Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry and sincerely apologize for the disappointing level of service you experienced during your stay. We fully understand your frustration regarding the dishes and empty bottles not being cleared promptly. This is certainly not the level of attention and efficiency we expect from a five-star establishment. Please rest assured that your comments have been shared with the relevant teams so that we can address these shortcomings and improve our service. We deeply regret that we did not meet the standards you were entitled to expect from us. We sincerely hope that you will give us another opportunity to restore your confidence in our hotel and provide you with the five-star experience we strive to deliver. Kind regards, Megane Dufon Front Office Manager

Dear, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our central location in the heart of Toulouse, as well as the comfort of your room. We are also pleased that the warm welcome and attentiveness of our team contributed to making your stay enjoyable. Your kind words will of course be shared with our entire team, who will be delighted to receive them. We look forward to welcoming you back on your next visit to Toulouse. Kind regards, Laura Réception

Dear , Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your four-day stay and that our team made such a positive impression on you. Knowing that you found our staff polite, friendly and efficient throughout your stay is a great source of satisfaction for us. Your kind words, especially regarding the quality of our service, mean a great deal to the entire team. We always strive to provide our guests with a warm, attentive and professional experience, and we are very happy to know that this was reflected during your stay. We truly hope to have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Laura Réception

Dear , Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you appreciated our convenient location, the comfort of your stay, and the friendliness of our staff. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you again on your next visit. Kind regards, Laura Réception

Dear , Thank you very much for taking the time to share such a wonderful review with us. We are delighted to hear that you enjoyed your stay in Toulouse and that you appreciated our courtyard as a relaxing place after your busy days. It is wonderful to know that our team contributed to making your experience so enjoyable. I am especially happy to hear that you had a pleasant experience at check-in ! I will also make sure to share your kind words with Mathis and the rest of the team. It was a pleasure welcoming you, and we look forward to having the opportunity to welcome you back on your next visit to Toulouse. Warm regards, Laura Réception

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us and that our team’s friendliness and attention helped make your experience in Toulouse special. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit to our beautiful city. Best regards, Megane Dufon Front office manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you had such a pleasant stay with us and that our team contributed to making your experience enjoyable. It is a pleasure to know that you appreciated the comfort and spaciousness of your room, the cleanliness, and especially the shower pressure! We understand that your work trip left you little time to discover Toulouse, and we would be delighted to welcome you back for a more leisurely stay, allowing you to fully enjoy our beautiful city and its surroundings. We look forward to welcoming you again in the future. Kind regards, Megane Dufon Front Office Manager

Dear Guest, Thank you very much for your kind review. We are delighted to know that you enjoyed your room, our central location, and above all the warm hospitality of our team. Your kind words will be shared with all of our colleagues, who will be thrilled to know they helped make your stay so memorable. It was a pleasure to welcome you, and we hope to see you again soon at La Cour des Consuls. Warm regards, Megane Dufon Front Office Manager

Dear Guest, Thank you very much for your wonderful review and for your kind words about your stay with us. We are delighted to know that you had such an enjoyable experience and that our team contributed to making your visit a memorable one. Your compliments are a real source of motivation for all of us, and we will be sure to share them with the entire team. Thank you as well for your feedback regarding the brasserie menu. Guest comments are invaluable in helping us continue to improve the experience we offer, and we truly appreciate you taking the time to share your thoughts. It was a pleasure to welcome you to La Cour des Consuls, and we sincerely hope to have the opportunity to welcome you back very soon. Best regards, Megane Dufon Front office manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you enjoyed our central location, your massage with Marion, and your evening at the bar. Your kind comments will be shared with our team. We are, however, sorry that other aspects of your stay did not meet your expectations. Regarding the difficulties you experienced before your arrival, we sincerely apologize. On 12 July, the hotel was affected by an unexpected technical outage that disrupted both our telephone and internet services for most of the day. These services were restored on the morning of 13 July. Despite these circumstances, our team did its best to assist guests and respond to enquiries as efficiently as possible. Concerning the road closures, information was sent by email to our arriving guests in advance. During our telephone conversation, our reception team also endeavoured to guide you to the hotel as clearly as possible despite the challenging traffic conditions in Toulouse that day. We also regret your disappointment with the air conditioning, breakfast offering, and room amenities. Your comments have been shared with the relevant department managers, as guest feedback is essential in helping us improve our services. Finally, regarding the security deposit, please note that while the pre-authorisation is released by the hotel upon departure, the time it takes for the funds to become available again depends entirely on the processing times of your bank. This can sometimes take several business days, depending on the card issuer. We are sorry that your overall experience did not reflect the high standards we strive to provide and hope we may have the opportunity to welcome you again in the future for a much more enjoyable stay. Kind regards, Megane Dufon Front Office Manager

