ibis Madrid Centro Hotel 2 stars

I stayed at the Madrid Centro for twelve days using it as a base to visit the galleries and museums of Madrid and the towns of Segovia and Toledo. The location was great - many places of interest could be walked to, but there was a metro station, Bilbao, which had disabled access, nearby. One of the lines that ran through Bilbao metro went directly to the museum quarter. I had two different rooms - I extended my stay and had to change rooms - and both were spacious and very clean. The breakfast was good and great value for money. The staff were at all times friendly and helpful. I couldn't have asked for more. My only complaint is that the rooms could do with new pillows. I found the existing ones very lumpy and at times uncomfortable.

Extremely happy with the whole experience, from the reservation to the check out. Special call out to the helpful staff: Rocio, Claudia and Elena.

It was short but sweet. All the staff were absolutely wonderful and always ready to answer questions. The check-in and check-out were fast and easy and never once were we faced with problems.

service was excellent from check-in through check-out. Diego was of great help throughout the stay. Dealing with breakfasts menu and room service. In our original room the A/C did not work properly and we were given a new room immediately.

Quite nice in general. The air conditioning in the room was far too noisy. I only used it to cool the room before sleeping. Luckily, this was enough during those days.

Comfortable hotel with beg bedroom and bathroom. Nice and safe breakfast under COVID protocols

Great location, fair value, very nice infrastructure and maintenance and very friendly personnel

Very friendly and helpful welcome the room was very clean and cleaned every day and was a great central location right next to the metro one of my favourite cities I've visited would definitely stay in this hotel again

Hotel very good value for money excellent location walking distance to centre of Madrid loads of bars & cafes in the area staff very helpful & friendly been back 4 times same hotel will be back in the near future

Excellent staff interaction, quiet room, good location, good breakfast and enjoyable snack. Nice atmosphere and friendly environment made us feel welcome. Check in and check out smooth and efficient. Good reasons to come back!

The IBIS CENTRO is a perfect place to emerge in the life of the locals in Madrid. Attached to the Bilbao Metro station you can easily enlarge the radius to discover all over Madrid. The nearby Restaurants offer typical Spanish food and life style. Just suitable to explore ...

It was the best IBIS I have ever been. The rooms are bigger than the normal. Staff they are very friendly and nice. Breakfast is very good. I strongly recommend to follow this IBIS model. I was not expecting, it was a really surprise.

I stayed here only for two nights during a business trip. The staff members at the reception in both days were great! Welcoming and supportive. Check-in and check-ou processes were fast and smooth. Breakfast has limited item but offer good quality (and tasty) options. The hotel is small and cozy, it has the small family owned hotel vibe. The location is great, close to public transportation and major areas with shops and restaurants. Also close to Puerta de Atocha and Barajas. The only thing is that from Friday on (during the weekend), in the evening the street is a bit noisy if you get a room facing the street.

We really enjoyed the neighborhood and found it easy to walk to the sites. The room was quite warm and didn’t allow changing thermostat. Had to open windows to noisy street for air. The beds were comfortable.

Excellent simple hotel, no frills, it exceeded our expectations because of the excellent service, really engaged people, and because of the location, that was outstanding. The hotel does not look like the usual Ibis, at least not like the ones we had been before. On top of the service and the location, the whole place had a marvellous and modern vibe, looking more a like a boutique hotel. We paid the breakfast as an extra once we saw how delicious and yummy it was!