Name: Mercure Madrid Centro | 4-star hotel in central Madrid - ALL - ALL
Address: Calle Lope De Vega 49, MADRID, 28014, ES
Telephone: +34913600011
Rating: 4.3

Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Only a twenty-minute drive from the airport, with parking facilities and metro access, 4-star Mercure Madrid Centro boasts a quiet spot in the city centre, near all the emblematic sites. Enjoy our breakfast buffet in a splendid room and organise your events in our three well-equipped meeting rooms, where we also offer a catering service. Our air-conditioned single, double and triple guest rooms and suites with terrace combine modern comfort with a nod to the history of the Barrio de las Letras district.

Several unmissable places stand just a stone's throw away from the hotel. These include the Prado, Reina Sofía and Thyssen-Bornemisza museums, the Buen Retiro Park, the Royal Botanical Garden and the Paseo de la Castellana thoroughfare. You can reach the Atocha high-speed rail station, the squares Puerta del Sol and Plaza Mayor, and the bustling street Gran Vía in ten to fifteen minutes on foot or by Line 1 of the metro: the station Antón Martín is a few hundred metres from the hotel.

This places the very best of Madrid within easy reach. Admire the splendour of Europe's largest royal palace, the Palacio Real, immerse yourself in the bohemian Chueca and Malasaña districts, and savour Spanish products at San Miguel market.

No need to choose between the vibrant atmosphere of Madrid and a restful night's sleep. You can enjoy both at our human-sized hotel with its tranquil yet central location, near public transport and the Spanish capital's must-see attractions. ¡Bienvenido!

MIRIAN MARTIN, Hotel Management

Hotel extras

4-star hotel in a calm spot in central Madrid
Under 10 minutes from museums, the metro and Atocha train station
Air-conditioned rooms for up to 3 people and suites with terrace
Parking available. Pets are not allowed
Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Room

Room with queen-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Room with twin beds.

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with twin beds or one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Single room.

1 pers. max
16 m² / 172 sq ft

Bedding 1 x Single bed(s)

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

See availabilities

Suite

Junior Suite

3 pers. max
45 m² / 484 sq ft

Bedding 2 x Single bed(s) and 1 x King size bed(s)
Views: City View
Most of the accommodation: Terrace

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

See availabilities

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

+34 913 60 00 11

+34 914 29 23 91

ATOCHA

Railway station

Access: 800 m / 0.5 mi 10 min walk / 3 min drive

MUSEO DEL PRADO

Museums

Access: 200 m / 0.12 mi 3 min walk / 1 min drive

JARDIN BOTÁNICO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

PARQUE DEL RETIRO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

MUSEO THYSSEN

Museums

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

MUSEO REINA SOFIA

Museums

Access: 500 m / 0.31 mi 4 min walk / 1 min drive

PUERTA DEL SOL

Tourist attraction

Access: 800 m / 0.5 mi 15 min walk / 2 min drive

GRAN VÍA

Tourist attraction

Access: 900 m / 0.56 mi 10 min walk / 4 min drive

PLAZA MAYOR

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

PALACIO REAL

Tourist attraction

Access: 2.5 km / 1.55 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 45 m² / 484.376 sq ft
Maximum seats capacity: 40
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,185 reviews

Monica T. P. Couples - 3/5/2026 Confirmed reviews ALL

Dear Accor Customer Care, I am writing to formally request a review of a recent stay at Mercure Madrid, as the experience did not reflect the standards expected from the Accor brand, particularly for a guest entitled to Gold status benefits through my AMEX Platinum Australia card. We selected this hotel partly because of those benefits. Unfortunately, none of them were honoured during our stay. Upon arrival, our early check-in request was denied without any flexibility. We attempted to use the 30% restaurant discount applicable to Gold status, but it was not recognised. We were also told that our Gold status did not appear in the reservation, which we believe was incorrect. Additionally, no room upgrade was offered, and we were assigned a second-floor room instead of a higher floor. The room was not properly clean upon arrival, which was disappointing. Finally, our late check-out request was also denied. Altogether, this created a very poor experience and did not reflect the level of service expected when booking an Accor property while holding Gold status benefits. I kindly ask Accor to review this case and take the appropriate action, as these benefits were clearly not respected during our stay. I look forward to your response.

