Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,197 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,197 reviews

Customer review rating 4.0/5

Fernanda M. Families - Confirmed reviews ALL

I stay in this hotel before and I chose it again. Problem was in this ocasion that was super noisy. We hear a lot of noises coming from the hallway and the other rooms.

Dear Guest, Thank you very much for your kind rating and for choosing to stay with us once again. We truly appreciate your continued trust in our hotel. We sincerely regret to hear that your recent stay was affected by noise disturbances. Please accept our apologies, as this does not reflect the level of comfort and tranquility we strive to provide. Your feedback is very valuable to us, and we will carefully review this matter to improve our guests’ experience. We look forward to welcoming you again and providing you with a more pleasant and restful stay. Kind regards, Mercure Madrid Centro

Customer review rating 5.0/5

Maryann J. Couples - Confirmed reviews ALL

Located conveniently to museums, cafes and the parks. Quiet and nice room with good lighting.

Dear Guest, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed our convenient location, our breakfast, and the comfort and tranquility of your room. It is also especially rewarding to hear your kind words about our staff. We truly appreciate your feedback and look forward to welcoming you again in the near future. Kind regards, Mercure Madrid Centro

Customer review rating 5.0/5

Sayuri H. R. Families - Confirmed reviews ALL

The place is nice, the attention great, great spacious rooms!

Dear Guest, Thank you very much for your perfect rating and for sharing such wonderful feedback about your stay. We are delighted to know that you enjoyed our great location, found our rooms spacious and comfortable, and appreciated the high level of service provided by our team. Your kind words are truly rewarding and motivate us to continue delivering exceptional experiences. We look forward to welcoming you again very soon. Kind regards, Mercure Madrid Centro

Customer review rating 4.5/5

Peter N. Families - Confirmed reviews ALL

Everything was great, just some of the furnishing felt a bit cheap for a 4 star.. That said the sofa beds were excellent and love the 2x single sofabeds

Dear Peter, Thank you very much for your great rating and for sharing your feedback with us. We are delighted to hear that you had an overall excellent stay and especially that you appreciated the comfort of our sofa beds. At the same time, we take note of your comments regarding some of the furnishings, as they help us identify areas where we can improve and better meet our guests’ expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you again very soon. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 2.0/5

Sandhya M. K. Couples - Confirmed reviews ALL

Rooms are small, room air con not effective and room safe locker was dysfunctional..

Dear Sandhya, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We regret that the room size, air conditioning, and the in-room safe did not function properly during your stay. Please accept our sincere apologies for these inconveniences. Your comments are very important to us, and we will share them with our maintenance and management teams to ensure these issues are addressed promptly. We appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to offer you a much better experience in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Other web-users rate our hotel

  • 624 reviews 9.6/10 Location
  • 586 reviews 6.4/10 Room
  • 679 reviews 8.7/10 Service
  • 51 reviews 1.6/10 WiFi
  • 348 reviews 4.6/10 Comfort
  • 314 reviews 7.8/10 Breakfast
  • 165 reviews 8.4/10 Cleanliness
  • 77 reviews 5.7/10 Food

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