Grand Mercure Jakarta Harmoni 5 stars

Customer review rating (ALL Rating) 5.0/5 1,754 reviews

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Grand Mercure Jakarta Harmoni - Image 1
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Jl Hayam Wuruk No 36 37, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Capital city.

  • Only 30' minutes' drive (26 km) to Soekarno Hatta International Airport.

  • Near Shopping Center, Embassy and office's.

  • Since the opening in November of 2012, this hotel is known as the first brand for Accor Group

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37
10120 JAKARTA
Indonesia

GPS:-6.160168, 106.81966

Telephone
Fax +62 21 3453999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  5.0/5  1,754 reviews

Customer review rating 4.0/5

Loh B. R. A. Couples - Confirmed reviews ALL

Dear Mr. Loh B. R. A., Thank you for taking the time to share such a detailed and heartfelt review of your many stays with us at Grand Mercure Jakarta Harmoni. First and foremost, please allow us to express our sincere appreciation for your continued loyalty to our hotel and to ALL – Accor Live Limitless. The fact that you have stayed with us so many times and that our team members have come to know and remember you is truly meaningful to us. We are grateful for your continued trust and support as an ALL Accor member over the years. We are especially pleased to hear that, despite the changes and natural aging of the property, the warmth and dedication of our team have continued to leave a positive impression. Your kind words regarding our long-serving colleagues will certainly be shared with the team, and we are sure they will be deeply appreciated. At the same time, we sincerely regret that this particular stay did not meet the level of experience you have come to expect from us. We understand your concerns regarding the room assignment, noise from the main road, sound insulation, and the additional inconvenience caused by high occupancy during seminars, particularly at the elevators and breakfast area. Regarding your request for a high-floor room facing the preferred direction, room allocation is subject to availability at the time of arrival, particularly during periods of high occupancy. Nevertheless, we understand your frustration, especially as a returning guest who has stayed with us on numerous occasions. We also acknowledge your feedback regarding the balance between group events and the comfort of our individual house guests, and this is an important point for us to review operationally. We are also continuously working on property improvements, including phased refurbishment projects, to address the natural aging of certain areas and further enhance the overall guest experience. Your feedback is particularly valuable to us because it comes from a guest who has known and experienced our hotel over many years. While we are sorry to hear that you may consider staying elsewhere, we truly hope this is not a final farewell. We would be honoured to welcome you back and provide the level of recognition, comfort, and service that you have come to expect from our team. Thank you once again for your loyalty, patience, and honest feedback throughout the years. We will certainly miss welcoming you as well. Warm regards, Rury Mashuri General Manager

Customer review rating 5.0/5

Putri M. Couples - Confirmed reviews ALL

Dear Ms. Putri M., Thank you very much for your kind feedback and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and found our hotel pleasant. Your appreciation is truly valued and serves as great motivation for our team to continue providing a comfortable stay and attentive service to all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Rury Mashuri General Manager

Customer review rating 4.0/5

Sudhansu B. Solo - Confirmed reviews ALL

Dear Mr. Sudhansu B. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the warm welcome from our Reception team and the service you experienced when collecting your complimentary drinks. We are truly sorry that you had to wait without assistance and that your concern did not receive the level of attention it deserved when you reported it to our Reception team. We understand how disappointing this must have been, and we take your comments seriously. Your feedback has been shared with the relevant teams as an important reminder to be more attentive, responsive, and welcoming at every guest touchpoint. We will continue working to improve our service and ensure that every guest feels genuinely valued and well taken care of throughout their stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit. Best regards Rury Mashuri General Manager

Customer review rating 4.0/5

Arianthy I. Business - Confirmed reviews ALL

Dear Ms. Arianthy I., Thank you for your wonderful review of Grand Mercure Jakarta Harmoni. We are delighted to know that you enjoyed the cleanliness of our hotel and found our staff warm and welcoming. We are also pleased to hear that you had an overall good experience during your stay. Your kind words are a great encouragement to our team, and we will continue striving to provide attentive service and a comfortable stay for all our guests. We look forward to welcoming you back for another memorable stay. Warm regards, Rury Mashuri General Manager

Customer review rating 5.0/5

Muhammad A. Business - Confirmed reviews ALL

Kepada Bapak Muhammad A., Terima kasih atas ulasan positif Anda mengenai pengalaman menginap di Grand Mercure Jakarta Harmoni. Kami sangat senang mengetahui bahwa Anda merasa puas dengan keramahan dan pelayanan yang diberikan oleh tim kami, serta menikmati lokasi hotel yang strategis. Apresiasi Anda menjadi motivasi bagi kami untuk terus memberikan pelayanan yang hangat, profesional, dan memberikan kenyamanan terbaik bagi setiap tamu. Kami berharap dapat kembali menyambut Anda di kunjungan berikutnya dan memberikan pengalaman menginap yang semakin menyenangkan. Salam hangat, Rury Mashuri General Manager

Other web-users rate our hotel

  • 159 reviews 8.2/10 Location
  • 511 reviews 9.1/10 Room
  • 898 reviews 9.5/10 Service
  • 8 reviews 8.6/10 WiFi
  • 412 reviews 9.4/10 Food
  • 293 reviews 9.7/10 Cleanliness
  • 234 reviews 8.9/10 Breakfast
  • 143 reviews 9.3/10 Vibe

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