Novotel Geelong Hotel 4 stars

Customer review rating 4.4/5 9,646 reviews
Novotel Geelong
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+ 22 Services
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Room 1

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Children's age

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Hotel extras

  • Waterfront location

  • All rooms feature a balcony

  • Conference facilities with dedicated function floor, waterfront views & balconies

  • Indoor heated swimming pool, fitness centre, steam room, bay-view sun deck

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Geelong

10 14 Eastern Beach Road
3220
geelong
australia

Tel: +61352231377

Fax: (+61)3/52233417

Contact email

Check-in from 15h00

Check out up to 11h00

  • GEELONG BUS DEPOT :  Geelong Geelong

  • By plane

    AVALON AIRPORT At 27km / 16.78 miles

  • By plane

    TULLAMARINE AIRPORT At 85km / 52.82 miles - Shuttle paying

  • By train

    GEELONG RAILWAY At 1.1km / 0.68 miles

GPS :-38.144708, 144.363452

Our accommodations

Standard King Room with Balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Standard Twin Room with Balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

City View Superior King Room with Balcony

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Bay View Deluxe King Room with Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Bay View Superior King Room with Balcony

  • Max. number of persons: 4
  • Area: From 45
  • Views: Bay view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
Accessible room

Accessible Queen Room with Balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
Accessible room

Accessible Twin Room with Balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Deluxe Twin Room with Balcony

  • Max. number of persons: 2
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Superior Room 1 Queen Bed Bay View

  • Max. number of persons: 2
  • Area: From 34
  • Views: Bay view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Our restaurants and bars

WATERFRONT RESTAURANT

Type of cuisine: International

Situated on Geelong's vibrant waterfront precinct with amazing views and alfresco area, the restaurant serves delicious cuisine featuring local produce and seasonal specials complemented by local wines. Restaurant available for private functions.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATERFRONT BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

Located on the stunning Geelong waterfront with bay views, relax inside or on the alfresco area. Offering a wide selection of local wines, beers, cocktails and snacks, it is the perfect venue for a drink with friends, family and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 200

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Geelong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,646 reviews

tripadvisor

TripAdvisor Rating 4.0/5

962 reviews

well located friendly staff

Customer review rating 4.4/5

Glenn C. Business - 17/03/2020 Confirmed reviews ALL

1 night then out for work.

Hi Glenn, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments regarding our location and friendly staff and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Carolyn Williams GSA

Perfect stay, lovely atmosphere!

Customer review rating 4.4/5

Nicolo' Couples - 16/03/2020 Confirmed reviews ALL

The hotel is situated in a great position. The view on the pier and the bay offers a pleasant and romantic atmosphere all day long. Room was very clean and comfortable. All staff is very helpful and friendly. Good value for money, will come back for sure.

Dear Nicolo L., We very much appreciate your comments regarding your stay at the Novotel Geelong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mohammad Pasha Front Office Shift Leader

Excellent Hotel

Customer review rating 4.4/5

Bobbie Business - 16/03/2020 Confirmed reviews ALL

The Novotel proved to be an excellent option for my 3 day business trip last week. The room was well appointed with clean bathroom and very comfortable bed. Air-conditioning was effective, once I worked out how to control it. There were no drawers,, which was a little frustrating for a stay of more than a day or two. I enjoyed breakfast and dinner in the hotel restaurant daiy. The dinner menu is fairly broad and the staff were receptive to minor menu changes within the menu. Dinner was relatively expensive, though genuinely high quality food. The beef cheeks melted in the mouth and I would return to the hotel just for that meal option. Breakfast was the usual buffet, but with a good range of options to cater for all tastes.

Dear Robyn P., We very much appreciate your comments regarding your stay at the Novotel Geelong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mohammad Pasha Front Office Shift Leader

no issues

Customer review rating 4.4/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

would have like a clearer sign to access drive in off road entry disagree with the "need to sight a credit card" for the bond, when you accept a credit card sight unseen for all other payments!!!

Dear Jenny, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments regarding and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader

staff were rigid and parking was atrocious. made it hard to book in and didn't appreciate i was frazzled and rushed

Customer review rating 4.4/5

Nicole L. Business - 16/03/2020 Confirmed reviews ALL

wouldn't come back.

