Name: Mercure Madrid Centro | 4-star hotel in central Madrid - ALL - ALL
Address: Calle Lope De Vega 49, MADRID, 28014, ES
Telephone: +34913600011
Rating: 4.3

Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Only a twenty-minute drive from the airport, with parking facilities and metro access, 4-star Mercure Madrid Centro boasts a quiet spot in the city centre, near all the emblematic sites. Enjoy our breakfast buffet in a splendid room and organise your events in our three well-equipped meeting rooms, where we also offer a catering service. Our air-conditioned single, double and triple guest rooms and suites with terrace combine modern comfort with a nod to the history of the Barrio de las Letras district.

Several unmissable places stand just a stone's throw away from the hotel. These include the Prado, Reina Sofía and Thyssen-Bornemisza museums, the Buen Retiro Park, the Royal Botanical Garden and the Paseo de la Castellana thoroughfare. You can reach the Atocha high-speed rail station, the squares Puerta del Sol and Plaza Mayor, and the bustling street Gran Vía in ten to fifteen minutes on foot or by Line 1 of the metro: the station Antón Martín is a few hundred metres from the hotel.

This places the very best of Madrid within easy reach. Admire the splendour of Europe's largest royal palace, the Palacio Real, immerse yourself in the bohemian Chueca and Malasaña districts, and savour Spanish products at San Miguel market.

No need to choose between the vibrant atmosphere of Madrid and a restful night's sleep. You can enjoy both at our human-sized hotel with its tranquil yet central location, near public transport and the Spanish capital's must-see attractions. ¡Bienvenido!

MIRIAN MARTIN, Hotel Management

Hotel extras

4-star hotel in a calm spot in central Madrid
Under 10 minutes from museums, the metro and Atocha train station
Air-conditioned rooms for up to 3 people and suites with terrace
Parking available. Pets are not allowed
Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Room

Room with queen-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Room with twin beds.

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with twin beds or one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Single room.

1 pers. max
16 m² / 172 sq ft

Bedding 1 x Single bed(s)

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Accessible room

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Suite

Junior Suite

3 pers. max
45 m² / 484 sq ft

Bedding 2 x Single bed(s) and 1 x King size bed(s)
Views: City View
Most of the accommodation: Terrace

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Accessible room

See availabilities

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

+34 913 60 00 11

+34 914 29 23 91

ATOCHA

Railway station

Access: 800 m / 0.5 mi 10 min walk / 3 min drive

MUSEO DEL PRADO

Museums

Access: 200 m / 0.12 mi 3 min walk / 1 min drive

JARDIN BOTÁNICO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

PARQUE DEL RETIRO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

MUSEO THYSSEN

Museums

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

MUSEO REINA SOFIA

Museums

Access: 500 m / 0.31 mi 4 min walk / 1 min drive

PUERTA DEL SOL

Tourist attraction

Access: 800 m / 0.5 mi 15 min walk / 2 min drive

GRAN VÍA

Tourist attraction

Access: 900 m / 0.56 mi 10 min walk / 4 min drive

PLAZA MAYOR

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

PALACIO REAL

Tourist attraction

Access: 2.5 km / 1.55 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,188 reviews

TripAdvisor Rating 3.9/5 1,339 reviews

Timothy M. Couples - 1/26/2026 Confirmed reviews ALL

We stayed one night at Mercure Madrid Centro and left extremely disappointed, enough to reconsider our loyalty to Accor. I am a long-time Accor member and usually try to book their hotels when possible. For a recent weekend trip to Madrid, I booked two nights around two months in advance. The rate already seemed high, but I assumed it was a busy weekend and made the booking simply to ensure we had accommodation. We deliberately made a flexible booking that enabled us to pay at the hotel rather than prepaying. When we arrived in Madrid late on Friday night after a flight from London, we saw online on our way to the hotel that an equivalent room was being sold that evening for significantly less, around €85 per night less. At reception, there was no warmth, empathy, or understanding of our frustration at being so clearly overcharged compared with the going rate that night. We were told we could not cancel or change the rate of the first night. The only option offered was to cancel the second night entirely, not even to move us to the cheaper rate for the second night, despite availability. Given we had arrived late after a flight and my wife was heavily pregnant, this lack of empathy was especially disappointing. There was no attempt to find a reasonable or customer-friendly solution, which was particularly frustrating given our loyalty to the Accor brand. In the end, cancelling the second night was the best decision we made. We moved the next morning to Hotel Vincci just around the corner. It is a much nicer, newer, far more welcoming hotel with a warmer atmosphere, and a significantly lower price - saving us lots of money for the second night of our stay in Madrid! The Mercure itself felt old and tired, with small, worn out spaces and rooms that did not justify the premium pricing. My advice is simple. Do not rely on Accor loyalty expecting flexibility or support. In this case, there was none. There are far better hotels nearby offering better value and service.

