Novotel Geelong 4 stars

Customer review rating (ALL Rating) 4.3/5 2,250 reviews

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10 14 Eastern Beach Road, 3220 GEELONG, Australia

Description

Hotel extras

  • Waterfront location

  • Modern accommodation rooms & bathrooms, all rooms feature a balcony

  • Conference facilities with dedicated function floor, waterfront views & balconies

  • Indoor heated swimming pool, fitness centre, bay-view sun deck

  • Free WIFI

Our accommodation(s)

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Hotel location

Novotel Geelong

10 14 Eastern Beach Road
3220 GEELONG
Australia

GPS:-38.144708, 144.363452

Telephone
Fax +61 3 5223 3417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

TEMPO KITCHEN & BAR

Tempo is a new kitchen & bar in the heart of the Geelong Waterfront and promises an unforgettable dining experience that pays homage to the rich local produce and flavours of Victoria. Open breakfast, lunch, dinner, all day snacks and drinks

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,250 reviews

Customer review rating 4.0/5

Kelsey H. Couples - Confirmed reviews ALL

Nice location, very well-kept rooms. They hosted events both nights we stayed, not sure if this was common - but it didn't give us the relaxing vibe we were hoping for. They also served us drinks at the bar on Saturday night, then proceeded to let us know there was no seats we could use as they had already started cleaning for the evening & would be closing early to prep for an event the following day. We perched at the edge of the counter to finish our drinks, while the staff cleaned around us. It was a nice stay...but at every point we were made to feel rather secondary to the multiple events they were hosting across our 2.5 day stay.

Hi Kelsey, Thanks, of leaving a review, we are happy to hear that you enjoyed your stay with us, We are sorry to hear that throughout you felt that you were secondary, I will pass this information on to the staff so we will be able to improve for your next visit, We hope on your next stay we are able to make you visit better then your last, Warm Regards, Novotel Geelong Team

Customer review rating 1.5/5

Matthew G. Solo - Confirmed reviews ALL

I stayed at Novotel Geelong a long time ago and came back this weekend while in town to see a play at Geelong Arts Centre. Location is great and it was pleasing to see the hotel had had a refresh. The renovation made the room fresh (although the shower head needs replacement because it keeps falling down) and comfortable. I liked the room very much. There was a wedding downstairs, which was mostly ok. Some acoustic treatment to rooms could help to deal with the noise from such functions. My main disappointment was the interactions with staff at both check in and check out. My partner and I are Accor Diamond and Gold respectively. I don’t mean that in a ‘don’t you know who I am’ way, but more to say we stay at a lot of Accor hotels around the world every year. On check out, the receptionist asked if I had taken anything from the mini bar and I replied no. At every Accor brand I have stayed at, that is usually satisfactory - but here I was asked to wait while housekeeping verified this. That would ordinarily be fine, no harm in waiting. However, when I was called back to the desk I was told that there were three items missing from the mini bar. It was presented in an accusatory tone and when I enquired what they were I was told it was 3 bottles of wine. I don’t drink alcohol and it was an uncomfortable situation, slightly tense because how do I prove I didn’t take them?. I am glad the duty manager told the receptionist to waive it off, but this whole interaction left a very bad taste in my mouth. There was no apology and I couldn’t help but think this whole approach was very unusual compared to my previous Accor check out experiences. I’m still not sure how it came to be that there was a view that these items were taken from the mini bar. From time to time, I do use the mini bar for snacks but always fess up to it. If this checking process is something the hotel regularly does, I’d encourage you to review this practice. On a more minor note, again not as a ‘don’t you know who I am’ but I found staff at check in less recognising of loyalty status. This is the only hotel I have stayed at where this has occurred. Thank you for taking the time to consider my feedback.

Dear Matthew, Thank you for your detailed feedback and for your loyalty as an Accor member. We’re pleased you enjoyed the refreshed room and location. We’re sorry your check-in and check-out experience did not meet expectations, especially regarding the minibar enquiry and recognition of your loyalty status. Your feedback has been shared with the team for review and improvement. Kind regards, The Team at Novotel Geelong

Customer review rating 3.0/5

Rachael L. Friends - Confirmed reviews ALL

Rooms very poorly appointed. Single beds not king singles in twin room. Staff not attentive or accommodating and very little local knowledge and very poor english. Overall very underwhelming experience.

Dear Rachael, Thank you for your feedback. We’re sorry to hear your stay did not meet expectations. Your comments regarding the room setup and service experience are disappointing to hear and do not reflect the standards we aim to provide. Your feedback will be reviewed with the team to assist with ongoing improvements. Kind regards, The Team at Novotel Geelong

Customer review rating 1.5/5

A. A. Families - Confirmed reviews ALL

Hotel location is amazing everything is just around the corner. Staff is good. It just room cleaning was not the up to the mark. We found one lost property from previous guest behind the couch. Also glasses and tea kettle was dirty. Please focus on that area. Breakfast was also so so.

Dear A., Thank you for your feedback. We’re pleased you enjoyed the location and found our team helpful. However, we sincerely apologise for the cleanliness issues you experienced in the room. Your comments regarding housekeeping and breakfast will be reviewed with the team to ensure improvements are made. Kind regards, The Team at Novotel Geelong

Customer review rating 3.5/5

Tim S. Business - Confirmed reviews ALL

Staff generally isn’t very accommodating. The restaurant is the poorest in this regard. I’ve stayed here for many weeks over the past 6 months and that impression is consistent. I’m used to the Marriott experience which caters to business travelers. Also little things like my portfolio wasn’t mailed to me but this survey made it.

Dear Tim, Thank you for your feedback and for your continued stays with us over the past several months. We’re pleased you found the room comfortable, however we’re sorry to hear the service experience, particularly in the restaurant, has not met expectations. We also apologise regarding the follow-up with your portfolio. Your comments are appreciated and will be reviewed with the team to improve consistency and guest care, especially for our returning business travellers. Kind regards, The Team at Novotel Geelong

Other web-users rate our hotel

  • 986 reviews 8.8/10 Location
  • 1,454 reviews 7.4/10 Room
  • 1,294 reviews 7.6/10 Service
  • 10 reviews 6.8/10 WiFi
  • 621 reviews 5.6/10 Comfort
  • 471 reviews 5/10 Cleanliness
  • 410 reviews 7.6/10 Food
  • 301 reviews 4.7/10 Amenities

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