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La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 stars

Customer review rating 4.6/5 2,068 reviews

ALLSAFE approved hotel

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La Cour des Consuls Hotel&Spa Toulouse-MGallery
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+ 22 Services

Hotel extras

  • Classic architectural elements

  • Chic and prestigious Michelin-starred restaurant

  • Light and rejuvenation in its Spa by Graine de Pastel.

  • Secure private car park

  • Certified ALLSAFE

Hotel location

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000 toulouse
france

Tel: +33567161999

Fax: (+33)5/34316734

Check-in from 16h00

Check out up to 12h00

  • TISSEO :  38 PONT NEUF

  • METRO A :  A ESQUIROL

  • METRO B :  B CARMES

  • By plane

    TOULOUSE BLAGNAC At 12km / 7.46 miles - Shuttle paying

  • By train

    TOULOUSE MATABIAU At 2km / 1.24 miles

GPS :43.599411, 1.441731

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 32 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 32 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • TLS Additional charge
    • TOULOUSE BLAGNAC Additional charge
  • Cour des Consuls Additional charge
    • On site
    • 10 parking spaces
    • Private
    • Electric car recharging units 3,7 kVA
    • TESLA recharging units
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Spa La Cour des Consuls
    • On site
    • Hammam
    • Massage

Our accommodation(s)

A sober, chic and modern urban design to preserve a feeling of privacy. With chromatic harmonies of chocolate and vanilla, black and white, and a few brighter touches of blue and red, La Cour des Consuls hotel offers two types of rooms, suites and an apartment. All areas are bright and spacious, with large bathrooms including shower and/or bathtub, "Palace Treca" bedding of exceptional quality, and beautiful materials: marble, wood, leather, steel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
La Cour des Consuls Hotel&Spa Toulouse-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,068 reviews

TripAdvisor Rating 4.5/5

521 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

It was a disaster.

Customer review rating 0.5/5

Igor Families - 07/10/2021 Confirmed reviews ALL

1. The room did not match what was advertised on Accor web site. - there was no hairdryer and I have to fight for 1h 45 minutes to get it. When I asked lady at the reception to bring one to the room she replied that the hotel was fully booked and they have not had any vacant hairdryer. She proposed to take a hairdryer from her colleague and bring it to my room next day at 08.00. - there were no radio in the bathroom -there were no telephone in the bathroom - they did nit refill bottles of free water in the room 2. The make up mirror in the bathroom was broken. 3. TV panel in the bedroom did not work. 4. The door to the bathroom had traces of black painting. 5. Turn down service took place only once after complaint. 6. Air conditioning system produced sharp noice. I could not neither stay in the sitting room nor sleep when the sit conditioning was switched on. My complaint about it to the general manager was left without any reaction. 7. There was a smell of fried potatoes and onion in the room but I could not open windows because employees of the hotel used to smoke under the window and there was a garbage storage nearby. 8. Employees of the hotel used to sit on the steps to the entrance to the wing where I stayed and smoke because of raining outside. 9. Some employees of the hotel did not wear masks inside the hotel and put them only when you tried to speak to them. General manager put his mask in a way it kept his nose fully open. 10. There was a part of kitchen air condition tube which produced a horrible roaring similar to a taking on jet. 11. The General manager proposed to reduce payment for the room as a compensation but did not do it. 12. No attempts to do something as a compensation were undertaken. 13. Every member of the stuff was extremely polite. 14. Public space of the hotel is nicely decorated. 15. All the stuff during breakfast was helpful and efficient.

very nice room

Customer review rating 4.0/5

K. Couples - 04/10/2021 Confirmed reviews ALL

Very nice area. Hotel is well designed.

Lovely reception team but tired in so many ways avoid.

