Novotel Madrid Center

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Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 1,624 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

  • EMT TRANSPORTE:  28 26 C 2 O DONNELL

  • EMT METRO MADRID:  LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS:40.421618, -3.672168

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Our guest reviews

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,624 reviews

TripAdvisor Rating  4.0/5  2,496 reviews

Certificate of excellence 2022

Lovely, welcoming hotel and staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant and welcoming hotel with great atmosphere

Nice, clean room and hotel. Service was good.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Only down side was not many options for vegans at breakfast buffet or dinner lounge. Otherwise, nice, clean , professional place.

Good Stay

Customer review rating 4.5/5

M M. Business - Confirmed reviews ALL

Room was clean, AC worked perfectly, bed was comfortable.

Bon séjour

Customer review rating 5.0/5

Marcio E. Families - Confirmed reviews ALL

It's very good hotel. Well-localized. The staff is very attentious. Excellent breakfast.

well located

Customer review rating 4.0/5

V Business - Confirmed reviews ALL

nice hotel and nice location

Good stay

Customer review rating 4.5/5

Diana T. Friends - Confirmed reviews ALL

Staff is nice and respectful, eager to help and to make the stay a pleasured experience. They promptly satisfied our requests. Breakfast was awesome, delicious and offered plenty of nutritious options. The rooms were clean, the beds are comfort and the room amenities were good. The hotel is well located, walking distance of places of interest like the Parque del Retiro and Plaza Cibeles, among others. We definitely recommend this hotel and will stay there again when we go back to Madrid.

Credit card got credited wihtout invoice before arriving to hotel

Customer review rating 2.0/5

Cedric Business - Confirmed reviews ALL

This resulted into a big issue for our company's finance team.

professionel business hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Room service was a surprise each day: room 4112 over the toilet there is some dirt on the wall for the whole stay, well, it looks like.....poop no toilet brush is not nice housekeeping took some shower gel away one day no new toilet paper, though while I was in the room in the early afternoon housekeeping supervisor came into the room with housekeeping personell after only 1 sec knocking!!! So good side I got toilet paper:-) towel for bath floor was stored by sink so I used it as hand towel, as I did not know. was supposed to be in the shower as I found out the other days. used the laundry bag and got no new one. reception personell was friendly but it was hard to get accrurat information. had to stop 2 times to make sure new booking was done and was just hoping the it worked and I am not kicked out of the room. They did not change my room card so I had to come back. They should automatically thought of this. Hotel seems overstaffed. Had to protect my half empty plate during breakfast. Next route to the buffett it was gone. Juice station at breakfast was great. tea selection high end but no mint tea no bowls for the fruit salad bar. had to walk over to the muesli section otherwise nice breakfast one morning french fries and ketchup on the elevator floor, I told them and they cleaned it. Later still some ketchup there.... Room with window to inner part of Hotel was unique and not really appropiate. elevator has no logic none is automaticall stopping at lobby and waiting for guets, ideally with open door. all are all over the place. once sombody enters and tries to leave and somebody elses presses on same floor to catch another one. door opens again after it was closed. Hard to leave the floor. logic is really bad Prices are highest I payd for business hotel for a week. with JD group rate it was even higher as if I had booked privatelly!! outside and inside bar nice

Comfortable and helpful!

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

We were staying as runners for the marathon. Our stay was comfortable and the staff were so helpful regarding arrangements for the run. Clean room, comfy bed, great shower!

Noisy hotel

TripAdvisor rating 1.0/5

Vincent C Business - TripAdvisor review

Reception desk did well, upgraded me to a superior room, thank you. Unfortunately one curtain in the room was too small to avoid the light to enter in the room. The phonic isolation of the room was so bad that I had the feeling to sleep outside. The people in the bar didn't pay attention to me, after waiting 10 mn, I exit.

