Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,310 reviews

Mercure Toulouse Centre Wilson Capitole hotel - Image 1
Mercure Toulouse Centre Wilson Capitole hotel - Image 2
Mercure Toulouse Centre Wilson Capitole hotel - Image 3
Mercure Toulouse Centre Wilson Capitole hotel - Image 4

Description

Hotel extras

  • In downtown Toulouse

  • In the downtown area and a 5-minute walk from Place du Capitole

  • Metro station just 2 minutes' walk away

  • Private car park with direct access to the rooms

  • The conference center is 5 minutes by metro

Our accommodation(s)

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,310 reviews

TripAdvisor Rating  4.0/5  1,090 reviews

Good breakfast, nice facilities, very loud elevator noise from the room

Customer review rating 3.0/5

Lucia Business - Confirmed reviews ALL

I find the 30€/night pre-fee a bit exaggerated, since it is money blocked on the card of the hotel guest, and when I was in my room in bed, I could hear very loud the elevator going up and down, and it is the reason why I slept bad, since it was starting at 05h with other guests leaving and continuously until 07h or later

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our good breakfast and found our facilities to be nice. However, we sincerely apologize for the inconvenience caused by the loud elevator noise from your room. Your comfort is of the utmost importance to us, and we regret that we fell short of providing you with a peaceful and restful environment. For your next stay, please specify that you would like a room away from the lift. We only have 5 rooms close to the lift. Regarding the pre-fee, we apologize for any confusion or inconvenience it may have caused. We understand your concern, and we will review our policies to ensure clarity and fairness for our guests. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly. Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. Best regards, Valérie MOIROD General Manager.

Well located functional hotel

Customer review rating 4.5/5

Alphakl Business - Confirmed reviews ALL

Hotel very well located, functional well kept. Breakfast is very nice

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager

Convenient location

Customer review rating 3.5/5

Nigel Business - Confirmed reviews ALL

Staff very friendly and helpful. Room was a bit tired especially the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie MOIROD Directrice

Excellent stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Super friendly staff and a very comfortable stay. No problems and easy check in and check out.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice

Nice location and nice service.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All good but the charge done on my visa Card for 60€ just in case I was using the minibar es still appearing as "retained"

Dear Guest, Thank you for your positive feedback about our location and service. We're glad to hear that your overall experience was good. However, we apologize for any inconvenience caused by the charge of 60€ on your Visa card for the minibar, which is still appearing as "retained." We do confirm you that this pre-authorisation was released on the day of your departure. We suggest that you check with your bank why it appears on your statement, as it is not a debit. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an even more seamless experience. Best regards, Kind regards, Valérie MOIROD General Manager

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Other web-users rate our hotel

  • 526 reviews 8.6/10 Location
  • 567 reviews 6.5/10 Room
  • 640 reviews 9.3/10 Service
  • 12 reviews 4.3/10 WiFi
  • 360 reviews 5.9/10 Comfort
  • 340 reviews 9.1/10 Breakfast
  • 160 reviews 7.8/10 Cleanliness
  • 96 reviews 5.8/10 Vibe

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