ibis Madrid Centro las Ventas 2 stars

Customer review rating (ALL Rating) 4.5/5 1,146 reviews

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ibis Madrid Centro las Ventas - Image 1
ibis Madrid Centro las Ventas - Image 2
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C Julio Camba 1 esq Alcala, 28028 MADRID, Spain

Description

Hotel extras

  • GREEN KEY certification: For a more sustainable and eco-friendly world.

  • Private garage parking available for a supplement; limited spaces apply

  • Free high-speed WIFI throughout the hotel. Browse, work or enjoy streaming

  • One minute from Ventas metro. Downtown in 15 minutes. Ideal access

  • Easy access to Calle 30 from hotel, connecting with key points of interest

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Madrid Centro las Ventas

C Julio Camba 1 esq Alcala
28028 MADRID
Spain

GPS:40.43045, -3.66409

Telephone
Fax +34 910 80 37 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a relaxed and cozy atmosphere in our bar, perfect to unwind after a busy day. Sip refreshing drinks, enjoy snacks, and relax or work comfortably. Ideal for recharging.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,146 reviews

Customer review rating 4.5/5

Alaa A. A. N. Solo - Confirmed reviews ALL

Thank you for your kind review. We are delighted to hear that you found our hotel cozy and clean, and that our location close to the metro was convenient for your stay. Your satisfaction is the greatest reward for our team. We look forward to welcoming you back on your next visit. Kind regards, Elena. Recepción.

Customer review rating 4.0/5

Florian W. C. J. Couples - Confirmed reviews ALL

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our convenient location and the excellent public transport connections, making it easy to reach both the city and the airport. We also appreciate your feedback regarding the room's natural light. While some of our rooms have different views and layouts, we understand how this can impact the overall experience and we value your comments as they help us continue improving our service. Please, note that at the time of booking we offer different types of rooms, so you can chose the better based on your preferences. We hope to have the pleasure of welcoming you back to ibis Madrid Centro Las Ventas on your next visit to Madrid. Kind regards, Elena. Reception.

Customer review rating 2.0/5

Maria S. C. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. We understand how frustrating it must have been to wait at reception despite having completed the online check-in. Our establishment strictly complies with the legislation in all areas, including the registration of every guest staying with us. Regarding issues with room servicing, towel replenishment, and the room key during your stay, we feel really upset, fortunately we are in reception 24 hours so any incidence can be solved quickly. Please accept our apologies for these inconveniences. The comments you have shared will be reviewed with the relevant teams, as they do not reflect the level of service we strive to provide. We appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again in the future and provide you with a much smoother experience. Kind regards, Elena. Recepción.

Customer review rating 4.5/5

Nigel H. Solo - Confirmed reviews ALL

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay, particularly the friendliness of our reception and breakfast teams, the comfort of your room, and the quality of our breakfast service. Your kind words are greatly appreciated and will be shared with our staff. We also appreciate your comments regarding the absence of a safe in the room. We understand the importance of feeling that your valuables are secure during your stay, and we regret any inconvenience this may have caused. Guest feedback like yours is invaluable in helping us improve our services and facilities. We hope to have the pleasure of welcoming you back to Ibis Madrid Centro Ventas in the near future. Kind regards, The Ibis Madrid Centro Ventas Team.

Customer review rating 2.0/5

Laurent Y. F. B. Business - Confirmed reviews ALL

Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay regarding the noise from the windows, the hot water system, and the repeated issues with your room key card. This is certainly not the experience we aim to provide to our guests. Please be assured that your comments have been shared with the relevant departments so that these matters can be reviewed and improved. We truly appreciate your observations, as they help us continue improving our services and facilities. We hope to have the opportunity to welcome you again and provide you with a much more comfortable experience. Best regards, Elena. Recepción.

Other web-users rate our hotel

  • 851 reviews 9.4/10 Location
  • 928 reviews 6.7/10 Room
  • 794 reviews 9.2/10 Service
  • 7 reviews 2.4/10 WiFi
  • 517 reviews 6.7/10 Comfort
  • 343 reviews 8.3/10 Cleanliness
  • 289 reviews 7.6/10 Breakfast
  • 255 reviews 5.3/10 Value

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