Mercure Paris Arc de Triomphe Wagram Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 593 reviews

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Mercure Paris Arc de Triomphe Wagram Hotel - Image 1
Mercure Paris Arc de Triomphe Wagram Hotel - Image 2
Mercure Paris Arc de Triomphe Wagram Hotel - Image 3
Mercure Paris Arc de Triomphe Wagram Hotel - Image 4
3 rue Brey, 75017 PARIS, France

Description

Hotel extras

  • Bus station for direct travel to Paris Airportis a 5-minute walk away

  • A quiet and cozy hotel

  • Close to the Champs Elysées and the Palais desCongrès de Paris events center

  • Family Rooms for 4 people and crib available for hire.

  • Free WIFI access throughout the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The more the merrier! Travel with friends or family and enjoy a discounted rate by reserving 2 communicating or opposite rooms, depending on hotel availability.

Max. number of persons
4
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Arc de Triomphe Wagram Hotel

3 rue Brey
75017 PARIS
France

GPS:48.875976, 2.295988

Telephone
Fax +33 1 56 68 00 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 43 rooms
  • 2 rooms for people with reduced mobility
  • 10 connecting rooms
  • 43 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Room service Additional charge
  • Buffet Additional charge
  • Near the property
  • Indoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking

LE BAR

Photo out of - LE BAR

Bar Type
BAR
Capacity
6
Accessibility
Accessible service
Telephone +33 1 56 68 00 01

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only

Start your day with a delicious buffet breakfast served in our restaurant from 6.30 am, including hot and cold food. Or if you prefer, order a continental breakfast to be sent up to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  593 reviews

Customer review rating 4.5/5

Pamela H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Rajme I. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Carla D. C. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Zakaria M. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Saleh A. Business - Confirmed reviews ALL

Dear Guest, Thank you for leaving a review after your stay at Mercure Arc de Triomphe Wagram. We apologize if are disappointed about your stay, but please let me clarify something. The early check in, as you also said, is possible only if the hotel has the availability and it is not mandatory. You arrived at 8 am, quite early to find immediatly a room ready as check out time is until 12h and the day before we were fully booked. Regarding the payment, we only did a preauthorization of the first night (not the full amount) and not a payment, as the reservation was not a prepaid one. The preauthorization is a common procedure made by most of the hotels to test the credit card of the guest before the arrival. So there is no extra charge as you mentioned. Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 4.5/5

Rajme I. Families - Confirmed reviews ALL

Service was great and it has a great location

Customer review rating 4.0/5

Carla D. C. Solo - Confirmed reviews ALL

comfortabele, nette kamers

Customer review rating 2.5/5

Zakaria M. Business - Confirmed reviews ALL

One improvement suggestion about the breakfast, some dies flies in the fruit salade!

Customer review rating 2.5/5

Saleh A. Business - Confirmed reviews ALL

As a Silver member, I arrived at 8:00 AM, but my early arrival was not accommodated, and I had to wait until 2:00 PM to receive my room. While I understand that early check-in is subject to availability, the experience was disappointing, especially considering my membership status. In addition, the hotel had already pre-authorized/charged the full amount for the first night before my arrival. However, when I checked in, I was asked to pay again. I refused because the amount had already been held, and this unnecessary payment issue caused an even longer delay before I could access my room. Overall, the check-in process was poorly managed and did not meet the level of service I expected from Accor.

Dear Guest, Thank you for leaving a review after your stay at Mercure Arc de Triomphe Wagram. We apologize if are disappointed about your stay, but please let me clarify something. The early check in, as you also said, is possible only if the hotel has the availability and it is not mandatory. You arrived at 8 am, quite early to find immediatly a room ready as check out time is until 12h and the day before we were fully booked. Regarding the payment, we only did a preauthorization of the first night (not the full amount) and not a payment, as the reservation was not a prepaid one. The preauthorization is a common procedure made by most of the hotels to test the credit card of the guest before the arrival. So there is no extra charge as you mentioned. Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 0.5/5

Faisal A. Business - Confirmed reviews ALL

Myself, I will not book again in this hotel because of the rude attitude from the reception lady her name Faridah

Customer review rating 4.0/5

Pavel T. Business - Confirmed reviews ALL

Small hotel (lobby, rooms breakfast room are a bit small) but convenient

Dear Guest, Thank you for leaving us a comment after your stay at Mercure Arc de Triomphe Wagram. We are glad that you appreciated the location near the transports and many important Parisians spots. We hope to welcome you back next time! Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 5.0/5

Joakim S. Business - Confirmed reviews ALL

Excellent

Dear Guest, Thank you for such a positive review! We truly hope to see you next time in Mercure Arc de Triomphe Wagram. Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 5.0/5

Maria C. Business - Confirmed reviews ALL

Very nice.

Customer review rating 2.0/5

Hassan B. Business - Confirmed reviews ALL

The room and washroom sizes are so small

Customer review rating 4.5/5

Raphael P. Business - Confirmed reviews ALL

The reception staff were very kind and helpful.

