Dear Guest, Thank you so much for your wonderful 10/10 review! We are delighted to hear that you enjoyed our clean and comfortable facilities, friendly and efficient service, as well as our breakfast. We are also glad that our location and easy access to Metro Line 1 made your stay even more convenient, especially for a quick stopover. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind regards, Saray

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location convenient and that our staff were friendly and helpful. However, we are truly sorry to hear about the cleanliness issues you experienced in your room. Finding cigarette ash on the floor and dirty pillows is certainly not in line with the standards we expect from ourselves, and we sincerely apologize for the inconvenience and disappointment this caused. We take our hygiene and housekeeping standards very seriously, and your comments have been shared with the relevant team so that we can review what happened and reinforce our quality controls. We also regret that you did not have the opportunity to inform our reception team during your stay. Had we been made aware of the situation at the time, we would have been more than happy to assist you and, subject to availability, offer you a room change so that you could enjoy a more comfortable stay and an experience more in line with your expectations. We especially appreciate your positive comments about our staff and hope that, despite this experience, you might consider giving us another opportunity in the future to provide you with the clean and comfortable stay that our guests expect from us. Kind regards, Saray - reception department

Thank you very much for your excellent rating and kind review! 😊 We are delighted to hear that you enjoyed your stay with us and that you appreciated both the cleanliness of our rooms and the friendliness of our staff. These are two aspects we work hard on every day, so it is truly rewarding to receive such positive feedback. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us! 😊 We are delighted to hear that you found the room comfortable and that our staff made you feel welcome throughout your stay. Providing friendly service and a pleasant experience for our guests is always one of our main priorities. We also appreciate your comments regarding the bathroom and shower design. We understand that privacy can be especially important when sharing a room with family or friends, and we are sorry if the layout did not provide the level of comfort you expected. Your feedback is very valuable and helps us better understand our guests' needs and expectations. Thank you once again for your kind words and constructive comments. We hope to have the pleasure of welcoming you back on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for your thoughtful review! 😊 We are delighted to know that you appreciated the concept of our hotel and found it to be a clean, functional, and good-value option for your stay. Our goal is precisely to offer practical and comfortable accommodation for guests who want to make the most of their time in the city while enjoying everything they need for a pleasant rest. It is especially rewarding to hear that you found the balance between location, comfort, and price to be a positive one. We truly appreciate your kind words and hope to welcome you back again on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed a comfortable stay and that our team made a positive impression on you with their friendliness, helpful attitude and English-speaking service. Your kind words are greatly appreciated and will be shared with the entire staff. We also appreciate your feedback regarding breakfast. Guest comments are very important to us, and we will take your suggestion into consideration as we continue working to improve and expand our selection, including fresher options. Thank you once again for your review. We hope to have the pleasure of welcoming you back on your next visit to Madrid. Kind regards, Isabel

Muchas gracias por compartir su valoración tan positiva. Nos alegra saber que disfrutó de una experiencia cómoda y sin complicaciones, especialmente en los procesos de check-in y check-out. También agradecemos sus amables palabras sobre nuestro equipo y el servicio de limpieza, ya que trabajamos cada día para ofrecer una estancia agradable y un servicio cercano y profesional. Comentarios como el suyo son una gran motivación para todos nosotros y nos animan a seguir mejorando. Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a Madrid. Reciba un cordial saludo, Isabel Uceda Dpto. de Recepción

Thank you very much for your kind review. We are delighted to know that our location suited your needs perfectly and that you had a comfortable stay with us. It is especially rewarding to read your compliments about our team, as providing friendly and helpful service is one of our main priorities. Comments like yours are a great motivation for all of us and encourage us to continue working hard to make every guest feel welcome and well cared for. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your feedback with us. We are delighted to know that you appreciated the quick check-in and check-out process and that you found the room clean and comfortable for your stay. We are, however, sorry about the inconvenience caused by the toilet light not working. Please accept our apologies for this maintenance issue. Comments like yours are very important, as they help us identify areas where we can improve and ensure a better experience for future guests. We truly appreciate your review and hope to have the opportunity to welcome you back again on your next visit to Madrid. Kind regards, Isabel Uceda – Dpto. de Recepción

