Description
Hotel extras
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4-star hotel in a calm spot in central Madrid
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Under 10 minutes from museums, the metro and Atocha train station
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Air-conditioned rooms for up to 3 people and suites with terrace
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Parking available. Pets are not allowed
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Near the Buen Retiro Park and the Royal Botanical Garden
Our accommodation(s)
Page 1 out of 3, Room 1 : Room with queen-size bed , Room 2 : Room with twin beds.
Room
Room with queen-size bed
- 2 pers. max
- 20 m² / 215 sq ft
- Bedding 1 x Queen size bed(s)
Hotel location
Mercure Madrid Centro
Calle Lope De Vega 49
28014 Madrid
Spain
GPS:40.4139175, -3.6944082999
Access and transport
Page out of
MUSEO DEL PRADO
Museums
Access: 200 m / 0.12 mi 3 min walk / 1 min drive
JARDIN BOTÁNICO
Botanical gardens
Access: 200 m / 0.12 mi 3 min walk / 2 min drive
PARQUE DEL RETIRO
Botanical gardens
Access: 200 m / 0.12 mi 3 min walk / 2 min drive
MUSEO THYSSEN
Museums
Access: 300 m / 0.19 mi 3 min walk / 1 min drive
MUSEO REINA SOFIA
Museums
Access: 500 m / 0.31 mi 4 min walk / 1 min drive
PUERTA DEL SOL
Tourist attraction
Access: 800 m / 0.5 mi 15 min walk / 2 min drive
GRAN VÍA
Tourist attraction
Access: 900 m / 0.56 mi 10 min walk / 4 min drive
PLAZA MAYOR
Tourist attraction
Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive
PALACIO REAL
Tourist attraction
Access: 2.5 km / 1.55 mi 20 min walk / 5 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Pets not allowed
- Wheelchair accessible
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
SNACK BAR
Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.
Breakfast
Enjoy breakfast until 11:30 am in the splendid breakfast room. This extensive buffet is regularly resupplied to offer a vast range of delights hot and cold, sweet and savoury whether you're an early bird or you prefer lie-ins.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 45 m² / 484.376 sq ft
- Maximum seats capacity
- 40
- Maximum capacity for banquets
- 0
Our guest reviews
Good location
Customer review rating 4.5/5
Maria L. Couples - Confirmed reviews ALL
Dear Maria L., Thank you so much for your kind words! We\'re delighted to hear that you found our staff polite and helpful, and that our location was convenient for your stay. It was a pleasure to host you, and we hope to welcome you back again soon! Best regards, Mercure Madrid Centro Team
Perfect location for all major sites
Customer review rating 5.0/5
Alan Couples - Confirmed reviews ALL
Dear Alan, Thank you very much for taking the time to share your experience at Mercure Madrid Centro. We are delighted to hear that you rated us 10 out of 10! It is wonderful to know that you found our location perfect for exploring the major sites of the city. We are also pleased to hear that our reception staff were able to assist you with your needs and accommodate your dietary requirements during breakfast. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We appreciate your kind words and hope to welcome you back to Mercure Madrid Centro in the near future. Should you need any assistance for your next visit, please do not hesitate to reach out to us. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro
SUPER NOISY ROOM
Customer review rating 2.0/5
Anonymous Couples - Confirmed reviews ALL
Dear Mauro, Thank you for taking the time to share your experience regarding your recent stay at Hotel Mercure Madrid Centro. We genuinely appreciate your feedback, as it helps us to identify areas for improvement. We are truly sorry to hear that noise levels in your room and the check-in process did not meet your expectations. We understand how disruptive excessive noise can be, especially during your stay, and we sincerely apologize for the inconvenience caused by our cleaning service. Additionally, we regret that the check-in process was not as efficient as it should have been. Please be assured that we take your comments seriously, and we will address these issues with our team to ensure a more pleasant experience for our future guests. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that we strive for at our hotel. Thank you once again for your valuable feedback. Best regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro
not so okay stay
Customer review rating 2.0/5
Accor P. M. Business - Confirmed reviews ALL
Dear guest, Thank you for taking the time to share your experience at Mercure Madrid Centro. We genuinely appreciate your feedback, as it helps us to continuously improve our services. We are pleased to hear that you found our location convenient. However, we sincerely apologize for the inconveniences you encountered during your stay. We understand that room size, the unavailability of an upgrade, and language barriers can affect your overall experience, and we regret that we fell short in these areas. Please rest assured that we will address your concerns with our team to ensure better communication and service for our guests in the future. Your comments regarding the breakfast experience will also be shared with our management team to enhance our offerings. We value your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Should you decide to visit us again, please do not hesitate to reach out directly, and we will do our utmost to ensure a better experience. Thank you once again for your valuable input. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro
Thin Walls.
Customer review rating 2.0/5
Anonymous Solo - Confirmed reviews ALL
Dear Andrew, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We appreciate your comments and are pleased to hear that you found our location convenient. We sincerely apologize for the inconvenience you experienced due to the noise levels in your room. We understand how important a peaceful environment is for our guests, and we are currently exploring ways to address this issue to enhance the overall comfort of our accommodations. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you once again for your insights. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro
In partnership with TripAdvisor
Web-users rating
Other web-users rate our hotel
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741 reviews
9.6/10
Location
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678 reviews
6.6/10
Room
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786 reviews
9/10
Service
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62 reviews
1.5/10
WiFi
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414 reviews
4.8/10
Comfort
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390 reviews
7.8/10
Breakfast
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210 reviews
8/10
Cleanliness
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20 reviews
4/10
Bar
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134 reviews
9.7/10
Location
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137 reviews
6.6/10
Room
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166 reviews
9.2/10
Service
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10 reviews
1/10
WiFi
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83 reviews
7.8/10
Breakfast
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75 reviews
5/10
Comfort
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36 reviews
8/10
Cleanliness
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104 reviews
9.9/10
Location
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107 reviews
7.6/10
Room
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149 reviews
9.4/10
Service
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9 reviews
0.6/10
WiFi
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54 reviews
5.9/10
Comfort
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53 reviews
7.9/10
Breakfast
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42 reviews
8.2/10
Cleanliness
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48 reviews
9.7/10
Location
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55 reviews
5.5/10
Room
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65 reviews
8.3/10
Service
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9 reviews
1/10
WiFi
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32 reviews
7.5/10
Breakfast
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28 reviews
4.1/10
Comfort
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16 reviews
7.8/10
Cleanliness
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16 reviews
5.6/10
Value
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31 reviews
9.5/10
Location
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43 reviews
6/10
Room
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49 reviews
9.2/10
Service
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5 reviews
1.4/10
WiFi
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27 reviews
4.6/10
Comfort
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26 reviews
7.9/10
Breakfast
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8 reviews
8.4/10
Cleanliness
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