Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,187 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,187 reviews

TripAdvisor Rating  4.0/5  1,293 reviews

Certificate of excellence 2024

Good hotel withe pleasant staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel is nice, good breakfast, good location, friendly staff, Recommended!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front desk

Very comfortable, great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our third stay with you. Our favorite location when in Madrid.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your loyalty to our brand and to our hotel, where we hope to host your future stays in Madrid, where we will be very grateful to welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front Desk Team

Excellent Location

Customer review rating 4.0/5

Nancy E. Couples - Confirmed reviews ALL

I liked that it is a small hotel, location was perfect , we were able to walk to almost everything. Staff was friendly and VERY helpful. Breakfast was great. Bed was comfortable , all in all a great experience.

Dear Nancy We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found the location to be perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front Desk

Great. Staff

Customer review rating 4.5/5

Graham Couples - Confirmed reviews ALL

Late arrival. Friendly greeting. Comfortable sleep and the generous bonus of a late checkout

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your suggestions for the improvement of our services and take note of them in order to improve them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front Desk Team

Well located to most attractions

Customer review rating 4.5/5

Karen Solo - Confirmed reviews ALL

The hotel and room were lovely and comfortable. The staff were friendly and helpful.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely appreciate your kind words. We are pleased to know that our location close to the main tourist attractions has been to your liking. Our priority is to provide our guests with an unforgettable and comfortable experience, and we are glad to know that we have met your expectations. We sincerely hope to have the honor of welcoming you back in the near future. Thank you for choosing us and for sharing your feedback with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front Desk

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Other web-users rate our hotel

  • 777 reviews 9.5/10 Location
  • 758 reviews 6.8/10 Room
  • 866 reviews 9.2/10 Service
  • 77 reviews 2.5/10 WiFi
  • 457 reviews 4.9/10 Comfort
  • 419 reviews 7.9/10 Breakfast
  • 235 reviews 8.8/10 Cleanliness
  • 105 reviews 5.8/10 Food

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