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Mercure Toulouse Centre Wilson Capitole hotel 4 stars

TripAdvisor rating 4.0/5 969 reviews
Mercure Toulouse Centre Wilson Capitole hotel
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Hotel extras

  • In Toulouse city center

  • Just 5 minutes' walk from the Place du Capitole

  • Metro station: lines A and B

  • Private car park with direct access to the rooms

  • Pierre Baudis conference center is 5 minutes away by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000
toulouse
france

Tel: +33534454060

Fax: (+33)5/34454061

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS LIGNE 22 :   22 Jean Jaures

  • BUS LIGNE 23 :   23 Jean Jaures

  • BUS LIGNE 29 :   29 Jean Jaures

  • BUS LIGNE 38 :   38 Jean Jaures

  • Bus :   23 Jean Jaures

  • CAPITOLE :   1 Jean Jaures

  • CAPITOLE :   A Jean Jaures

  • JEAN JAURES :   B Jean Jaures

  • Métro :   Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS :43.604654, 1.448382

Our accommodations

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed and 1 single rollaway bed

  • Max. number of persons: 3
  • Area: From 20m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with balcony - 1 double bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 33m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Bar Lounge

Photo non contractuelle / Strictly non binding

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90 m²

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,976 reviews

tripadvisor

TripAdvisor Rating 4.0/5

969 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Extremely Rude Staff

Customer review rating 4.4/5

A. A. Families - 02/12/2019 Confirmed reviews ALL

We arrived at the hotel, I presented myself and said I had reservations. The guy checked the computer and said "NO". Yeah, that was the end of our attendance: "NO". Typical French welcoming. Fortunately I had my reservations printed and showed them to him before he could ask us to leave, so, with extremey ill will, he could could do us the enormous favor of checking it again, when he found the reservations. No excuses presented, by the way.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your comment about the pre authorization we do confirm it has been released upon departure. We sent the proof to the guest relation for them to send it to you. We are extremely surprised by your comment about our staff who do their best to welcome our guest, we think it's more a misunderstanding but we present you our sincerest apologies for the convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Lovely stay in central Toulouse

Customer review rating 4.4/5

Daniela Families - 01/12/2019 Confirmed reviews ALL

The room was small but very comfortable. We didn't have breakfast but we always felt welcome. It was a lovely hotel in central Toulouse.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager

very pleasant stay

Customer review rating 4.4/5

Alex W. Business - 01/12/2019 Confirmed reviews ALL

helpful and friendly staff, comfortable room, good location

Dear Mr W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Stephanie

Customer review rating 4.4/5

Stephanie Couples - 01/12/2019 Confirmed reviews ALL

Amazing location, clean hotel with very friendly staff. Delicious breakfast - great coffee!

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Cosy Mercure hotel centrally located.

Customer review rating 4.4/5

Geerth Business - 29/11/2019 Confirmed reviews ALL

Nice & modern rooms; very good breakfast, good coffee :-) Friendly staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod Directrice.

Very small bathroom

Customer review rating 4.4/5

Duco Business - 29/11/2019 Confirmed reviews ALL

Not bad, but toilet space in bathroom is really the smallest I have ever experienced!!! This is un-acceptable for 4 star hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Nice hotel, good atmosphere and extremely helpful staff

Customer review rating 4.4/5

Mark C. Business - 28/11/2019 Confirmed reviews ALL

Staff very welcoming and friendly. Great advice on shopping nearby, at breakfast and answering some questions that I had. All in all, an unusually pleasant experience on a business trip

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Good location but even better we’re the staff. People make the difference.

Customer review rating 4.4/5

Michel D. Couples - 27/11/2019 Confirmed reviews ALL

Excellentl

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Excellent location, friendly staff but toilet area of en-suite very cramped

Customer review rating 4.4/5

John Couples - 26/11/2019 Confirmed reviews ALL

Excellent location, friendly staff but toilet area of en-suite very cramped.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Center Hotel with comfortable rooms

Customer review rating 4.4/5

C. P. H. B. Business - 26/11/2019 Confirmed reviews ALL

Near to center; clean and comfortable rooms; maybe my room was a little bit too close to the elevator - noisy

Dear C. Philipp H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We took in note that you would prefer a room away from elevator. Sincerely, Valérie Moirod General Manager.

good

Customer review rating 4.4/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

well, staff at the reception kind of us

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Good location, superb staff, good breakfast, poor room

Customer review rating 4.4/5

Anonymous Couples - 21/11/2019 Confirmed reviews ALL

All hotel staff very welcoming and helpful - all deserve huge praise. The general décor and appointments of the hotel are excellent, as is its position near the Capitole. However, it is let down by the room which has little space, no writing desk and hardly any clothes storage. This seems to be because of a huge bathroom, badly designed (basin and wc tucked into corners) and wasted space in the centre. Such a pity!

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Great location, nice hotel

Customer review rating 4.4/5

Dennis U. Solo - 19/11/2019 Confirmed reviews ALL

Fine commercial hotel, well located in the midst of most of the action in Toulouse. Then again so is the sister hotel at st. George. My only gripe at both of my recent mercure stays are the wimpy plastic glasses in the rooms.

Dear Dennis U., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Excellent hotel

Customer review rating 4.4/5

Ilse Business - 16/11/2019 Confirmed reviews ALL

I have stayed here for two nights. Very friendly welcome at the reception, cosy area as well. Received a privilege room, which was well-equiped. Although the room was at the streetside, there was no noise at all. Breakfast area was very welcoming and you had the feeling you were at home. Love to come back. Hotel is situated in the city center and public transport is very easy.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Perfect location for a weekend in Toulouse

Customer review rating 4.4/5

Carol R. Couples - 12/11/2019 Confirmed reviews ALL

We had a delightful time, were within walking or metro distance of all the sites we wished to visit. The staff was friendly, attentive and we had an exceptional stay.

Dear Carol R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Right in the middle of Toulouse!

Customer review rating 4.4/5

Anonymous Couples - 12/11/2019 Confirmed reviews ALL

Entering and parking in the garage is a real challenge (only for excellent drivers and well-equipped (mirrors, cameras) cars). Nice and friendly personnel. Excellent breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Reliable hotel chain.

Customer review rating 4.4/5

Christine F. Friends - 11/11/2019 Confirmed reviews ALL

Efficient reception. Thought bathroom needed updating. Very comfortable bed.

Dear Christine F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Great bed, super location and amazing staff

Customer review rating 4.4/5

Happy T. Couples - 11/11/2019 Confirmed reviews ALL

The title says it all

Dear Happy t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Great location and convenience

Customer review rating 4.4/5

Carles Business - 07/11/2019 Confirmed reviews ALL

The room was quite clean and comfortable with a big bed and a gorgeous TV screen. Full equipped bathroom.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Short but sweet

Customer review rating 4.4/5

Anonymous Business - 02/11/2019 Confirmed reviews ALL

Staff very helpful and good location with access to many restaurants for dinner.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.
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