Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.2/5 1,201 reviews

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Novotel Toulouse Centre Wilson - Image 1
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15 Place Wilson, 31000 TOULOUSE, France

Description

Hotel extras

  • "Green Key" certification 2026

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Parking public payant à proximité de l'hôtel

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Telephone
Fax +33 5 61 21 96 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,201 reviews

Customer review rating 5.0/5

Marek K. Couples - Confirmed reviews ALL

Staff at check-in were very friendly and processed all the admin very quickly.

Dear Sir K., Thank you very much for your very positive feedback! We are delighted that our hotel proved to be the perfect choice for your stopover and that the efficiency and kindness of our reception team made your stay with us so enjoyable. To make your future stays even more memorable, we are pleased to announce that our comprehensive renovation programme has just begun. These changes will enable us to modernise all our facilities. We would be honoured to welcome you back on a future trip so you can experience the renewed comfort of our facilities! The Novotel team

Customer review rating 2.0/5

Simone D. Couples - Confirmed reviews ALL

We had a spacious room, but the design was strange with weird doors to a bathroom that had a dangerous sloping shower and toilet too small for the room. We really enjoyed the stay as the location was fantastic & the staff were very helpful, but the carpets everywhere need replacing. The floor was uneven in our room with an outside terrace that needed painting. The presentation was poor. You could tidy that area up without much expense by just painting the wall and putting pot plant. The lobby was bad, not welcoming at all and mostly smelt like fish from the restaurant cooking. Given the good location they should really invest in renovating with a good interior designer as nothing matches.

Dear Ms D., Thank you for taking the time to share your feedback. Whilst we are delighted that our fantastic location and the helpfulness of our staff contributed to you enjoying your stay, we have taken note of your concerns regarding the general condition of our establishment. We have taken full note of your comments regarding the layout of the bathroom, the uneven floor and the lingering odour in the reception area. We also sincerely regret the inconvenience you experienced on arrival, whether it was the wait for your room, the smell of tobacco or the technical faults with the air conditioning and television. Please rest assured that our housekeeping team carries out the necessary checks on a daily basis before rooms are allocated. Your comments confirm the validity of the decisions taken by our management. That is why we are pleased to announce that our comprehensive renovation programme has just begun. This major project, which includes a complete aesthetic overhaul, will enable us to modernise all our spaces, including the replacement of all the carpets. Please note that we are currently in the process of planning the redesign of our terraces: the furniture will be completely replaced, the walls repainted and the space completely revamped. Your suggestion regarding the addition of plants is an excellent idea, which we will take on board as we work to bring more greenery to this area. We sincerely hope to have the opportunity to welcome you back so that you can discover the new look of our hotel and enjoy a stay that is nothing short of perfect! The Novotel team

Customer review rating 5.0/5

Thien S. W. Couples - Confirmed reviews ALL

The hotel is located at a very strategic city location. There are many restaurants , pharmacy and street bazaars very nearby the hotel that makes the most out of this town. Very pleasant stay. Your front office Staff, by the name Paolo ( maybe incorrect spelling ) made our stay very memorable as it was my wife’s birthday and he did a great job by decorating the room. The room was a suite which was very comfortable and cosy . The location of the hotel was very strategic in the city . Food in the restaurant has great choices. We ordered room service after midnight and surprisingly the kitchen was open to serve us food . The price of food is acceptable. They allowed us for a late check out as our flight was in the late evening. Overall it was a great experience. Thank you

Tuan S. W. yang dihormati, Terima kasih banyak atas maklum balas anda yang begitu bersemangat dan terperinci! Kami sangat gembira mendengar anda menikmati masa yang indah bersama kami untuk meraikan hari jadi isteri anda; seluruh pasukan kami ingin mengucapkan selamat hari jadi yang lewat kepadanya. Kami amat berbesar hati mengetahui bahawa lokasi utama kami dan kualiti pelbagai perkhidmatan kami memainkan peranan penting dalam menjadikan penginapan anda begitu berjaya. Kami akan memastikan ucapan terima kasih hangat anda disampaikan kepada Paolo. Bagi terus meningkatkan keselesaan tetamu kami, kami sukacita memaklumkan bahawa program pengubahsuaian menyeluruh kami baru sahaja bermula. Pengubahsuaian besar-besaran ini akan membolehkan kami memodenkan semua kemudahan kami. Keseluruhan pasukan sudah tidak sabar menantikan kedatangan anda semula untuk meraikan lebih banyak detik istimewa di tengah Kota Merah Jambu! Pasukan Novotel

Customer review rating 2.0/5

Cesar M. Families - Confirmed reviews ALL

Back in late December I noticed this situation and complained to the manager who told me that it will be resolved. Guess what? five months later, It hasn´t ... I am coming back again this weekend, because I had already paid a nonrefundable reservation, not because of choice. I truly can't understand how the hotel can be authorized to be part of the All-Accor network which holds basic standards for its clients. If you check my profile, you'll find that I am a frequent customer of Accor and this is by far, the worst hotel, in terms of cleaning less that I have walked into. The rooms were OK, but one can not help guessing how well they are sanitized when the idles are so dirty. I apologize for my harsh remarks, but it did really bother me to have to enter such a badly looking hotel.

Dear Mr M., Thank you for taking the time to share your feedback with us, although we sincerely regret that your stay proved to be so disappointing and that you felt such frustration. Please be assured that we are, of course, fully aware of the condition of the carpets and floors in our establishment. It is precisely for this reason that a comprehensive renovation programme is planned and work has already begun in some rooms. We fully understand your frustration regarding the delay since your correspondence in December, but the size of our establishment unfortunately does not allow us to complete a project of this scale in just five months. Please rest assured that hygiene standards are being maintained. Furthermore, we are sorry that your drink and welcome gift were not provided upon your arrival. To simplify access to your loyalty benefits, the drink voucher is now directly available via a QR code embedded in your booking, and we regret that this process was not properly communicated to you by our teams. We hope that the gradual roll-out of our new facilities will enable us to regain your trust and offer you an experience that meets your expectations on a future stay. The Novotel team

Customer review rating 5.0/5

Margaret M. Couples - Confirmed reviews ALL

The staff was helpful, and the hotel, one I would return to.

Dear Ms. M., Thank you for your very positive feedback! We are delighted to hear that your stay with us was so enjoyable. We are delighted to hear that you appreciated the quality of our hospitality as well as our ideal location. To further enhance our guests’ experience, we are pleased to inform you that our comprehensive renovation program has just begun. These major renovations will allow us to modernize all of our spaces. We look forward to welcoming you back! The Novotel Team

Other web-users rate our hotel

  • 452 reviews 9/10 Location
  • 665 reviews 5.8/10 Room
  • 550 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 374 reviews 5.3/10 Comfort
  • 269 reviews 7.1/10 Breakfast
  • 196 reviews 4/10 Cleanliness
  • 140 reviews 4.3/10 Amenities

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