Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 2,634 reviews
Mercure Gold Hotel Al Mina Road Dubai
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Room 1

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Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431
dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Contact email

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :   AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Our accommodations

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Standard Room with 1 single bed

  • Max. number of persons: 2
  • Area: From 20
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 35
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 35
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 Double Bed + 1 Sofa cum Double bed

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Executive Suite with 1 double bed

  • Max. number of persons: 6
  • Area: From 55
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 Double Bed + 1 Sofa cum Double bed

  • Max. number of persons: 4
  • Area: From 55
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SENSES

Type of cuisine: International

Open 24/7, Senses is our all day dining venue featuring an international a la carte menu. Breakfast served from 6:30 am to 10:30 am and until 11:00am on Fridays and Saturdays.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Headlines

Type of cuisine: Thematic cuisine

Experience traditional Indian recipes with favorite Kebabs and Curries. Open every day from 7pm to 11pm.

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Temptation Terrace Lounge

Type of cuisine: Indian

Temptations Bistro & Terrace is located on the 6th floor of Mercure Gold Hotel, in between old and new Dubai. This is the rooftop to visit if you want to enjoy tasty Indian food, shisha along with cool views of the Dubai skyline.

THE LIQUID LOUNGE

Photo non contractuelle / Strictly non binding

Let us entertain you with live music and live football on the screens, pool table and dart board. Don't miss the Happy Hour and daily specials. Open every day from 6pm to 3am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,634 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,370 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.2/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

Very curtious staff, cleaned room and best location.

Dear Mr. Fareed U., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Excellent

Customer review rating 4.2/5

Elysha O. Friends - 10/02/2020 Confirmed reviews ALL

My stay at the Mecure Gold Hotel was perfect! All of the staff members were professional and friendly. I would like to highlight the excellent customer service I received from Hassan, at the reception desk and Ajit from the restaurant. Ajit went above and beyond every day to make our stay special. He even had a cake sent up to my room for my birthday. I was truly surprised and lost for words from all of the amazing hospitality. I would definitely stay at this establishment in the future.

Dear Ms. Elysha O., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Wissam Business - 08/02/2020 Confirmed reviews ALL

Acceptable

Dear Mr. Wissam J., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

I have been to the Hotel many times, it lived up to my high expectations.

Customer review rating 4.2/5

Bob S. Business - 07/02/2020 Confirmed reviews ALL

Over good.

Dear Mr. Robert Frank S., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Geeta Friends - 05/02/2020 Confirmed reviews ALL

Very well located Excellent services. Pleasant staff. Would luv to stay again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Just OK!

Customer review rating 4.2/5

Syed A. A. Business - 02/02/2020 Confirmed reviews ALL

Room cleanliness was not good, availability of accessories in the room was very poor, housekeeping and room service staff was low hence delay in services.

Dear Syed Adeel A., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the same time we would like to update you that in all room (Bathroom) there is a message note that Eco- Friendly amenities like shoe shine, body lotion, shaving kit etc are available upon request as it is not a part of standard amenities in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reena Patil KHOT Rooms Division Manager

Good stay

Customer review rating 4.2/5

Abdul M. K. Business - 02/02/2020 Confirmed reviews ALL

Clean and good atmosphere.

Dear Abdul Majeed K., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Fair

Customer review rating 4.2/5

Ahmed H. Business - 01/02/2020 Confirmed reviews ALL

I dont feel comfortable

Dear Ahmed Mahmoud h. E., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reena Patil KHOT, Rooms Division Manager

Amazing service.

Customer review rating 4.2/5

Hitomi Business - 29/01/2020 Confirmed reviews ALL

I did special request when I booked. Early check in. The hotel prepared nice room for me and very smooth assistance. Restaurant, waiter took care of me so much. Every staff very friendly and kind.

Dear Hitomi O., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Neat and clean hotel with very friendly staff.

Customer review rating 4.2/5

Anonymous Families - 28/01/2020 Confirmed reviews ALL

Positive points: 1. Very friendly and helpful staff. 2. Excellent breakfast. 3. Neat and clean hotel. Negative points: 1. Lots of noise overnight due to music playing in Disco/DJ. 2. We booked a family room and it was clearly stated that there will be three adults and one child. The towels, water bottles, tea bags and creamers given were very less. We had to ask again and again for these during our 4 night stay.

