Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.2/5 1,147 reviews

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Description

Hotel extras

  • Awarded the "Green Key 2025" certificate

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,147 reviews

TripAdvisor Rating  4.1/5  1,841 reviews

Customer review rating 3.5/5

Andrew M. Solo - Confirmed reviews ALL

Unfriendly argumentative reception staff. It's always like this at this hotel and I won't be staying there again. Having said that, after speaking to the duty manager on check-in she did finish my check-in in a courteous and professional manner. The majority of the young reception staff here seem poorly trained and have no idea how to behave with guests. It's the same experience every time I stay there

Customer review rating 2.0/5

Saleh H. H. K. Business - Confirmed reviews ALL

not good experience at all

Dear Mr. K., Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. However, we offer many alternatives to cater to our customers' different dietary requirements, including halal options. Your comments are very important to us, and we would like to know more about what disappointed you so that we can better understand your dissatisfaction and improve our services. We remain at your disposal to discuss this in more detail and find suitable solutions together. We hope to have the opportunity to regain your trust. The Novotel team

Customer review rating 1.5/5

Sander V. B. Business - Confirmed reviews ALL

Outdated. Smelly and dirty carpets in hallway. Room cold and outdated. Shower pressure low. Reception staff does not acknowledge customer.

Dear Mr V. B., We are sincerely sorry that your stay left you with such an impression. We fully understand your disappointment and deeply regret that your experience did not live up to your expectations. All of your comments have been forwarded to the relevant departments so that the issues raised can be addressed quickly and the necessary improvements made. Your feedback is invaluable, as it allows us to take concrete steps forward and correct what needs to be corrected. We thank you for taking the time to share your comments with us and hope to offer you a much more satisfactory experience on your next visit. The Novotel team

Customer review rating 4.0/5

Angela B. Solo - Confirmed reviews ALL

Experience was great

Chère Madame B., Nous vous remercions d’avoir partagé votre expérience. Merci d’avoir partagé votre expérience. Nous sommes heureux d’apprendre que votre séjour s’est globalement bien déroulé et que la réservation ainsi que l’emplacement ont contribué à votre satisfaction. Nous prenons également note de votre remarque concernant certains espaces à rafraîchir. Ce type de retour nous aide à orienter nos réflexions quant aux travaux de rénovation afin d’offrir un cadre toujours plus agréable. Au plaisir de vous accueillir de nouveau. L’équipe du Novotel

Customer review rating 5.0/5

Ruth C. Families - Confirmed reviews ALL

Excellent location. The staff were professional and extremely helpful. Very comfortable hotel.

Chère Madame C., Merci beaucoup pour votre retour ! Nous sommes ravis que votre séjour vous ait laissé une si belle impression, tant pour l’emplacement que pour le confort et l’accueil de notre équipe. Nous serions heureux de vous recevoir à nouveau lors d’une prochaine visite à Toulouse. L’équipe du Novotel

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Other web-users rate our hotel

  • 431 reviews 8.9/10 Location
  • 649 reviews 5.9/10 Room
  • 546 reviews 8.1/10 Service
  • 5 reviews 0/10 WiFi
  • 347 reviews 5.2/10 Comfort
  • 282 reviews 6.6/10 Breakfast
  • 175 reviews 4.4/10 Cleanliness
  • 138 reviews 4.6/10 Amenities

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