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Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

Customer review rating 4.3/5 2,392 reviews

ALLSAFE approved hotel

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Room 1

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Mercure Paris Arc de Triomphe Étoile Hotel
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+ 16 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Special remote working offer available in our office rooms

  • Free WIFI throughout the hotel

  • Near the Champs Elysées and conference center. Direct access to La Défense.

  • Room service available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)Paying
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Hot meals
  • Snack & beverage machine
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying

Hotel location

Mercure Paris Arc de Triomphe Étoile Hotel

27 avenue des Ternes
75017 paris
france

Tel: +33825801919

Fax: (+33)1/47637791

Check-in from 14h00

Check out up to 12h00

  • CARS AIR FRANCE :  CARS AIR FRANCE ETOILE CHAMPS ELYSEES

  • ETOILE/GARE DE L'EST :  30, 31, 32 TERNES

  • GARE DU NORD/NEUILLY :  43 TERNES MAC MAHON

  • PTE CHAMPERRET/MONTPARNASSE :  92, 93 TERNES MAC MAHON

  • CHARLES DE GAULLE/NATION :  6 CH. DE GAULLE

  • LA DEFENSE/VINCENNES :  1 CH. DE GAULLE

  • NATION/PTE DAUPHINE :  2 TERNES

  • ARGENTEUIL :  C PTE MAILLOT

  • POISSY :  A CH. DE GAULLE

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By car

    A1 At 0.3km / 0.19 miles

  • By car

    A10 At 0.3km / 0.19 miles

  • By car

    A13 At 0.3km / 0.19 miles

  • By car

    PORTE DES TERNES At 0.3km / 0.19 miles

  • By car

    PORTE MAILLOT At 0.3km / 0.19 miles

  • By train

    PARIS GARE DE LYON At 8km / 5 miles

  • By train

    PARIS ST LAZARE At 1.5km / 0.93 miles

GPS :48.878381, 2.295069

Our accommodation(s)

Enjoy a relaxing experience in our modern & functional superior rooms, all within a peaceful setting. For even more comfort, you can also stay in one of our two 323 sq. ft. suites with a private terrace.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 single bed measuring 55 x 79 in (140 x 200 cm)

  • Max. number of persons: 1
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with 1 single bed measuring 55 x 79 in (140 x 200 cm)

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

M'SHOP - BOUTIQUE GOURMANDE

Type of cuisine: Healthy eating

Treat yourself to healthy seasonal gourmet meals, available for room service. For a quick bite, visit our boutique gourmande for snacks, drinks and a selection of great wines, open 24 hours a day!

Our guest reviews for
Mercure Paris Arc de Triomphe Étoile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,392 reviews

tripadvisor

TripAdvisor Rating 4.0/5

807 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent place to stay to visit Paris

Customer review rating 5.0/5

Xavier Solo - 25/02/2021 Confirmed reviews ALL

The hotel is place in a very convenient place to visit Paris. Close to Les Champs Elysee and in the same time with many metro stations available. Nice rooms, I add one in the court side. Very quiet area, I slapped the windows open.

Dear Xavier C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Arc de Triomphe Étoile. We are really satisfied to received positive feedback, it is our daily satisfaction as quality service involvement :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmly, Julien Barbas - Chef de réception / Front Office Manager

Our refuge

Customer review rating 4.5/5

Geraldine S. Business - 16/03/2020 Confirmed reviews ALL

When we landed in Rome feb 24 first thing we found out was the Milan lockdown. We proceeded with our plans but skipped Milan, that means more days in Paris. For 9 days I stayed in hotel mercure etoile & the place gave me a warm welcome. Only thing was this asian guy at the reception he was quite rude when I asked for an extra key because I left mine inside the room. Since my itinerary got scrambled because of the Milan lockdown my companions requested their luggages to be stored in my room while they stay at a different hotel nearby. Asian guy questioned that too. when he found out I was an accor club member he mellowed down. Other than that all went very well when I asked for directions around the city, delivery and pick up of packages and restaurant reservations. Both French men at the reception were exceptionally accommodating. Special mention to the Chinese lady who brought up packages for us and the cleaning lady who did my room since everyday was a mess and plenty of luggage inside. Mercure was our home away from home at the time when things got crazy with all the city lockdown that was happening.

Dear Maria Geraldine D S., We very much appreciate your comments regarding your stay at the Mercure Paris Arc de Triomphe Étoile Hotel. It is always a pleasure to receive positive feedback as you compare our hotel as your home :). I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien Barbas Chef de réception / Front Office Manager

EXCELLENT SEJOUR

Customer review rating 4.5/5

Serge Business - 12/03/2020 Confirmed reviews ALL

AGREABLE

City break

Customer review rating 4.5/5

Phillip R. Couples - 06/03/2020 Confirmed reviews ALL

The reception staff were really welcoming and efficient, the hotel was really clean and room was well appointed and comfortable, and surprisingly quiet, my only complaint was on sunday 1/3/20 you simply run out of any cooked food, and staff even when asked, really did not rush to bring any out. Which was a shame, as everything else was so good

