Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,056 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,056 reviews

TripAdvisor Rating  4.0/5  2,654 reviews

Certificate of excellence 2023

Exceptional Customer Service Team

Customer review rating 5.0/5

Vm Business - Confirmed reviews ALL

Everything at this property is perfect from point of Customer Service and Recognition. In addition, the rooms are nice and clean and the location is not bad. I will stay here again when I come to Madrid.

Ok

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The room floor is too slippery The reception staff is not too friendly

Good location, poor services

Customer review rating 2.5/5

Carolyn R. Business - Confirmed reviews ALL

Very poor wifi in room, unable to complete work tasks that were needed. Got stuck in the lift first morning. Queue for breakfast was very very long at opening. Good service at dinner.

Well located, great food, great hotel

Customer review rating 5.0/5

Alejandro Families - Confirmed reviews ALL

Great personnel, customer care good and spacious room. Restaurant with very good and tasty food.price for dinners pretty OK

Wonderful stay at Novotel Madrid Center

Customer review rating 5.0/5

Joao A. Families - Confirmed reviews ALL

This has been the best Novotel my family and I have ever stayed (considering we are a very frequent client). The location is great, breakfast, rooms, everything is amazing, but the most positive experience was from the staff, the treatment during check in / check out, was the best. I highly recommend.

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Other web-users rate our hotel

  • 1,754 reviews 9/10 Location
  • 2,168 reviews 7.2/10 Room
  • 2,111 reviews 9.1/10 Service
  • 53 reviews 4/10 WiFi
  • 1,165 reviews 8.5/10 Breakfast
  • 751 reviews 7.6/10 Cleanliness
  • 491 reviews 4.2/10 Value
  • 187 reviews 3.4/10 Pool

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