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Mercure Madrid Centro 4 stars

Customer review rating 4.3/5 2,049 reviews
Mercure Madrid Centro
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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16m²
  • Wireless internet in your room
  • Business Desk
Accessible room

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45m²
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,049 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,193 reviews

GOOD LOCATION. KIND AND HELPFUL STAFF

Customer review rating 4.3/5

Manuela Business - 03/02/2020 Confirmed reviews ALL

I MUST SAY IT IS NOT MY FIRST TIME AT THE HOTEL. I WENT BACK BECAUSE I THINK IT IS VERY CONVENIENTLY LOCATED, NEAR ATOCHA TRAIN STATION, NEAR MUSEUMS, SHOPPING AREAS AND THEREFORE RENDERING IT A VERY PRACTICAL CITY HOTEL TO STAY IN. JUST AS IMPORTANT THE STAFF ARE EXTREMELY ATTENTIVE AND HELPFUL WITHOUT BEING OVERWHELMING AND THE BREAKFAST IS ABSOLUTELY EXCELLENT.

Very well located; very good and varied breakfast buffet

Customer review rating 4.3/5

Bénédicte L. Families - 30/01/2020 Confirmed reviews ALL

Nice hotel ideally located to walk to all interesting places. Breakfast buffet very good, varied, and cosy. Rooms are unfortunately not well isolated and in case of noisy guests, impossible to sleep

Nice hotel,

Customer review rating 4.3/5

Anonymous Couples - 30/01/2020 Confirmed reviews ALL

pleasant staff, centrally located. Slightly small room and old fashioned bathroom but all clean and functional

Positive experience

Customer review rating 4.3/5

Olli-pekka Business - 24/01/2020 Confirmed reviews ALL

I spent two nights in the hotel. Everything was quite well, staff was very nice and helpful, breakfast was excellent and room quite good. However, there were some construction noise in the afternoon and ventilation system was noisy and disturb sleep. Location of the hotel is very good and in general, hotel experience was very good! I like Mercure hotels for many reasons and all those good issues were available.

Dear P., We appreciate your wonderful review, we hope that you can visit again our Hotel Mercure Madrid Centro****. Kind regards, Hotel Mercure madrid Centro****.

Arrived late no welcome

Customer review rating 4.3/5

Anne B. Solo - 24/01/2020 Confirmed reviews ALL

Bland , I could have been anywhere in the world . It was a basic hotel for 260€ For 6 hours sleep and no Breakfast included. Not worth the money no matter what was happening in Madrid

Very well located. Excellent welcome.

Customer review rating 4.3/5

Hurtes S. Friends - 20/01/2020 Confirmed reviews ALL

Very well located. Excellent welcome from all the staff. A long time that i didn't see at the reception so friendly and helpful people working with their heart. The only thing for me you can improve is having some twins room on the other side as i am very sensitive to noise and the room we had was too noisy but otherwise wonderful stay

Dear S., We very much appreciate your positive comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback, and we are so glad to hear that our staff was so friendly and made your stay a little bit better. I will share your comments with them. We are always working to improve, so we will take into account your comments regarding the noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Noisy room - the guys in the room next door were speaking very loudly until 2:30 in the morning. Then the rubbish collection started between 3 and 3:30.

Customer review rating 4.3/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Brief and noisy.

Short but very nice stay in Madrid

Customer review rating 4.3/5

Ca Families - 07/01/2020 Confirmed reviews ALL

We felt a very warm welcome and the room was great, the location was what we needed for the one day (walking distance to the train and close to the center). Overall nice hotel

Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive such a positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to know that our hotel was perfect for your stay and what you were looking for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

nice hotel

Customer review rating 4.3/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

helpful staff, nice rooms, great location

Dear Mrs. F., We are so happy that you made a fantastic review of Hotel Mercure Madrid Centro****. We are grateful that you had a wonderful stay in Madrid and we are hoping that you could come and visit us once again! Kind Regards, Hotel Mercure Madrid Centro****.

Very Good Stay

Customer review rating 4.3/5

Shani R. Families - 06/01/2020 Confirmed reviews ALL

We really enjoyed our stay at the Mercure Madrid. The location was perfect, the staff was extremely helpful and welcoming and the breakfast was delicious. There were two things I can mention that would have made our stay more enjoyable .... The room hadn't been immaculate. I did have to clean up a little bit when I got there and had your staff change the sheets. (There was hair on the sheet and in the bathroom.) Also, we were disappointed that there was no coffee set up in the room. We stayed at three different Accor hotels on this trip and this was the only one that didn't have coffee in the room. Other than that, we loved our time in Madrid and at the hotel.

