Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,208 reviews

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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,208 reviews

TripAdvisor Rating  4.0/5  1,299 reviews

Certificate of excellence 2024

A Nightmarish Stay: Beware of This Hotel’s Infestation

TripAdvisor rating 1.0/5

Nermein L TripAdvisor review

As an Accor Gold member, my experience at this hotel was nothing short of disastrous, and it will be my first and last stay there. I discovered insects in the bed, which was both shocking and revolting. I documented the issue with photos and videos to show the hotel staff, but their response was underwhelming. The discomfort didn't end there; I felt itchy and developed a rash that lingered for days as a result of the infestation. I requested full refund from hotel however, they rejected my request. Despite reaching out to Accor to express my concerns, my complaints were met with silence. It’s disheartening to feel ignored, especially after being a loyal member. This experience not only ruined my stay but also left me questioning the hotel’s commitment to cleanliness and guest well-being. I urge potential guests to think twice before booking here. The lack of proper hygiene and the disregard for customer feedback are major red flags. No one should have to endure such an unpleasant experience, especially when staying at a hotel that claims to uphold high standards. Save yourself the trouble and choose a different place to stay; there are certainly better options out there.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described and appreciate your loyalty as an Accor Gold member. We want to assure you that we uphold rigorous hygiene and sanitation protocols to maintain the highest standards of cleanliness throughout our property. Your experience is certainly not reflective of these standards and is the first of its kind reported to us. We have thoroughly investigated the situation you described, and we are deeply sorry for any discomfort caused. As a gesture of goodwill, we processed a partial refund for your stay and extended a significant discount for any future visit. We hope you might give us another opportunity to provide you with the quality experience you expect and deserve. We truly value your feedback, as it allows us to continually improve our services for all guests. Should you wish to discuss this matter further or have any other concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and we hope to welcome you back in the future for a much more satisfying experience. Sincerely,

Excellent staff!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Reception staff and others were responsive to all our needs and questions. We were in room 706 and Ido suggest that you repair the floorboards on the patio. Our overall experience was wonderful.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Ruiz Front desk Manager

위치 좋고 직원 친절도 반반임

Customer review rating 4.0/5

Misuk C. Friends - Confirmed reviews ALL

When I checked in on September 29, the female staff and the male staff at the reception at night were kind.

Dear Misuk C., Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Madrid Centro. We are delighted to hear that you found our reception staff to be kind and accommodating during your check-in on September 29. Your comments are invaluable to us as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you again in the future and providing you with an even more enjoyable experience. Should you have any further comments or suggestions, please do not hesitate to reach out. Warm regards, Marta Ruiz Front desk Manager

Good location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Very enjoyable although a bar at the hotel would have been nice

Dear guest, Thank you for taking the time to share your thoughts following your recent stay at Mercure Madrid Centro. We are delighted to hear that you enjoyed our hotel's prime location, which truly serves as a gateway to the vibrant culture of Madrid. We appreciate your feedback regarding the absence of a bar at the hotel. While we strive to provide our guests with a memorable experience, we value your suggestion and will take it into consideration for future enhancements. Thank you once again for your input. We hope to welcome you back to Mercure Madrid Centro soon for another enjoyable stay. Warm regards, Marta Ruiz Front desk Manager

First holiday to Madrid

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

This was our first visit to Spain and Madrid. The staff were welcoming and extremely helpful with tourist information and how to get around the city. Nothing was an issue.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Ruiz Front desk Manager

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Other web-users rate our hotel

  • 772 reviews 9.6/10 Location
  • 741 reviews 6.7/10 Room
  • 855 reviews 9.2/10 Service
  • 74 reviews 2/10 WiFi
  • 443 reviews 4.9/10 Comfort
  • 399 reviews 7.9/10 Breakfast
  • 230 reviews 8.6/10 Cleanliness

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.