Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,186 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,186 reviews

Customer review rating 4.5/5

Katarzyna O. Business - Confirmed reviews ALL

Nice hotel that it is very well located in the city Center. Rooms were comfortable and clean. Really helpful staff. I think the coffee during breakfast should be much better because it was really terrible that surprised me. However, the tea selection was phenomenal so I was fine. I think also would be great to have an iron in each room and maybe one more conference room to be able to work from the hotel a bit because during my stay it was occupied. Overall I am happy with the stay and the service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Jorge A. Families - Confirmed reviews ALL

Great location in Madrid. Nice staff always available to help us. We had an issue with the safe box. Unfortunately wasn’t resolve during our stay there.

Dear Jorge, Thank you very much for your 9/10 review and for sharing your experience with us. We are delighted to know that you enjoyed our great location in Madrid and that our team was always available to assist you. Your kind words about our staff truly mean a lot to us. At the same time, we sincerely apologize that the issue with the safe box was not resolved during your stay. We understand how important this service is, and we regret any inconvenience this may have caused. Please be assured that we will review this internally to prevent similar situations in the future. We hope to have the pleasure of welcoming you back soon and providing you with a flawless experience next time. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.5/5

Praneet T. Business - Confirmed reviews ALL

Brilliant - thank you for the upgrade

Dear Praneet, Thank you very much for your wonderful review and for rating us 9 out of 10. We are delighted to know that you appreciated our location and enjoyed the room. It is especially nice to read that you were happy with the upgrade, it was truly our pleasure. Your kind words mean a lot to our team and motivate us to continue delivering memorable experiences to our guests. We hope to have the pleasure of welcoming you back to Mercure Madrid Centro very soon. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.0/5

Jose M. G. A. Business - Confirmed reviews ALL

The attention from the receptionist Letizia was excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Jeri B. Solo - Confirmed reviews ALL

Excellent stay at this comfortable and well located hotel. Friendly reception staff, perfect housekeeping and adequate breakfast selection. Have stayed here many times before and will return again on the next trip to Madrid.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 665 reviews 9.6/10 Location
  • 607 reviews 6.7/10 Room
  • 698 reviews 8.8/10 Service
  • 49 reviews 1.8/10 WiFi
  • 358 reviews 4.7/10 Comfort
  • 331 reviews 8.1/10 Breakfast
  • 175 reviews 8.5/10 Cleanliness
  • 25 reviews 3.7/10 Bar

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