Novotel Toulouse Centre Wilson Hotel 4 stars

TripAdvisor rating 4.0/5 1,680 reviews
Novotel Toulouse Centre Wilson
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Room 1

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Hotel extras

  • Enjoy the relaxed way of life of the south west, right in the heart of Toulouse

  • Prestigious events area including a reception space measuring 2,906 sq. ft. (270 m²)

  • Inviting bar with musical entertainment

  • Sauna, hammam, whirlpool bath and fitness room

  • Video games area and indoor playground

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000
toulouse
france

Tel: +33561107070

Fax: (+33)5/61219670

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   14-16-22-23-29 JEAN JAURÈS

  • JEAN JAURES :   A ET B JEAN JAURES

  • By plane

    TOULOUSE BLAGNAC At 10.5km / 6.52 miles - Shuttle paying

  • By train

    GARE MATABIAU At 1.2km / 0.75 miles

GPS :43.605235, 1.447107

Our accommodations

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Connect to the Internet over WIFI and relax with a drink from the minibar while watching satellite channels on a flat-screen television.

Superior Room with a queen-size double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with queen-size double bed and double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with a queen-size double bed and double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA BRASSERIE DU CAPOUL

Type of cuisine: French

Benefiting from an enviable location and remarkable surroundings, the long-standing Capoul brasserie has welcomed in so many new eras that it now forms part of the pink city's heritage. Come and rediscover the charm of a traditional brasserie.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL CAFÉ BY CAPOUL

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 230

  • Maximum capacity: 104 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Toulouse Centre Wilson

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,530 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,680 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location, Good welcome, Good to response questions

Customer review rating 4.3/5

Kanyarat S. Business - 21/01/2020 Confirmed reviews ALL

Feel happy staring from walking to the hotel with the cleanliness and staff welcome

Customer review rating 4.3/5

P. Families - 20/01/2020 Confirmed reviews ALL

Very good service

Below Average

Customer review rating 4.3/5

Nirmal Business - 20/01/2020 Confirmed reviews ALL

The hotel room was clean but it was near service room. I kept hearing the room door closing and opening all the time which was very disturbing in the evening when you come back from a hectic meeting.

Very dark room ... and no parking!!!

Customer review rating 4.3/5

Marco F. Families - 10/01/2020 Confirmed reviews ALL

No window in the bedroom... Very expensive parking.

Dear MARCO F., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your room was situated on the 4th floor which has the particularity to be under the roof with little roof windows. There is window in the room but due to the situation it could be less bright. Our team his always at your dispoition for your confort do not hesitate to contact us to change the room if doesn't suit you. We have no private parking but situated in the city center ther is many public parking around the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Office Manager

Great location and management, some details could be better

Customer review rating 4.3/5

M. Couples - 06/01/2020 Confirmed reviews ALL

I enjoyed the central location, frequent service in cleaning (management in general), toileteries, free water, bed was good. The Hamam and Sauna were a very nice add-on. Also the design of the rooms was very nice. The temperature in the room was very good, not too warm and not too cold. What I do not understand is that there are only plastic cups in the room. For more than 100 EUR I can expect glasses. Instead of instant coffee a machine with capsules should be provided in a 4 star hotel for this price. Also the deposit is quite high, I payed 940 EUR and now have to wait for a while until it is returned to my card, I think this could be reduced as it is not in relation to a possible consumption at the bar. Also the minibar in the room could have some drinks inside. The breakfast is too expensive, I know there is a city breakfast but this does not really cover the needs of everyone. 18 Euros for the first meal of the day is simply too much compared to the international standard. This is rather the price for a lunch or dinner. A breakfast should not cost more than 10 EUR in my opinion.

Dear GOTTSCHALK M., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry for the invenience with the preautorization made on check in time. We have a process for guarantee for the entire stay and extra charges. It's true that it could be an important amount but it's also made for using it on departure. It could take some days for the amount to come back on your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Some items disapear from our room

Customer review rating 4.3/5

Anonymous Families - 02/01/2020 Confirmed reviews ALL

The overall experience was good, but we noticed some items had disappear from our bedroom (ikea bag with a raincoat inside) and housekeeping said it wasn't them, and we had no other response.

Sofa bed was uncomfortable

Customer review rating 4.3/5

Mel Families - 25/12/2019 Confirmed reviews ALL

I think the sofa bed was broken deformed, kids told me after one night. We have changed the beds with kids and the second night was sleepless for us. I have told the reception when we leave. Normally I have always satisfied but with time with a 15 and 12 years old kids there was just a sofa bed which is very small and deformed.

