Mercure Madrid Centro 4 stars

Good location

Great room upgrade, fantastic options for in room dinner

Good location, staff mostly friendly and helpful. Room sound insulation could be improved and Wi-Fi access in room was dreadful.

I stayed there with 2 friends and the hotel was perfectly located, with friendly staff, decent price, comfortable bed and delicious breakfast.

Hotel and room was clean, location very good, but the offered room service (provided by Deliveroo) was terrible. Expensive, promised delivery in 25 to 45 minutes but it took more than 1.5 hours, and when it was there it was completely cold and tasted terribly, provided in styrofoam container... never again

very nice personnel however when we informed how noisy our room was, we were told that all triple rooms were in front of the lift and that the hotel could not change anything

Noisy A/C Noisy neighbors

This is a typical Mercure: a solid mid-range hotel. The room was small by American standards, but very clean. The beds were quite comfortable. Closet space was adequate. The safe in the room was more than big enough for a laptop. Breakfast was good, with a wide range of offerings, including fresh fruit. The location is just about perfect for a tourist visiting Madrid. The street it is on is directly across the the Paseo del Prado from the Prado Museum, and the hotel is about 50 meters up that street. All of the other major tourist sites are within a 20 minute walk. There are a large number of small bar/restaurants within just a few blocks. Although many of these places don't look like much, they serve surprisingly good food from a variety of regions of Spain and its former empire.

We had a good experience. The hotel was good, it is located in the center of Madrid so everything is near.

I liked the room, the staff friendliness but was very disappointed that there was no Welcome Gift which is to be given to a ClubAccor Gold member - I felt cheated. I was very excited to see what would be offered since I am also Hilton Honours Gold and everytime I stay there, they ensure I am given a gift during check in. I also didnt get any room upgrades - the only benefit I received for my loyalty was a voucher to one free beverage at the hotel. At check out, I needed a taxi to be booked. It took 25 minutes for the taxi to arrive, which is fine. What was not okay was that the staff never told me that the taxi will take so long and I asked them twice when the taxi would arrive. Even then, I got no concrete reply on the ETA.

great location and hotel, breakfast was good as were the staff. Unfortunately the key system was at fault which i found out after trying to get into the room. I had to ask the staff each time to let me into the room, I found as a woman along not being autonomous a bit backward and inconvenient

The staff was very friendly. There was a problem with the heating in the room, but was solved. Breakfast a bit unvaried, but very good overall.

The staff was always ready to help. Everything was a great experience

The staff was efficient and friendly.

Very enjoyable. Stayed in one of the suites. Plenty of space well maintained with a massive balcony rooftop area. Staff friendly and helpful.