ibis Styles Madrid Prado 3 stars

Customer review rating (ALL Rating) 4.7/5 1,169 reviews

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Description

Hotel extras

  • In the heart of Madrid, near the Prado Museum and Plaza Mayor

  • A complete breakfast buffet, including gluten-free options

  • Children up to age 15 stay for free

  • Pets are welcome

  • Indoor parking available

Our accommodation(s)

Hotel location

ibis Styles Madrid Prado

Calle Prado 11
28014 MADRID
Spain

GPS:40.414825, -3.698831

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Breakfast

The breakfast buffet is available from 6:30 am to 11 am. Get your fill of flavor and energy with a generous assortment of items: sweet and savoury, hot and cold, and gluten-free.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,169 reviews

Customer review rating 5.0/5

Anibal S. Families - Confirmed reviews ALL

All the hotel staff are fantastic. Begoña is one of the kindest people I've ever met

Customer review rating 2.0/5

Kelly M. Families - Confirmed reviews ALL

Well located but website was misleading and rooms were awful. We booked the same room type and they were completely different than what is shown online. One room was tiny and would not be considered a superior room. The other room was completely different and had an awful odour to the point we could barely be in the room without gagging. Breakfast was good. Hotel was clean and location was great

Customer review rating 5.0/5

Peter B. L. Families - Confirmed reviews ALL

3rd time staying at this hotel and once again we were not disappointed. Great location, comfortable room and friendly, helpful staff. I booked the room for myself and my husband in my name and I paid with my credit card and you had my email address so I was surprised to receive this email in my name asking my husband for feedback rather than asking me. No reflection on the hotel but odd that in this day and age the company would prioritise the man rather than the woman who booked and paid for it.

Customer review rating 4.5/5

Felipe M. Solo - Confirmed reviews ALL

Courtesy en friendliness in staff are remarkable

Dear Felipe, Thank you for your valuable feedback. We are delighted to know that our team's courtesy and friendliness made your stay enjoyable. We also appreciate your comments regarding the map, cleanliness, and welcome drink, as they help us improve our services. We hope to welcome you back again soon!

Customer review rating 4.5/5

Ruth R. Couples - Confirmed reviews ALL

Great location, staff extremely helpful, lovely and clean, the only thing is that there’s no tea and coffee or kettle in the room. Facilities are downstairs and cost. Also use takeaway cups. We would have used our own tea as hot water available but didn’t want to use takeaway cups for the paying coffee.

Dear Ruth, Thank you for your kind review and for highlighting our location, cleanliness, and helpful staff. We appreciate your feedback regarding the in-room tea and coffee facilities and the use of takeaway cups. Your comments are valuable and will be taken into consideration as we look for ways to improve our guests' experience. We hope to welcome you back again soon!

Other web-users rate our hotel

  • 830 reviews 9.7/10 Location
  • 674 reviews 7.8/10 Room
  • 812 reviews 9.6/10 Service
  • 12 reviews 6.5/10 WiFi
  • 389 reviews 7/10 Comfort
  • 365 reviews 8.6/10 Breakfast
  • 307 reviews 8.6/10 Cleanliness
  • 144 reviews 5.2/10 Value

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