Mercure Gold Hotel Al Mina Road Dubai

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Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating (ALL Rating) 4.2/5 644 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai, P O Box 66431, BUR DUBAI
66431 DUBAI
United Arab Emirates

Telephone +971 4 301 9888

Fax +971 4 345 9994

Contact email

  • DUBAI LOCAL BUS:  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS:25.242944, 55.275497

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Our guest reviews

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  644 reviews

TripAdvisor Rating  4.0/5  1,604 reviews

Good stay and Great experience

Customer review rating 4.0/5

Ebrahim Families - Confirmed reviews ALL

It was great, we got checked in quickly and staff were very kind and nice. The rooms were well cleaned and maintained nicely, the beds were comfortable so as the room size. Location of the hotel was great too, we had everything near us and lots of good places around us.

Dear Mr. Ebrahim K., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Stay was brief and satisfactory. Room was large and nice. However, had to wait for around an hour for checking-in since the room was not ready at the specified time of check-in. Bathroom in particular was not good and was smelly.

Dear Mr. Amit, I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. With reference to your disappointment and dissatisfaction in our hotel services during your stay, with regards to your late check in experience. please accept our sincere apology for not meeting up your expectations. With regards to washroom condition also we will share your feedback with our team for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Still waiting for my 3 nights refund

Customer review rating 0.5/5

Villy J. Couples - Confirmed reviews ALL

I booked your hotel for 3 nights Then Covid come we have to cancel our trip Out of 12 hotels we booked only yours(and we are members)refuse voucher,credit or any help that we can use it in our Country or future travelling Very disappointed for us pensioners over$300 is a lot of money Kind regards Villy

Dear Mr. Villy J., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. Please be informed that as you made reservation on 2020 from our side due to booking issue we offered you deposit credit voucher with more then 1 year validity. I apologise but we couldn't receive any feedback from your side. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Good

Customer review rating 5.0/5

Mohammad K. Couples - Confirmed reviews ALL

Nice to stay and good location

Dear Mr. Muhammad k. Ghulammu Z., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with regards to your stay with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Good located

Customer review rating 2.5/5

Dr.naseer S. Business - Confirmed reviews ALL

very week security and less care for guest. When i reserved they told me gusts r nit allowed , then massage girl was in front of my room without passing by reception or negelegance of security .700 riyal was stolen from my room. Duty manager and reception guy was informed and shown there weekness in cvv system but no opologies no any excuses made.

Dear Mr. Naseer A., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that what circumstances you have been faced during your stay. Please allow me to express my sincerest apologies. With regards to visitor as we found that it was invited by you in the hotel during your stay and we apologise that we were not able to get document due to technical issue we had same time however we found that you have been directly contacted to (visitor) concern person in charge at the same time with regards to stolen money. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with our management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Friendly staff that made my stay comfortable. Good location.

Customer review rating 4.5/5

Charles R. Solo - Confirmed reviews ALL

Rooms were perfect. No view but spacious good room with friendly staff who did more than their best to make stay comfortable. excellent shuttle service. Will stay again.

Dear Mr. Charles R., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Good Location for stopover

Customer review rating 4.5/5

Geofrey S. S. Friends - Confirmed reviews ALL

Nice enjoyable stay, attentive and accomodating professional staffs. Location is perfect for me. Not far from Museum of the Future, Supermarket which is open 24 hours is just next door. Many local eateries within walking distance especually after Maghrib during Ramadhan which are extra open until 01:00 am or longer.

Dear Mr. Geofrey Suryosumarno S., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Good stay

Customer review rating 4.5/5

Dina Solo - Confirmed reviews ALL

Superior location close to all facilities ( transportation, supermarkets, laundry, hospital and pharmacy). Lovely room with all arrangements including work desk. Nice and friendly staff (house keeping, reception, reservations office, restaurant).

Dear Ms. Dina K., First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel. we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager Sincerely,

Large and comfortable room/ well located/ no balcony/ the darkness of the room

Customer review rating 4.0/5

Marjan A. Couples - Confirmed reviews ALL

We booked a room for our honeymoon and they surprised us with a delicious cake reception. Thank you for your kind behavior and kindness

Dear Mr. Mohsen P., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience with regards to your honeymoon. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future Sincerely, Chris Fourment General Manager

Nice with good ambiance

Customer review rating 4.5/5

Vanch Couples - Confirmed reviews ALL

The staff is very accommodating specially in reception area , polite and friendly. Worth to stay in hotel and affordable

Dear Mr. Vangeline Alcanse M., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Great staff, not clean room and seedy location

Customer review rating 2.5/5

Meerasha Families - Confirmed reviews ALL

I have to commend all the staff that my family & I encountered were particularly friendly and was eager to assist where possible. Having said that, the room that I got which was supposed to be a family room had a terrible layout and made it seem so crammed. We actually felt claustrophobic, even though there was only 2 of us in the room. My family who had booked 2 other smaller rooms, did not feel that way as they layout of their smaller & cheaper rooms were more spacious. It even had functional size working desk while my room did not. The sofa bed that was in my room, was really dirty, stained and had a smell. The fixtures in the toilets were spanking new and worked well. The walls of the toilets really were not cleaned well. There was stains there that some elbow grease would have helped. The location of the hotel was also not very family friendly with seedy massage parlours just steps away. The pub with its noisy guest certainly drives families away. To be fair, the noise was not heard in the rooms.

