Mercure Toulouse Centre Wilson Capitole hotel 4 stars

TripAdvisor rating 4.0/5 986 reviews
Mercure Toulouse Centre Wilson Capitole hotel
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Hotel extras

  • In Toulouse city center

  • Just 5 minutes' walk from the Place du Capitole

  • Metro station: lines A and B

  • Private car park with direct access to the rooms

  • Pierre Baudis conference center is 5 minutes away by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000
toulouse
france

Tel: +33534454060

Fax: (+33)5/34454061

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS LIGNE 22 :   22 Jean Jaures

  • BUS LIGNE 23 :   23 Jean Jaures

  • BUS LIGNE 29 :   29 Jean Jaures

  • BUS LIGNE 38 :   38 Jean Jaures

  • Bus :   23 Jean Jaures

  • CAPITOLE :   1 Jean Jaures

  • CAPITOLE :   A Jean Jaures

  • JEAN JAURES :   B Jean Jaures

  • Métro :   Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS :43.604654, 1.448382

Our accommodations

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed and 1 single rollaway bed

  • Max. number of persons: 3
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with balcony - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 33
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Bar Lounge

Photo non contractuelle / Strictly non binding

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,112 reviews

tripadvisor

TripAdvisor Rating 4.0/5

986 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location and quiet room

Customer review rating 4.4/5

Andrew G. Business - 22/01/2020 Confirmed reviews ALL

The room was very quiet and comfortable. The location was excellent with good access to local bars and restaurants.

Dear Andrew G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Centrally located hotel

Customer review rating 4.4/5

Anonymous Couples - 14/01/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Truly Gem in the City Centre

Customer review rating 4.4/5

Alessia Families - 02/01/2020 Confirmed reviews ALL

Clean and silent room, friendly staff, yummy breakfast with lots of choices. I truly recommend this hotel to anyone.

Dear Alessia, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Very nice indeed.

Customer review rating 4.4/5

Anonymous Business - 27/12/2019 Confirmed reviews ALL

I very much enjoy your restaurant for breakfast. The food and staff are excellent. The front desk staff are also efficient.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

OK

Customer review rating 4.4/5

Allan K. Business - 27/12/2019 Confirmed reviews ALL

OK, good service

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Perfect location!

Customer review rating 4.4/5

Nicola C. Couples - 23/12/2019 Confirmed reviews ALL

Friendly, helpful staff a good 4 star option in a very nice part of the city, surrounded by bars & restaurants. Our top floor room with a balcony was quite small but very cosy. Large TV, ok shower & separate loo which is a nice idea. Good coffee machine & complimentary soft drinks, reception happy to provide more if you ask. Extremely quiet & relaxing, didn’t try breakfast, the bar is in reception & not really somewhere to sit but handy if you want to take a drink to your room. Room service only available on weekdays.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Nice rooms but poor air con and noise

Customer review rating 4.4/5

Lucy B. Friends - 22/12/2019 Confirmed reviews ALL

Rooms were clean and spacious but have very broken sleep due to becoming too warm in the rooms (despite turning heating off) and it being too noisy when opening windows due to nightclub downstairs.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We don't have air-conditionning during this season and temperatures are unusually high for the season. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Renouf Front office manager

Great stay

Customer review rating 4.4/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

Lovely staff and great location. Car park is quite small and challenging for foreign drivers, also only one way in and out. It takes getting used to, but quite challenging. I would recommend taking the metro instead if you can. Not sure how the 'bar' area works in terms of getting a drink, but it was nice. I couldnt quite figure it out, so I guess you have to ask the front desk. Breakfast was very nice.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Excellent

Customer review rating 4.4/5

Michael T. Business - 17/12/2019 Confirmed reviews ALL

Much better than last time, a larger brighter room with no mosquitoes!

Dear Michael t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Barely acceptable

Customer review rating 4.4/5

Mikael H. Business - 13/12/2019 Confirmed reviews ALL

Nice and helpful staff. Room was reasonably sized, but the air was stuffy. Appreciated the possibility to open the window to air the room. Like the fact that there was a bathtub. Would have appreciated more English channels on the TV. Breakfast was nice, good quality and variety.

Dear Mikael H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

2 nights in Toulouse Centre

Customer review rating 4.4/5

Giuseppe M. Business - 13/12/2019 Confirmed reviews ALL

Great hotel and location next to Place Wilson. Steps away from plCe du Capitole. Rooms are good size and breakfast had a great selection. Parking is a little tricky and tight but manageable. Overall great staff, welcoming.

Dear Giuseppe M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Average hotel, not ok for working

Customer review rating 4.4/5

Jose M. Business - 11/12/2019 Confirmed reviews ALL

The hotel room is average, but the conditions for working are not adequate since there is no proper desk and chair, but a Wheel table and a low profile armchair. Romm is very clean. Breakfast is wonderful.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Normal Hotel experience

Customer review rating 4.4/5

Lc Business - 03/12/2019 Confirmed reviews ALL

Everything was proper and clean, friendly staff. But room was a small, and didn't even feature a desk - something that is useful to business travellers (which I assume makes up a good portion of the hotel's guests). I would have expected this, given the price tag. Breakfast was really good!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Extremely Rude Staff

Customer review rating 4.4/5

A. A. Families - 02/12/2019 Confirmed reviews ALL

We arrived at the hotel, I presented myself and said I had reservations. The guy checked the computer and said "NO". Yeah, that was the end of our attendance: "NO". Typical French welcoming. Fortunately I had my reservations printed and showed them to him before he could ask us to leave, so, with extremey ill will, he could could do us the enormous favor of checking it again, when he found the reservations. No excuses presented, by the way.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your comment about the pre authorization we do confirm it has been released upon departure. We sent the proof to the guest relation for them to send it to you. We are extremely surprised by your comment about our staff who do their best to welcome our guest, we think it's more a misunderstanding but we present you our sincerest apologies for the convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Lovely stay in central Toulouse

Customer review rating 4.4/5

Daniela Families - 01/12/2019 Confirmed reviews ALL

The room was small but very comfortable. We didn't have breakfast but we always felt welcome. It was a lovely hotel in central Toulouse.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager

very pleasant stay

Customer review rating 4.4/5

Alex W. Business - 01/12/2019 Confirmed reviews ALL

helpful and friendly staff, comfortable room, good location

Dear Mr W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Stephanie

Customer review rating 4.4/5

Stephanie Couples - 01/12/2019 Confirmed reviews ALL

Amazing location, clean hotel with very friendly staff. Delicious breakfast - great coffee!

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Cosy Mercure hotel centrally located.

Customer review rating 4.4/5

Geerth Business - 29/11/2019 Confirmed reviews ALL

Nice & modern rooms; very good breakfast, good coffee :-) Friendly staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod Directrice.

Very small bathroom

Customer review rating 4.4/5

Duco Business - 29/11/2019 Confirmed reviews ALL

Not bad, but toilet space in bathroom is really the smallest I have ever experienced!!! This is un-acceptable for 4 star hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Nice hotel, good atmosphere and extremely helpful staff

Customer review rating 4.4/5

Mark C. Business - 28/11/2019 Confirmed reviews ALL

Staff very welcoming and friendly. Great advice on shopping nearby, at breakfast and answering some questions that I had. All in all, an unusually pleasant experience on a business trip

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.
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