Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,145 reviews

Mercure Toulouse Centre Wilson Capitole hotel - Image 1
Mercure Toulouse Centre Wilson Capitole hotel - Image 2
Mercure Toulouse Centre Wilson Capitole hotel - Image 3
Mercure Toulouse Centre Wilson Capitole hotel - Image 4

Description

Hotel extras

  • In downtown Toulouse

  • Dine in your room from 6pm to 10pm.

  • Secluded terrace sheltered from the hustle and bustle of the city center.

  • Private parking garage with direct access to the rooms

  • Metro right outside the hotel, Matabiau train station 15 minutes on foot.

Our accommodation(s)

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRUNCH COCOTTE

Non contractual photo

In a warm ambience with local produce, discover our BRUNCH Cocotte every Sunday from midday. Steaming cocottes invite you to open the doors of the hotel and wander through an open kitchen, just like home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,145 reviews

Customer review rating 0.5/5

Yahia A. Business - Confirmed reviews ALL

I really had a very bad experience, I couldn’t sleep at all from the noise and foot steps , the receptionist changed the room and the problem didn’t disappear i willnot book at all in this hotel as its miss all the ways and standards of comfortablilty

Dear Mr. A., We sincerely apologize that your stay was not relaxing and did not meet your expectations. We fully understand how much a bad night's sleep can impact an entire stay. We regret that the room change offered by our receptionist did not improve the situation, despite her best efforts. Although our rooms are usually well soundproofed, noise can sometimes come from neighboring rooms or rooms above. During your next stay, please contact the reception desk if the noise persists: our team will then be able to quickly intervene with the occupants concerned to ensure that peace and quiet is maintained during the night. We are sorry that this experience gave you the impression that our establishment did not meet the expected standards of comfort. We thank you for bringing these issues to our attention. They have been passed on to the entire team so that we can be more vigilant about your comfort in the future. We also invite you to come back and stay with us again so that we can show you the true quality of our hotel. Sincerely, Mariana LORE General Manager

Customer review rating 5.0/5

Luc J. Business - Confirmed reviews ALL

From check in to check out, great experience. The staff is very nice with no stress. Rooms are nice, breakfast very diverse in choices.

Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay from check-in to check-out, and that our team helped make it a relaxed and pleasant experience. It’s also great to know you appreciated the comfort of the rooms and the variety at breakfast. We truly hope to welcome you back very soon! Kind Regards, Sarah CORNUT MERCURE TOULOUSE WILSON CAPITOLE

Customer review rating 4.0/5

Donal B. Business - Confirmed reviews ALL

Flexible efficient late reservation with helpful friendly staff. Room dated but comfortable. Good breakfast buffet

Dear Sir B., Thank you very much for sharing your experience with us. We are delighted to read that our team was able to assist you efficiently and in a friendly manner, even with a late reservation. We are pleased that you found your room comfortable and enjoyed our breakfast buffet. Your comments about the room’s décor have been noted, as we continually strive to improve the guest experience. We look forward to welcoming you again on a future visit and providing another enjoyable stay. Kind regards, Sarah Cornut Front Desk Mercure Toulouse Wilson Capitole

Customer review rating 1.5/5

Vernon H. Business - Confirmed reviews ALL

We were not upgraded or given a welcome to match our club status. Hotel is of poor quality

Customer review rating 4.0/5

Jean G. Solo - Confirmed reviews ALL

I have stayed here several times over a weekend. This time I reserved well ahead of time and requested a quiet room, with blankets instead of a couette. I arrived at 11h30 and left my suitcase, planning to return after 2 for check-in, as requested. When I returned at 2 I was asked to wait briefly while my room was being prepared. I ended up waiting 2 hours. The person in charge was apologetic and had some refreshment sent to my room. I didn't have a blanket instead of a couette.

Dear Mister G., We sincerely thank you for taking the time to share your experience and for your loyalty to our establishment. We fully understand your disappointment and sincerely apologise for the inconvenience you experienced upon arrival. The two-hour wait, despite your early arrival and careful planning, is clearly not the experience we wish to offer our guests, especially a regular guest such as yourself. We also regret that your specific request regarding blankets was not met. We know how important these details are to the comfort of a stay, and we understand your frustration at not finding what you had requested in advance in your room. However, we thank you for your understanding of our manager's apology and hope that the refreshments offered were satisfactory. Rest assured that your feedback has been shared with our teams in order to strengthen the follow-up of customer requests and improve coordination during arrivals. We hope to have the opportunity to welcome you back and offer you the smooth, calm and attentive experience you deserve. Kind regards, Sarah CORNUT The Mercure Toulouse Wilson Capitole team

Other web-users rate our hotel

  • 442 reviews 8.9/10 Location
  • 515 reviews 6.2/10 Room
  • 560 reviews 9/10 Service
  • 14 reviews 6.5/10 WiFi
  • 310 reviews 8.7/10 Breakfast
  • 257 reviews 5.3/10 Comfort
  • 136 reviews 6.9/10 Cleanliness
  • 128 reviews 5.7/10 Vibe

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