Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

I cannot say enough good things about this place and its staff. In one word: "Excellent"! I would like to specially thank Monsieur Laurent at the front desk for going above and beyond to help us. We had real bad situation with a hotel that was part of our travel package, very falsely advertised! We were desperate to find a place quick and we had stayed at a different Mercure hotel before with great experience, so wanting to transfer to Mercure was the logical choice. Monsieur Laurent and the rest of the staff proved us right to have wanted to transfer to Mercure; this experience was even more superb than the last one! Mercure Hotel chain is lucky to have Monsieur Laurent; I think they should use him to train all front desk staff. The lady and the other two gentleman whom we encountered at the front desk for the remaining of our stay, were also extremely nice and professional. The rest of the staff from the cleaning to the dining were all very caring, attentive, and polite. I would definitely stay at this location again.

agreable

A very enjoyable 4 days - the staff awesome and the rooms clean and perfect for the time we had in Paris

Excellent in general - Hotel is well located - Rooms are super comfortable (very good beds) - Breakfast is varied and fresh

Everything fine

well connected place - efficient check in/out process

Staff friendly & very helpful. Room clean & comfortable. Good selection for breakfast. Location very good for all sites & Eurostar.

I choose Accor hotels as I am a member of your loyalty program. I travel all around the world and I come to have certain expectations. So when I pay nearly €200 per night for a mini room (This is a sad parisian reality), I was at least expecting to have the same fantastic guest experience that I normally get. Instead, I came to a room where there was numerous hair on the floor of the bathroom. Simply unacceptable. I called reception and was offered another room.

Staff was very pleasant and super helpful to us during checkin, stay, and even when checking out. I’m only concerned about multiple breakfast charges made to my room even though we never ate in the hotel.

Nothing to highlight. Late checkout was asked but it was not ceded. My platinum card from accor was not considered to receive this late checkout. Location is good and breakfast is ok. Only should enhance the services.

This was sold as a Superior room in a 4 star hotel and to be honest we were left a little disappointed in the size and facilities provided. It all looked a lot bigger and nicer in your photos on the website. There was no minibar in the room as advertised, just an empty fridge. We had to go and buy our own bottled water from the Monoprix next door on the first day. On 2 of the days there was a single 500ml bottle of water left for 2 guests. I would expect a minibar to include some Coke or juice also. There were only 2 paper cups left for hot drinks each day, so if you used them in the morning, then there was nothing for the evening. The room and shower area were clean and the staff were friendly, but overall the facilities were not worth the money we paid for what was classed as a superior room.

I enjoyed it. I aprticularly appreciated the Chinese Employee at the reception. He was really helpful and was really trying to help. And he succeeded !

This is a beautiful hotel in the center of Paris with an amazing view from the suite balcony and amazing Staff. Full recognition of my accor membership with an upgrade to a beautiful suite. It's a 5 minutes walk to Arc de Triomphe and the famous Champs Elysees Avenue. The breakfast is one of the best i ever had at any Mercure hotel. Big thank you to Mrs. Aurélie Lio The Front Desk Manager for the beautiful suite upgrade. If i return to Paris, it will be my first choice for sure.

The staff was wonderful and helpful. The room was warm and stuffy. If I opened the window to get some air, it was extremely loud from the street noise while also allowing cigarette smoke in.

Comfortable, clean, staff very good, breakfast appropriately French and the hotel in great position for our requirements