Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,182 reviews

Best price
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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,182 reviews

TripAdvisor Rating  4.0/5  1,300 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We were very disappointed with our ‘welcome’ drink compared to many Accor hotels, not generous at all

Dear guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear you enjoyed our prime location during your stay at Mercure Madrid Centro! However, we sincerely apologize for the disappointment you experienced with the welcome drink. Your comments are invaluable, and we will address this with our team to ensure a more generous experience for our guests in the future. We appreciate your insights and hope to welcome you back soon for an even better experience. Best regards, Marta Ruiz Front desk Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely staff, great position, close to many restaurants and cafes. We found the sound proofing was not quite enough and the people above were noisy.

Dear guest, Thank you for taking the time to share your feedback about your recent stay with us at Mercure Madrid Centro. We are delighted to hear that you appreciated our lovely staff and the convenient location near restaurants and cafes. We sincerely apologize for the noise disturbances you experienced during your stay. Your comfort is very important to us, and we are always looking for ways to improve our services. We will certainly look into the soundproofing issue in the rooms to ensure a more restful experience for our guests in the future. We hope to welcome you back on your next visit to Madrid and provide you with an even more enjoyable experience. Warm regards, Marta Ruiz Front desk Manager

Well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Experience was far too short to make any conclusions

Dear guest, Thank you very much for taking the time to give us your feedback about your recent say in our hotel, we hope to have the chance to welcome you back soon! Regards, Marta Ruiz Front desk Manager

Expecting better for a Mercure

Customer review rating 3.0/5

Jj Couples - Confirmed reviews ALL

Good location, room was nice. Disappointed with absence of restaurant and bar, there is a website for room service which does not work. WiFi was quite bad, it kept disconnecting I had to use my mobile data.

Dear JJ, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely appreciate your comments, as they are invaluable for us to enhance our services. We are pleased to hear that you enjoyed our hotel's convenient location and that you found your room to your satisfaction. However, we are truly sorry to learn that certain aspects of your stay did not meet your expectations. We would like to clarify that while we do not have an on-site restaurant or bar, we do offer an external room service that is available from 13:00 to 23:30. We apologize for any inconvenience you experienced with the website for room service and appreciate you bringing this to our attention. We will work to address this issue promptly. Furthermore, we regret to hear that you encountered difficulties with the WiFi during your stay. Please rest assured that we will investigate this matter to ensure a more reliable connection for our guests in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to the Mercure Madrid Centro and provide you with a more enjoyable experience. Warm regards Marta Ruiz Front desk Manager

Too expensive

Customer review rating 2.5/5

Traveller Couples - Confirmed reviews ALL

900 euro for 3 nights 2p weekend,parking and breakfast included. I never experienced such a poor breakfast at 4* Mercure hotel. Total price is overrated. Staf was friendly.

Dear guest, Thank you for taking the time to share your experience with us following your recent stay at Mercure Madrid Centro. We genuinely appreciate your feedback, as it helps us understand our guests' perspectives and improve our services. We are pleased to hear that you found our staff friendly, but we sincerely apologize for not meeting your expectations, particularly regarding the breakfast quality. Your comments about the pricing of your stay are noted, and we are sorry to hear that you felt it did not reflect the value you received. The quality of our breakfast and overall guest experience are of utmost importance to us, and we are committed to making the necessary improvements based on feedback like yours. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a stay that meets the high standards we strive to uphold. Thank you once again for your valuable feedback. Sincerely, Marta Ruiz Front desk Manager

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Other web-users rate our hotel

  • 773 reviews 9.6/10 Location
  • 734 reviews 6.6/10 Room
  • 845 reviews 9.3/10 Service
  • 72 reviews 2/10 WiFi
  • 444 reviews 4.7/10 Comfort
  • 402 reviews 7.9/10 Breakfast
  • 225 reviews 8.6/10 Cleanliness
  • 25 reviews 4.7/10 Bar

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.