ibis Styles Madrid Centro Maravillas 2 stars

Customer review rating (ALL Rating) 4.7/5 728 reviews

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ibis Styles Madrid Centro Maravillas - Image 1
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Calle Manuela Malasaña 6, 28004 MADRID, Spain

Description

Hotel extras

  • Located in the heart of Madrid in the authentic Malasaña neighborhood.

  • 64 theater-inspired rooms. Bright and charming rooms; all outward-facing.

  • A few minutes' walk from the best restaurants and main tourist attractions.

  • Right next to the Bilbao metro stop and several public parking lots.

  • Buffet breakfast, free WiFi, 24-hour snack bar and luggage storage service.

Our accommodation(s)

Hotel location

ibis Styles Madrid Centro Maravillas

Calle Manuela Malasaña 6
28004 MADRID
Spain

GPS:40.428664, -3.703026

Telephone

Access and transport

Hotel services

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On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Luisa y Regina

Enjoy an unparalleled gastronomic experience, where our bar is at your disposal 24 hours a day to offer you the best of typical and authentic cuisine, accompanied by Gilda skewers and refined vermouths

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  728 reviews

Customer review rating 4.5/5

Jorgen R. Business - Confirmed reviews ALL

Nice and friendly reception personal! Especially the young lady that worked at the reception daytime. And the rooms where nice and clean and modern.

Customer review rating 1.0/5

Ying H. C. Couples - Confirmed reviews ALL

Dear Sir or Madam, We are writing to formally express our serious dissatisfaction with the service we received during our recent stay at ibis Styles Madrid Centro. Unfortunately, our experience fell significantly below the standards expected from an international hospitality brand and warrants the attention of headquarters. From the moment of our arrival and throughout our stay, the conduct of a male receptionist with visible arm tattoos (believed to be named Iñaki, on duty on January 2 at lunchtime and January 4 at approximately 8:00 p.m.) was consistently unwelcoming, dismissive, and confrontational. His behavior was wholly inappropriate for a front-facing role and made us feel uncomfortable and unwelcome. It is particularly concerning that he appears to hold a relatively senior position, which raises questions about whether such conduct is being adequately addressed at the property. In addition, we were given unclear and misleading information regarding the availability of lobby coffee, tea, and snacks. Based on previous guest reviews, and given that our room did not include a kettle or tea/coffee facilities, we understood that complimentary refreshments were available in the lobby. When we helped ourselves to coffee, this male receptionist with tattoos shouted at us and demanded payment of €2 per cup. The issue was not the cost, but rather the manner in which it was handled. Policies regarding guest amenities should be clearly communicated, visibly signposted, and applied consistently—not enforced abruptly or at the discretion of individual staff members. Most concerning was the noticeable difference in how I was treated compared to other guests. This disparity was deeply uncomfortable and raised serious concerns about possible discriminatory behavior. The receptionist’s tone, body language, and overall demeanor were unprofessional and unacceptable under any circumstances. Overall, the combination of poor communication, discourteous service, and questionable conduct has left us with a lasting negative impression of the hotel and, by extension, the ibis Styles brand. This is not the level of service we expect. We respectfully but firmly urge headquarters to take this complaint seriously. We expect a thorough review of the incidents described, appropriate corrective action, and reinforced training and accountability at the property. Guests should never be made to feel unwelcome, disrespected, or treated inconsistently. We look forward to a formal response outlining the steps that will be taken to address this matter and prevent similar occurrences in the future. Yours faithfully, Michelle C.

Customer review rating 4.0/5

Francis N. L. Solo - Confirmed reviews ALL

Experience according to expectations.

Hi F., Thanks for sharing your experience! We’re thrilled to hear that your stay met your expectations. It’s always our goal to provide a comfortable and enjoyable experience for our guests. We hope to welcome you back soon! Best regards, Diego D. Front office Manager

Customer review rating 5.0/5

Mirjana L. Couples - Confirmed reviews ALL

Very clean room present and very helpful people in hotel

Dear M. Thank you for your kind words! We’re thrilled to hear you had a pleasant experience and appreciated our clean rooms and helpful staff. It means a lot to us to know you enjoyed your stay! Best regards, Diego D. Front Office Manager

Customer review rating 5.0/5

Daniel M. J. Business - Confirmed reviews ALL

Very positive - the location is excellent, close to the Metro and a lively neighbourhood on the doorstep with many bars/restaurants. Hotel is new, rooms are nicely finished, not many extras but great price/quality balance. Good breakfast and friendly staff.

Hi D., Thanks a lot for your wonderful feedback! We’re thrilled to hear you enjoyed our prime location and modern rooms. It’s great that our breakfast and friendly team made your stay even better. We hope to see you again soon! Best regards, Diego D. Front Desk Manager

Other web-users rate our hotel

  • 614 reviews 9.7/10 Location
  • 534 reviews 7.9/10 Room
  • 695 reviews 9.5/10 Service
  • 7 reviews 9.4/10 WiFi
  • 328 reviews 8.5/10 Breakfast
  • 317 reviews 7.3/10 Comfort
  • 222 reviews 9/10 Cleanliness
  • 165 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.