Mercure Toulouse Centre Wilson Capitole hotel

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Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 883 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • In the downtown area and a 5-minute walk from Place du Capitole

  • Metro station just 2 minutes' walk away

  • Private car park with direct access to the rooms

  • The conference center is 5 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

  • BUS LIGNE 22:  22 Jean Jaures

  • BUS LIGNE 23:  23 Jean Jaures

  • BUS LIGNE 29:  29 Jean Jaures

  • BUS LIGNE 38:  38 Jean Jaures

  • Bus:  23 Jean Jaures

  • CAPITOLE:  1 Jean Jaures

  • CAPITOLE:  A Jean Jaures

  • JEAN JAURES:  B Jean Jaures

  • Métro:  Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS:43.604654, 1.448382

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our accommodation(s)

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Our guest reviews

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  883 reviews

TripAdvisor Rating  4.0/5  1,058 reviews

Certificate of excellence 2022

Great Location

Customer review rating 5.0/5

Mark P. Couples - Confirmed reviews ALL

really like staying at this hotel, such a great location and staff

Dear MARK P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Customer review rating 4.0/5

Lori Solo - Confirmed reviews ALL

Overall it was ok. It’s location worked for me. The refrigerator needed cleaning, had a brown gunk, so I didn’t use it. A few other similar things. I was surprised as when Imhsve stayed at other Mercury Hotels, it was very different. I was a little,disappointed.

Good location, good service

Customer review rating 4.0/5

Zac Couples - Confirmed reviews ALL

Well located and really friendly staff. Breakfast is nice but in my opinion overpriced. Room on 5th floor was sweltering

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie MOIROD General Manager.

Well located but have real business blockers

Customer review rating 3.0/5

Yep Business - Confirmed reviews ALL

For a privilege room, you don't have a real desk which is for me not acceptable. Furthermore, the parking is really not convenient. you don't want to crash or get stressed each time you have to quit or enter the parking

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We understand your point of view regarding the car park which is a bite narrow, however it's a real chance to park in the city center with a direct access to your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD General Manager.

Great location, friendly and helpful staff.

Customer review rating 5.0/5

P R. Business - Confirmed reviews ALL

Excellent stay - the staff could not be more helpful - great to be back.

Dear PAUL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Customer review rating 4.5/5

Arnaud Families - Confirmed reviews ALL

All was very good/frienly staff

Dear ARNAUD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle / Front Office Manager

toilet WC water smells, same as in 2 years ago

Customer review rating 1.5/5

You A. H. M. N. Business - Confirmed reviews ALL

no one is taking care of the parking. Customers are rude and park at 1st floor that is reserved for the 4X4 giving. I did not have a parking slot during 3 days. Staff were informed but gave me no solution, he told me to move myself a fence everyday in front of the parking slot. I followed the instructions and moved the fence the day that the slot was free but next morning the fence was removed. Staff did not move a finger to avoid the problem. There is no toothpaste in the room and has to be requested. Only a bottle of water is provided on the 1st day, even if I paid for 6 days. Laundry is not reliable, I gave the laundry at 9am, staff informed me in the middle of the day that i will not have my clothes ready for next morning. Somehow they managed to have it for the same day. Kettle wasn’t dry, still had some water from the previous customer.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have just credited your ALL loyalty account with 1500 courtesy points and reiterate our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD General Manager.

Perfect location/ amazing staff

Customer review rating 5.0/5

Mdm Families - Confirmed reviews ALL

We spent one night at this hotel, clean rooms, the staff at the reception desk incredibly friendly and helpful. Good breakfast.

Dear MARIA DEL MAR G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle / Front office manager

Very well located, clean, the workers there very friendly and happy to help

Customer review rating 5.0/5

A. Friends - Confirmed reviews ALL

We stayed there 6 nights, we were always nicely welcomed , the people at the reception were ready and happy to help

Dear MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Good stay, adresse is perfect

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The visit was made easy by the personnel and the lean processes for check-in, check-out and breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie MOIROD General Manager.

Quite satisfactory

Customer review rating 4.0/5

Vicente Business - Confirmed reviews ALL

A pleasant and quite place to stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie MOIROD General Manager.

PERFECT WEEKEND

Customer review rating 4.5/5

Ric Friends - Confirmed reviews ALL

EXCELLENT

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Well located and clean

Customer review rating 4.5/5

Christine B. Couples - Confirmed reviews ALL

Nice stay in Toulouse. Hotel in the center, close to the Capitole. Clean rooms. Good breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie MOIROD General Manager.

