ibis budget Madrid Centro Lavapies 1 star

Customer review rating (ALL Rating) 4.3/5 1,056 reviews

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Description

Establishment extras

  • Outdoor and covered terrace

  • Buffet breakfast

  • 15 minutes from the main museums

  • 20 minutes from the Atocha station

  • In the center of Madrid

Our accommodation(s)

Establishment location

ibis budget Madrid Centro Lavapies

Calle De Valencia 8 10
28012 Madrid
Spain

GPS:40.40851, -3.700979

Access and transport

Establishment services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,056 reviews

TripAdvisor Rating  3.5/5  176 reviews

Value for money

Customer review rating 5.0/5

Torben S. Friends - Confirmed reviews ALL

Very Nice hotel. Clean rooms. Good breakfast. Good situated in Lavapies. Noisy at night.

Dear Torben S., thank you for your positive review. We are delighted to hear that you found our hotel nice, with clean rooms and a good breakfast. We apologize for any inconvenience caused by the noise at night. We hope to welcome you back soon. Best regards, ibis budget Madrid Centro Lavapies.

Very happy customer!

Customer review rating 4.5/5

Kelly Couples - Confirmed reviews ALL

Very well located hotel, friendly staff and comfortable beds/pillows. Breakfast was small but had enough choice and was all good quality. Only negative I can say is that the air cons weren’t always working, however, I still highly recommend this hotel!

Dear Kelly, thank you for your kind words and feedback. We are glad you enjoyed our convenient location, friendly staff, and comfortable bedding. We apologize for the inconvenience with the air conditioning and appreciate your recommendation. We hope to welcome you back soon. Warm regards, ibis budget Madrid Centro Lavapies.

Good hotel but managed to ruin my stay.

TripAdvisor rating 3.0/5

Velvon A Couples - TripAdvisor review

The room is small but good enough. Sparkling clean & renovated (nearly new). Linen clean & fresh. Comfortable bed. Only bath towels and 1 hand towel was provided but up on request we got bath mat. Housekeeping is top notch for a budget hotel. No minibar fridge, tea coffee making facilities, hair dryer, cups/glasses etc. it’s a basic room. Hair dryer, cups are available on request. Room does not have a phone so for any requests you need to go to reception. The hotel is right opposite to Lavapies metro station. Windows are almost sound proof so once closed you will hardly hear any outside noise. Marta at reception is amazing at customer service. But… During our second night the aircon stopped working so I raised this with reception. They tried to fix it but could not. Staff offered me to move room but then informed me that the whole building did not have aircon. Could not sleep well as there was no aircon and couldn’t open the window as the hotel is in the noisy area. Next day, When I returned to the hotel in the afternoon, the aircon was fixed but the temperature was set to 22* and locked. Again I raised this with reception and they said they can’t change it due to some environmental policy (but on my day 1 I could Adjust the temperature the way I wanted ?). Plus their own poster about being environmental friendly says to keep the temperature at 19*. I asked them and explained why I needed around 19* but they refused. This made me think if the aircon was intact broken during previous night or staff had simply turned it off. Felt bit cheated as after paying for the room hotel had not offered me 100% of the service. I understand they want to be environment friendly but it should be for public areas not for rooms where guests should decide what temperature to set. I did raise this with Agoda (booking agent) and they did offer me some compensation but my 3 night sleep was still ruined. Classic example of how a potential 5 star review turned into 3 star.

Dear Velvon, Thank you for sharing your detailed feedback with us. We are delighted to hear that you found our rooms clean, comfortable, and our housekeeping service top-notch. We sincerely apologize for the inconvenience you faced with the air conditioning during your stay. Our team tried to address the issue promptly, and we regret any discomfort this may have caused. Regarding the temperature settings, on your first day with us, the system was in hit mode, as lot of guest started asking us for the air conditioning, we change it. Due to Green Key environmental policies to promote sustainability we must lock it on 22 degrees, but we understand your preference for a cooler room. We appreciate your understanding and will take your feedback into consideration for future improvements. We are glad to know that Marta provided excellent customer service. We hope to have the opportunity to welcome you back for a more pleasant experience. Warm regards, ibis budget Madrid Centro Lavapies

Quite central, but basic hotel

Customer review rating 3.0/5

Daniela Couples - Confirmed reviews ALL

The staff are very friendly, professional and helpful. However, rooms are very small, not ideal for any longer than a weekend, and the breakfast is also limited.

Dear Daniela, thank you for your feedback. We appreciate your kind words about our staff. We understand your concerns about room size and breakfast variety. We will take your comments into consideration for future improvements. Best regards, ibis budget Madrid Centro Lavapies.

Good location. Everything nearby.

Customer review rating 4.0/5

Carolyn D. Friends - Confirmed reviews ALL

Great hotel as a bolt hole to explore Madrid. Lovely breakfast.

Dear Carolyn, we are delighted to hear that you enjoyed our convenient location and the lovely breakfast during your stay. We appreciate your kind words and look forward to welcoming you back at ibis budget Madrid Centro Lavapies. Best regards!

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Other web-users rate our establishment

  • 1,005 reviews 9.2/10 Location
  • 1,107 reviews 4.9/10 Room
  • 706 reviews 8.9/10 Service
  • 22 reviews 8.9/10 WiFi
  • 411 reviews 7.7/10 Breakfast
  • 402 reviews 8.2/10 Cleanliness
  • 280 reviews 5.5/10 Value
  • 143 reviews 6.6/10 Amenities

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