Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 6,877 reviews

ALLSAFE approved hotel

Information message

Mercure Toulouse Centre Wilson Capitole hotel
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+ 22 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • In the downtown area and a 5-minute walk from Place du Capitole

  • Metro station just 2 minutes' walk away

  • Private car park with direct access to the rooms

  • The conference center is 5 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 toulouse
france

Fax: (+33)5/34454061

Check-in from 14h00

Check out up to 12h00

  • BUS LIGNE 22:  22 Jean Jaures

  • BUS LIGNE 23:  23 Jean Jaures

  • BUS LIGNE 29:  29 Jean Jaures

  • BUS LIGNE 38:  38 Jean Jaures

  • Bus:  23 Jean Jaures

  • CAPITOLE:  1 Jean Jaures

  • CAPITOLE:  A Jean Jaures

  • JEAN JAURES:  B Jean Jaures

  • Métro:  Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS:43.604654, 1.448382

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Bar Lounge Non contractual photo

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our accommodation(s)

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,877 reviews

TripAdvisor Rating 4.0/5

1,048 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good central location.

Customer review rating 5.0/5

Jamie Business - 24/11/2021 Confirmed reviews ALL

Great hotel with warm welcoming staff. Great location in city centre for bars and restaurants.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Great Stay

Customer review rating 5.0/5

Steven Solo - 23/11/2021 Confirmed reviews ALL

I stayed in the hotel for a busy weekend of a holiday. The welcome was very friendly and the stay was faultless. The hotel is in a great location for bars, restaurants , cinema and the Theatre. I will certainly return, very soon.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Location was Key to everything

Customer review rating 4.5/5

J J. Couples - 09/11/2021 Confirmed reviews ALL

I found the Hotel to be well located. The staff were very friendly and professional in every sense. The Room was Good. I found the Bathroom to be small. If anything to point out was room service Milk was not left in Room for Coffee and only one btl of Water for two people..

Dear JAMES J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager

Good location, clean and tidy

Customer review rating 4.5/5

J D. J. Couples - 09/11/2021 Confirmed reviews ALL

Unstressed and relaxed

Dear JOSEPH J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager

bonne situation

Customer review rating 5.0/5

Decondé Business - 02/11/2021 Confirmed reviews ALL

.

Monsieur D., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur D., nos salutations distinguées. Valérie MOIROD Directrice.

Nice customer service from the beginning

Customer review rating 4.5/5

Anonymous Business - 01/11/2021 Confirmed reviews ALL

Thank you for a pleasant stay. The lady at the reception made me feel very welcome and set a good tone for the entire visit. Unfortunately I do not remember her name, but she is exactly what every hotel needs.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

East experience

Customer review rating 4.0/5

F. Couples - 31/10/2021 Confirmed reviews ALL

The staff was very friendly and helpful. The room comfortable. Good ratio price quality. In the center so easy to walk around.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Good stay

Customer review rating 5.0/5

F. Business - 25/10/2021 Confirmed reviews ALL

Very good experience with the receptionist of the night from 18 to 19 Oct. He solved my problem of parking.

Dear Mr F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Good stay - optimal location

Customer review rating 4.0/5

Bertold B. Business - 17/10/2021 Confirmed reviews ALL

My go-to place in Toulouse. The hotel has everything you can expect from a Mercure and is very reasonably priced. I appreciated the personalised approach by Mr Frantz at check-in and church-out. Staff very helpful if you need a charger etc.

Dear BERTOLD BARER, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Ideal location and secure parking

Customer review rating 4.5/5

Jules S. Couples - 08/10/2021 Confirmed reviews ALL

Hotel staff were helpful and friendly. The room was great with a large bed and beautifully fitted bathroom. We slept very well.

Dear JULES S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Comfortable stay, good service

Customer review rating 5.0/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Comfortable stay, good service

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Good location

Customer review rating 4.5/5

Vicky W. Couples - 10/09/2021 Confirmed reviews ALL

Stayed at this hotel a few times. Great location. Rooms nice. Has car park, but tight to get in for a larger car. Good breakfast - would recommend.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre W. Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General manager.

Overall is good.

Customer review rating 4.0/5

Jc… Families - 12/08/2021 Confirmed reviews ALL

the place is good the bedroom is clean and nice. We had an issue with the sleeping bed for my baby. It was solved by the staff, but they could have done the swap of bed. I had to do it by myself and keep the additional bed for the entire trip.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD Directrice.

Great Stay

Customer review rating 4.5/5

Jerome F. Couples - 19/07/2021 Confirmed reviews ALL

Mostly very positive. Nice location, Nice people, Nice hotel. Did I mentioned Nice People? Only negative was the fact that they didn't charge the credit that I requested (they used the one for the reservation VS the one used at check out).

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept all our apologies for the debit on the wrong credit card, feel free to be back to us if you want us to change one card to another. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Clean and comfortable , but decor is dark and dingy.

Customer review rating 4.0/5

Stephen K. Families - 18/07/2021 Confirmed reviews ALL

Good value, but it’s not the kind of room or place you enjoy hanging around.

Dear STEPHEN K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie MOIROD General Manager.

Good location

Customer review rating 4.5/5

Colin Solo - 06/07/2021 Confirmed reviews ALL

Good, central location in Toulouse.

Dear COLIN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Thank you to Marie

Customer review rating 5.0/5

Anonymous Business - 04/07/2021 Confirmed reviews ALL

Marie was on reception on Friday 2/7/21 and the customer service was wonderful. Made my day after a very long trip. Thank you.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD Directrice.

Very central

Customer review rating 3.5/5

Sil Business - 13/06/2021 Confirmed reviews ALL

Perfectly situated, a few dozen meters from place WIlson, the hotel features friendly staff, excellent WiFi, good and varied breakfast (for S. European standards), comfy beds, quiet rooms (no through traffic). The underground car park is very narrow. If your car is a tad larger than the very small ones, it will be an odyssey driving in, parking, and getting out.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Family trip to Toulouse

TripAdvisor rating 5.0/5

Sigit S Family - 21/09/2019 TripAdvisor review

1. Perfect location close to city centre, dining area and entertainment district 2. Newly furnished, clean and spacious room 3. Polite and attentive staff 4. Onsite parking is provided (limited spots)

Dear client, I would like to thank you for sharing your experience at the Mercure Wilson. We are delighted to read that you enjoyed your stay, both for the room and for the service. Our team takes it very seriously to meet the needs of our guests, as well as to advise them best for their stay in Toulouse.

Ideal location, and very nice' service

TripAdvisor rating 5.0/5

vastorri Couples - 04/06/2019 TripAdvisor review

Perfect location, and very nice welcome at arrival. Nice superior room with soft drinks mini bar offered. Convenient parking under the hotel, good for standard cars. Fresh fruit juice at breakfast. Coffee in the room from Nespresso

Dear client, What a pleasure to read your comment. It perfectly sums up the ambiance and philosophy of the Mercure Hotel Wilson. Your review will be highly appreciated by the TripAdvisor community, it is a perfect description of our hotel. We sincerely thank you for taking the time to write this lovely review and look forward to seeing you again soon.

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