Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 1,604 reviews

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Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Queen Beds

Photo out of - Standard Room with 2 Queen Beds

Modern and comfortable 40sq.m room features 2 queen size beds, sofa bed, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 40 m² / 430 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Overlooking Albert Park lake, this modern and comfortable 30sq.m superior room features 1 king size bed or 2 single beds, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comfortable 30sq.m premium room with contemporary design features 1 king size bed, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comfortable 30sq.m premium room with contemporary design features 2 queen size beds, LCD flat screen TV, laptop size safe, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Contemporary 30sq.m room with spectacular views over Albert Park Lake and 1 king or 2 single beds, bathrobe & slippers, LCD flat screen TV, laptop size safes, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for family, the spacious 52sq.m premium room features 1 Queen Bed & 2 Single Beds or 2 Queen beds, LCD flat screen TV, laptop size safes, tea & coffee making facilities, free WiFi (5.00 mbps). Enjoy access to indoor pool & gym.

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Loft Suite 1 King Bed

Photo out of - Loft Suite 1 King Bed

63 sq m spacious modern suite featuring split level bedroom with 1 king bed or 2 single beds, ensuite bathroom, downstairs lounge with sofa bed, LCD TV, laptop size safe, tea & coffee facilities, free WiFi (5.00mbps), & access to indoor gym & pool.

Max. number of persons
2
Area
From 63 m² / 678 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Superior Loft Suite 1 King Bed

Photo out of - Superior Loft Suite 1 King Bed

Generous & modern 119sq m split level apartment with loft style bedroom, walk in robe and large ensuite bathroom, featuring tub spa, all located upstairs. Kitchenette, dining and lounge with fold out sofa bed downstairs. Access to indoor pool & gym.

Max. number of persons
2
Area
From 119 m² / 1280 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 209 rooms
  • One room for people with reduced mobility
  • 209 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Umbrellas
  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express
  • Room service

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fit Lounge

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Golf

  • Nearby
  • Golf course 18 holes
  • On site
  • Indoor parking
  • Private
  • 350 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 21.57 € 35 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

65 Queens Road, 3004 Melbourne, Australia

GPS:-37.84978, 144.978662

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 40.05 € 65 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Mortimer's Bar

Photo out of - Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Bar Type
LOBBY BAR
Capacity
80
Accessibility
Accessible service
Telephone +61 3 9529 4300
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

When the meetings are over or before they begin, help your body do what it does best - move around - with the latest generation of fitness machines.

Perfectly suited to hosting Melbourne weddings large and small, Mercure Melbourne Albert Park offers tailored packages , event spaces with views over Albert Park Lake, and the capacity to accommodate up to 1400 guests seated or 1600 in cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,604 reviews

Customer review rating 1.5/5

Tracie M. O. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Peter B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Danielle S. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Ai L. S. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Danielle T. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Danielle T. Solo - Confirmed reviews ALL

Overall it was a wonderful little staycation. However i had issues with the air conditioner. It was very warm in the room. Too warm for my liking. I believe the setting was still on heat. I tried to phone reception but the phone didn't work. So I had to go down in person. I tried to ask at front reception if the temperature showing was the room temperature but she didn't really attempt to answer that question but organised a technician who didn't seem to happy about it. However he did offer a fan which helped. However the room never cooled down even though it was 17.5 degrees on the air con. It remained at 24. On exit of the car park, my registration didn't register and had to call. I gave my registration to the front desk on check in so it shouldn't have happened.

Customer review rating 1.5/5

Rajkumar G. Business - Confirmed reviews ALL

early morning noise that kept me awake! I stayed at Room 4401

Customer review rating 4.0/5

Anthony D. Business - Confirmed reviews ALL

Spacious rooms, fairly quiet and well-run

Customer review rating 4.0/5

Hany E. Business - Confirmed reviews ALL

It was good and nice stay, The Parking is abit higher than ususal for melbourne.

Customer review rating 4.5/5

Fiona O. Business - Confirmed reviews ALL

Lovely staff, clean room, comfy bed, good food.

Customer review rating 5.0/5

Christine C. Business - Confirmed reviews ALL

Great hotel, good food, comfortable room, great location. The staff were friendly and extremely helpful

Customer review rating 4.0/5

James P. Couples - Confirmed reviews ALL

It was a lovely stay with very friendly staff. Room was spacious and had a view of the park. We were upgraded for our anniversary and received a bottle of wine which was much appreciated. We did put in a request multiple times for a replacement tv as our room tv was broken. We had to resort to watching TV through our phone.

Customer review rating 0.5/5

Adeniyi A. Friends - Confirmed reviews ALL

I didn't get any upgrade

Customer review rating 5.0/5

Simon F. Business - Confirmed reviews ALL

I have stayed here multiple times and always enjoy the stay. Staff are always great and the rooms are well presented.

Customer review rating 4.5/5

Richard A. Couples - Confirmed reviews ALL

Had a two night stay while I needed to go to Alfred hospital. All was good but check in was a bit hard as two systems for pullman and mecure meant delay in booking in.

