Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.5/5 3,280 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,280 reviews

TripAdvisor Rating  4.2/5  2,699 reviews

Customer review rating 5.0/5

Charmaine J. Y. L. Families - Confirmed reviews ALL

Excellent and friendly service from your staff Yuri. Was very helpful and cheerful, providing all the necessary informations we need to make our trip in Madrid a success. He deserves a promotion for being a good role model staff.

Dear Charmaine, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast offerings and found the hotel lobby spacious. It is wonderful to know that Yuri provided you with exceptional service, and we will certainly acknowledge his efforts. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. Goodbye and best regards, Novotel Madrid Center

Customer review rating 4.5/5

Lily Z. G. Families - Confirmed reviews ALL

The hotel was really busy during our stay, even with the number of guests present we were given a warm welcome, the hotel staff were amazing and the breakfast was excellent.

Dear Lily, Thank you for your positive feedback regarding our customer service, breakfast, and cleanliness. It is gratifying to know that our team made you feel welcomed even during busy times. Your kind words inspire us to continue delivering exceptional experiences. Best regards, Novotel Madrid Center

Customer review rating 3.5/5

Lourielle S. A. G. Families - Confirmed reviews ALL

It was a good stay though the room is too small to accommodate an extra bed.We really enjoyed the breakfast. Great food choices and presentation. Location is perfect.

Dear Lourielle, Thank you for your feedback. It is encouraging to hear that you enjoyed our breakfast and found the location to your liking. We appreciate your comments regarding the room size and will take them into consideration for future improvements. Best regards, Novotel Madrid Center

Customer review rating 3.5/5

Daniel C. Business - Confirmed reviews ALL

Good location

Dear Daniel, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and location. However, we regret to hear that your experience did not meet your expectations. Your comments are valuable in helping us enhance our services. Best regards, Novotel Madrid Center

Customer review rating 5.0/5

Adriana P. G. Families - Confirmed reviews ALL

maravilloso hotel .

Estimada Adriana, Agradecemos sinceramente sus amables palabras sobre nuestra ubicación y el hotel. Nos complace saber que disfrutó de su estancia con nosotros y esperamos recibirla nuevamente en el futuro. Atentamente, Novotel Madrid Center

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Other web-users rate our hotel

  • 1,560 reviews 8.9/10 Location
  • 1,867 reviews 6.9/10 Room
  • 1,731 reviews 8.7/10 Service
  • 41 reviews 3.2/10 WiFi
  • 1,097 reviews 5.6/10 Comfort
  • 982 reviews 8.7/10 Breakfast
  • 666 reviews 7.5/10 Cleanliness
  • 400 reviews 3.7/10 Value

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