Dear Nicole, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your review is very valuable to us and will assist my team and I so much into the future, so on behalf of my team, I wanted to personally respond to you and say thanks and how much we appreciate your feedback. In addition to your comments, I wish to acknowledge the areas – staff, car parking, check in where you have scored us lower and let you know we will focus all our energies into these areas so as to improve our product and service offerings. Thank you for staying at Novotel Geelong and rest assured from this point forward we will work hard to deliver a higher level experience. Warm regards, Mohammad Pasha Front Office Shift Leader

Good Stay

Customer review rating 4.4/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Perfect location, great customer service, comfy beds, clean rooms.

Dear Helen B., We very much appreciate your comments regarding your stay at the Novotel Geelong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mohammad Pasha Front Office Shift Leader

Beautiful waterfront views

Customer review rating 4.4/5

Gavan C. Couples - 16/03/2020 Confirmed reviews ALL

Most welcoming and efficient staff

Dear Gavan C., We very much appreciate your comments regarding your stay at the Novotel Geelong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mohammad Pasha Front Office Shift Leader

OK

Customer review rating 4.4/5

Ange Business - 16/03/2020 Confirmed reviews ALL

Cons: Slow check in. Guest services didn't send my receipt. Average food, no body lotion in room Pros: friendly, nice balcony, clean room

Dear Angela, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your review is very valuable to us and will assist my team and I so much into the future, so on behalf of my team, I wanted to personally respond to you and say thanks and how much we appreciate your feedback. In addition to your comments, I wish to acknowledge the areas - slow check in, guest services didn't send receipt, average food, no body lotion in room where you have scored us lower and let you know we will focus all our energies into these areas so as to improve our product and service offerings. Thank you for staying at Novotel Geelong and rest assured from this point forward we will work hard to deliver a higher level experience. Warm regards, Mohammad Pasha Front Office Shift Leader

Great location

Customer review rating 4.4/5

Mark B. Couples - 16/03/2020 Confirmed reviews ALL

Long weekend escape

Dear Mark B., Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your hotel review and score were fantastic and I personally wanted to respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at the exciting Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader

Relaxing

Customer review rating 4.4/5

Karen R. Business - 16/03/2020 Confirmed reviews ALL

I enjoyed my stay at the Novotel, staff were accommodating when I required my car from the car park. On the morning that I was to check out, I went to have a shower (7 am), but there was no hot water. I ran the shower for about 5 minutes but still not hot water. This was in room 311, you may like to check this out.

Overall excellent

Customer review rating 4.4/5

Jeffrey A. Families - 16/03/2020 Confirmed reviews ALL

We enjoyed a comfortable, relaxing family get away

Dear Jeffery & Sue A., We very much appreciate your comments regarding your stay at the Novotel Geelong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mohammad Pasha Front Office Shift Leader

Waterfront location

Customer review rating 4.4/5

Linda Couples - 15/03/2020 Confirmed reviews ALL

The stay was fine. Things to be reviewed though are 1: No basic tea and coffee making facilities in the room, 2. Only valet parking available at a cost of $27.00 per night. No other hotel parking available and 3. We mistakenly left our jacket in the robe in our room. No one from Novotel contacted us and luckily I noticed a day after we arrived home. Called Novotel and yes housekeeping had found it but not even a call to advise us.

Dear Linda, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your review is very valuable to us and will assist my team and I so much into the future, so on behalf of my team, I wanted to personally respond to you and say thanks and how much we appreciate your feedback. We will focus all our energies into the areas you highlighted so as to improve our product and service offerings. Thank you for staying at Novotel Geelong and rest assured from this point forward we will work hard to deliver a higher level experience. Wishing you and your family a wonderful 2020. Kind Regards Mohammad Pasha Front Office Shift Leader

Great stay. Central location and excellent facilities!

Customer review rating 4.4/5

Kirsty Business - 15/03/2020 Confirmed reviews ALL

Stayed in a king bay view room.! Super spacious, very clean and extremely comfortable beds. One of the best Novotel’s I have stayed at. Was staying for a conference. The conference food was delicious and plenty of it. Central location to all good restaurants and enjoyed a drink in the bar! Would definitely stay again.! Superb!

Dear Kirsty, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments regarding Super spacious room, very clean and extremely comfortable beds and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader

Tasty Breakfast

Customer review rating 4.4/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Like a lot of hotels. Breakfast was awesome, great variety, tasty, authentic. Room was spacious, conference facilities satisfactory.

