ibis Madrid Centro Hotel 2 stars

Loved our stay at this Ibis. Staff was super friendly the location is excellent. Rooms were clean and the breakfast was superb!

The hotel is in a great location and is nice. However, one issue we had was that the lock on the room would not allow our room keys to work. They only worked when we inserted the key repeatedly up to 15 times. We had to repeatedly go and tell the desk who simply gave us new keys each time or scanned them again. We informed the desk that the keys were not working and was told an engineer would come but nobody did. The last night we were simply unable to enter the room until the desk sent someone with a master key to give us access. The beds were comfortable and staff were very nice. The room was lacking in that it did not have a kettle (I understand Spain does not usually have these but this is an international hotel with international guests) with tea bags or coffee. As an accor member I have stayed in many member hotels and have always had utensils like this. There was also no safe which was surprising.

Good service Nice personnel Good location

This is our second visit to Madrid and this hotel, both times we stayed in 406. Friendly staff and atmosphere, great breakfast buffet, reasonable priced renovated rooms in the best neighborhood of Madrid. We will recommend this hotel to friends visiting Madrid, and will certainly come back.

The staff was very helpful and had a great attitude. The overall experience was very positive.

Great hotel and all staff were friendly and helpful. Quick check in / check out and no waiting time at bar to be served. Rooms clean and tidy although general room maintenance required as bathroom light flickered and clip for window blind broken but nothing major. Only disappointing as which has become the norm over the entire IBIS chain that the advantage from my account of late check out could not be used (full late check out not been available in last 4 out of 5 Ibis stays so was excepting same here and my expectation was correct)

Ibis Madrid Centro is conveniently located and always a good choice. No frills and great ibis beds.

Ibis Madrid Centro is modern, extremely clean and employs the nicest, most genuine staff I have ever encountered. Our double room was comfortable with a huge, comfortable bed and was kept beautifully clean by the friendly chamber maids. Breakfast was fresh, delicious and plentiful - I wish I could have the same every day at home!

A good stay that was up to Ibis standard.

Just a one night stay but a terrific one--great location, clean room, well designed room, fast friendly check-in and check-out. The best thing though was how they dealt w/ a problem w/ the heating controller in my room. I called downstairs, someone came up w/in two minutes and had the problem solved two minutes later. Well done!

Hotel basic but clean, helpful staff & great location

A hip and modern version of a IBIS chain of hotels. A friendly front desk approach when checking In . Rooms typical IBIS so no complains . The location is amazing because it’s near to many eateries, shopping area and a metro station at the corner of the street.

Very helpful staff and very handy online booking process

We stayed at IBIS Madrid Centro from 21st October 2019 till 24th October 2019 with my wife. This was our first visit to Madrid. The Hotel is decent especially the staffs at the Reception & at Services are polite & helpful. We took breakfast at Hotel and were sufficient with reasonable good standard. Rooms are little smaller than other IBIS Hotels in other Cities but good for stay. Being in the main Commercial area the noise level is little higher especially during night.

The location of this hotel was perfect - very near the Bilbao metro station, with lots of bars and restaurants nearby. It was only about a 20 minute walk to the Puerto Del Sol from the hotel if you prefer to walk. The hotel reception staff were really friendly and helpful. The room was comfortable and very clean, and the bathroom was great. The only downside was the noise from the street at night, as there are a lot of bars in the street. It was fine if we shut the window, but we found the room a bit hot, and as it was October, it seemed that the aircon in the room did not work. There was also a strange chemical smell in the room - not sure if it was a cleaning product, but it was a bit off putting.