Mercure Madrid Centro 4 stars

Name: Mercure Madrid Centro | 4-star hotel in central Madrid - ALL - ALL
Address: Calle Lope De Vega 49, Madrid, 28014, Spain
Telephone: +34913600011
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,125 reviews

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Calle Lope De Vega 49, 28014 Madrid, Spain

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Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Only a twenty-minute drive from the airport, with parking facilities and metro access, 4-star Mercure Madrid Centro boasts a quiet spot in the city centre, near all the emblematic sites. Enjoy our breakfast buffet in a splendid room and organise your events in our three well-equipped meeting rooms, where we also offer a catering service. Our air-conditioned single, double and triple guest rooms and suites with terrace combine modern comfort with a nod to the history of the Barrio de las Letras district.

Several unmissable places stand just a stone's throw away from the hotel. These include the Prado, Reina Sofía and Thyssen-Bornemisza museums, the Buen Retiro Park, the Royal Botanical Garden and the Paseo de la Castellana thoroughfare. You can reach the Atocha high-speed rail station, the squares Puerta del Sol and Plaza Mayor, and the bustling street Gran Vía in ten to fifteen minutes on foot or by Line 1 of the metro: the station Antón Martín is a few hundred metres from the hotel.

This places the very best of Madrid within easy reach. Admire the splendour of Europe's largest royal palace, the Palacio Real, immerse yourself in the bohemian Chueca and Malasaña districts, and savour Spanish products at San Miguel market.

No need to choose between the vibrant atmosphere of Madrid and a restful night's sleep. You can enjoy both at our human-sized hotel with its tranquil yet central location, near public transport and the Spanish capital's must-see attractions. ¡Bienvenido!

MIRIAN MARTIN, Hotel Manager

Hotel extras

4-star hotel in a calm spot in central Madrid
Under 10 minutes from museums, the metro and Atocha train station
Air-conditioned rooms for up to 3 people and suites with terrace
Parking available. Pets are not allowed
Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Room

Room with queen-size bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

Room

Room with twin beds.

2 persons
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

Room

Superior Room with twin beds or one double bed

2 persons
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

Room

Single room.

One person
16 m² / 172 sq ft

Bedding 1 x Single bed(s)

Room

Standard Room with additional bed.

3 persons
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Accessible room

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

+34 913 60 00 11

+34 914 29 23 91

ATOCHA

Railway station

Access: 800 m / 0.5 mi 10 min walk / 3 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Kamal S. Friends - 12/1/2023 Confirmed reviews ALL

From the moment we arrived and till we checked out , it was an absolute fantastic experience

Dear Kamal S., Thank you so much for your wonderful feedback about your stay with us at the Mercure Madrid Centro. We are truly honored that you have had a delightful experience. We strive to provide all of our guests with superior service, and we appreciate your kind words about how well we achieved that goal! Your review is very valuable to us as it will help us to continue improving and delivering the highest levels of service to our customers. Sincerely, Mercure Madrid Centro Manager

Excellent location and staff

Anonymous Families - 11/30/2023 Confirmed reviews ALL

Location was excellent, the junior suite was very comfortable and Mario the check-in staff was simply amazing

Thank you for your wonderful review of Mercure Madrid Centro! We are delighted to hear that our location, junior suite and check-in staff exceeded your expectations. Our goal is to ensure that all of our guests have a comfortable and enjoyable stay. We truly appreciate your kind words about Mario and we thank you for choosing to stay with us. ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Do not book

Ilya Couples - 11/29/2023 Confirmed reviews ALL

1) We had a rental car and called hotel few times to make sure the have a garage for use including 45 minutes prior to our arrival, hotel staff said "yes we have , but for small <180sm and it is available for us and the are waiting for our arrival" , which met conditions for our car; however, once we arrived there was no spots left, it looks like they have a garage only for 4 cars as we were told. 2)No bar, no gym 3) When we got to our room at 9:30 pm after some walking in the city, we heard some knocking on our wall, first we though something happened, but actually it was to loud for neighbors ( me an my wife were just talking), second night I tried to watch some tv , bu as soon as I turned it on I heard same knocking again, I don't blame other guests, because later I realized that walls between the rooms probably made of thin paper since I can hear my other neighbor brushing their teeth in the bathroom and sneezing

Dear Ilya, Thank you for taking the time to review your stay at Mercure Madrid Centro. We appreciate your feedback and are sorry to hear that we were unable to accommodate your rental car in our garage. We strive to create a space where all of our guests can feel safe and secure during their stay with us. Unfortunately, due to the size of our garages, we can only provide service for cars smaller than 180sm. We apologize for any inconvenience this may have caused you. We also recognize that our lack of bar and gym facilities was off putting during your stay, as we understand the importance of having a place to relax after a long day or enjoy some exercise while traveling. Please know that we are always looking for ways to improve our guest experience, and hope you will consider giving us another chance in the future! Sincerely, ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Good Hotel

Paul Business - 11/29/2023 Confirmed reviews ALL

Positives - Good hotel, friendly staff, good breakfast, comfy bed and good location. Not so good - Thin walls / poor sound insulation? I was awaken both days at 0600 by persons in adjacent rooms turning on their TV's and I could even hear the room occupants talking. I nearly went to ask the first person to turn down the volume until the second started. Despite ignoring for a while, then getting ready, having breakfast and returning to the room, the TV was still on an hour later. Who sits in their hotel rooms watching TV for >1hr early in the morning??? Both sides!

Dear Paul, thank you for taking the time to review your stay at our hotel. We are pleased to hear that you enjoyed our friendly staff, a comfortable bed and good breakfast. We understand your frustration with the thin walls and the lack of sound insulation, it is not the experience we strive for our guests to have at Mercure Madrid Centro. We value the comfort of our guests and take pride in creating a relaxed atmosphere for their stay. Thank you again for your feedback, we hope you will give us another chance to impress you in the future. Best regards, ROSARIO ORTEGA Front Desk Manager Mercure Madrid Centro Calle Lope de Vega, 49 28014 Madrid - España T +34 91 360 00 11 | H9… MERCURE.COM - ALL.COM

Good location and stay

Anonymous Couples - 11/23/2023 Confirmed reviews ALL

Simple, comfortable and convenient

Dear Sharina, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arantxa Rodriguez Front desk

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Web-users rating

Other web-users rate our hotel

763 reviews 9.4/10 Location
761 reviews 6.6/10 Room
859 reviews 9/10 Service
71 reviews 3.1/10 WiFi
461 reviews 4.7/10 Comfort
430 reviews 8.3/10 Breakfast
247 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.