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ibis Madrid Centro Hotel 2 stars

Customer review rating 4.5/5 6,246 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis Madrid Centro
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+ 7 Services

Hotel extras

  • ALLSAFE Certified Hotel

  • Located in the Malasaña district, next to the Bilbao metro station

  • Central location, ideal for exploring Madrid on foot

  • Large public car parks 2 minutes' walk from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Breakfast Paying
  • 1 Bar(s)
Leisure and activities
  • Massage (nearby)

Hotel location

ibis Madrid Centro

Calle Manuela Malasaña 6
28004 madrid

Tel: +34914485816

Fax: (+)91465337

Check-in from 13h00

Check out up to 12h00

  • By plane

    MADRID BARAJAS At 10km / 6.21 miles

  • By train

    ATOCHA At 2km / 1.24 miles

GPS :40.428664, -3.703026

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room for one or two persons equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 1 double bed and 1 single bed with new ibis bed, for 2 adults

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Spacious Premium room with double bed. NEW!

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Historic side view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room (2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 12 / 129 sq ft

Our restaurants and bars


Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,246 reviews


TripAdvisor Rating 4.5/5

1,673 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Home away from home

Customer review rating 5.0/5

Martin H. Business - 26/04/2021 Confirmed reviews ALL

Great location, fair value, very nice infrastructure and maintenance and very friendly personnel

Dear Martin. For all of us the comments like the one you made make our day :) We hope to see again on a future, and thank you again for your time to fill up the survey and of course for your warm comments. Kind regards. Alberto Serrano.


Customer review rating 3.0/5

Raül Couples - 25/04/2021 Confirmed reviews ALL

Falto parking, pocas toallas, cama regular

Estimado Cliente, antes que nada, agradecerte que te hayas tomado el tiempo para comentarnos sobre tu estancia en nuestro hotel. Esperamos que nos visites pronto nuevamente Saludos Diego

Well located with amazingly friendly staff

Customer review rating 5.0/5

Blanca Friends - 17/04/2021 Confirmed reviews ALL

The management at this Ibis is excellent! The staff are always attentive and willing to help in any way they can. Thanks for another great stay!

Dear Blanca, Thank you so much for such nice words dedicated to our team! We feel really happy to know that you have enjoyed your stay with us! :) We will be delighted to welcome you again, best regards from all our team, willing to see you again! Elena. Reception

Excellent experience, wonderful staff

Customer review rating 5.0/5

G. Couples - 16/04/2021 Confirmed reviews ALL

Our stay at this hotel was perfect - we couldn't recommend the hotel more.

G. and Paul!! It was an absolute pleasure to meet you both. It is really wonderfull when you meet such kind people. You made our work really easy and fun! Thank you for your nice words to all of us. I will surely let my housekeeping partners know the good job they do and of course that you were very happy with it! Hope we can see each other again very soon. Big hug from all the team. Guillermo. Reception

Well located, proper and great staff!

Customer review rating 5.0/5

Jonathan Couples - 30/03/2021 Confirmed reviews ALL

Very good level of services, Staff was great and french (English) speaking, very proper hotel, rooms are spacious enough and practical. Everyday bedroom cleaning (which is rare these days). The only (relatively annoying issue) was the card system to access the bedrooms is too old and we had problems all the week when getting back to the bedroom, we had to insert multiple times before being able to enter the room and the last two days, we had to ask the staff for a new card every time we got back to the hotel. The hotel is very well located for a long stay as it is very central to all the tourists attractions.

Dear Jonathan and Venetia! How are you? We are happy to hear from you! And happier to know that you have enjoyed your stay in Madrid with us! It has been a pleasure to meet you :) Thank you very much for your daily smiles and of course for your present :) We will be very happy to welcome you on another chance, come back on holidays! Best wishes from all our team. Elena. Reception.

Lovely Staff & Perfect Location

Customer review rating 5.0/5

Cecilia G. R. Business - 25/03/2021 Confirmed reviews ALL

The hotel is in the city center and close to the main neighbourhood of the city. You can go by walking to the main streets and avoid public transport but in case you needed is perfect communicated with line 1. Best thing is the staff, accesible and lovely, very easy to communicate and willing to help you out not matter what question or request do you have. Rooms are ok, it's not a new hotel but it's perfectly cleaned up. I will come back! Cheers to Claudia & Elena!