Customer review rating 1.5/5

Simone P. Couples - Confirmed reviews ALL

Run down room, smelly room and bathroom with mould and damage. Very dated facilities and poor view. Staff were not very accommodating to upgrade when there was availablity on the website

Customer review rating 1.5/5

Shen C. Business - Confirmed reviews ALL

Not really a Mercure issue as a staffing issue. If I wanted to have a useless call centre experience, I would go to this hotel. Hire local people because at least they have half a brain

Customer review rating 1.5/5

Ze Q. K. Business - Confirmed reviews ALL

Heater was broken - took 2 days to fix There was no electric plug near to the bed Room was dark, limited switches to control lights

Customer review rating 2.5/5

Michelle K. Business - Confirmed reviews ALL

Some of the lights did not turn on. When the toilet was flushed quite a bit of water would end up on the toilet seat, even with the toilet lid closed when flushing. The ceiling above the shower was peeling, and there seemed to be possible mould growing in and around the shower and the grout between the tiles was either dirty or mouldy in places as well.

Customer review rating 4.5/5

Mark V. H. Solo - Confirmed reviews ALL

I’ve stayed at this hotel on a number of occasions, I love the location and the hotel itself. It seems like the restaurant menu has hardly changed in years and even with the 30% Accor member discount, the food seems overpriced for what’s on offer. I remember commenting on the disappointment of an overpriced steak I had about 5 years ago and even wrote to senior Accor management about it. I had no response then and obviously nothing has been done to improve things. I just avoid the dining now. The staff a always helpful and friendly and I will happily stay again one day.

Dear Mark V. H., Thank you for sharing your thoughts regarding your recent stay at Mercure Melbourne Albert Park. We are pleased to hear that you appreciate our hotel's location and the quality of service provided by our staff. We acknowledge your feedback regarding the restaurant menu and pricing. We strive to offer a dining experience that meets our guests' expectations and understand that menu variety is important. Your comments about past experiences with the steak and the lack of response from management are noted. It is our goal to continuously improve, and we value input from our guests to help us achieve this. We appreciate your loyalty and look forward to welcoming you back in the future. Warm regards, Trammie Pham Guest Service Manager Mercure Melbourne Albert Park

Customer review rating 3.0/5

Ula L. Business - Confirmed reviews ALL

I stayed at the Pullman (not Mercure). Room and bathroom were ok but dated. Was there for a work event. Lunch on day 1 was great with a curry and rice (please note I am vegan). Dinner was ok. I brought my own breakfast as I was not sure if there would be vegan options. Lunch on the second day was very poor with staff not knowing what was vegan. Lunch was bland and needed flavour. Options were plain white rice and boiled cabbage - neither appealing. There was another salad supplied which I was advised was not vegan but asked the attendant to check and it was. Was ok but needed flavour.

Customer review rating 2.0/5

Trish N. Friends - Confirmed reviews ALL

We switched rooms because our original room had up to 5-6 moths flying around.

Dear Trish N., Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the presence of moths in your room. We appreciate your understanding in switching rooms and will address this matter with our housekeeping team to ensure a more comfortable environment for our guests. Warm regards, Trammie Pham Guest Service Manager Mercure Melbourne Albert Park

Customer review rating 0.5/5

Stephen V. B. Couples - Confirmed reviews ALL

See Above.

Dear Stephen v. B., Thank you for sharing your feedback regarding your recent experience. We appreciate your positive comments about our venue. I understand your concerns regarding the billing issue and the timeline for the refund. We strive to provide clear communication regarding our payment policies, and I apologize for any confusion this may have caused. Your comments are valuable for us to improve our guest experience. Kind Regards, Team at Mercure Melbourne Albert Park

Customer review rating 4.5/5

James C. Business - Confirmed reviews ALL

A very pleasant stay was always good to get back to my room which was comfortable the entire stay even as U didn't get service for the 5 nights. Staff were helpful and polite even when my name on the booking was incorrect and my booking could not be found. I'm not sure when the rooms were last refreshed but the only real thing I could critique would be that the carpet was a little thread bear im places. Will definitely stay there again and now im mor familiar with the trams to get into city or out to St Kilda.

Dear James C., Thank you for taking the time to share your experience following your recent stay at Mercure Melbourne Albert Park. We are delighted to hear that you found your room comfortable and enjoyed the hospitality provided by our staff throughout your visit. It is always encouraging to know that our team’s efforts to be helpful and polite are appreciated, even amidst challenges such as booking discrepancies. We acknowledge your feedback regarding the condition of the carpet in your room, and we appreciate your observations as they are vital for our ongoing commitment to maintaining high standards. While we strive to ensure that our rooms provide a welcoming environment, we recognize that certain elements may require attention. Please be assured that your comments will be reviewed as part of our routine assessments to enhance guest comfort. It is also wonderful to hear that you found the local tram services convenient for exploring Melbourne and St Kilda. We hope this will encourage you to take full advantage of the vibrant surroundings during your next visit. We look forward to welcoming you back to the Mercure Melbourne Albert Park in the future. Kind Regards, Team at Mercure Melbourne Albert Park

Other web-users rate our hotel

  • 526 reviews 8.6/10 Location
  • 1,195 reviews 5.1/10 Room
  • 947 reviews 7.4/10 Service
  • 35 reviews 4/10 WiFi
  • 408 reviews 4.8/10 Cleanliness
  • 288 reviews 3.9/10 Vibe
  • 249 reviews 8/10 Breakfast
  • 237 reviews 5.4/10 Value

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