Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,163 reviews

Best price
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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,163 reviews

TripAdvisor Rating  4.0/5  1,306 reviews

Certificate of excellence 2024

well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

no welcome drinks were provided

Dear guest, Thank you for taking the time to share your feedback and for your positive rating of 8 out of 10! We are delighted to hear that you enjoyed our central location. We would like to clarify that welcome drinks are available for our Silver members and above through our application and you can always request it from our reception staff at any time, and they will be more than happy to assist you. We appreciate your understanding and hope to welcome you back to the Mercure Madrid Centro soon! Best regards, Marta Ruiz Front desk Manager

Really good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Friendly and professional staff, good accommodation and great breakfast in a great location.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Madrid Centro. We are delighted to hear that you had a really good experience with us. It is wonderful to know that you found our staff friendly and professional, and that you enjoyed our accommodations and breakfast. We take pride in providing excellent service and quality offerings to our guests, and your kind words are truly appreciated. We are also glad that you found our location convenient for your needs. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you once again for your review. Best regards, Mercè Vidal Front desk Agent

Hotel needs a proper refurbishment. The rooms are small and decoration from past century, old and deteriorated.

Customer review rating 1.5/5

Georgina Solo - Confirmed reviews ALL

The team was pleasant and happy to help. Hotel was central and well located. However, this hotel compared to others in Europe is old and in need of a serious reform. In addition, the breakfast is not good quality.

Dear Georgina, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Madrid Centro. We appreciate your comments as they help us improve our services and facilities. We are pleased to hear that you found our team to be pleasant and accommodating, and that you appreciated our central location. However, we regret to learn that your experience did not meet your expectations regarding the condition of the rooms and the quality of breakfast. Please be assured that we take your concerns seriously. We are currently in the process of evaluating our facilities and exploring options for refurbishment to enhance our guests' experience. Your feedback regarding the breakfast quality has also been noted, and we will be discussing it with our culinary team to ensure improvements are made. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more favorable experience. Thank you once again for your valuable input. Warm regards, Marta Ruiz Front desk Manager

Well located, excellent Staff, Clean

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Breakfast variety limited. Needs improvement for a 4 star at this price range.

Dear Guest, Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed our location, cleanliness, and, most importantly, the service provided by our team. We are also happy to hear that, as a Platinum member of our ALL loyalty program, you felt well recognized. We regret that the breakfast variety did not fully meet your expectations. We have taken note of your comments and will share them with our Food & Beverage team to improve our offerings and ensure they meet our guests' expectations. We hope to have the honor of welcoming you again at Mercure Madrid Centro. Kind regards, Najhely Valverde Front Desk Agent – Mercure Madrid Centro

Overly priced for an old hotel

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The price that I paid I could have stay in a lot more better location price with better service, better amenities and newer room. The hotel looks like so dated with walls and furniture chipping off , no swimming pool, no gym, no toiletries. The service was extremely bad, I’m a gold member of course nothing was offered to me when I arrived. Waiting to check in was 30 mins when there was only 1 ahead of me. The counter staff was laughing away throughout making themselves when I asked about gold membership benefits and then said throw me an envelope with room keys. The only good service staff wearing white shirt whom I didn’t get the name was helpful. Do not stay here

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described, as it does not reflect the standards we strive to uphold at our hotel. We are sorry to hear that you found our facilities and services to be lacking. Your comments about the condition of the hotel, including the furniture and amenities, have been duly noted and will be addressed with our management team as we continuously strive to improve our offerings. Regarding your check-in experience, we understand how frustrating it can be to wait, especially when you are a valued Gold member. We appreciate your loyalty and are disappointed that we did not acknowledge your membership status as we should have. Your feedback will be shared with our front desk team to ensure that we provide the level of service our guests expect and deserve. We are committed to providing a positive experience for all of our guests, and we regret that we fell short during your visit. We hope you will consider giving us another chance in the future to provide you with the quality service and accommodations that you expect from our brand. Thank you once again for your feedback. Should you wish to discuss your experience further, please feel free to reach out to us directly. Warm regards, Marta Ruiz Front desk Manager

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Other web-users rate our hotel

  • 748 reviews 9.7/10 Location
  • 710 reviews 6.6/10 Room
  • 798 reviews 9.1/10 Service
  • 67 reviews 1.9/10 WiFi
  • 421 reviews 4.6/10 Comfort
  • 402 reviews 7.8/10 Breakfast
  • 213 reviews 8.7/10 Cleanliness
  • 20 reviews 5.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.