Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,178 reviews
Mercure Madrid Centro
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+ 17 Services
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Room 1

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Children's age

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,923 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,178 reviews

Modern hotel excellently located for galleries and transport

Customer review rating 4.3/5

Chris Couples - 02/12/2019 Confirmed reviews ALL

Fulfilled all of our expectations: close to the Atorcha station, the museums and galleries we wanted to see and easy walking distance to Plaza Mayor and Royal Palace. Good service, good value for money without unnecessary luxury. Excellent breakfast choice

good location

Customer review rating 4.3/5

Anna L. Business - 02/12/2019 Confirmed reviews ALL

later

Ideal location for Museums and Art Galleries

TripAdvisor rating 4.0/5

chrisjevans Couples - 02/12/2019 TripAdvisor review

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.

good location in the center of Madrid

TripAdvisor rating 4.0/5

isa2882 Business - 02/12/2019 TripAdvisor review

Weak points No welcome drink as promised for Accor Hotel members The room was situated near a noisy street, difficult to sleep However the hotel is perfectly located in the center of Madrid, just next to Prado Museeum

Good stay overall.

Customer review rating 4.3/5

Cal Business - 01/12/2019 Confirmed reviews ALL

Very helpful reception staff. Room was adequate but there were no tea or coffee making facilities. Noise from closing doors and walking in the hallway was disruptive in the early morning.

Experience to be repeated soon

Customer review rating 4.3/5

Mihai P. Friends - 01/12/2019 Confirmed reviews ALL

Friendly receptionists , nice buffet, good location

Mr F.

Customer review rating 4.3/5

Graham F. Solo - 29/11/2019 Confirmed reviews ALL

Fine. No kettle in room though. No bar/lobby at hotel

Convenient

Customer review rating 4.3/5

Wasin C. Families - 29/11/2019 Confirmed reviews ALL

Good location

Great spot in city center

Customer review rating 4.3/5

David F. Business - 23/11/2019 Confirmed reviews ALL

Great room upgrade, fantastic options for in room dinner

Customer review rating 4.3/5

Stephen A. Couples - 18/11/2019 Confirmed reviews ALL

Good location, staff mostly friendly and helpful. Room sound insulation could be improved and Wi-Fi access in room was dreadful.

Convenient hotel with delicious breakfast

Customer review rating 4.3/5

Quentin Friends - 18/11/2019 Confirmed reviews ALL

I stayed there with 2 friends and the hotel was perfectly located, with friendly staff, decent price, comfortable bed and delicious breakfast.

Nice hotel in good location... but terrible external room service

Customer review rating 4.3/5

Martin K. Business - 14/11/2019 Confirmed reviews ALL

Hotel and room was clean, location very good, but the offered room service (provided by Deliveroo) was terrible. Expensive, promised delivery in 25 to 45 minutes but it took more than 1.5 hours, and when it was there it was completely cold and tasted terribly, provided in styrofoam container... never again

very noisy hotel

Customer review rating 4.3/5

Cecile Families - 11/11/2019 Confirmed reviews ALL

very nice personnel however when we informed how noisy our room was, we were told that all triple rooms were in front of the lift and that the hotel could not change anything

Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Noisy A/C Noisy neighbors

Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Madrid Centro

A typical Mercure: clean, comfortable rooms, good breakfast. Great location. Reasonable price.

Customer review rating 4.3/5

Michael N. Couples - 05/11/2019 Confirmed reviews ALL

This is a typical Mercure: a solid mid-range hotel. The room was small by American standards, but very clean. The beds were quite comfortable. Closet space was adequate. The safe in the room was more than big enough for a laptop. Breakfast was good, with a wide range of offerings, including fresh fruit. The location is just about perfect for a tourist visiting Madrid. The street it is on is directly across the the Paseo del Prado from the Prado Museum, and the hotel is about 50 meters up that street. All of the other major tourist sites are within a 20 minute walk. There are a large number of small bar/restaurants within just a few blocks. Although many of these places don't look like much, they serve surprisingly good food from a variety of regions of Spain and its former empire.

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Mercure Madrid Centro****

good

Customer review rating 4.3/5

Lopes Families - 04/11/2019 Confirmed reviews ALL

We had a good experience. The hotel was good, it is located in the center of Madrid so everything is near.

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mercure Madrid Centro****

Good stay - but no benefits offered for being a Gold member

Customer review rating 4.3/5

Utkarsh Business - 04/11/2019 Confirmed reviews ALL

I liked the room, the staff friendliness but was very disappointed that there was no Welcome Gift which is to be given to a ClubAccor Gold member - I felt cheated. I was very excited to see what would be offered since I am also Hilton Honours Gold and everytime I stay there, they ensure I am given a gift during check in. I also didnt get any room upgrades - the only benefit I received for my loyalty was a voucher to one free beverage at the hotel. At check out, I needed a taxi to be booked. It took 25 minutes for the taxi to arrive, which is fine. What was not okay was that the staff never told me that the taxi will take so long and I asked them twice when the taxi would arrive. Even then, I got no concrete reply on the ETA.

Dear Mr. Utkarsh, Thank you for your review! We are so sorry that you didn't receive any gift as a Le Club Membre, it should have an mistake we always provide our Gold member with a bottle of water and candies. We hope to see you in another situation to improve your last experience! Best regards, Mercure Madrid Centro

great except the problem with the key system

Customer review rating 4.3/5

Sarita B. Solo - 31/10/2019 Confirmed reviews ALL

great location and hotel, breakfast was good as were the staff. Unfortunately the key system was at fault which i found out after trying to get into the room. I had to ask the staff each time to let me into the room, I found as a woman along not being autonomous a bit backward and inconvenient

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are so sorry, but we had some problems with the key system that dates. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Mercure Madrid Centro****

Friendly

Customer review rating 4.3/5

Anonymous Families - 30/10/2019 Confirmed reviews ALL

The staff was very friendly. There was a problem with the heating in the room, but was solved. Breakfast a bit unvaried, but very good overall.

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mercure Madrid Centro****

Perfect location and great staff

Customer review rating 4.3/5

Anonymous Friends - 29/10/2019 Confirmed reviews ALL

The staff was always ready to help. Everything was a great experience

Dear CATHERINE MARIE O., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
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