Dear Mrs. R., We would like to thank you for all the information you have given to us, so we can keep improving our services at Hotel Mercure Madrid Centro****. we keep working to improve the room cleaning and the coffee set in every room. We are grateful that you had a wonderful stay, we hope that you could visit us once again. Kind Regards, Hotel Mercure Madrid centro****.

Great central location for main sites but rooms a little small and getting a bit tired.

Customer review rating 4.3/5

Jay Families - 02/01/2020 Confirmed reviews ALL

The main attractions and central Madrid are all withing very short walking distances. The en suite rooms were quiet and clean although a little on the small side. There was no tea making facilities in the room and neither was there the usual products in the bathroom which is a shame. Likewise no dressing gown or slippers in what is advertised as a 4 star hotel. The furniture in the room was adequate but a little shabby. The reception desk staff were very helpful. The breakfast was the usual self service and catered for most European tastes but things tended to run out and were then not replaced even when the serving period had some way to go. Bacon and eggs are important breakfast components for the Brits and the former was not provided! Also it would have been very helpful to have been given information on where to eat New Year's Eve as a lot of local restaurants are shut and there are no facilities at the hotel.

Dear Mr. B., We would like to thank you for all the information you have given. We will work all the issues that you have mentioned as soon as posible. We hope that you could come again and fully enjoy your stay at Hotel Mercure Madrid Centro****. Kind Regards, Hotel Mercure Madrid Centro****.

Enjoyed my stay!

Customer review rating 4.3/5

Wilberth B. Couples - 28/12/2019 Confirmed reviews ALL

Enjoyed my stay during Christmas at the Mercure. Hotel is on a great location. Very nice breakfast! Clean rooms but a bid noise.

Dear WILBERTH B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro****

Brilliant location

TripAdvisor rating 4.0/5

K4740OQjohn Couples - 25/12/2019 TripAdvisor review

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

Everything was good about this stay

Customer review rating 4.3/5

Cop25er Business - 21/12/2019 Confirmed reviews ALL

Good hotel centrally located

Dear Mr. S., We would like to appreciate your amazing review. We hope that you could come again and enjoy one more time! Kind regards, Hotel Mercure Madrid Centro****.

Wonderful Hotel

Customer review rating 4.3/5

Tinku D. Families - 21/12/2019 Confirmed reviews ALL

Could not have been any better than this. Would definitely come back.

Dear Mr. D., We would like to thank you for the amazing review you have uploaded. we are willing to see you back at Hotel Mercure Madrid Centro****. Terima kasih banyak! Kind Regards, Hotel Mercure Madrid Centro****.

Very Comfortable, excellent, friendly staff

Customer review rating 4.3/5

Betsy W. Families - 16/12/2019 Confirmed reviews ALL

Room was very clean and comfortable. Staff was very friendly and helpful. Delicious breakfast.

Dear Mrs. C., We would like thank you for uploading a fantastic review, we hope that you could come to visit us again and enjoy your stay! Kind regards, Hotel Mercure Madrid Centro****.

Convenient and clean

Customer review rating 4.3/5

Anonymous Families - 13/12/2019 Confirmed reviews ALL

Our stay was comfortable

Dear Mr. D., We would like to thank you for you amazing review with the highest grade. We hope that you could come to visit us once again! Kind regards, Hotel Mercure Madrid centro****.

Nice stay

Customer review rating 4.3/5

Anonymous Families - 12/12/2019 Confirmed reviews ALL

Great location. Clean. Nice breakfast. Helpful front desk staff.

Dear Mrs. G., Thank you for uploading an amazing review, we love that you had enjoyed your stay at Hotel Mercure Madrid Centro****. We hope that you could visit us once again! Kind Regards, Hotel Mercure Madrid Centro****.

Zero amenities

Customer review rating 4.3/5

Ih Business - 10/12/2019 Confirmed reviews ALL

No robe, no coffee in the room, no hand cream or other amenities beyond a wall mounted 'everything' soap. I certainly won't stay here again.

Too small room

Customer review rating 4.3/5

Alexandre M. Business - 09/12/2019 Confirmed reviews ALL

Breakfast was nice; personnel was nice; but room as way too small.

Dear ALEXANDRE M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager
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