Mercure Madrid Centro 4 stars

All was excellent, except for noise issues with the guests next door. There seems to be less noise-proofing of the rooms. Other than that, great!

Everything was as described, well located, friendly and helpful staffs. Just the only minus is there isn’t complimentary kettle, water, tea or coffee as other hotels.

this is my second accommodations at this hotel , every thing went perfectly , the staff are very helpful , breakfast is nice and the the hygiene is up to the standard , actually everything were great i need to give a special thanks to Andrei Tabrea he was really very helpful

I had intended to write to your President to commend two of the staff who were extraordinary in their assistance when the virus crisis hit, and I needed help in making emergency arrangements. They were SAMUEL ADAN and RESARIO ORTEGA, who assisted me in making airline reservations. Samuel was most patient and caring, helping two old people to get through. Both he and Resario presented the best I can remember in all my Accors experiences going back almost 20 years. I have preferred your Ibis hotels, but have stayed in others everywhere from Edinburgh to Casablanca. I really like the Mercure in Madrid.

This is the second time we chose this hotel to visit Madrid . The location is perfect close to the Prado Museum and all the touristic places for visiting in this lovely city. The Hotel its clean ,the beds are comfortable and the staff is extremely kind. I gave the rate of 10 out of 10 to this hotel.

room a little small and noisy great breakfast check in process too long and complicated (twice at the hotel, once online)

Overall a good location in a reasonably quiet location

The hotel was super clean and tidy and well presented, the rooms were well laid out, the staff were always pleasant and helpful, located on a quiet street, not far from the bus but a little further to the metro, endless super restaurants nearby within easy walking distance. Only one downside and that probably ONLY applied to our room which was directly above the garage door entrance, the laundry was collected at about 02:00 in the morning, it sounded like the world was coming to an end, and the bins were moved at 05:00 one morning, we mentioned at reception and were offered another room but declined since it only woke my wife twice but I am a light sleeper, this would not detract from me staying here again.

the staff was incredible helpful, room was great, amazing service¡

If you are looking for an accomodation that is closed to the main attractions in Madrid you should not Look further than this one. It is convenient located ( 200 metres from Prado, 1,5 km from Plaza Mayor or 2 km from Palacio Regal, etc). Our room was clean and quiet with very comfy beds. The breakfast was more than enough and well balanced. Overall was a stay to be recomended.

breakfast: there was old food with white mould at the breakfast, and I gave it to the waiter and she doesn't check the other food at all... Or els it was a perfect stay

We enjoyed our stay overall. The room was a bit tired and the beds could have been more comfortable. It also smelt of cigarette smoke. But the staff were friendly and accommodating and the breakfast was good. The location was excellent.

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.

Weak points No welcome drink as promised for Accor Hotel members The room was situated near a noisy street, difficult to sleep However the hotel is perfectly located in the center of Madrid, just next to Prado Museeum