Mercure Paris Arc de Triomphe Étoile Hotel

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Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 413 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Special remote working offer available in our office rooms

  • Free WIFI throughout the hotel

  • Near the Champs Elysées and conference center. Direct access to La Défense.

  • Room service available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Arc de Triomphe Étoile Hotel

27 avenue des Ternes
75017 PARIS
France

  • CARS AIR FRANCE:  CARS AIR FRANCE ETOILE CHAMPS ELYSEES

  • ETOILE/GARE DE L'EST:  30, 31, 32 TERNES

  • GARE DU NORD/NEUILLY:  43 TERNES MAC MAHON

  • PTE CHAMPERRET/MONTPARNASSE:  92, 93 TERNES MAC MAHON

  • CHARLES DE GAULLE/NATION:  6 CH. DE GAULLE

  • LA DEFENSE/VINCENNES:  1 CH. DE GAULLE

  • NATION/PTE DAUPHINE:  2 TERNES

  • ARGENTEUIL:  C PTE MAILLOT

  • POISSY:  A CH. DE GAULLE

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By car

    A1 At 0.3km / 0.19 miles

  • By car

    A10 At 0.3km / 0.19 miles

  • By car

    A13 At 0.3km / 0.19 miles

  • By car

    PORTE DES TERNES At 0.3km / 0.19 miles

  • By car

    PORTE MAILLOT At 0.3km / 0.19 miles

  • By train

    PARIS GARE DE LYON At 8km / 5 miles

  • By train

    PARIS ST LAZARE At 1.5km / 0.93 miles

GPS:48.878381, 2.295069

Hotel services

Check-in from - Check out up to

In summary
On site
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Start the day with a delicious buffet breakfast and a wide selection of food and beverages. If you prefer, order breakfast in your room or opt for the Express & Co set menu. If you are leaving before 6:30 am, enjoy our Early Bird breakfast.

Our accommodation(s)

Enjoy a relaxing experience in our modern & functional superior rooms, all within a peaceful setting. For even more comfort, you can also stay in one of our two 323 sq. ft. suites with a private terrace.

Our guest reviews

Our guest reviews for
Mercure Paris Arc de Triomphe Étoile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  413 reviews

TripAdvisor Rating  4.0/5  821 reviews

Certificate of excellence 2022

Well located

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel doesn’t offer a 4* experience The cleaning was very poor The staff is a bit careless The amenities in the room are poor and they won’t even replace the shower cap during a 1 week stay The hotel is well located

Good stay, excellent service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Well located, discretely managed, excellent service over the clock

Well located comfortable stay

Customer review rating 4.0/5

Jonathan Couples - Confirmed reviews ALL

Well located. Comfortable. Clean. Nice having USB ports in the room. Good value. No Wi-Fi for the two days we were there due to some unexplained problem. Would’ve been nice to have it fixed within a day.

Comfortable and convenient

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very convenient location and comfortable hotel. Will definitely stay again.

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Clean room, good breakfast. Shower was only usable by holding it rather being on an adjustable fixing.

Well located

Customer review rating 4.0/5

Maria D. Friends - Confirmed reviews ALL

Wery good location, didn’t hear any noise from the outside. Clean rooms

Dear Maria d., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Arc de Triomphe Étoile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Julien Barbas - Chef de réception / Front Office Manager

an efficient trip

TripAdvisor rating 4.0/5

ben0itlefebvre Business - TripAdvisor review

A short travel to Paris to take part to the SITL. Kind reception, good location, very quiet room, wide range of products on the breakfast. Everything was right as usual. One of my best choice in Paris.

Well located and good stay

Customer review rating 4.5/5

Tushar S. Business - Confirmed reviews ALL

Excellent hotel with very helpful front desk staff that take care of every request The breakfast also is excellent The look of the croissants is not perfect but the taste and quality is excellent

Dear Tushar S., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Arc de Triomphe Étoile. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I also gave positive envolvment in the way how to prepare and bake the croissant, a must in France and especially in Paris :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Julien Barbas - Chef de réception / Front Office Manager

well located

Customer review rating 5.0/5

G. Business - Confirmed reviews ALL

as usual very good experience

Well Located

Customer review rating 4.5/5

W. S. Business - Confirmed reviews ALL

Well located hotel with easy travel accessibility

Dear S. W., We very much appreciate your comments regarding your stay and its accesibility at the Hôtel Mercure Paris Arc de Triomphe Étoile. We hope everything is good for you, we will be pleased to host you again for your next Parisian trip. Warm regards, Julien Barbas - Chef de réception / Front Office Manager

Well located, but ... why is it a 4-Star Hotel?

