Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,201 reviews

Best price
guarantee
Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
Mercure Madrid Centro - Image 3
Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 MADRID, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,201 reviews

TripAdvisor Rating  3.9/5  1,337 reviews

Certificate of excellence 2024

Friendly Staff and Good Location - Will Return

TripAdvisor rating 5.0/5

Tommy K TripAdvisor review

Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid.

Room looks like in an hospital... Manager avoids meeting clients and lies about not being there... Cleaning is just good...

TripAdvisor rating 1.0/5

GranTurismo75 TripAdvisor review

Room is like an hospital room... Management lies not to meet client... Some employees are more lieutenant than employees... They don't care about you status... Forgot to clean the toilets 2 times... Breakfast is really basic... Neighborhood is nice... No lobby and very small restaurant part for breakfast... Some employees are great and sorry about the situations...

Customer review rating 4.5/5

Raffaele R. Business - Confirmed reviews ALL

Very good service, position, staff professionalism and manners

Dear Raffaele, Thank you very much for your excellent rating and for sharing such positive feedback. We are delighted to hear that you enjoyed our service, location, and the professionalism and courtesy of our staff. Your satisfaction is our greatest reward, and your kind words motivate us to continue delivering the best possible experience to all our guests. We truly hope to have the pleasure of welcoming you back soon. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Good location

TripAdvisor rating 4.0/5

puchka TripAdvisor review

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

Dear Guest, Thank you very much for taking the time to share your feedback and for rating your stay 8 out of 10. I am truly sorry for the delay during check-in and for the need to follow up repeatedly. This is not the level of efficiency or service we strive to provide, and I will be reviewing your comments with the reception team to ensure we improve our response times. I am also disappointed to hear about the oversight from our housekeeping team regarding the shower gel refill. Thank you for bringing this to our attention, we will reinforce our procedures to avoid similar situations in the future. On a positive note, I’m pleased that you found the room comfortable and that our central location contributed positively to your stay. We hope to have the opportunity to welcome you back and offer you a smoother and even more pleasant experience. Warm regards,

Customer review rating 1.5/5

Daniel N. F. Couples - Confirmed reviews ALL

The mattress was extremely hard and uncomfortable causing both my partner and I back pain that lasted for several days.

Dear Daniel, Thank you for taking the time to share your feedback, and please accept my sincerest apologies for the experience you describe. I am truly sorry to read that your stay did not meet your expectations. Regarding the room upgrade, I would like to clarify that upgrades for all ALL loyalty statuses are always subject to availability. As we are a small hotel that often operates at very high occupancy, it can be challenging to offer complimentary upgrades, even though we always try our best to do so whenever possible. Concerning the rest of the issues mentioned, I am very sorry for the inconvenience caused. I am particularly surprised by your comments about the team, as one of the aspects our guests most frequently highlight is the friendliness, proactive attitude, and customer-service focus of our staff. Nonetheless, I will review your comments carefully with the team to ensure that situations like this do not happen again. We regret that the mattress and linen were uncomfortable for you, and that the housekeeping products caused irritation. We will have our maintenance and housekeeping teams look into these matters immediately. I am also sorry for the confusion regarding bottled water; this should have been communicated more clearly. Additionally, I apologize for the breakfast items that were missing during your visit, this is certainly not the level of service we aim to provide. Thank you once again for your valuable feedback. We hope you will give us another opportunity to offer you a much better experience in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

In partnership with TripAdvisor

Other web-users rate our hotel

  • 695 reviews 9.5/10 Location
  • 637 reviews 6.7/10 Room
  • 750 reviews 8.8/10 Service
  • 45 reviews 1.9/10 WiFi
  • 373 reviews 4.6/10 Comfort
  • 347 reviews 7.7/10 Breakfast
  • 193 reviews 8.1/10 Cleanliness
  • 94 reviews 5.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Madrid
Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.