Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,189 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,189 reviews

TripAdvisor Rating  4.0/5  1,289 reviews

Good location

Customer review rating 4.5/5

Rdj Couples - Confirmed reviews ALL

Well situated hotel near Retiro park and art galleries. Good choice of restaurants within walking distance. Room was fairly basic but clean and bed large and comfortable. Wi-Fi signal only strong enough in part of the room.

Dear ROBIN J., Thank you very much for your feedback as it helps us to continue to strive to improve the quality of our services. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Department

Location great, Relaxed spot in a vibrant city

Customer review rating 4.5/5

Jeroen Friends - Confirmed reviews ALL

Location great, Relaxed spot in a vibrant city

Dear V. Thank you very much for your confidence in choosing to stay at Mercure Madrid Centro and for the good feedback provided. We appreciate it very much We thank you for your kind words about our hotel and its location. Thank you for writing a review, we hope your visit will be as pleasant as the previous one. Sincerely, Elena Sánchez Front desk Department

Good hotel with very nice staff

Customer review rating 4.5/5

Philip Couples - Confirmed reviews ALL

Good hotel in quiet street very close to the Prado Museum, yet only 15 minutes walk from centre of town. Good beds and bathroom. The staff at the reception and the gentleman in the restaurant provide great service. Only not so positive thing is slow wi-fi (could not stream a movie) and that the sound isolation between the rooms could be better - you clearly hear neighbours' voices and when they draw the curtain and people walking with shoes in the room above.

Dear PHILIP W., We very much appreciate your comments regarding your stay at our hotel. We greatly appreciate your kind words towards the team, as they are our greatest strength. We will pass on your words to encourage and motivate us to keep improving. Your comments are very important to us as they help us to improve our service. We assure you that the necessary measures will be put in place to improve the quality of our services. Sincerely, Lorena Durán Front Desk Team

Well located hotel

Customer review rating 4.5/5

Barry S. Couples - Confirmed reviews ALL

Very good location Excellent friendly and helpful staff Good breakfast Comfortable accommodation generally well appointed and maintained

Dear Barry John S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Department

Perfect stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I love staying at your hotel. My time there is special because of the way I am treated by the staff, It is a home away from home.

Dear KARIN C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front desk Department

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Other web-users rate our hotel

  • 782 reviews 9.4/10 Location
  • 763 reviews 6.8/10 Room
  • 879 reviews 9.2/10 Service
  • 71 reviews 1.8/10 WiFi
  • 453 reviews 5/10 Comfort
  • 433 reviews 8.3/10 Breakfast
  • 243 reviews 8.5/10 Cleanliness
  • 24 reviews 5.2/10 Bar

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