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Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 2,266 reviews

Mercure Madrid Centro
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+ 18 Services

Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Boutique Hotel

  • Parking available.

  • Triple rooms available

  • Meeting rooms for events and presentations

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Check-in from 14h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Hotel services

SNACK BAR Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 60 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 60 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Italian
    • English
    • French
    • Spanish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Mercure Madrid Centro Additional charge
    • On site
    • 3 parking spaces

Our accommodation(s)

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,266 reviews

TripAdvisor Rating 4.0/5

1,214 reviews

Nice stay

Customer review rating 4.5/5

Rink Friends - 16/11/2021 Confirmed reviews ALL

Good location, delicious breakfast and friendly staff

Excellent location, great service and friendly staff

Customer review rating 5.0/5

Maya S. Families - 13/11/2021 Confirmed reviews ALL

This is one of the best Accor hotels I stayed at, thanks to Rosario Ortega, she was very professional, helpful and friendly.

Yes

Customer review rating 5.0/5

Prof A. A. E. Business - 11/11/2021 Confirmed reviews ALL

Very nice but I have just complen for breakfast is not very high and the cleaning room is not good

Dear ADEAM e. B., My name is Rosario Ortega, I am the front desk manager and i would like to know more details about your experience at our Hotel Mercure Madrid Centro**** could you please let me know what happened at h9…? i am really worry about your experience, and i need to know how can we improve our service. The breakfast normally is one of our best service, and we dont get use to have complains from our Housekeeping department. Thank you again for sharing your experience, and we hope your next visit will be a better experience.. Sincerely, Rosario Ortega Front desk Manager

Nice and cosy hotel in the heart of Madrid

Customer review rating 5.0/5

Leonidf Business - 06/11/2021 Confirmed reviews ALL

Very polite and helpfull stuff, always ready to assist you. Clean rooms , fantastic breakfast, all COVID rules are strictly respected. Good location if you wish to descover the city.

Well located, but poor comfort

Customer review rating 2.5/5

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

+ Ideal location - Rooms strongly need to be refurbished - Very noisy / poor isolation - Equipment issues which should never happened in such an hotel

Regular

Customer review rating 2.5/5

Jose Friends - 22/10/2021 Confirmed reviews ALL

Muy elemental para ser una marca superior a IBIS

Well located and good service

Customer review rating 4.5/5

Swag Business - 15/10/2021 Confirmed reviews ALL

Room was nice and clean, staff nice

Well located

Customer review rating 5.0/5

Zoe E. Couples - 13/10/2021 Confirmed reviews ALL

Great stay in a fabulously located hotel. Will definitely be staying here again next time we are in Madrid. Unfortunately the rooms do not have a good outlook but that was the only negative that I can give. After all, we were not visiting Madrid to look at the view out the window!

Dear Zoe Adelle E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ROSARIO ORTEGA Front Office Manager

Perfect location to participate to the EDP Rock'n Roll Marathon and to visit then the city.

Customer review rating 5.0/5

Franck D. V. Families - 01/10/2021 Confirmed reviews ALL

Staff really efficient and housekeeping people doing a great job. I was really feeling in a safe place.

Dear Franck Jose Maria DO V., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front Office Manager

Well located

Customer review rating 3.5/5

Edward M. Solo - 30/09/2021 Confirmed reviews ALL

Great location. Easy access, walkable to city attractions and public transport. Very clean hotel. Room was a bit noisy have to say. Could hear thru door and walls.

Dear Customer, My name is Rosario Ortega, I am the reception manager of the HOTEL MERCURE MADRID CENTRO and first of all, I would like to THANK YOU for having spent your stay in Madrid with us. I hope you have been able to enjoy our location in the heart of the" Barrio de las Letras ", an emblematic neighborhood where born stories of the most important part of the history Madrid emerge from the time of the Golden Age. Thank you very much for taking your precious time to give us a positive rating as yours has followed. We are waiting for you back on your next stay in Madrid. Regards, Rosario Ortega Front Desk Manager Mirian Martin Front Office Manager

Fantastic location staff very pleasant Madrid is a fabulous city.