Customer review rating 2.0/5

Jeremy Couples - 03/10/2021 Confirmed reviews ALL

The reception team as a first contact were great but sadly the hotel didn't live up to expectations remotely of a 5 star. The location is excellent. We have booked a 'deluxe suite' which was in the loft and was a dark, lifeless room that had sun bleached carpets, a window that overlooked a rooftop with dying cacti on the window sill. The walls were scuffed and the room smelt like a cleaning products. It was a special occasion and they had put balloons etc in the rooms which was a lovely touch however. I called reception and asked for an alternative but there were none and after some tooing and frooing I voluntarily 'downgraded' to a deluxe room which was actually much better. The reception team were great at making this happen 100% and very apologetic. My concern was for a top-priced room why even sell this it was subpar and disappointing. The new room was better but again the walls are scuffed ,the furniture worn and the cleaning is average - dented bins, dust behind bins, shower doesn't drain so well etc but a perfectly ok room. The common areas are fine for a 5 star hotel. Spa was average but treatment (facial was good). We requested a room service while we were out and three hours later returned to the room and nothing had happened so called reception - 'oh sorry we forgot' eventually came and serviced the room but the detritus that was taken out of the room was left on the window outside our room for 24hrs! It was still there when we left. We requested a late check-out which was no problem but re-entering the hotel the key cards weren't rekeyed, then they were rekeyed but only for the lift so after two trips to reception we were back in - just so average. I feel sorry for the reception team as they are great but the rest of the hotel - the service, the attention to details, cleanliness, proactivity were absent. The two words that come to mind for me with this hotel are tired and unloved. The building is tired and I suspect everyone other than the front-of-house team is tired. I would avoid this hotel. Save your money and go to the Crowne Plaza or another generic brand where you know what you get and spend the money you have saved on the gastronomic delights that Toulouse has to offer.

Excellent welcome and reception staff.

Customer review rating 4.0/5

Sgm Couples - 01/10/2021 Confirmed reviews ALL

We stayed for four nights and enjoyed the suite. Room service was very good. We had been looking forward to dining in the Michelin star restaurant but the menu was far too restricted and did not suit our pallets. Also, the bar closing at 9pm was ridiculous for an up-market hotel.

Toulouse

Customer review rating 5.0/5

G A. Business - 18/09/2021 Confirmed reviews ALL

Extremely professional and friendly staff

Just Perfect

TripAdvisor rating 5.0/5

emmanuelflorenced 12/09/2021 TripAdvisor review

Short 4 nights break in the heart of Toulouse. Very well situated, good service, nice suite... Service was good. Concierge very useful too but could improve a bit (where are Les adresses confidentielles?). Overall excellent. Will definitely come back.

Great position

Customer review rating 4.0/5

Paul Couples - 17/08/2021 Confirmed reviews ALL

We love Accor using whenever we can, great position, great service especially in these difficult times.

Dear Mr. L., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Disappointing

Customer review rating 2.0/5

Mr. G. Solo - 12/07/2021 Confirmed reviews ALL

Check in: The suite was ready only at 3PM although I have called in the morning and kindly asked to have it prepared earlier. For the check-out: I came to the reception and asked to have a checkout at 12:45 instead of 12, the answer was firmly no, and I can wait in the terrasse at 30oC. For 45 mins!!!! I should have stayed in the suite and never asked for that extra minutes. No one asked how was my stay at the reception! So I took the initiative and made my comments. The menu of the room dining is very limited in choices. An order of omelette + fruit salad took more that 45 mins to arrive to the room had to call the check the status- not the longest to be prepared. Clearly a lack of staff (check in and check out issues)

Dear Oussama G., First of all, I would like to thank you for your interest in La Cour des Consuls Hotel & Spa and for taking the time to share your experience during your stay. I read with attention your comment and I sincerely apologize that your experience did not meet your expectations. Regarding your arrival, our hotel were fully booked during your stay and check in time is normally 4:00 p.m. When you call earlier, we make our possible to provide you the room in advance so you can check in before check in time. We totally understand that you did not appreciate that we cannot arrange a check out at 12:45 a.m. but as we explained, hotel were fully booked and check out time is 12:00 in order to provide rooms at 4:00 p.m. At MGallery, we strive to provide the best experience possible for each customer; therefore your feedback is very important to us. We appreciate that you took time sharing your concerns with us, and we hope that you will give us the opportunity to serve you better in the near future. If you would like to stay with us again, I kindly invite you to contact me directly prior to your arrival and I will ensure you get the best service we can offer. I stay at your disposal for more information. Sincerely, Matthieu Dellac Directeur

Great location.

