Mercure Gold Hotel Al Mina Road Dubai 4 stars

During this pandemic period all your staffs are following the PPE and good cleaning system.

bad experience while checking out

The staff was friendly and accommodating

The stay itself was good. However I would give a 9/10 if the rooftop pool and the bar's downstairs weren't closed. We got no alternatives or compensation for the 5 days this happened which I have to say I am quite disappointed about.

My stay was near perfect! Great location, attractive rooms, comfortable and spacious bedrooms and bathrooms, very impressive service, good breakfast and probably the most amazing hospitality and care I’ve had in a while from a hotel staff, from the reception to each staff member. The room were clean and I’d love to thank them for making my stay in Dubai very special, I will definitely come back to stay again very soon!

Thanks to all your staff!

The staff were very friendly.. i commend Joyce at the reception!Was never a dull moment with, she was always smiling and very helpful. I enjoyed my stay, was absolutely amazing.

Friendly and helpful staff. Good choice at breakfast. Clean and spacious room and bathroom with nice linen on the bed. Very friendly pool attendant (Lackman) who made us feel very welcome in this peaceful retreat on the roof terrace.

It was my first time to be at this location, was going to stay at Hyatt next door, but they did not have room for the period am staying; thus, was a good choice to stay at MERCURE Gold that time. Nice location, close to many hotels, restaurants and not far from downtown.

A grand looking lobby, where I got received by very friendly recepcionists. Hotel is fine and comfortable, but could do with some refurbishment here and there. Some stained carpets and sofas and seats and the decor somewhat dated here and there. But, all in all I was very happy with the hotel and staff. Rooms are spacious and comfortable, so are the beds. All good. Breakfast was also good, with ample choice of foods, dishes, fruits, pastries, juices, etc. Also the chef can make you something to your taste. For me, breakfast was well above average in this hotel. Excellent! Also the fact the hotel offers a free shuttle bus to the beach and malls, is very useful. All in all I have s very pleasant stay.

The overall experience was good however on 5th March the room service was not proper. No towels/shower gels/drinking water etc provided in the room. Even the used coffee mugs/water glasses were not replaced. We arrived late night and had to call the house service to get towels and waters. Next day early morning we realized no shower gels etc so had to call again. I understand this is small thing and perhaps room service forgot to do it but not expected from Mercure. Nevertheless the overall stay and experience was very good.

My experience at the Mercure Gold Hotel was a memorable one. The rooms are kept clean, staff are welcoming and willing to help out, the meal was served on time and quite delicious and the transport service was on time.

It was good stay but could have been better. The room interior is very basic to what you charge, Electric charging ports are not traveller friendly plus few of them where not even working. Size of pool and pool area service is very poor.

We stayed 6 nights in room 126,we have stayed at the hotel two previous times before this visit . We weren't happy about the music playing until 3am in the place located at the back of reception ,I assume our room must have been located right above where the live band was playing due the volume we could hear it our room this is the only negative for the hotel but it was six nights of disturbed sleep. We love the location of the hotel and the free shuttle bus you run to the mall each day . I was also pleased to receive a birthday cake on my birthday which was totally unexpected .

Trouble trouble trouble service and hotel. My room was not ready until 2:30 pm and supposed to be ready at 2:00 pm for everyone. I had to ask many times to remove my mini bar items because the front desk didn't communicate well with room service. I asked to warm up my food and they refused because against the policy of hotel and I asked them just at least supply microwave to my room so I can warm up my food by myself and they also refused that. It's bad bad bad service for this hotel and they don't care about their guests at all . I stayed in many hotels for month like capitol, hyatt, emarates stars but I didn't see bad service like this hotel. This is the first and last time staying in the trouble service hotel.