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Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 3,005 reviews

ALLSAFE approved hotel

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Mercure Gold Hotel Al Mina Road Dubai
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+ 20 Services

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431 dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Our restaurants and bars

Headlines

Type of cuisine: Thematic cuisine

Experience traditional Indian recipes with favorite Kebabs and Curries. Open every day from 7pm to 11pm.

SENSES

Type of cuisine: International

Open 24/7, Senses is our all day dining venue featuring an international a la carte menu. Breakfast served from 6:30 am to 10:30 am and until 11:00am on Fridays and Saturdays.

Temptation Terrace Lounge

Type of cuisine: Indian

Temptations Bistro & Terrace is located on the 6th floor of Mercure Gold Hotel, in between old and new Dubai. This is the rooftop to visit if you want to enjoy tasty Indian food, shisha along with cool views of the Dubai skyline.

THE LIQUID LOUNGE

Let us entertain you with live music and live football on the screens, pool table and dart board. Don't miss the Happy Hour and daily specials. Open every day from 6pm to 3am.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,005 reviews

TripAdvisor Rating 4.0/5

1,543 reviews

Good stay

Customer review rating 4.5/5

Gerardo E. Solo - 15/09/2021 Confirmed reviews ALL

Lovable stay in your hotel

Dear Gerardo e., We very much appreciate and it was a pleasure to receive positive feedback regarding your stay at the Mercure Gold Hotel. We hope to welcome you back again in the near future. Yours Sincerely, Chris Fourment General Manager

All what you need

Customer review rating 5.0/5

Dawoud, A. Business - 15/09/2021 Confirmed reviews ALL

Friendly team, excellent food, clean and well maintained rooms, all in all marvelous atmosphere.

Dear Dawoud Saad Ahmed A., Thank you for your praise for our products and services and for recommending us to other travellers. I am sure our entire hotel staff enjoyed catering to your needs as much as you have enjoyed your stay. Your satisfaction is a great source of motivation for our teams. Please rest assured that we will be dutifully conveyed your accolades to the entire team. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Yours Sincerely, Chris Fourment General Manager

Good stay and well located.

Customer review rating 3.5/5

Dan Business - 12/09/2021 Confirmed reviews ALL

Its little expensive.

Dear Faraz B., We very much appreciate and it was a pleasure to receive positive feedback regarding your stay at the Mercure Gold Hotel. We hope to welcome you back again in the near future. Yours sincerely, Chris Fourment General Manager

Good experience

Customer review rating 4.0/5

Noel M. Business - 10/09/2021 Confirmed reviews ALL

Good and friendly staff

Dear Noel Llaneta M., Thank you for taking the time to share your evaluation towards your stay at Mercure Gold Hotel. We hope to welcome you back again in the near future. Yours sincerely, Chris Fourment General Manager

Good stay, excellent customer service

Customer review rating 5.0/5

D. Friends - 07/09/2021 Confirmed reviews ALL

Very happy with the room I stayed in and also the customer service. Special mention about the staff at the time of check in and check out and Berina. It is fast and smooth.

Dear D., Thank you for your recent stay at Mercure Gold Hotel and for taking the time to share your review. We are glad to hear we met your expectations. Berina will surely be delighted to hear your compliments. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Chris Fourment General Manager

Superb stay

Customer review rating 5.0/5

Muhammad U. A. Couples - 06/09/2021 Confirmed reviews ALL

Amazing stay Thanks to Mr Amer and Ms Sapna for always there hospitable welcome, I visited regularly because of there superb services

Dear Muhammad Umair A., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is overwhelming to read that we have surpassed your expectations in terms of customer service. Your compliments are our greatest source of encouragement and rest assured that they will be conveyed to the entire team in particular Amr and Sapna. Your positive review reassures us that on this occasion we have truly achieved our goal and commitment with what we have on offer. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in near future. Yours sincerely, Chris Fourment General Manager

Bad customer care

Customer review rating 0.5/5

Andrew A. Couples - 05/09/2021 Confirmed reviews ALL

Booked for March 2020. However due to covid 19 pandemic, no one allowed to enter UAE. Contacted hotel regarding a refund and was refused despite all flights and entry to Dubai being cancelled.

Dear Andrew A., Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please be informed that we are not able to proceed with the refund since it has been one and a half year since your last booking. We do hope that you will give us another opportunity to regain your confidence in us and be of service to you once again. Sincerely, Chris Fourment General Manager

Good position and very friendly great staff

Customer review rating 4.5/5

Marco Business - 01/09/2021 Confirmed reviews ALL

I ve been there for work, the room are clean very well and the staff is always available for customers.

Dear Marco L., Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Yours sincerely, Chris Fourment General Manager

S.

Customer review rating 4.0/5

Adam Business - 31/08/2021 Confirmed reviews ALL

My stay was ok, although i booked double beds for both rooms we ended up with 2 singles i mentioned this to the women on reception and they was very helpful and responded quickly, i could also hear music from the bar until 2am once again i mentioned this to the women on reception and they quickly moved my room for me, if it wasn't for the reception staff, this would of been a negative review

Dear Mr. Adam, Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you for sharing your experience of your recent stay at Mercure Gold Hotel. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. With reference to your disappointment and dissatisfaction in our hotel services during your stay, please accept our sincere apology for not meeting up your expectations. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. I do hope that you will give us chance to earn back your trust and rest assured that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Yours sincerely, Chris Fourment General Manager

Nice and clean.

Customer review rating 4.5/5

Rey R. Solo - 24/08/2021 Confirmed reviews ALL

Nice food.but i notice for almost 8 days stayed. Bfast very good. Lunch and dinner i notice the food cuisine is always indian food.the rest of guest is almost european ..

Dear Reynante Regidor R., We are glad to hear that you were generally satisfied with your stay. Unfortunately, it seems that we did not meet all your expectations. We would certainly look into the areas that needs our attention and rectify any issues. Your feedback is very valuable to us as we work to be better each and every day. Yours sincerely, Chris Fourment General Manager

Good stay

Customer review rating 5.0/5

Shoukry S. A. E. Business - 22/08/2021 Confirmed reviews ALL

it looks family treatment which leads to think to come every time

Dear Shoukry Sayed Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with Angelika. I am sure that this feedback will serve as an encouragement to her as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Superb stay at Mercure

Customer review rating 5.0/5

Anish K. Friends - 14/08/2021 Confirmed reviews ALL

Visited this mercure for the first time, the experience was amazing. All staff’s are very friendly and helpfull specialy Ankita from the front desk.

Dear Anish k., Thank you for taking the time to post this review. We are truly honoured to receive your feedback and be your hotel of choice in Dubai. We will have a real pleasure to share your appreciation to Ankita for her high level of service and attentiveness throughout your stay. We look forward to welcoming you among us for another bespoke experience. Yours sincerely, Chris Fourment General Manager

Sufficient

Customer review rating 3.0/5

X Business - 13/08/2021 Confirmed reviews ALL

Bedroom is fine, reception service very good but food is not good

Dear Valued Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. We very much appreciate your positive comments about our hotel and staff. Your valuable feedback regarding the food will be shared with our chef to further improve our products and services. Thank you for taking the time to share your evaluation towards your stay at Mercure Gold Hotel. We hope to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

Everything is great

Customer review rating 5.0/5

Nadim K. Business - 12/08/2021 Confirmed reviews ALL

All the staff are wonderful especially Rhe reception staff, Bernia and dilki and the whole team(sorry I don’t remember all the names. I always stay and will always stay in that property

Dear Nadim Nabil k., It is a real pleasure to have had you sojourning at the Mercure Gold Hotel. I am sure our entire hotel staff enjoyed catering to your needs as much as you have enjoyed your stay. Your accolades will be dutifully shared with entire team for delivering a high level of service to our esteemed guests and ensuring smoothness in every guests' requests. Thank you for taking the time to review your stay with us and we look forward to hosting you back in a near future. Yours sincerely, Chris Fourment General Manager

good stay

Customer review rating 5.0/5

Arnold Solo - 03/08/2021 Confirmed reviews ALL

the staff are very friendly to the guest.

Dear Arnold Pacaldo C., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future. Yours sincerely, Chris Fourment General Manager

The rooms were clean, meals very good and especially the breakfast. The reception was warm and well executed

Customer review rating 4.0/5

James M. Business - 01/08/2021 Confirmed reviews ALL

Excellent services. The rooms, reception , and food were so good

Dear James Mathuva M., We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mercure Gold Hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again in the near future. Yours sincerely, Chris Fourment General Manager

good ang excellent hotel in dubai thanks for the wondelful expercience in your hotel..

TripAdvisor rating 5.0/5

edwinpescasio29 17/03/2021 TripAdvisor review

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest

Dear Mr. Edwin, Thank you for taking the time to post your detailed review on TripAdvisor. You certainly highlighted the standard of services, which upon we pride ourselves in. We indeed appreciate your kind comments about our hotel in general as well as our staff. Comments like yours are absolutely uplifting for our team to read. Once again, thank you for such a nice review and we look forward to welcoming you and your family in the near future. Yours sincerely, Chris Fourment General Manager

For the price it’s great

TripAdvisor rating 5.0/5

MJ388 Business - 01/02/2021 TripAdvisor review

It was really good value about £26 per night. It’s very clean and rooms are nice with comfy bed and helpful staff. The area isn’t great (massage parlours which look a tad dubious and the hotel down seems to attract a lot of young women) but it’s safe and close to everything in taxi was about £5 to Dubai mall

Dear Valued Guest, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager

Looked after well

TripAdvisor rating 4.0/5

59464320t Business - 25/01/2021 TripAdvisor review

I would like to thank all the hotel staff that looked after us in very difficult circumstances and problems as well as the Covid situations. My stay was enjoyable and I would like to thank Joyce the hotel desk manager for all the hard work and attention she paid to not only our needs but the needs of all the hotel guests.

Dear Valued Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Your comments will surely be shared with Joyce. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

Excellent hotel and staff

TripAdvisor rating 5.0/5

Excursion596181 04/11/2020 TripAdvisor review

All your staff are excellent especially Rizebelle, Joyce, Angelica and the filipino guy cleaning the 3rd floor room (don't know his name but he's 26). Very generous, courteous and helpful, the ladies at reception are a delight to talk to and deal with. I'm sure I'm not the only one praising them.

Dear Excursion596181, We would like to thank you for having stayed with us and sparing time to provide us with your valuable feedback on your overall experience at Mercure Gold Hotel. We are glad to hear that you were satisfied with our services. We cherish your recognition for our team members as a contributor to your satisfaction, your positive feedback will be conveyed to the entire team in particular to Rizzabelle, Joyce and Angelica for their unconditional guest passion towards our valued guests. Your compliments are truly our greatest source of encouragement. We hope to have the privilege to welcome you back in the near future. Sincerely, Chris Fourment General Manager

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