Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,125 reviews

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Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,125 reviews

TripAdvisor Rating  4.0/5  1,282 reviews

Customer review rating 4.5/5

Kamal S. Friends - Confirmed reviews ALL

From the moment we arrived and till we checked out , it was an absolute fantastic experience

Dear Kamal S., Thank you so much for your wonderful feedback about your stay with us at the Mercure Madrid Centro. We are truly honored that you have had a delightful experience. We strive to provide all of our guests with superior service, and we appreciate your kind words about how well we achieved that goal! Your review is very valuable to us as it will help us to continue improving and delivering the highest levels of service to our customers. Sincerely, Mercure Madrid Centro Manager

Excellent location and staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Location was excellent, the junior suite was very comfortable and Mario the check-in staff was simply amazing

Thank you for your wonderful review of Mercure Madrid Centro! We are delighted to hear that our location, junior suite and check-in staff exceeded your expectations. Our goal is to ensure that all of our guests have a comfortable and enjoyable stay. We truly appreciate your kind words about Mario and we thank you for choosing to stay with us. ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Do not book

Customer review rating 1.0/5

Ilya Couples - Confirmed reviews ALL

1) We had a rental car and called hotel few times to make sure the have a garage for use including 45 minutes prior to our arrival, hotel staff said "yes we have , but for small <180sm and it is available for us and the are waiting for our arrival" , which met conditions for our car; however, once we arrived there was no spots left, it looks like they have a garage only for 4 cars as we were told. 2)No bar, no gym 3) When we got to our room at 9:30 pm after some walking in the city, we heard some knocking on our wall, first we though something happened, but actually it was to loud for neighbors ( me an my wife were just talking), second night I tried to watch some tv , bu as soon as I turned it on I heard same knocking again, I don't blame other guests, because later I realized that walls between the rooms probably made of thin paper since I can hear my other neighbor brushing their teeth in the bathroom and sneezing

Dear Ilya, Thank you for taking the time to review your stay at Mercure Madrid Centro. We appreciate your feedback and are sorry to hear that we were unable to accommodate your rental car in our garage. We strive to create a space where all of our guests can feel safe and secure during their stay with us. Unfortunately, due to the size of our garages, we can only provide service for cars smaller than 180sm. We apologize for any inconvenience this may have caused you. We also recognize that our lack of bar and gym facilities was off putting during your stay, as we understand the importance of having a place to relax after a long day or enjoy some exercise while traveling. Please know that we are always looking for ways to improve our guest experience, and hope you will consider giving us another chance in the future! Sincerely, ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Good Hotel

Customer review rating 3.5/5

Paul Business - Confirmed reviews ALL

Positives - Good hotel, friendly staff, good breakfast, comfy bed and good location. Not so good - Thin walls / poor sound insulation? I was awaken both days at 0600 by persons in adjacent rooms turning on their TV's and I could even hear the room occupants talking. I nearly went to ask the first person to turn down the volume until the second started. Despite ignoring for a while, then getting ready, having breakfast and returning to the room, the TV was still on an hour later. Who sits in their hotel rooms watching TV for >1hr early in the morning??? Both sides!

Dear Paul, thank you for taking the time to review your stay at our hotel. We are pleased to hear that you enjoyed our friendly staff, a comfortable bed and good breakfast. We understand your frustration with the thin walls and the lack of sound insulation, it is not the experience we strive for our guests to have at Mercure Madrid Centro. We value the comfort of our guests and take pride in creating a relaxed atmosphere for their stay. Thank you again for your feedback, we hope you will give us another chance to impress you in the future. Best regards, ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Good location and stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Simple, comfortable and convenient

Dear Sharina, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arantxa Rodriguez Front desk

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Other web-users rate our hotel

  • 763 reviews 9.4/10 Location
  • 761 reviews 6.6/10 Room
  • 859 reviews 9/10 Service
  • 71 reviews 3.1/10 WiFi
  • 461 reviews 4.7/10 Comfort
  • 430 reviews 8.3/10 Breakfast
  • 247 reviews 8.3/10 Cleanliness

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