ibis budget Madrid Centro Lavapies 1 star

Great location, clean room and friendly staff

Not enough coffee and inadequate sound isolation

Single room was small but very clean and with nice bed linen. Breakfast bar was a bit crowded but breakfast was fine. Overall good value for somewhere central if you just want somewhere to lay your head!

While I know Ibis rooms are more compact than other hotel rooms in the Accor brand, I wasn't prepared for a room that had just enough space to move around in and not much more. The bathroom door being mostly transparent glass may cause some amount of discomfort amongst people who value their privacy. I think to set expectations a bit better, the Accor website or the reservation confirmation email from the hotel can spell out what is available in a Ibis Budget hotel. We had stayed in an Ibis Styles hotel just before checking into Ibis Lavapies and the difference was felt in terms of basic things like having water glasses in the room. I want to appreciate Mr.Adil at the front office/reception for extending assistance to us and being kind to two travellers going through a tough time in a new city. He was not only helpful, he was courteous and genuinely seemed to want to help us. While the rest of the staff weren't rude, there wasn't a lot of warmth or a sense of welcoming that was displayed by them. By contrast another hotel of the same chain had very nice and interactive staff all through. The location of the hotel is great and taxis and metros readily available, it would really help tourists and especially non-Spanish speaking tourists, to know about the potential dangers they may face while travelling around areas near the hotel like Puerta del Sol where pickpocketers roam around and gangs of people come up to you and try to distract you with stories while they take your money.

I was particularly happy with the front desk or reception and their prompt assistance and offer to help. I was also happy by the cleaning staff and the breakfast team too. So I will certainly keep you guys and this property in mind for my future visits to Madrid.

I feel that I received what I paid for. My expectations were full met.

Everything was OK, breakfast was good, position of hotel was very good, people working in hotel were great but I did not have a proper bed.

Clean near center city

Bed was comfortable and the room, while small, was reasonably comfortable. No hand towels or washcloth, no drinking cups, only two hangers. Staff friendly and helpful. We asked for quiet room and it was great. Very quiet. If I were going to visit this area of Madrid again, would definitely consider this hotel again.

Your staff double charge my bill I show them receipt of the prepaid and they end up double charge me. Will never use accor in the future and I will spread this word to everyone possible

Budget hotel was clean, good value for money with nice friendly staff

The hotel was overall ok. The breakfast was very poor quality compared to other IBS hotels and the cost was unacceptable.

This was our first trip to Madrid and we really loved the Lavapies neighborhood and its proximity to other areas, museums, and sites. The hotel team was pleasant and welcoming and breakfast offered a quality, varied menu and was handy to have at the ready each morning. We were glad that we booked a terrace room and overall it was clean and comfortable.

The stay was very pleasant and ideal for what was required.

Starting with the room, window can either be closed or fully open - all the way to one’s bed at eye level... Toilet door without possibility to lock. Breakfast facilities disastrously badly designed, queuing for long time while waiting for one’s turn to get a coffee- from a one slow and constantly (approx every 5 minutes)breaking coffee machine, being fixed by the poor personnel trying to do their best when called upon, by the way, queuing along a table placed approx 50 cm from the place where other guests are eating so be aware not to drop some food on their heads while passing through ... Terrible start of the day, bad atmosphere in the air due to those bad breakfast facilities.