La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 645 reviews

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46 rue des Couteliers, 31000 Toulouse, France

Description

Hotel extras

  • Classic architectural elements

  • Gastronomic restaurant

  • Suitable for families (loan of baby bathtub, bottle warmer, high chair...)

  • Secure private car park with valet service (paid)

  • Pets allowed

Our accommodation(s)

Hotel location

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000 Toulouse
France

GPS:43.599411, 1.441731

Telephone
Fax +33 5 34 31 67 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CENACLE

Le Cenacle is the place to get together. Open every day for business or private dining. Our chef, Clement Convard, has created a menu of traditional cuisine with a rich and nuanced twist. Booking required

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  645 reviews

TripAdvisor Rating  4.5/5  602 reviews

Certificate of excellence 2023

Great hotel in the heart of Toulouse

TripAdvisor rating 5.0/5

newyork355 TripAdvisor review

I don’t really have too much to say, but I really enjoyed my stay at this hotel. It is a beautiful property extremely well located in the center of Toulouse right next to the Pont Neuf. It had a ton of character, from the interior decoration to its stunning private courtyards. The staff was excellent; everyone I interacted with was super nice and helpful. I was particularly impressed how the two people who worked the breakfast room always remembered my room number and coffee preferences - very nice touch. And speaking of breakfast, the selection was relatively simple, but delicious - I will dream about those scrambled eggs for days to come. I reserved the suite with private balcony; the room was massive and the balcony was truly out of this world. My only small complaint was that housekeeping was inconsistent about replacing waters. Some days I was given four bottles of water and others none. Otherwise the housekeeping was fine. I did eat at the Cenacle (gastronomic restaurant) one night and enjoyed it. The service was great and the food was mostly good (they served hare as the main course when I was there and I don’t think that is really to my liking). I also enjoyed drinks at the bar one night and those were also very good. I have stayed at a few MGallerys throughout France in secondary/tertiary cities and this is by far the nicest MGallery property I have stayed at. If I ever return to Toulouse I will make sure to book this hotel again!

A wonderful experience in the heart of Toulouse

Customer review rating 5.0/5

Dbarrys Couples - Confirmed reviews ALL

Excellent room, great service, staff who went out of their way to help us. The hotel is in a great location, steps from the river and shopping

Dear DEREK S., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations Manager Lamia Salah

Some real 5 * pluses

Customer review rating 4.0/5

Ep Couples - Confirmed reviews ALL

Pluses: absolutely great cocktail bar & mixologist, superior dining experience in noted in-house Cénacle restaurant, friendly staff all round, parking valets/doormen were delightful & in terms of "cadre" the renaissance style building is so nice - on the minus side: some surprising oversights for a 5* - ie in the otherwise well appointed room(s) a very leaky shower door (really?!) so had to mop-up every time ;) otherwise very average to poor daytime food & a notable lack of staff on duty (on a Monday morning). Overall a very enjoyable stay & would consider returning.

Dear Mr. P., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa. We’re delighted to hear you enjoyed our cocktail bar, dining experience at the Cénacle, and the friendliness of our staff. Your compliments on our building’s charm mean a lot to us. We sincerely apologize for the oversights regarding the shower door and the daytime food service. Your feedback is invaluable, and we will address these issues to ensure a better experience in the future. Thank you again for sharing your experience, and we hope to welcome you back soon for an even more enjoyable stay. Sincerely, Lamia Salah General Manager

Best Hotel in Toulouse

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent staff, rooms, restauration. Looking forward to returning soon.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lamia Salah General Manager

Dreadful customer service

TripAdvisor rating 1.0/5

Marshymom Families - TripAdvisor review

I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.) Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.

Dear guest, I thank you for your review regarding your stay at La Cour des Consuls. I'm sorry to read that the experience didn't answer your expectations. I can assure you that I avec shared your comments with my team in order to better understand your insatisfaction. I would like to inform you that we never guarantee adjoining rooms, but we did ensure that the rooms assigned to you were on the same floor, as per your explicit request. Our 32 rooms boutique hotel offer different types of categories and rooms and with the hotel fully booked and the upgrade of category requested during your stay, unfortunately it was not possible to answer positively to your kind request. Regarding the breakfast buffet hours, our staff is on-site from 6:00 AM to 3:00 PM, and the buffet opens precisely at 6:45 AM. It is consistently restocked throughout the morning to ensure that all guests can enjoy it at their convenience. I am sorry to hear that the information provided to you over the phone did not meet your expectations. I will make sure to share your comments with our entire team, as we are always striving to improve. We hope to have the opportunity to welcome you back in the future and regain your trust. Regards Lamia Salah Hotel Manager

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Other web-users rate our hotel

  • 216 reviews 9.3/10 Location
  • 360 reviews 6.5/10 Room
  • 463 reviews 8.3/10 Service
  • 6 reviews 2.6/10 WiFi
  • 143 reviews 7/10 Breakfast
  • 67 reviews 4.4/10 Cleanliness
  • 57 reviews 2.7/10 Value
  • 44 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.