ibis Madrid Centro

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ibis Madrid Centro 2 stars

Customer review rating (ALL Rating) 4.6/5 896 reviews

ALLSAFE approved hotel

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Hotel extras

  • Located 1 minute from the Bilbao metro stop

  • In the neighborhood of Malasaña

  • Public parking near the hotel

  • Walking distance to major tourist attractions

  • Spacious, soundproof rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Madrid Centro

Calle Manuela Malasaña 6
28004 MADRID

  • By plane

    MADRID BARAJAS At 10km / 6 miles

  • By train

    ATOCHA At 2km / 1 miles

  • By train

    BILBAO At 0km / 0 miles

GPS:40.428664, -3.703026

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

Stay in the center of Madrid and enjoy a restful rest in the exterior but quiet rooms with comfortable Sweet bedTM by ibis beds. In addition, they have a fully equipped desk and bathroom.

Our guest reviews

Our guest reviews for
ibis Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  896 reviews

TripAdvisor Rating  4.5/5  1,712 reviews

Certificate of excellence 2022


Customer review rating 0.5/5

David B. Couples - Confirmed reviews ALL

Nice enough hotel but when I paid 290 Euros for three nights I did the booking via TopCashBack and was expecting 10% cashback. However, I never received this cashback, and TopCashBack informed me that Accor have changed their systems and are no longer paying out Cashback on bookings made a few weeks ago. This seems totally fraudulent and dishonest to me, and I will think twice about ever staying with Accor every again. Very very disappointed.

Outstanding staff, so helpful and happy. Brilliant first impression.

Customer review rating 5.0/5

Paul Families - Confirmed reviews ALL

I would stay again and recommend. Room was Ibis standard, but the whole experience was elevated to a great stay because of the reception staff. A brilliant differentiating customer experience. Outstanding ambassadors for the brand.

Dear Paul!! Thank you so much! Pleasure to meet you all! We feel really happy to know that you have enjoyed your stay with us! We will be very happy to welcome you soon again! Elena. Reception

Excellent stay

Customer review rating 5.0/5

Gabor Couples - Confirmed reviews ALL

We have stayed at this hotel several times. The location is perfect for us, we like the neighbourhood very much. The hotel is close to the very heart of the city, but still in a quiet street, a few steps to the metro station "Bilbao". Very good cafés and restaurants all around, far away from tourist traps. The hotel staff is more than kind and helpful, they always do their best! The bed is incredibly comfortable.

A value for money hotel in a wonderful place near Madrid center

Customer review rating 4.0/5

Konstantinos Solo - Confirmed reviews ALL

1) Wonderful place near Madrid center 2) Very polite stuff 3) Spacious basic room 4) Very nice breakfast

Well located. Friendly staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Always s pleasant stay!!

well located, very friendly staff

Customer review rating 5.0/5

Sulema Couples - Confirmed reviews ALL

Good location, only 100 mts from metro station Bilbao. I went to Madrid for my 40th birthday, the staff, Ms. Marisol and her colleague in the morning shift prepared a nice small welcome present and a "Happy Birthday" card. BIG thanks for that :) Room and bathroom clean, good size, we´ve been very satisfied with our stay. A very tasty coffee on the bar. Will definitely come back again.

Dear Sulema!! Thank you so much! We are very happy to know from you :) We feel happy to know that you have enjoyed your stay with us and that you have start your birthday morning so good! Our team is amazing :) We will be very happy to welcome you soon again! Elena. Reception

Unexpected charge

Customer review rating 3.0/5

Carmen G. Business - Confirmed reviews ALL

I booked my stay through Booking, 3 nights, when I booked the room, the site indicated that breakfast was included, however I didn't realize that in the confirmation e-mail this was not the case. When I had to pay two breakfast were included (not three), I complained but nothing was solved. I think that either Booking or Ibis should review this.

Dear Carmen, Thank you for your review. We feel really upset you feel uncomfortable with the rate chosen. Please, note that at the time of booking through any online travel agency, you need to choose the rate carefully as many options are given, trying to satisfy all different potential guests visiting website. In any case, please, if you need to book, do not hesitate to contact us, we will be very happy to help :) We feel sorry for the waiting time, we try our best at all times. Regarding the missing Do not disturb signal, please, do not hesitate to communicate us anything at reception, we are here to better help our guests, and it is really best part of our duty. We hope we can welcome you on another chance, best regards from all our team. Elena. Reception

Good room & helpful staff

Customer review rating 5.0/5

Rohan K. Friends - Confirmed reviews ALL

It is very well located and you can reach to any place in Madrid easily from the hotel. The staff were helpful and provided storage service for luggage. The room was spacious for two people and was clean and bright. Highly recommend this place.

Dear Rohan and Vidya! Happy to know from you! A pleasure to meet you, so nice and smiling :) We feel happy you have enjoyed Madrid! See you on next visit, best regards from all our team. Elena. Reception

Good stay and well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great staff and well located

Good and helping staff, malfunctioning air conditioning unit, no dinner option.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We had just single but unpleasant issue, the air conditioning unit was heating instead of cooling. We tried all settings and each resulted in heating. The rest of the stay was fine, clean room, friendly staff. This hotel didn't have working restaurant, so we couldn't fully utilize the dinner option we bought. Breakfast was fine.

Dear VIT H., We are very sorry that you were told that our restaurant was closed, we have a bar with food 24 hours, and surely we did not know how to explain ourselves well. We are very sorry for the inconvenience, we have proceeded to refund the amount that was charged for the dinners not enjoyed. Sincerely, Inés

Very clean.

Customer review rating 5.0/5

Sara Couples - Confirmed reviews ALL

Wonderful people in the reception area. The weather was warm, and with no air conditioning available, they gave us a fan to use.

Thank you very much Sara and Donnie! It was a pleasure having you here, there are clients who leave their mark us and you are like that. Hopefully your trip has continued to be wonderful and we will have you back here very soon. Hugs, Inés

Excellent location-friendly staff-clean rooms!

Customer review rating 4.5/5

Erin M. Solo - Confirmed reviews ALL

Overall this property is a good value. The rooms are very basic, but are very clean. The location is outstanding. The staff are amazing--special shout out to Celine at the front desk who went over and above to make me feel comfortable and welcome during my 8 night stay.

Thank you very much for your warm words. We will pass on your comment to the team and especially to Celine. We are glad that she felt at home. I hope you can come back soon. Sincerely, Inés

Amazing staff, great stay

Customer review rating 5.0/5

Steve Friends - Confirmed reviews ALL

This is a great budget hotel, with amazing staff. Would highly recommend and I’ll defo be staying here again.

Dear Steve Thank you so much for your comments! It has been a pleasure to welcome you and we feel really happy to know that you have enjoyed Madrid and your stay with us Waiting to welcome you soon again, best regards from all our team Elena. Recepcion

Excellent service, good breakfast, we felt at home

Customer review rating 5.0/5

Chapin R. Families - Confirmed reviews ALL

All the staff were warm and helpful. The breakfast was good. Our rooms were good size. As a family with three small children, we were grateful for how well the staff took care of us. The hotel was excellently situated in an area full of bars and restaurants, plus we were within easy walking distance of the Metro stops Bilbao and Tribunal, as well as useful bus stops. The TVs could be larger and we suddenly lost all the foreign channels after the second or third night.

Dear Armando Chapin R., Thank you very much for your good comments, for us it is very important to know that you were happy in our hotel. All the best Mario

Great location. Fabulous staff

Customer review rating 5.0/5

Tina Couples - Confirmed reviews ALL

Stayed for 3 nights. Location for sightseeing central. Restaurants in the area great. The staff were fabulous- friendly, helpful and always smiling.

Tina, David! So nice to know from you! Thank you so much for such nice comments, it has been a pleasure to meet you! We feel really happy to know that you have enjoyed Madrid and your stay with us :) We hope to woodmen you soon back again! Elena. Recepcion

Spring trip to Madrid

TripAdvisor rating 5.0/5

michaeljleggett TripAdvisor review

Our trip was postponed from May 2020 because of COVID. The hotel worked with us to reschedule in 2022. The staff was very helpful and friendly during our visit, especially Celeine and Elena. Hopefully they can be free from masks soon so that everyone can see their smiles!

Thank you very much for your comment, we will pass on your kind words to the rest of the team, especially Celine and Elena. We hope to see you soon!

Great friendly staff

Customer review rating 5.0/5

Daniel Couples - Confirmed reviews ALL

We had a wonderful experience. The staff was very friendly and helpful. The hotel is located in a central position, the room was clean and we liked the breakfast as well.

Dear Daniel, Thank you so much. We are so happy to know from you, it has been a pleasure to meet you al. Best regards from all our team, waiting to welcome you soon again. Elena. Recepcion

Excellent Stay

Customer review rating 5.0/5

Lee A. Families - Confirmed reviews ALL

This Ibis Centro Madrid was recommended to us by a friend for our stay in Madrid and we are so glad we booked with them! I was very impressed with everything about the hotel. The room was clean, modern and had everything we needed. The service was excellent and the staff were always on hand if we needed help or had questions. The breakfast was always fresh and delicious. I will definitely recommend this hotel and hope to stay there again on my next visit to Madrid.

Dear LEE A., Thank you very much for your good comments in our survey. It is very important for us to know that you were well at the hotel. Hoping to see you again soon All the best Mario

Central location

TripAdvisor rating 4.0/5

Jacky 5 TripAdvisor review

Area is safe and close to center and metro stations. Excellent beds and pillows. Room is functional, correct size. Bathroom is large, clean and functional. Very good reception service. Calle Malasana might be calmer than Calle San Andres if you sleep with open windows.

Very good experience

TripAdvisor rating 5.0/5

Christophe D TripAdvisor review

I had a very good experience at this hotel. Vthe hotel is very well located, very clean and the staff is very friendly. I Totally recommend it when you visit Madrid and be located right in the action.

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