Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

functional. nothing special

The rooms are very comfortable and equipped well as I expect from a Mercure. The location is excellent which is why I booked here. As a regular Accor customer I know the facilities I expect when I book each different Accor brand. The out of room facilities here are little more Ibis than they are Mercure I shall have to be a little more careful selecting in future.

6 night city stay

Nice, clean room. I enjoyed the stay at Hôtel Mercure Paris Arc de Triomphe Étoile.

Basic hotel with not enough facilities, but a great location.

It is a short night and early wake up kind of stay. Anyhow, good service and room quality

Good location but place without any procedures and low quality.

Great. Your staff was very friendly and helpful. Hotel is in a great location. Special commendation for your front desk staff.

The location is excellent, only the fishy smell from the market next to hotel and make me feel a bit unpleasant.

I cannot say enough good things about this place and its staff. In one word: "Excellent"! I would like to specially thank Monsieur Laurent at the front desk for going above and beyond to help us. We had real bad situation with a hotel that was part of our travel package, very falsely advertised! We were desperate to find a place quick and we had stayed at a different Mercure hotel before with great experience, so wanting to transfer to Mercure was the logical choice. Monsieur Laurent and the rest of the staff proved us right to have wanted to transfer to Mercure; this experience was even more superb than the last one! Mercure Hotel chain is lucky to have Monsieur Laurent; I think they should use him to train all front desk staff. The lady and the other two gentleman whom we encountered at the front desk for the remaining of our stay, were also extremely nice and professional. The rest of the staff from the cleaning to the dining were all very caring, attentive, and polite. I would definitely stay at this location again.

agreable

A very enjoyable 4 days - the staff awesome and the rooms clean and perfect for the time we had in Paris

Nothing to highlight. Late checkout was asked but it was not ceded. My platinum card from accor was not considered to receive this late checkout. Location is good and breakfast is ok. Only should enhance the services.

Recently refurbished, very comfortable rooms. Complimentary toiletries, robes & slippers are a nice touch. The hotel is located 2 minutes from Ternes Metro Station & 5 minutes from the Arc de Triomphe. Have stayed here several times and will definitely go back.

When arriving at the hotel we were greeted by a male receptionist behind a free standing desk with a computer of top Open Plan I guess would be the terminology. This immediately gave a very cold impression especially as the receptionist was far from pleased to see us. Later that day we decided to have our "welcome drink" and we were only offered soft drinks from the fridge close to the Receptionists free standing desk. It was only after confronting him with where is the bar that serves alcoholic drinks that he took down a small flight of stairs to where the Wine was kept but it was as if we had to drag the service out of him. It is much nicer to be served by a pro-active person not some one who acted as though his incentive package depended on him serving the least wine.