Customer review rating 4.3/5 2,106 reviews
In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station
Small charming hotel
Free WIFI throughout the hotel
No pets allowed
Meeting rooms for events and presentations
Check-in from 13h00
Check out up to 12h00
Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.
Room with queen-size bed
Room with twin beds.
Superior Room with twin beds or one double bed
Standard Room with additional bed.
Number of meeting rooms: 3
Maximum size: 45 m²
Maximum capacity: 40 people
100% genuine reviews from our guestsFind out more
I had stayed at the hotel two years ago and wanted to return there, but it was filled. When an accommodation fell through elsewhere I tried Mercure which was relatively unfilled. I was relieved and happy.
Robert M. L. Friends - 16/03/2020 Confirmed reviews ALL
I had intended to write to your President to commend two of the staff who were extraordinary in their assistance when the virus crisis hit, and I needed help in making emergency arrangements. They were SAMUEL ADAN and RESARIO ORTEGA, who assisted me in making airline reservations. Samuel was most patient and caring, helping two old people to get through. Both he and Resario presented the best I can remember in all my Accors experiences going back almost 20 years. I have preferred your Ibis hotels, but have stayed in others everywhere from Edinburgh to Casablanca. I really like the Mercure in Madrid.
Maria A. M. R. Families - 10/03/2020 Confirmed reviews ALL
This is the second time we chose this hotel to visit Madrid . The location is perfect close to the Prado Museum and all the touristic places for visiting in this lovely city. The Hotel its clean ,the beds are comfortable and the staff is extremely kind. I gave the rate of 10 out of 10 to this hotel.
Anonymous Couples - 10/03/2020 Confirmed reviews ALL
room a little small and noisy great breakfast check in process too long and complicated (twice at the hotel, once online)
Chris W. Couples - 05/03/2020 Confirmed reviews ALL
Overall a good location in a reasonably quiet location
A really nice hotel
Alexander Couples - 04/03/2020 Confirmed reviews ALL
The hotel was super clean and tidy and well presented, the rooms were well laid out, the staff were always pleasant and helpful, located on a quiet street, not far from the bus but a little further to the metro, endless super restaurants nearby within easy walking distance. Only one downside and that probably ONLY applied to our room which was directly above the garage door entrance, the laundry was collected at about 02:00 in the morning, it sounded like the world was coming to an end, and the bins were moved at 05:00 one morning, we mentioned at reception and were offered another room but declined since it only woke my wife twice but I am a light sleeper, this would not detract from me staying here again.
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