Mercure Gold Hotel Al Mina Road Dubai 4 stars

Very satisfied in all services.. The staff are all approachable.. I love staying that hotel.

Very well accommodating staff and crew. Satisfactory

Check in @ reception - Standing at the reception but all are too busy to great however the lady at the reception tried to make me feel comfortable "at my turn" with some small talk during check-in but the gentleman was on a mission to finish his work yet he can give you a look but not a great. Not so 4* approach... @ Rooms No exhaust in the washroom or perhaps I've failed to find the switch. Incase if there is no exhaust... That's too bad ☹️ Incase if it's automatic FCU in this case it doesn't work A clear sign of exhaust should be there incase it's manually operated. Bathroom amenities - 1 shampoo, 1 body lotion or shower gel (didn't check) 1 hand soap. Seriously! Bed lamp switch doesn't work well. Room lighting wasn't sufficient - Work area is fine as there is table lamp. Bed area is fine as people mostly get there to sleep. Dressings area need some ceiling lighting works. *some bright lighting options should be there. Room service - Food was yam. Service was satisfying. Positive Things - Good location Specious room Specious washroom Clean and tidy Well furnished

Friendly staff

i thoroughly enjoyed staying at the hotel

I've stayed at this hotel twice before. It was very quiet this time. However, check-in took 20 mins and there was no one there! I don't understand why. Also, Ahmed at reception did not wear his mask properly. This is unacceptable - especially in these times we are living in. This is actually illegal. So I was not happy about this. This is unprofessional. Also, he was counting money when I walked to reception and he did not even say something like "I"ll be with you in a second" or anything. So unprofessional. No one checked my temperature on arrival. I was also not given a welcome drink as a Silver member - again I don't know why. A very disappointing stay.

It was good, the receptionists were amazing.

I stayed in Mercure Gold Hotel a couple of times over the years and I must say every time it exceeded my expectations.

Hotel was observing all health Protocols with respect to the COVID situation. Appreciated the hotel staff reminding guests who were not wearing masks to wear it, politely. Good social distancing practised at the restaurant. Room was very comfortable & well appointed. Staff was courteous.

Was disappointed that I could not get the hotel to pick me up as their phone number was incorrect on booking.com. Also no breakfast buffet or tea in the room

Good food, Great Rooms, Very Accommodating

Great deal for nice room and great services!

The room allocated to me was facing a hole inside, no proper sun light. While checking in, the lady in the reception told me that i have been upgraded to a bigger room (family room) due to my Accor Gold Status, however the room allocated does not seem to be an upgrade at all (437). No Welcome Amity for Accor Gold has been provided!!! The carpets and furniture were teared down and looks like they were not replaced since ages. The main issue comes here: on the day of checking in, i was promised a late check out till 4 (due to my Accor Status). However, during the day of check out, since i have a late check out i decided to go to the Mall and reached back to the hotel at around 15:00 to refresh before heading back to SHJ. The issue was the room keys didn't work and while reaching out to the reception, the receptionist stated that my check-out supposed to be at 12:00 noon and they tried to contact me on the room but no one answered so they sent the security to check the room, she even did not bother to offer my the room for me to refresh before heading back home. I told her i was promised for a late check-out until 4 PM and they supposed to check on me at 4 PM. Later another receptionist appeared (called Sapna) and tried to apology. I requested to check the room for the last time (if I missed any belonging there). They agreed and I was escorted to the room by the receptionist and another hotel team member. She then offered me the room till 4 PM for me to refresh but after all of this arguments and hassle I declined since I didn't want to waste any more time in this property. I do not recommend this hotel to anyone since they were unable to honour my Accor Gold benefits during my stay and the team had miscommunication in regards to my check out timing.

Nice stay and well disciplined staffs.

Hotel is good but other services are not well in terms of supply of important things like tea, sugar, coffee sachets, bathroom stuffs like towels, comb, brush, etc.