Novotel Madrid Center Hotel 4 stars

I did not actually stay - I cancelled my trip due to the corono virus. I am dissatisfied as while I appreciate a credit at your hotel it is unreasonable - first it is only good this year when we do not know when travel maybe resumed and you are not part if a chain where I could use the credit elsewhere. You are aware I was coming for a conference- a gathering of many people that is considered high risk for spread of the virus and it is unlikely an additional conference will be scheduled this year. I understand the financial hit - it will hit us all- I only asked that the credit be extended through 2021 giving me ample time to claim the credit.

Very nice modern rooms, vast characterless hallways and common spaces, best hotel buffet breakfast I've had in a couple of decades. Great location. 5 minute walk to the Retiro Park, 15 minute taxi ride to the Plaza Mayor, 12 minutes in our rental car to the airport. The spiral down to and up from the parking lot was a real challenge in our oversized rental.

A convenient stay during a hot summer

On a family visit to Madrid. As usual we were very satisfied with our reception. our room and the service provided by the staff.

The customer service is always exceptional. The staff always goes above and beyond to satisfy their customers. The restaurant may not look like much, but the food is always amazing.

Great experience in the hotel. Room are neutral but confortable and quite large with nice bathroom Breakfast is really nice with plenty of different foods. We only wait a little bit for check-in as both people at the desk was on the phone and nobody to take care of me.

Room was very spacious and spotless. Location worked out great. Would stay there again.

I've stayed for one month. The crew is lovely, the breakfast is awesome and the restaurant food is even better. It is really a differential to have water every day. I do not stay in any other hotel when I go to Madrid.

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!