Novotel Geelong Hotel 4 stars

Perfect location, great customer service, comfy beds, clean rooms.

Most welcoming and efficient staff

Cons: Slow check in. Guest services didn't send my receipt. Average food, no body lotion in room Pros: friendly, nice balcony, clean room

Long weekend escape

I enjoyed my stay at the Novotel, staff were accommodating when I required my car from the car park. On the morning that I was to check out, I went to have a shower (7 am), but there was no hot water. I ran the shower for about 5 minutes but still not hot water. This was in room 311, you may like to check this out.

We enjoyed a comfortable, relaxing family get away

The stay was fine. Things to be reviewed though are 1: No basic tea and coffee making facilities in the room, 2. Only valet parking available at a cost of $27.00 per night. No other hotel parking available and 3. We mistakenly left our jacket in the robe in our room. No one from Novotel contacted us and luckily I noticed a day after we arrived home. Called Novotel and yes housekeeping had found it but not even a call to advise us.

Stayed in a king bay view room.! Super spacious, very clean and extremely comfortable beds. One of the best Novotel’s I have stayed at. Was staying for a conference. The conference food was delicious and plenty of it. Central location to all good restaurants and enjoyed a drink in the bar! Would definitely stay again.! Superb!

Like a lot of hotels. Breakfast was awesome, great variety, tasty, authentic. Room was spacious, conference facilities satisfactory.

MY HUSBAND HAD THREE WEEKS IN EPWORTH HOPITAL FOR CANCER OPERATION AND RECOVERY AFTER A MASSIVE OPERATION THE ACCOMMODATION ETC MEALS ETC WERE ALL UP TO NORMAL STANDARD THE COST OF STAYING WAS IN EXCESS OF $8,000 AND WE WERE DISAPPOINTED THAT WE DID NOT GET A CONCESSION ON THE COSTS FOR THE TIME OF THE STAY, ALTHOUGH HELP WAS WITH THE CAR PARKING AND BREAKFAST

For a Novotel hotel, this hotel fell very short compared to their other branches. The main problem was due to the incompetency of the staff. They firstly cancelled my booking without consulting me and then I had to call multiple times to have it reinstated. Once I paid over the phone for my booking, I asked them to send me an invoice/receipt for my records. This then took 4 follow up phone calls to occur, which was extremely poor. Upon check in, the staff seemed confused and found it difficult to check in 4 rooms and took over 30 minutes. Once we arrived to our room, our key cards wouldn't work. So after 30 minutes checking in, I had to go back downstairs to have the issue rectified with no explanation. Following on, one of my guests gave me some flowers. I asked the reception if I could have a vase to pop those flowers in, to which they stated I needed to pay a $100 bond for a vase. This seems extremely astronomical, given that we already had to pay $200 per room for bond on top of our $250 per room rate. Nonetheless, when we checked out we were reassured that all of the bond would be refunded in 24 hours. After 24 hours, only half of my bond had been refunded. After 2 weeks, my bond still had not been refunded. I had to call the hotel, to have the large bond refund processed and they claimed it was an oversight. This was extremely inconvenient. This hotel lacks serious customer service and it is a real shame, as their hotel rooms are very clean and modern.

Parking arrangements were horrible and the fact staff told me I could not go to me car after it was parked was not satisfactory

I stayed for work purposes with my partner. Easy access to my employment was the main motivation. I also had an ALL free night.

Staff were very friendly and helpful!!! Unfortunately the restaurant a bit disappointing dinner was average ,Breakfast was not very good, the buffet we were told will be closing at 1030 instead by 950 we were told will close in 10 minutes ,there was hardly any food not a big selection I think definitely needs improving !!!

a very comfortable hotel , delicious food , great outlook and very well located.The bathrooms need to be checked for cleanliness , the tiles and shower walls were filthy .This is the only thing that lets this hotel down . It is very close , just a short walk away, from the new fast ferry service to Melbourne