Muchas gracias por compartir su experiencia y por sus amables palabras. Nos complace saber que disfrutó de una estancia cómoda y que valoró positivamente la atención de nuestro equipo. Nuestro principal objetivo es hacer que todos nuestros huéspedes se sientan bien atendidos y como en casa, por lo que comentarios como el suyo son una gran satisfacción para nosotros. También nos alegra que nuestra ubicación y las excelentes conexiones de transporte le hayan permitido desplazarse cómodamente y disfrutar de los principales atractivos turísticos de Madrid. Agradecemos sinceramente su confianza y esperamos tener el placer de recibirle nuevamente en una próxima visita. Reciba un cordial saludo, Isabel Uceda Dpto. de Recepción

Thank you for taking the time to share your experience with us. First of all, please accept our sincerest apologies for the inconveniences you encountered during your arrival. Being assigned a room with a known air conditioning issue and then being moved to a room that had clearly not been properly serviced is far from the experience we aim to provide to our guests. We completely understand your frustration and disappointment, especially after having to change rooms more than once. Your comments have been shared with the relevant departments so that we can review what happened and reinforce our procedures to prevent situations like these from occurring again. That said, we truly appreciate your understanding and your recognition of our team's prompt efforts to resolve the issues and ensure that you were finally accommodated in a suitable room. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and enjoyable stay that you deserved from the start. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for your kind review! 😊 We are delighted to hear that you had a comfortable stay and that you enjoyed both our breakfast and your room. It is especially rewarding to know that our team made such a positive impression on you, as providing friendly and attentive service is one of our main priorities. We also appreciate your comments about the breakfast. We're glad that, even though it wasn't extensive, it met your expectations and that you found it tasty and enjoyable. It was a pleasure to welcome you, and we truly hope to see you again on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you for taking the time to share your feedback with us. 😊 We are pleased to know that our location suited your needs and that, overall, your stay was positive. However, we are sorry to learn about your experience in the breakfast area. We completely understand how uncomfortable it must have felt to have the television turned off without any explanation while you were still sitting there. As you rightly mention, good communication is essential, and a polite explanation would have been the appropriate way to handle the situation. Please accept our apologies if the interaction made you feel unwelcome. This is certainly not the impression we want our guests to have, and we will share your comments with the relevant team in order to reinforce the importance of attentive and courteous communication at all times. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you for taking the time to share your experience with us. 😊 We are pleased to hear that, overall, you enjoyed your stay. However, we are sorry to learn that the size of the room and bathroom did not fully meet your expectations. We are especially concerned about the issue you mentioned regarding the cockroach in the room. Please accept our sincerest apologies for this incident. Cleanliness and guest comfort are among our highest priorities, and we understand how unpleasant this situation must have been. We appreciate your recognition of our housekeeping team’s quick response, and we have shared your feedback with the relevant departments to reinforce our preventive measures. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable experience in the future. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us 😊 We’re glad to hear that, overall, your stay met your expectations and that everything was as booked. However, we sincerely apologize for the inconvenience caused by the keycard issues. We completely understand how frustrating it must have been to return to reception several times, especially when all you needed was easy and smooth access to your room. Your feedback is truly valuable, and we will make sure to review this matter with our team to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable stay next time. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us. We are pleased to know that you had a comfortable stay overall. We are sorry, however, that some aspects did not fully meet your expectations. Regarding the water, tea and coffee facilities, please note that services and room equipment may vary depending on the Ibis hotel category and location. We also sincerely regret the inconvenience caused regarding the baby cot. We completely understand how important this is when traveling with a baby, and we are sorry that you had to manage the situation yourselves. Your comments are very valuable to us and help us continue improving both our service and our guests’ experience. We truly hope to have the opportunity to welcome you again in the future. Kind regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for your kind review. We are delighted to know that you enjoyed your comfortable room and our breakfast. It is especially wonderful to read your compliments about our reception and cleaning staff. Comments like yours are a great motivation for the whole team and encourage us to continue giving our best every day. We truly hope to welcome you back again very soon. Kind regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us. We are pleased to know that you appreciated our convenient location near the metro and the value we offer compared to other accommodations in Madrid. However, we are truly sorry for the inconvenience caused by the toilet issue during your stay. We completely understand how uncomfortable it must have been to spend the night with the constant noise of running water, especially when you were unable to change rooms at that moment. Please accept our sincerest apologies for this situation. We would also like to mention that hair dryers are available at reception for any guest who may need one during their stay. As a budget one-star hotel, our concept is focused on offering practical and affordable accommodation, while always trying to provide the best possible comfort to our guests. Your comments are very valuable to us and help us continue improving both our maintenance response and overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances in the future. Kind regards, Isabel Uceda – Dpto. de Recepción