Mama Shelter Toulouse 4 stars

Customer review rating (ALL Rating) 4.5/5 2,534 reviews

Mama Shelter Toulouse - Image 1
Mama Shelter Toulouse - Image 2
Mama Shelter Toulouse - Image 3
Mama Shelter Toulouse - Image 4

Description

Hotel extras

  • Private, 42-seat movie theater

  • Rooftop and Argentinian grill

  • Colorful, cheerful design in the lobby, restaurant and rooms

  • 4 studios (conference rooms) available

  • Located in the heart of Toulouse on Boulevard Lazare Carnot

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mama Shelter Toulouse

54 56 Boulevard Lazare Carnot
31000 TOULOUSE
France

GPS:43.605414, 1.449934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Toulouse

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,534 reviews

TripAdvisor Rating  4.3/5  513 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Stephan T. Business - Confirmed reviews ALL

The reception staff was very helpful with a local recommendation for croques. However, the squeaking hotel entrance door was clearly audible in Room 203 and should be fixed. Breakfast service also needs improvement: bowls were missing both days, and fruit and yogurt were not automatically replenished by 9:00 AM.

Hello Stephan, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that our reception team was helpful and that you appreciated the local recommendation for croques — we will be sure to pass on your kind words to the team. At the same time, we sincerely apologize for the inconvenience you experienced during your stay. Please accept our apologies for the noise caused by the entrance door near Room 203. This issue has been reported to our technical team so it can be addressed as soon as possible. We are also sorry to learn that the breakfast service did not meet your expectations. Your comments regarding the missing bowls and the lack of replenishment of fruit and yogurt have been shared with our food & beverage team to ensure better consistency and attentiveness in the future. Your feedback is invaluable in helping us improve our services, and we truly hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience next time. Mama ❤ You! Nolwenn - Front Desk Supervisor

Customer review rating 4.0/5

Janet G. Solo - Confirmed reviews ALL

Check -in rather brusque but otherwise, nothing wrong, nothing particularly good

Hello Janet, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your check-in experience felt rather brusque and that the interaction did not meet your expectations. This is certainly not the level of service we aim to provide, and your comments have been shared with our team so we can improve. We would genuinely appreciate your insight : what could we have done differently to make your stay more pleasant, or what would you have liked to experience during your time with us? Your feedback would be very valuable in helping us enhance our guests’ experience. We hope to have the opportunity to welcome you again and provide you with a warmer, more memorable stay. Mama ❤ You ! Nolwenn - Front Office Supervisor

Customer review rating 4.5/5

Carmela D. B. Business - Confirmed reviews ALL

Very gentle people.

Hello Carmela, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the pleasant, colorful, and cheerful atmosphere of our hotel. Your compliment about our team being very gentle truly means a lot to us and will be shared with them. We hope to have the pleasure of welcoming you back to Mama Toulouse very soon. Mama ❤ You ! Nolwenn - Front Office Supervisor

Customer review rating 3.5/5

Tatiana L. Friends - Confirmed reviews ALL

I'm very used to staying at the Accor's hotels and I'm very surprised by how bad our breakfast was this last time, at Mama Shelter in Toulouse. No plates, no glasses, average coffee.

Hello Tatiana, Thank you for taking the time to share your feedback. We are truly sorry to hear that your breakfast experience did not meet your expectations during your stay at Mama Shelter Toulouse. This is not the standard we strive to offer, and we completely understand how frustrating it must have been to encounter missing plates and glasses, as well as coffee that was below your expectations. Please rest assured that your comments have been shared with our breakfast team to ensure better preparation and service in the future. We are committed to providing all our guests with a pleasant and seamless start to the day. We hope that despite this disappointing experience, you still enjoyed the rest of your stay, and we would be delighted to welcome you back in the future for a full Mama experience, with the attentive and friendly service you expect from us. Mama ❤ You! Nolwenn - Reception Supervisor

Customer review rating 4.5/5

Mark C. Business - Confirmed reviews ALL

Excellent staff and service

Hello Mark ! Thank you so much for your amazing review, the whole Mama Gang is thrilled to hear you had a great stay with us 😍 Can’t wait to welcome you back in the Pink City! Mama <3 Mark Emma Receptionist

In partnership with TripAdvisor

Other web-users rate our hotel

  • 686 reviews 9.1/10 Location
  • 1,122 reviews 7.2/10 Room
  • 1,582 reviews 8.8/10 Service
  • 9 reviews 3.2/10 WiFi
  • 697 reviews 9.4/10 Vibe
  • 668 reviews 7.7/10 Food
  • 608 reviews 6.6/10 Comfort
  • 575 reviews 8.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Toulouse