Mercure Gold Hotel Al Mina Road Dubai 4 stars

Room cleanliness was not good, availability of accessories in the room was very poor, housekeeping and room service staff was low hence delay in services.

Clean and good atmosphere.

I dont feel comfortable

I did special request when I booked. Early check in. The hotel prepared nice room for me and very smooth assistance. Restaurant, waiter took care of me so much. Every staff very friendly and kind.

Positive points: 1. Very friendly and helpful staff. 2. Excellent breakfast. 3. Neat and clean hotel. Negative points: 1. Lots of noise overnight due to music playing in Disco/DJ. 2. We booked a family room and it was clearly stated that there will be three adults and one child. The towels, water bottles, tea bags and creamers given were very less. We had to ask again and again for these during our 4 night stay.

The rooms were very tidy and clean, and the staff were awesome and friendly.

Very friendly staff throughout the hotel, always willing to assist and smiling. Efficient service. Room was comfortable and well appointed

They have good excellence customer service, from reception to housekeeping staff well trained

The hotel was very nice and very clean, hotel personel was very kind and friendly, there is a lot of great restaurants and shops nearby, nice bar on the rooftop and also a swimming pool, all-in-all very nice stay.

Good hotel location if you're taking a cruise as it is relatively a short taxi ride to Port Rashid. There are also shuttle buses going to Dubai Mall and Mercato Mall. No Metro nearby. There is however a nearby bus stop and convenience store. Rooms are large and comfortable. Pool at the top is small but sufficient for a dip. Staff are friendly.

Stayed at this hotel as it was near the Port Rashid and reviews claimed it had a large room. Hotel facilities are good (Shuttle buses, good location, near bus stops, convenience store). Staff could be more efficient. It was a lengthy process to check-in and check-out. I stayed at this property pre and post cruise. Pre-cruise, I booked an additional night before to ensure I would get a room as I had arrived early. I was then told that post cruise this wouldn't be necessary as the peak period would have settled. Therefore post cruise, I came and I sat for about 2-3 hours at the lobby waiting for my rooms to be ready. I was gradually given rooms in batches. As a platinum member, I think it could have been handled better. Check out experience was also very lengthy. it took soooo long just to check if I had consumed the minibar. I guess having been used to the efficiency of Southeast Asian Accor hotels, the expectation has to be slightly lowered when staying in the Middle East.

Staff was very friendly and helpful, room was clean but the view wasn’t good but honestly i didnt ask for change

Clean hotel , delicious breakfast

Friendly efficient staff. It was a good stay with no negative experience.

Too much noise from the disco in our room.