hotelF1 Bordeaux Ville Hotel

I booked F1 for myself and my boyfriend after a storm on the Basque coast made us miss our flight from Bordeaux. We booked in a rush in the morning and I did not see the email asking me to check in by 2pm online as it went into my junk folder. By the time it reached about 8:30pm, we still had not arrived at Bordeaux, so I had to ring the hotel in order to inform them of our issue of not being able to check in. No one at the hotel picked up so we had to ring Accor in Scotland in order to try and get through to someone and ensure that we could stay when we arrived. Eventually we found out there is a member of staff there 24/7, but the website does not state this clearly, it needs updating in order to help people stuck in a difficult predicament such as ours. When we finally arrived and we finally found someone to check us in, the process was very clear but very brief, and the man at the desk didn't really seem bothered about anything. I wanted to pay with cash as I had Euros left over but was informed it had already been paid for, which was a bit frustrating as I was not informed of this anywhere, and was told that bank details were taken for verification only. After our horrific 12 hour trip from Lourdes, a friendly face would have been well received, but sadly we were left without. The room was small but clean and not a furnace like some budget hotels. Even though the place had been renovated to a reasonable standard, the bathroom door had a large gouge taken out of it, presumably from someone banging it open while the main door was ajar. We also arrived with no toothpaste, and all we could buy was a €5 kit with way more than we needed. We would have happily paid €3 for just the toothpaste but did not need the unnecessary extras or to spend €5. All in all the stay was fine, we slept well and would recommend to others in an emergency.

Great room with a bathroom - small but cozy with enough room. Comfortable bed, friendly staff, breakfast sufficient for the price. Bakery down the road. Only one moan no English programs on TV.

The hotel served its purpose. I have to admit the surroundings outside the fence were not terribly reassuring, but there were no incidents, so no complaints.

it was lovely staying there and this was not the first and nor the last time

Satisfied.

Very helpful staff and quiet room made it a good place to stay for a couple of days. However after a late night out my sleep got disturbed by the cleaners started knocking on doors and banging about too early - after 11am please not at 8/9am in the morning !

Check in quick & staff spoke English, we have stayed at F1 before. Location in an ugly part of town, but it was quiet so we slept well.

Professional

No bath towels provided, no Wi-Fi provided.

Convenient and affordable

I booked a one night in this hostel, it was an amazing stay, the staff are v polite and helpful, they provided me with all assistance I need, the rooms and shower rooms are clean and tidy.

The noise was out of control !

The hotel was clean, comfortable and fairly close to the centre

The hostess was very warm and welcoming. She spoke very good English. The room was smart and clean. A really good hotel, we will use it again. Please pass our congratulations to the hostess, she was having a tough time with customers who had turned up at the wrong hotel. She sorted them out calmly and then made us feel very special. a rare talent these days! WELL DONE!

Waited 30 mins for somebody to attend to me, the room was poor small shower, air con didn nt work, poor breakfast would never stay again.