Mercure Madrid Centro 4 stars

Name: Mercure Madrid Centro
Address: Madrid, 28014, SPAIN
Telephone: (+34)91/3600011
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 2,325 reviews

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+ 18 Services

Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Mercure Madrid Centro Hotel is in an exceptional location in the center of Madrid, just 5 minutes walk from Prado museum, Thyssen-Bornemisza and Reina Sofia, the Madrid AVE Atocha station is also nearby. It's a 20-minute drive from the airport. This hotel has modern, comfortable and functional rooms with free Wi-Fi. It's ideal to come for work, with 3 meeting rooms and a photocopying service.

Madrid is a versatile city with something for everyone. If you like history, don't miss the old town, but if you prefer art, you'll love the city's many museums - and if you're a football fan, the Santiago Bernabéu or Wanda stadiums are a must. Enjoy the Spanish capital's old town, museum district and several shopping areas, all just a few minutes from the hotel. The hotel is ideally located if you're arriving by train - the Atocha train station is just a stone's throw away.

If you like art, you could spend hours in the Prado, Thyssen-Bornemisza and Reina Sofia museums, and Retiro Park and Paseo de la Castellana are ideal for a stroll. Whether you want to relax, work or escape, Madrid is the perfect city for you!

Hotel extras

In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station
Boutique Hotel
Parking available.
Triple rooms available
Meeting rooms for events and presentations

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Check-in from 14h00

Check out up to 12h00

By plane
BARAJAS At 12km / 7.46 miles
By train
ATOCHA At 0.8km / 0.5 miles

GPS:40.4139175, -3.6944082999

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

SNACK BAR Non contractual photo

Our accommodation(s)

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
Business Desk

Room with twin beds.

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
Business Desk

Superior Room with twin beds or one double bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
Business Desk

Single room.

Max. number of persons: 1
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Business Desk

Standard Room with additional bed.

Accessible room

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Business Desk

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 45 m²
Maximum capacity: 40 people

Find out more

Well organized team

Ryo Couples - 08/01/2022 Confirmed reviews ALL

Very kind and considerable staffs to attend all the time

Dear RYOICHI I., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

excellent service and great staff

Lavdosh Solo - 07/01/2022 Confirmed reviews ALL

good support and help from personnel

Dear LAVDOSH B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Overpriced

Dmitry Couples - 03/01/2022 Confirmed reviews ALL

Terrible bed and noisy. I’ve heard every word told in a neighbor room.

Dear DMITRY B., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosario Ortega Front desk Manager

Comfortable hotel at a great location

258wilberthb 31/12/2021 TripAdvisor review

Very much enjoyed my stay at the Mercure, a smaller hotel in the center. Stayed at comfortable suite at the top floor with a nice terrace. Perfect cleaning of the room on a daily base. Reception as always very helpful. Especially the location of the hotel is perfect with all attraction, shops and restaurants nearby.

Good room

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

I just stayed for one night since I have a layover flight. I got an upgrade room, which I really appreciate.

Dear ARIS M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Nice hotel at a great location

Wilberth B. Couples - 29/12/2021 Confirmed reviews ALL

Enjoyed our stay at a nice suite at the topfloor with big balcony. Very clean hotel with especially a very good room cleaning service. Nice and quiet breakfast. The location is great with all nice attraction nearby and many restaurant and nice shops.

Dear Wilhelmus Elisabeth Jacobus Maria B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro, you really toched our hearts! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Anonymous Families - 22/12/2021 Confirmed reviews ALL

Loved the balcony in the suites and jacuzzi tub. Beds were comfy and staff attentive.

Great stay

Anonymous Business - 12/12/2021 Confirmed reviews ALL

Very good

Dear BURAK MEHMET T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Well-located

Christophe W. Business - 09/12/2021 Confirmed reviews ALL

Clean, spacious and well-equipped hotel

Dear C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Perfect location, clean, comfortable

Anonymous Families - 07/12/2021 Confirmed reviews ALL

Rooms were roomy, clean and new. Friendly staff. Centrally located to the city sites. Super comfortable beds.

Dear ELIZABETH F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

The hotel is very good and well located

Salvador O. Couples - 30/11/2021 Confirmed reviews ALL

There was a bottle of wine in the room, and I thoght it was a present, but I had to pay for it. I think that this should have been clear. The other thing I didn't like is that I was waked up by a call from the reception at 23.45 h !!! It was to ask me if I had reserved one room or two. In the morning I had been asked for the same question at the reception, and I told them clearly the I reserved only one room for my wife and me.

Dear SALVADOR O. LLINAS, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosario Ortega Front desk Manager

Nice stay

Rink Friends - 16/11/2021 Confirmed reviews ALL

Good location, delicious breakfast and friendly staff

Excellent location, great service and friendly staff

Maya S. Families - 13/11/2021 Confirmed reviews ALL

This is one of the best Accor hotels I stayed at, thanks to Rosario Ortega, she was very professional, helpful and friendly.

Yes

Prof A. A. E. Business - 11/11/2021 Confirmed reviews ALL

Very nice but I have just complen for breakfast is not very high and the cleaning room is not good

Dear ADEAM e. B., My name is Rosario Ortega, I am the front desk manager and i would like to know more details about your experience at our Hotel Mercure Madrid Centro**** could you please let me know what happened at h9…? i am really worry about your experience, and i need to know how can we improve our service. The breakfast normally is one of our best service, and we dont get use to have complains from our Housekeeping department. Thank you again for sharing your experience, and we hope your next visit will be a better experience.. Sincerely, Rosario Ortega Front desk Manager

Nice and cosy hotel in the heart of Madrid

Leonidf Business - 06/11/2021 Confirmed reviews ALL

Very polite and helpfull stuff, always ready to assist you. Clean rooms , fantastic breakfast, all COVID rules are strictly respected. Good location if you wish to descover the city.

Well located, but poor comfort

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

+ Ideal location - Rooms strongly need to be refurbished - Very noisy / poor isolation - Equipment issues which should never happened in such an hotel

Regular

Jose Friends - 22/10/2021 Confirmed reviews ALL

Muy elemental para ser una marca superior a IBIS

Good stay

kouroshbahramian Business - 28/09/2021 TripAdvisor review

Nice hotel with friendly people, the rooms are very clean and hotel has a very good position in the center of Madrid, only the rooms are juste litel noisy at street side Thank you again to reception team

Good hotel well located in Madrid

RED300975 Business - 24/09/2021 TripAdvisor review

The hotel is well located close to the Pardo and all the convenient activities in center of Madrid. The hotel and the room are really clean and the comfort of the bed is good. The service is normal and the personnel is helping in case of need

Love this hotel!

clarep437 15/09/2021 TripAdvisor review

Great hotel with exceptional staff near the best museums in Madrid.What more could you ask for? I always stay here when in Madrid. I felt very COVID safe during my stay. Everything is really clean. Beds are super comfortable.

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