Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,189 reviews

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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 MADRID, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,189 reviews

TripAdvisor Rating  3.9/5  1,338 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

John P. Couples - Confirmed reviews ALL

We had a comfortable stay but without Internet which was quite unfortunate. Good idea to have a QR Code scan to connect but no point when connected but no Internet signal. Breakfast was good and room was well equipped.

Dear John P., Thank you for your feedback. We are pleased to hear that you found your stay comfortable and enjoyed the breakfast. We apologize for the inconvenience regarding the internet connection and appreciate your understanding as we continuously work to improve our services. Best regards, Mercure Madrid Centro

Customer review rating 5.0/5

Kit S. T. K. Solo - Confirmed reviews ALL

I appreciated that Rowena checked me in smoothly and without delay.

Dear Kit S. T. K., Thank you for your kind words regarding our location and the service provided by our staff. We are delighted to hear that your check-in experience was smooth and efficient. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Madrid Centro

Friendly Staff and Good Location - Will Return

TripAdvisor rating 5.0/5

Tommy K TripAdvisor review

Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid.

Dear Guest, Thank you very much for your wonderful review and for choosing Mercure Madrid Centro for your stay. We are delighted to know that you enjoyed your Privilege corner room, the additional amenities, and our central location, which allowed you to explore Madrid so easily. It is especially rewarding to read your kind comments about our team, and we will be pleased to share your compliments with our colleague, who will certainly appreciate your recognition. We are also grateful for your loyalty as an ALL Platinum member, and it is a pleasure to know that your experience met your expectations. Thank you for recommending our hotel to other ALL guests. We truly look forward to welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Room looks like in an hospital... Manager avoids meeting clients and lies about not being there... Cleaning is just good...

TripAdvisor rating 1.0/5

GranTurismo75 TripAdvisor review

Room is like an hospital room... Management lies not to meet client... Some employees are more lieutenant than employees... They don't care about you status... Forgot to clean the toilets 2 times... Breakfast is really basic... Neighborhood is nice... No lobby and very small restaurant part for breakfast... Some employees are great and sorry about the situations...

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify that many of the comments mentioned in your review do not correspond to our hotel or to our usual service standards, as we have no record of these situations having been reported to us during any of our last guests. We regret that you felt this way, but we believe there may be some confusion regarding the property or the circumstances described. Please note that our management team, including the General Manager and me, the Front Office Manager, are available on site from Monday to Friday, and we are always open to speaking with our guests personally in order to address any concerns directly and promptly. That said, we appreciate your positive remarks about some members of our staff and the neighborhood. We remain fully committed to providing a welcoming experience to all our guests, regardless of status, and we take any constructive feedback seriously. Should you wish to discuss your experience further, we would be pleased to do so in person. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.0/5

Thomas S. Friends - Confirmed reviews ALL

Efficient multi-lingual staff Comfortable beds Good bathrooms Good breakfast Rooms not well sound proofed

Dear Thomas S., Thank you for your positive feedback regarding our staff, accommodations, and breakfast offerings. We will certainly the mentioned aspects into consideration as we continue to improve our guest experience. Best regards, Mercure Madrid Centro

In partnership with TripAdvisor

Other web-users rate our hotel

  • 694 reviews 9.5/10 Location
  • 635 reviews 6.7/10 Room
  • 740 reviews 8.8/10 Service
  • 46 reviews 1.7/10 WiFi
  • 376 reviews 4.5/10 Comfort
  • 348 reviews 7.8/10 Breakfast
  • 191 reviews 8.2/10 Cleanliness
  • 92 reviews 5.7/10 Food

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.