Dear Dario, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments regarding awesome breakfast, spacious room, conference facilities and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader
Customer review rating 4.4/5

Alison A. Families - 14/03/2020 Confirmed reviews ALL

MY HUSBAND HAD THREE WEEKS IN EPWORTH HOPITAL FOR CANCER OPERATION AND RECOVERY AFTER A MASSIVE OPERATION THE ACCOMMODATION ETC MEALS ETC WERE ALL UP TO NORMAL STANDARD THE COST OF STAYING WAS IN EXCESS OF $8,000 AND WE WERE DISAPPOINTED THAT WE DID NOT GET A CONCESSION ON THE COSTS FOR THE TIME OF THE STAY, ALTHOUGH HELP WAS WITH THE CAR PARKING AND BREAKFAST

Clean hotel but very incompetent staff

Customer review rating 4.4/5

Pamela A. Families - 14/03/2020 Confirmed reviews ALL

For a Novotel hotel, this hotel fell very short compared to their other branches. The main problem was due to the incompetency of the staff. They firstly cancelled my booking without consulting me and then I had to call multiple times to have it reinstated. Once I paid over the phone for my booking, I asked them to send me an invoice/receipt for my records. This then took 4 follow up phone calls to occur, which was extremely poor. Upon check in, the staff seemed confused and found it difficult to check in 4 rooms and took over 30 minutes. Once we arrived to our room, our key cards wouldn't work. So after 30 minutes checking in, I had to go back downstairs to have the issue rectified with no explanation. Following on, one of my guests gave me some flowers. I asked the reception if I could have a vase to pop those flowers in, to which they stated I needed to pay a $100 bond for a vase. This seems extremely astronomical, given that we already had to pay $200 per room for bond on top of our $250 per room rate. Nonetheless, when we checked out we were reassured that all of the bond would be refunded in 24 hours. After 24 hours, only half of my bond had been refunded. After 2 weeks, my bond still had not been refunded. I had to call the hotel, to have the large bond refund processed and they claimed it was an oversight. This was extremely inconvenient. This hotel lacks serious customer service and it is a real shame, as their hotel rooms are very clean and modern.

not great

Customer review rating 4.4/5

Anonymous Solo - 14/03/2020 Confirmed reviews ALL

Parking arrangements were horrible and the fact staff told me I could not go to me car after it was parked was not satisfactory

Dear Glen, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your review is very valuable to us and will assist my team and I so much into the future, so on behalf of my team, I wanted to personally respond to you and say thanks and how much we appreciate your feedback. In addition to your comments, I wish to acknowledge the areas – parking arrangement, staff, check in, breakfast and value of money where you have scored us lower and let you know we will focus all our energies into these areas so as to improve our product and service offerings. Thank you for staying at Novotel Geelong and rest assured from this point forward we will work hard to deliver a higher level experience. Warm regards, Mohammad Pasha Front Office Shift Leader

Great dinner

Customer review rating 4.4/5

Tarquam M. Couples - 13/03/2020 Confirmed reviews ALL

I stayed for work purposes with my partner. Easy access to my employment was the main motivation. I also had an ALL free night.

Dear Tarquam, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader

Good stay

Customer review rating 4.4/5

Georgette A. Couples - 13/03/2020 Confirmed reviews ALL

Staff were very friendly and helpful!!! Unfortunately the restaurant a bit disappointing dinner was average ,Breakfast was not very good, the buffet we were told will be closing at 1030 instead by 950 we were told will close in 10 minutes ,there was hardly any food not a big selection I think definitely needs improving !!!

Dear Georgett, Thank you so much for taking the time to complete our guest survey and score - please know I have shared your experience with my team. Your comments and your overall hotel review and score were fantastic and on behalf of my team I wanted to personally respond to you and say thanks and how much we appreciate your feedback. Thank you for staying at Novotel Geelong and my team and I will look forward to welcoming you back really soon. Warm Regards, Mohammad Pasha Front Office Shift Leader

Novotel Geelong

TripAdvisor rating 4.0/5

Donbj 13/03/2020 TripAdvisor review

a very comfortable hotel , delicious food , great outlook and very well located.The bathrooms need to be checked for cleanliness , the tiles and shower walls were filthy .This is the only thing that lets this hotel down . It is very close , just a short walk away, from the new fast ferry service to Melbourne

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