Mercure Madrid Centro 4 stars

We had a good stay in your hotel,the hotel is in a fabulous location,we felt very safe moving around this area of the city.The rooms were clean and staff very pleasant.Rooms a bit noisy,but often is the case. We would definitely stay in this hotel when we visit Madrid again.

We had a great stay at this hotel. Front desk staff were very friendly and helpful. We had one of the large junior suites with private outdoor patio with lots of furniture and outdoor shower. Great place to relax with a drink after exploring the city. The room was clean, quiet, and comfortable. Great shower. Jacuzzi tub. Breakfast was average. I would stay here again.

Nice hotel with friendly people, the rooms are very clean and hotel has a very good position in the center of Madrid, only the rooms are juste litel noisy at street side Thank you again to reception team

Very convenient location for Madrid Atocha station. Other than that, just the usual high standards of cleanliness and very helpful staff that you expect from Mercure.

The hotel is well located close to the Pardo and all the convenient activities in center of Madrid. The hotel and the room are really clean and the comfort of the bed is good. The service is normal and the personnel is helping in case of need

Stayed 6 nights and upgraded to Jr suite on top floor with private roof deck with couch, table and chairs. Ate dinner with take away dinner one night. Good breakfast buffet. Walking distance 15-20 min to Prado, Palace, many museums and shops at Puerta Sol. Plus huge selection of nearby restaurant restaurants and tapas bars! And only 4 blocks to Atocha high speed train to Seville. Did have to request extra coffee pods for room with two of us.

Great hotel with exceptional staff near the best museums in Madrid.What more could you ask for? I always stay here when in Madrid. I felt very COVID safe during my stay. Everything is really clean. Beds are super comfortable.

I always go tu Mercure when I go to Madrid. Or París.

The hotel is central to Madrid and the guest services are perfect. A parking is available. Breakfast is great. The entire staff was extremely nice. Rosario and Antana provided extraordinary friendly services.

All was excellent, except for noise issues with the guests next door. There seems to be less noise-proofing of the rooms. Other than that, great!

Everything was as described, well located, friendly and helpful staffs. Just the only minus is there isn’t complimentary kettle, water, tea or coffee as other hotels.

this is my second accommodations at this hotel , every thing went perfectly , the staff are very helpful , breakfast is nice and the the hygiene is up to the standard , actually everything were great i need to give a special thanks to Andrei Tabrea he was really very helpful

I had intended to write to your President to commend two of the staff who were extraordinary in their assistance when the virus crisis hit, and I needed help in making emergency arrangements. They were SAMUEL ADAN and RESARIO ORTEGA, who assisted me in making airline reservations. Samuel was most patient and caring, helping two old people to get through. Both he and Resario presented the best I can remember in all my Accors experiences going back almost 20 years. I have preferred your Ibis hotels, but have stayed in others everywhere from Edinburgh to Casablanca. I really like the Mercure in Madrid.

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.