Novotel Madrid Center Hotel 4 stars

The staff were so so friendly and helpful. Great location as cafes, restaurants, shops all nearby. The only thing was the pool was so small for the hotel.

Please improve the breakfast choice. I could expect what was offered from an Ibis but not from a Novotel. There were just bread, ham and cheese and tortilla. Could get better breakfast at 1/10 of the cost just walking to the corner.

Wonderful staying at this hotel. Great check in experience and a pleasant team.

Quick check in and out. Clean rooms, nice restaurante and pool

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

Hotel is a short walk from Retiro Park. It is also near metro stops and close to the highway which made for an easy drive to the airport. The room was small for a family of four but we only needed to sleep there which was fine. Finding a reasonably priced room for four in Spain can be difficult but the Novotel was great value for the location.

The hotel is near perfect. Location is great, staff friendly, food fantastic. The rooftop bar and pool were a lovely leisure area in a suburban oasis. The only drawback was the poor WiFi. Needs improvement.

Well situated hotel, nice bedroom and bathroom. The rooftop bar and pool are lovely. Unfortunately, on the first night we had a problem with the air conditioning and a flashing light outside the bathroom. The technician attended and sorted the air conditioning and looked at the fuse box with regard to the light. During the night the flashing increased and led to my husband and I having an horrendous nights sleep. We reported this again and showed the receptionist a video of the problem, but on returning that evening the flashing continued. Again we had to report this. Eventually the problem was solved but we were extremely disappointed by the time taken to resolve this issue.

Contemporary style hotel in a quiet area with very friendly staff. Very clean with excellent amenities. Excellent buffet breakfast with lots of variety. Inviting rooftop bar for sunbathing or nightcap. Close to metro station and bus stop.