ibis budget Madrid Centro Lavapies 1 star

TripAdvisor rating 3.0/5 88 reviews
ibis budget Madrid Centro Lavapies
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Opposite the National Drama Center, Valle-Inclán Theater.

  • Very close to the Reina Sofía Museum (10 minutes walk).

  • Near the Prado Museum (20 minutes walk).

  • Very close to the Circo Price Theater (5 minutes walk).

  • Near Puerta del Sol (20 minutes walk).

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Madrid Centro Lavapies

Calle De Valencia 8 10
28012 Madrid
28012
madrid
spain

Tel: +34918260385

Fax: (+34)918230385

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MADRID BARAJAS At 19km / 11.81 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.40851, -3.700979

Our accommodations

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room

Superior double room with terrace

  • Max. number of persons: 2
  • Area: From 14
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Standard room with 2 Single Bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room

Standard room with single bed

  • Max. number of persons: 1
  • Area: From 9
  • Wireless internet in your room

Room adapted for people with disabilities

  • Max. number of persons: 2
  • Area: From 16

Superior double room with interior terrace

  • Max. number of persons: 2
  • Area: From 14

Our guest reviews for
ibis budget Madrid Centro Lavapies

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

230 reviews

tripadvisor

TripAdvisor Rating 3.0/5

88 reviews

Good basic hotel in central location

Customer review rating 4.0/5

Keith Solo - 01/12/2019 Confirmed reviews ALL

Single room was small but very clean and with nice bed linen. Breakfast bar was a bit crowded but breakfast was fine. Overall good value for somewhere central if you just want somewhere to lay your head!

It Could Have Been Better

Customer review rating 4.0/5

A.reddy Friends - 16/11/2019 Confirmed reviews ALL

While I know Ibis rooms are more compact than other hotel rooms in the Accor brand, I wasn't prepared for a room that had just enough space to move around in and not much more. The bathroom door being mostly transparent glass may cause some amount of discomfort amongst people who value their privacy. I think to set expectations a bit better, the Accor website or the reservation confirmation email from the hotel can spell out what is available in a Ibis Budget hotel. We had stayed in an Ibis Styles hotel just before checking into Ibis Lavapies and the difference was felt in terms of basic things like having water glasses in the room. I want to appreciate Mr.Adil at the front office/reception for extending assistance to us and being kind to two travellers going through a tough time in a new city. He was not only helpful, he was courteous and genuinely seemed to want to help us. While the rest of the staff weren't rude, there wasn't a lot of warmth or a sense of welcoming that was displayed by them. By contrast another hotel of the same chain had very nice and interactive staff all through. The location of the hotel is great and taxis and metros readily available, it would really help tourists and especially non-Spanish speaking tourists, to know about the potential dangers they may face while travelling around areas near the hotel like Puerta del Sol where pickpocketers roam around and gangs of people come up to you and try to distract you with stories while they take your money.

Dear A. REDDY, Thank you for sharing your feedback. I read with deep regret that you were made to feed disappointed during your recent stay with us and I offer my sincere apologies if your expectations were not met. However, I wish to clarify that in the web side Ibis Budget Lavapies is clearly mentions the type of bed in every room and the cost ,with pictures . I apologize if my team at the Reception was not able to be at the height expected provide . Thank you once again for your feedback and we hope that this will not hinder you from visiting Ibis Budget Madrid Centro Lavapies again in the future. Warm Regards Adil Benhaddouch General Manager.

Services

TripAdvisor rating 3.0/5

AdvSaurabhMisra Business - 16/11/2019 TripAdvisor review

I was particularly happy with the front desk or reception and their prompt assistance and offer to help. I was also happy by the cleaning staff and the breakfast team too. So I will certainly keep you guys and this property in mind for my future visits to Madrid.

Dear AdvSaurabhMisra, The title you have chosen for your review is truly rewarding. I greatly appreciate your complimenting feedback highlighting so many positive elements of your stay. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. We always strive to provide a memorable experience to our guests and I am delighted to know that we have been successful in achieving that with you. On behalf of the team, we look forward to welcoming you back on your next visit! Best regards, Adil Benhaddouch General Manager.

Budget stay in Madrid

Customer review rating 4.0/5

Marios K. Business - 12/11/2019 Confirmed reviews ALL

I feel that I received what I paid for. My expectations were full met.

Good position, small room.

Customer review rating 4.0/5

Adriana Business - 12/11/2019 Confirmed reviews ALL

Everything was OK, breakfast was good, position of hotel was very good, people working in hotel were great but I did not have a proper bed.

satisfecho

Customer review rating 4.0/5

Hello Solo - 11/11/2019 Confirmed reviews ALL

Clean near center city

Good budget option. Helpful staff, small but comfortable room.Few storage options; minimal amenities.

