Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 2,325 reviews

Information message

Mercure Madrid Centro
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+ 18 Services

Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Boutique Hotel

  • Parking available.

  • Triple rooms available

  • Meeting rooms for events and presentations

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 madrid
spain

Fax: (+34)91/4292391

Check-in from 14h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS:40.4139175, -3.6944082999

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SNACK BAR Non contractual photo

Our accommodation(s)

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,325 reviews

TripAdvisor Rating 4.0/5

1,223 reviews

Well organized team

Customer review rating 4.0/5

Ryo Couples - 08/01/2022 Confirmed reviews ALL

Very kind and considerable staffs to attend all the time

Dear RYOICHI I., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

excellent service and great staff

Customer review rating 4.5/5

Lavdosh Solo - 07/01/2022 Confirmed reviews ALL

good support and help from personnel

Dear LAVDOSH B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Overpriced

Customer review rating 2.0/5

Dmitry Couples - 03/01/2022 Confirmed reviews ALL

Terrible bed and noisy. I’ve heard every word told in a neighbor room.

Dear DMITRY B., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosario Ortega Front desk Manager

Comfortable hotel at a great location

TripAdvisor rating 5.0/5

258wilberthb 31/12/2021 TripAdvisor review

Very much enjoyed my stay at the Mercure, a smaller hotel in the center. Stayed at comfortable suite at the top floor with a nice terrace. Perfect cleaning of the room on a daily base. Reception as always very helpful. Especially the location of the hotel is perfect with all attraction, shops and restaurants nearby.

Good room

Customer review rating 4.0/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

I just stayed for one night since I have a layover flight. I got an upgrade room, which I really appreciate.

Dear ARIS M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Nice hotel at a great location

Customer review rating 4.5/5

Wilberth B. Couples - 29/12/2021 Confirmed reviews ALL

Enjoyed our stay at a nice suite at the topfloor with big balcony. Very clean hotel with especially a very good room cleaning service. Nice and quiet breakfast. The location is great with all nice attraction nearby and many restaurant and nice shops.

Dear Wilhelmus Elisabeth Jacobus Maria B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro, you really toched our hearts! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager
Customer review rating 5.0/5

Anonymous Families - 22/12/2021 Confirmed reviews ALL

Loved the balcony in the suites and jacuzzi tub. Beds were comfy and staff attentive.

Great stay

Customer review rating 5.0/5

Anonymous Business - 12/12/2021 Confirmed reviews ALL

Very good

Dear BURAK MEHMET T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Well-located

Customer review rating 5.0/5

Christophe W. Business - 09/12/2021 Confirmed reviews ALL

Clean, spacious and well-equipped hotel

Dear C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Perfect location, clean, comfortable

Customer review rating 5.0/5

Anonymous Families - 07/12/2021 Confirmed reviews ALL

Rooms were roomy, clean and new. Friendly staff. Centrally located to the city sites. Super comfortable beds.

Dear ELIZABETH F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

The hotel is very good and well located

Customer review rating 2.5/5

Salvador O. Couples - 30/11/2021 Confirmed reviews ALL

There was a bottle of wine in the room, and I thoght it was a present, but I had to pay for it. I think that this should have been clear. The other thing I didn't like is that I was waked up by a call from the reception at 23.45 h !!! It was to ask me if I had reserved one room or two. In the morning I had been asked for the same question at the reception, and I told them clearly the I reserved only one room for my wife and me.

Dear SALVADOR O. LLINAS, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosario Ortega Front desk Manager

Nice stay

Customer review rating 4.5/5

Rink Friends - 16/11/2021 Confirmed reviews ALL

Good location, delicious breakfast and friendly staff

Excellent location, great service and friendly staff

Customer review rating 5.0/5

Maya S. Families - 13/11/2021 Confirmed reviews ALL

This is one of the best Accor hotels I stayed at, thanks to Rosario Ortega, she was very professional, helpful and friendly.

Yes

Customer review rating 5.0/5

Prof A. A. E. Business - 11/11/2021 Confirmed reviews ALL

Very nice but I have just complen for breakfast is not very high and the cleaning room is not good

Dear ADEAM e. B., My name is Rosario Ortega, I am the front desk manager and i would like to know more details about your experience at our Hotel Mercure Madrid Centro**** could you please let me know what happened at h9…? i am really worry about your experience, and i need to know how can we improve our service. The breakfast normally is one of our best service, and we dont get use to have complains from our Housekeeping department. Thank you again for sharing your experience, and we hope your next visit will be a better experience.. Sincerely, Rosario Ortega Front desk Manager

Nice and cosy hotel in the heart of Madrid

Customer review rating 5.0/5

Leonidf Business - 06/11/2021 Confirmed reviews ALL

Very polite and helpfull stuff, always ready to assist you. Clean rooms , fantastic breakfast, all COVID rules are strictly respected. Good location if you wish to descover the city.

Well located, but poor comfort

Customer review rating 2.5/5

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

+ Ideal location - Rooms strongly need to be refurbished - Very noisy / poor isolation - Equipment issues which should never happened in such an hotel

Regular

Customer review rating 2.5/5

Jose Friends - 22/10/2021 Confirmed reviews ALL

Muy elemental para ser una marca superior a IBIS

Good stay

TripAdvisor rating 4.0/5

kouroshbahramian Business - 28/09/2021 TripAdvisor review

Nice hotel with friendly people, the rooms are very clean and hotel has a very good position in the center of Madrid, only the rooms are juste litel noisy at street side Thank you again to reception team

Good hotel well located in Madrid

TripAdvisor rating 4.0/5

RED300975 Business - 24/09/2021 TripAdvisor review

The hotel is well located close to the Pardo and all the convenient activities in center of Madrid. The hotel and the room are really clean and the comfort of the bed is good. The service is normal and the personnel is helping in case of need

Love this hotel!

TripAdvisor rating 5.0/5

clarep437 15/09/2021 TripAdvisor review

Great hotel with exceptional staff near the best museums in Madrid.What more could you ask for? I always stay here when in Madrid. I felt very COVID safe during my stay. Everything is really clean. Beds are super comfortable.

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