Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 2,916 reviews

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Mercure Gold Hotel Al Mina Road Dubai
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+ 20 Services

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431 dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Standard Room with 1 single bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 Double Bed + 1 Sofa cum Double bed

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 double bed

Accessible room
  • Max. number of persons: 6
  • Area: From 55 / 592 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

SENSES

Type of cuisine: International

Open 24/7, Senses is our all day dining venue featuring an international a la carte menu. Breakfast served from 6:30 am to 10:30 am and until 11:00am on Fridays and Saturdays.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Headlines

Type of cuisine: Thematic cuisine

Experience traditional Indian recipes with favorite Kebabs and Curries. Open every day from 7pm to 11pm.

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Temptation Terrace Lounge

Type of cuisine: Indian

Temptations Bistro & Terrace is located on the 6th floor of Mercure Gold Hotel, in between old and new Dubai. This is the rooftop to visit if you want to enjoy tasty Indian food, shisha along with cool views of the Dubai skyline.

THE LIQUID LOUNGE

Non contractual photo

Let us entertain you with live music and live football on the screens, pool table and dart board. Don't miss the Happy Hour and daily specials. Open every day from 6pm to 3am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,916 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,535 reviews

Well located, Friendly staff and super management

Customer review rating 4.5/5

Anonymous Friends - 09/05/2021 Confirmed reviews ALL

It was a very good experience, with friendly staff and amazing follow-up from the Manager.

Dear Karim H., First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Yours sincerely, Chris Fourment General Manager

Really professional staff

Customer review rating 5.0/5

Massimo Business - 06/05/2021 Confirmed reviews ALL

I had a great time thanks the very Kind and friendly personal. The hotel is wonderful and the room suit my needs.

Dear Mr. Massimo M., It is with a certain pride that we receive your kind feedback. We would like to thank you for that. We shall certainly share your comments with the team and I am sure it will motivate them to further strive for excellence. We look forward to welcoming you back. Yours sincerely, Chris Fourment General Manager

Good stay

Customer review rating 4.0/5

Leo K. Solo - 04/05/2021 Confirmed reviews ALL

Good

Dear Leo K., We very much appreciate and it was a pleasure to receive positive feedback regarding your stay at the Mercure Gold Hotel. We hope to welcome you back again in the near future. Yours sincerely, Chris Fourment General Manager

Warm And Friendly Reception

Customer review rating 5.0/5

Razamashaine C. Couples - 04/05/2021 Confirmed reviews ALL

It was my first stay and definitely coming back on my birthday on 14 th May ! Staff is very warm and welcoming! I really liked the vibe of the hotel. All 3 lady receptionist are very polite and accomodative.

Dear Razamashaine C., It is with a certain pride that we receive your kind feedback. We would like to thank you for that. We shall certainly share your comments with the team and I am sure it will motivate them to further strive for excellence. We look forward to welcoming you back for your birthday. Yourrs sincerely, Chris Fourment General Manager

The staff are froendly and helpful.

Customer review rating 4.5/5

Florijan Business - 03/05/2021 Confirmed reviews ALL

The Staff were all very friendly, and would always check you had everything you needed, teception Manageress (Berina) was extremely helpful during my stay.

Dear Florijan B., We are glad to hear we met your expectations. Your compliments will be shared Berina for her consistent and unmatched guest passion and dedication in ensuring the best comfort to our esteemed guests at all times. She will surely be delighted to hear your compliments. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager

Good stay

Customer review rating 4.5/5

Sudhir Business - 03/05/2021 Confirmed reviews ALL

Good experience

Dear Sudhir R., We very much appreciate and it was a pleasure to receive positive feedback regarding your stay at the Mercure Gold Hotel. We hope to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

Good stay

Customer review rating 4.0/5

Noel E. Business - 03/05/2021 Confirmed reviews ALL

I have a nice stay at the hotel. All staff are well mannered.

Dear Noel Trani E., It is with a certain pride that we receive your kind feedback. We would like to thank you for that. We shall certainly share your comments with the team and I am sure it will motivate them to further strive for excellence. We look forward to welcoming you back. Sincerely, Chris Fourment General Manager

Very accommodating Staff! Service is excellent

Customer review rating 4.5/5

Cindy A. C. Families - 03/05/2021 Confirmed reviews ALL

I would like to thank all the staff who helped us make our stay meaningful and makes us feel to stay more longer. From Front Desk, Operator, Housekeeping, Recreation and Swimming Pool Attendant and Public Areal I will be back soon. From me and my daughter at Room 315.

Dear Ms. Cindy Ann C., Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Yours sincerely, Chris Fourment General Manager

Great stay

Customer review rating 5.0/5

Duraimurugan Business - 01/05/2021 Confirmed reviews ALL

Very kind staffs, friendly approach

Dear Duraimurugan J., We very much appreciate and it was a pleasure to receive positive feedback regarding your stay at the Mercure Gold Hotel. We hope to welcome you back again in the near future. Yours sincerely, Chris Fourment General Manager

very pleasant stay

Customer review rating 4.5/5

Vincenzo D. L. Business - 01/05/2021 Confirmed reviews ALL

long stay for work in the yard, hotel staff very professional and friendly Always willing to satisfy all our needs with a smile on!

Dear Vincenzo Di L., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once again, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future. Sincerely, Chris Fourment General Manager

Very good

Customer review rating 5.0/5

Sonu R. Couples - 29/04/2021 Confirmed reviews ALL

Very nice hotel.Rooms is very clean. Hotel staff very good and friendly. I have stayed in this hotel twice,always like this hotel

Dear Sukhwinder S. Surjit S., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Excellent

Customer review rating 5.0/5

Sudhir K. C. Business - 29/04/2021 Confirmed reviews ALL

Very good hospitality.

