Mercure Madrid Centro 4 stars

Name: Mercure Madrid Centro | 4-star hotel in central Madrid - ALL - ALL
Address: Calle Lope De Vega 49, MADRID, 28014, ES
Telephone: +34913600011
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,265 reviews

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Calle Lope De Vega 49, 28014 MADRID, Spain

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Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Only a twenty-minute drive from the airport, with parking facilities and metro access, 4-star Mercure Madrid Centro boasts a quiet spot in the city centre, near all the emblematic sites. Enjoy our breakfast buffet in a splendid room and organise your events in our three well-equipped meeting rooms, where we also offer a catering service. Our air-conditioned single, double and triple guest rooms and suites with terrace combine modern comfort with a nod to the history of the Barrio de las Letras district.

Several unmissable places stand just a stone's throw away from the hotel. These include the Prado, Reina Sofía and Thyssen-Bornemisza museums, the Buen Retiro Park, the Royal Botanical Garden and the Paseo de la Castellana thoroughfare. You can reach the Atocha high-speed rail station, the squares Puerta del Sol and Plaza Mayor, and the bustling street Gran Vía in ten to fifteen minutes on foot or by Line 1 of the metro: the station Antón Martín is a few hundred metres from the hotel.

This places the very best of Madrid within easy reach. Admire the splendour of Europe's largest royal palace, the Palacio Real, immerse yourself in the bohemian Chueca and Malasaña districts, and savour Spanish products at San Miguel market.

No need to choose between the vibrant atmosphere of Madrid and a restful night's sleep. You can enjoy both at our human-sized hotel with its tranquil yet central location, near public transport and the Spanish capital's must-see attractions. ¡Bienvenido!

MIRIAN MARTIN, Hotel Management

Hotel extras

4-star hotel in a calm spot in central Madrid
Under 10 minutes from museums, the metro and Atocha train station
Air-conditioned rooms for up to 3 people and suites with terrace
Parking available. Pets are not allowed
Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Room

Room with queen-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

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Room

Room with twin beds.

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with twin beds or one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Single room.

1 pers. max
16 m² / 172 sq ft

Bedding 1 x Single bed(s)

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Room

Standard room with sofa bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

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Suite

Junior Suite

3 pers. max
45 m² / 484 sq ft

Bedding 2 x Single bed(s) and 1 x King size bed(s)
Views: City View
Most of the accommodation: Terrace

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Room

Standard room with sofa bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

See availabilities

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

+34 913 60 00 11

ATOCHA

Railway station

Access: 800 m / 0.5 mi 10 min walk / 3 min drive

MUSEO DEL PRADO

Museums

Access: 200 m / 0.12 mi 3 min walk / 1 min drive

JARDIN BOTÁNICO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

PARQUE DEL RETIRO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

MUSEO THYSSEN

Museums

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

MUSEO REINA SOFIA

Museums

Access: 500 m / 0.31 mi 4 min walk / 1 min drive

PUERTA DEL SOL

Tourist attraction

Access: 800 m / 0.5 mi 15 min walk / 2 min drive

GRAN VÍA

Tourist attraction

Access: 900 m / 0.56 mi 10 min walk / 4 min drive

PLAZA MAYOR

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

PALACIO REAL

Tourist attraction

Access: 2.5 km / 1.55 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 45 m² / 484.376 sq ft
Maximum seats capacity: 35
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,265 reviews

Aaron W. Couples - 7/8/2026 Confirmed reviews ALL

We enjoyed the stay, and the staff were friendly and helpful. We were curious with our check in experience though. There were 2 staff present, a woman and a man. The man appeared to be the more experienced staff member, maybe the manager? The female staff member was busy checking in another guest, but the man did not assist us with checkin, but rather let us wait 10 minutes until the female staff member was free. Very strange. The room and housekeeping staff were good, the room was well eqipped and very clean. The only negative we experienced was the design of the cupboard in the room - it has a sharp edge on the corner. In the middle of the night after a toilet visit, I was trying not to wake my partner and was returning to bed in the dark. I accidentally ran into the cupboard and it gashed my forehead and nose badly. There was lots of blood, but it stopped bleeding eventually. My partner rushed to reception and the staff were helpful with Bandaids.

Dear Aaron, Thank you very much for taking the time to share your detailed feedback and for your excellent 9/10 rating. First of all, I would like to sincerely thank you for your loyalty as a Gold member of Accor. We truly appreciate your continued trust in our hotels. I am delighted to know that you enjoyed your stay overall and that you found our team friendly and helpful, as well as your room clean, well-equipped, and comfortable. Regarding your check-in experience, I would like to clarify that I am the Front Office Manager. After reviewing the staff schedules for both your check-in and your stay, I can confirm that the gentleman you mentioned was actually our Bell Boy, not a Receptionist. Nevertheless, I completely understand why this situation felt unusual. I will speak with the team to ensure that, in similar situations, guests waiting to be checked in are informed that we will assist them as soon as possible. This is exactly what should have happened, and I am sorry that this was not communicated to you. I was also very sorry to read about the accident you had with the cupboard in your room. I hope you recovered quickly and that the injury was not too serious. Please be assured that I will discuss your comments with our Maintenance team to see how we can improve this aspect and help prevent similar incidents in the future. Thank you once again for your valuable feedback. It helps us continue improving the experience we provide to our guests. We hope to have the pleasure of welcoming you back to Mercure Madrid Centro on your next visit to Madrid. Kind regards, Marta Ruiz Front Office Manager Mercure Madrid Centro

