ibis Bordeaux Saint Emilion Hotel 3 stars

Customer review rating 4.1/5 1,285 reviews

ibis Bordeaux Saint Emilion
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Web Corner and free WIFI throughout the hotel

  • La Boucherie restaurant, open 7 days a week. Air-conditioned with terrace.

  • Business seminars

  • Free private car park

  • 5 minutes from the village center

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

ibis Bordeaux Saint Emilion

ROUTE DE CASTILLON
LIEU DIT DU BOIS DE L'OR/D670
33330
saint emilion
france

Tel: +330557252507

Fax: (+33)0557252659

Check-in from 14h00

Check out up to 12h00

  • By plane

    BORDEAUX MERIGNAC At 50km / 31 miles

  • By train

    LIBOURNE At 5km / 3 miles

GPS :44.892698, -0.19623

Our accommodations

1 Db bed Std

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft

Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Connecting rooms

  • Max. number of persons: 4
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Family Room

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT LA BOUCHERIE

Type of cuisine: French

The La Boucherie de Saint Emilion restaurant welcomes you every day of the week. After a family outing, romantic date or time with friends, discover this ideal place to relax and enjoy carefully selected meats and perfect cooking.

BAR

Non contractual photo

Come and relax, eat and drink... The ideal place for work, rest and play. Free WIFI.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 33

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
ibis Bordeaux Saint Emilion

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,285 reviews

tripadvisor

TripAdvisor Rating 3.5/5

405 reviews

Bon hôtel et bon séjour. Un bémol toutefois, l'accueil n'est pas top.

TripAdvisor rating 3.5/5

chiningcl Couples - 17/07/2020 TripAdvisor review

Everytime I requested something at the reception, it was like asking a favor of her. For example, when I was asking for the welcome drink, she responded because of the covid 19, the voucher was no longer priveded while other Accor hôtels in France or Spain still provide the service as always. When my room card didn't work and it needed to be renewed, she told me that I should have been more careful with the magnet of the card as if I brought trouble to her. .. During the two nights stay, everytime I passed the reception, I was stressful and I tried avoiding the eye contact with that lady. I am a paying royal Accor customer and I don't think that is the feeling I should have during the stay. The rest is standard. Still recommended.

Can't beat it!

TripAdvisor rating 3.5/5

Steve H 15/02/2020 TripAdvisor review

My stay was just for one night. I didn't sample the food but the restaurant looked really inviting and the aromas very tempting. The staff were attentive and welcoming with the check in being rapid and efficient. The room was clean tidy and well laid out. The bed was comfortable with extra pillows if needed. The heating worked well and I spent a relaxing night. TV had a good choice of channels. No complaints at all. Check out was as efficient as the check in.

Thank you very much for this coment. We are pleased to know that you enjoyed your stay in Saint Emilion. We hope to welcome you very soon. Best regards, Emmanuelle FAURE

Good stay, clean and good restaurant

Customer review rating 4.1/5

Philippe L. Business - 14/02/2020 Confirmed reviews ALL

On business trip, chosen randomly because the nearest of the meeting place, it was a good choice. 2 nights spent with 2 diners and 2 breakfasts. Nice reception, good meat and staff very attentive, smiling and polite. Room and corridors are clean.

Perfect for my need at the time

Customer review rating 4.1/5

Graham Solo - 13/12/2019 Confirmed reviews ALL

Clean comfortable room,friendly staff and good food, what more could you ask for!

Dear GRAHAM D., We very much appreciate your comments regarding your stay at the ibis Bordeaux Saint-Émilion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle FAURE

As described but beware the price

Customer review rating 4.1/5

Lindsey B. Couples - 28/11/2019 Confirmed reviews ALL

We found this on the Accor app. It quoted a price of 69 euros. When we came to pay we were charged 92 euros and told the cheaper price did not apply. On the app it stated "tonight" so why the increase. Food excellent and room comfortable so a shame we will not use the app again!

