Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 2,823 reviews

#ALLSAFE Accor

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Mercure Gold Hotel Al Mina Road Dubai
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Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431
dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Standard Room with 1 single bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 Double Bed + 1 Sofa cum Double bed

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 double bed

Accessible room
  • Max. number of persons: 6
  • Area: From 55 / 592 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

SENSES

Type of cuisine: International

Open 24/7, Senses is our all day dining venue featuring an international a la carte menu. Breakfast served from 6:30 am to 10:30 am and until 11:00am on Fridays and Saturdays.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Headlines

Type of cuisine: Thematic cuisine

Experience traditional Indian recipes with favorite Kebabs and Curries. Open every day from 7pm to 11pm.

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Temptation Terrace Lounge

Type of cuisine: Indian

Temptations Bistro & Terrace is located on the 6th floor of Mercure Gold Hotel, in between old and new Dubai. This is the rooftop to visit if you want to enjoy tasty Indian food, shisha along with cool views of the Dubai skyline.

THE LIQUID LOUNGE

Non contractual photo

Let us entertain you with live music and live football on the screens, pool table and dart board. Don't miss the Happy Hour and daily specials. Open every day from 6pm to 3am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,823 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,460 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.2/5

Fareed Couples - 17/01/2021 Confirmed reviews ALL

The front desk staff was very courtious helpful & supportive specially Angelica while checking in & checking out. Room was specious & cleaned. Thank you Fareed

Dear Mr. Fareed, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Dubai. It is overwhelming to read that we have surpassed your expectations in terms of customer service, and housekeeping services. Your compliments are our greatest source of encouragement and rest assured that they will be conveyed to the entire team in particular Angelica and Farees. Your positive review reassures us that on this occasion we have truly achieved our goal and commitment with what we have on offer. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in near future. Sincerely, Chris Fourment General Manager

No Room for First two days

Customer review rating 4.2/5

Alan T. Business - 15/01/2021 Confirmed reviews ALL

When we went to check in we were told that there were not any rooms available for the first two days so were put up in the Ibis Styles which was a cheaper alternative. The breakfast there was very poor and the room basic as you would expect

Dear Mr. Alan, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. Please accept our apologies for the late reply as discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We hope that you will treat this experience in isolation and not let it affect your relationship with us and give us the chance to welcome you back. Sincerely, Chris Fourment General Manager

Wonderful...

Customer review rating 4.2/5

Harshad J. Couples - 15/01/2021 Confirmed reviews ALL

Good service...good staff

Dear Mr. Harshad, Thank you for your praise for our team and services and for recommending us to other travellers. I am sure our entire hotel staff enjoyed catering to your needs as much as you have enjoyed your stay. Your satisfaction is a great source of motivation for our teams. We very much appreciate for taking the time to post your detailed feedback on TripAdvisor about your overall experience. The whole team of Mercure Gold Hotel is truly honoured to have you staying with us. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 4.2/5

Jhess Couples - 10/01/2021 Confirmed reviews ALL

Its good to stay but sadly cleaning service is not really good.

Dear Ms. Jezalyn, Thank you for taking the time to share the experience of your stay with others. We are pleased to read your liking towards our hotel. Please accept our sincerest apologies regarding the cleanliness in the room, was taken extremely serious with necessary steps and all our efforts are concentrated for further improve our guests’ satisfaction and prevent future re-occurrences by enforcing the intense cleaning and other necessary actions. Once again, thank you for sharing your feedback and we look forward to welcoming you back in the near future. Sincerely, Chris Fourment General Manager

Dusty, Tired, Old and couldn't wait to get out

Customer review rating 4.2/5

Steve Business - 05/01/2021 Confirmed reviews ALL

room were dusty and very old and tired looking, eg, curtain, desktop, bed, bathroom, etc

Dear Butt S., Thank you for your review. We are sorry that your experience at the Mercure Gold Hotel did not meet your expectations; please allow me to express my sincerest apologies. As we strive for excellence in hospitality, your feedback is very important to us. We have thus shared your concerns to the relevant department heads for further improvement. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Seoud Z. Friends - 02/01/2021 Confirmed reviews ALL

Very good experience Thank you for your good hospitality

Dear Seoud Z. Mohamed A., First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

Excelent service, very kind people

Customer review rating 4.2/5

S. D. A. Solo - 31/12/2020 Confirmed reviews ALL

Excelent

Dear Dragos A. S., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated team plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our team as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Nuwan C. M. A. Solo - 28/12/2020 Confirmed reviews ALL

Great Hospitality. Come back again.

Dear Nuwan Chandimal Madolu A., Thank you for your valuable patronage for Mercure Gold Hotel. We are glad to note that our staff have been instrumental during your stay with us. Your positive comments reassure us that on this occasion we have achieved our goal that of creating an ultimate hospitality experience for our valued guests. We look forward to welcoming you among us for another bespoke experience. Sincerely, Chris Fourment General Manager

Lovely Staff !

Customer review rating 4.2/5

Didier C. Business - 27/12/2020 Confirmed reviews ALL

I really liked the way everyone treated me

Dear Mr. Didlier, Thank you very much for leaving these wonderful feedback, we are delighted that you enjoyed your stay with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

yes

Customer review rating 4.2/5

Willem B. Business - 26/12/2020 Confirmed reviews ALL

friendly professional staff good covid-19 awarness

Dear Valued Guest, Thank you for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home. It is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon. Sincerely, Chris Fourment General Manager

Good for business travel

Customer review rating 4.2/5

Alessandro Business - 26/12/2020 Confirmed reviews ALL

Booked by my company, the stay was pleasant. Good breakfast, average dinner

Dear Alessandro M., We would like to thank you for having stayed with us and sparing time to provide us with your valuable feedback on your stay at Mercure Gold Hotel. We are glad to know that our service and facilities met your expectation. We look forward to welcoming you back. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 4.2/5

Mariam Business - 24/12/2020 Confirmed reviews ALL

Everything was good Cleaning the room and products supply was perfect But sometimes i found some cockroaches which was a bit annoying..hopefully you can solve this issue

Dear Ms Mariam, Thank you for taking the time to share the experience of your stay with others. While we very much appreciate your positive comments, we are sorry for any aspect which did not meet your expectations. Please rest assured that your constructive feedback have been taken seriously into consideration to further improve our guests’ satisfaction. Once again, we appreciate sharing your concerns and we hope you will give us the opportunity to better serve you in the future. Sincerely, Chris Fourment General Manager

Good experience

Customer review rating 4.2/5

Frederick K. Solo - 22/12/2020 Confirmed reviews ALL

I was satisfied with the rooms, just some few broken woods in the wardrobe. But neatly kept. The food is supper good and the workers are very welcoming.

Dear Frederick k., Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We also appreciate your kind words for our team, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution. We also greatly appreciate your comments on the food, it is indeed very rewarding to read that we were able to meet your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

Great

Customer review rating 4.2/5

Hussein F. Business - 20/12/2020 Confirmed reviews ALL

Great

Dear Hussein F., We would like to thank you for having stayed with us and sparing time to provide us with your valuable feedback on your stay at Mercure Gold Hotel. We are glad to know that our service and facilities met your expectation. We look forward to welcoming you back. Sincerely, Chris Fourment General Manager

I wanted a Double bed.