Paulus J. Couples - 7/7/2026 Confirmed reviews ALL

Dear Paulus, Thank you for taking the time to share your feedback following your stay with us. First of all, we are delighted to read your positive comments regarding our Front Desk team, the cleanliness of the hotel, our service, and housekeeping standards. We truly appreciate your kind words. At the same time, we are very sorry to learn that your stay was affected by noise. Please accept our sincere apologies for the disturbance caused both by the housekeeping activities in the morning and by the noise coming from the neighbouring room. We have shared your comments with our Housekeeping team to remind them of the importance of carrying out their work as quietly as possible, especially during the morning hours, to avoid disturbing our guests. Regarding the soundproofing between rooms, we understand your frustration. We always do our best to minimise any disturbances whenever we are made aware of them. Had we known about the noise from the neighbouring room during the night, our team would have been happy to intervene immediately. We are truly sorry that your experience did not fully meet your expectations, and we hope you will give us another opportunity to provide you with a much more comfortable and restful stay in the future. Kind regards, Marta Ruiz Front Office Manager Mercure Madrid Centro

Robert L. Couples - 7/6/2026 Confirmed reviews ALL

Dear Robert, Thank you very much for your wonderful 9/10 review. We are delighted to know that you enjoyed our central location and that you received a warm and friendly welcome from our team. It is also a pleasure to hear that you found your stay comfortable. Your kind words are greatly appreciated and will be shared with our staff, who work hard to ensure every guest has an enjoyable experience. We hope to have the pleasure of welcoming you back to Mercure Madrid Centro on your next visit to Madrid. Kind regards, Marta Ruiz Front Office Manager Mercure Madrid Centro

Gehua M. Couples - 7/6/2026 Confirmed reviews ALL

It was a nice stay! We really appreciated the warm service during our stay. My wife had a lovely chat with one of your front desk ladies, with short curly hair and wears glasses, when we checked in around 8 pm on June 24th. We were in a rush at check-out and didn’t get a chance to exchange contact info with her. Would you please help pass my wife’s email address (cy…) along to this staff member. I believe reconnecting will bring both of them a lot of joy : )

Dear Guest, Thank you very much for your wonderful 10/10 review. We are delighted to know that you had such a pleasant stay with us and that you appreciated the warm service provided by our team. It is especially rewarding to hear that your wife had such a lovely conversation with one of our receptionists and that this interaction made a positive impression on your visit. We will be happy to pass along your wife's email address to our colleague so she can decide whether to get in touch. Thank you once again for your kind words and for choosing Mercure Madrid Centro. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Madrid. Kind regards, Marta Ruiz Front Office Manager

Matthew R. Solo - 7/2/2026 Confirmed reviews ALL

Dear Matthew, Thank you very much for your fantastic 10/10 review and for choosing Mercure Madrid Centro for your stay. We are truly delighted to know that you enjoyed our central location, the comfort of your room, our breakfast, and the little touches such as the complimentary iced water in the lobby. It is also wonderful to hear that your arrival and departure were smooth and hassle-free, exactly as we strive to provide for all our guests. Your special mention of Lucas means a great deal to us. We will be sure to share your kind words with him. Going the extra mile to assist our guests, even after finishing his shift, perfectly reflects the level of hospitality we aim to deliver every day. Thank you once again for your thoughtful recommendation. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Web-users rating

Other web-users rate our hotel

615 reviews 9.6/10 Location
596 reviews 6.6/10 Room
684 reviews 8.9/10 Service
49 reviews 1.8/10 WiFi
347 reviews 4.4/10 Comfort
306 reviews 7.7/10 Breakfast
163 reviews 8.3/10 Cleanliness
24 reviews 2.3/10 Bar

127 reviews 9.8/10 Location
123 reviews 6.6/10 Room
161 reviews 8.7/10 Service
8 reviews 0.7/10 WiFi
69 reviews 4.4/10 Comfort
63 reviews 8.2/10 Breakfast
32 reviews 8.1/10 Cleanliness
26 reviews 5.3/10 Vibe

95 reviews 9.6/10 Location
90 reviews 7.8/10 Room
140 reviews 9.1/10 Service
7 reviews 1.7/10 WiFi
51 reviews 5/10 Comfort
45 reviews 7.9/10 Breakfast
34 reviews 8.5/10 Cleanliness

44 reviews 9.7/10 Location
61 reviews 5/10 Room
54 reviews 8.6/10 Service
5 reviews 1.3/10 WiFi
35 reviews 4/10 Comfort
25 reviews 7.4/10 Breakfast
15 reviews 7.8/10 Cleanliness
15 reviews 5.1/10 Vibe

30 reviews 9.7/10 Location
37 reviews 5.8/10 Room
31 reviews 9/10 Service
22 reviews 7.8/10 Breakfast
20 reviews 4.2/10 Comfort
8 reviews 8.5/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Check-in at Mercure Madrid Centro is from 03:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Madrid Centro regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.