Customer review rating 4.3/5 2,392 reviews
ALLSAFE approved hotel
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Labelled ALLSAFE by Bureau Veritas
Special remote working offer available in our office rooms
Free WIFI throughout the hotel
Near the Champs Elysées and conference center. Direct access to La Défense.
Room service available
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Enjoy a relaxing experience in our modern & functional superior rooms, all within a peaceful setting. For even more comfort, you can also stay in one of our two 323 sq. ft. suites with a private terrace.
Subject to availability
Type of cuisine: Healthy eating
Treat yourself to healthy seasonal gourmet meals, available for room service. For a quick bite, visit our boutique gourmande for snacks, drinks and a selection of great wines, open 24 hours a day!
100% genuine reviews from our guestsFind out more
Excellent place to stay to visit Paris
Xavier Solo - 25/02/2021 Confirmed reviews ALL
The hotel is place in a very convenient place to visit Paris. Close to Les Champs Elysee and in the same time with many metro stations available. Nice rooms, I add one in the court side. Very quiet area, I slapped the windows open.
Geraldine S. Business - 16/03/2020 Confirmed reviews ALL
When we landed in Rome feb 24 first thing we found out was the Milan lockdown. We proceeded with our plans but skipped Milan, that means more days in Paris. For 9 days I stayed in hotel mercure etoile & the place gave me a warm welcome. Only thing was this asian guy at the reception he was quite rude when I asked for an extra key because I left mine inside the room. Since my itinerary got scrambled because of the Milan lockdown my companions requested their luggages to be stored in my room while they stay at a different hotel nearby. Asian guy questioned that too. when he found out I was an accor club member he mellowed down. Other than that all went very well when I asked for directions around the city, delivery and pick up of packages and restaurant reservations. Both French men at the reception were exceptionally accommodating. Special mention to the Chinese lady who brought up packages for us and the cleaning lady who did my room since everyday was a mess and plenty of luggage inside. Mercure was our home away from home at the time when things got crazy with all the city lockdown that was happening.
Serge Business - 12/03/2020 Confirmed reviews ALL
Phillip R. Couples - 06/03/2020 Confirmed reviews ALL
The reception staff were really welcoming and efficient, the hotel was really clean and room was well appointed and comfortable, and surprisingly quiet, my only complaint was on sunday 1/3/20 you simply run out of any cooked food, and staff even when asked, really did not rush to bring any out. Which was a shame, as everything else was so good
Noisy, unconfortable and little value for price
Anonymous Families - 03/03/2020 Confirmed reviews ALL
Very small room with an unpractical design, very little amenities and services available. Very noisy environment (Ventilation cannot be stopped, sound system from the club nearby resonates in the entire hotel at night on weekends). Overall, if the location of the hotel in the city is quite convenient and despite the kind helpfulness of the staff, the value delivered for the price charged is extremely low. Not to recommend.
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