Novotel Madrid Center Hotel 4 stars

I did not actually stay - I cancelled my trip due to the corono virus. I am dissatisfied as while I appreciate a credit at your hotel it is unreasonable - first it is only good this year when we do not know when travel maybe resumed and you are not part if a chain where I could use the credit elsewhere. You are aware I was coming for a conference- a gathering of many people that is considered high risk for spread of the virus and it is unlikely an additional conference will be scheduled this year. I understand the financial hit - it will hit us all- I only asked that the credit be extended through 2021 giving me ample time to claim the credit.

Very nice modern rooms, vast characterless hallways and common spaces, best hotel buffet breakfast I've had in a couple of decades. Great location. 5 minute walk to the Retiro Park, 15 minute taxi ride to the Plaza Mayor, 12 minutes in our rental car to the airport. The spiral down to and up from the parking lot was a real challenge in our oversized rental.

A convenient stay during a hot summer

On a family visit to Madrid. As usual we were very satisfied with our reception. our room and the service provided by the staff.

The customer service is always exceptional. The staff always goes above and beyond to satisfy their customers. The restaurant may not look like much, but the food is always amazing.

Great experience in the hotel. Room are neutral but confortable and quite large with nice bathroom Breakfast is really nice with plenty of different foods. We only wait a little bit for check-in as both people at the desk was on the phone and nobody to take care of me.

Room was very spacious and spotless. Location worked out great. Would stay there again.

I've stayed for one month. The crew is lovely, the breakfast is awesome and the restaurant food is even better. It is really a differential to have water every day. I do not stay in any other hotel when I go to Madrid.

The hotel looks amazing. The breakfast is the best! And you are in one of the areas I love more in Madrid. Your employees are very friendly but professional at the same time. I love staying at your hotel

Every person that we interacted with- entry service, front desk, restaurant, maid service- was friendly, helpful, and professional. The hotel was maintained in a pristine condition that invited comfort.

Hotel is extremely well located, close to metro station and other public transportation. Room is very comfortable and staff is very polite and prestative.

Second time at the hotel. Decent experience, could have been better. Did not receive the gold status upgrade, and what bothered me is the person at the front desk didn't even check availability. The first room I had smelled heavily with smoke. I requested a change, that I obtained very easily - so the hotel wasn't that full, after all. In the new room, the air conditioning control wasn't working. I had to request to set a temperature that I couldn't change, so pretty annoying especially at night. Also, the sheets smelled like smoke, which was borderline disgusting. Too late to request a change, I was in bed already so I bit the bullet - but I didn't like it. Breakfast is good and abundant. Loved the juicer. The welcome drink is the usual beer. Staff were nice and smiling. Check-out was quick and easy.

Stayed for 4 nights on business including 1 day at a conference at the hotel.

Lovely staff, great food. Clean room

The room was nice but the bed was a little bit too small ( i think it was only 160 cm wide) and the water pressure at the shower was too small