Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.2/5 1,135 reviews

Novotel Toulouse Centre Wilson - Image 1
Novotel Toulouse Centre Wilson - Image 2
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15 Place Wilson, 31000 TOULOUSE, France

Description

Hotel extras

  • Awarded the "Green Key 2025" certificate

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Telephone
Fax +33 5 61 21 96 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,135 reviews

TripAdvisor Rating  4.1/5  1,839 reviews

Centre of town location, good rooms and service. May need taxi from airport.

TripAdvisor rating 4.0/5

James F TripAdvisor review

This seems to be one of the more recently outfitted Novotels and the two rooms I stayed in had excellent beds and spotless walk-in showers. It's in an old, repurposed building in the centre of town and is perfect for all the local amenities but beware that the architecture may affect the size of the room you get, so specify your needs when reserving. The main train station is about a twenty minute walk away and the airport, about 8km. There is no rail or metro link from the airport, therefore a taxi would be required. Breakfast comes with a large selection of bread and cake, therefore more Spanish in style, but hot and healthy options are available too. Service is efficient and helpful. The cost of a taxi from the airport is 40 euro so that's something you might want to factor in when selecting your stay. The restaurant, Le Capoul, attached to the hotel on the ground floor is very good and has a 10% discount for hotel guests.

Merci infiniment pour votre commentaire. Nous sommes heureux de savoir que votre séjour vous a laissé une impression positive, tant par le confort que par l’accueil que vous avez reçu. C’est un plaisir de constater que l’ambiance de notre établissement et son emplacement ont contribué à rendre votre expérience agréable. Vos remarques nous encouragent à continuer dans cette voie et à veiller à ce que chaque visite soit aussi plaisante que la vôtre. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. L’équipe du Novotel

Unpleasant, not meeting basic needs

TripAdvisor rating 1.0/5

travelwifjw TripAdvisor review

Very bad - my room as when I checked in had no basic amenities. Ie. No tissue paper, no room slippers. The study table (room 114) has no light above it if I have to do work. The fridge is not working. Horrified!

Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay. Slippers are only available in our Suite rooms, and we sincerely apologize for the lack of tissues, the faulty refrigerator, and the lack of lighting around the desk. Your feedback is valuable and will help us improve our services to make your future stays more comfortable. We hope to regain your trust during your next stay. The Novotel team Translated with DeepL.com (free version)Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay. Slippers are only available in our Suite rooms, and we sincerely apologize for the lack of tissues, the faulty refrigerator, and the lack of lighting around the desk. Your feedback is valuable and will help us improve our services to make your future stays more comfortable. We hope to regain your trust during your next stay. The Novotel team

Customer review rating 4.5/5

Mauricio S. Families - Confirmed reviews ALL

Good hotel, well cleaned, organized and located! The staff is always available to assist.

Dear Mr S., Thank you very much for your positive feedback! We are delighted that you appreciated the cleanliness, organisation and location of our hotel. Your satisfaction with the helpfulness and friendliness of our team is a great reward for us. We hope to have the pleasure of welcoming you back very soon. The Novotel team

Customer review rating 3.5/5

Kevin C. Couples - Confirmed reviews ALL

Extremely good location but was disappointed with the room we were given, a room with 2 low windows which were filthy. Asked to change it, at first we were given loads of excuses but we insisted and they eventually changed it. We had booked a superior room and we are silver members.

Dear Mr C., Thank you for sharing your experience. We are delighted that you enjoyed our location in the heart of Toulouse, but we regret that the first room allocated did not meet your expectations. After checking, we can confirm that your booking was indeed for a superior room and that the ALL card used to make the booking has Classic status, which explains why no upgrade could be applied. We understand your disappointment and apologise for this. We hope to have the opportunity to regain your trust during a future stay. The Novotel team

Customer review rating 1.5/5

Linda P. Couples - Confirmed reviews ALL

We asked for an executive room far away from any noises and facing into the courtyard. We were given a room on the 1st floor directly above the the restaurant terraces facing the square. We asked Manon for another room and she gave us another room facing the street with more restaurants and terraces. The 3rd attempt was an interior corner room! which was a lot smaller than the other ones. We booked well in advance and were clear about our needs that wer completely ignored. As a result of this we will be cancelling 2 future bookings for April of next year.

Dear Ms P., Thank you for taking the time to share your experience. We sincerely apologise that your expectations regarding the room were not met despite your requests made in advance. We fully understand your disappointment and regret that this has led to the cancellation of your future bookings. Your comments are valuable and will enable us to review our organisation in order to better take into account the specific needs of our guests. We are committed to ensuring that your future bookings are handled with the utmost care to ensure that your stay fully meets your expectations. We hope to have the opportunity to regain your trust during a future stay. The Novotel team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 431 reviews 8.9/10 Location
  • 641 reviews 6/10 Room
  • 538 reviews 8/10 Service
  • 5 reviews 0/10 WiFi
  • 337 reviews 5.2/10 Comfort
  • 286 reviews 6.4/10 Breakfast
  • 172 reviews 4.4/10 Cleanliness
  • 143 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.