Customer review rating 4.0/5

Rick Couples - 05/11/2019 Confirmed reviews ALL

Bed was comfortable and the room, while small, was reasonably comfortable. No hand towels or washcloth, no drinking cups, only two hangers. Staff friendly and helpful. We asked for quiet room and it was great. Very quiet. If I were going to visit this area of Madrid again, would definitely consider this hotel again.

Dear Ricky, We very much appreciate you took you time to answer the survey regarding your stay at the ibis budget Madrid Centro Lavapies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Pulido

Double charge my bill

Customer review rating 4.0/5

Narute J. Couples - 31/10/2019 Confirmed reviews ALL

Your staff double charge my bill I show them receipt of the prepaid and they end up double charge me. Will never use accor in the future and I will spread this word to everyone possible

Dear Narute, Thank you for taking the time to tell us about your experience at the ibis budget Madrid Centro Lavapies. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget Madrid Centro Lavapies . Please do not hesitate to contact me during your next visit. Sincerely, Adil Benhaddouch General Manager

Exactly as promised

Customer review rating 4.0/5

Jacqui Friends - 29/10/2019 Confirmed reviews ALL

Budget hotel was clean, good value for money with nice friendly staff

Dear Jacqui, Thank you for taking the time of sharing your experience with us. I am delighted to read that you had such a wonderful stay at Ibis budget Madrid Centro Lavapies . I hope we will be able to welcome you again soon for another, longer, "Magnifique" stay with us! Warm regards, Adil Benhaddouch General Manager

Good Basic hotel, location, but lacking amenities!

Customer review rating 4.0/5

Rpscoach Business - 28/10/2019 Confirmed reviews ALL

The hotel was overall ok. The breakfast was very poor quality compared to other IBS hotels and the cost was unacceptable.

Great location, pleasant hotel team, good breakfast, and comfortable rooms!

Customer review rating 4.0/5

Karen Couples - 25/10/2019 Confirmed reviews ALL

This was our first trip to Madrid and we really loved the Lavapies neighborhood and its proximity to other areas, museums, and sites. The hotel team was pleasant and welcoming and breakfast offered a quality, varied menu and was handy to have at the ready each morning. We were glad that we booked a terrace room and overall it was clean and comfortable.

Very clean and new. Nice place.

Customer review rating 4.0/5

Anonymous Business - 24/10/2019 Confirmed reviews ALL

The stay was very pleasant and ideal for what was required.

Budget does not have to mean not thought throug, as it’s the case of that hotel

Customer review rating 4.0/5

Anonymous Families - 17/10/2019 Confirmed reviews ALL

Starting with the room, window can either be closed or fully open - all the way to one’s bed at eye level... Toilet door without possibility to lock. Breakfast facilities disastrously badly designed, queuing for long time while waiting for one’s turn to get a coffee- from a one slow and constantly (approx every 5 minutes)breaking coffee machine, being fixed by the poor personnel trying to do their best when called upon, by the way, queuing along a table placed approx 50 cm from the place where other guests are eating so be aware not to drop some food on their heads while passing through ... Terrible start of the day, bad atmosphere in the air due to those bad breakfast facilities.

Dear Guest, We deeply regret to learn of your disappointment with the service you have experienced while staying with us. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As for breakfast, at 4,95 buffet at will you can repeat as many times as it takes there are places around like McDonald or carrefour, coffe + croisant 2,10€, nor their biscuits are homemade, etc. It's food, as you know, fast and pre-cooked. It is the difference that all the guest stay to have a breakfast at the hotel . the rooms and bathrooms comply with the standards of this establishment as all the blue lod ibis budget . We appreciate for sharing your concerns, We hope that on your next visit to Madrid you will find what you need to have a good stay. Warm Regards Adil Benhaddouch General Manager

Close to train station and hop on/off buses

Customer review rating 4.0/5

Stuart P. Couples - 17/10/2019 Confirmed reviews ALL

Clean room, limited breakfast choice on day's stayed - hotel location ideal for getting about Madrid and close to supermarket

Excellent

Customer review rating 4.0/5

Sanja Business - 13/10/2019 Confirmed reviews ALL

Pleasant atmosphere, clean room, good service

Dear Sanja, Thank you very much for sharing such a wonderful review pertaining to your recent stay with us. Your compliments on our excellent location and service is very much appreciated. I am glad that you enjoyed all our offerings. We thank you for choosing Ibis Budget Madrid Centro Lavapies , and we look forward to having you stay with us again in the near future. Warm regards, Adil Benhaddouch General Manager.