Cher Vincent, On est vraiment desolé pour les inconvenients causes. Je vais transmettre votre plainte á notre colléges et on trouvera une solution pour que cela ne se produisse plus. On vous remercie vos observations on las tient en compte on sá mis dejá sur travaille pour ameliorer. Merci, @NovotelMCenter

Great overall hotel experience.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Lovely room, clean & well maintained. Great breakfast & nice bar area. A business trip, but i would consider bringing the family back if the price was within our budget.

Ideal hotel for family city trip

TripAdvisor rating 5.0/5

889krise TripAdvisor review

Hotel is not too far from the city center, close to the metro. Walking towards the center is possible ( about 2.5 km). 200 meters from airport bus stop. Nice spacious rooms, excellent breakfast. Family friendly. Friendly staff. Lots of restaurants in the neighbourhood ( less touristy )

Dear friend, We very much appreciate your message regarding your stay at Novotel Madrid Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMcenter

wonderful friendly staff, you feel like at home

TripAdvisor rating 5.0/5

michaelbormann Business - TripAdvisor review

You start already with a smile at the Check In counter. Very friendly staff, very professional Check In procedure. As it was my 3rd stay at this hotel, they had everything (Credit Card Number, Adress, Billing Adress). The whole procedure took 45 sec.! Then I went to the bar, got my white wine (with ice!) as the Accor Diamond member. The barkeeper remembered (or they have a good crm system) that I prefer my vino blanco WITH ice…..Then I went to my room, as usual a executive with terrace. Wonderful! And as aDiamond, I got Iberian Ham on my room……..

Dear Mr. Bormann, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Best Novotel I know

TripAdvisor rating 5.0/5

reto6065 TripAdvisor review

This hotel ticks all the boxes I think are of importance: Friendly and knowledgeable staff, well appointed and clean rooms, fantastic buffet breakfast and small but perfect menu for lunch and dinner time.

TWO THUMBS UP RETO!!! Sounds amazing, thanks for sharing your experience. It was great to receive you in our hotel and we hope to see you again back soon. Have a fantastic trip back home! Best wishes, @NovotelMCenter

Excellent Hotel!!!

TripAdvisor rating 5.0/5

Dung N TripAdvisor review

They gave us a luxurious room and the service what incredible. They were very accommodating, my mother is in a wheelchair and they helped our entire group get our Covid tests before our flight back to the USA. We had to leave right as the buffet was opening so they made plates for us to take with us. The woman that helped us was Alejandra, she exceeded all of our expectations and was an amazing help. Alejandra and other staff helped call taxis when needed.

We really appreciate your feedback. Thank you for giving us the opportunity to help and serve you, we will share your message with Alejandra and the rest of the team. Best wishes, @NovotelMcenter

Nice location

TripAdvisor rating 4.0/5

Luclaro TripAdvisor review

Hotel pros: breakfast, reception staff, central location nearby a metro station. Hotel cons: a little old fashioned deco needing a little update. Specially the rooms. As A Silver ACCOR member I have the right of a drink or soft drink. But here only water.

Thank you for the time spended in your sincerely words Luclaro, we very much appreciate your comments regarding your stay at Novotel Madrid Center. kind regards, @NovotelMCenter

Inolvidable

TripAdvisor rating 5.0/5

562gergelyf Business - TripAdvisor review

Everything was fine and unforgettable. The location of the hotel is brilliant, the staff are very helpful. Breakfast is delicious and plentiful, and the bar is very cosy. I will definitely be back in the future.

Dear Gergely, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We very much appreciate your comments regarding your stay at Novotel Madrid Center. Best wishes, @NovotelMCenter

Stay in Madrid, mix of business and family

TripAdvisor rating 4.0/5

bartdepauw2021 TripAdvisor review

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Thanks for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Novotel Madrid Center

TripAdvisor rating 5.0/5

pastor-t-31 Families - TripAdvisor review

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best wishes, @NovotelMCenter

Very good location

TripAdvisor rating 4.0/5

Patricia N TripAdvisor review

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

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