Dear Cecilia! Thank you very much for taking the time to answer, and of course, thank you for your nice words. Knowing that you have enjoyed your stay with us is wonderful! You are so lovely! We have really enjoyed to meet you! We wish you all the best and we are ready to welcome you again anytime! Best regards from all our team, and specially from Claudia and me :) Elena. Recepcion

NO surprises

Customer review rating 4.0/5

Anonymous Solo - 28/02/2021 Confirmed reviews ALL

There was no surprises. Everything went smooth.

Dear Marcelo, Thank you for your confidence on us! We are happy to know you have had a nice stay. Please, should you request any help, we are in reception 24 hours to assist you. Again, thank you very much, waiting to welcome you soon again! Elena. Reception

Very centrally located, friendly staff, clean hotel.

Customer review rating 5.0/5

Peter Couples - 16/02/2021 Confirmed reviews ALL

This is my second time staying at this Ibis hotel. The staff are extremely helpful. The hotel is located in a great area of Madrid with Bars and restaurants, the Metro on your doorstep. I can’t praise this hotel high enough. I look forward to my next visit to this hotel and City.

Dear Peter and Jackie, First of all thank you for taking your time to answer this questionnaire. We very much appreciate your nice comments. It will be always a pleasure for us to have you as our guest, you are such a lovely couple, we love talking and searing the time with you it bring us happiness to our hearts. You are already part of our family!  We also look forward to welcome you again so you can enjoy Madrid without the snow and we can enjoy your company again. While we have our lovely Mexican hats to remind you. Best wishes for this time we are going through. The warmest hug from the hotel team. Rocío  Recepción

In the Centre

Customer review rating 4.5/5

Michal L. Business - 23/01/2021 Confirmed reviews ALL

The hotel in a quiet, small centre of Madrid, is well located to start activities. The rooms allow for much space. With the windows closed there is no traffic to note. The Cafe-like atmosphere at the reception and dinning place, the alerted and helpful employees guarantee for a smooth stay. I only missed a more comfortable chair at the desk, but working on a desk is likely not the main activity of most travellers, I admid.

Dear Michael! How are you? We are happy you were able to travel, finally! A pleasure to meet you, we are sorry to know you were no comfortable with the chair, you know we are here 24 hours, you could have asked us, we are sure we would be able to find a solution for you. Remember, we are here 24 hours to help and support as we did with you! Have a wonderful day, we are happy to have news from you! Elena. Recepcion


Customer review rating 5.0/5

Peter A. J. Couples - 21/01/2021 Confirmed reviews ALL

We arrived at the hotel after spending a night at the airport because of a cancelled flight due to snow. On our arrival we were welcomed by the amazing Elena! She was incredible, offering us breakfast (after a night with no food) and allowing us to check in to our room early. We ended up staying a week before we could continue our journey to Playa de Carmen. All of the staff were so friendly and made us feel so welcome! The location of the hotel is perfect- walking distance to everything of interest and very close to the metro. I would definitely recommend!

Dear Peter and Jakie It is so nice to hear from you!!!!!! Thank you very much for taking your time on answering this questionnaire. And thanks a lot for such a wonderful words. We are happy to say that we were delighted having you at our hotel. You are a lovely couple, we loved talking and laughing with to you. We cant wait to have you back so you can tell everything about playa del Carmen and family. Elena will be very happy to hear your nice words about her. Again, thank you so much. All the best from all hotel team Rocío Recepción

Great location with right-priced rooms

Customer review rating 3.5/5

Vivek Families - 08/01/2021 Confirmed reviews ALL

All good with the hotel and the staff. A standard ibis experience and that is a good thing. For the humans that is. However, this was the first time we stayed with our pet. And it was a very disappointing stay for him. We paid an extra fee of 15 Euros for him but there was nothing for him. The least we expected was to have feeding bowls. We have stayed with the petit palace chain before with him and the experience was much better for him. Feeding bowls and even dog food. Although I dont expect dog food but feeding bowls are the bare minimum.

Dear Vivek, Nice to hear from you! Thank you for your booking and confidence on us. Although, we feel upset knowing that you are not satisfied 100%, as we thought you had a nice stay on such a special night of the year you spent with us. In fact, we offered you a bigger room so you could feel more comfortable. Regarding pets policy. We do understand your concerns about the wellness of your pet, cause we do same with ours. As you know, not many hotels accept them, we do it asking a supplement of 15€, this supplement is to use it on purpose of a special cleaning of rooms hosting a pet, due to hairs, allergies, etc... As a hotel, we cannot offer food for them or bowls, as we have not this service available. Personally, when travelling with my little Frankie, I prefer to have his own bowls, toys and food, as I know his diet and preferences. Thank you very much for your stay and understanding, waiting to welcome you again, take care. Elena. Reception.

