Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Name: Mercure Toulouse Centre Wilson Capitole hotel - ALL
Address: 7 rue Labeda, TOULOUSE, 31000, France
Telephone: +33534454060
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,296 reviews

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7 rue Labeda, 31000 TOULOUSE, France

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Mercure Toulouse Centre Wilson Capitole hotel

Hotel for travellers looking for local and authentic experiences

In the center of Toulouse and very close to the train station, the 4-star Mercure Toulouse Centre Wilson Capitole hotel is a beautiful red brick building, typical of Toulouse architecture. Make the most of the hotel's location close to the tourist sites, restaurants and theaters, such as Place Wilson, Place due Capitole and St Sernin. In the evening, relax in the hotel lounge bar or enjoy the comfort of your fully equipped room.

The Mercure Toulouse Centre Wilson Capitole hotel is ideally located in the heart of the city center and 5 minutes from Place du Capitole. Discover the historical monuments of the town such as the Church of the Jacobins and the Basilica of Saint Sernin.

Right in the heart of the 'pink city' and within walking distance of Toulouse's main attractions, a stroll from our hotel takes you to Place du Capitole, Place Wilson and the Saint-Sernin basilica, and on to dine in the city's finest restaurants

We are labelled ALLSAFE Bureau Veritas to guarantee the implementation of all health measures and accommodate you in the best conditions. We are ready and looking forward to welcoming you!

Valérie MOIROD, Hotel Manager

Hotel extras

In downtown Toulouse
In the downtown area and a 5-minute walk from Place du Capitole
Metro station just 2 minutes' walk away
Private car park with direct access to the rooms
The conference center is 5 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Classic Room - 1 double bed

2 persons
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View or City View
Accessible room

Room

Classic Room - 1 double bed

2 persons
19 m² / 204 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View

Room

Classic Room - 1 double bed and 1 single rollaway bed

3 persons
20 m² / 215 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View or Courtyard View

Room

Privilege Room - 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View or City View
Accessible room

Room

Superior Room with balcony - 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View
Most of the accommodation: Balcony

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

+33 5 34 45 40 60

+33 5 34 45 40 61

MATABIAU

Railway station

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our guest reviews

Central charms with a few quirks

SoloStays Solo travel - 11/24/2023 TripAdvisor review

The hotel is centrally located just off the Jardin Pierre Goudouli which in convenient to the Jean Jaures metro stop and also the Aero Bus Stop. Le Capitole is less than a few minutes stroll away as are many restaurants, shops and supermarkets. The Aero bus was 8euro or an Uber was 22euro. The hotel is very attractive from the outside and indeed this continues to the plush furnishings of the lobby and reception area. The is a quaint bar area to convene in but is staffed by reception. The welcome was pleasant and efficient. Time was taken to explain the surrounding area with a map provided. However wrong information was presented regarding complimentary breakfast on the weekend days due to my status, which the person at check out did not agree with. The room was a privilege room which comes with it a certain expectation and standard. The room was well sized with a comfortable bed and range of pillows to suit your needed. There was a functional chair and desk along with a complimentary mini bar and Nespresso machine. Robe and slippers were also provided. The furnishings were acceptable but on the verge of showing wear and tear with a musty smell which filled the room. The window of the room was small and disproportionate stuck in the corner of the room with a view to a fire escape and internal residential courtyard. The open WiFi was of good strength with an average of 40mbs. The bathroom was disappointing regarding its age, toilet flush and over bath shower. The breakfast was a very pleasant affair in the 1st floor breakfast room. It was tastefully decorated and had a pleasing array of food from hot offerings to continental. It was well staffed and stocked. Overall this is a pleasant hotel at a good price point, but missing the little elements of refinement one might expect from a 4 star Mercure.

Dear Guest, We are so pleased to hear that you enjoyed the central location of our Hôtel Mercure Toulouse Centre Wilson Capitole, as well as the plush furnishings of the lobby and reception area. We are very glad that you found our welcome pleasant and efficient! At Hôtel Mercure Toulouse Centre Wilson Capitole, we strive to provide a pleasant and comfortable stay for all our guests. We apologize if it appears that we did not meet your expectations regarding the room with which you were provided. Thank you for your feedback, as we value all feedback from our guests. We hope to have the pleasure of welcoming you back in the future! Sincerely, Valérie MOIROD General Manager

VERY WELL LOCATED

Dany Business - 11/20/2023 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie MOIROD General Manager

Tara Business - 11/12/2023 Confirmed reviews ALL

Front desk was very helpful. Check in and out was easy. Loved the breakfast option. There was lots of food options and coffee machine was great. My room was great on the 5th floor with a balcony. I needed to keep the window open because the airflow in the room wasn’t the best. There is no AC and the room heats up quickly.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager

HVAC never works in Mercure hotels in Toulouse

Chris Business - 11/12/2023 Confirmed reviews ALL

Had the same issue at the St George around the corner. So I switched hotels this time. Same issue at the W.. I think you all disable it on purpose to save money. I’m Ambassador / Platinum with Marriott. Unfortunately there aren’t any in Toulouse. But I’ll continue to look for a comparable offering and the Mercures are not it.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre W. Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback, You are right, Air conditionning is off since the beginning of november, during winter we only propose heating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD General Manager.

Anonymous Business - 11/7/2023 Confirmed reviews ALL

Staff is friendly and helpful. Could be better by providing toiletries like toothbrush and shaver and bedroom slippers. Laundry bags replacement is overlooked at times.

Dear Yuehong Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for your information, you have booked a standard room with no extra amenities, next time we recommend you to choose a Privilege room which includes all the amenities such as sleepers, body lotion, bathrobe.... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

534 reviews 8.6/10 Location
562 reviews 6.7/10 Room
650 reviews 9.3/10 Service
12 reviews 4.8/10 WiFi
334 reviews 9.3/10 Breakfast
171 reviews 7.8/10 Cleanliness
93 reviews 5.2/10 Amenities
5 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.