Room 242 too noisy!!

Customer review rating 4.3/5

Jennyfer Business - 22/12/2019 Confirmed reviews ALL

I didn’t manage to sleep because I could hear all the noise from the street!! I don’t think so your window are double glazed!!

perfect

Customer review rating 4.3/5

Peter Business - 20/12/2019 Confirmed reviews ALL

location is superb, check-in+out was very efficient, room and breakfast is awesome

Dear PETER H., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Good as always

Customer review rating 4.3/5

Linda Business - 17/12/2019 Confirmed reviews ALL

Very good

Dear LINDA V., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Great stay

Customer review rating 4.3/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

The room was spacious and comfy. Great shower. The bar had a piano we could play and the breakfast selection was good. Nice to have a well-being centre too.

Noisy room

Customer review rating 4.3/5

Visitor Business - 16/12/2019 Confirmed reviews ALL

I was expecting to have a nice rest but the room (252) insulation was so poor that the street noises prevent me to slip , plus the curtains which were not efficient against the street lights

No car park!

Customer review rating 4.3/5

Stuart Couples - 15/12/2019 Confirmed reviews ALL

We really enjoyed the hotel; great facilities, great location and wonderfully friendly and helpful staff. However, despite what is shown on the Accor app there is no parking available and we spent over an hour in pouring rain trying to find a car park.

Excellent location and friendly staff. Comfort room

Customer review rating 4.3/5

Ras Business - 11/12/2019 Confirmed reviews ALL

Excellent location and friendly staff. Comfort room

Dear ROSYALEJANDRA A., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Practical and well situated hotel

Customer review rating 4.3/5

Josep M. Couples - 09/12/2019 Confirmed reviews ALL

Hotel well situated. We stay in the hotel for a 3 days. The standard room is enough for short stays. Breakfast correct, except for the bread. One expects better bread in France! The hotel do not have any agreement with the parking around. Would be a issue to consider. The negative issue was the Health area. The hotel announces a Spa but this equipment is not available.

Too short !

Customer review rating 4.3/5

Anonymous Families - 09/12/2019 Confirmed reviews ALL

A great moment in a very good hotel in a beautiful location. Hotel personnel was very kind. No issues at all. ....brief, too short !

Perfect, as ever

Customer review rating 4.3/5

Gv Solo - 05/12/2019 Confirmed reviews ALL

Perfect, as ever Nothing else to add

Dear GAELLE V., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Lovely hotel and location but a couple of weird things happened during my long stay (9 nights)

Customer review rating 4.3/5

Elizabeth Business - 28/11/2019 Confirmed reviews ALL

I was there for a 9-night business trip. I arrived late at night, probably last, and very apologetically was shown to an older style room which had no heating as my room had a problem. No problem as it was only for one night and I was refunded for that night. My room for the following 8 nights was on the third floor and was perfect for my requirements, clean and modern. The button to make the glass between the bedroom and the bathroom opaque or clear didn't work but not too much of an issue. There were some strange smells in my room one evening - it smelt like cooking pork fat all evening. Maybe it was near a kitchen vent. Something very strange happened on my final evening. I came back and found an additional toothbrush sitting next to my toothbrush and an extra key card in my room, and the window unlocked. Being on solo travel I found this very disturbing! I went to the reception desk and they checked, the key card was for a different room and they had no answer about the toothbrush but assured me nobody else had access to my room. It was probably the cleaner. I was still a bit alarmed but there wasn't really anything I could do.

Dear ELIZABETH B., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry for all the inconvenience during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will reinvestigate for the toothbursh with the housekeeping service, we understand that it's very disturbing and not normal. For the inconvenience, I will credit your membership card with courtsesy points. You will see it next days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Office Manager

Great location, friendly and helpful staff

Customer review rating 4.3/5

Adrian T. Friends - 25/11/2019 Confirmed reviews ALL

This is a great hotel, both in terms of location and in terms of friendliness of the staff. I stopped over weekend hotel was relatively busy but not unpleasantly so. The room although small due to the historic nature of the building was well proportioned and the bathroom particularly was nice. It was also clean throughout. The breakfast so fairly basic was good quality.

Dear ADRIAN T., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

Breakfast was boring, rooms were small.

Customer review rating 4.3/5

Russell N. Business - 24/11/2019 Confirmed reviews ALL

The breakfast is the same everyday for the 5 nights that I’ve stayed there. I find that very disappointing and utterly insincere. The rooms are also very small.

Dear JIA JIE RUSSELL MR N., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Office Manager
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