarding the additional charge, as we strive for transparency in our billing. Your comments are valued and will be reviewed. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Sheridan H. Friends - Confirmed reviews ALL

Check in was efficient and prompt, room was clean and neat, the bed was so comfortable, and the rooms nearly soundproof!! Slept so well!

Dear Sheridan H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our location, the efficiency of our check-in process, and the comfort of your room. Your feedback inspires our team to continue providing excellent service. Rieko Indra Room Division Manager

Customer review rating 0.5/5

Daniel H. Couples - Confirmed reviews ALL

Very disappointing what is advertised online and what you get are two very different things. Dirty room and bathroom, climate control set to 24 degrees and couldn’t change it, paid extra for a lake view room all you could see was the trees, done the early check in online but still couldn’t check in until 2pm

Customer review rating 4.0/5

Garry B. Couples - Confirmed reviews ALL

Check in was seamless and upgrade appreciated to a wonderful room - breakfast was good

Dear Garry B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the seamless check-in process and appreciated your room upgrade. It is gratifying to know that you found our location convenient and breakfast to your liking. We look forward to welcoming you back. Rieko Indra Room Division Manager

Other web-users rate our hotel

  • 568 reviews 8.6/10 Location
  • 1,286 reviews 5/10 Room
  • 1,034 reviews 7.4/10 Service
  • 47 reviews 2.6/10 WiFi
  • 589 reviews 5.5/10 Comfort
  • 446 reviews 4.3/10 Cleanliness
  • 309 reviews 4.6/10 Vibe
  • 260 reviews 8.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne