La Cour des Consuls Hotel & Spa Toulouse MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 608 reviews

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La Cour des Consuls Hotel & Spa Toulouse MGallery - Image 1
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46 rue des Couteliers, 31000 Toulouse, France

Description

Hotel extras

  • Classic architectural elements

  • Gastronomic restaurant

  • Suitable for families (loan of baby bathtub, bottle warmer, high chair...)

  • Secure private car park with valet service (paid)

  • Pets allowed

Our accommodation(s)

Hotel location

La Cour des Consuls Hotel & Spa Toulouse MGallery

46 rue des Couteliers
31000 Toulouse
France

GPS:43.599411, 1.441731

Telephone
Fax +33 5 34 31 67 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CENACLE

Le Cénacle is the Consuls restaurant where we are delighted to welcome you daily for business or private dining events. Enjoy our chef s fresh takes on classic French cuisine. Reservations are essential.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  608 reviews

TripAdvisor Rating  4.4/5  627 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Enda S. Business - Confirmed reviews ALL

Stay was very nice, disappointed to have to chase the hotel to email me my invoice

Dear Sir, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay with us. We are sorry to learn that the sending of your invoice did not meet your expectations. Please note that it was sent to you less than 24 hours after your departure. We regret that this administrative matter impacted your overall rating of an otherwise pleasant stay, and we remain at your disposal should you require any further assistance. We hope to have the pleasure of welcoming you again in the future. Regards, Megane Dufon Front Office Manager

Customer review rating 5.0/5

Charizel G. Couples - Confirmed reviews ALL

We really enjoyed our stay. The staff was extremely polite, and the receptionist Juliette was super helpful giving us a map and suggesting places for us to visit. The room was nice and tidy and housekeeping also did a professional job. We truly enjoyed our stay. A+++

Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that Juliette and our team could assist you in making your visit to Toulouse memorable. It is wonderful to know that you appreciated your room and the service provided by our housekeeping team. Your feedback truly encourages us to maintain the high standards we aim for at all times. We look forward to welcoming you back for another exceptional stay. Warm regards, Megane Dufon Front office manager

Customer review rating 5.0/5

Morgane S. Solo - Confirmed reviews ALL

I have been going to this hotel for a few years and love it. Great staff, courteous, professional and the hotel is impeccable. Rooms are great, well maintained, clean, modern. Location is also very central.

Thank you very much for your continued loyalty and for taking the time to share such a wonderful review. We are truly delighted to read that you have been enjoying your stays with us over the years and that our team’s professionalism, courtesy and attention to detail consistently meet your expectations. Your kind words about the quality of our rooms, the overall condition of the hotel and our central location are greatly appreciated. We are especially pleased to hear your praise for our valet, who will be most proud to know that his dedication and level of service have made a lasting impression. Recognizing team members who go above and beyond is very important to us, and your feedback will be shared with him and the entire team. We very much look forward to welcoming you back for another exceptional stay in Toulouse. Warm regards, Megane Dufon Front Office Manager

Customer review rating 5.0/5

Jason J. T. Business - Confirmed reviews ALL

Great hotel with outstanding staff. Everyone was extremely helpful and made everything easy for me. Comfortable atmosphere throughout the hotel.

Dear Sir, Thank you for your kind words regarding your stay. We are delighted to hear that you found our staff helpful and enjoyed the comfortable atmosphere of the hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Megane Dufon Front Office Manager La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection

Not a 5 star hotel as they claim

TripAdvisor rating 3.0/5

Mary D TripAdvisor review

First off they had an issue with my payment. I showed them the receipt but they needed to hear it fromRoxjet travel. Issues were due to thei hotel’s system. Then the internet did not work with my VPN so I was not able to login in to my computer for work emails. I went to go use the spa, there was no one in attendance. I went to the front desk twice for assistance so someone can show me were to go. The steam room did not work as good. It still felt cold in there. This felt like a 4 star hotel. Not worth it. Not sure why they consider themselves a 5 star. More like 4 star service.

Dear S5655IPmaryd, Thank you for taking the time to share your feedback. We are sorry to learn that several aspects of your stay did not meet your expectations. Regarding the payment matter, we regret the inconvenience caused. This situation was linked to a verification process with the booking partner and our system, and we understand how this may have been frustrating upon arrival. Concerning the internet connection, we are aware that certain VPN configurations may occasionally encounter compatibility issues, and we regret that this affected your ability to work comfortably during your stay. We are also sorry that your experience at the spa did not meet your expectations. Your comments regarding staff availability and the steam room have been shared with the relevant teams in order to ensure better assistance and optimal operating conditions. As a 5-star establishment, we are committed to providing a high level of service and comfort. Your feedback is taken seriously and contributes to our ongoing efforts to improve both our facilities and guest experience, including planned enhancements and maintenance. Thank you again for your comments, and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, Laura Gasc Room Division Manager

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Other web-users rate our hotel

  • 235 reviews 9.5/10 Location
  • 363 reviews 6/10 Room
  • 483 reviews 8.2/10 Service
  • 8 reviews 8.5/10 WiFi
  • 148 reviews 7.7/10 Breakfast
  • 74 reviews 3.1/10 Cleanliness
  • 49 reviews 8/10 Bar
  • 49 reviews 3.4/10 Value

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