Mercure Madrid Centro

Located in the bario de la letras with access within a few minutes walk of all of the major art museums. There is also a decent selection of bars and restaurants nearby. To plaza mayor around 15m walk. The rooms are small but ok equipped. Our hair dryer was broken. The main issue is the paper walls. The doors closing would shake the walls and you can expect a concert of bathroom business... Opening the window to the courtyard also there was music until 2 am. I was surprised also we didn't get a new water bottle in the room every night.

Upon check in we were disappointed with the hotel and lack of friendliness. Maybe just a bad day but the location of the hotel was super central. Lack of knowledge regarding Accor loyalty program was disappointing and having no restaurant and regular bar was strange. Our stay got better with staff being more friendly as the days went on. Location is the key for this hotel

Checkin was quick and efficient. The room was comfortable but the air conditioner was a little weak. Noise from other rooms transmit very easy as multiple rooms could be heard. The television turned on but the remote didn’t function.

Pleasant but the radio at night voice from next room 609 disturbed Last night.

Great location, comfortable room, friendly staff. First time in Madrid and this hotel was perfect.