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Novotel Madrid Center Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 9,449 reviews

ALLSAFE approved hotel

Novotel Madrid Center
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+ 22 Services

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Madrid Center

O Donnell 53
28009 madrid

Tel: +34912214060

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00



  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Hotel services


Currently unavailable

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 30 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 790 rooms
    • 16 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 790 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Parking Additional charge
    • On site
    • 350 parking spaces
    • Public
    • Parking opened 24/7
  • Novotel Madrid Ctr pool
    • Outside
    • On site
  • Fitness center
    • On site
  • Shopping mall
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years
    • Video game area
    • Childrens Club for over 12
    • Childrens Club for 4 to 6 years

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 800

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,449 reviews

TripAdvisor Rating 4.0/5

2,455 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location for shops and restaurants.

Customer review rating 3.5/5

Garth N. Couples - 22/11/2021 Confirmed reviews ALL

The hotel was spotless, checking in and out was seemless. The hotel had all the appearances and feel of a disciplined well run hotel. Bath robe and slippers a were a nice touch. Our only slight issue was our bedroom had a small window and therfore a little dark and the shower has very little pressure, a dribble by modern standards. I will be happy to return. The hotel represents good value for money for a capital city center.

Well located

Customer review rating 3.5/5

Pekka Couples - 21/11/2021 Confirmed reviews ALL

The location is very well, near Salamanca shopping area and metro stations. Otherwise the hotel is normal big hotel but the room cleaning is not very good. Some morning the cleaner did not give any bath soap and the other morning there was lack of toilet paper. Also the free water bottles was gave only once in our week stay.

Very good stay

Customer review rating 5.0/5

Armin Couples - 18/11/2021 Confirmed reviews ALL

I really liked the hotel. The location is very central and many restaurants, stores etc are easily reachable by foot or public transport. The room was clean and spacious. The whole hotel has a very pleasant smell, which I like a lot. All employees there are very friendly and supportive. Break fast was not bad, however only one day had good real eggs (Tuesday), but I have no idea why that was.

Well located, ideal for families, yummy food, kindness all around, would have appreciated room to be cleaner but they reacted very properly.

Customer review rating 4.5/5

Anonymous Families - 15/11/2021 Confirmed reviews ALL


Recently renewed

Customer review rating 5.0/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

Great room, all new, very comfy

Stay in Madrid, mix of business and family

TripAdvisor rating 4.0/5

bartdepauw2021 10/11/2021 TripAdvisor review

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Thanks for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Well located hotel with comfortable beds and excellent shower

Customer review rating 4.5/5

Florence Couples - 09/11/2021 Confirmed reviews ALL

Breakfast was excellent and staff in all departments were very attentive. Unfortunately we discovered at 11 pm on our third night that our room on the 6th floor had leaked water from the roof during torrential rain and we had to be moved to a different room. A kind man was sent to assist us with the move to the 3rd floor and though this was rather unsettling so late at night resulting in both of us not sleeping very well, we were pleased at how quickly reception resolved the issue. Otherwise food in the bar was good and we enjoyed our stay.

Regular estancia

Customer review rating 2.5/5

Anonymous Families - 03/11/2021 Confirmed reviews ALL

Habitación sucia

Novotel Madrid Center

TripAdvisor rating 5.0/5

pastor-t-31 Family - 03/11/2021 TripAdvisor review

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best wishes, @NovotelMCenter

Good stay

Customer review rating 4.5/5

Ramli Solo - 02/11/2021 Confirmed reviews ALL

Well cleaned room

Customer review rating 5.0/5

Abdul A. A. Families - 30/10/2021 Confirmed reviews ALL

Had a family trip and honestly the receptionist, unfortunately I don’t remember his name now, was by far the most polite, professional and personable host I’ve ever come across.

prima lokatie, fijne bedden

Customer review rating 4.0/5

Ruud H. Families - 28/10/2021 Confirmed reviews ALL

everything was oke, accept the breakfast a bit less choice

Very good location

TripAdvisor rating 4.0/5

Patricia N 02/10/2021 TripAdvisor review

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

The best hotel in the town

TripAdvisor rating 5.0/5

jfigueras2020 Family - 12/02/2020 TripAdvisor review

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

TripAdvisor rating 4.0/5

Roger_NL_1976 10/02/2020 TripAdvisor review

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

TripAdvisor rating 4.0/5

raviarora26 Family - 20/12/2019 TripAdvisor review

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

Good hotel in centre of Madrid.

TripAdvisor rating 5.0/5

Hooman M Couples - 09/11/2019 TripAdvisor review

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

Thanks for choosing us Hooman. We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Hope you had a wonderful stay and enjoyed a lot the hotel and the city. Come back soon! Best wishes from Madrid, @NovotelMCenter

Special sejour

TripAdvisor rating 5.0/5

Liviu2011 Couples - 05/11/2019 TripAdvisor review

I want to elogiat . the very good services in the hotel .well come the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Thank you Liviu2011 for choosing us, it was our pleasure to have you here. We hope to see you soon again, come to visit us when your back to Madrid. I will share you comment with our staff to let them know, they will really appreciate it. Take care and have a wonderfull day! NovotelMCenter

Good stay

TripAdvisor rating 4.0/5

Sivakumar632 Family - 03/11/2019 TripAdvisor review

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need. Thanking you once again for your interest in the Novotel Madrid Center and looking forward to wellcoming you back in the near future. NovotelMCenter

Madrid 2019

TripAdvisor rating 3.0/5

wolfgangzingelmann Business - 16/09/2019 TripAdvisor review

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

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