ibis budget Belo Horizonte Minascentro 2 stars

The hotel was fully booked during our stay. There was no free area to receive guests during breakfast. On one day I had to wait in a queue for 15 minutes to be served. How many of them look precarious and old.

The WiFi was not working. The minibar fridge extra tax wasn't an information easy to find.

Extremely poor

Have used Ibis budget in many countries and had no issues . This was no exception, comfortable and room size fine for the purpose . Good hot water . Great breakfast is worth paying for

Overall my experience was mostly satisfactory because of its great location, which was 10 minutes max to most of the places I've planned to visit. Being a hospitality member myself, I wish there were a few improvements: - Better lighting in the rooms >> It would be great to implement a system that would allow us to dim the lights, instead of just having them "on" or "off". - Direct communication with the front desk >> There's no way to contact the front desk directly from the room unless we call from our mobile phones or go downstairs to talk personally. - Constant maintenance of the rooms >> In my case, there were a couple of issues in my room, for example, the shower door wouldn't close completely, which would allow the water to leak while I was showering leaving the floor wet; another issue was that both of the side tables were a bit wobbly, making it unsafe to rest a glass/bottle of water; another easy problem that could've been fixed was in the WC, the toilet seat was also wobbly and unsteady, making it extremely unpleasant (not say unsafe) the experience of using it. - During breakfast, which was surprisingly good, I couldn't help to notice that some of the food labels were written by hand which could make it difficult to understand and some did not contain important details about the item being served. It is highly important to inform all the guests which items are suitable or not to the most common dietary restrictions (Gluten and/or lactose-free) and also a summary of the ingredients present in those items. Regarding the staff >> I have no complaints or comments, everyone was very friendly and receptive, especially the room attendants (housekeeping) and the waiting staff. Lastly, but not less important, I would advise the hotel administration to revise the internet wi-fi conditions as the signal was very unreliable and unstable, forcing me to hotspot using my personal mobile data.