Customer review rating 5.0/5

Nicky K. Families - 24/06/2021 Confirmed reviews ALL

Despite the huge setback on our initial arrival date, the staff at La Cours were extremely helpful and supportive in relocating us to another hotel. On arrival the 2nd time everyone was amazingly helpful again and strived to ensure we came away with a positive experience of the hotel. They helped us in our battle with the travel company as well. The room was lovely and food excellent. Only one minor criticism - perhaps old fashioned paper menus - reading a Michelin * menu off a mobile phone is just not right.

Dear NICOLAI K., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. Once again we apologize for all the inconvenient regarding your stay and we hope that you spent a nice birthday with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take note of your remark regarding Le Cénacle's menu, we totally understand that it is not the best option but the Covid impose certain constraints. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Matthieu Dellac Directeur

A luxury stay with a hint of " je ne sais quoi " of utmost sophistication

Customer review rating 5.0/5

Simon P. H. Business - 05/06/2021 Confirmed reviews ALL

The warm welcome extended to me during check-in by an exquisite professional was world class. The venue is splendid and inviting right in the heart of the city. The second night stay gave rise to a useless discussion on late checkout though. Overall, i recommend this place without hesitation.

Dear SIMON P. ALAIN H., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Laura who will be glad to discover your encouragment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Good welcome, good stay

Customer review rating 4.5/5

Robin D. Business - 09/11/2020 Confirmed reviews ALL

An unexpected upgrade to a beautiful room made my stay memorable.

Dear Robin D., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, great staff

Customer review rating 5.0/5

Paul A. Couples - 30/09/2020 Confirmed reviews ALL

Had a wonderful one night stay at La Cour des Consuls. I forgot my bank card in my room and they posted it out to me saving me huge hassle. Totally recommend!

Dear Mister A., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice place

TripAdvisor rating 4.0/5

1962-Claude Business - 04/09/2020 TripAdvisor review

Great hotel, great location, very helpful staff. I had a nice room and an enjoyable stay. Only small negative remark: there was a "clean stains" on the furniture and on the carpet, which should not be present in a 5-star hotel.

Customer review rating 1.0/5

Andrew P. Couples - 30/08/2020 Confirmed reviews ALL

Room was looking v tired. Difficult to reach. Dirty carpet. No hot water first morning. Fridge didn’t work. Noisy a/c. Checked out early. Would not return

Dear ANDREW p., Thank you for having taken the time to share your remarks further to your stay at La Cour des Consuls Hotel & Spa. We were truly concerned to learn that your stay did not live up to your expectations. We were saddened to read that, we were not able to deliver the experience you expected and please accept our sincerest apologies for that. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that the points mentioned in your review will be followed upon by the concerned departments. We sincerely hope that we will soon get the chance to welcome you again, and let you live a truly excellent experience. Awaiting the occasion, I extend to you my warmest regards,

Great location

Customer review rating 4.5/5

Pambam Families - 24/08/2020 Confirmed reviews ALL

Great service. Helpful and friendly staff. Good size room for families. Good quality breakfast.

Dear PAMELLA A., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

August '18

TripAdvisor rating 3.0/5

OenR Couples - 29/08/2018 TripAdvisor review

The location of the hotel was very good and the staff were friendly and helpful. However, for a 5* hotel I found the accommodation disappointing, the room itself was dark and the facilities in the bathroom poor. The bath did not have a handrail, so getting in and out of the shower was difficult, particularly for anyone with mobility issues. Breakfast was very basic.