Dear Ms. Meerasha B., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Excellent comfort

Customer review rating 5.0/5

Ff Business - Confirmed reviews ALL

Staff very friendly, extremely clean. Food quality is good, not outstanding though.

Dear Mr. Fouad E., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Nice one night stay

Customer review rating 4.5/5

Vitaly Solo - Confirmed reviews ALL

Good pillows, sheets and blanket, hot water pressure, silence at night.

Dear Mr. Vitaly S., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Customer review rating 5.0/5

Moss Couples - Confirmed reviews ALL

Good all over

Dear Mr. Mostefa H., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Not happy with stay

Customer review rating 2.0/5

Puneet B. Families - Confirmed reviews ALL

Bad staff attitude, rude behavior, lack of customer urgency, lots of delays in everything

Dear Mr. Puneet B., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head. please accept our sincere apology for not meeting up your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Very old Outdated

TripAdvisor rating 1.0/5

saro2022 TripAdvisor review

From the moment I came, there was a problem. Even though I received confirmation confirming that bed and breakfast was fully paid, the hotel refused to check me in to the room, telling me that it was not prepaid and that I would have to pay the full price again. In addition, I received proof from my credit card that the funds had been deducted. My room was reserved for two adults and one eight-year-old child. The hotel provided baby cot.  The cot was too small for an 8-year-old child. After making the reservation, I emailed the hotel to advise  that there would be three persons in the room; I received a response stating that everything had been confirmed and noted. I also sent an email to the general manager, to which He did not even react. The Hotel is quite ancient, with foul odours emanating from the drains throughout. Staff were really pleasant, but there was a severe lack of communication and an English barrier.

Dear Mr. Saro, Thank you for taking the time to share with us about your experience at the Mercure Gold Hotel Dubai. We were very disappointed to read you encountered unpleasant experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Please allow us to give you further detailed information to your pointed feedback. We are sorry to read your dissatisfaction with the regards of your payment, which has been charged twice to you. Please be informed that we had some technical error while ongoing transaction due to that we mistakenly took payment again as we were not able to verify that this booking already has been deposited. From our side as soon we got to know that there is a bank technical issue, as you know, we have directly contacted the bank and we followed up but to the detriment of all, it has taken longer than expected and then could not have been solved as early as possible. Being a guest perception, we can understand your frustration and we do apologize for the inconvenience caused and you have faced during your stay in many areas. We would also like to inform you that since receiving the review, a debriefing has been held with our team to guarantee hotel services towards such issues. Thank you once again for bringing them to our attention as we have taken them extremely seriously. It is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Chris Fourment General Manager

Lots of blink but terribly noisy and badly frequented

TripAdvisor rating 2.0/5

pascallongchamp Business - TripAdvisor review

A place I would not recommand to stay in. There are 2 "restaurants"/bar generating a lot of boom boom music, that one can hear even in his room, muffled. Not to say that it is badly frequented by what seems to be hookers. I would not stay there with my familly. Actually I will not go there ever again.

Dear Valued Guest, Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. With reference to your disappointment and dissatisfaction in our hotel services during your stay, please accept our sincere apology for not meeting up your expectations. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. I do hope that you will give us chance to earn back your trust and rest assured that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Yours Sincerly Chris Fourment General Manager

Night club disguised as a hotel

TripAdvisor rating 2.0/5

Jonapet TripAdvisor review

Primary thing that a hotel should deliver is a good night sleep and Mercure Al Mina fails miserably in this. I am an Accor Gold member and instead of an upgrade I was given a room right above the night club. I travel quite a lot and never ever have I heard so much noise in a room. I asked to be moved and they moved me one floor up, where the noise was bearable but one could still hear it and feel it. I would recommend you to stay at different Accor propery in Dubai where they value guest’s loyalty.

Dear Mr. Janapet, Thank you for taking the time to tell us about your stay at the Mercure Gold Hotel. Please allow me to express our sincerest apologies, that your experience was not satisfactory. It is our utmost priority to give our ALL members best possible experience and we are sorry to hear that we did not meet your satisfaction We regret that we could not fully meet your expectations. It is our aim to provide a superior experience to all our guests and we do take constructive serious comments in order to improve our services and communication shared. Please rest assured that your concerns have been discussed with the Management team. We hope that you will give us another chance to be at your service again in the future. Sincerely, Chris Fourment General Manager

good ang excellent hotel in dubai thanks for the wondelful expercience in your hotel..

TripAdvisor rating 5.0/5

edwinpescasio29 TripAdvisor review

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest

Dear Mr. Edwin, Thank you for taking the time to post your detailed review on TripAdvisor. You certainly highlighted the standard of services, which upon we pride ourselves in. We indeed appreciate your kind comments about our hotel in general as well as our staff. Comments like yours are absolutely uplifting for our team to read. Once again, thank you for such a nice review and we look forward to welcoming you and your family in the near future. Yours sincerely, Chris Fourment General Manager

For the price it’s great

TripAdvisor rating 5.0/5

MJ388 Business - TripAdvisor review

It was really good value about £26 per night. It’s very clean and rooms are nice with comfy bed and helpful staff. The area isn’t great (massage parlours which look a tad dubious and the hotel down seems to attract a lot of young women) but it’s safe and close to everything in taxi was about £5 to Dubai mall

Dear Valued Guest, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager

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