Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,174 reviews

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Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,174 reviews

TripAdvisor Rating  3.9/5  1,318 reviews

Certificate of excellence 2024

Super Central Location in Madrid

TripAdvisor rating 4.0/5

melendz Solo travel - TripAdvisor review

You can't beat the central location of this hotel. It is across the street from the El Prado Museum and with walking distance of the Reina Sofia Musrum, Retiro Park, Puerta del Sol, and Puerta de Atocha train station. The rooms are clean and comfortable and have all the expected amenities. My one complaint is the poor sound insulation between the rooms and it can be hard to sleep if next door guests are up late talking or watching TV.

A Great First Impression… but Disappointing Upon Return

Customer review rating 2.5/5

Jose M. C. Couples - Confirmed reviews ALL

We stayed for one night from April 14 to 15 and the experience was excellent. The room was beautiful, well-equipped, and exceeded our expectations. Everything was spotless, and we left with a very positive impression of the hotel. However, when we returned a few days later to stay from April 17 to 19, the experience changed completely. Although the room had similar features to the first one, its overall condition left much to be desired. It clearly needed maintenance: the bathroom didn’t ventilate properly, which caused two major issues. When using hot water, steam built up and dampened the walls, eventually soaking the bathroom floor—even in areas far from the shower, like near the sink and toilet. Additionally, the lack of ventilation caused unpleasant odors, so we had to keep the window open. The bathroom door was also faulty and wouldn’t close completely—it stayed partially open. The shower itself was comfortable, but the floor felt unstable and moved when stepping on it, giving the impression that water was also leaking outside. The main door required quite a bit of force to close properly, and the room’s floor creaked excessively, to the point that if someone got up during the night, it would wake the other person. Despite these issues, the service was excellent. Breakfast was very good, and we really appreciated that they stored our luggage during the days we were away. The location is also ideal. However, the condition of the second room made the stay uncomfortable. Upon entering, it felt more like a cheap hostel than a quality hotel. A real shame, because our first impression had been so promising.

Madrid again

Customer review rating 4.5/5

Robert V. Friends - Confirmed reviews ALL

Good hotel, nice location, friendly staff, comfortable room.

Well located

Customer review rating 4.0/5

Alain Families - Confirmed reviews ALL

Ideal location, friendly and helpful staff, excellent room cleaning. The furniture in the rooms is tired and needs to be replaced. There is an issue of communication between the IT systems of ALL and Mercure.

Dear Alain, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our location, found our staff friendly and helpful, and appreciated the cleanliness of your room — we’ll be sure to pass your kind words on to our housekeeping and front desk teams. We also appreciate your constructive comments regarding the room furniture and the communication between the ALL and Mercure IT systems. Please rest assured that we are aware of these issues and are working with the relevant teams to find long-term solutions. Your feedback helps us improve, and we’re grateful you brought it to our attention. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Mercure Madrid Centro Team

Not up to standard, rather disappointing.

TripAdvisor rating 1.0/5

Mixiplus Couples - TripAdvisor review

4 star hotel? How? The staff didn't speak English. Breakfast was quite standard or even below. Rooms very odd with a see through glass door between the toilet/bathroom and the bedroom part. No privacy there plus smells travel freely between the compartments. The sound isolation they pride themself with is NOT good. Extremely much noice from neighbouring visitors and still much noice from the street below. Very little information in general. Only Spanish TV channels on the very basic non-smart TV.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Madrid Centro. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced. Please be assured that we take your comments very seriously. We regret that the room design, noise levels, and the service provided did not align with the high standards we strive to deliver. Your observations regarding the bathroom layout, sound insulation, and available amenities are valuable to us and will be shared with our management team for review and improvement. We also apologize for any language barrier you encountered with our staff. We are committed to providing a welcoming environment for all guests and will reinforce our staff training accordingly. Your feedback is essential for us to improve, and we hope you might consider giving us another opportunity to provide you with a better experience in the future. Thank you once again for your comments. Marta Ruiz Front Desk Manager Mercure Madrid Centro

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Other web-users rate our hotel

  • 739 reviews 9.6/10 Location
  • 677 reviews 6.5/10 Room
  • 784 reviews 9/10 Service
  • 58 reviews 1.6/10 WiFi
  • 410 reviews 4.9/10 Comfort
  • 387 reviews 7.7/10 Breakfast
  • 207 reviews 8.3/10 Cleanliness
  • 94 reviews 6/10 Food

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.