Customer review rating 4.6/5 2,068 reviews
ALLSAFE approved hotel
Classic architectural elements
Chic and prestigious Michelin-starred restaurant
Light and rejuvenation in its Spa by Graine de Pastel.
Secure private car park
46 rue des Couteliers
Contact email :HA086@accor.com
Check-in from 16h00
Check out up to 12h00
Le Cénacle is the place to eat. Each day, we welcome you for business or private dining. Our star chef Thomas Vonderscher has created a menu of traditional cuisine, with added refinement and subtlety.
La Terrasse by CC
Check-in from - Check out up to
A sober, chic and modern urban design to preserve a feeling of privacy. With chromatic harmonies of chocolate and vanilla, black and white, and a few brighter touches of blue and red, La Cour des Consuls hotel offers two types of rooms, suites and an apartment. All areas are bright and spacious, with large bathrooms including shower and/or bathtub, "Palace Treca" bedding of exceptional quality, and beautiful materials: marble, wood, leather, steel.
SUPERIOR ROOM, 1 king-size bed
DELUXE ROOM, 1 king-size bed
Number of meeting rooms: 2
Maximum size: 75 m²
Maximum capacity: 50 people
Maximum banquet capacity: 40 people
100% genuine reviews from our guestsFind out more
It was a disaster.
Igor Families - 07/10/2021 Confirmed reviews ALL
1. The room did not match what was advertised on Accor web site. - there was no hairdryer and I have to fight for 1h 45 minutes to get it. When I asked lady at the reception to bring one to the room she replied that the hotel was fully booked and they have not had any vacant hairdryer. She proposed to take a hairdryer from her colleague and bring it to my room next day at 08.00. - there were no radio in the bathroom -there were no telephone in the bathroom - they did nit refill bottles of free water in the room 2. The make up mirror in the bathroom was broken. 3. TV panel in the bedroom did not work. 4. The door to the bathroom had traces of black painting. 5. Turn down service took place only once after complaint. 6. Air conditioning system produced sharp noice. I could not neither stay in the sitting room nor sleep when the sit conditioning was switched on. My complaint about it to the general manager was left without any reaction. 7. There was a smell of fried potatoes and onion in the room but I could not open windows because employees of the hotel used to smoke under the window and there was a garbage storage nearby. 8. Employees of the hotel used to sit on the steps to the entrance to the wing where I stayed and smoke because of raining outside. 9. Some employees of the hotel did not wear masks inside the hotel and put them only when you tried to speak to them. General manager put his mask in a way it kept his nose fully open. 10. There was a part of kitchen air condition tube which produced a horrible roaring similar to a taking on jet. 11. The General manager proposed to reduce payment for the room as a compensation but did not do it. 12. No attempts to do something as a compensation were undertaken. 13. Every member of the stuff was extremely polite. 14. Public space of the hotel is nicely decorated. 15. All the stuff during breakfast was helpful and efficient.
very nice room
K. Couples - 04/10/2021 Confirmed reviews ALL
Very nice area. Hotel is well designed.
Lovely reception team but tired in so many ways avoid.
Jeremy Couples - 03/10/2021 Confirmed reviews ALL
The reception team as a first contact were great but sadly the hotel didn't live up to expectations remotely of a 5 star. The location is excellent. We have booked a 'deluxe suite' which was in the loft and was a dark, lifeless room that had sun bleached carpets, a window that overlooked a rooftop with dying cacti on the window sill. The walls were scuffed and the room smelt like a cleaning products. It was a special occasion and they had put balloons etc in the rooms which was a lovely touch however. I called reception and asked for an alternative but there were none and after some tooing and frooing I voluntarily 'downgraded' to a deluxe room which was actually much better. The reception team were great at making this happen 100% and very apologetic. My concern was for a top-priced room why even sell this it was subpar and disappointing. The new room was better but again the walls are scuffed ,the furniture worn and the cleaning is average - dented bins, dust behind bins, shower doesn't drain so well etc but a perfectly ok room. The common areas are fine for a 5 star hotel. Spa was average but treatment (facial was good). We requested a room service while we were out and three hours later returned to the room and nothing had happened so called reception - 'oh sorry we forgot' eventually came and serviced the room but the detritus that was taken out of the room was left on the window outside our room for 24hrs! It was still there when we left. We requested a late check-out which was no problem but re-entering the hotel the key cards weren't rekeyed, then they were rekeyed but only for the lift so after two trips to reception we were back in - just so average. I feel sorry for the reception team as they are great but the rest of the hotel - the service, the attention to details, cleanliness, proactivity were absent. The two words that come to mind for me with this hotel are tired and unloved. The building is tired and I suspect everyone other than the front-of-house team is tired. I would avoid this hotel. Save your money and go to the Crowne Plaza or another generic brand where you know what you get and spend the money you have saved on the gastronomic delights that Toulouse has to offer.
Excellent welcome and reception staff.
Sgm Couples - 01/10/2021 Confirmed reviews ALL
We stayed for four nights and enjoyed the suite. Room service was very good. We had been looking forward to dining in the Michelin star restaurant but the menu was far too restricted and did not suit our pallets. Also, the bar closing at 9pm was ridiculous for an up-market hotel.
G A. Business - 18/09/2021 Confirmed reviews ALL
Extremely professional and friendly staff
Our most recent 20 reviews
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