Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to read that you appreciated our convenient location and found our reception team helpful and welcoming. Your kind words will certainly be shared with the staff, as they are always committed to providing the best possible service. However, we are sincerely sorry to learn that other aspects of your stay did not meet your expectations. We apologize for the inconveniences related to the air conditioning and the cleaning service, as these are fundamental elements of a comfortable stay. We also understand your disappointment regarding the breakfast selection. Regardless of the time guests choose to have breakfast within the service hours, we strive to maintain an adequate variety and replenishment of products until the end of service. We regret that this was not your experience and will review this matter with our team to ensure a more consistent offering. Your feedback is extremely valuable, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again and provide a much better experience in the future. Kind regards, Reception Team ibis budget Madrid Calle 30

Thank you for taking the time to share your feedback . We are delighted to hear that you enjoyed our convenient location, close to the metro, restaurants, a pub and a supermarket. It is also wonderful to know that our friendly and helpful team made a positive impression and that you appreciated our breakfast. Thank you for choosing us for your business trip. We look forward to welcoming you back on your next visit to Madrid. Kind regards, Gema L.

We are pleased to know that you found our hotel to be a comfortable option during your five-night stay and that you appreciated our convenient location, within walking distance of the metro. We are especially grateful for your kind words about our reception team. Your recognition of their friendliness, attentiveness and helpful service means a great deal to us. At the same time, we appreciate your comments regarding the room rate and the unpleasant smell from the sink area. Please accept our apologies for this inconvenience. Your observations help us identify areas where we can improve, and we will review this matter with our maintenance team. Thank you for choosing us during your conference visit. We hope to have the opportunity to welcome you back again in the future. Kind regards, Gema L.

Thank you for sharing your feedback. We're pleased to hear that you found the hotel clean and practical, and that the nearby metro made it easy to reach the city centre. We understand that the surroundings may not have felt as charming as other areas of Madrid, and we appreciate your honest comments. We hope that the convenience of the location helped make your stay enjoyable overall, and we'd be delighted to welcome you back on a future visit. Gema L.

¡Muchas gracias por compartir su valoración! Nos alegra saber que disfrutó de nuestra ubicación y que recibió un trato amable por parte de nuestro equipo. Esperamos volver a darle la bienvenida muy pronto para que disfrute de otra agradable estancia con nosotros. Gema L.

Thank you so much for your fantastic 100/100 rating. We're delighted to hear that you enjoyed our location, found everything you needed for your stay, and especially appreciated the spotless cleanliness and comfortable bed. We also appreciate your suggestion and we'll take it into consideration. Thank you for choosing us and for taking the time to share your experience. Gema L.

We are pleased to hear that you found the hotel clean. However, we are sorry that the check-in process took longer than expected and that the service you received did not fully meet your expectations. It is possible that you arrived during a particularly busy moment, but we understand that this should not affect the welcome our guests receive. Our team is our greatest asset, and providing friendly and attentive service is something we truly care about. We are therefore sorry if this was not the impression you experienced. We sincerely appreciate the time you have taken to share your comments. Feedback like yours helps us identify areas where we can improve and continue offering a better experience to our guests. Kind regards, Gema L.

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to learn about the concerns you experienced during and after your stay. First, please accept our sincere apologies regarding the issue with the invoice. We understand how frustrating it must have been to make arrangements in advance and find that they were not carried out as expected. This is certainly not the level of service we aim to provide, and we regret any inconvenience caused. Regarding the AirPods, we would like to clarify the situation. After your colleague checked out of the room, her luggage was stored in our reception luggage area, as requested, until her departure. After investigating the matter, the AirPods were located near the guest room and not inside the luggage storage area. Based on the information available, there was no indication that the earphones had been removed from the bag while it was being stored by the hotel. Instead, it appears that they had been unintentionally left behind in the room. We fully understand the concern that arose when the AirPods could not initially be located, and we appreciate that the device tracking function helped identify their location. The safety and trust of our guests are extremely important to us, which is why we take all reports of lost items very seriously and investigate them thoroughly. Thank you for bringing these matters to our attention. Your feedback helps us improve our communication and service procedures, and we hope to have the opportunity to restore your confidence in the future. Kind regards, Reception Team ibis budget Madrid Calle 30