Good location

Customer review rating 5.0/5

Ricardo B. Solo - 03/01/2021 Confirmed reviews ALL

Claudia and Elena made me feel at home, Elena was very attentive to me and made sure I didn’t need anything specially at New Year’s Eve 2021

Hi Ricardo!! Elena and I cannot say enough to thank you for your such a nice comment!! You know what is beautiful about our work? Precisely this, having the great luck of meeting such fantastic people as you. Hope see you soon!! Take care!! Elena & Claudia

Friendly welcome

TripAdvisor rating 5.0/5

pilgrimsid 05/03/2020 TripAdvisor review

Very friendly and helpful welcome the room was very clean and cleaned every day and was a great central location right next to the metro one of my favourite cities I've visited would definitely stay in this hotel again

Thank you!!! A pleasure to have you here! We are happy to know you have enjoyed! Waiting to welcome you soon, again! Madrid loves you!

Lads weekend

TripAdvisor rating 5.0/5

HenryW1723 30/01/2020 TripAdvisor review

Hotel very good value for money excellent location walking distance to centre of Madrid loads of bars & cafes in the area staff very helpful & friendly been back 4 times same hotel will be back in the near future

Dear HenryW1723, thanks for your comments. It´s a pleasure for us to receive you at our hotel, and we hope to continue doing so. We wait for you soon Regars Diego

Excellent stay to finish 2019 and start 2020!

TripAdvisor rating 5.0/5

Alfredo S Couples - 05/01/2020 TripAdvisor review

Excellent staff interaction, quiet room, good location, good breakfast and enjoyable snack. Nice atmosphere and friendly environment made us feel welcome. Check in and check out smooth and efficient. Good reasons to come back!

Dear Alfredo, it´s a good news for us of you have a great finish 2019 here, and a wonderfull start 2020 We wait for you hope soon again in madrid Regards Diego

Down town Madrid within walking distance

TripAdvisor rating 4.0/5

Daydream17771043874 Business - 17/12/2019 TripAdvisor review

The IBIS CENTRO is a perfect place to emerge in the life of the locals in Madrid. Attached to the Bilbao Metro station you can easily enlarge the radius to discover all over Madrid. The nearby Restaurants offer typical Spanish food and life style. Just suitable to explore ...


TripAdvisor rating 5.0/5

paulolousa Business - 10/12/2019 TripAdvisor review

It was the best IBIS I have ever been. The rooms are bigger than the normal. Staff they are very friendly and nice. Breakfast is very good. I strongly recommend to follow this IBIS model. I was not expecting, it was a really surprise.

Great option in Madrid

TripAdvisor rating 4.0/5

BizGlobetrotterYVR Business - 24/10/2019 TripAdvisor review

I stayed here only for two nights during a business trip. The staff members at the reception in both days were great! Welcoming and supportive. Check-in and check-ou processes were fast and smooth. Breakfast has limited item but offer good quality (and tasty) options. The hotel is small and cozy, it has the small family owned hotel vibe. The location is great, close to public transportation and major areas with shops and restaurants. Also close to Puerta de Atocha and Barajas. The only thing is that from Friday on (during the weekend), in the evening the street is a bit noisy if you get a room facing the street.

Cool location overly warm rooms

TripAdvisor rating 4.0/5

jimpK4398PI Couples - 23/10/2019 TripAdvisor review

We really enjoyed the neighborhood and found it easy to walk to the sites. The room was quite warm and didn’t allow changing thermostat. Had to open windows to noisy street for air. The beds were comfortable.


TripAdvisor rating 5.0/5

Bethania L Couples - 01/10/2019 TripAdvisor review

Excellent simple hotel, no frills, it exceeded our expectations because of the excellent service, really engaged people, and because of the location, that was outstanding. The hotel does not look like the usual Ibis, at least not like the ones we had been before. On top of the service and the location, the whole place had a marvellous and modern vibe, looking more a like a boutique hotel. We paid the breakfast as an extra once we saw how delicious and yummy it was!

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