Family trip to Toulouse

TripAdvisor rating 5.0/5

Sigit S Families - TripAdvisor review

1. Perfect location close to city centre, dining area and entertainment district 2. Newly furnished, clean and spacious room 3. Polite and attentive staff 4. Onsite parking is provided (limited spots)

Dear client, I would like to thank you for sharing your experience at the Mercure Wilson. We are delighted to read that you enjoyed your stay, both for the room and for the service. Our team takes it very seriously to meet the needs of our guests, as well as to advise them best for their stay in Toulouse.

Ideal location, and very nice' service

TripAdvisor rating 5.0/5

vastorri Couples - TripAdvisor review

Perfect location, and very nice welcome at arrival. Nice superior room with soft drinks mini bar offered. Convenient parking under the hotel, good for standard cars. Fresh fruit juice at breakfast. Coffee in the room from Nespresso

Dear client, What a pleasure to read your comment. It perfectly sums up the ambiance and philosophy of the Mercure Hotel Wilson. Your review will be highly appreciated by the TripAdvisor community, it is a perfect description of our hotel. We sincerely thank you for taking the time to write this lovely review and look forward to seeing you again soon.

Toulouse break

TripAdvisor rating 4.0/5

H7988KSjohnf Couples - TripAdvisor review

Pleasant well located hotel. Rooms were small and the car park very tight. No restaurant. Noise late at night from nearest Tapas bar. Gilets Jaunes were on the street not far from the hotel but were not a problem. Only France24 and CNN in english on the TV although some films were in VO so were in english. I would go somewhere else next time for a change

Dear client, It is with pleasure that I take note of your comment and I am delighted that our hotel contributed to the success of your stay in Toulouse. Your opinion is essential and encourages us to continue our efforts. I hope to welcome you back to the Mercure Wilson ..

An Overnight Stay

TripAdvisor rating 4.0/5

charlestO6720UN Business - TripAdvisor review

Was on an overnight stopover in Toulouse and wanted somewhere central to stay and knew the area so selected the Mercury Wilson .the stay was excellent the Hotel was as described. Plus was as I believed to be well placed for the Metro and some great restaurants very nearby.

Dear client, We thank you very much for your evaluation ! We are delighted to hear that you liked the hotel and its location. As you pointed out, The Mercure Wilson is ideally located in the heart of Toulouse. A big thank you for your compliments on our staff ! We are always available to our customers to make their stay as pleasant as possible.

Christmas market

TripAdvisor rating 5.0/5

Flyer35472922677 Friends getaway - TripAdvisor review

The purpose of the visit was to see the Christmas market, in that we were disappointed to a degree. However the hotel made up for that. Breakfast was a delight. Room service menu could be better. Staff very helpful and attentive. Would have no hesitation in staying in this hotel again.

Dear client, The Mercure Wilson team always goes out of their way to make you feel at home and we are very pleased to know that the goal was fully achieved during our stay with us. It is with great pleasure that we will welcome you again on your next trip to Toulouse

Really good city centre hotel

TripAdvisor rating 4.0/5

Fiona B Couples - TripAdvisor review

The hotel is ideally situated near lots of cafés, bars and restaurants as well as shops and the beautiful Place du Capitôle. Our room was clean and comfortable with plenty of storage space and a nice bathroom. Only one chair, though. The one thing we really disliked was the incense continually wafting through the reception area - couldn't get into the lift quick enough to get away from it! We didn't have breakfast at the hotel as it is expensive but many cafés nearby offer breakfast.

Dear client, We are very pleased that you have been touched by both the location of our establishment and the quality of service delivered by all our teams. Know that all of your remarks are taken into account and that they meet the desire of the hotel in the desire to offer quality services . We would be happy to welcome you again soon.

Great location. Lovely hotel.

TripAdvisor rating 5.0/5

ryanwagalway Couples - TripAdvisor review

On a quiet side street near Place Wilson and Capitole, in a trendy, classy area about 2 minute walk from Jaurès Metro station and 1 stop from Toulouse Matabiau main station. Hotel staff and very and helpful. Furnishings modern and attractive. Very well located for using the free city centre shuttle buses.

Dear client, Thank you for this excellent comment on your recent experience at the Mercure Wilson. We are delighted to know that the hotel, the professionalism of our team and the quality of the services offered have made this a pleasant stay. We hope to have the pleasure of welcoming you back to our hotel during your next trip to Toulouse.

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