Dear Guest, Thank you very much for sharing your feedback. We are delighted to know that you enjoyed our location and found the hotel to be quiet and comfortable during your stay. It is also wonderful to read that our team was able to assist you promptly when your key card stopped working. While we regret the inconvenience caused by the access card issue, we are pleased that it was resolved quickly on each occasion and that it did not significantly affect your overall experience. Your kind comments are greatly appreciated and will be shared with our team, as they motivate us to continue providing attentive and efficient service. We hope to have the pleasure of welcoming you back to ibis budget Madrid Calle 30 on your next visit to Madrid. Kind regards, Reception Team ibis budget Madrid Calle 30

Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us. First of all, we are delighted to read your kind comments about our reception team, especially our morning colleague. Providing a warm and helpful welcome is extremely important to us, and your recognition will certainly be shared with the team. We are also pleased to know that you appreciated the cleanliness of the hotel and our convenient location close to public transportation. At the same time, we sincerely regret that the room layout and facilities did not fully meet your expectations. As an ibis budget hotel, our concept is designed to offer functional and affordable accommodation, but we understand that features such as the sink inside the room, limited storage space, and the level of privacy may not be ideal for every type of stay, particularly for longer visits. We are especially concerned by your comments regarding the dust on the shelves and the bathroom and toilet doors not closing properly. Please accept our sincere apologies, as these are aspects that should have been addressed before your arrival. Your feedback has been shared with our housekeeping and maintenance teams for review and corrective action. We truly appreciate your balanced comments, highlighting both the positive and negative aspects of your experience. Guest feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable experience. Kind regards, Reception Team ibis budget Madrid Calle 30

Muchas gracias por compartir su valoración de 9/10 y por su comentario. Nos alegra saber que disfrutó de una estancia cómoda en ibis budget Madrid Calle 30. Nuestro principal objetivo es ofrecer a nuestros huéspedes un alojamiento práctico, confortable y acogedor, por lo que es muy satisfactorio saber que su experiencia estuvo a la altura de sus expectativas. Agradecemos sinceramente su confianza y sus amables palabras. Comentarios como el suyo son una gran motivación para todo nuestro equipo. Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a Madrid. Reciba un cordial saludo, Equipo de Recepción ibis budget Madrid Calle 30 🏨✨

Thank you very much for sharing your experience and for your excellent rating. We are delighted to know that you enjoyed the comfort and cleanliness of your room, our breakfast and the value for money we offer. We also appreciate your kind words about the booking process and our team. We understand that the current roadworks around the hotel can make access more challenging. Unfortunately, these works are outside our control, but we hope they will be completed soon and make access to the hotel more convenient for our guests. We hope to have the pleasure of welcoming you back to ibis budget Madrid Calle 30 on your next visit to Madrid. Kind regards, Saray Á. ibis budget Madrid Calle 30

Thank you very much for your excellent rating! 😊 We are pleased to know that you enjoyed our breakfast, the cleanliness of the room and our proximity to the metro station. We are sorry for the inconvenience caused by the noisy air conditioning, although we are glad that we were able to offer you another room and resolve the situation during your stay. We also greatly appreciate your kind words about our friendly team. We hope to welcome you back very soon to ibis budget Madrid Calle 30. Kind regards, Saray Á. ibis budget Madrid Calle 30

Thank you very much for your excellent review. We’re delighted to know that you enjoyed a great stay and appreciated both the cleanliness and the convenient metro connection. It would be a pleasure to welcome you back on your next visit. Kind regards, Gema Letón