Mercure Madrid Centro

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Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 381 reviews

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Description

Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Boutique Hotel

  • Parking available.

  • No pets allowed

  • Meeting rooms for events and presentations

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS:40.4139175, -3.6944082999

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SNACK BAR Non contractual photo

Our accommodation(s)

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Our guest reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  381 reviews

TripAdvisor Rating  4.0/5  1,234 reviews

Great stay

Customer review rating 5.0/5

Bobby E. Families - Confirmed reviews ALL

Great people and great breakfast

excellent location and very friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

always a pleasure to stay at this hotel

CONFORTABLE

Customer review rating 3.5/5

Jose L. D. C. Families - Confirmed reviews ALL

AGRADABLE

Well Located, great rooms

Customer review rating 4.0/5

Wayne H. Friends - Confirmed reviews ALL

Average Breakfast, good to have the bar open. Staff brilliant

Great location and staff

Customer review rating 4.5/5

Phil Solo - Confirmed reviews ALL

Room was clean and comfortable. A very convenient location. The staff was always very pleasant and helpful even though I speak only a little Spanish

perfect location

Customer review rating 4.0/5

C. Couples - Confirmed reviews ALL

perfect location to explore Madrid by foot. The staff was also extremely friendly and helpful.

Located within the heart of the city

Customer review rating 4.0/5

Marius T. Business - Confirmed reviews ALL

Nice clean room with a big bathroom and a nice balcony. Even if it is situated just a pebble-throw of Prada museum, the place lacks the view

Good location. Clean hotel.

Customer review rating 4.5/5

Alvin D. Couples - Confirmed reviews ALL

Good location. Within walking distance to town and some points of interest. Hotel is clean. Housekeeping did a marvelous and wonderful job. They should be commended and praised. We were on honeymoon and an Accor high tier membership status but unfortunately we didn’t get any upgrade. Front office staff could be more friendlier. Nevertheless, a very well maintained and clean hotel. Would recommend others.

Dear Shirhan We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We apologise if the stay did not meet your expectations. We must inform you that we were unable to offer you a free upgrade due to the high occupancy we have these days. I hope the team left some detail in the room for you. We hope you enjoyed your stay in Madrid, and congratulations on the wedding. Best regards Blanca Alvarez

Helpful staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great welcome for gold member. We appreciated the extra bed and towels provided for our child. Mario was excellent, helping to recommend restaurants and assisting to book our flamenco dinner. Great location.

Great location fantastic staff

Customer review rating 5.0/5

Gregor C. Friends - Confirmed reviews ALL

A really wonderful stay. The most impressive aspect was the two gentlemen working on the front desk. Millan and Mario. From the check in to check out and throughout the stay they were so helpful and friendly. They are truly service professionals.

Excelent located

Customer review rating 4.0/5

Ataollah D. Business - Confirmed reviews ALL

Very good and friendly staff and also very helpfull. The room was clean and silent. Good breakfast. However, the price was a little bit too high.

Dear Jogh, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry in case the stay did not completed all your expectations, we are making a big effort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blanca Alvarez

Customer review rating 3.0/5

Arthur C. Business - Confirmed reviews ALL

Uge problem of soundproof and first time I was not upgraded despite my platinum status

Dear Arthur Frederic Marie C., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My name is Rosario Ortega, I am the front desk manager and I checked your reservation and we did a free upgrade to you. You had booked a single room and we gave you an standart room. To give free upgrade is not always possible, because always dependes under the hotel room´s available. On your last stay we did it, we are sorry if you are not happy with the free upgrade with a exterior room with nice views + balcony we gave to you room nº 407. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosario Ortega Front desk Manager

Great central location, near major attractions.

Customer review rating 4.0/5

Bmac Couples - Confirmed reviews ALL

Had a very pleasant stay at the hotel and all arrangements were as expected.

Dear Thomas, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blanca Alvarez

I was happy with my stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

I was happy with my stay. Free glass of wine was excellent

Dear Brent, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are glad you have enjoyed our exquisite wines, and the stay. It is always a pleasure to receive nice and positive reviews like yours. The team is working hard to improve our services. We hope to hear about you soon. Kindest regards Blanca Alvarez

Good location to soak up both culture and evening life

Customer review rating 4.0/5

Nicka Business - Confirmed reviews ALL

I liked the location. The hotel is comfortably located close to the main musea and just not on the main street, and on the other side there is a good nightlife with local food and drink possibilities. The breakfast was very good. There is no atmosphere inside the hotel (but is that really needed) and the staff was a bit distant but that's okay. Only the walls between the rooms seem to be a bit thin.

Dear Customer, My name is Rosario Ortega, I am the reception manager of the HOTEL MERCURE MADRID CENTRO and first of all, I would like to THANK YOU for having spent your stay in Madrid with us. I hope you have been able to enjoy our location in the heart of the" Barrio de las Letras ", an emblematic neighborhood where born stories of the most important part of the history Madrid emerge from the time of the Golden Age. Thank you very much for taking your precious time to give us a positive rating as yours has followed. We are waiting for you back on your next stay in Madrid. Regards, Rosario Ortega Front Desk Manager Rosario Ortega Front desk Manager

Excellent stay in a well located area, easy to walk to all.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The staff was very helpful and answered all questions easily. The hotel was clean and well kept & the room was comfortable. Breakfast each morning was fresh and delicious with a variety of foods offered . I would definitely recommend this hotel to anyone I know & I will plan to return when I am in Spain next time.

Dear customer, My name is Rosario Ortega, as reception manager I would like to thank you for taking the time to give us such a wonderful score and, above all, to highlight the service of the reception team. It is a real pleasure to receive surveys like yours, which encourage us, value us and make us continue working every day to improve quality little by little. We hope you have enjoyed your stay in Madrid and the location of the Hotel in the heart of Madrid's Triangle of the Arts. We hope to see you soon. A cordial greeting, Rosario Ortega, FRONT DESK MANAGER

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Well located, comfortable, friendly staff but poor wifi

Dear Thiery We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry for the issues with the nertwork, we are working on that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blanca Alvarez

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Thank you to Rosario and to woman from Belgium, who both helped me with COVID19 resting results.

Dear Carolyn Mueller J., My name is Rosario Ortega, thank you very much for such a nice comments! It is always a pleasure to receive positive feedback. I will share your comments with our team specially to Celestine. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Comfortable hotel at a great location

TripAdvisor rating 5.0/5

258wilberthb TripAdvisor review

Very much enjoyed my stay at the Mercure, a smaller hotel in the center. Stayed at comfortable suite at the top floor with a nice terrace. Perfect cleaning of the room on a daily base. Reception as always very helpful. Especially the location of the hotel is perfect with all attraction, shops and restaurants nearby.

Good stay

TripAdvisor rating 4.0/5

kouroshbahramian Business - TripAdvisor review

Nice hotel with friendly people, the rooms are very clean and hotel has a very good position in the center of Madrid, only the rooms are juste litel noisy at street side Thank you again to reception team

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