Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,201 reviews

Mercure Madrid Centro - Image 1
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Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 MADRID, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,201 reviews

TripAdvisor Rating  3.9/5  1,334 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Jorge H. Couples - Confirmed reviews ALL

Hotel location excellent, hotel view bad

Customer review rating 3.0/5

Roberto D. L. M. Couples - Confirmed reviews ALL

The hotel is well located, but the room.is very poorly insulated against noise, so at all hours of night we had noise coming in from the street and adjoining rooms.

Dear Roberto, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was disturbed by noise and that you found the room insufficiently soundproofed. We understand how important a good night’s rest is, and we will review your comments with our maintenance and management teams to see how we can improve this aspect. Regarding the payment at check-in, please note that this is a standard and common practice in Spain, especially in city hotels like ours. The full stay is charged upon arrival as part of our local operating procedures and security policy. We appreciate your understanding and your constructive feedback, which helps us continue improving our guest experience. We hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 5.0/5

Quenten D. Couples - Confirmed reviews ALL

The location was great and the staff were very friendly and helpful.

Dear Quenten, Thank you very much for your perfect score and kind words. We’re delighted to know that you enjoyed our great location and that our team made your stay even more pleasant with their friendliness and helpful assistance. We truly appreciate your feedback and look forward to welcoming you back soon at Mercure Madrid Centro! Best regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 5.0/5

Clark C. Solo - Confirmed reviews ALL

I spent a couple of nights here and liked how close the hotel was to anything I wanted to see.

Dear Clark, Thank you so much for sharing your lovely feedback. We are truly delighted to hear that you enjoyed your stay with us and appreciated both our hotel and its wonderful location in the heart of Madrid. It was a pleasure having you with us, and we sincerely hope to welcome you back in the near future for another enjoyable stay. Kind regards, Front desk Mercure Madrid Centro

Customer review rating 4.5/5

Courtney J. T. B. Business - Confirmed reviews ALL

This hotel was located in a very central part of town, everything was walkable and safe. The front of house team were polite and helpful. As a solo business traveler, I would stay again.

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location and that our front desk team made you feel welcome and supported. It’s great to know that you felt comfortable and safe during your stay. We truly appreciate your recommendation and look forward to welcoming you back on your next business trip! Kind regards, Mercure Madrid Centro

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Other web-users rate our hotel

  • 698 reviews 9.5/10 Location
  • 649 reviews 6.6/10 Room
  • 759 reviews 8.8/10 Service
  • 43 reviews 1.1/10 WiFi
  • 378 reviews 4.4/10 Comfort
  • 354 reviews 8/10 Breakfast
  • 195 reviews 8.2/10 Cleanliness
  • 94 reviews 5.6/10 Food

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.