Dear Mr&Mrs B., Thank you for the review of our hotel. For the price, I would like to inform you that it's not possible to book a promotional price on D-day. To have this price you have to book 1 day before minimum. Thanks for understanding. Sincerely, Emmanuelle FAURE

good location but not very attractive place

Customer review rating 4.1/5

Anonymous Friends - 27/09/2019 Confirmed reviews ALL

Good location for St Emilion. Great breakfast. Room was small, especially with a king size bed in it. Grounds werte scruffy and it was not a nice place to sit outside.

Great

Customer review rating 4.1/5

Patricia K. Couples - 12/09/2019 Confirmed reviews ALL

Perssonell was very friendly and helpful

Good location, lovely staff!

Customer review rating 4.1/5

Ej C. Couples - 10/09/2019 Confirmed reviews ALL

En route to the south of France, great location, lovely team of staff, very happy with our stay.

Mr

Customer review rating 4.1/5

Robert C. Couples - 05/09/2019 Confirmed reviews ALL

Excellent. Good situation. Comfortable room, clean facilities. Just one problem - bedroom smelled unaired. Window could not be opened.

Good value and location

Customer review rating 4.1/5

Anonymous Families - 30/08/2019 Confirmed reviews ALL

The room wasn't available till four but it wasn't a major problem. The location was good and the room was clean. The bar staff seemed a bit unsure of themselves but I think they were new employees.

Not that satisfied

Customer review rating 4.1/5

Anonymous Solo - 13/08/2019 Confirmed reviews ALL

Different things made my stay not so pleasant. 1) in the room I could hear the person of another room snoring 2)there was no minibar in the room ( to keep my things refrigerated) 3)the carpet in the toilet was not clean 4) I’ve called the reception the night before to call me a taxi at 10:15, since I had appointments with Chateaux. And the reception told me it was fine. The morning after, the taxi arrived 15 mins late and I was super angry. He was talking on the phone with someone else saying in French: “ce client m'a déjà fait trébucher”, but I told him I could understand French!! Plus, he didn’t have a pos to pay with a credit card (and the reception didn’t tell me about it). He didn’t have a compteur, so obviously this was not a real taxi driver.Plus he told me:” well, what’s the difference between 10:15 and 10:30?? Because of him, I had problems with the Chateau. I believe This is an unprofessional behavior from the men but it’s also unacceptable that your hotel provides such an unreliable service. Finally each person has his own experience and certainly mine was not that pleasant. Breakfast was good but I would have preferred to have it included in my stay (rather than paying 9€ for it). Plus, there is no way to reach the hotel other than taxi or car. For 3 km, the taxi costed 20€!!!!! And fortunately I’ve found a prepaid rate for 64€ a night (on booking.com but I booked directly with the hotel), otherwise I would have had to pay 84€ a night and this is a way too high rate for such a hotel!!! And lastly, I don’t personally find professional to see the receptionists at 10:00 am having breakfast in the middle of the other guests (but maybe this is how it normally works in France). The only very kind person I‘ve found was a girl with black hair helping me putting the bike in the garage in the evening shift. So at the end , I would probably avoid to stay here again.

Dirty bedding, unhelpful, unprofessional staff

Customer review rating 4.1/5

Mc Families - 08/08/2019 Confirmed reviews ALL

We arrived in our connecting family rooms to find one of the beds had stains on the duvet cover clearly visible from the door. On turning back the duvet, we found further extensive stains (body fluids) and hairs on the sheets and underside of the duvet. I immediately informed the receptionist who came to the room and photographed the stains but did not offer any suggestion to resolve. I had to ask her to change the bedding at which she said “no - I will send bedding to the room but you will have to make up the bed. I can’t do that on my own”. I was shocked and replied that this was unacceptable, I have paid for a room and the least I expect is a clean bed, without having to change the sheets myself”. She again said she would not change the sheets. This argument continued back and forth for a few minutes until I asked for 2 new connecting rooms. She then agreed to check availability and finally moved us to the rooms opposite. There was no apology, and her attitude was unhelpful, defensive and frankly rude.

