clean hotel with friendly and efficient staff. Very useful to have hotel's own secure parking.

The Executive Suite was amazing. The hotel location is perfect. Near by one of the most animated area in Toulouse. So easy to find a restaurant or to visit the city from there

1. The room did not match what was advertised on Accor web site. - there was no hairdryer and I have to fight for 1h 45 minutes to get it. When I asked lady at the reception to bring one to the room she replied that the hotel was fully booked and they have not had any vacant hairdryer. She proposed to take a hairdryer from her colleague and bring it to my room next day at 08.00. - there were no radio in the bathroom -there were no telephone in the bathroom - they did nit refill bottles of free water in the room 2. The make up mirror in the bathroom was broken. 3. TV panel in the bedroom did not work. 4. The door to the bathroom had traces of black painting. 5. Turn down service took place only once after complaint. 6. Air conditioning system produced sharp noice. I could not neither stay in the sitting room nor sleep when the sit conditioning was switched on. My complaint about it to the general manager was left without any reaction. 7. There was a smell of fried potatoes and onion in the room but I could not open windows because employees of the hotel used to smoke under the window and there was a garbage storage nearby. 8. Employees of the hotel used to sit on the steps to the entrance to the wing where I stayed and smoke because of raining outside. 9. Some employees of the hotel did not wear masks inside the hotel and put them only when you tried to speak to them. General manager put his mask in a way it kept his nose fully open. 10. There was a part of kitchen air condition tube which produced a horrible roaring similar to a taking on jet. 11. The General manager proposed to reduce payment for the room as a compensation but did not do it. 12. No attempts to do something as a compensation were undertaken. 13. Every member of the stuff was extremely polite. 14. Public space of the hotel is nicely decorated. 15. All the stuff during breakfast was helpful and efficient.

Very nice area. Hotel is well designed.

The reception team as a first contact were great but sadly the hotel didn't live up to expectations remotely of a 5 star. The location is excellent. We have booked a 'deluxe suite' which was in the loft and was a dark, lifeless room that had sun bleached carpets, a window that overlooked a rooftop with dying cacti on the window sill. The walls were scuffed and the room smelt like a cleaning products. It was a special occasion and they had put balloons etc in the rooms which was a lovely touch however. I called reception and asked for an alternative but there were none and after some tooing and frooing I voluntarily 'downgraded' to a deluxe room which was actually much better. The reception team were great at making this happen 100% and very apologetic. My concern was for a top-priced room why even sell this it was subpar and disappointing. The new room was better but again the walls are scuffed ,the furniture worn and the cleaning is average - dented bins, dust behind bins, shower doesn't drain so well etc but a perfectly ok room. The common areas are fine for a 5 star hotel. Spa was average but treatment (facial was good). We requested a room service while we were out and three hours later returned to the room and nothing had happened so called reception - 'oh sorry we forgot' eventually came and serviced the room but the detritus that was taken out of the room was left on the window outside our room for 24hrs! It was still there when we left. We requested a late check-out which was no problem but re-entering the hotel the key cards weren't rekeyed, then they were rekeyed but only for the lift so after two trips to reception we were back in - just so average. I feel sorry for the reception team as they are great but the rest of the hotel - the service, the attention to details, cleanliness, proactivity were absent. The two words that come to mind for me with this hotel are tired and unloved. The building is tired and I suspect everyone other than the front-of-house team is tired. I would avoid this hotel. Save your money and go to the Crowne Plaza or another generic brand where you know what you get and spend the money you have saved on the gastronomic delights that Toulouse has to offer.

We stayed for four nights and enjoyed the suite. Room service was very good. We had been looking forward to dining in the Michelin star restaurant but the menu was far too restricted and did not suit our pallets. Also, the bar closing at 9pm was ridiculous for an up-market hotel.

Extremely professional and friendly staff

Short 4 nights break in the heart of Toulouse. Very well situated, good service, nice suite... Service was good. Concierge very useful too but could improve a bit (where are Les adresses confidentielles?). Overall excellent. Will definitely come back.

We love Accor using whenever we can, great position, great service especially in these difficult times.

Great hotel, great location, very helpful staff. I had a nice room and an enjoyable stay. Only small negative remark: there was a "clean stains" on the furniture and on the carpet, which should not be present in a 5-star hotel.

The location of the hotel was very good and the staff were friendly and helpful. However, for a 5* hotel I found the accommodation disappointing, the room itself was dark and the facilities in the bathroom poor. The bath did not have a handrail, so getting in and out of the shower was difficult, particularly for anyone with mobility issues. Breakfast was very basic.

We like this hotel. This was our second stay. The bar makes great cocktails albeit expensive. Although it was cocktail hour, That one night the barman that night was elusive so I had to go to the reception twice to ask that he be found. We were on the 4th floor this trip and had a really hard time getting hot water, not the case on other floors. In this room ( "superior" ) ,the recent fashion of having the shower in the bedroom may not be for everyone. We will go again but be more careful with the choice of floor and room layout.

Housed in a Grand Maison with a courtyard this hotel is centrally placed yet quiet just by the Pont Neuf. The check in experience was very warm and helpful when the reptionist explained what there is to see and do in Toulouse and recommended several sites, bars and restaurants. The cocktail bar was very pleasant though the service was a little slow. The room was comfortable and well appointed though the wardrobe space was small if you are away for a long time and want to hang several items of clothing. All in all a lovely stay in a comfortable smart hotel with very friendly staff

We chose this hotel because of hhe grrat Tripadvidor ratings and were not disappointed. We were upgraded from a deluxe room to a suite- which was a real treat. The staff were extremely helpful- even going out to get us electrical converters. The restaurants they recommended were excellent. The location was perfect- strolling along the river at night and being able yo see the lights reflected on the water was inspirational and Romantic. So why were they not perfect? The wifi doesnt work. We didnt care because we were on vacation.