Staff is nice and respectful, eager to help and to make the stay a pleasured experience. They promptly satisfied our requests. Breakfast was awesome, delicious and offered plenty of nutritious options. The rooms were clean, the beds are comfort and the room amenities were good. The hotel is well located, walking distance of places of interest like the Parque del Retiro and Plaza Cibeles, among others. We definitely recommend this hotel and will stay there again when we go back to Madrid.

This resulted into a big issue for our company's finance team.

Room service was a surprise each day: room 4112 over the toilet there is some dirt on the wall for the whole stay, well, it looks like.....poop no toilet brush is not nice housekeeping took some shower gel away one day no new toilet paper, though while I was in the room in the early afternoon housekeeping supervisor came into the room with housekeeping personell after only 1 sec knocking!!! So good side I got toilet paper:-) towel for bath floor was stored by sink so I used it as hand towel, as I did not know. was supposed to be in the shower as I found out the other days. used the laundry bag and got no new one. reception personell was friendly but it was hard to get accrurat information. had to stop 2 times to make sure new booking was done and was just hoping the it worked and I am not kicked out of the room. They did not change my room card so I had to come back. They should automatically thought of this. Hotel seems overstaffed. Had to protect my half empty plate during breakfast. Next route to the buffett it was gone. Juice station at breakfast was great. tea selection high end but no mint tea no bowls for the fruit salad bar. had to walk over to the muesli section otherwise nice breakfast one morning french fries and ketchup on the elevator floor, I told them and they cleaned it. Later still some ketchup there.... Room with window to inner part of Hotel was unique and not really appropiate. elevator has no logic none is automaticall stopping at lobby and waiting for guets, ideally with open door. all are all over the place. once sombody enters and tries to leave and somebody elses presses on same floor to catch another one. door opens again after it was closed. Hard to leave the floor. logic is really bad Prices are highest I payd for business hotel for a week. with JD group rate it was even higher as if I had booked privatelly!! outside and inside bar nice

We were staying as runners for the marathon. Our stay was comfortable and the staff were so helpful regarding arrangements for the run. Clean room, comfy bed, great shower!

Reception desk did well, upgraded me to a superior room, thank you. Unfortunately one curtain in the room was too small to avoid the light to enter in the room. The phonic isolation of the room was so bad that I had the feeling to sleep outside. The people in the bar didn't pay attention to me, after waiting 10 mn, I exit.

Lovely room, clean & well maintained. Great breakfast & nice bar area. A business trip, but i would consider bringing the family back if the price was within our budget.

Hotel is not too far from the city center, close to the metro. Walking towards the center is possible ( about 2.5 km). 200 meters from airport bus stop. Nice spacious rooms, excellent breakfast. Family friendly. Friendly staff. Lots of restaurants in the neighbourhood ( less touristy )

You start already with a smile at the Check In counter. Very friendly staff, very professional Check In procedure. As it was my 3rd stay at this hotel, they had everything (Credit Card Number, Adress, Billing Adress). The whole procedure took 45 sec.! Then I went to the bar, got my white wine (with ice!) as the Accor Diamond member. The barkeeper remembered (or they have a good crm system) that I prefer my vino blanco WITH ice…..Then I went to my room, as usual a executive with terrace. Wonderful! And as aDiamond, I got Iberian Ham on my room……..

This hotel ticks all the boxes I think are of importance: Friendly and knowledgeable staff, well appointed and clean rooms, fantastic buffet breakfast and small but perfect menu for lunch and dinner time.

They gave us a luxurious room and the service what incredible. They were very accommodating, my mother is in a wheelchair and they helped our entire group get our Covid tests before our flight back to the USA. We had to leave right as the buffet was opening so they made plates for us to take with us. The woman that helped us was Alejandra, she exceeded all of our expectations and was an amazing help. Alejandra and other staff helped call taxis when needed.

Hotel pros: breakfast, reception staff, central location nearby a metro station. Hotel cons: a little old fashioned deco needing a little update. Specially the rooms. As A Silver ACCOR member I have the right of a drink or soft drink. But here only water.

Everything was fine and unforgettable. The location of the hotel is brilliant, the staff are very helpful. Breakfast is delicious and plentiful, and the bar is very cosy. I will definitely be back in the future.

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.