Mercure Madrid Centro 4 stars

Customer review rating 4.3/5 2,106 reviews

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Mercure Madrid Centro
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+ 17 Services

Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodation(s)

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Business Desk
Rooms

Our restaurants and bars

SNACK BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,199 reviews

I had stayed at the hotel two years ago and wanted to return there, but it was filled. When an accommodation fell through elsewhere I tried Mercure which was relatively unfilled. I was relieved and happy.

Customer review rating 5.0/5

Robert M. L. Friends - 16/03/2020 Confirmed reviews ALL

I had intended to write to your President to commend two of the staff who were extraordinary in their assistance when the virus crisis hit, and I needed help in making emergency arrangements. They were SAMUEL ADAN and RESARIO ORTEGA, who assisted me in making airline reservations. Samuel was most patient and caring, helping two old people to get through. Both he and Resario presented the best I can remember in all my Accors experiences going back almost 20 years. I have preferred your Ibis hotels, but have stayed in others everywhere from Edinburgh to Casablanca. I really like the Mercure in Madrid.

Excelent stay

Customer review rating 5.0/5

Maria A. M. R. Families - 10/03/2020 Confirmed reviews ALL

This is the second time we chose this hotel to visit Madrid . The location is perfect close to the Prado Museum and all the touristic places for visiting in this lovely city. The Hotel its clean ,the beds are comfortable and the staff is extremely kind. I gave the rate of 10 out of 10 to this hotel.

Dear Ms. Mella, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro****

great location

Customer review rating 4.0/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

room a little small and noisy great breakfast check in process too long and complicated (twice at the hotel, once online)

Dear Jacques louis B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are working on soundproofing. Hope to see you again, so you can see the changes. Regards, Mercure Madrid Centro****

Good locatio

Customer review rating 4.0/5

Chris W. Couples - 05/03/2020 Confirmed reviews ALL

Overall a good location in a reasonably quiet location

Dear Mr. W., From part of the Hotel Mercure Madrid Centro**** we would like to thank you for your amazing review that you have uploaded. We are glad that you enjoyed the location of the Hotel.We hope that you could visit us once again! Kind Regards, Hotel Mercure Madrid Centro****.

A really nice hotel

Customer review rating 4.5/5

Alexander Couples - 04/03/2020 Confirmed reviews ALL

The hotel was super clean and tidy and well presented, the rooms were well laid out, the staff were always pleasant and helpful, located on a quiet street, not far from the bus but a little further to the metro, endless super restaurants nearby within easy walking distance. Only one downside and that probably ONLY applied to our room which was directly above the garage door entrance, the laundry was collected at about 02:00 in the morning, it sounded like the world was coming to an end, and the bins were moved at 05:00 one morning, we mentioned at reception and were offered another room but declined since it only woke my wife twice but I am a light sleeper, this would not detract from me staying here again.

Amazing

Customer review rating 5.0/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

the staff was incredible helpful, room was great, amazing service¡

Dear Adriana Edith G., We really appreciate you took your time to review our hotel and we are very happy for your good comments. We hope you can choose our services once again. We will be glad to take care of you. Thank you so much. Kind regards Mercure Madrid Centro****

Perfect location

Customer review rating 5.0/5

D. N. Families - 20/02/2020 Confirmed reviews ALL

If you are looking for an accomodation that is closed to the main attractions in Madrid you should not Look further than this one. It is convenient located ( 200 metres from Prado, 1,5 km from Plaza Mayor or 2 km from Palacio Regal, etc). Our room was clean and quiet with very comfy beds. The breakfast was more than enough and well balanced. Overall was a stay to be recomended.

Dear Mara Elena D., It's been a pleasure to have you in our hotel. We are always looking forward to offer our customers good services. We hope you can choose Mercure Madrid Centro**** in a future, you won't regret it. Kind regards Mercure Madrid Centro****

Good stay

Customer review rating 4.5/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

breakfast: there was old food with white mould at the breakfast, and I gave it to the waiter and she doesn't check the other food at all... Or els it was a perfect stay

Dear Birthe H., We really take care of the food served at the buffet. We are very sorry for your inconvenience. We will let our breakfast team know this and make sure this won't happen again. Thank you so much for choosing us as your hotel in Madrid. We hope to see you again. We will show you how we have improved. Kind regards Mercure Madrid Centro****

Very friendly staff and good breakfast

Customer review rating 3.5/5

Chs Families - 12/02/2020 Confirmed reviews ALL

We enjoyed our stay overall. The room was a bit tired and the beds could have been more comfortable. It also smelt of cigarette smoke. But the staff were friendly and accommodating and the breakfast was good. The location was excellent.

Dear CLARE H., From part of the Hotel Mercure Madrid Centro**** we would like to thank you for your fantastic review that you have uploaded. We work everyday to keep improving our services, amenities and our instalations. We hope that you could visit us once again! Kind Regards, Hotel Mercure Madrid Centro****

GOOD LOCATION. KIND AND HELPFUL STAFF

Customer review rating 4.5/5

Manuela Business - 03/02/2020 Confirmed reviews ALL

I MUST SAY IT IS NOT MY FIRST TIME AT THE HOTEL. I WENT BACK BECAUSE I THINK IT IS VERY CONVENIENTLY LOCATED, NEAR ATOCHA TRAIN STATION, NEAR MUSEUMS, SHOPPING AREAS AND THEREFORE RENDERING IT A VERY PRACTICAL CITY HOTEL TO STAY IN. JUST AS IMPORTANT THE STAFF ARE EXTREMELY ATTENTIVE AND HELPFUL WITHOUT BEING OVERWHELMING AND THE BREAKFAST IS ABSOLUTELY EXCELLENT.

