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Mercure Jakarta Sabang 4 stars

Customer review rating 4.4/5 3,850 reviews

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Mercure Jakarta Sabang
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Hotel extras

  • Study room concept for meeting room and lounge

  • Inspired by local culture with 163 rooms with modern Betawi vintage design

  • Easy access to several embassies and commercial offices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • MassagePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Sabang

Jl H Agus Salim No 11
Gambir Jakarta Pusat
10110
jakarta
indonesia

Tel: +62213503066

Fax: (+62)21/3503067

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 35km / 21.75 miles - Shuttle paying

  • By train

    GAMBIR At 1km / 0.62 miles

GPS :-6.182188, 106.824887

Our accommodation(s)

Superior Room with Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Bathrobe

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Bathrobe

Deluxe with Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Bathrobe

Deluxe with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Bathrobe
Rooms

Our restaurants and bars

CLOVIA RESTAURANT

Type of cuisine: International

A selection of traditional and international food menu is proudly served for culinary lovers. Delicious and healty dish, hospitality services with pool and garden view is a perfect combination.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY

Non contractual photo

Experience the warmth and stylish ambience on our Lounge Bar, which offers coffee, tea, range of wines, coctails and mocktails. A perfect place to meet, talk business and hangout while listening to our chilled-out music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 297 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Jakarta Sabang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,850 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,736 reviews

A lovely hotel

Customer review rating 4.4/5

Rucira Couples - 12/01/2021 Confirmed reviews ALL

Come here to celebrate wedding anniversary as this is our wedding venue years ago. And I was touched with how happy they are to welcome us back. They surprised us with lovely decoration in the room, including the music and the cake. As we travel often and being a member of several hotel chain loyalty club, we know we can get this kind of perks.. However what makes Mercure Jakarta sabang can beat even 5stars hotel that I've been stayed at is the sincerity and how all the elements from concierge, front desk & FOM , Restaurant until house keeping trully want to makes our stay pleasant and memorable. Applaud for good coordination within each function. Reception is very polite and make our checking process soo swift, decoration and the room is very clean, including the bathroom, I didn't feel this hotel is already more than 5years as they kept the bathroon so clean. Love the fact that no more plastic bottle provided in the room and replace with dispenser. Good step in protecting environment. We had dinner (with no expectation about the tastes as it was rainy outside and our plan to walk exploring nearby area is cancelled). Turns out the sup buntut is so delicious meat is tender , perfect! (Incl. tasty sambal hijau), loved also the wagyu beef. But I should not be surprised as back then I remember the food here is indeed delicious, Indonesian food still tastes authentic Indonesian. In thr morning the restaurant staffs greet us happily and served us worth a 5* rating. All in all very memorable visit. If you are in a business trip or first time visit jakarta staying in this hotel is a perfect choice, perfect location near local eateries and cbd. You never feel lonely as all the staffs will welcome you warmly. Thank you Ibu Suryani, Stevi, Ilham dan Dede and more staffs that I cannot mentioned for making our stay very memorable

Excellent service

Customer review rating 4.4/5

A Friends - 08/01/2021 Confirmed reviews ALL

Not a fan of the dimmed light on the hall and room. But the service from all the staff is beyond my expectation, it really brighten up the mood.

Sleep was not good enough

Customer review rating 4.4/5

Frizni Families - 06/01/2021 Confirmed reviews ALL

I completely understand that the hotel turned on the music near 12.00 am at new years eve, but not with the speaker in each room, while in the corridor was merely okay. I could not sleep well, and so did my spouse and 7 years old son.

Dear Mr. Andry, Thank you very much for your recent stay and thank you for your time to complete online the survey. We appreciate your comments and I truly apologise that the New Year’s music celebration and the countdown that played has caused inconvenienced for you and family although it was communicated to all guests through letter informing the activity. At Mercure Jakarta Sabang, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Mercure Jakarta Sabang. Kind regards, Suryani Front Office Manager

Well located

Customer review rating 4.4/5

Thanks Families - 04/01/2021 Confirmed reviews ALL

Good stay

Strategic Location

Customer review rating 4.4/5

Micks Couples - 04/01/2021 Confirmed reviews ALL

It was a nice and relaxing stay after new year that include many walk near the area to find great food and morning walk near monas area was also very good.

Good Stay

Customer review rating 4.4/5

Augustinus Families - 04/01/2021 Confirmed reviews ALL

Very good hospitality

Good Services.

Customer review rating 4.4/5

David C. Couples - 03/01/2021 Confirmed reviews ALL

I like the way the staff great me politely and look very sincere, that’s what make me as a customer feels like hhaving a conversation with my inner circle.

Located is good, the staff also are nice, facilities are good.

Customer review rating 4.4/5

Dian F. A. Families - 02/01/2021 Confirmed reviews ALL

I checked in arround 2.45pm and I booked 2 rooms on Dec 31st 2020. 1st I requested was on highest floor and the receptionist told me all bed are twin bed on the 6th floor. They gave me room at 2nd floor and in the corner and very closed to emergency door. I don’t mind about the floors. But At arround 9pm Dec 31st I heard a noise, some guy fixing the room right in front of me... at 9pm??? Why should fixing room at night? Why didn’t fix it in the morning time or other time? The noise comes from the tools, the emergency door sound which was close and open and also the people whom fixed it. They talked quiet aloud and also from the handy talkie. Most of that time it should be a peaceful time. Even it was a new years eve... most of the guests I thought had peaceful time or gathering and havig chit chat with families. But the noises quiet disturbing...