Dear Guest, Thank you very much for taking the time to share your experience following your stay at La Cour des Consuls Hotel & Spa. We are delighted to read that you enjoyed our central location, your spacious room, and, above all, the quality of service provided by our team. Your recommendation means a great deal to us, and we will be sure to share your kind words with all of our colleagues. We also sincerely appreciate your constructive feedback regarding the waiting time for your meal. Please accept our apologies for this inconvenience. We understand how important a smooth dining experience is, and your comments have been shared with our restaurant team so that we can continue to improve the efficiency of our service. Regarding the separate toilet, this layout is indeed part of the design of some of our rooms, although we understand that it may not suit everyone's preferences. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to La Cour des Consuls for another memorable stay. Kind regards, Megane Dufon Front Office manager

Dear Guest, Thank you very much for taking the time to share such a detailed review following your stay with us. We are delighted to know that you enjoyed your room, as well as your experience in our restaurant. It is especially rewarding to read your kind words about Laura at reception and our valet team. We will be sure to pass on your compliments to them, as they will be thrilled to know they helped make your stay so enjoyable. We also sincerely appreciate your constructive feedback regarding the room. Please accept our apologies for the inconvenience caused by the shower, and thank you for bringing the bathroom flooring to our attention. Our maintenance team has been informed and will inspect the room to address these issues promptly. Your suggestion regarding recycling bins in the guest rooms is also greatly appreciated. Sustainability is an important commitment for us, and we are pleased that you noticed our efforts to reduce single-use plastics. Your feedback about in-room recycling is valuable and will be shared with our management team as we continue to improve our environmental initiatives. Thank you once again for your thoughtful comments. We hope to have the pleasure of welcoming you back to La Cour des Consuls for another memorable stay in Toulouse. Kind regards, Megane Dufon Front office manager

Dear Guest, Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you felt at home during your nearly three-week stay. Your kind words about our team, the spacious room, the convenient breakfast, and our central location mean a great deal to us. It was truly a pleasure to have you as our guest, and we hope to welcome you back on your next visit to Toulouse. Kind regards, Laura Réception

Dear, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room, the overall quality of the hotel, and the friendliness of our team. However, we are sorry that certain aspects of your stay did not meet your expectations, particularly the condition of the patio, the restaurant availability and experience, and the service at the bar. Please be assured that your comments have been shared with the relevant teams for review and follow-up. We hope to have the opportunity to welcome you again under improved conditions. Kind regards, Laura Front Office

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed our central location, the tranquility of our courtyard, and the events organized during your stay. Your kind words regarding the friendliness and helpfulness of our team are particularly appreciated and will be shared with all our staff. We also thank you for your constructive comments regarding the rooms and the information available about our spa facilities. We are currently undertaking a renovation program of our guest rooms to further enhance the comfort and experience of our guests. We sincerely hope to have the pleasure of welcoming you back to La Cour des Consuls. Kind regards, Laura réception

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed our location, your room, our fine dining restaurant, and especially the service provided by our team. Your kind words about our staff are greatly appreciated and will be shared with them. We also thank you for your constructive comments regarding the noise from the street and your breakfast experience. We are sorry to learn that breakfast did not fully meet your expectations, particularly due to the higher attendance on Sunday morning. Your remarks have been shared with the relevant teams and will help us continue improving the quality of our service. We are pleased that, overall, you had a positive experience and hope to have the pleasure of welcoming you back to La Cour des Consuls in the near future. Kind regards, Laura Réception

Dear Guest, Thank you for your feedback and for your loyalty as a Platinum ALL member. We are sorry to learn that you did not receive the Reward points related to your stay. There is no apparent reason why your eligible stay would not have been credited. If your points and nights have still not been added to your ALL account, we encourage you to contact the ALL Customer Care team, who will be able to investigate your account in detail. You are also welcome to contact us directly, and we will be happy to assist you with your request and provide any information needed to help resolve the situation. We hope to have the pleasure of welcoming you back soon. Kind regards, Megane Dufon Front Office Manager

Dear Guest, Thank you very much for taking the time to share such a detailed review following your stay with us. We are delighted to know that you enjoyed your four nights stay in Toulouse and that Dylan and Kader helped make your experience so memorable. Your kind words will certainly be shared with them, and they will be thrilled to receive your recognition. We also sincerely appreciate your constructive feedback. We are sorry for the inconvenience caused by the small flying insects and for the delay in service at the bar. Please rest assured that your comments have been shared with the relevant teams, as they help us identify opportunities to further improve the experience we offer our guests. It is a pleasure to know that you appreciated our sustainable initiatives, your ALL member recognition, and your dining experience at the bar. We hope to have the pleasure of welcoming you back on your next visit to Toulouse. Kind regards, Megane Dufon Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that certain aspects of your stay did not meet your expectations. Regarding the air conditioning, we would like to clarify that our team provided accurate information. As part of our environmental commitments and our Green Key certification, the system is centrally managed and operates within a predefined temperature range designed to balance guest comfort with sustainable energy use. We also sincerely apologize for the shortcomings you experienced with the evening turndown service. This is not reflective of the standards we strive to deliver, and your comments regarding the housekeeping have been shared with the relevant team so that appropriate follow-up can be taken. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Megane Dufon Front Office manager