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Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating (ALL Rating) 4.2/5 3,102 reviews

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Mercure Gold Hotel Al Mina Road Dubai
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+ 20 Services

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431 dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS:  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS:25.242944, 55.275497

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,102 reviews

TripAdvisor Rating 4.0/5

1,554 reviews

Good location

Customer review rating 4.0/5

Erik Solo - 29/11/2021 Confirmed reviews ALL

Location is good, sometimes restaurant had too loud music for a sleep and room cleaning service is comming super late.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 3.0/5

Yousef Business - 29/11/2021 Confirmed reviews ALL

Helpful staff.. But the rooms need renovations

Dear Mr.A., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Very close to shops and places that I wanted to go to.

Customer review rating 4.5/5

Edward J. Business - 28/11/2021 Confirmed reviews ALL

Very friendly and accommodating staffs. I like the living room area and that extra toilet room for guests. The only thing why it's not 10 is that when I am trying to find my key under the bed and the sofas, I noticed that they were full of stirrers, chips and other stuffs. It only shows no one vacuuming under the bed or sofas. They are dusty. Everything else are topnotch.

Dear Mr.J., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Good

Customer review rating 4.5/5

Jeff Solo - 28/11/2021 Confirmed reviews ALL

Good hotel in a good location

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

It's okay here

Customer review rating 3.5/5

Anonymous Business - 27/11/2021 Confirmed reviews ALL

the room is okay but it's look much older than in the photo. Lighting is not quite bright. Staff is good. but my room always smelly with smoke from other places

Dear Mr.P., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Can recommend this hotel

Customer review rating 4.5/5

Juha L. Business - 21/11/2021 Confirmed reviews ALL

This hotel and its staff fully satisfied

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Bad small, very loud music in night club till 3 o’clock am

Customer review rating 2.0/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Bad small, very loud music in night club till 3 o’clock am

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerley, Chris Fourment General Manager Sincerely,

Not comfortable

Customer review rating 3.0/5

Gamal Business - 18/11/2021 Confirmed reviews ALL

Beds not comfortable. Hot water not available at shower cabinet. Cockroach at room. Late housekeeping. Noise from night club. Late driver pick up. Partially good reception. Good breakfast.

Dear Mr. El Nasr, Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerley, Chris Fourment General Manager Sincerely,

Good Stay with Good Service

Customer review rating 4.5/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Good Stay with Good Service

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours Sincerley, Chris Fourment General Manager

Excellent service , good stay , well located

Customer review rating 5.0/5

Eran Families - 17/11/2021 Confirmed reviews ALL

Evrything was great

Dear Mr. Eran, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Lots of blink but terribly noisy and badly frequented

TripAdvisor rating 2.0/5

pascallongchamp Business - 13/11/2021 TripAdvisor review

A place I would not recommand to stay in. There are 2 "restaurants"/bar generating a lot of boom boom music, that one can hear even in his room, muffled. Not to say that it is badly frequented by what seems to be hookers. I would not stay there with my familly. Actually I will not go there ever again.

Dear Valued Guest, Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. With reference to your disappointment and dissatisfaction in our hotel services during your stay, please accept our sincere apology for not meeting up your expectations. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. I do hope that you will give us chance to earn back your trust and rest assured that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Yours Sincerly Chris Fourment General Manager

Loud music during the night time

Customer review rating 2.0/5

Dmitry Business - 12/11/2021 Confirmed reviews ALL

It was very difficult to get a sleep as awfully loud music continue to play until 2-3 o'clock in the morning. It was so loud that I fell how wall and windows vibrating.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Very accomodating staff. Especially the Fiiipino staff from Bulacan serving the buffet meals.

Customer review rating 5.0/5

A. F. P. Business - 12/11/2021 Confirmed reviews ALL

Bery recommendable .the place, the food and the staff.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Very noisy night time

Customer review rating 2.5/5

Andrii Business - 12/11/2021 Confirmed reviews ALL

It was very loud music night time till approximately 3 a.m. I can’t sleep.

Dear Mr. Andrii, Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Good

Customer review rating 3.5/5

Nitesh Couples - 11/11/2021 Confirmed reviews ALL

Room availability was very late

Dear Mr. Nitesh, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager
Customer review rating 4.5/5

Anonymous Solo - 09/11/2021 Confirmed reviews ALL

Your staff are always very friendly, especially your room cleaners, always happy and keen to help

Dear Clifford James H., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Front office Manager

Good hotel to stay

Customer review rating 4.5/5

Harikumar Solo - 02/11/2021 Confirmed reviews ALL

I am really happy with the service provided.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Chris Fourment General Manager

Night club disguised as a hotel

TripAdvisor rating 2.0/5

Jonapet 02/11/2021 TripAdvisor review

Primary thing that a hotel should deliver is a good night sleep and Mercure Al Mina fails miserably in this. I am an Accor Gold member and instead of an upgrade I was given a room right above the night club. I travel quite a lot and never ever have I heard so much noise in a room. I asked to be moved and they moved me one floor up, where the noise was bearable but one could still hear it and feel it. I would recommend you to stay at different Accor propery in Dubai where they value guest’s loyalty.

Dear Mr. Janapet, Thank you for taking the time to tell us about your stay at the Mercure Gold Hotel. Please allow me to express our sincerest apologies, that your experience was not satisfactory. It is our utmost priority to give our ALL members best possible experience and we are sorry to hear that we did not meet your satisfaction We regret that we could not fully meet your expectations. It is our aim to provide a superior experience to all our guests and we do take constructive serious comments in order to improve our services and communication shared. Please rest assured that your concerns have been discussed with the Management team. We hope that you will give us another chance to be at your service again in the future. Sincerely, Chris Fourment General Manager

good ang excellent hotel in dubai thanks for the wondelful expercience in your hotel..

TripAdvisor rating 5.0/5

edwinpescasio29 17/03/2021 TripAdvisor review

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest

Dear Mr. Edwin, Thank you for taking the time to post your detailed review on TripAdvisor. You certainly highlighted the standard of services, which upon we pride ourselves in. We indeed appreciate your kind comments about our hotel in general as well as our staff. Comments like yours are absolutely uplifting for our team to read. Once again, thank you for such a nice review and we look forward to welcoming you and your family in the near future. Yours sincerely, Chris Fourment General Manager

For the price it’s great

TripAdvisor rating 5.0/5

MJ388 Business - 01/02/2021 TripAdvisor review

It was really good value about £26 per night. It’s very clean and rooms are nice with comfy bed and helpful staff. The area isn’t great (massage parlours which look a tad dubious and the hotel down seems to attract a lot of young women) but it’s safe and close to everything in taxi was about £5 to Dubai mall

Dear Valued Guest, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager

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