Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.2/5 1,206 reviews

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Novotel Toulouse Centre Wilson - Image 1
Novotel Toulouse Centre Wilson - Image 2
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15 Place Wilson, 31000 TOULOUSE, France

Description

Hotel extras

  • "Green Key" certification 2026

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Telephone
Fax +33 5 61 21 96 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,206 reviews

Customer review rating 2.0/5

Markus K. Business - Confirmed reviews ALL

Air conditioning didn't work, room was too hot, loud noise from the street bars.

Cher Monsieur K., Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience, malgré les désagréments rencontrés. Nous regrettons sincèrement que la température de votre chambre et le dysfonctionnement de la climatisation aient perturbé votre repos. Nous comprenons également que l'animation sonore de la rue ait été une source de gêne. Lors de votre prochaine visite, n'hésitez surtout pas à demander une chambre plus calme de l'hôtel ; nos équipes feront leur maximum pour vous l'attribuer selon nos disponibilités. En outre, n’hésitez pas à nous signaler lors d’un dysfonctionnement technique, nous appellerons nos techniciens afin qu’il solutionne le problème. Nous espérons sincèrement regagner votre confiance lors d'un futur passage à Toulouse. L'équipe du Novotel

Customer review rating 5.0/5

Yuan Y. Solo - Confirmed reviews ALL

City centre hotel with easy access to most tourist places

Dear Mr Y., We would like to thank you very much for your positive feedback. It gives us great pleasure to read that your stay was a complete success. We are delighted that our prime location in the city centre allowed you to make the most of Toulouse’s tourist attractions and that the ease of access to our establishment contributed to the quality of your experience. Please note that we are currently preparing for a major refurbishment. This large-scale project aims to enhance our historic setting to offer you an even higher level of comfort, whilst remaining the go-to destination for exploring the ‘Pink City’. We look forward to welcoming you back for another equally memorable stay. The Novotel team

Customer review rating 3.5/5

Mayur P. Business - Confirmed reviews ALL

It was noisy near the room. Also there were limited options for vegetarian food.

Dear Mr P., Thank you for taking the time to share your feedback; we are pleased to hear that your stay went well overall. We regret the noise disturbance you experienced near your room. Regarding our dining options, we currently offer several vegan à la carte dishes, but we take your comment on the variety of vegetarian dishes on board. We hope to have the chance to fully win you over during a future stay. The Novotel team

Customer review rating 4.0/5

Bryan H. Business - Confirmed reviews ALL

it was greatly situated. We loved the breakfast buffet. It was very warm and the temperature was very hard to control. The staff was very friendly and helpful. We would stay again!

Dear Mr H., Thank you for your positive review; we are delighted that you enjoyed your stay with us, particularly thanks to our location and our breakfast buffet. It is very rewarding for our staff to know that their friendliness and dedication to service made a positive impression on your stay. However, we have taken note of your comments regarding the difficulty in adjusting the room temperature and the condition of the carpet in the corridors. Next time, please do not hesitate to mention this at reception, where we will be happy to help you adjust the temperature. Please note that we are currently planning a comprehensive renovation project. This major project will involve replacing all the carpets to create a more modern environment. We look forward to welcoming you back on your next visit. The Novotel team

Customer review rating 5.0/5

Richard B. Friends - Confirmed reviews ALL

Customer service throughout the hotel was excellent, the restaurant food was particularly superb, Michelin start quality Lobster Bisque and fresh Turbot I would say.

Dear Mr B., Thank you so much for your kind words; we are particularly touched by them. Our teams are immensely proud to read that you found our customer service to be excellent. We will be sure to pass on your compliments. We would be delighted to welcome you back so you can try our new menu. The Novotel team

Other web-users rate our hotel

  • 444 reviews 9/10 Location
  • 665 reviews 5.8/10 Room
  • 545 reviews 8/10 Service
  • 6 reviews 0/10 WiFi
  • 365 reviews 5.3/10 Comfort
  • 272 reviews 7/10 Breakfast
  • 192 reviews 3.7/10 Cleanliness
  • 139 reviews 4.7/10 Amenities

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