ibis Styles Madrid Centro Maravillas 2 stars

Customer review rating (ALL Rating) 4.7/5 773 reviews

Best price
guarantee
ibis Styles Madrid Centro Maravillas - Image 1
ibis Styles Madrid Centro Maravillas - Image 2
ibis Styles Madrid Centro Maravillas - Image 3
ibis Styles Madrid Centro Maravillas - Image 4
Calle Manuela Malasaña 6, 28004 MADRID, Spain

Description

Hotel extras

  • Located in the heart of Madrid in the authentic Malasaña neighborhood.

  • 64 theater-inspired rooms. Bright and charming rooms; all outward-facing.

  • A few minutes' walk from the best restaurants and main tourist attractions.

  • Right next to the Bilbao metro stop and several public parking lots.

  • Buffet breakfast, free WiFi, 24-hour snack bar and luggage storage service.

Our accommodation(s)

Hotel location

ibis Styles Madrid Centro Maravillas

Calle Manuela Malasaña 6
28004 MADRID
Spain

GPS:40.428664, -3.703026

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Luisa y Regina

Enjoy an unparalleled gastronomic experience, where our bar is at your disposal 24 hours a day to offer you the best of typical and authentic cuisine, accompanied by Gilda skewers and refined vermouths

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  773 reviews

Customer review rating 4.5/5

Melissa J. B. Couples - Confirmed reviews ALL

Hotel is in an excellent location, close to lots of restaurants, shops and a metro station. Walking distance to many of the major sights. Staff were friendly and helpful. Bed was very comfortable and the room a decent size. As stated on their website there is no kettle or fridge in the room but hot and cold water available in the foyer. Good breakfast with lots of options

Hi! Thank you so much for your kind words! We're thrilled to hear you enjoyed our prime location, comfy beds, and the breakfast options we offer. It's great that our team made a positive impression on you as well. We hope to welcome you back for another stay soon! Best regards, Diego D. Front Office Manager

Customer review rating 4.5/5

Elisabeth R. M. Couples - Confirmed reviews ALL

Staff very friendly, good breakfast would stay again

Hello! Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, friendly staff, and breakfast. It’s wonderful to know you’d choose to stay with us again. We can't wait to welcome you back! Best Regards Diego D. Front Office Manager

Customer review rating 5.0/5

Jane H. A. B. Business - Confirmed reviews ALL

Excellent & very welcoming.

Hello! Thanks so much for your kind words! We're thrilled to hear you enjoyed your stay and found our team welcoming. We look forward to welcoming you back for another stylish experience! Best regards, Diego D. Front Office Manager

Customer review rating 4.5/5

Jorgen R. Business - Confirmed reviews ALL

Nice and friendly reception personal! Especially the young lady that worked at the reception daytime. And the rooms where nice and clean and modern.

Hi! Thanks so much for your kind words! We're thrilled to hear you enjoyed our friendly reception team and found your room to be clean and modern. It means a lot to us! We hope to welcome you back soon for another great stay. Goodbye, Diego D. Front Office Manager Ibis Styles Madrid Centro Maravillas

Customer review rating 1.0/5

Ying H. C. Couples - Confirmed reviews ALL

Dear Sir or Madam, We are writing to formally express our serious dissatisfaction with the service we received during our recent stay at ibis Styles Madrid Centro. Unfortunately, our experience fell significantly below the standards expected from an international hospitality brand and warrants the attention of headquarters. From the moment of our arrival and throughout our stay, the conduct of a male receptionist with visible arm tattoos (believed to be named Iñaki, on duty on January 2 at lunchtime and January 4 at approximately 8:00 p.m.) was consistently unwelcoming, dismissive, and confrontational. His behavior was wholly inappropriate for a front-facing role and made us feel uncomfortable and unwelcome. It is particularly concerning that he appears to hold a relatively senior position, which raises questions about whether such conduct is being adequately addressed at the property. In addition, we were given unclear and misleading information regarding the availability of lobby coffee, tea, and snacks. Based on previous guest reviews, and given that our room did not include a kettle or tea/coffee facilities, we understood that complimentary refreshments were available in the lobby. When we helped ourselves to coffee, this male receptionist with tattoos shouted at us and demanded payment of €2 per cup. The issue was not the cost, but rather the manner in which it was handled. Policies regarding guest amenities should be clearly communicated, visibly signposted, and applied consistently—not enforced abruptly or at the discretion of individual staff members. Most concerning was the noticeable difference in how I was treated compared to other guests. This disparity was deeply uncomfortable and raised serious concerns about possible discriminatory behavior. The receptionist’s tone, body language, and overall demeanor were unprofessional and unacceptable under any circumstances. Overall, the combination of poor communication, discourteous service, and questionable conduct has left us with a lasting negative impression of the hotel and, by extension, the ibis Styles brand. This is not the level of service we expect. We respectfully but firmly urge headquarters to take this complaint seriously. We expect a thorough review of the incidents described, appropriate corrective action, and reinforced training and accountability at the property. Guests should never be made to feel unwelcome, disrespected, or treated inconsistently. We look forward to a formal response outlining the steps that will be taken to address this matter and prevent similar occurrences in the future. Yours faithfully, Michelle C.

Dear guest, Thank you for taking the time to share your feedback about your stay with us. We will be in touch with you shortly. Kind regards, Diego D. Front Office Manager Ibis Styles Madrid Centro Maravillas

Other web-users rate our hotel

  • 643 reviews 9.7/10 Location
  • 555 reviews 7.9/10 Room
  • 729 reviews 9.4/10 Service
  • 7 reviews 9.4/10 WiFi
  • 342 reviews 8.5/10 Breakfast
  • 325 reviews 7.3/10 Comfort
  • 232 reviews 9/10 Cleanliness
  • 173 reviews 8.9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Madrid
Internal rules of procedure