Customer review rating 2.0/5

Daniel M. Business - Confirmed reviews ALL

Service was ok, all employees very friendly. Breakfast was very poor, almost no selection. For a 4-star rated hotel, I expect definitely a better equipment, fittings, facilities etc.

Noisy, breakfast without quality

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Noisy (street) Rooms aged Breakfast without quality - how can you imagine such a bread in France ?!

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great stay

Bad staff and poor cleaning . Good location

Customer review rating 1.5/5

Maha Solo - Confirmed reviews ALL

Service is Terrible . They refuse to help with luggage , they barley provided me with a mask when I lost mine . This is not a service I expect from a 4 start hotel . Only 1 person at reception!!! Room wasn’t cleaned properly at all . I was totally disappointed from the level of cleaning and arranging the bed . This will b my last stay there

Well located and friendly staff

Customer review rating 5.0/5

Sebastien Families - Confirmed reviews ALL

When I arrived I lost my phone and the receptionist Laurent was extremely helpful to recover it from a taxi helping me. Very friendly and professional.

Our stay in Paris Arc de Triomphe

TripAdvisor rating 5.0/5

orenbach120 TripAdvisor review

Muriel the Manager was flawless, always smiling and accomodating, We were a Family of 4, and was greeted both by the receptionist and Manager. They found solutions to keep us together, despite the difficulty in finding available rooms. In times like this, despite of COVID breakfast was well prepared, Highly professional. Thanks Muriel

Normal

TripAdvisor rating 3.0/5

Fhfp Business - TripAdvisor review

Nothing to highlight. Late checkout was asked but it was not ceded. My platinum card from accor was not considered to receive this late checkout. Location is good and breakfast is ok. Only should enhance the services.

Very Comfortable - Great Location

TripAdvisor rating 5.0/5

gjshss Couples - TripAdvisor review

Recently refurbished, very comfortable rooms. Complimentary toiletries, robes & slippers are a nice touch. The hotel is located 2 minutes from Ternes Metro Station & 5 minutes from the Arc de Triomphe. Have stayed here several times and will definitely go back.

First Impressions matter but substance has the final word

TripAdvisor rating 3.0/5

Clyde R Couples - TripAdvisor review

When arriving at the hotel we were greeted by a male receptionist behind a free standing desk with a computer of top Open Plan I guess would be the terminology. This immediately gave a very cold impression especially as the receptionist was far from pleased to see us. Later that day we decided to have our "welcome drink" and we were only offered soft drinks from the fridge close to the Receptionists free standing desk. It was only after confronting him with where is the bar that serves alcoholic drinks that he took down a small flight of stairs to where the Wine was kept but it was as if we had to drag the service out of him. It is much nicer to be served by a pro-active person not some one who acted as though his incentive package depended on him serving the least wine.

Clean and bright

TripAdvisor rating 4.0/5

susu747 Solo travel - TripAdvisor review

Exceptionally friendly personnel, from the check in receptionists to the chamber maid!! While I waited for my room to be ready, they even offered me a cup of coffee.Room on the 8th floor came with a balcony which unfortunately was of no use given the cold and rainyweather. Room was clean and bright and had both a Nespresso machine plus an electric kettle. Very adequate lighting in the room.The minus points: (1) Room door opens right smack into the bathroom which has no door. Had to consciously make sure the main door was bolted and had the do not disturb sign on in case the chamber maid came in unexpectedly (which she did).(2) As with most hotels, they encourage you to reuse your towels but they do not provide any hooks or hangers for you to hang them up.(3) Elevator service very slow. In summary, I would definitely return to this hotel with great pleasure. The location is outstanding and the metro, bus and taxi services are just a few steps away.

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