ibis Bordeaux Saint Emilion

ibis Bordeaux Saint Emilion 3 stars

Customer review rating (ALL Rating) 4.2/5 576 reviews

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Hotel extras

  • Summer terrace

  • Restaurant open 7 days a week, noon and evening

  • Business seminars

  • Free private car park

  • 5 minutes from the village center

Hotel location

ibis Bordeaux Saint Emilion

ROUTE DE CASTILLON, LIEU DIT DU BOIS DE L'OR/D670
33330 SAINT EMILION
France

GPS:44.892698, -0.19623

Telephone +33 5 57 25 25 07

Fax +33 5 57 25 26 59

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT LA BOUCHERIE

La Boucherie de Saint Emilion is open 7 days a week. After a family outing, romantic date or time with friends, discover this ideal place to relax and enjoy carefully selected meats cooked to perfection.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  576 reviews

TripAdvisor Rating  3.5/5  448 reviews

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Between Libourne and St Emilion Standard Accord Ibis amenities, A bit dated , needs upgrading, but clean and fonctionnal.

Dear Melanie, Thank you for taking the time to write a comment, and for putting forward cleanliness and the geographical location of our hotel. Indeed, we are at equal distance of the Libourne center and the village of St Emilion. This is a real asset. Despite of your deception towards the general aspect of the hotel, we really hope to welcome you again. See you soon. Sincerely, Joanna C. / Hotel receptionnist.

Nice hotel overall

Customer review rating 3.5/5

Delia Families - Confirmed reviews ALL

Nice hotel, well looked after, and lovely staff, especially the gentleman handling the restaurant and bar.

Dear Delia, Many thanks for your kind comment ! We are glad to conclude that you are satisfied of your stay among us, especially of the staff. We sincerely thank you for putting forward our professionnalism and kindness. Hoping to welcome you again. Kind regards, Joanna C. / Hotel Receptionnist.

Mostly good stay

Customer review rating 3.5/5

Roy W. Couples - Confirmed reviews ALL

Clean good sized room. Excellent service in restaurant. Reasonable choice of food in the evening. Breakfast average. Grounds could be tidier. Reception very poor. Despite booking months in advance, and having confirmed our names over the phone the day before, the receptionist had great difficulty finding our booking and appeared to imply it was our fault.

Dear W., We thank you for taking the time to express your feelings following your stay in our establishment. We are delighted to note your satisfaction with the cleanliness and size of our rooms, and the service you received. Nevertheless, we are sorry that you were disappointed by the welcome you received upon your arrival. Please be aware that this is not at all representative of the quality of service we wish to offer to our guests. We hope to welcome you again soon for a more successful experience. Kind regards, Typhaine S. Assistante Manager

Poor Hotel but Good Restaurant

Customer review rating 1.0/5

Dickie Friends - Confirmed reviews ALL

Booked and paid for room more than 6 months in advance. Arrived just after 18:00 hours to be told that hotel was full (but French woman in front of us at Reception had just booked 3 rooms instantly!). Ended up with a disabled room which had not been properly cleaned and smelt awful. Receptionist on duty on 29 September 22 was incompetant and impolite, taking about 15 minutes to process every check-in and refusing to look at my smart phone reservation. When I complained about the disabled room she said it was OK as it was only for one night! If the La Boucherie restaurant had not been good (service and food) despite having 2 big parties, I would have formally complained to the Manager. Will not be using Ibis hotels again unless desparate.

Dear Customer, We thank you for taking the time to express your feelings after your stay at our establishment. We are sincerely sorry for the inconvenience encountered since your arrival, This situation was exceptional, we check daily reservations and rooms, Please be aware that this is in no way representative of the quality of service we wish to offer our customers. A team meeting is planned to clarify this situation. Nevertheless, we are delighted to see that you had a pleasant time at our restaurant. We hope to receive you again very soon in order to regain your full confidence. Sincerely, Typhaine S. Assistante Manager

RAS

Customer review rating 4.5/5

Vr Business - Confirmed reviews ALL

RAS

Cher Régis, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis de constater que vous ayez pleinement apprécié votre séjour. Au plaisir de vous accueillir à nouveau très prochainement. A très vite ! Typhaine S. Adjointe de Direction

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Other web-users rate our hotel

  • 173 reviews 8.7/10 Location
  • 427 reviews 5.8/10 Room
  • 396 reviews 8.4/10 Service
  • 45 reviews 2.9/10 WiFi
  • 169 reviews 8/10 Breakfast
  • 160 reviews 6.1/10 Cleanliness
  • 72 reviews 4.8/10 Vibe
  • 64 reviews 2.7/10 Amenities

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