Hi Mohammad Y., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the value for money. We always strive to offer our guests a comfortable stay and a good experience at a competitive price. Your feedback is important to us and helps us identify areas where we can continue to improve. Kind regards, Best regards, ibis budget Madrid Centro Lavapies

Hi Daniel, Thank you for sharing your feedback. We are sincerely sorry that your stay at ibis budget Madrid Lavapiés did not meet your expectations, especially as a loyal Accor customer. Regarding the air conditioning, our system operates centrally and can provide either cooling or heating, but not both simultaneously. The changeover between cooling and heating modes takes place in October as part of our seasonal adjustment. We understand that the room temperature may not have been comfortable for you during your stay and regret any inconvenience this may have caused. We are also sorry to hear about your experience with our breakfast service and, in particular, your perception of the treatment you received from our staff. Providing a welcoming atmosphere and professional, attentive service is important to us, and we regret that we fell short of your expectations. Your feedback will be shared with the relevant teams for review. We truly regret that your experience did not reflect the standard of service you expected from Accor, and we appreciate you bringing these matters to our attention. Please send an email to ha… and ha… so we can better understand what happened. Best regards, ibis budget Madrid Centro Lavapies

Hi Shannon, Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed our great location and found our staff to be friendly and helpful. We understand the room size and layout can be a bit cozy, and we're always looking for ways to improve guest comfort, including storage options. We're glad you liked the hairdryer too! Thanks again for your review, and we hope to welcome you back soon! Best wishes, ibis budget Madrid Centro Lavapies

Hi Marisa, Thank you for sharing your feedback and for your rating. We are sorry to hear that the room size, bathroom layout and lack of privacy in the shower did not meet your expectations. We also appreciate your comments regarding the information provided about our room types and services. We understand how important it is to have a clear idea of the room facilities before booking, and we will take your feedback into consideration to help improve the information available to our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Goodbye and take care, ibis budget Madrid Centro Lavapies

Hi Catherine, Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed our location and found everything clean and comfortable. It’s great that you took advantage of the nearby amenities too. We hope to welcome you back soon! Best wishes, ibis budget Madrid Centro Lavapies

Bonjour Chantal, Merci beaucoup pour votre retour chaleureux ! Nous sommes ravis que vous ayez apprécié la propreté de votre chambre et notre accueil. Nous prenons note de vos commentaires sur le petit-déjeuner pour continuer à nous améliorer. Au plaisir de vous accueillir à nouveau, L’équipe ibis budget Madrid Centro Lavapies.

Hi Helen, Thank you for your kind words! We're glad you enjoyed your stay and appreciate your understanding about the noise. Our team is always here to help make your experience better, and we're happy they could assist you with the room change. Warm regards, ibis budget Madrid Centro Lavapies

Dear Judith, Thank you for your kind words! We’re thrilled to hear that our location met your needs and that you found our beds comfortable and clean. We understand that storage space and seating can be limited in our minimalist design; however, we’re glad it didn’t impact your stay. It’s great to know you enjoyed the local breakfast options as well! Safe travels and we hope to welcome you back soon! Best regards, ibis budget Madrid Centro Lavapies

Hi Sana, Thanks so much for your kind words! We're happy to hear you enjoyed your stay and found our hotel comfortable and well-located. Our reception team will be delighted to know they made a positive impact on your experience. We hope to welcome you back soon! Best regards, ibis budget Madrid Centro Lavapies

Hi Holly, Thank you for sharing your feedback. We are pleased to hear that you appreciated our staff, the cleanliness and comfort of the rooms, the breakfast and our central location. We are sorry that the noise from the surrounding streets affected your rest during your stay. We understand how important a good night's sleep is, particularly during a multi-night visit. We were delighted to welcome your group and to offer accommodation at a preferential group rate. We appreciate your comments regarding the street-facing rooms and will share your feedback with our team for consideration. Thank you again for your feedback. We hope to have the opportunity to welcome you and your colleagues back to ibis budget in the future. Best regards, ibis budget Madrid Centro Lavapies

Hi Anna, Thanks for your feedback! I'm glad to hear you found your stay comfortable and clean. I appreciate your thoughts on the room's ambiance and soundproofing; we always aim to create a welcoming atmosphere. Your comments will certainly help us improve. Best wishes, ibis budget Madrid Centro Lavapies

Hi Jose, Thanks for your kind words! I’m glad you enjoyed our central location and found your stay comfortable. I appreciate your feedback about the hand towels; we’ll certainly consider it for future improvements. Take care, ibis budget Madrid Centro Lavapies

Hi Ian, Thanks for taking the time to share your thoughts with us! I’m really glad to hear you enjoyed the warm welcome from our staff and appreciated the room upgrade. It’s always our goal to make your stay as comfortable as possible. I’m truly sorry to hear that the noise from the outside affected your sleep. While our location offers vibrant city life, I understand that it can sometimes come with disturbances. We do our best to ensure our guests feel safe and secure, and I appreciate your understanding of the situation outside. Your feedback is invaluable, and we’ll certainly keep it in mind as we strive to improve our guests' experiences. Thanks again for your comments, and we hope to welcome you back in the future! Best wishes, ibis budget Madrid Centro Lavapies

Hi Irma, Thank you so much for your kind words! We're happy to hear you enjoyed our great location and found your accommodations comfortable. We can’t wait to welcome you back for another stay! Best wishes, ibis budget Madrid Centro Lavapies

Hi Lisa, Thank you so much for your kind words! We're happy to hear you enjoyed our great location and that our staff made your stay welcoming and helpful. We hope to see you again soon for another fantastic experience! Best wishes, ibis budget Madrid Centro Lavapies

Hi Taina, Thanks for your feedback! I’m glad to hear you enjoyed your stay. I understand the noise from neighboring rooms can be a bit bothersome. We appreciate your understanding and hope to make your next visit even more enjoyable. Take care, ibis budget Madrid Centro Lavapies

Hi Martin, Thanks so much for your kind words! We’re happy to hear you had a comfortable stay and enjoyed our helpful staff and quiet room. It really means a lot to us to know we could meet your needs. Take care and see you again soon! Best regards, ibis budget Madrid Centro Lavapies