Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.5/5 3,321 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,321 reviews

TripAdvisor Rating  4.2/5  2,698 reviews

Needs improvement

TripAdvisor rating 3.0/5

Charlie G TripAdvisor review

rude service, rooms ok , could be better in terms of cleaning. we are Accor costumers and we have some expectation from Novotel hotels but this one was disappointing.

Dear Charlie, Thank you for sharing your feedback regarding your recent stay. I apologize for the service and cleaning issues you encountered, as we strive to meet our guests' expectations. Your comments will be taken into consideration to enhance our services moving forward. Best regards, Novotel Madrid Center

Customer review rating 4.5/5

Tomas M. Business - Confirmed reviews ALL

Back after many years and I was not disappointed. Walking distance to Gran Vía, nice and modern room, all clean and a gift that I very much appreciated. Would come back again.

Dear Tomas, Thank you for your kind words regarding your recent stay. We are delighted to hear that our location, modern accommodations, and special touches contributed to your enjoyable experience. We look forward to welcoming you back on your next visit to Madrid. Best regards, Novotel Madrid Center

Customer review rating 4.5/5

Marc S. B. Business - Confirmed reviews ALL

Well located, functional and business friendly

Dear Marc, Thank you for your positive feedback regarding our location and business-friendly amenities. We are pleased to hear that you found our hotel functional and well-suited for your needs. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Madrid Center

Customer review rating 4.0/5

Erik V. Business - Confirmed reviews ALL

Conveniently accessible hotel with good catered food and super efficient reception. The room was a bit dark unfortunately but the window could be opened, which was nice. Good shower.

Dear Erik, Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our location convenient and enjoyed the food and service provided by our reception team. Best regards, Novotel Madrid Center

Customer review rating 3.0/5

Dhananjay K. Business - Confirmed reviews ALL

Location was great. But the room had cigaratte stench. Gym was also tiny.

Dear Dhananjay, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location. However, we regret to learn about the inconvenience caused by the odor in your room and the gym's size. Your comments will be considered as we strive to enhance our services. Best regards, Novotel Madrid Center

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,567 reviews 8.9/10 Location
  • 1,881 reviews 6.9/10 Room
  • 1,728 reviews 8.7/10 Service
  • 40 reviews 2.3/10 WiFi
  • 1,103 reviews 5.6/10 Comfort
  • 987 reviews 8.8/10 Breakfast
  • 666 reviews 7.5/10 Cleanliness
  • 410 reviews 3.5/10 Value

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