Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,062 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,062 reviews

TripAdvisor Rating  4.2/5  2,665 reviews

Excellent location and great hotel for business travel

Customer review rating 4.5/5

Geraldine Business - Confirmed reviews ALL

The hotel staff were helpful and friendly, the restaurant and breakfast were both of a high quality, and it was in an excellent location close to the airport and metro stations.

Satisfactory, terrible WiFi.

Customer review rating 2.0/5

Tom Solo - Confirmed reviews ALL

It was fine, not cheap - my main issue was the WiFi which was terrble and the worse I have ever experienced in an Accor hotel. Of any level. In 20+ years.

Amazing overall experience

Customer review rating 5.0/5

Beatriz Friends - Confirmed reviews ALL

Everything was perfect

Dear Beatriz, Thank you for your kind words. We are delighted to hear that you had an amazing experience and that everything met your expectations. We look forward to welcoming you back in the future. Best regards, Novotel Madrid Center

Customer review rating 2.0/5

Andrew B. Business - Confirmed reviews ALL

Quality of the food coming from the restaurant was very poor. Breakfast was plentyful but also lacked basic standard of quality.

Dear Andrew, Thank you for your feedback regarding your dining experience. We regret that the quality of food did not meet your expectations. Your comments will be taken into account as we continually strive to enhance our service offerings. Best regards, Novotel Madrid Center

Rude Luggage room guy

TripAdvisor rating 1.0/5

Excursion40591009594 TripAdvisor review

The luggage room guy Francesco was being extremely rude to us multiple times for no reason. He getting angry for no reason at all and making weird aggressive gestures to the customers only because we asked two separate tickets for our luggages because we were going to pick them up separately. For this reason only I'm never staying here again, only shows that staff is not informed well about how to threat a customer. Terrible service.

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Other web-users rate our hotel

  • 1,783 reviews 9.1/10 Location
  • 2,131 reviews 7.1/10 Room
  • 2,065 reviews 9/10 Service
  • 51 reviews 3.8/10 WiFi
  • 1,282 reviews 5.8/10 Comfort
  • 1,113 reviews 8.8/10 Breakfast
  • 760 reviews 7.5/10 Cleanliness
  • 475 reviews 4.3/10 Value

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