Mercure Jakarta Sabang 4 stars

I have stayed in this hotel for a few times before. I like the location, which is known for its culinary in Jakarta. I arrived prior to official check in time, but I was given a room immediately. They welcomed me to use my room upgrade voucher, as Accor member benefit, so I was given a more spacious room. The room was clean and comfortable. I also liked their initiative to be more green by placing glass jar that can be filled by drinking water (water dispenser available in every floor corridor). The only feedback I could give related to the room was the amenities. The shower gel was too little for one night stay for two people. What made my stay unique was the welcome cake. The hotel gave me my framed picture and pop-up picture that was so personalized. I like running so in the pop-up picture I was depicted as a runner with a finisher medal. The effort they made to know this! Overall, I really enjoyed my stay, especially because of the late check out feature that they gave to us.

Certainly will stay there again when visiting Jakarta for business next time.

Development Points: - I come very frequently yet the front desk still scan my passport every time I visit - I have frequently requested invoices by email but it appears the front desk staff STILL haven't corrected my email address from ma… to ma… - The shower water is not hot enough. Even on max it is luke warm at best - In a country where we can't drink tap water I think it is inconvenient that there is no water available in the room anymore. Suggestions: provide 1 bottle or install a water filtration system for the whole hotel - Every time I stay I have to request an iron and iron board be delivered to the room. Would be good if the staff learnt this request and just put it in the room (or cupboard) waiting for me

Accordance to the located of Mercure Jakarta Sabang Hotel near from Ministry of BUMN, Ministry of Transportation and other offices. Please provide a business center with some desks, computers and a printer. So we can print documents more comfortable and doesn't interfere with the front desk. Thanks

Stayed at Mercure Sabang for a short business trip. I would say the reception was wonderful, check in was a breeze, facilities were great, environmental friendly and got my well deserved rest at night. The breakfast offered decent spread with a mix of local and english cuisines. I love the breakfast atmosphere, it is small, calm and peaceful, which is important to re-energize your day before my busy schedule starts. I would recommend the stay due to its location which is accessible to most businesses in the area. However, the one way road causes a challenge when you are making your way in during busy hours.

Its a walking distance to Bank Indonesia so i dont be late for my meeting.

Your staff were very helpful, since I need help with my stuff. Thanks

Stayed for three nights. Good location.

Nice

We stayed in Mercure Sabang on the New Year Eve. It was great, because close to good restaurants and to Monas, the center of New Year activities. We walked to Monas, then to Jl. Thamrin to enjoy the festive environment. The hotel itself is good, friendly staff (so helpful in the rainy New Year celebration). Bright room. If the room is equipped with a mirror in the bedroom area, will be better. The breakfast is so so. It was so crowded, and the food was not readily refilled. So have to wait sometimes.

I love breakfast with Carbonara, delicious

First of all, Pay attention to detail when you send survey, address your guest name carefully as my name is Julia not julianto. My trip were for study & work, so I spend my time a lot in the room. Check in was ok assisted by male staff very polite. Room was dark & smell humidity, towels were smells bad & like ”kain pel” torn everywhere & grey colour instead of white, small bottle of shower gel & shampoo? Not even enough for 1 person, internet not working in the room (I have to run to smartfren to get pocket wifi as I need internet for my work & study), although I don't watch tv but the channels was very limited(no net tv) plus the vision & volume of tv not clear at all (layarnya bersemut semua & suaranya sember). Over all experience was bad. I won't stay again for sure. A 4 star hotel with lower performance than ibis style as a part of accor group. I stay quite a lot with accor. Good point is only location as its close to my university. When I asked for a change of my towels, i’ve received proper towels & extra shampoo & shower gel. Please train all your female and some of your male staff as they have no gesture of hospitality. I'm working in hospitality as a flight attendant over 18yrs, never once I don't smile when I welcome my guest on board. I even say hi & morning to them, yet they don't even reply me but just stare at me. Train them not to check their guest from their appearance too obvious with judging eye as your guests are the one who pay your salary(that’s my number 1 rule briefing to my crew). You got to have performance check sometimes through mystery guest to find out how your staff behaves & how they perform.

Awesome trip with quality sleep during the trip. Excellent breakfast and staff to serve the customers. Strategic location and ease access to city centre. Value for money. Will definitely come again in future.

Great location, with an easy walk to the mass rapid transit (MRT) system. Having the street food of Jl Sabang a short walk away is great. The rooms are comfortable, the breakfast good and an evening meal enjoyable. Most importantly the staff are friendly, helpful and so good at their job.

Not bad, but in the first day there is a problem which my type bed request doesnt clear enough from the hotel. It was a little bit problem, but for me its a very sensitive thing because it will depends on my comfortable in the first impression. So, please in the future be carefull about your customer request.