Mercure Madrid Centro 4 stars

The hotel staff was very friendly and professional. The hotel location is prime, directly across from the Prado museum. Room is updated with modern fixtures and furniture. The only issue is the plumbing in the hotel. The sink and shower do not drain well, and the room smells bad in the morning when the pipe traps dry out. They need to seriously update the plumbing system for a better guest experience. Overall, it is not worth the price tag.

The hotel as all hotels of this brand has high level standards. But I had 2 negative moments during my stay. First one is the piece of paper in the peephole in my room. In my opinion that is not match to the level of the hotel (where are all details matter) Second is that I got refused for my late check out request. As gold member I have right to request the late check out. At 7:30 am I asked the manager on the reception about late check out and got refuse. I couldn't understand reason because there were a lot of available room (all categories) at the hotel in this day (from Sunday to Monday).

I stayed two nights. I slept very well and had everything I needed

Overall good stay, pleasant staff, very central location and comfortable room. Breakfast offer was excellent

We had a perfect stay in Mercure Madrid Centro. The hotel has a refurbishment which makes the hotel a very good value for money. Breakfast is also good, with a wide choice of food. Staff is a gem in the hotel. The reception team was very profesional, helpfull and friendly. We will gladly come back.