Novotel Toulouse Centre Wilson Hotel 4 stars

Generally satisfactory but breakfast was cold .

everything is OK

1- AC in bedroom totally inefficient... Coller in the hallway... Do you expect your clients to sleep there? Windowed locked...impossible to reach reception by phone, had to get there... 2 room thermostat broken...

Nice staff, good room.

In this difficult time the service was great and the hotel were taking care of the customers well.

Proffessional people, quick answers to our questions.

Great location and service. However bed was quite hard and the shower wall to bedroom was glass which went opaque at a touch of a button. However if your partner goes to the bathroom in the night and puts the light on it floods the bedroom with light. Why would you want a glass wall in a shower anyway?

This was a comfortable stay in a very central location with parking very nearby. the only fault I could find was the design of the bedroom/bathrooms. there is a glass wall between the two. I was sharing with my sister so we didnt particularly like being in the shower while the other person was just on the other side of the cloudy glass. worse still in my brothers room the glass was clear so his wife could see him sitting on the loo! Not the greatest use of design in my opinion. Otherwise very nice rooms.

However the parking possibility was stated on the website, only public carpark was available. We spent less than 24 hours there but had to pay the full price and no hote price was offered. I think this was a theft of my money.

Arrived on 26 July at 1 o'clock in the morning after a flight delay (caused by the heatwave and storms). IT system has been cut off; but my bedroom, prepaid, has not been fully cancelled (arriving beyond cut-off time). The gentleman, on night-duty, was very helpful and professional. Ensuring that, while he was switching the system back (which takes a few minutes), and finding another room, I was relaxed and in...a my new room. Many thanks to have been nice, professional and helpful! Great location, a few minutes walk from the city historic centre and close to the airport ! Great breakfast and nice staff the next day!! I shall come back, unfortunately this was for a too short stay, heading to the Pyrenees ! Thank you! (Merci beaucoup au personnel, respect!)

We have stayed in many Ibis hotels in several countriies and this was the nest experience! Location in Toulouse city center was great, walking distance to all major sights. High standards, renovation has been made with excellent taste!

There are a few things I expect from a four stars hotel. First of all...windows that open! Al least a little! Then I expect that if on the site there is specified an existing parking... one must exist! Arriving there, we had the surprise that the parking was a public one,somewhere beside the hotel, at a considerable distance if you have to carry a lot of baggage. And expensive enough - 53 euro for less than 48 hours...without any discount for hotel guests. We booked half-board. Big mistake! Because at the restaurant, they offered for half-board exactly the same 3 types of main course and appetizers / deserts every evening! Imagine if you stay a week and you receive the same menu... Finally...,maybe I got used to good coffee.. . but what they serve at breakfast is a bad joke! Brown water instead of "espresso".

The hotel location is central and convenient, and the staff is friendly and helpful. There is also a reliable and affordable bus transfer to the airport; the bus stop (Navette Aeroport) is a little difficult to find (by the Place Jeanne d Arc on Strasbourg Boulevard).

The hotel is for people who wants to reach center just by opening the hotels doors. But also very convenient if you need to travel - metro line is just couple minutes away. I liked hotels cleanliness and friendly service.

This a modern hotel or one that has been enhanced recently. Our room was well appointed if a little smaller than usual - not a problem for a short stay. The staff were all very friendly and the Cite Breakfast was amongst the best we have had in any Novotel.However, there is nowhere to stop to unload outside the hotel - just a taxi rank - and the nearest car park is several hundred yards away which is fine for younger visitors but not so convenient if you are 80!. It would have been less stressful if the hotel had provided information for car drivers. We would certainly have decided to stay somewhere away from the centre had we known.