ibis budget Madrid Centro las Ventas 1 star

Customer review rating (ALL Rating) 4.3/5 1,736 reviews

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Calle Siena 10, Paralela con Alcala 271, HOTEL 1, 28027 MADRID, Spain

Description

Hotel extras

The ibis budget Madrid Centro hotel is close to IFEMA, the airport and the historic center. The hotel offers rooms adapted to your needs with air conditioning, heating and WIFI and the option of a buffet breakfast.

Our accommodation(s)

Hotel location

ibis budget Madrid Centro las Ventas

Calle Siena 10, Paralela con Alcala 271, HOTEL 1
28027 MADRID
Spain

GPS:40.4326, -3.65621

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,736 reviews

TripAdvisor Rating  4.0/5  1,596 reviews

Avoid Ibis Budget Hotels

TripAdvisor rating 1.0/5

Laurent L TripAdvisor review

I recently stayed at the Ibis Budget Madrid Centro las Ventas and was disappointed by the overall experience. My first impression of the room was so depressing that I terminated my Accor All membership within minutes of entering it since I could not cancel my stay or upgrade to another Ibis hotel. Those in charge of designing the hotel have cut so many corners that what they offer is more akin to a prison cell than a hotel room. The room is tiny, lacking basic amenities and storage space. What they call a desk should be more appropriately described as a large shelf. The colours are drab - do not believe the photos on the website – similar to what you find in public institutions rather than places that are supposed to welcome you. Everything except the bed, a plastic stool and a plastic bin is strapped to the walls. The only storage space is under the bed and on four small shelves: one the size of a glossy magazine under which you find five hangers, two shelves the size of a small book strapped on each side of the bed (not the wall), and a small shelf under the sink. The mattress is ok, but the pillows are the worst I have ever experienced. Do not believe the ‘sweet bed’ experience their marketing promises (amusingly, in several places in the hotel, it also promises that you will sleep like a ‘trunk’ (sic) rather than a log). The toilet room has no lock and a sensor-based light – you must wave your hands in the air in the middle of your business to get it back… Their Wi-Fi is fine, and the people working there are helpful. However, this does not make up for the rest of the woeful experience that awaits you there. I have been an Accor All membership holder for more than 10 years and have spent quite a lot of money on them—no more. My experience in this hotel shows that the company puts profits (the price is not as budget as one might think) before customers. Unless you have no choice, I strongly suggest avoiding all Ibis Budget hotels, not just this one. Do not believe the 4.3/5 score the hotel website currently boasts. It misled me. I hope it won’t mislead you.

Well located for metro, shops and eating places, spotlessly clean, friendly and helpful staff, basic but ideal for a couple of nights.

Customer review rating 4.5/5

Julia M. Families - Confirmed reviews ALL

Stayed for a couple of nights to see the attractions of Madrid. Less than 5 mins walk to 3 metro lines. Rooms are basic but have all you need for a couple of nights (I wouldn't to want to spend a week in the room) Breakfast help your self continental but adequate. (toast and coffee) a few more selections would have been nice.

Dear Mrs. M. We very much appreciate your comments regarding your stay at the ibis budget Madrid Centro las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael P Jefe de Recepción / Front desk Manager

Not up to Ibis hotel standards

Customer review rating 2.5/5

Beatrice Business - Confirmed reviews ALL

I was quite disappointed with my stay at this Ibis hotel. Firstly, there was no hairdryer in the room, which is a basic amenity I expected. The location was also less than ideal, situated in a not-so-great area that didn't feel very safe or convenient. To make matters worse, the bathroom was awkwardly placed inside the sleeping area with no separation, and it was extremely small, barely functional. Overall, this hotel did not meet the usual standards I associate with the Ibis brand.

Dear Mr M. Thank you for taking the time to tell us about your experience at the ibis budget Madrid Centro las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael P Jefe de Recepción / Front desk Manager

Awful service

Customer review rating 0.5/5

Gerardo G. Families - Confirmed reviews ALL

I had another reservation one day from my checkout and they didn’t let me leave my luggage there, plus they were extremely rude about it, I wouldn’t stay there ever, the rooms are very small but the staff is the worst

Estimado Sr. Gutierrez Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis budget Madrid Centro las Ventas. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis Budget, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Rafael P Jefe de Recepción / Front desk Manager

Very happy with my stay will be better coming back again

Customer review rating 5.0/5

Caroline C. Couples - Confirmed reviews ALL

Very clean room every day and clean towels everything was 100% can't fault it

Dear Mrs C.. We very much appreciate your comments regarding your stay at the ibis budget Madrid Centro las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael P Jefe de Recepción / Front desk Manager

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Other web-users rate our hotel

  • 1,107 reviews 9/10 Location
  • 1,259 reviews 5.1/10 Room
  • 950 reviews 8.9/10 Service
  • 16 reviews 8.9/10 WiFi
  • 571 reviews 8.4/10 Cleanliness
  • 470 reviews 6.1/10 Breakfast
  • 190 reviews 6.6/10 Vibe
  • 12 reviews 9.4/10 Bar

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.