Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,161 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,161 reviews

TripAdvisor Rating  4.0/5  1,311 reviews

Certificate of excellence 2024

Great location, good service!

Customer review rating 4.5/5

Rosanna Couples - Confirmed reviews ALL

Hotel room is spacious and clean. Only issue was it didn’t have ceramic cups or glasses. They had paper cups. No teaspoons either, only coffee sticks. Plus they only gave water on first day. Buy servise was good and staff were very helpful. Check in and out was a breeze. Hotel location is about 1 km from Plaza Mayor and is an easy stroll.

Convenient, comfortable, clean and great breakfast

Customer review rating 4.5/5

Dominique V. Business - Confirmed reviews ALL

The hotel is conveniently located in the center of Madrid. The rooms are spacious, comfortable and clean with a good shower bathroom. The breakfast is very good as well.

Well located but....

Customer review rating 3.5/5

Kaan C. Friends - Confirmed reviews ALL

As a frequent business traveller, I've experienced a lot of chain hotels, including Accor hotels. Location is amazing but... Housekeeping was not bad but there was no slippers in room. Breakfast was ok, less than enough. Coffee was disgusting. During check out, I was asked to pay a purchase from vending machine that happened on 20th. We left the hotel after breakfast till midnight. FD was not aware what and when it was charged. After I rejected, they cancelled the transection, which was good. I wanted to use this small meeting room for 1 hour call but I was told to leave. I thought it was booked but no one came. Rooms were small. Not comfy for 3 person Complimentary water was there only for first day. Next would be charged. Not a guest friendly approach. Other soft drinks must be charged but not the water!

Great location and temperature!

Customer review rating 4.5/5

Gavin W. Couples - Confirmed reviews ALL

A short winter stay to see art with my wife was made easy from this hotel. Excellent location and good breakfast options, including healthy!

Very bad stay

Customer review rating 0.5/5

None Business - Confirmed reviews ALL

Urine and hair on the toilet on checking inside

Dear guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay at Mercure Madrid Centro. Your feedback is invaluable, and we are truly sorry to hear that your experience did not meet your expectations. Please rest assured that we adhere to high standards of cleanliness and hygiene. We take such matters very seriously, and we are currently investigating this incident to ensure it does not happen again in the future. We understand how important a clean and comfortable environment is for our guests, and we are committed to making the necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future to provide you with a much improved experience. Thank you once again for your feedback. Best regards, Marta Ruiz Front desk Manager

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Other web-users rate our hotel

  • 751 reviews 9.6/10 Location
  • 701 reviews 6.7/10 Room
  • 791 reviews 9.2/10 Service
  • 68 reviews 2/10 WiFi
  • 423 reviews 4.6/10 Comfort
  • 409 reviews 8/10 Breakfast
  • 217 reviews 8.6/10 Cleanliness
  • 22 reviews 4.4/10 Bar

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