Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 478 reviews

Mercure Paris Arc de Triomphe Étoile Hotel - Image 1
Mercure Paris Arc de Triomphe Étoile Hotel - Image 2
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Mercure Paris Arc de Triomphe Étoile Hotel - Image 4

Description

Hotel extras

  • 547 yards from the Arc de Triomphe. Direct access to La Défense

  • Special remote working offer available in our office rooms

  • Free WIFI throughout the hotel

  • Champs-Élysées and Palais des Congrès are nearby

  • Room service available

Our accommodation(s)

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Hotel location

Mercure Paris Arc de Triomphe Étoile Hotel

27 avenue des Ternes
75017 PARIS
France

GPS:48.878381, 2.295069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Start the day with a delicious buffet breakfast and a wide selection of food and beverages. If you prefer, order breakfast in your room or opt for the Express & Co set menu. If you are leaving before 6:30 am, enjoy our Early Bird breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  478 reviews

Customer review rating 4.5/5

Mathieu L. Business - Confirmed reviews ALL

Good comfort, nice breakfast, friendly staff

Customer review rating 4.5/5

Marc D. N. Business - Confirmed reviews ALL

The place is well located and the staff is warm. It is different from other places . A “Good Morning” with a true smile received from each member of the staff helps a lot and make the stay perfect . Also the head Muriel is always available. It is not an hotel. It is better than that .

Customer review rating 5.0/5

Aditi P. Business - Confirmed reviews ALL

V good experience

Customer review rating 3.0/5

Mahmoud A. Couples - Confirmed reviews ALL

Great location, nearby bus stops and metro stations. 9 mins walk from Arc de Triumph and Champs Elysees. Room is neat and tidy. We booked two months in advance and sent a request to have a street view room, but they didn't accommodate the said request. And when we complained the response was "its based on availability, the place is fully booked". We were surprised that we were charged with a 200 euros preauthorization withholding as a guarantee against any damages in the room. Which wasn't mentioned on the application/confirmation message/emails and/or any communications between us and the hotel. Which was extremely frustrating. Overall ; very pricey compared to the overall experience and customer service level. I visit Paris 3-4 times a year, this is the first and the last visit to this establishment.

Dear Mr A, Thank you for choosing to stay with us and for taking the time to share your feedback. It was my pleasure to personally welcome you upon your arrival at the hotel. We would like to confirm that we have responded to your previous email correspondence and would like to explain a few points regarding your stay. The picture you kindly sent us showed one of our Suite category rooms. The room you reserved and were allocated was a Privilege Room, which is the category booked for your stay. Please note that Privilege Rooms may face either the courtyard or the street, subject to availability at the time of arrival. As the hotel was fully booked during your stay, we were unfortunately unable to accommodate your request for a city-facing room. Nevertheless, we can confirm that the room assigned to you fully corresponded to the Privilege Room category that had been reserved. Regarding the €200 pre-authorization, this is a standard procedure requested at check-in for all guests to cover any incidental expenses that may be charged to the room during the stay. It is not intended as a deposit against potential damages. For your convenience, we are attaching a copy of the pre-authorization cancellation confirmation that has been cancelled on June 01st upon you departure. Sincerely, Julien BARBAS - Front Office Manager

Customer review rating 5.0/5

Daniel C. Friends - Confirmed reviews ALL

Very nice hotel. Clean and recently renovated, it was a pleasure to stay there. I want to thank the staff for the warm welcome and excellent service. I recommend this hotel for its value for money proposition and the location. Will definitely stay again.

Other web-users rate our hotel

  • 115 reviews 9.8/10 Location
  • 147 reviews 8/10 Room
  • 230 reviews 8.5/10 Service
  • 79 reviews 8.5/10 Breakfast
  • 78 reviews 7.7/10 Comfort
  • 71 reviews 8.1/10 Cleanliness
  • 30 reviews 4.9/10 Amenities
  • 26 reviews 3.8/10 Value

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