Dear Manuela Gomez, We really appreciate you came back to stay at our hotel and we are really happy you had an amazing experience. We are well located and that is a thing our customers are always very happy for. Our staff take care of you in the very best way possible and we are glad you have proved our hospitality. We are waiting for you to visit us again. It will be a pleasure. Kind regards Mercure Madrid Centro****

Very well located; very good and varied breakfast buffet

Customer review rating 4.0/5

Bénédicte L. Families - 30/01/2020 Confirmed reviews ALL

Nice hotel ideally located to walk to all interesting places. Breakfast buffet very good, varied, and cosy. Rooms are unfortunately not well isolated and in case of noisy guests, impossible to sleep

Dear Mr L., Thank your for taking your time to evaluate our services. It's been a pleasure to have you in our hotel. We are sorry for the inconvenience you had due the noises. We will take not of this and we will improve our installations in the best way possible. We hope you can come back again to see our progress. Thank you so much again. Mercure Madrid Centro****

Nice hotel,

Customer review rating 4.5/5

Anonymous Couples - 30/01/2020 Confirmed reviews ALL

pleasant staff, centrally located. Slightly small room and old fashioned bathroom but all clean and functional

Dear Mr B., Thank you for taking your time to evaluate your stay at our hotel. We are always glad to attend you in the best way. Our rooms are being remodeled. We're sorry you didn't get to see our new rooms. We hope you can come back again to check how our rooms have improved. You can request a remodeled room. Thank you so much Mercure Madrid Centro ****

Positive experience

Customer review rating 4.0/5

Olli-pekka Business - 24/01/2020 Confirmed reviews ALL

I spent two nights in the hotel. Everything was quite well, staff was very nice and helpful, breakfast was excellent and room quite good. However, there were some construction noise in the afternoon and ventilation system was noisy and disturb sleep. Location of the hotel is very good and in general, hotel experience was very good! I like Mercure hotels for many reasons and all those good issues were available.

Dear P., We appreciate your wonderful review, we hope that you can visit again our Hotel Mercure Madrid Centro****. Kind regards, Hotel Mercure madrid Centro****.

Arrived late no welcome

Customer review rating 3.0/5

Anne B. Solo - 24/01/2020 Confirmed reviews ALL

Bland , I could have been anywhere in the world . It was a basic hotel for 260€ For 6 hours sleep and no Breakfast included. Not worth the money no matter what was happening in Madrid

Dear ANNE b., We would like to thank you for your review. Since February, we are working to keep improving our Hotel. We are reforming all the bathrooms and fixing the soundproof of our rooms. We are sorry and we hope that you could visit us again. Kind Regards, Hotel Mercure Madrid Centro****.

Brilliant location

TripAdvisor rating 5.0/5

K4740OQjohn Couples - 25/12/2019 TripAdvisor review

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

Ideal location for Museums and Art Galleries

TripAdvisor rating 5.0/5

chrisjevans Couples - 02/12/2019 TripAdvisor review

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.

Msr Jevans, First of all thank you for your amazing review about our staff. We are always available to the guest because for us the client is the most important. We love knowing that you have spent a pleasant stay with us. We hope to see you again soon. Mercure Madrid Cento ****

good location in the center of Madrid

TripAdvisor rating 4.0/5

isa2882 Business - 02/12/2019 TripAdvisor review

Weak points No welcome drink as promised for Accor Hotel members The room was situated near a noisy street, difficult to sleep However the hotel is perfectly located in the center of Madrid, just next to Prado Museeum

Ms Isa, Before all else we offer an apology for not being able to satisfy what was promised if you belong to the categories Platinum, Gold, Silver or Diamond, but if you belong at Classic category you could not receive the welcome drink. Moreover, we feel the inconvenience caused by street noise. If you come back at our hotel again we will offer you to stay in an indoor room. Thanks for the feedback, Mercure Madrid Centro****

great hotel with great team !

TripAdvisor rating 5.0/5

JamesX_12 Business - 23/10/2019 TripAdvisor review

This hotel is perfect: very central , close to a lot of restaureant, cloe to museumes , close to metro ! It is very clean. The team is amazingly at your service : trying to sort out any issue i had. The breakfast buffet is great and generous : i liked it ! The only way to progress for this venur should be to refresh the rooms :their are great but a lit old fashionned.

Dear James X, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

two nights in Madrid

TripAdvisor rating 4.0/5

tnoyama Couples - 21/10/2019 TripAdvisor review

Great location and good service and good breafast. Next time I will stay at least 4 nights in Madrid. We planned 3 nights in Toledo this time, but 4 nights in Madrid and 2 nights in Toledo could have been better plan.

Dear Tnoyama, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Well located hotel

TripAdvisor rating 5.0/5

ChasVI Couples - 17/10/2019 TripAdvisor review

We have stayed in many Mercure hotels before and this one was conveniently located for Atocha Station, old Madrid and the Prado etc. We had a junior suite at the top of the hotel with a balcony. The reception staff were exceptionally helpful with local knowledge.

Dear ChasVI, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

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