Novotel Toulouse Centre Wilson Hotel 4 stars

The overall experience was good, but we noticed some items had disappear from our bedroom (ikea bag with a raincoat inside) and housekeeping said it wasn't them, and we had no other response.

I think the sofa bed was broken deformed, kids told me after one night. We have changed the beds with kids and the second night was sleepless for us. I have told the reception when we leave. Normally I have always satisfied but with time with a 15 and 12 years old kids there was just a sofa bed which is very small and deformed.

I didn’t manage to sleep because I could hear all the noise from the street!! I don’t think so your window are double glazed!!

location is superb, check-in+out was very efficient, room and breakfast is awesome

Very good

The room was spacious and comfy. Great shower. The bar had a piano we could play and the breakfast selection was good. Nice to have a well-being centre too.

I was expecting to have a nice rest but the room (252) insulation was so poor that the street noises prevent me to slip , plus the curtains which were not efficient against the street lights

We really enjoyed the hotel; great facilities, great location and wonderfully friendly and helpful staff. However, despite what is shown on the Accor app there is no parking available and we spent over an hour in pouring rain trying to find a car park.

Excellent location and friendly staff. Comfort room

Hotel well situated. We stay in the hotel for a 3 days. The standard room is enough for short stays. Breakfast correct, except for the bread. One expects better bread in France! The hotel do not have any agreement with the parking around. Would be a issue to consider. The negative issue was the Health area. The hotel announces a Spa but this equipment is not available.

A great moment in a very good hotel in a beautiful location. Hotel personnel was very kind. No issues at all. ....brief, too short !

Perfect, as ever Nothing else to add

I was there for a 9-night business trip. I arrived late at night, probably last, and very apologetically was shown to an older style room which had no heating as my room had a problem. No problem as it was only for one night and I was refunded for that night. My room for the following 8 nights was on the third floor and was perfect for my requirements, clean and modern. The button to make the glass between the bedroom and the bathroom opaque or clear didn't work but not too much of an issue. There were some strange smells in my room one evening - it smelt like cooking pork fat all evening. Maybe it was near a kitchen vent. Something very strange happened on my final evening. I came back and found an additional toothbrush sitting next to my toothbrush and an extra key card in my room, and the window unlocked. Being on solo travel I found this very disturbing! I went to the reception desk and they checked, the key card was for a different room and they had no answer about the toothbrush but assured me nobody else had access to my room. It was probably the cleaner. I was still a bit alarmed but there wasn't really anything I could do.

This is a great hotel, both in terms of location and in terms of friendliness of the staff. I stopped over weekend hotel was relatively busy but not unpleasantly so. The room although small due to the historic nature of the building was well proportioned and the bathroom particularly was nice. It was also clean throughout. The breakfast so fairly basic was good quality.

The breakfast is the same everyday for the 5 nights that I’ve stayed there. I find that very disappointing and utterly insincere. The rooms are also very small.