Customer review rating 4.5/5

Uri L. Couples - Confirmed reviews ALL

Very pleasant small hotel in the centre of Paris

Customer review rating 2.5/5

Rafael R. Families - Confirmed reviews ALL

Regarding the Mercure Paris Arc de Triomphe Wagram hotel, we liked the facilities and location. It could have been a very satisfactory experience, however, something very unpleasant happened during our stay. In the early morning of May 15th, around 2 am, the fire alarm went off. We woke up very scared by a deafening noise. We went down to the reception in inappropriate clothes, considering we had no idea of ​​the level of emergency. The receptionist only told us that there was no fire and that we could return to the room. We returned to the room, my wife, who is pregnant, was very scared. We had difficulty falling back asleep after the incident, which compromised our next day of sightseeing in the city. We received no explanation of what happened, nor any apology. I did not expect this type of experience at an Accor hotel.

Dear Guest, Thank you for taking time to write a review after your stay at Mercure Arc de Triomphe Wagram. We apologize that the fire alarm rang during the night, but unfortunately this is out of our control as it tourned out that somebody was smoking inside the room. That's why alarms are made for. This incident can of course happen anywhere (no matter the hotel chain) at anytime and for security reasons it is important that the alarm works, even if we understand it's unpleasent. We hope to welcome you back for your next trip to Paris! Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 4.0/5

Douglas J. Solo - Confirmed reviews ALL

Good. Staff were friendly and accommodating.

Customer review rating 0.5/5

Bandar A. Business - Confirmed reviews ALL

As a frequent guest of Novotel, Ibis, and Mercure hotels—including a wonderful stay at the Mercure Arc de Triomphe Étoile in 2025—this particular hotel was a massive letdown. My ten-hour stay was a complete nightmare from start to finish. The experience began at reception with a cold, unwelcoming check-in from an employee who seemed completely untrained. Upon entering the room in 5th floor, I was shocked by the layout. It felt more like a pit than a hotel room; due to a heavily slanted structural beam, I literally had to duck my head just to move around the bed. Mainly I didn't see even a small bottle of drinking water in the room. No accessories provided in the room. Things only got worse when I returned from dinner at 1:15 a.m. to find the main door locked. Despite modern hotels usually having key-card access, I was forced to ring the bell for over ten minutes with no response. I only managed to get inside after looking up the hotel’s phone number and calling directly, after which the same receptionist opened the door with an angry look out of deep sleep and zero apology. The final straw came at 4:00 a.m. when the fire alarm blasted through the building. Panicked guests from all the floors evacuated into the street in their pajamas, where we stood waiting for over thirty minutes. The receptionist was left entirely on his own trying to disable and reset the system. When the sound finally stopped, everyone went back upstairs without any official explanation. When asked for details, the staff member, only the receptionist had no idea what happened and merely guessed that someone might have been smoking. This level of service is totally unacceptable. I got absolutely no sleep after the alarm and left exhausted at 7:00 a.m. This disaster has severely shaken my trust in the brand, and I will be looking into other hotel groups for my future business trips. Avoid this place.

Customer review rating 5.0/5

Emy S. Business - Confirmed reviews ALL

The staff were very friendly and helpful. The room was very clean and quiet. Great location.

Customer review rating 4.5/5

Shailesh V. S. Couples - Confirmed reviews ALL

Great location and good friendly staff ! All my request was accomplished. Only one issue - at late evening they had only 1 staff. So sometimes we have to wait.

Customer review rating 3.5/5

Sofien A. Business - Confirmed reviews ALL

I was a speaker for an event and had to book as close as possible to the venue The location was perfect

Customer review rating 5.0/5

Cassio M. Families - Confirmed reviews ALL

Stayed at Hôtel Mercure Paris Arc de Triomphe Wagram for a week during a family vacations, and have only great things to say about it. The staff is wonderful! Really a warm welcome and a constant attention to the smallest request. Everyone was very polite and supportive. Rooms are very comfortable, with all facilities working as expected. Location is awesome - 2 min walking from metro station that connect to all key places to visit in Paris.

Dear Guest, Thank you for sharing with us your experience at Mercure Arc de Triomphe Wagram. We are glad that your stay has been special thanks to our staff, to Emma, Malo and Vincent with whom we will of course share your feedback. We really hope to see you again for your next trip to Paris! Best regards, Marianna Cavalcanti - Deputy Manager

Customer review rating 5.0/5

Maxime R. Families - Confirmed reviews ALL

Very convenient

Other web-users rate our hotel

  • 249 reviews 9.2/10 Location
  • 273 reviews 6.2/10 Room
  • 253 reviews 8/10 Service
  • 175 reviews 3.7/10 Comfort
  • 89 reviews 6.8/10 Cleanliness
  • 88 reviews 6.5/10 Breakfast
  • 39 reviews 5.2/10 Value
  • 21 reviews 5.2/10 Food

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