Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.3/5 1,661 reviews

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Description

Hotel extras

  • Awarded the "Green Key 2023" certificate

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Sauna - Hammam - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,661 reviews

TripAdvisor Rating  4.0/5  1,809 reviews

Not great

Customer review rating 0.5/5

Pierre Couples - Confirmed reviews ALL

First room we got was a smelly smokers rooms (402) - we asked to change, no apologies made to us for the trouble. Second room we got ended up very noisy and I could barely sleep for that night. The noise was from the street aside with party goers until 4am then at 6.30am constructions works began. That 412 room needs urgent sound proofing - it should be priority for a hotel to ensure guests have a good night sleep, that's the main purpose. I will not return to that property and I advise against.

Very Noisy, Small Rooms, Horrible Breakfast, No Amenities

Customer review rating 0.5/5

Jaspreet Families - Confirmed reviews ALL

The rooms are very noisy due to a bar outside that plays extremely noisy music. When we complained we were downgraded to a much smaller room with no water bottles and amenities and again the air conditioning was too loud. The bathroom design is not suitable for family. The breakfast was beyond bad. One cannot even have bread butter let go of other things as the bread was hard and stale. Everything was cold, nothing fresh atleast a week old. Eventually we decided to take 1 banana but even that was black. One can see all the wires on breakfast table which looks bad. It doesnt deserve to be even 2 star. The whole stay was very uninviting and cold.

Dear B., We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so very sorry to hear that it was not up to your standards. The room you originally booked was a Superior room with a double bed and you notified us that you wanted a room with two separate beds, we then changed the category. Because of the noise we gave you a Superior room once again. We apologize for the inconvenience concerning the noise and will not hesitate to share your thoughts on the matter. We are also very sorry that you did not enjoyed the breakfast. We assure you that everything is fresh though. We will not hesitate to also share your thougts regarding the matter. We still hope that you enjoyed at least the city and wish you a good day ! Best regards, The Novotel Team

Great location. Average hotel.

Customer review rating 3.5/5

Jack Families - Confirmed reviews ALL

Average hotel. All was ok. Breakfast restaurant and at the bar you have to beg for service.

Dear Mr E., We thank you for taking the time to leave a feedback after your stay in our hotel ! We are sorry to hear that your stay was not up to your standards and will not hesitate to share your feelings with our teams to improve it. Wishing you a great day ! Best regards, The Novotel Team

We’ll located ,helpful staff

Customer review rating 4.5/5

Jillian H. Families - Confirmed reviews ALL

We stayed for three days to visit family in Toulouse

Dear Jill, We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so glad to hear that you had a great time with us. Hoping to see you again ! Best regards, The Novotel Team

Improvement necessary

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

- The room was much too cold. Switching on the A/C made it worse (even on highest temperature) - the breakfast is not at the normal business level (scrambeld eggs with poor quality; no butter...; Coffee in paper cups; not really clean tables...)

Dear Mr Klaus, We thank you for taking the time to leave a feedback after your stay in our hotel ! We are sorry to hear that your stay was not up to your standards and will not hesitate to share your feelings with our teams to improve it. We apologize for the inconveniences. Wishing you a great day ! Best regards, The Novotel Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 558 reviews 8.9/10 Location
  • 770 reviews 6.6/10 Room
  • 668 reviews 8.6/10 Service
  • 13 reviews 5.1/10 WiFi
  • 314 reviews 7.2/10 Breakfast
  • 214 reviews 6.3/10 Cleanliness
  • 178 reviews 5/10 Amenities
  • 29 reviews 1.3/10 Wellness Area

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