Dear guest, Thank you very much for sharing this review here and not only through the platform where the reservation was originally made. The comment there was posted anonymously, so unfortunately we were unable to identify you or verify the details of the stay at the time. As I mentioned when responding to that review, regarding early check-in and late check-out, please note that as a Gold member of ALL - Accor Live Limitless, you may choose one of these two benefits, always subject to availability. Unfortunately, these benefits are not guaranteed and depend on the hotel’s occupancy at the time of arrival or departure. Concerning the restaurant discount, we would also like to clarify that Mercure Madrid Centro does not have its own restaurant. Additionally, the dining discount benefit is 10% and applies only to Platinum, Diamond, and Limitless members. This benefit is not available in France, Italy, Spain, Portugal, Asia Pacific, or at Mercure Panorama Freiburg. We kindly encourage guests to review the benefits associated with each membership status to avoid any possible misunderstandings. Once again, we sincerely apologize for your disappointment and remain at your disposal should you require any further clarification. Kind regards. Marta Ruiz Front Desk Manager Mercure Madrid Centro

Anna L. Friends - 3/1/2026 Confirmed reviews ALL

Best possiblelication, excellent stay, perfect service and wonderful suits

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The staff of Mercure Madrid Centro

Pekka L. Couples - 2/28/2026 Confirmed reviews ALL

All worked well, close to museums.

Dear guest, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed our location, found our team helpful, and appreciated the cleanliness of your room. Providing a comfortable and welcoming stay is always our priority. We are sorry to learn that the WiFi speed did not meet your expectations. Please be assured that we are continuously reviewing our internet service to improve the experience for our guests. We truly hope to welcome you back again soon and provide you with an even better stay next time. Best regards, Mercure Madrid Centro Team

Ilja V. Business - 2/28/2026 Confirmed reviews ALL

The hotel is old, but it seems to be relatively well maintained. The room is small. There is no restaurant in the hotel, and they only serve breakfast, which is very limited. There are no individual toiletries provided in the shower. Housekeeping knocked on my door at 9 a.m. The reception desk was the biggest disappointment. The staff do not speak proper English and take a very long time to understand what is being asked of them. I understand that a hotel in the city center can cost €350 per night, but the service is simply terrible. If you compare it to Novotel in Madrd, it is much better there.

Dear Ilja, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. Regarding the bathroom amenities, in line with Accor’s sustainability commitments, we do not provide individual single-use toiletries in order to reduce plastic waste. However, additional items are always available upon request at Reception, we would have been more than happy to provide anything you needed. Concerning the restaurant, while we do not have a full-service restaurant on site, we do offer a room service menu available daily from 13:30 to 00:00. Our team would gladly have arranged this service for you had we been informed. We sincerely apologize for the housekeeping knock at 9:00 a.m. We understand that this may have disturbed your rest, and we will remind our team to be especially mindful of early hours. We are also very sorry if you felt that communication at Reception was not up to standard. Providing clear and professional service is extremely important to us, and your comments will be shared internally for review and improvement. We regret that we did not deliver the level of service you expected and truly appreciate your candid feedback, as it helps us identify areas where we must improve. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Melissa G. Couples - 2/19/2026 Confirmed reviews ALL

We were disappointed with the hotels rooms. The sound proofing was not good.We could hear the people above us and next to us. The torn sheer curtains and paper cups for hot drinks in the rooms was very disappointing. The staff were great and the common areas were very nice. The bathroom was well appointed but the bedroom had dark timber benches and they had chips and dents .

Dear Melissa, Thank you very much for taking the time to share your feedback regarding your recent stay at Mercure Madrid Centro. We are truly sorry for the inconveniences you experienced and for not fully meeting your expectations. Please rest assured that we have taken note of all your comments regarding the soundproofing, room details, and overall condition of the bedroom furniture, as this feedback helps us continue improving our facilities and services. Regarding the early check-in, kindly note that it is always subject to availability. Of course, Gold members are given priority for early access whenever possible; however, at the time of your arrival, we unfortunately did not have a room ready. We sincerely apologize for the wait and any frustration this may have caused. We truly appreciate your kind words about our team and the common areas. It is very encouraging for us to know that our staff made a positive impression. We regret that your overall experience was not entirely satisfactory, but we genuinely hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro