Mercure Jakarta Sabang 4 stars

Customer review rating 4.4/5 3,730 reviews

Mercure Jakarta Sabang
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Study room concept for meeting room and lounge

  • Inspired by local culture with 165 rooms with modern Betawi vintage design

  • Easy access to several embassies and commercial offices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Jakarta Sabang

Jl H Agus Salim No 11
Gambir Jakarta Pusat
10110
jakarta
indonesia

Tel: +62213503066

Fax: (+62)21/3503067

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 35km / 21.75 miles - Shuttle paying

  • By train

    GAMBIR At 1km / 0.62 miles

GPS :-6.182188, 106.824887

Our accommodations

Superior Room with Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe with Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

CLOVIA RESTAURANT

Type of cuisine: International

A selection of traditional and international food menu is proudly served for culinary lovers. Delicious and healty dish, hospitality services with pool and garden view is a perfect combination.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY

Non contractual photo

Experience the warmth and stylish ambience on our Lounge Bar, which offers coffee, tea, range of wines, coctails and mocktails. A perfect place to meet, talk business and hangout while listening to our chilled-out music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 297

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Jakarta Sabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,730 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,550 reviews

Good stay

Customer review rating 4.4/5

A. S. Solo - 31/03/2020 Confirmed reviews ALL

Everything was smooth, people are helpful and friendly and the room was also nice. I came to the hotel since I needed some quiet time to fully rest, which I had on the first night but the second night the guests in one of the neighboring rooms were talking very loudly until very late past midnight, and the water dispenser in the corridor was empty. Breakfast was okay though I wished there had had been more vegetables to be served. I was bitten by some bugs when sitting on the sofa, but the hotel people were very rensponsive and when I came back to my room the sofa had been cleaned and sprayed with some bug repellent. Room service was efficient. Overall I'm very satisfied. I arrived having booked for one night, but ended up staying four nights.

Located but rooms so dak

Customer review rating 4.4/5

Andrew K. Couples - 28/03/2020 Confirmed reviews ALL

We enjoyed two recent stays, the hotel is well located easy to get taxi. The hotel is clean as are the rooms. A couple of problems. 1 the rooms are too dark even your staff could not see adequately 2 The wifi above floor 1 is terrible low quality 3 in a wheelchair the floors are uneven especially on entrance to the lifts Overall good hotel w great friendly staff esp Ya I

Dear Andrew K., I hope you all arrived safely back home and We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang! I will share your comments with our team and liaise with the department concerns. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we looking forward to see you on your next visit. Sincerely, Suryani Front Office Manager

Nice friendly

Customer review rating 4.4/5

Aep Business - 26/03/2020 Confirmed reviews ALL

The hotel is comfortable, the service of the staff is amazingly friendly and helpful. breakfast is tasty, but not varied, because of the tight schedule so I can't enjoy all the hotel facilities. Will definitely stay here again when in Jakarta.”

Dear Mr.Putra , Thank you for your recent stay with Mercure Jakarta Sabang! We are thrilled and appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we looking forward to see you on your next visit. Sincerely, Suryani Front Office Manager

Good rest

Customer review rating 4.4/5

Muhammad A. M. Business - 22/03/2020 Confirmed reviews ALL

Its given me services excellent

Dear Bapak Muhammad M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you back again soon. Sincerely, Suryani Front Office Manager

Great Stay at Hotel Mercure Sabang

Customer review rating 4.4/5

Sasikumar Business - 21/03/2020 Confirmed reviews ALL

As usual, the team excelled all our expectations. Great place with a great team. Keep up the good work.

Dear Mr. SASIKUMAR R., Thank you for being our loyal member and thank you for staying with us and providing your generous feedback as well. Your kind and generous comment regarding our hotel and associate services are truly appreciated. Rest assured that your comment have been shared with all the member of the hotel team. This will further motivate us to consistently provide exceptional service to all of our valued guests, such as yourself. Once again, on behalf of the entire hotel team, I would like to thank you for your positive commendation and we are eagerly looking forward for your return soon. Sincerely, Suryani Front Office Manager

Unique stay

Customer review rating 4.4/5

Guninta Couples - 20/03/2020 Confirmed reviews ALL

I have stayed in this hotel for a few times before. I like the location, which is known for its culinary in Jakarta. I arrived prior to official check in time, but I was given a room immediately. They welcomed me to use my room upgrade voucher, as Accor member benefit, so I was given a more spacious room. The room was clean and comfortable. I also liked their initiative to be more green by placing glass jar that can be filled by drinking water (water dispenser available in every floor corridor). The only feedback I could give related to the room was the amenities. The shower gel was too little for one night stay for two people. What made my stay unique was the welcome cake. The hotel gave me my framed picture and pop-up picture that was so personalized. I like running so in the pop-up picture I was depicted as a runner with a finisher medal. The effort they made to know this! Overall, I really enjoyed my stay, especially because of the late check out feature that they gave to us.

Dear Ms. Guninta, Thank you for choosing to stay with Mercure Jakarta Sabang during your recent visit to Jakarta. I was very happy to read that you were enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you back in soon time. Sincerely, Suryani Front Office Manager

good stay, well located, love the foods in particular.

Customer review rating 4.4/5

Yolanda Business - 05/03/2020 Confirmed reviews ALL

Certainly will stay there again when visiting Jakarta for business next time.

Dear Ms. YOLANDA S., We are very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback about your stay. Situated in the most prime area , Mercure Jakarta Sabang always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryani Front Office Manager

Comfortable room

Customer review rating 4.4/5

Maurits Business - 05/03/2020 Confirmed reviews ALL

Development Points: - I come very frequently yet the front desk still scan my passport every time I visit - I have frequently requested invoices by email but it appears the front desk staff STILL haven't corrected my email address from ma… to ma… - The shower water is not hot enough. Even on max it is luke warm at best - In a country where we can't drink tap water I think it is inconvenient that there is no water available in the room anymore. Suggestions: provide 1 bottle or install a water filtration system for the whole hotel - Every time I stay I have to request an iron and iron board be delivered to the room. Would be good if the staff learnt this request and just put it in the room (or cupboard) waiting for me

Dear Mr. MAURITS W., Thank you very much for taking some of your precious time to complete the survey and thank you for being our Gold Member. We very much appreciate your continued support towards Mercure Jakarta Sabang although I was hugely disappointed to note that we didn't live up to your expectations on this occasion. I have directly addressed the concerns to our concerned Managers for necessary follow up and immediate improvement. Please accept my sincerest apologies for this unpleasant experience. At Mercure Jakarta Sabang it is our aim to always provide a good experience for every customer; therefore your feedback is very important to us. I do hope that you will give us the opportunity to redeem ourselves once again and to restore your faith in us. Thank you again for sharing your experience and we do look forward to welcoming you again soon at Mercure Jakarta Sabang. Yours Sincerely, Suryani Front Office Manager

Well Located, Clean

Customer review rating 4.4/5

Defi Business - 24/02/2020 Confirmed reviews ALL

Accordance to the located of Mercure Jakarta Sabang Hotel near from Ministry of BUMN, Ministry of Transportation and other offices. Please provide a business center with some desks, computers and a printer. So we can print documents more comfortable and doesn't interfere with the front desk. Thanks

Dear DEFI, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager

Short Trip, Good Stay

Customer review rating 4.4/5

H. Business - 05/02/2020 Confirmed reviews ALL

Stayed at Mercure Sabang for a short business trip. I would say the reception was wonderful, check in was a breeze, facilities were great, environmental friendly and got my well deserved rest at night. The breakfast offered decent spread with a mix of local and english cuisines. I love the breakfast atmosphere, it is small, calm and peaceful, which is important to re-energize your day before my busy schedule starts. I would recommend the stay due to its location which is accessible to most businesses in the area. However, the one way road causes a challenge when you are making your way in during busy hours.

Near to my meeting place

Customer review rating 4.4/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Its a walking distance to Bank Indonesia so i dont be late for my meeting.

Nice service

Customer review rating 4.4/5

Novia A. Business - 03/02/2020 Confirmed reviews ALL

Your staff were very helpful, since I need help with my stuff. Thanks

Nice décor

Customer review rating 4.4/5

Fred Solo - 28/01/2020 Confirmed reviews ALL

Stayed for three nights. Good location.

Dear FREDERIK S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager

Comfortable

Customer review rating 4.4/5

Endah H. Couples - 28/01/2020 Confirmed reviews ALL

Nice

Dear ENDAH H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager

Well located

Customer review rating 4.4/5

Bondan T. S. Families - 27/01/2020 Confirmed reviews ALL

We stayed in Mercure Sabang on the New Year Eve. It was great, because close to good restaurants and to Monas, the center of New Year activities. We walked to Monas, then to Jl. Thamrin to enjoy the festive environment. The hotel itself is good, friendly staff (so helpful in the rainy New Year celebration). Bright room. If the room is equipped with a mirror in the bedroom area, will be better. The breakfast is so so. It was so crowded, and the food was not readily refilled. So have to wait sometimes.

Dear BONDAN S., Thank you for taking the time to provide us with a review of your recent stay with us at Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. We regret that you have an unpleasant experience regarding the breakfast. We will take corrective actions toward this matter to prevent the similar thing happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager

Well located, nearby public interests and malls

Customer review rating 4.4/5

James B. Families - 26/01/2020 Confirmed reviews ALL

I love breakfast with Carbonara, delicious

Dear JAMES B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager

2 stars hotel

Customer review rating 4.4/5

Julia Solo - 26/01/2020 Confirmed reviews ALL

First of all, Pay attention to detail when you send survey, address your guest name carefully as my name is Julia not julianto. My trip were for study & work, so I spend my time a lot in the room. Check in was ok assisted by male staff very polite. Room was dark & smell humidity, towels were smells bad & like ”kain pel” torn everywhere & grey colour instead of white, small bottle of shower gel & shampoo? Not even enough for 1 person, internet not working in the room (I have to run to smartfren to get pocket wifi as I need internet for my work & study), although I don't watch tv but the channels was very limited(no net tv) plus the vision & volume of tv not clear at all (layarnya bersemut semua & suaranya sember). Over all experience was bad. I won't stay again for sure. A 4 star hotel with lower performance than ibis style as a part of accor group. I stay quite a lot with accor. Good point is only location as its close to my university. When I asked for a change of my towels, i’ve received proper towels & extra shampoo & shower gel. Please train all your female and some of your male staff as they have no gesture of hospitality. I'm working in hospitality as a flight attendant over 18yrs, never once I don't smile when I welcome my guest on board. I even say hi & morning to them, yet they don't even reply me but just stare at me. Train them not to check their guest from their appearance too obvious with judging eye as your guests are the one who pay your salary(that’s my number 1 rule briefing to my crew). You got to have performance check sometimes through mystery guest to find out how your staff behaves & how they perform.

Dear MRS.JULIA Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Golly Lutfi General Manager

Awesome

TripAdvisor rating 4.5/5

Harryxxx123 Business - 26/01/2020 TripAdvisor review

Awesome trip with quality sleep during the trip. Excellent breakfast and staff to serve the customers. Strategic location and ease access to city centre. Value for money. Will definitely come again in future.

Comfortable and friendly

TripAdvisor rating 4.5/5

Paul T Business - 17/01/2020 TripAdvisor review

Great location, with an easy walk to the mass rapid transit (MRT) system. Having the street food of Jl Sabang a short walk away is great. The rooms are comfortable, the breakfast good and an evening meal enjoyable. Most importantly the staff are friendly, helpful and so good at their job.

Mercure Sabang Hotel Review

Customer review rating 4.4/5

Riza Business - 14/01/2020 Confirmed reviews ALL

Not bad, but in the first day there is a problem which my type bed request doesnt clear enough from the hotel. It was a little bit problem, but for me its a very sensitive thing because it will depends on my comfortable in the first impression. So, please in the future be carefull about your customer request.

Dear RIZA Thank you for staying at Mercure Jakarta Sabang and for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken and that it will always be our commitment to keep on improving our services in order to meet our Guest's expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Golly Lutfi General Manager
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