Novotel Madrid Center Hotel 4 stars

Very good hotel in accommodation (large and quite) and very friendly personnel. Very helpful. Comfort for sleeping (bed) was a little bit less. location is certainly OK (near metro) and direct neighborhood, but it stays quite expensive per night.

Breakfast was excellent and staff in all departments were very attentive. Unfortunately we discovered at 11 pm on our third night that our room on the 6th floor had leaked water from the roof during torrential rain and we had to be moved to a different room. A kind man was sent to assist us with the move to the 3rd floor and though this was rather unsettling so late at night resulting in both of us not sleeping very well, we were pleased at how quickly reception resolved the issue. Otherwise food in the bar was good and we enjoyed our stay.

Habitación sucia

Nice hotel, well located and close to O'Donnel subway. All Staff members are very keen, attentive and available to help at any time (i.e : visit recommendation) : reservation dpt, lobby, breakfast, restaurant, bar => in line with Hotel category grade Room booked for 4 pers (2 Adults and 2 children) : Executive was really good size with space for luggage etc .. Quality of the sofa (Bed used by kids) was not "flat/straight" but acceptable for young kids Ideally, another bathroom or with an additional bath would be appreciated but has been manageable for our 5 days stay. In conclsuion, I would stronghly recommend this Novotel Center in Madrid

Well cleaned room

Had a family trip and honestly the receptionist, unfortunately I don’t remember his name now, was by far the most polite, professional and personable host I’ve ever come across.

everything was oke, accept the breakfast a bit less choice

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!