La Cour des Consuls Hotel & Spa Toulouse MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 616 reviews

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La Cour des Consuls Hotel & Spa Toulouse MGallery - Image 1
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La Cour des Consuls Hotel & Spa Toulouse MGallery - Image 4
46 rue des Couteliers, 31000 Toulouse, France

Description

Hotel extras

  • Classic architectural elements

  • Gastronomic restaurant

  • Suitable for families (loan of baby bathtub, bottle warmer, high chair...)

  • Secure private car park with valet service (paid)

  • Pets allowed

Our accommodation(s)

Hotel location

La Cour des Consuls Hotel & Spa Toulouse MGallery

46 rue des Couteliers
31000 Toulouse
France

GPS:43.599411, 1.441731

Telephone
Fax +33 5 34 31 67 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CENACLE

Le Cénacle is the Consuls restaurant where we are delighted to welcome you daily for business or private dining events. Enjoy our chef s fresh takes on classic French cuisine. Reservations are essential.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  616 reviews

Customer review rating 2.0/5

Mounir M. G. Business - Confirmed reviews ALL

Overall, my stay was disappointing for a five-star hotel at this price point (€250 member discount included). The first room had a very strong smell of humidity in the bathroom, and as someone with allergies, I could clearly feel that the carpet was not well maintained. The receptionist was extremely reactive and handled the situation very professionally by changing my room immediately and without extra charge, which I appreciated. Unfortunately, the second room on the top floor, although nicer, had the same persistent smell of humidity mixed with the carpet. Additionally, a box of nuts was already open from previous guests, which raised cleanliness concerns, and the room service à la carte menu was far below what one would expect from a five-star establishment. Overall satisfaction: 4/10.

Dear, Thank you for taking the time to share your detailed feedback following your stay. We are truly sorry to read that your experience did not fully meet your expectations. Please accept our sincere apologies regarding the humidity odours and the condition of the carpets in both rooms. We fully understand how uncomfortable this can be, especially for guests with allergies, and we regret that this impacted your stay despite the room change. As our hotel is celebrating its tenth anniversary this year, we are currently in the process of planning renovation works, including the replacement of carpets, in order to further enhance guest comfort. Your comments are therefore particularly valuable and have been shared with our housekeeping and technical teams. We are also very concerned to learn about the open box of nuts found in your room. This clearly does not reflect our cleanliness standards, and we thank you for bringing this matter to our attention. Please rest assured that this has been addressed internally. That said, we are pleased to know that our reception team reacted promptly and professionally by relocating you without additional charge. Your kind words regarding their responsiveness will be shared. We also take note of your feedback regarding the room service à la carte menu. This point has been forwarded to our Food & Beverage management as part of our ongoing efforts to improve the overall guest experience. Once again, we regret that your stay fell short of expectations and appreciate your constructive feedback, which helps us continue to improve. We hope you might consider giving us another opportunity to welcome you back once these improvements have been completed. Should you wish to discuss your experience further, please do not hesitate to contact us directly. Kind regards, Laura Bellido - Front Desk

Customer review rating 1.5/5

Enda S. Business - Confirmed reviews ALL

Stay was very nice, disappointed to have to chase the hotel to email me my invoice

Dear Sir, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay with us. We are sorry to learn that the sending of your invoice did not meet your expectations. Please note that it was sent to you less than 24 hours after your departure. We regret that this administrative matter impacted your overall rating of an otherwise pleasant stay, and we remain at your disposal should you require any further assistance. We hope to have the pleasure of welcoming you again in the future. Regards, Megane Dufon Front Office Manager

Customer review rating 5.0/5

Charizel G. Couples - Confirmed reviews ALL

We really enjoyed our stay. The staff was extremely polite, and the receptionist Juliette was super helpful giving us a map and suggesting places for us to visit. The room was nice and tidy and housekeeping also did a professional job. We truly enjoyed our stay. A+++

Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that Juliette and our team could assist you in making your visit to Toulouse memorable. It is wonderful to know that you appreciated your room and the service provided by our housekeeping team. Your feedback truly encourages us to maintain the high standards we aim for at all times. We look forward to welcoming you back for another exceptional stay. Warm regards, Megane Dufon Front office manager

Customer review rating 5.0/5

Morgane S. Solo - Confirmed reviews ALL

I have been going to this hotel for a few years and love it. Great staff, courteous, professional and the hotel is impeccable. Rooms are great, well maintained, clean, modern. Location is also very central.

Thank you very much for your continued loyalty and for taking the time to share such a wonderful review. We are truly delighted to read that you have been enjoying your stays with us over the years and that our team’s professionalism, courtesy and attention to detail consistently meet your expectations. Your kind words about the quality of our rooms, the overall condition of the hotel and our central location are greatly appreciated. We are especially pleased to hear your praise for our valet, who will be most proud to know that his dedication and level of service have made a lasting impression. Recognizing team members who go above and beyond is very important to us, and your feedback will be shared with him and the entire team. We very much look forward to welcoming you back for another exceptional stay in Toulouse. Warm regards, Megane Dufon Front Office Manager

Customer review rating 5.0/5

Jason J. T. Business - Confirmed reviews ALL

Great hotel with outstanding staff. Everyone was extremely helpful and made everything easy for me. Comfortable atmosphere throughout the hotel.

Dear Sir, Thank you for your kind words regarding your stay. We are delighted to hear that you found our staff helpful and enjoyed the comfortable atmosphere of the hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Megane Dufon Front Office Manager La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection

Other web-users rate our hotel

  • 238 reviews 9.4/10 Location
  • 374 reviews 6/10 Room
  • 486 reviews 8.2/10 Service
  • 8 reviews 8.5/10 WiFi
  • 148 reviews 7.8/10 Breakfast
  • 79 reviews 3.2/10 Cleanliness
  • 48 reviews 8/10 Bar

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