Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,224 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,224 reviews

Customer review rating 5.0/5

Douglas C. Families - Confirmed reviews ALL

We had a junior suite, the extra size was definitely a plus.

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed the cleanliness of the hotel, our convenient location near the Prado Museum, and the comfort and extra space of your Junior Suite. Your kind comments are truly appreciated and will be shared with the entire team. We hope to have the pleasure of welcoming you back again very soon at Mercure Madrid Centro. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.5/5

David D. Solo - Confirmed reviews ALL

Good location, u can do all by foot Room is ok , serice and food as well

Dear David, Thank you very much for your wonderful 9/10 review and for your loyalty as a Gold member of Accor. We are delighted to know that you enjoyed our location and that Elena gave you such a warm welcome. It is also a pleasure to read that you were satisfied with the room, the service and the food during your stay. Your kind comments mean a lot to us and will certainly be shared with Elena and the entire team. We truly appreciate your continued trust in Accor and hope to welcome you back again very soon at Mercure Madrid Centro. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 5.0/5

Stefano Q. Business - Confirmed reviews ALL

excellent location, clean rooms, good breakfast, nice staff

Dear Stefano, Thank you very much for your wonderful 10/10 review. We are delighted to know that you enjoyed our excellent location, the cleanliness of the rooms, our breakfast and the friendliness of our staff. Your kind comments are truly appreciated and will be shared with the entire team. We hope to have the pleasure of welcoming you back again very soon at Mercure Madrid Centro. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 3.5/5

Greig S. Couples - Confirmed reviews ALL

We had a great stay at the Mercure Madrid Centro. It’s brilliantly located relatively close to Atocha station and in the middle of the action. Sara checked us in and gave us a quick but comprehensive guided tour on the map, then directed us to Umami Specialty Coffee two tiny blocks away to help with our caffeine addiction. The room was comfortable, with a lovely balcony. If I was to look for shortcomings, the hotel’s wifi is basically useless, and the hard floor coverings means your sleep-in might be interrupted if the guest upstairs puts their flamenco boots on and does some practice before they head out of a morning. (Or so it seemed.) Aim for the top floor if you can.

Dear Greig, Thank you very much for taking the time to share your feedback both on Google and in our satisfaction survey. Your comments are truly valuable to us and help us continuously improve our service. We are very pleased to hear that you enjoyed your stay at Mercure Madrid Centro, especially our central location, the comfort of your room and the balcony. It is also great to know that Sara made a positive impression during your check-in and was able to provide useful recommendations, including your visit to Umami Specialty Coffee. At the same time, we sincerely appreciate your constructive comments regarding the WiFi and noise insulation. We are sorry for any inconvenience this may have caused during your stay. Your feedback has been shared with the relevant teams so we can review and improve these aspects where possible, as we are always working to enhance the comfort of our guests. We also appreciate your practical suggestion regarding quieter rooms, such as higher floors, which can indeed offer a more peaceful experience. Thank you again for your helpful insights. We hope to have the opportunity to welcome you back in the future for an even better stay. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.5/5

Isaac A. Families - Confirmed reviews ALL

The stay was comfortable and the staff were very friendly and accommodating. I had to reuest for a change in room and they were most obliging.

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our excellent location in the heart of Madrid’s tourist district, as well as the comfort of your stay. We also truly appreciate your kind words about our team. It is wonderful to hear that our staff was friendly, accommodating, and able to assist you promptly with your room change request. Your positive feedback is greatly valued and will be shared with the entire team. We look forward to welcoming you again very soon at Mercure Madrid Centro. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Other web-users rate our hotel

  • 615 reviews 9.6/10 Location
  • 593 reviews 6.4/10 Room
  • 674 reviews 8.8/10 Service
  • 50 reviews 1.9/10 WiFi
  • 352 reviews 4.5/10 Comfort
  • 308 reviews 7.7/10 Breakfast
  • 164 reviews 8.1/10 Cleanliness
  • 120 reviews 5.5/10 Amenities

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