Dear Bharat A., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve us for improvement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Awsome stay

Customer review rating 4.2/5

Shehab Business - 28/01/2020 Confirmed reviews ALL

The rooms were very tidy and clean, and the staff were awesome and friendly.

Dear Shehab Osama Fathy K., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Friendly Hotel

Customer review rating 4.2/5

Robert Business - 27/01/2020 Confirmed reviews ALL

Very friendly staff throughout the hotel, always willing to assist and smiling. Efficient service. Room was comfortable and well appointed

Dear Robert Bruce R., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Its amazing hotel with friendly staff

Customer review rating 4.2/5

Jaypee Solo - 27/01/2020 Confirmed reviews ALL

They have good excellence customer service, from reception to housekeeping staff well trained

Dear Jaypee B., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Nice

TripAdvisor rating 4.0/5

beamoneknez 23/01/2020 TripAdvisor review

The hotel was very nice and very clean, hotel personel was very kind and friendly, there is a lot of great restaurants and shops nearby, nice bar on the rooftop and also a swimming pool, all-in-all very nice stay.

Dear Valued Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mercure Gold Hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once again, thank you for this very kind review of your stay in our hotel and we look forward to serving you again in the near future. Sincerely, Reena Patil KHOT Rooms Division Manager

Decent stay

Customer review rating 4.2/5

Sohn Families - 20/01/2020 Confirmed reviews ALL

Good hotel location if you're taking a cruise as it is relatively a short taxi ride to Port Rashid. There are also shuttle buses going to Dubai Mall and Mercato Mall. No Metro nearby. There is however a nearby bus stop and convenience store. Rooms are large and comfortable. Pool at the top is small but sufficient for a dip. Staff are friendly.

Dear Guest, Thank you for staying with Mercure Gold Hotel and for sharing your feedback. we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Decent hotel, requires lots of efforts

TripAdvisor rating 4.0/5

Patrick S Family - 19/01/2020 TripAdvisor review

Stayed at this hotel as it was near the Port Rashid and reviews claimed it had a large room. Hotel facilities are good (Shuttle buses, good location, near bus stops, convenience store). Staff could be more efficient. It was a lengthy process to check-in and check-out. I stayed at this property pre and post cruise. Pre-cruise, I booked an additional night before to ensure I would get a room as I had arrived early. I was then told that post cruise this wouldn't be necessary as the peak period would have settled. Therefore post cruise, I came and I sat for about 2-3 hours at the lobby waiting for my rooms to be ready. I was gradually given rooms in batches. As a platinum member, I think it could have been handled better. Check out experience was also very lengthy. it took soooo long just to check if I had consumed the minibar. I guess having been used to the efficiency of Southeast Asian Accor hotels, the expectation has to be slightly lowered when staying in the Middle East.

Dear Guest, Thank you for staying with Mercure Gold Hotel and partitioning Accor Hotels. We very much appreciate your comment for location being convenient and are glad to know you enjoyed facilities provided by the hotel. At the same time, we regret to learn about the less positive experience upon your arrival and departure. Please allow me to express my sincerest apologies, It is our utmost priority to give our platinum member best possible experience and we are sorry to hear that we did not meet your satisfaction. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reena Patil KHOT Rooms Division Manager

Was great

Customer review rating 4.2/5

Hamdy E. Business - 18/01/2020 Confirmed reviews ALL

Staff was very friendly and helpful, room was clean but the view wasn’t good but honestly i didnt ask for change

Dear Hamdy Mohamed Soliman Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager
Customer review rating 4.2/5

Godfrey Business - 17/01/2020 Confirmed reviews ALL

Clean hotel , delicious breakfast

Dear Godfrey Bukagile R., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Good

Customer review rating 4.2/5

B. Families - 14/01/2020 Confirmed reviews ALL

Friendly efficient staff. It was a good stay with no negative experience.

Dear Brotin B., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reena Patil KHOT Rooms Division Manager

Low average

Customer review rating 4.2/5

João Couples - 12/01/2020 Confirmed reviews ALL

Too much noise from the disco in our room.

Dear Inacio Joao Alves Cadavez Pilao S., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of noise highlighted by you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reena Patil KHOT, Rooms Division Manager
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