Cosy and comfortable

Customer review rating 4.0/5

Ravindra K. Couples - 13/10/2019 Confirmed reviews ALL

Great location and very courteous staff. We were made wanted and all the possible assistance was provided. Very clean hotel at an excellent location. However the toilet needs to be redesigned. It must have a latch and also door should be tighter to the frame.

Dear Ravindra, I greatly appreciate your complimenting feedback highlighting so many positive elements of your stay. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. We always strive to provide a memorable experience to our guests and I am delighted to know that we have been successful in achieving that with you. On behalf of the team, we look forward to welcoming you back on your next visit! Best regards, Adil Benhaddouch General Manager

Wish I had booked somewhere else.

Customer review rating 4.0/5

Lex D. Couples - 10/10/2019 Confirmed reviews ALL

The hotel is very basic a bit for the cost ... the breakfast was a challenge as a very busy hotel and a very small breakfast room. Staff did not refill the food provisions and coffee machine slow. Stressful breakfast. Poor Quality products The front desk staff where very helpful and the room was very clean . Beds were very comfortable. If you needed anything extra ie pillows , towels or hairdryer you just had to ask. The hotel location was not particularly nice and could feel quite threatening. Very noisy at night into early hours of the morning. Hotel is at very busy section of the road. Theatre , 24hr supermarket and metro all on your doorstep. I will not return to the hotel .

Dear Lex D. Thank you for taking the time to share your feedback following your recent stay with us and for highlighting the cleanliness of the room. I read with great concern that your expectations were not met during your stay with us and I offer my sincere apologies if this affected your stay. Please be assured though that our prices are comparable with similar properties in the area and we feel we give great value given our extensive facilities and excellent location. I would also like to clarify that the neighborhood is one of the best in madrid and it is safe. Please be assured that we are continuously working to ensure we maintain the standard of service that Ibis Budget is known for and I regret that your experience did not meet your expectations. I hope that in spite of this, you will still consider visiting Ibis Budget Madrid Centro Lavapies in the future Sincerely, Adil Benhaddouch General Manager

Perfect for a city trip

Customer review rating 4.0/5

Benno Couples - 09/10/2019 Confirmed reviews ALL

Very centrally located, friendly and convenient, yet quiet budget hotel. The breakfast room is indeed small, but the breakfast offers everything that one needs as a tourist during a city trip. The hotel's on my watch list now.

Dear Benno, Thank you very much for sharing such a wonderful review pertaining to your recent stay with us. Your compliments on our excellent location and breakfast selection is very much appreciated. I am glad that you enjoyed all our offerings. We thank you for choosing Ibis budget Madrid Centro Lavapies, and we look forward to having you stay with us again in the near future. Warm regards, Adil Benhaddouch General Manager.

Great location, comfortable bed, helpful receptionists

Customer review rating 4.0/5

Bh Business - 05/10/2019 Confirmed reviews ALL

It's a great location, with comfortable bed and nicely designed rooms. We enjoyed our stay very much despite the toilet in our first terrace room starting to block up on our first night, it wasn't dealt with when we reported it in the morning and got worse the next night. Because it was the weekend by then and no plumber, we had to move room to one with a terrace with no outlook but once another terrace room was free the receptionist moved us again and this room was lovely. The reception staff were friendly and helpful. The breakfast was not as varied as Motel One.

Dear H. , Thank you very much for sharing such a wonderful review pertaining to your recent stay with us. Your compliments on our excellent location and service is very much appreciated. I am glad that you enjoyed all our offerings. We thank you for choosing Ibis budget Madrid Centro Lavapies, and we look forward to having you stay with us again in the near future. Warm regards, Benhaddouch Adil General Manager.

Too Narrow Room, but not bad for a budget hotel

Customer review rating 4.0/5

Carlos P. Business - 04/10/2019 Confirmed reviews ALL

Quality was the expected, I just wanted a bed and a place to spend the night and take a shower in the morning. But this room in particular (420) is narrower than other rooms in the hotel of the same quality. I think for the same price I could use a room where I couldn't reach both walls with my hands at the same time.

Dear Carlos, Thank you for sharing your feedback. Whilst I appreciate you for highlighting the quality , I read with great concern your feedback with regard to the room 420. Please be assured that we make always upgrade up on disponibility , we know that it s a very smal room , the m2 of the singles room are well indicated on the website with photo I regret that you do not have a 100% satisfactory accommodation. In spite of your experience with the room 420, we hope that you have enjoyed Madrid and the location . we look forward to having you stay with us again in the future. Sincerely, Adil Benhaddouch General Manager.
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