Very satisfied with staff attitude. Checkin and check out was smooth. Room was good. Initially itself staff who attended at front desk was excellent ( forget her name). Room was good. Restaurants were good. Over all very much satisfied

The desk team and the restaurant team are extremely polite and professional but the issues are elsewhere. The hotel hosts live performances shows (cabaret, disco night with dj...), the place open to non guests + really noisy until 2-3am. While Covid rules are implemented during the day, no-one of those external are wearing masks during the evening. Lift is not secured by card. Anyone can go up and down the floors using the lift. Rooftop is very small and also open to external guests. Pool in the rooftop is extremely small,generally filled with kids and was not available during 2 days out of the 5 I was in the hotel. The pool can also be accessible by non guests during the day. 1st floor rooms are very noisy due to live performances taking place in the ground floor.Very bad smell came out from the bathroom and there was no way to get rid of it. Only solution found was to keep AC at 21degrees Celsius while outside we had just 25degrees Celsius. Overall all rooms.need to be refurbished as carpet and walls are in poor conditions.

Couldn’t have a non-smoking room, reservation and payment details were wrong, the bath drain was clogged so the bathroom went wet every time we took shower. Location was fine and the staff very kind, but the management needs to improve.

Overall very good experience

Loud music from hotel club till 3am . As a result, I couldn’t sleep at all whole night.

I didn’t get the money I was guaranteed back by the management. I haven’t stayed here since 2021.

Location is good, but the rooms are not very nice.

I had a great two night stay. The bed was very comfortable, staff was amazing helpful and friendly and the pool area on the roof was nice and peaceful. Good breakfast. The only downside was the noise from the night club until 3 am.

I had a wonderful stay at this hotel. The staff at the front desk noticed that I had stay at the hotel for a while in August-September. As such, I was placed in an upgraded room. The staff were extremely attentive. Thanks you for your support.

Nice hotel with good location near to the center of Dubai , near to big supermarket and restaurants

very relaxing place and no complicated at all,il be back again and again

The Resturant staffs Good, efficient .. food taste superb ,,, but the receptionist make staff was hostile

A place I would not recommand to stay in. There are 2 "restaurants"/bar generating a lot of boom boom music, that one can hear even in his room, muffled. Not to say that it is badly frequented by what seems to be hookers. I would not stay there with my familly. Actually I will not go there ever again.

Primary thing that a hotel should deliver is a good night sleep and Mercure Al Mina fails miserably in this. I am an Accor Gold member and instead of an upgrade I was given a room right above the night club. I travel quite a lot and never ever have I heard so much noise in a room. I asked to be moved and they moved me one floor up, where the noise was bearable but one could still hear it and feel it. I would recommend you to stay at different Accor propery in Dubai where they value guest’s loyalty.

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest