Les Capitouls Toulouse Ctre Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 650 reviews

Best price
guarantee
Les Capitouls Toulouse Ctre Handwritten Collection - Image 1
Les Capitouls Toulouse Ctre Handwritten Collection - Image 2
Les Capitouls Toulouse Ctre Handwritten Collection - Image 3
Les Capitouls Toulouse Ctre Handwritten Collection - Image 4
29 Allées Jean Jaurès, 31000 TOULOUSE, France

Description

Hotel extras

  • 4 star hotel near the historic centre of Toulouse

  • Varied breakfast featuring fresh, locally sourced produce

  • Toulouse-Matabiau train station is a 10-minute walk away

  • Meeting room for up to 35 participants

  • Capitol and Saint-Sernin Basilica within a 15-minute walk

Our accommodation(s)

Hotel location

Les Capitouls Toulouse Ctre Handwritten Collection

29 Allées Jean Jaurès
31000 TOULOUSE
France

GPS:43.606929, 1.449817

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE WILSON BAR

After a day of work or sightseeing, relax in an armchair under the glass roof of Le Wilson Bar with a cocktail or Manchester beer. Read a good book while rediscovering the greatest hits of Mancunian pop.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  650 reviews

Customer review rating 3.0/5

Roel L. Business - Confirmed reviews ALL

The stay was good overall because Toulouse is a fantastic city and the hotel location is very central and convenient. Yet, there were quite a number of minor annoying things in the hotel itself that gave me a lesser impression. The most important one is the renovation works: my room was at the streetside not in the complex of the facade of the hotel itself, but in the one next to it. They are renovating, there is large scaffolding in front of the facade, and workers on these scaffolds from 8am onwards! With big hammer blows throughout the day (incredibly noisy), and waste being thrown dawn a shaft into a container from 8am onwards, don't hope to get any sleep in after 8am... but don't open the curtains either because there are workers on the scaffolds... In any case, the streetside facing rooms don't have a view on the street, but only on the scaffolding. And then, even at the night you will not rest undisturbed, because the windows are terribly isolated (single layer glass, I can only assume) so that THE ENTIRE NIGHT there are voices, screams, discussions, ... clearly audible directly from the street (so clear that often one can actually follow and understand the entire conversation). It does not help that this street seems to be a focal point for nightlife as well as for a large selection of homeless people, which is is a guarantee for a continuous stream of noise all through the night. Also steps from the floor above were VERY loud, and the doors of other rooms that make an enormously loud sound when they close / fall shut (it might seem that I am just sensitive to sound in general, but this is not really true: this situation was really FAR beyond that in many other hotels that I have stayed in). Besides this, I should mention that finding the room was also quite a challenge: elevator to the second floor, a long corridor with multiple turns, then another door, down the stairs again (impossible to get there with the elevator), and then you arrive... Quite a maze (I presume because the adjacent building has been recently incorporated into the hotel complex). And getting back to the reception is not clear either because there is no signage how to return to the reception - which actually led me to take a wrong way (going down instead of up (!)) and arrive in an isolated entrance hall of the adjacent building, where LUCKILY the door to the street was unlocked, otherwise I would have been trapped there, because the door fell shut behind me without possibility of return. Other irritating points: I had a suite, but the bed was... almost too short... I am 1m80, which is not very tall, but with my head against the top edge, my feet still surpassed the matrass. Quite strange - luckily I was alone and so could sleep diagonally in the 2-person bed. One morning I slept Iate, and the room was not cleaned - but there was also not message that I could get it cleaned by contacting reception - which would be usual procedure in any other hotel chain... So simply no one made the room that day. Toothpaste is provided (nice!) but I don't know where the package came from, because the paste was stone hard and thus unusable. Finally, the "gym" is a joke - there is nothing there, just don't consider this to be gym. Good points: very friendly staff, very nice (small, but very decent) breakfast buffet, great location overall. This could be a very good hotel, some of the issues that I mentioned above are quite easy to mend, so I hope that the hotel will improve over time on this points because it has a lot of potential. I am not sure how long they have been open, but on the Uber app it is still listed as a Best Western hotel, so I assume that it changed to an ALL / Handwritten property quite recently.

Dear Guest, Thank you for your detailed feedback. We are delighted that you enjoyed the central location of Les Capitouls Toulouse Centre, as well as our breakfast and the friendliness of our team — your positive comments are truly appreciated. We are sorry that some aspects affected your stay. The renovation works mentioned are external and unfortunately beyond our control, but we fully understand the inconvenience caused. We also take note of your remarks regarding noise, room access, and certain service elements, which will help us improve. Thank you again for highlighting the potential of Les Capitouls Toulouse Centre. We are continuously working to enhance our guests’ experience. We hope to welcome you again in better conditions.

Customer review rating 5.0/5

Deirdre T. Couples - Confirmed reviews ALL

The hotel is in a great location, easy walking distance to the centre, with friendly and helpful staff. Beautiful finishings and design. Conveniently the airport bus stop is just outside. Great coffee machine. We booked a room late and got a ground floor room, but even so, it was a good stay.

Dear Guest, Thank you very much for your kind feedback. We are delighted that you enjoyed the location of Les Capitouls Toulouse Centre, as well as the design of the hotel, our team’s friendliness, and the convenience of the airport shuttle just outside. It’s also great to hear you appreciated the coffee machine — always a good start to the day! We’re pleased that despite the late booking and ground floor room, you still had a good stay. We hope to have the pleasure of welcoming you again very soon. Kind regards,

Customer review rating 1.5/5

Jack S. Couples - Confirmed reviews ALL

Check into hotel , have reserved a superior double city view. Am sent to the room which is about 3 ft above the street level and everybody on the street can both see me and I can hear everything being said. After about 15 minutes, head to front desk, ask to change rooms.. Clerk is visibly annoyed: “ You’ve used the room and I have no staff no clean it! Also, I only have ver6 small room available” Ok, fine.. Have to close drapes completely all day and night, streetlight is literally lighting my entire room, guys have loud conversation for much of the night directly outside our room. People in the hotel have a loud conversation in the hallway directly outside our door. Bar that is touted in pictures is very small and doubles as front desk. To be fair, staff the next day was much better, but the room issues remained. Not a true boutique hotel, not great service and not inexpensive. All in all a hotel to avoid.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Benjamin Colon, Directeur Général

Customer review rating 4.5/5

David I. Business - Confirmed reviews ALL

Breakfast was excellent, the bed was very comfortable. Just need a more powerful shower and everything would be perfect!

Dear DAVID I., We very much appreciate your comments regarding your stay at the Hotel Les Capitouls Toulouse Centre - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Colon, Directeur Général

Customer review rating 4.5/5

Tobias T. Solo - Confirmed reviews ALL

Rooms, Breakfast, People: awesome.

Other web-users rate our hotel

  • 419 reviews 9.5/10 Location
  • 507 reviews 7.9/10 Room
  • 544 reviews 9.4/10 Service
  • 285 reviews 8.9/10 Breakfast
  • 217 reviews 9.7/10 Vibe
  • 168 reviews 8.3/10 Amenities
  • 147 reviews 8.5/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Toulouse