Dear Timothy, Thank you for taking the time to share such detailed feedback. We are truly sorry to learn about your disappointment and that your stay did not meet your expectations, especially given your loyalty to the Accor brand. We would like to clarify that hotel rates are dynamic and vary depending on availability and demand, therefore, they are not fixed. The reservation you made was under a flexible rate, which allowed cancellation free of charge up to 24 hours prior to arrival. However, as stated in the terms and conditions accepted at the time of booking, cancellations or modifications on the day of arrival are not permitted for the first night. For this reason, our reception team followed the hotel policy and the agreed booking conditions. We sincerely regret that adhering to this policy was not to your satisfaction. We understand how frustrating this situation must have been, particularly after a late arrival and under your personal circumstances. While our team acted in accordance with the established procedures, we are very sorry that the interaction did not convey the empathy, warmth, and understanding that we always strive to offer our guests. Please rest assured that we will review our procedures and internal communication to ensure that, in future situations, we can better balance policy compliance with guest care. Our main objective is always the well-being of our guests and to provide service with empathy, kindness, and genuine hospitality. We truly regret that you left with a negative impression and thank you again for sharing your experience, which helps us improve. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Philippe C. Business - 1/24/2026 Confirmed reviews ALL

Service at reception was very average. Staff wasn't trying to find solution. The rooms were old and could really use a renovation or at least a refresh. All of this would be okay if the hotel was priced normally but for €270 it's outrageous.

Dear Philippe, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience at reception and would like to better understand what happened, as we are concerned to hear that no solution was offered at the time. We sincerely regret that you left with this perception, as our main objective is always the satisfaction of our guests and providing the best possible service. We also appreciate your comments regarding the rooms and pricing, which we will carefully review internally. Your feedback is very important to us, and we truly hope to have the opportunity to welcome you again and offer you a much improved experience. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Aleksandr P. Friends - 1/20/2026 Confirmed reviews ALL

The only benefit of this hotel is their staff - very friendly and helpful. Otherwise it's hardly believe you stay at 4 stars hotel. No bar, no welcome drinks except Coke, Fanta or Sprite (they could not make even a cup of tea for me). Still water in mini-bar is free only during the first day of your stay. Rooms are too small, and furniture seems to be quite tired. WiFi connection is so weird (spent half an hour to connect my iPad just because login form did not work properly), and speed is running up and down during your session. Hardly believe I would stay here again.

Dear Aleksandr, Thank you very much for taking the time to rate your stay with us and for sharing your experience through this platform. We truly appreciate your 3 out of 5 rating and, above all, your detailed comments, as they help us understand what happened and how we can improve. We are glad to read your kind words about our staff. Your recognition means a lot to us and to the whole team. Regarding the welcome drink, we would like to clarify that it includes not only soft drinks such as Coke, Fanta or Sprite, but also tea, coffee, beer, or wine. We are very sorry if this was not properly offered or explained during your stay. We will speak with the team to understand what happened and ensure this does not happen again. Concerning the complimentary water, according to Accor policy it is offered at the beginning of the stay. In addition, you always have water available at the hotel entrance, which is at our guests’ disposal throughout the day. We are truly sorry about the WiFi issues you experienced. We are already reviewing this matter with our technical team to make sure the connection process and the speed work correctly. Once again, thank you for your feedback. We regret that your experience did not fully meet your expectations, but we sincerely hope to have the opportunity to welcome you again and offer you a much better stay. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Michael S. Families - 1/16/2026 Confirmed reviews ALL

The staff was very nice and helpful and the breakfast was great. However, one challenge was that the elevator broke which made it hard for my father who is handicapped to go up and down.

Dear Michael, Thank you very much for taking the time to share your feedback with us. We are truly glad to know that you enjoyed our breakfast and that our team made a positive impression with their friendliness and helpfulness. Your kind words about our staff mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused by the elevator breakdown during your stay. We fully understand how difficult and frustrating this must have been, especially for your father. This is certainly not the experience we aim to provide, and we regret that this situation affected your comfort. We are also sorry that the accessible room did not fully meet your expectations in terms of space. Your comments are very valuable to us and have been shared with our management and technical teams so we can continue improving our facilities and services. We truly appreciate your understanding and hope to have the opportunity to welcome you again in the future under much better circumstances. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Gian C. G. Families - 1/3/2026 Confirmed reviews ALL

Staff is really professional and kind Position is safe, great for museums and city center and the area is one of the best in Madrid for a pleasant walk and plenty of restaurants and tapa bars

Dear Gian C. G., Thank you for your kind words regarding our professional staff and the prime location of our hotel. It is gratifying to know that you enjoyed your stay and appreciated the vibrant surroundings that Madrid offers. Best regards, Mercure Madrid Centro

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