Good location, only 100 mts from metro station Bilbao. I went to Madrid for my 40th birthday, the staff, Ms. Marisol and her colleague in the morning shift prepared a nice small welcome present and a "Happy Birthday" card. BIG thanks for that :) Room and bathroom clean, good size, we´ve been very satisfied with our stay. A very tasty coffee on the bar. Will definitely come back again.

I booked my stay through Booking, 3 nights, when I booked the room, the site indicated that breakfast was included, however I didn't realize that in the confirmation e-mail this was not the case. When I had to pay two breakfast were included (not three), I complained but nothing was solved. I think that either Booking or Ibis should review this.

It is very well located and you can reach to any place in Madrid easily from the hotel. The staff were helpful and provided storage service for luggage. The room was spacious for two people and was clean and bright. Highly recommend this place.

Great staff and well located

We had just single but unpleasant issue, the air conditioning unit was heating instead of cooling. We tried all settings and each resulted in heating. The rest of the stay was fine, clean room, friendly staff. This hotel didn't have working restaurant, so we couldn't fully utilize the dinner option we bought. Breakfast was fine.

Wonderful people in the reception area. The weather was warm, and with no air conditioning available, they gave us a fan to use.

Overall this property is a good value. The rooms are very basic, but are very clean. The location is outstanding. The staff are amazing--special shout out to Celine at the front desk who went over and above to make me feel comfortable and welcome during my 8 night stay.

This is a great budget hotel, with amazing staff. Would highly recommend and I’ll defo be staying here again.

All the staff were warm and helpful. The breakfast was good. Our rooms were good size. As a family with three small children, we were grateful for how well the staff took care of us. The hotel was excellently situated in an area full of bars and restaurants, plus we were within easy walking distance of the Metro stops Bilbao and Tribunal, as well as useful bus stops. The TVs could be larger and we suddenly lost all the foreign channels after the second or third night.

Stayed for 3 nights. Location for sightseeing central. Restaurants in the area great. The staff were fabulous- friendly, helpful and always smiling.

Our trip was postponed from May 2020 because of COVID. The hotel worked with us to reschedule in 2022. The staff was very helpful and friendly during our visit, especially Celeine and Elena. Hopefully they can be free from masks soon so that everyone can see their smiles!

We had a wonderful experience. The staff was very friendly and helpful. The hotel is located in a central position, the room was clean and we liked the breakfast as well.

This Ibis Centro Madrid was recommended to us by a friend for our stay in Madrid and we are so glad we booked with them! I was very impressed with everything about the hotel. The room was clean, modern and had everything we needed. The service was excellent and the staff were always on hand if we needed help or had questions. The breakfast was always fresh and delicious. I will definitely recommend this hotel and hope to stay there again on my next visit to Madrid.

Area is safe and close to center and metro stations. Excellent beds and pillows. Room is functional, correct size. Bathroom is large, clean and functional. Very good reception service. Calle Malasana might be calmer than Calle San Andres if you sleep with open windows.

I had a very good experience at this hotel. Vthe hotel is very well located, very clean and the staff is very friendly. I Totally recommend it when you visit Madrid and be located right in the action.