La Cour des Consuls Hotel & Spa Toulouse MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 608 reviews

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La Cour des Consuls Hotel & Spa Toulouse MGallery - Image 1
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La Cour des Consuls Hotel & Spa Toulouse MGallery - Image 4
46 rue des Couteliers, 31000 Toulouse, France

Description

Hotel extras

  • Architectural elements classified as Historic Monuments

  • Gourmet restaurant + brasserie

  • Secure private parking lot with valet service (fee applies)

  • Bar, mixology and inner courtyard

  • Pets allowed

Our accommodation(s)

Hotel location

La Cour des Consuls Hotel & Spa Toulouse MGallery

46 rue des Couteliers
31000 Toulouse
France

GPS:43.599411, 1.441731

Telephone
Fax +33 5 34 31 67 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  608 reviews

Customer review rating 5.0/5

Michael P. Couples - Confirmed reviews ALL

We always stay in Accor hotels when available in the city we are visiting. Have had great experiences in Athens, and now in Toulouse. Wonderful room, great location, attentive and helpful staff, nice bar and resto.

Dear Sir, Thank you very much for your kind words and for your loyalty to the Accor group. We are delighted to know that you enjoyed your stay in Toulouse as much as in Athens. Your compliments about the room, our location, and the team are truly appreciated. We hope to have the pleasure of welcoming you again very soon. Kind regards, Megane Dufon Front office Manager

Customer review rating 5.0/5

Peter F. Couples - Confirmed reviews ALL

I love staying at La Cour des Consuls for many reasons but especially because of the warmth, efficiency, and professionalism of the staff. I feel more like a valued family member who has come to visit than a guest.

Dear, Thank you very much for your kind message. Knowing that you feel at home when staying with us is the greatest compliment we could receive. This is exactly the experience we hope to create for each of our guests, a place where comfort, attention, and genuine hospitality come naturally. We are especially grateful for your loyalty and for the trust you continue to place in us each time you return. Welcoming you is always a real pleasure! We very much look forward to seeing you again soon. Kind regards, Laura Bellido Réception

Customer review rating 4.5/5

Richard E. Couples - Confirmed reviews ALL

Lovely room, friendly staff, well located in a quiet street. Glad I booked the carpark, although a bit mean to charge extra for it when there is nowhere around to park. Tiny quibble was that the bathroom needed a few bits of updating/maintenance. Otherwise, no complaints.

Dear , Thank you very much for your kind review. We are delighted to hear that you enjoyed your room, appreciated our quiet location, and found our team friendly and welcoming. Your positive feedback truly means a lot to us. Regarding the parking, we understand your observation. The 39EUR per night fee reflects several elements: a fully secured private parking facility located in the city centre, with direct access to the hotel, as well as electric vehicle charging stations. In addition, our valet service ensures convenience and peace of mind throughout your stay. The prices for comparable facilities in central Toulouse are generally within the same range. We do understand, however, that this represents an additional expense, and we sincerely appreciate you sharing your thoughts. We also take note of your comment regarding the bathroom maintenance. Please rest assured that your feedback is valuable and helps us continue improving our facilities and overall guest experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Laura Bellido - Front Desk

Customer review rating 2.0/5

Mounir M. G. Business - Confirmed reviews ALL

Overall, my stay was disappointing for a five-star hotel at this price point (€250 member discount included). The first room had a very strong smell of humidity in the bathroom, and as someone with allergies, I could clearly feel that the carpet was not well maintained. The receptionist was extremely reactive and handled the situation very professionally by changing my room immediately and without extra charge, which I appreciated. Unfortunately, the second room on the top floor, although nicer, had the same persistent smell of humidity mixed with the carpet. Additionally, a box of nuts was already open from previous guests, which raised cleanliness concerns, and the room service à la carte menu was far below what one would expect from a five-star establishment. Overall satisfaction: 4/10.

Dear, Thank you for taking the time to share your detailed feedback following your stay. We are truly sorry to read that your experience did not fully meet your expectations. Please accept our sincere apologies regarding the humidity odours and the condition of the carpets in both rooms. We fully understand how uncomfortable this can be, especially for guests with allergies, and we regret that this impacted your stay despite the room change. As our hotel is celebrating its tenth anniversary this year, we are currently in the process of planning renovation works, including the replacement of carpets, in order to further enhance guest comfort. Your comments are therefore particularly valuable and have been shared with our housekeeping and technical teams. We are also very concerned to learn about the open box of nuts found in your room. This clearly does not reflect our cleanliness standards, and we thank you for bringing this matter to our attention. Please rest assured that this has been addressed internally. That said, we are pleased to know that our reception team reacted promptly and professionally by relocating you without additional charge. Your kind words regarding their responsiveness will be shared. We also take note of your feedback regarding the room service à la carte menu. This point has been forwarded to our Food & Beverage management as part of our ongoing efforts to improve the overall guest experience. Once again, we regret that your stay fell short of expectations and appreciate your constructive feedback, which helps us continue to improve. We hope you might consider giving us another opportunity to welcome you back once these improvements have been completed. Should you wish to discuss your experience further, please do not hesitate to contact us directly. Kind regards, Laura Bellido - Front Desk

Customer review rating 1.5/5

Enda S. Business - Confirmed reviews ALL

Stay was very nice, disappointed to have to chase the hotel to email me my invoice

Dear Sir, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay with us. We are sorry to learn that the sending of your invoice did not meet your expectations. Please note that it was sent to you less than 24 hours after your departure. We regret that this administrative matter impacted your overall rating of an otherwise pleasant stay, and we remain at your disposal should you require any further assistance. We hope to have the pleasure of welcoming you again in the future. Regards, Megane Dufon Front Office Manager

Other web-users rate our hotel

  • 241 reviews 9.5/10 Location
  • 374 reviews 6.1/10 Room
  • 485 reviews 8.2/10 Service
  • 8 reviews 8.5/10 WiFi
  • 143 reviews 7.8/10 Breakfast
  • 81 reviews 3.4/10 Cleanliness

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