Dear OenR, Thank you for taking time to share your review regarding your stay at La Cour des Consuls Hôtel & Spa***** It is a pleasure to read that you enjoy our city center location and the service offered by our staff. We are sorry that the room didn't reach all your expectations. For your information, each room is different, we bath or shower or both. We also have room for person with mobility issues. Do not hesitate to ask us on your next stay so we could provide you the most adapted room. Waiting for the pleasure to welcome your on the pink city, Best regards,

Clean and Classy

TripAdvisor rating 4.0/5

denison g Couples - 25/12/2017 TripAdvisor review

We like this hotel. This was our second stay. The bar makes great cocktails albeit expensive. Although it was cocktail hour, That one night the barman that night was elusive so I had to go to the reception twice to ask that he be found. We were on the 4th floor this trip and had a really hard time getting hot water, not the case on other floors. In this room ( "superior" ) ,the recent fashion of having the shower in the bedroom may not be for everyone. We will go again but be more careful with the choice of floor and room layout.

Dear Denison G, Thank you very much for sharing this review with the readers of TripAdvisor about your recent stay at our hotel La Cour des Consuls Hotel & Spa*****. We are pleased that our bar and cocktail suited to your needs. It was a big pleasure for us to welcome you in our bar area. We are sorry to learn that the room assigned was not good for you. For your next visit, don't hesitate to ask us a room on other floors. Concerning the inconvenience for the hot water, the problem is now resolve. We really hope to welcome you for your next visit in Toulouse and we wish you good holidays, With kind regards, Frédéric Fabre Directeur des Opérations

Efficient friendly service

TripAdvisor rating 5.0/5

J9949GOmartins Couples - 04/10/2017 TripAdvisor review

Housed in a Grand Maison with a courtyard this hotel is centrally placed yet quiet just by the Pont Neuf. The check in experience was very warm and helpful when the reptionist explained what there is to see and do in Toulouse and recommended several sites, bars and restaurants. The cocktail bar was very pleasant though the service was a little slow. The room was comfortable and well appointed though the wardrobe space was small if you are away for a long time and want to hang several items of clothing. All in all a lovely stay in a comfortable smart hotel with very friendly staff

Dear Mr Saunders, We would like to thank you for taking the time to leave us your feedback, it is valuable to us as we aim for perfection. We are very pleased to read that you were charmed by the location of our hotel in the oldest district of Toulouse, as well as elegant decoration, and the excellence service of our team. We are also delighted that you could relax with a cocktail in our bar and want to apologize if the service were too long. Taste's excellence can take time. All our rooms are different regarding decoration or size. So do not hesitate to share us your preference when making your reservations. The quality of service we would like to offer you is our greatest achievement. Waiting for the pleasure to welcome you soon, Sincerely,

Almosr perfect

TripAdvisor rating 5.0/5

Pland49 Couples - 20/09/2017 TripAdvisor review

We chose this hotel because of hhe grrat Tripadvidor ratings and were not disappointed. We were upgraded from a deluxe room to a suite- which was a real treat. The staff were extremely helpful- even going out to get us electrical converters. The restaurants they recommended were excellent. The location was perfect- strolling along the river at night and being able yo see the lights reflected on the water was inspirational and Romantic. So why were they not perfect? The wifi doesnt work. We didnt care because we were on vacation.

Dear Pland49, We would like to sincerely thank you for taking the time to leave this great review further to your recent stay at La Cour des Consuls. We were touched to read that you spent a lovely time with us and that you enjoyed the recommandation that our staff gave you. We will share your comments with our team. This is a great motivation for them ! We are very sorry for the Wifi. We found some problems with our connexion and now this is resolve. Thank you again for choosing our establishment for your visit and looking forward in welcoming you soon for many more such accommodating stays ! Best regards, Frédéric Fabre

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