Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,168 reviews

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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,168 reviews

TripAdvisor Rating  3.9/5  1,315 reviews

Certificate of excellence 2024

Good location

Customer review rating 4.5/5

Maria L. Couples - Confirmed reviews ALL

Hotel staff were very polite and helpful. Hotel was in a very convenient location for us.

Dear Maria L., Thank you so much for your kind words! We\'re delighted to hear that you found our staff polite and helpful, and that our location was convenient for your stay. It was a pleasure to host you, and we hope to welcome you back again soon! Best regards, Mercure Madrid Centro Team

Perfect location for all major sites

Customer review rating 5.0/5

Alan Couples - Confirmed reviews ALL

Reception staff really helpful with a few issues, and enabled dietary requirements at breakfast.

Dear Alan, Thank you very much for taking the time to share your experience at Mercure Madrid Centro. We are delighted to hear that you rated us 10 out of 10! It is wonderful to know that you found our location perfect for exploring the major sites of the city. We are also pleased to hear that our reception staff were able to assist you with your needs and accommodate your dietary requirements during breakfast. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We appreciate your kind words and hope to welcome you back to Mercure Madrid Centro in the near future. Should you need any assistance for your next visit, please do not hesitate to reach out to us. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

SUPER NOISY ROOM

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

FROM THE VERY BEGINNING OF THE DAY, A LOT OF NOISY WITH THE CLEANING SERVICE

Dear Mauro, Thank you for taking the time to share your experience regarding your recent stay at Hotel Mercure Madrid Centro. We genuinely appreciate your feedback, as it helps us to identify areas for improvement. We are truly sorry to hear that noise levels in your room and the check-in process did not meet your expectations. We understand how disruptive excessive noise can be, especially during your stay, and we sincerely apologize for the inconvenience caused by our cleaning service. Additionally, we regret that the check-in process was not as efficient as it should have been. Please be assured that we take your comments seriously, and we will address these issues with our team to ensure a more pleasant experience for our future guests. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that we strive for at our hotel. Thank you once again for your valuable feedback. Best regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

not so okay stay

Customer review rating 2.0/5

Accor P. M. Business - Confirmed reviews ALL

though location is okay, small rooms, did not get room upgrade, even though it had vacancy (checkin staff told that they cannot do it). Breakfast was also okay and staff / waiters could not speak English

Dear guest, Thank you for taking the time to share your experience at Mercure Madrid Centro. We genuinely appreciate your feedback, as it helps us to continuously improve our services. We are pleased to hear that you found our location convenient. However, we sincerely apologize for the inconveniences you encountered during your stay. We understand that room size, the unavailability of an upgrade, and language barriers can affect your overall experience, and we regret that we fell short in these areas. Please rest assured that we will address your concerns with our team to ensure better communication and service for our guests in the future. Your comments regarding the breakfast experience will also be shared with our management team to enhance our offerings. We value your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Should you decide to visit us again, please do not hesitate to reach out directly, and we will do our utmost to ensure a better experience. Thank you once again for your valuable input. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Thin Walls.

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Hotel was in a good location. But the walls are very thin. Could even hear snoring in an adjacent room.

Dear Andrew, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We appreciate your comments and are pleased to hear that you found our location convenient. We sincerely apologize for the inconvenience you experienced due to the noise levels in your room. We understand how important a peaceful environment is for our guests, and we are currently exploring ways to address this issue to enhance the overall comfort of our accommodations. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you once again for your insights. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

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Other web-users rate our hotel

  • 741 reviews 9.6/10 Location
  • 678 reviews 6.6/10 Room
  • 786 reviews 9/10 Service
  • 62 reviews 1.5/10 WiFi
  • 414 reviews 4.8/10 Comfort
  • 390 reviews 7.8/10 Breakfast
  • 210 reviews 8/10 Cleanliness
  • 20 reviews 4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.