Customer review rating 4.5/5

Jenifer J. H. Couples - 30/09/2021 Confirmed reviews ALL

We had a good stay in your hotel,the hotel is in a fabulous location,we felt very safe moving around this area of the city.The rooms were clean and staff very pleasant.Rooms a bit noisy,but often is the case. We would definitely stay in this hotel when we visit Madrid again.

Dear Customer, My name is Rosario Ortega, I am the reception manager of the HOTEL MERCURE MADRID CENTRO and first of all, I would like to THANK YOU for having spent your stay in Madrid with us. I hope you have been able to enjoy our location in the heart of the" Barrio de las Letras ", an emblematic neighborhood where born stories of the most important part of the history Madrid emerge from the time of the Golden Age. Thank you very much for taking your precious time to give us a positive rating as yours has followed. We are waiting for you back on your next stay in Madrid. Regards, Rosario Ortega Front Desk Manager Mirian Martin Front Office Manager

Great location

Customer review rating 5.0/5

D Couples - 30/09/2021 Confirmed reviews ALL

We had a great stay at this hotel. Front desk staff were very friendly and helpful. We had one of the large junior suites with private outdoor patio with lots of furniture and outdoor shower. Great place to relax with a drink after exploring the city. The room was clean, quiet, and comfortable. Great shower. Jacuzzi tub. Breakfast was average. I would stay here again.

Dear David Brian L., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we are trying to improve our best to offer a best breakfast service, i will check our breakfast products to try to provide a best revice but joust to let you know at the momento we are offering more than 60 different products! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front Office Manager

Good stay

TripAdvisor rating 4.0/5

kouroshbahramian Business - 28/09/2021 TripAdvisor review

Nice hotel with friendly people, the rooms are very clean and hotel has a very good position in the center of Madrid, only the rooms are juste litel noisy at street side Thank you again to reception team

Friendly staff, good English

Customer review rating 4.5/5

Jon Solo - 26/09/2021 Confirmed reviews ALL

Very convenient location for Madrid Atocha station. Other than that, just the usual high standards of cleanliness and very helpful staff that you expect from Mercure.

Dear Jonathan Karl Alexander H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Good hotel well located in Madrid

TripAdvisor rating 4.0/5

RED300975 Business - 24/09/2021 TripAdvisor review

The hotel is well located close to the Pardo and all the convenient activities in center of Madrid. The hotel and the room are really clean and the comfort of the bed is good. The service is normal and the personnel is helping in case of need

Great location.

Customer review rating 4.5/5

Prescott Couples - 20/09/2021 Confirmed reviews ALL

Stayed 6 nights and upgraded to Jr suite on top floor with private roof deck with couch, table and chairs. Ate dinner with take away dinner one night. Good breakfast buffet. Walking distance 15-20 min to Prado, Palace, many museums and shops at Puerta Sol. Plus huge selection of nearby restaurant restaurants and tapas bars! And only 4 blocks to Atocha high speed train to Seville. Did have to request extra coffee pods for room with two of us.

Love this hotel!

TripAdvisor rating 5.0/5

clarep437 15/09/2021 TripAdvisor review

Great hotel with exceptional staff near the best museums in Madrid.What more could you ask for? I always stay here when in Madrid. I felt very COVID safe during my stay. Everything is really clean. Beds are super comfortable.

Everything good.

Customer review rating 5.0/5

Salvador O. L. Families - 30/08/2021 Confirmed reviews ALL

I always go tu Mercure when I go to Madrid. Or París.

Great location and service

TripAdvisor rating 4.0/5

davidwilson2021 22/08/2021 TripAdvisor review

The hotel is central to Madrid and the guest services are perfect. A parking is available. Breakfast is great. The entire staff was extremely nice. Rosario and Antana provided extraordinary friendly services.

Brilliant location

TripAdvisor rating 5.0/5

K4740OQjohn Couples - 25/12/2019 TripAdvisor review

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

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