Noisy, unconfortable and little value for price

Customer review rating 1.5/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

Very small room with an unpractical design, very little amenities and services available. Very noisy environment (Ventilation cannot be stopped, sound system from the club nearby resonates in the entire hotel at night on weekends). Overall, if the location of the hotel in the city is quite convenient and despite the kind helpfulness of the staff, the value delivered for the price charged is extremely low. Not to recommend.

so so

Customer review rating 1.0/5

Naname Business - 02/03/2020 Confirmed reviews ALL

functional. nothing special

Not Really What I expected

Customer review rating 3.5/5

Grahamw Business - 02/03/2020 Confirmed reviews ALL

The rooms are very comfortable and equipped well as I expect from a Mercure. The location is excellent which is why I booked here. As a regular Accor customer I know the facilities I expect when I book each different Accor brand. The out of room facilities here are little more Ibis than they are Mercure I shall have to be a little more careful selecting in future.

Cosy and comfortable hotel

Customer review rating 4.5/5

Pam Business - 01/03/2020 Confirmed reviews ALL

6 night city stay

Dear Guest, Thank you for your warm review. We are glad to learn that you enjoyed your stay with us and hope to welcome you again very soon. Sincerely, Muriel Gavez Directeur / Hotel Manager

Good stay

Customer review rating 5.0/5

Claudiu Couples - 24/02/2020 Confirmed reviews ALL

Nice, clean room. I enjoyed the stay at Hôtel Mercure Paris Arc de Triomphe Étoile.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Muriel Gavez Directeur / Hotel Manager

Well located.

Customer review rating 4.0/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Basic hotel with not enough facilities, but a great location.

Well located, and stay is good. Breakfast always could be improved

Customer review rating 4.0/5

Philippe B. Business - 22/01/2020 Confirmed reviews ALL

It is a short night and early wake up kind of stay. Anyhow, good service and room quality

Nothing special

Customer review rating 2.0/5

Michal Families - 21/01/2020 Confirmed reviews ALL

Good location but place without any procedures and low quality.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Arc de Triomphe Étoile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Muriel Gavez Directeur / Hotel Manager

Ms

Customer review rating 5.0/5

S T. Families - 11/01/2020 Confirmed reviews ALL

Great. Your staff was very friendly and helpful. Hotel is in a great location. Special commendation for your front desk staff.

Great location

Customer review rating 5.0/5

Pat Couples - 08/01/2020 Confirmed reviews ALL

The location is excellent, only the fishy smell from the market next to hotel and make me feel a bit unpleasant.

Great Stay in Paris

Customer review rating 5.0/5

Amiralan S. Families - 30/12/2019 Confirmed reviews ALL

I cannot say enough good things about this place and its staff. In one word: "Excellent"! I would like to specially thank Monsieur Laurent at the front desk for going above and beyond to help us. We had real bad situation with a hotel that was part of our travel package, very falsely advertised! We were desperate to find a place quick and we had stayed at a different Mercure hotel before with great experience, so wanting to transfer to Mercure was the logical choice. Monsieur Laurent and the rest of the staff proved us right to have wanted to transfer to Mercure; this experience was even more superb than the last one! Mercure Hotel chain is lucky to have Monsieur Laurent; I think they should use him to train all front desk staff. The lady and the other two gentleman whom we encountered at the front desk for the remaining of our stay, were also extremely nice and professional. The rest of the staff from the cleaning to the dining were all very caring, attentive, and polite. I would definitely stay at this location again.

agreable

Customer review rating 4.0/5

Anonymous Business - 30/12/2019 Confirmed reviews ALL

agreable

Best location, amazing staff

Customer review rating 5.0/5

Allie R. Families - 24/12/2019 Confirmed reviews ALL

A very enjoyable 4 days - the staff awesome and the rooms clean and perfect for the time we had in Paris

Normal

TripAdvisor rating 3.0/5

Fhfp Business - 26/10/2019 TripAdvisor review

Nothing to highlight. Late checkout was asked but it was not ceded. My platinum card from accor was not considered to receive this late checkout. Location is good and breakfast is ok. Only should enhance the services.

Very Comfortable - Great Location

TripAdvisor rating 5.0/5

gjshss Couples - 22/08/2019 TripAdvisor review

Recently refurbished, very comfortable rooms. Complimentary toiletries, robes & slippers are a nice touch. The hotel is located 2 minutes from Ternes Metro Station & 5 minutes from the Arc de Triomphe. Have stayed here several times and will definitely go back.

First Impressions matter but substance has the final word

TripAdvisor rating 3.0/5

Clyde R Couples - 30/11/2018 TripAdvisor review

When arriving at the hotel we were greeted by a male receptionist behind a free standing desk with a computer of top Open Plan I guess would be the terminology. This immediately gave a very cold impression especially as the receptionist was far from pleased to see us. Later that day we decided to have our "welcome drink" and we were only offered soft drinks from the fridge close to the Receptionists free standing desk. It was only after confronting him with where is the bar that serves alcoholic drinks that he took down a small flight of stairs to where the Wine was kept but it was as if we had to drag the service out of him. It is much nicer to be served by a pro-active person not some one who acted as though his incentive package depended on him serving the least wine.

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