Late arrival

TripAdvisor rating 3.5/5

Denis R Family - 07/08/2019 TripAdvisor review

Our ferry was delayed so it was after 10.00pm when we arrived & we were delighted to get such A LOVELY MEAL AT THAT late hour. The welcome from the young waiting staff was warm & hearty. The place was buzzing & nothing was too much trouble. We had room number 1 & it probably hadn't been cleANED FOR SOME TIME

Wonderful

Customer review rating 4.1/5

Anonymous Families - 05/08/2019 Confirmed reviews ALL

The hotel is extremely clean and comfortable. All of the staff we friendly and most helpful.

Satisfied

Customer review rating 4.1/5

Anonymous Couples - 03/08/2019 Confirmed reviews ALL

Bonne

Budget and adequate.

Customer review rating 4.1/5

Beefy J. Couples - 06/07/2019 Confirmed reviews ALL

Did the job( facilities etc) but do not expect a visit enhancing experience.

An Outstanding Stay at Hotel Ibis Bordeaux Saint Emilion

TripAdvisor rating 3.5/5

John B Couples - 04/07/2019 TripAdvisor review

My wife and I were on our summer trip France and had a wonderful stay at the Hotel Ibis Bordeaux Saint Emilion. The staff, room, location and the restaurant were excellent. We love the Bordeaux area and the hotel's location allowed us to explore the area. We will definitely be staying at the hotel in the future.

Thanks a lot for your review. We are pleased to know that you enjoyed your stay. We hope to welcome you for a future stay very soon. Best regards, Emmanuelle FAURE

No food or drink

Customer review rating 4.1/5

M. Solo - 03/07/2019 Confirmed reviews ALL

I ended up cancelling this stay. The reason being is I book Ibis hotels so I know there is a restaurant/bar available at the of of what is normally a long day travelling. When I arrived at the hotel, the Restaurant/bar area was being renovated. I received no advance warning of this even though you had my contact details and it was booked well in advance. I was told I can ride into a nearby town if I wanted food (there was nowhere in walking distance) So I cancelled the room and ended up staying at a local Campanile for the night.....

When I arrived at the hotel it was like a building site

Customer review rating 4.1/5

R. B. Friends - 29/06/2019 Confirmed reviews ALL

I had booked three rooms at the hotel in January to relax with my wife and friends for three days. My wife and I had stayed at the hotel last year and found it very relaxing and pleasant with a good restaurant. This was in complete contrast to our visit this year. The restaurant was closed, workman were everywhere, the bar facility was limited, the swimming pool had been filled in and, despite temperatures in the high 30s, there were no sun shades available outside. There was dust everywhere and we were angered by what we found. Since we had booked six months before our visit, we expected to have been informed that the hotel was being refurbished, giving us the opportunity of booking elsewhere. On our arrival the staff were disinterested and when I asked if they could book us into another, nearby hotel, they at first refused and said we would need to go on Booking.com and do it ourselves. After some discussion, the manager prompted the receptionist to contact a hotel in nearby Libourne, but the facilities were unacceptable. We were told they could not link to other Ibis hotels as they did not have the means. We stayed for one night, but cancelled the other two and returned to the north of France, thus losing the short break we had planned for so long. As our friends were having car problems, they asked the hotel to hold their bags while they went to collect a hire car. My wife and I had checked out and headed north in advance of our friends. When they returned to collect their baggage, one of the reception staff demanded that they pay for the room my wife and I had occupied, accusing us of leaving without paying. When I heard of this I was extremely angry as it merely added insult to injury. Our friends and I regularly book into Accor Group Hotels in Europe, especially Ibis, but our experience has caused us to lose confidence in your brand so in future we are likely to book with a different hotel chain. My main concern was that we were not even offered an apology. Our holiday was ruined entirely due to your company’s total lack of consideration and I intend to seek full compensation. When I asked for a discounted rate because of the inconvenience, the same receptionist that accused me of not paying, refused and claimed I had used Booking.com to make the bookings. This had not been the case and I proved to her that our bookings had all been done by myself using the Accor website. Again, no apology!

Loved it !

Customer review rating 4.1/5

Martha P. M. Friends - 20/06/2019 Confirmed reviews ALL

Clean and efficient hotel Great breakfast and friendly staff !

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