Dear Sudhir Kumar c., It is a real pleasure to have had you sojourning at the Mercure Gold Hotel. I am sure our entire hotel staff enjoyed catering to your needs as much as you have enjoyed your stay. Your accolades will be dutifully shared with entire team especially to Mark, for delivering a high level of service to our esteemed guests and ensuring smoothness in every guests' requests. Thank you for taking the time to review your stay with us and we look forward to hosting you and your colleagues back in a near future. Yours sincerely, Chris Fourment General Manager

Overall my stay was good

Customer review rating 5.0/5

Haris M. Solo - 28/04/2021 Confirmed reviews ALL

My stay was awesome alhumdulillah,Hotel management was so cooperative specially Thanks To Mr.Faiz Assistant Manger Front Deck He is so good men and were so humble person.

Dear Haris M., We are glad to hear we met your expectations. Your compliments will be shared with Mr. Faiz for his consistent and unmatched guest passion and dedication in ensuring the best comfort to our esteemed guests at all times. He will surely be delighted to hear your compliments. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager

Comfortable Stay

Customer review rating 4.0/5

Dave L. Solo - 28/04/2021 Confirmed reviews ALL

Nice food and hospitable staff

Dear Dave Dagon L., First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you for highlighting the food, your compliments will be shared with our chef. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

good ang excellent hotel in dubai thanks for the wondelful expercience in your hotel..

TripAdvisor rating 5.0/5

edwinpescasio29 17/03/2021 TripAdvisor review

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest

Dear Mr. Edwin, Thank you for taking the time to post your detailed review on TripAdvisor. You certainly highlighted the standard of services, which upon we pride ourselves in. We indeed appreciate your kind comments about our hotel in general as well as our staff. Comments like yours are absolutely uplifting for our team to read. Once again, thank you for such a nice review and we look forward to welcoming you and your family in the near future. Yours sincerely, Chris Fourment General Manager

For the price it’s great

TripAdvisor rating 5.0/5

MJ388 Business - 01/02/2021 TripAdvisor review

It was really good value about £26 per night. It’s very clean and rooms are nice with comfy bed and helpful staff. The area isn’t great (massage parlours which look a tad dubious and the hotel down seems to attract a lot of young women) but it’s safe and close to everything in taxi was about £5 to Dubai mall

Dear Valued Guest, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager

Looked after well

TripAdvisor rating 4.0/5

59464320t Business - 25/01/2021 TripAdvisor review

I would like to thank all the hotel staff that looked after us in very difficult circumstances and problems as well as the Covid situations. My stay was enjoyable and I would like to thank Joyce the hotel desk manager for all the hard work and attention she paid to not only our needs but the needs of all the hotel guests.

Dear Valued Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Your comments will surely be shared with Joyce. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

Excellent hotel and staff

TripAdvisor rating 5.0/5

Excursion596181 04/11/2020 TripAdvisor review

All your staff are excellent especially Rizebelle, Joyce, Angelica and the filipino guy cleaning the 3rd floor room (don't know his name but he's 26). Very generous, courteous and helpful, the ladies at reception are a delight to talk to and deal with. I'm sure I'm not the only one praising them.

Dear Excursion596181, We would like to thank you for having stayed with us and sparing time to provide us with your valuable feedback on your overall experience at Mercure Gold Hotel. We are glad to hear that you were satisfied with our services. We cherish your recognition for our team members as a contributor to your satisfaction, your positive feedback will be conveyed to the entire team in particular to Rizzabelle, Joyce and Angelica for their unconditional guest passion towards our valued guests. Your compliments are truly our greatest source of encouragement. We hope to have the privilege to welcome you back in the near future. Sincerely, Chris Fourment General Manager

Nice

TripAdvisor rating 5.0/5

beamoneknez 23/01/2020 TripAdvisor review

The hotel was very nice and very clean, hotel personel was very kind and friendly, there is a lot of great restaurants and shops nearby, nice bar on the rooftop and also a swimming pool, all-in-all very nice stay.

Dear Valued Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mercure Gold Hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once again, thank you for this very kind review of your stay in our hotel and we look forward to serving you again in the near future. Sincerely, Reena Patil KHOT Rooms Division Manager

Decent hotel, requires lots of efforts

TripAdvisor rating 3.0/5

Patrick S Family - 19/01/2020 TripAdvisor review

Stayed at this hotel as it was near the Port Rashid and reviews claimed it had a large room. Hotel facilities are good (Shuttle buses, good location, near bus stops, convenience store). Staff could be more efficient. It was a lengthy process to check-in and check-out. I stayed at this property pre and post cruise. Pre-cruise, I booked an additional night before to ensure I would get a room as I had arrived early. I was then told that post cruise this wouldn't be necessary as the peak period would have settled. Therefore post cruise, I came and I sat for about 2-3 hours at the lobby waiting for my rooms to be ready. I was gradually given rooms in batches. As a platinum member, I think it could have been handled better. Check out experience was also very lengthy. it took soooo long just to check if I had consumed the minibar. I guess having been used to the efficiency of Southeast Asian Accor hotels, the expectation has to be slightly lowered when staying in the Middle East.

Dear Guest, Thank you for staying with Mercure Gold Hotel and partitioning Accor Hotels. We very much appreciate your comment for location being convenient and are glad to know you enjoyed facilities provided by the hotel. At the same time, we regret to learn about the less positive experience upon your arrival and departure. Please allow me to express my sincerest apologies, It is our utmost priority to give our platinum member best possible experience and we are sorry to hear that we did not meet your satisfaction. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reena Patil KHOT Rooms Division Manager

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