Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 1,777 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's Bar

Make the moments count at Mortimer's Bar. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,777 reviews

Customer review rating 4.5/5

Keith W. Friends - Confirmed reviews ALL

2 nights at Albert Park, complimentary upgrade to family room was well received, breakfast and staff were wonderful

Dear Keith W., Thank you for your kind words regarding your recent stay at Mercure Melbourne Albert Park. We are delighted to hear that you enjoyed your complimentary upgrade, as well as the breakfast and service provided by our staff. We look forward to welcoming you back in the future. Rieko Indra Room Division Manager

Customer review rating 3.5/5

Andrew C. Families - Confirmed reviews ALL

the room was little tired need some attention carpets and bathroom. bed and pillows were very comfortable.

Dear Andrew C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our staff and location. Your comments about the room's condition will be shared with our team for future enhancements, as we continually strive to improve our guest experience. Rieko Indra Room Division Manager

Customer review rating 2.5/5

Wickham R. Families - Confirmed reviews ALL

The room was a good size but was disappointed in some of the service we received. I was not told that there would be a $100 deposit required when we checked in- most hotels don’t do this anymore. As I had 2 rooms that was $200 taken from my budget for the weekend that I hadn’t expected. There were no towels, bath mats or face washers in our room and I had to go down to reception to get some. Our rooms were not serviced during the day and had a knock on our door at 5:30pm to ask if we wanted our room serviced which was too late for us. We were charged for an item in the mini bar we did not eat and which was eventually taken off our bill when I questioned it, and it took 3 days to get my deposit back after our stay.

Customer review rating 4.5/5

Sue S. Solo - Confirmed reviews ALL

Wonderful reception. Clean comfortable room on arrival. Pool spa facilities relaxing. Food / drinks at the bar ideal.

Dear Sue S., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our reception, comfortable accommodations, and relaxing facilities. It is wonderful to know that you found our bar offerings to be ideal. We look forward to welcoming you back soon. Rieko Indra Room Division Manager

Customer review rating 2.0/5

John M. Families - Confirmed reviews ALL

Hotel is tired, carpet warn in room, aircon couldn’t be turned off.

Dear John M., Thank you for your feedback regarding your recent stay. I appreciate your comments on our location. I regret to learn of your concerns about the condition of your room and the air conditioning. Your feedback is valuable as we continue to enhance our facilities. Rieko Indra Room Division Manager

Other web-users rate our hotel

  • 578 reviews 8.6/10 Location
  • 1,319 reviews 4.9/10 Room
  • 1,079 reviews 7.4/10 Service
  • 48 reviews 2.5/10 WiFi
  • 609 reviews 5.2/10 Comfort
  • 457 reviews 3.9/10 Cleanliness
  • 326 reviews 4.4/10 Vibe
  • 269 reviews 8.1/10 Breakfast

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