Customer review rating 4.2/5

Mr. R. B. Couples - 15/12/2020 Confirmed reviews ALL

Please Call me for it. 05…

Dear Rizwan B., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for leaving your contact for further investigation. As we discussed over the phone, the king size room was not available that day, that is why it could not be booked on the website. Please rest assured that we have taken good note of your remarks and regret your dissatisfaction, mostly because we always strive to give the best value to our guests. For a future occasion we strongly recommend you to to make sure that you book the accommodation type that best meets your holiday needs and wishes. Once again, thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Yours sincerely, Chris Fourment General Manager

Great Staff, Great Location, always home away from home

Customer review rating 4.2/5

Mbm Business - 13/12/2020 Confirmed reviews ALL

From the moment you walk in till the time you leave, the staff at mercure will always ensure they're providing the 5 star level service, even though the hotel is just 4 star.

Dear Mohammed b., We are truly blown away by your comments regarding your stay and experience at Mercure Golf Hotel. We are delighted to read that we have surpassed your expectations in many aspects of our facilities and services. I will share your comments with all our team members who work hard towards providing the best service and experience possible to all our esteemed guests. Appreciation such as yours increases our motivation to achieve the expectations that guests have of us. Thank you for your heartfelt recommendation and patronage, and we look forward to your next visit very soon. Sincerely, Chris Fourment General Manager.
Customer review rating 4.2/5

W. Solo - 29/11/2020 Confirmed reviews ALL

I was impressed with the reception and hospitality service.Madame Neelam serviced me very well and also provided with early check in and complementary fruits platter didn’t have to wait at all.I am happy with overall experience of staff also.

Dear Muhamed Abdul W., Thank you for choosing Mercure Gold Hotel for your stays with us. We would like to express our gratitude for the comments you made about your recent visit. This help us to understand how our guests experience their stay with us. We are glad to note that our team members have been instrumental during your memorable stay with us especially Ms. Neelam and the whole team for their unconditional guest passion and spontaneity in serving our guests. Rest assured that the team will be conveyed your recognition. Thank you for your heartfelt feedback and we hope to have the privilege to welcome you back in the near future. Sincerely, Chris Fourment General Manager

Very well in everything

Customer review rating 4.2/5

Nafiseh Business - 22/11/2020 Confirmed reviews ALL

All things were perfect, just we wish we could open the windows.

Dear Amin Gholamreza A., Thank you very much for the time you spent to share your personal impressions of your stay at Mercure Gold Hotel and for giving a good rate. We look forward to welcoming you back again and you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Became my home

Customer review rating 4.2/5

Steven E. Couples - 14/11/2020 Confirmed reviews ALL

This hotel really became my hotel, for the last month at least I'm stay twice a week. The best thing about this hotel is the staff they are so helpful and so lovely. I will try to remember their name (sorry of I forgot any name) From the Front office to be honest the whole team are so amazing like Angelica, Ahmed, Dilki, Sapana, and from HK my favourite Jay I tried to remember all names but to be honest the whole team they deserve the shout out. Thanks to the whole team for the friendly and amazing service.

Dear Mr. Steven E., Thank you for choosing Mercure Gold Hotel for your return stays with us. We are glad to note that our team members have been instrumental during your memorable sojourn with us especially Angelica, Ahmed, Dilki and Sapna from the Front Office and Jay from the Housekeeping department for their unconditional guest passion and spontaneity in serving our guests. Your positive comments reassure us that on this occasion we have achieved our goal that of creating an ultimate hospitality experience for our valued guests. Rest assured that the team will be conveyed your recognition. We wish you a continued pleasant stay with us and we remain at your entire disposal for any assistance you may require. Sincerely, Chris Fourment General Manager

Excellent services

Customer review rating 4.2/5

Azhar Business - 11/11/2020 Confirmed reviews ALL

I stayed with my friend and service provides was excellent and property was clean and good.

Dear Azhar B. Muhammad B., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. I am very grateful that you gave us a high rating. We are delighted to hear that our team made you feel at home and you enjoy your stay with us. We sincerely appreciate your positive reviews for all particular department. Your praising comments have been shared to them, so that they are aware of their contribution in continuously improving the quality of our services to meet the guest satisfaction. The whole team of Mercure Gold Hotel is truly honored to have had you staying with us and we hope to have the privilege to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

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