Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,133 reviews

Best price
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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,133 reviews

TripAdvisor Rating  3.9/5  1,322 reviews

Certificate of excellence 2024

Good place to stay

TripAdvisor rating 5.0/5

Travellingonwheels TripAdvisor review

This is an excellent hotel in an ideal location near the Prado and other key attractions. The rooms and public areas are well equipped and maintained. I found all the staff I came into contact with to be both pleasant and helpfully. I recommend staying here. Breakfast is available but they do not serve any other meals onsite. However, you are in a central location surrounded by many choices of restaurant so I do not feel this is an issue.

Dear guest, Thank you very much for taking the time to share your positive feedback regarding your recent stay at Mercure Madrid Centro. We are delighted to hear that you found our hotel to be an excellent choice, conveniently located near key attractions such as the Prado Museum. It is wonderful to know that you appreciated the condition of our rooms and public areas, as well as the helpfulness and friendliness of our staff. Your kind words motivate us to continue providing exceptional service to our guests. We also appreciate your understanding regarding our dining options and are pleased that our central location offers a variety of nearby restaurants to suit your preferences. Thank you once again for your high recommendation. We look forward to welcoming you back on your future visits to Madrid. Warm regards, Mercure Madrid Centro

Customer review rating 5.0/5

Pamela W. Couples - Confirmed reviews ALL

A few days in Madrid, this is the ideal hotel to stay, good bars and restaurants within walking distance, room very comfortable and all staff very helpful

Dear Pamela, Thank you very much for taking the time to share your wonderful review of your stay at Hotel Mercure Madrid Centro. We are delighted to hear that you enjoyed our ideal location, comfortable rooms, and the assistance provided by our staff. It is also great to know that our air conditioning contributed to your comfort during the heatwave. Your kind words motivate us to continue offering exceptional service to our guests. We hope to have the pleasure of welcoming you back on your next visit to Madrid. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.5/5

Isnardo B. Couples - Confirmed reviews ALL

Buena

Estimado Isnardo, Le agradecemos sinceramente por compartir su opinión sobre su reciente estancia en el Hotel Mercure Madrid Centro. Nos complace saber que ha valorado positivamente nuestra ubicación y su experiencia en general. Su satisfacción es nuestra prioridad, y nos alegra que haya disfrutado de su tiempo con nosotros. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y ofrecerle una experiencia aún más memorable. Agradecemos de nuevo su reseña y quedamos a su disposición para cualquier futura visita. Atentamente, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 3.0/5

Boudewijn N. Business - Confirmed reviews ALL

The rooms are tired, and lack any kind of soundproofing. You can hear the people in the room above moving stuff around, the neighbors talking, etc. The breakfast buffet is average and lacks choice. Slow and flaky Wifi. By comparison: the night before I stayed in Sevilla in an Ibis Styles which on paper should be downscale from a Mercure but was actually better on all counts.

Dear Boudewijn, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Madrid Centro. We sincerely appreciate your comments, as they help us identify areas where we can improve our services. We regret to hear that your experience did not meet your expectations, particularly regarding the room condition, soundproofing, breakfast options, and Wi-Fi connectivity. Please accept our apologies for any inconvenience caused. We take guest comfort very seriously and will review these aspects with our team to implement necessary improvements. Your comparison with the Ibis Styles in Sevilla is valuable, and we will consider this feedback as we strive to enhance our offerings and ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to higher standards of quality and service. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 2.0/5

Jean-philippe B. Couples - Confirmed reviews ALL

Chambre non conforme Late check out à 60€ malgré mon statut platinium

Cher Jean-philippe, Nous vous remercions d'avoir pris le temps de partager votre commentaire concernant votre récent séjour dans notre établissement. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous regrettons que l'état de notre établissement, la qualité de notre service de réception, ainsi que la conformité de votre chambre aient été insatisfaisants. Sachez que nous prenons vos remarques très au sérieux et que nous mettons tout en œuvre pour améliorer la qualité de nos services et de nos installations. Concernant le late check-out, nous vous prions de nous excuser si cette option n'a pas été à la hauteur de vos attentes ou si elle n'a pas été appliquée conformément à votre statut Platinum. Nous vous invitons à contacter directement notre service de réception pour toute clarification ou assistance future. Nous espérons avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience plus conforme à nos standards et à vos attentes. Cordialement, Marta Ruiz Front Desk Manager Mercure Madrid Centro

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Other web-users rate our hotel

  • 723 reviews 9.5/10 Location
  • 661 reviews 6.7/10 Room
  • 777 reviews 8.9/10 Service
  • 50 reviews 1.9/10 WiFi
  • 398 reviews 4.8/10 Comfort
  • 375 reviews 7.9/10 Breakfast
  • 203 reviews 8.6/10 Cleanliness
  • 21 reviews 4.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.