Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.5/5 3,124 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,124 reviews

Customer review rating 5.0/5

Deepak S. Solo - Confirmed reviews ALL

This was an easy place to get to and located close to transit which made my short stay convenient and memorable.

Dear Deepak, Thank you for your kind words regarding our location. We are delighted to hear that our proximity to transit made your stay convenient and memorable. We hope to welcome you back in the future for another enjoyable experience. Best regards, Novotel Madrid Center

Customer review rating 5.0/5

Margaret R. Business - Confirmed reviews ALL

My stay at the hotel was absolutely superb from start to finish the hotel personnel went above and beyond to ensure comfort and satisfaction, their professionalism, warmth and genuine hospitality made my experience amazing!!!

Dear Margaret, Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that our location, staff, and overall comfort met your expectations. Your kind words about our team's hospitality will be shared with them, as they strive to create memorable experiences for our guests. Best regards, Novotel Madrid Center

Customer review rating 3.5/5

Barry N. Business - Confirmed reviews ALL

All was excellent, except the room - it was road side and poorly isolated from sound making the nights uncomfortable

Dear Barry, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, cleanliness, and breakfast. However, we regret that your experience was affected by noise from outside. Your comments are valuable, and we will take them into consideration. Best regards, Novotel Madrid Center

Customer review rating 4.5/5

Steve M. Couples - Confirmed reviews ALL

Janet and I enjoyed our stay with you. Your front desk staff were always very cordial and met our every need. Their suggestions were always helpful. The staff at the bar were also friendly and took great care of us.

Dear Steve, Thank you for your kind words regarding our staff. We are pleased to hear that you and Janet had a positive experience and that our team met your needs effectively. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Madrid Center

Customer review rating 5.0/5

Emily M. C. V. Families - Confirmed reviews ALL

Fast check in, efficient reception and consigne, very clean. Only downside, the sofa bed was not comfortable, and hot water pressure was low.

Dear Emily M. C., Thank you for your kind words regarding our location, check-in process, and cleanliness. We appreciate your feedback about the sofa bed and hot water pressure, as we continuously strive to improve our guests' experience. Best regards, Novotel Madrid Center

Other web-users rate our hotel

  • 1,546 reviews 9/10 Location
  • 1,836 reviews 6.9/10 Room
  • 1,704 reviews 8.8/10 Service
  • 41 reviews 4/10 WiFi
  • 1,069 reviews 5.6/10 Comfort
  • 1,003 reviews 8.8/10 Breakfast
  • 659 reviews 7.7/10 Cleanliness
  • 8 reviews 10/10 Beach

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