Thank you very much for sharing your experience and for your excellent rating. We are delighted to know that you enjoyed the comfort and cleanliness of your room, our breakfast and the value for money we offer. We also appreciate your kind words about the booking process and our team. We understand that the current roadworks around the hotel can make access more challenging. Unfortunately, these works are outside our control, but we hope they will be completed soon and make access to the hotel more convenient for our guests. We hope to have the pleasure of welcoming you back to ibis budget Madrid Calle 30 on your next visit to Madrid. Kind regards, Saray Á. ibis budget Madrid Calle 30

Thank you very much for your excellent rating! 😊 We are pleased to know that you enjoyed our breakfast, the cleanliness of the room and our proximity to the metro station. We are sorry for the inconvenience caused by the noisy air conditioning, although we are glad that we were able to offer you another room and resolve the situation during your stay. We also greatly appreciate your kind words about our friendly team. We hope to welcome you back very soon to ibis budget Madrid Calle 30. Kind regards, Saray Á. ibis budget Madrid Calle 30

Thank you very much for your excellent review. We’re delighted to know that you enjoyed a great stay and appreciated both the cleanliness and the convenient metro connection. It would be a pleasure to welcome you back on your next visit. Kind regards, Gema Letón

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had an overall pleasant stay and, especially, that you found our staff friendly, polite, and helpful. We will certainly share your kind comments with the team. We are sorry to hear that the location of your room caused some disturbance in the mornings. We completely understand how disruptive unwanted noise can be. Had you mentioned this to our reception team during your stay, we would have been more than happy to assist you and, subject to availability, offer a room change to make your stay as comfortable as possible. Regarding the towels, we apologize if the number provided was not sufficient for your needs. Additional towels can always be requested at reception, and our team would have been happy to provide them. With regard to the bathroom, we understand your comments concerning hygiene and appreciate you bringing this to our attention. While we do not provide guests with cleaning equipment for the inside of the toilet as part of our hotel policy, our housekeeping team is responsible for ensuring that the bathrooms are properly cleaned and maintained. We are sorry if this aspect did not meet your expectations. We also appreciate your feedback regarding breakfast. We are continually reviewing our breakfast offering, and your comments about the variety of fresh fruit and availability of eggs are valuable to us as we look for ways to improve the experience for our guests. Thank you once again for your constructive feedback and for highlighting the positive service provided by our team. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Kind regards, Saray

Dear Guest, Thank you so much for your wonderful 10/10 review! We are delighted to hear that you enjoyed our clean and comfortable facilities, friendly and efficient service, as well as our breakfast. We are also glad that our location and easy access to Metro Line 1 made your stay even more convenient, especially for a quick stopover. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind regards, Saray

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location convenient and that our staff were friendly and helpful. However, we are truly sorry to hear about the cleanliness issues you experienced in your room. Finding cigarette ash on the floor and dirty pillows is certainly not in line with the standards we expect from ourselves, and we sincerely apologize for the inconvenience and disappointment this caused. We take our hygiene and housekeeping standards very seriously, and your comments have been shared with the relevant team so that we can review what happened and reinforce our quality controls. We also regret that you did not have the opportunity to inform our reception team during your stay. Had we been made aware of the situation at the time, we would have been more than happy to assist you and, subject to availability, offer you a room change so that you could enjoy a more comfortable stay and an experience more in line with your expectations. We especially appreciate your positive comments about our staff and hope that, despite this experience, you might consider giving us another opportunity in the future to provide you with the clean and comfortable stay that our guests expect from us. Kind regards, Saray - reception department

Thank you very much for your excellent rating and kind review! 😊 We are delighted to hear that you enjoyed your stay with us and that you appreciated both the cleanliness of our rooms and the friendliness of our staff. These are two aspects we work hard on every day, so it is truly rewarding to receive such positive feedback. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us! 😊 We are delighted to hear that you found the room comfortable and that our staff made you feel welcome throughout your stay. Providing friendly service and a pleasant experience for our guests is always one of our main priorities. We also appreciate your comments regarding the bathroom and shower design. We understand that privacy can be especially important when sharing a room with family or friends, and we are sorry if the layout did not provide the level of comfort you expected. Your feedback is very valuable and helps us better understand our guests' needs and expectations. Thank you once again for your kind words and constructive comments. We hope to have the pleasure of welcoming you back on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for your thoughtful review! 😊 We are delighted to know that you appreciated the concept of our hotel and found it to be a clean, functional, and good-value option for your stay. Our goal is precisely to offer practical and comfortable accommodation for guests who want to make the most of their time in the city while enjoying everything they need for a pleasant rest. It is especially rewarding to hear that you found the balance between location, comfort, and price to be a positive one. We truly appreciate your kind words and hope to welcome you back again on your next visit to Madrid. ✨ Warm regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed a comfortable stay and that our team made a positive impression on you with their friendliness, helpful attitude and English-speaking service. Your kind words are greatly appreciated and will be shared with the entire staff. We also appreciate your feedback regarding breakfast. Guest comments are very important to us, and we will take your suggestion into consideration as we continue working to improve and expand our selection, including fresher options. Thank you once again for your review. We hope to have the pleasure of welcoming you back on your next visit to Madrid. Kind regards, Isabel

Muchas gracias por compartir su valoración tan positiva. Nos alegra saber que disfrutó de una experiencia cómoda y sin complicaciones, especialmente en los procesos de check-in y check-out. También agradecemos sus amables palabras sobre nuestro equipo y el servicio de limpieza, ya que trabajamos cada día para ofrecer una estancia agradable y un servicio cercano y profesional. Comentarios como el suyo son una gran motivación para todos nosotros y nos animan a seguir mejorando. Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a Madrid. Reciba un cordial saludo, Isabel Uceda Dpto. de Recepción

Thank you very much for your kind review. We are delighted to know that our location suited your needs perfectly and that you had a comfortable stay with us. It is especially rewarding to read your compliments about our team, as providing friendly and helpful service is one of our main priorities. Comments like yours are a great motivation for all of us and encourage us to continue working hard to make every guest feel welcome and well cared for. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Isabel Uceda – Dpto. de Recepción

Thank you very much for sharing your feedback with us. We are delighted to know that you appreciated the quick check-in and check-out process and that you found the room clean and comfortable for your stay. We are, however, sorry about the inconvenience caused by the toilet light not working. Please accept our apologies for this maintenance issue. Comments like yours are very important, as they help us identify areas where we can improve and ensure a better experience for future guests. We truly appreciate your review and hope to have the opportunity to welcome you back again on your next visit to Madrid. Kind regards, Isabel Uceda – Dpto. de Recepción