Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,117 reviews

Best price
guarantee
Mercure Toulouse Centre Wilson Capitole hotel - Image 1
Mercure Toulouse Centre Wilson Capitole hotel - Image 2
Mercure Toulouse Centre Wilson Capitole hotel - Image 3
Mercure Toulouse Centre Wilson Capitole hotel - Image 4
7 rue Labeda, 31000 TOULOUSE, France

Description

Hotel extras

  • In downtown Toulouse

  • Dine in your room from 6pm to 10pm.

  • Secluded terrace sheltered from the hustle and bustle of the city center.

  • Private parking garage with direct access to the rooms

  • Metro right outside the hotel, Matabiau train station 15 minutes on foot.

Our accommodation(s)

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

Telephone
Fax +33 5 34 45 40 61

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,117 reviews

TripAdvisor Rating  4.1/5  1,113 reviews

Customer review rating 3.5/5

Bijindas P. K. Business - Confirmed reviews ALL

Process of billing is not good. Credit card details was provided on day 1 of check in. However, the stay amount was debited from my credit card without my consent and request. The amount should have been debited by asking me and / or with my permission.

Customer review rating 1.5/5

Claire M. G. Solo - Confirmed reviews ALL

I am putting this sentence here since I don't think you would want this information on your platforms: Staff was welcoming, helpful to bring a positive experience, but the room has huge deficits that was a great disappointment as it did not correspond with the quality I have associated with Mercure. The room had severe electrical issues -sparks coming from the main light switch at the entrance to the room; noises & flickering of lights in the room (bathroom & lights by bed), etc. The toilet (underneath the rim) looks as it had not been cleaned in months - there was black crust across most of it. I even tried to clean it myself with the toilet brush but that wasn't sufficient.

Customer review rating 3.5/5

Jorge A. Business - Confirmed reviews ALL

Check in was quite weird, you are a bit forced to speak in french and while travelling through work is always strange to have to yield your personal credit card... not very common this days

Customer review rating 5.0/5

Karen H. Couples - Confirmed reviews ALL

Special mention for reception - quick, courteous, helpful and friendly..

Customer review rating 3.5/5

Jake D. L. Couples - Confirmed reviews ALL

Our stay was good. The hotel was located in the centre of the city, but we received an accessible room, which was really not ideal. You would think that, given my status with Accor, the front desk agent would take some additional time to place us in a comfortable room. I don't think the hotel was full either, so there would have been a possibility to do that. Also, there was onl one towel in the room for two guests and the air conditioner did not work. Additionally, I am more concerned that with Accor in Europe, status does not seem to mean anything compared to Marriott or Hilton, where even as a silver member, staff take the extra time to ensure a comfortable stay.

Dear Jake D. L., Thank you for sharing your opinion about your recent stay at our hotel. We are delighted to hear that you enjoyed our location. However, we regret to learn that your experience did not fully meet your expectations. We strive to offer our guests the highest level of comfort, and we apologise if your room did not provide you with the ideal experience you were hoping for. We appreciate your loyalty as an Accor member and understand the importance of recognising this status in our service. I assure you that your comments regarding room allocation and attention to member benefits will be reviewed with our team. In addition, we apologise for the oversight regarding the towels and the air conditioning issue. We ensure that all amenities are in good working order for our guests and your future stays. Thank you again for your comments, which are essential to our continuous improvement. We hope to have the opportunity to serve you better in the future. Kind regards, Sarah CORNUT The Mercure Toulouse Centre Wilson Capitole team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 445 reviews 8.9/10 Location
  • 501 reviews 6.3/10 Room
  • 550 reviews 9.2/10 Service
  • 14 reviews 7.5/10 WiFi
  • 304 reviews 8.9/10 Breakfast
  • 256 reviews 5.3/10 Comfort
  • 130 reviews 7.1/10 Cleanliness
  • 115 reviews 6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Toulouse

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.