Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,211 reviews

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Mercure Madrid Centro - Image 1
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Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 MADRID, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,211 reviews

TripAdvisor Rating  3.9/5  1,334 reviews

Certificate of excellence 2024

Customer review rating 1.0/5

David S. Families - Confirmed reviews ALL

Charged twice for parking. Please credit

Dear David, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the double charge for parking during your stay. From our side, the refund for the duplicate charge has already been processed. Could you please check with your bank and confirm if the credit has been received? We want to ensure this matter is fully resolved for you. We truly regret this situation and appreciate your understanding. We hope to have the opportunity to welcome you again and provide a flawless experience. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 1.0/5

Jedd D. H. Families - Confirmed reviews ALL

Poor room selection - platinum member - accessible room, and close to noisy elevator

Dear Jedd D., Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointment regarding the room you were assigned, especially as a Platinum member. We fully understand how frustrating it must have been to receive an accessible room located near the elevator, and we sincerely apologize for the inconvenience and noise you experienced. Please rest assured that your comments have been shared with our team, and we will review our allocation procedures to ensure we better meet our guests’ preferences and loyalty status in the future. We genuinely regret that this stay did not reflect the standards we aim to provide, and we hope to have the opportunity to welcome you again and offer you a much improved experience. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 3.5/5

Catherine R. Solo - Confirmed reviews ALL

I have stayed here before and would likely stay again due to the excellent location. You are in very easy walking distance to the centre of Madrid, Retiro Park, plenty of tapas bars and cafes, and many transport links. All the staff I spoke to were lovely, friendly, and very helpful. My room was a good size with a very nice bathroom (which was more modern than the rest of the room); very comfortable bed; bigger fridge than expected; and my room overlooked a inner courtyard which was quieter than one overlooking the street. However, the noise between rooms is very noticeable - even the sound of a light switch being used - and you can hear conversations the cleaning staff are having. I had requested a quiet room and this was definitely more quiet than my previous stay. There was a kettle and coffee machine in my room however only paper cups and cardboard stirrers which felt cheap and not very easy to use. There is also no other facilities I would expect from a 4 star hotel.

Dear Catherine, Thank you very much for sharing your detailed feedback and for choosing to stay with us again. We are delighted to know that our fantastic location and the friendliness of our team contributed positively to your experience. Your comments about the room, its comfort, and the quieter courtyard view are greatly appreciated. We are truly sorry to hear that certain aspects did not meet your expectations for a 4-star stay. We understand how important rest and comfort are, and we regret that the level of soundproofing and some in-room amenities affected your overall experience. Please rest assured that your remarks regarding the coffee cups, stirrers, and bathroom amenities have been shared with our management team as we continue working on improvements to enhance guest comfort and quality. We appreciate your loyalty and hope to have the opportunity to welcome you back again, offering a stay that fully meets your expectations. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Customer review rating 4.0/5

Danielle T. Couples - Confirmed reviews ALL

The Mercure Madrid Centro offers a comfortable stay, with warm hospitality and a few points that warrant attention. What worked well: the staff is genuinely kind and helpful. I received a package during my stay, and it was delivered directly to my room, which I greatly appreciated. The room is comfortable, with good-quality linens, a safe, a functional wardrobe, and plenty of power outlets, something essential nowadays. The complimentary coffee maker, capsules, teas, and electric kettle are a pleasant touch. The bathroom is inviting, with soft towels and an excellent shower, both in pressure and temperature. What could be improved: the replenishment of coffee and tea was inconsistent, occurring on some days and not on others. The bathroom sink has a visible crack, which conveys a sense of overdue maintenance. Parts of the physical structure and furnishings clearly show signs of age. The floor layout is small, and noise from doors and the elevator is more noticeable than ideal. The internet connection was unstable and dropped several times, making it difficult to work or browse without interruptions. Additionally, I was unable to use my Accor welcome drink because, from what I could tell, the hotel does not have a bar. Overall, it is a hotel with excellent human service and adequate comfort, but it would benefit greatly from a few simple adjustments and greater consistency in the services provided.

Dear Guest, Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your stay at Mercure Madrid Centro was generally comfortable and that you appreciated the kindness of our team, the comfort of the room, and details such as the complimentary coffee maker, the quality of the towels, and the shower. We have taken note of the aspects you mentioned that could be improved. We apologize for the inconsistencies in the replenishment of coffee and tea, as well as for any inconvenience caused by noise or unstable internet. We will also review the condition of the bathroom sink and other elements that may show signs of wear, as our goal is to offer an experience that is always well-maintained and comfortable. Regarding the welcome drink, we are sorry for any confusion. Although we do not have a bar, guests can collect their welcome drink directly at reception, where we keep a selection available in a designated fridge. We sincerely appreciate your comments, which help us improve day by day. We hope to have the opportunity to welcome you again and offer you an even more satisfying experience. Kind regards, Mercure Madrid Centro Team

Customer review rating 5.0/5

Asli B. Families - Confirmed reviews ALL

Cok konforlu

Değerli misafirimiz, Bize 10 puan vererek yapmış olduğunuz nazik değerlendirmeniz için içtenlikle teşekkür ederiz. Konaklamanızın çok konforlu geçmiş olmasından ve hizmetlerimizin beklentilerinizi karşılamış olmasından büyük memnuniyet duyduk. Mercure Madrid Centro olarak misafirlerimize en yüksek düzeyde konfor ve kalite sunmak için çalışıyoruz; bu nedenle yorumunuz tüm ekibimiz için büyük bir motivasyon kaynağıdır. Madrid ziyaretlerinizde sizi yeniden ağırlamaktan memnuniyet duyarız. Saygılarımızla, Marta Ruiz Front Desk Manager

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Other web-users rate our hotel

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  • 347 reviews 7.8/10 Breakfast
  • 193 reviews 8.1/10 Cleanliness
  • 95 reviews 5.6/10 Food

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.