Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.3/5 1,272 reviews

Novotel Toulouse Centre Wilson - Image 1
Novotel Toulouse Centre Wilson - Image 2
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Novotel Toulouse Centre Wilson - Image 4
15 Place Wilson, 31000 TOULOUSE, France

Description

Hotel extras

  • Awarded the "Green Key 2025" certificate

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Telephone
Fax +33 5 61 21 96 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,272 reviews

TripAdvisor Rating  4.1/5  1,825 reviews

Well located but not clean

Customer review rating 1.5/5

Sanya H. Business - Confirmed reviews ALL

The hotel location is excellent, but the hotel is not clean. The front desk counters had visible dust/dirt on them, the carpet in the room had many stains, and it wasn't even vacuumed well; there were several crumbs on the floor (chips or something similar) when I checked in. There was also someone's hair in the bathroom sink. Lastly, the shower cabin drain was barely draining so I had to rush with my shower to prevent water from flowing over.

Chère Madame H., Nous sommes ravis que l\'emplacement de notre hôtel vous ait plu. Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés et nous veillerons à ce que cela ne se reproduise plus. Vos retours sont très importants pour nous, soyez assuré que vos remarques seront transmises aux services concernés afin d’améliorer la qualité de nos prestations. Nous espérons avoir l\'opportunité de vous accueillir à nouveau et de vous offrir une expérience à la hauteur de vos attentes. L’équipe du Novotel

Poor quality service and infrastructure

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Apart from the location, everything else is sub-par. The hotel smells, the beds are creaky, the reception is not staffed, took 2 hours to get an ironing board, no towels in the wellness centre, they are unable to hold deposits during checkin on AMEX and the list goes on.

Dear Mr R., We are sorry to hear that the comfort and service provided did not meet your expectations. We take your comments very seriously, and we are constantly striving to improve our services, and will work on these points to offer a better experience to our future guests. We look forward to welcoming you back and providing you with an experience that truly reflects the level of service we strive to maintain. The Novotel team

Good Stay, I loved the hotel

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

Rooms are neat and clean and staffs are behaved with us friendly and good

Dear client, We thank you so much for taking the time to leave a feedback after your stay in our hotel. We are so glad to see that you had a great time with us and hope to see you once again in the future. Wishing you a beautiful day The Novotel Team

Well located in the center of town

Customer review rating 3.5/5

Angel Business - Confirmed reviews ALL

Carpeted hotels smell which degrades the experience of the customers. Also more AC outlets should installed in the rooms, nowadays more electronics are used therefore outlets are important.

Dear Mr. ANGEL, Thank you for your feedback regarding your stay with us. We regret that it did not meet your expectations. Rest assured, your comments will be shared with the relevant department to improve our services. We hope to have the pleasure of welcoming you again very soon and regaining your trust. Wishing you an excellent day. Kind regards, The Novotel Team

Small things ruined the stay

Customer review rating 3.5/5

Frank Families - Confirmed reviews ALL

A nice hotel in an excellent location. Big comfortable rooms, a nice communal area, friendly professional staff. However a couple of things soured our experience. Firstly, an afternoon that we were trying to rest we got a call from reception asking if they could send a repairman to work on our bathroom door. We had not complained about the door. I said no and that we did not want to be disturbed. An hour later when we were asleep, a repairman knocked on our door and woke us up. I find it totally unacceptable to be disturbed in our room especially after specifically asking not to be disturbed. The car parking arrangements are a bit of a disaster. It's not very close to the hotel, it stinks and is very busy. We paid the parking fees at the hotel, and we're given a card with instructions on how to get out of the carpark (indicating previous problems) . We followed the instructions and couldn't get out of the car park. The option of the 10 minute walk back to the hotel was annoying but luckily one of the car park staff helped us and after a good while eventually let us out. This delayed our departure by over half an hour and ruined the end of our holiday and perception of the hotel. I shall return to Toulouse but not to this hotel!!

Dear Mr. K., Thank you for taking the time to share your feedback. Although we would have preferred your experience to have been more enjoyable, your comments and impressions are very important to us, as they help us improve our services every day. The satisfaction of our guests is our priority, but it seems we did not succeed this time. If you give us the opportunity to regain your trust, we would be delighted to offer you the best experience that our guests enjoy every day. Best regards,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 472 reviews 8.8/10 Location
  • 674 reviews 6.1/10 Room
  • 567 reviews 8.4/10 Service
  • 11 reviews 3.7/10 WiFi
  • 297 reviews 6.2/10 Breakfast
  • 191 reviews 4.8/10 Cleanliness
  • 165 reviews 4.1/10 Amenities
  • 105 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.