La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 627 reviews

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46 rue des Couteliers, 31000 Toulouse, France

Description

Hotel extras

  • Classic architectural elements

  • Gastronomic restaurant

  • Suitable for families (loan of baby bathtub, bottle warmer, high chair...)

  • Secure private car park with valet service (paid)

  • Pets allowed

Our accommodation(s)

Hotel location

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000 Toulouse
France

GPS:43.599411, 1.441731

Telephone
Fax +33 5 34 31 67 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CENACLE

Le Cénacle is Consuls' restaurant that hosts business and private dining events. Our chef Hippolyte Peters Desteract has created a menu that artfully combines plants, sea and land. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  627 reviews

TripAdvisor Rating  4.5/5  610 reviews

Excellent

Customer review rating 5.0/5

R. E. H. Business - Confirmed reviews ALL

You have a great property and excellent staff.

Dear guest, We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lamia Salah General Manager

Avoid

TripAdvisor rating 1.0/5

kmiotekc Couples - TripAdvisor review

This hotel was such a complete disaster that we shortened our say there. The room was old and mouldy with stained carpet floor, the bathroom was not clean and ice cold. After complaining, we were not offered another room and temperature in the bathroom was not fixed. Breakfast is to be taken on sofas, which in unpractical, and the buffet was not even worth a 4 star hotel. Some people were having breakfast in their winter coats! After complaint, this improved the next day. Fortunately we had a booking that allowed us to cancel our last night even if the refund was ridiculous. Avoid this place at all cost, it is not 5 stars but only rip-off.

Dear guest, I thank you for taking the time to post this review following your stay. We are sorry to read that the room and category you booked did not meet your expectations. Your comfort and satisfaction are our top priorities. We would like to highlight that the last night of your stay was not charged, as the cancellation policy allowed for it and the cancellation was made within the required timeframe. Regarding the breakfast, we are sorry to hear that it did not meet your expectations. It is usually highly appreciated by our guests for its wide variety of fresh and locally sourced products. As part of our commitment to sustainability, we are officially certified with the Green Key label, following rigorous audits of our purchasing policy. Our breakfast includes fresh fruit juices, local cheeses, made-to-order omelets and eggs, freshly baked pastries prepared by our pastry chef (such as tarts, muffins, and cakes), French viennoiseries, organic yogurts, organic cereals, and a healthy corner with chia seeds, almonds, oats, coconut, and more. We sincerely regret that we did not fulfill your desire for a memorable experience at La Cour des Consuls. Please know that your feedback is valuable to us, and we will use it to continue improving our services. We hope to have the opportunity to welcome you again and provide you with the exceptional experience we strive to offer all our guests. Regards, Lamia Salah Hotel manager

Excellent stay

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

Beautiful rooms, top quality staff.

Dear guest, We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah Lamia General Manager

Good Stay, good service, rough start

Customer review rating 4.5/5

Arjun R. Families - Confirmed reviews ALL

The overall experience was really good. The start and before that as well, it was bit rough with the issues in IT system and interpreting my booking as flexible and without breakfast even though it was the opposite but the staff was prompt to verify and correct that. And on the day of arrival I was surprised when the receptionist told the breakfast was only for one person, I still assume the IT system is to be blamed and thus the one point reduction. Otherwise the service was impeccable, had a room upgrade to Deluxe though again at the check-in the receptionist I guess forgot to mention it with the breakfast stress I believe, I myself had my anxiety peaked, so that information was missed out but understandable. I would specially like to convey our special thanks to Mr. Sabri for being a nice welcome and friendly all through out the stay and also a staff at the breakfast, who’s name I Forgot to ask, but is of Lebanese origin for being one of the kindest and friendliest person we have ever met. These two especially made our stay memorable and being support full through the whole stay. Also special shout out to the same receptionist who checked us in, for helping us book an appointment at a doctor when my wife fell sick during the stay. Like I said rough start but everything is impeccable. For the ambiance, the place is well maintained and decor is beautiful, some of the lighting fixtures in the room, like in the cupboard and curtains weren’t working but didn’t bother us. Room services were good and had twice a day and was nice to have maintained room especially with a toddler. The location is nice, slightly off from the capitole but that makes it bit more calm and nicer, has a view of the river depending on where you are.

Overpriced for what it is

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

no slipper, sink clogged, poor quality pillows Mull funcitoning ac Bellman Sabri was excellent.

Dear guests, Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lamia Salah General Manager

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Other web-users rate our hotel

  • 233 reviews 9.5/10 Location
  • 366 reviews 6.5/10 Room
  • 475 reviews 8.8/10 Service
  • 5 reviews 7.7/10 WiFi
  • 144 reviews 7.6/10 Breakfast
  • 72 reviews 4.1/10 Cleanliness
  • 62 reviews 3.2/10 Value
  • 51 reviews 8.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.