Dear Mrs. Dian, Happy New Year 2021! Thank your recent stay and thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. Regarding your accommodation request 2 rooms with King sized bed and on high floor, we tried to accommodate all the request subject on availability, we tried to accommodate the request king sized bed but unfortunately as has been informed during check in that our higher floor only available twin bed only. We tried to accommodate by assigned your rooms with king size bed and close to each other. For the noises, please accept my sincerest apologies for the inconvenience caused and will share this feedback to the department concern and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryani Front Office Manager

great staycation

Customer review rating 4.4/5

Ryan Families - 01/01/2021 Confirmed reviews ALL

perfect facilities

well located, good stay, comfort for sleep

Customer review rating 4.4/5

T. Business - 27/12/2020 Confirmed reviews ALL

good and tasty food, near office, near center of foods district, just lift too small and a little have problem with shower. recommended for stay and sleep

Well located but...

Customer review rating 4.4/5

Azeria R. B. Families - 21/12/2020 Confirmed reviews ALL

I booked two rooms last week and when I asked for tea and coffee, it didn't arrive until I called for the second time. Then when I asked for the amenities, such as comb, the hotel staff said that he would like to buy it first. I asked once more until I left the hotel, I still haven't received the comb. Well, he could simply just said there's no comb available.

Dear Ms. Azeria, Thank you for your recent stay with Mercure Jakarta Sabang and taking the time to write a review about your recent stay with us. Thank you also for your time for the phone conversation last time, I was glad to have your feedback. Allow me to express my sincerest apologise for the inconvenience caused for the amenities was delayed during delivery and we will certainly speed this process up. Allow me to clarify the situation, we appreciate your feedback and we done an investigation in regards the issue. Found that we had delivered the items requested and no one from our staff ever mentioned to guest that we had to buy the comb from outside as we always have the items ready for our guest. At Mercure Jakarta Sabang it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and hopefully we will have the opportunity to welcoming you back in the near future and make your stay experience 100% satisfied. Kind regards, Suryani Front Office Manager

Comfortable and hospitable stay

Customer review rating 4.4/5

Daniel Business - 18/12/2020 Confirmed reviews ALL

The front desk manager and the staffs are very kind, flexible, and looked after our interests. They gave us what we need to have a pleasant stay, especially refreshing us for our appointment at the embassy early in the morning.

Good stay, Good service.

Customer review rating 4.4/5

Reza L. Business - 18/12/2020 Confirmed reviews ALL

It was a very pleasant stay in Mercure Sabang

Good stay

Customer review rating 4.4/5

Benny N. Business - 16/11/2020 Confirmed reviews ALL

first day stay in standard room. almost the same as other hotels. second day upgrade to deluxe type, the room is spacious and comfortable.

Good stay

Customer review rating 4.4/5

Thomas A. Business - 15/11/2020 Confirmed reviews ALL

Nice acomodation

Memorable hotel for big day

Customer review rating 4.4/5

Sheren Families - 10/11/2020 Confirmed reviews ALL

All the staffs very helpful, but mas Dino from the wedding organizer is my favorite because he's really nice. But the pool were closed, my kiddos cant swim for 3 nights, sad.

Nice stay

Customer review rating 4.4/5

Anggia Friends - 06/11/2020 Confirmed reviews ALL

Just nice, everything was clean, but I'm a bit disappointed with the breakfast, it served incomplete and also me and my friend booked 2 rooms in one booking number, but we are separate too far,

Dear Ms. Anggia M., Thank you for your recent stay with Mercure Jakarta Sabang and thank you for sharing your feedback. I sincerely apologize for the inconvenience in the room assignment as we only have limited twin bed in high floor at that time and we also would like to apologize that the breakfast did not meet your expectation. Your comments have been shared with the respective Head of Department for improvements and we do hope you give us an opportunity to welcome you again in the near future. Thank you. Best regards, Suryani Front Office Manager

well located,

Customer review rating 4.4/5

Anonymous Families - 04/11/2020 Confirmed reviews ALL

all good

Strategic Location, Warm welcome, nice foods.

Customer review rating 4.4/5

S W. D. A. Friends - 03/11/2020 Confirmed reviews ALL

I stayed here for 2 nights, everything's are very excellent, except the TV. TV can not connect to WIFI and we just ask for HDMI cable to the operator, but they informed that we have to save the deposit fee first around 600k (quite expensive for me). But other than that, all aspects from this hotels are good, such as location is near from Sabang street which is my favorite culinary spot in Jakarta. The room, all staffs, cleanliness, foods (breakfast and dinner) are excellent. If Covid-19 situation in Indonesia is getting better in the next day, please re-open swimming pool area. Thank you

Helpful and kind

Customer review rating 4.4/5

Maureen Families - 30/10/2020 Confirmed reviews ALL

Statisfied

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