Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 3,043 reviews

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Mercure Gold Hotel Al Mina Road Dubai
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+ 20 Services

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431 dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 184 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 40 connecting rooms
    • 92 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • German
    • French
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Parking
    • On site
    • Private
Well-being
  • Temperature ControlSwimming Pool
    • Outside
    • On site
  • Health Club
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 68

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,043 reviews

TripAdvisor Rating 4.0/5

1,548 reviews

well located

Customer review rating 4.0/5

Jelili Friends - 18/10/2021 Confirmed reviews ALL

quite and relax stayed

Dear Jelili A., We are pleased that your stay was comfortable and you were able to take advantage of our convenient location. It is and added benefit whether travelling for business or leisure. Once again, we appreciate your valuable feedback and look forward to welcoming you back in the near future. Sincerely, Chris Fourment General Manager
Customer review rating 1.5/5

Yahya Solo - 18/10/2021 Confirmed reviews ALL

The bed was not good and there were some bugs on the bed and I had allergies all over my body

Dear Yahya G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chris Fourment General Manager

Stays were okay

Customer review rating 4.0/5

Aung T. Business - 18/10/2021 Confirmed reviews ALL

Breakfast is the highlight of the hotel

Dear Aung T., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have taken note of your comment regarding the room service and sincerely apologize for the exceptional wait you experienced on this occasion, please know that your review has been shared with our head of department so as to avoid this from happening in the future. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chris Fourment General Manager
Customer review rating 4.5/5

Deepak Couples - 15/10/2021 Confirmed reviews ALL

Superbly fast check in and check out process. The lady at the front desk (not sure of her name Kavita or ankita) was very pleasing, polite and charming to interact with. Got lucky this time as I got an upgrade to suite room.

Dear Deepak D., Thank you for choosing Mercure Gold Hotel and your return stay with us. We very much appreciate for your excellent rating and for recommending Mercure Gold Hotel to your friends. Your valuable feedback increases our motivation to achieve the expectations that guests have of us. We are glad to hear we met your expectations. Your compliments will be shared with Ankita for her consistent and unmatched guest passion and dedication in ensuring the best comfort to our esteemed guests at all times. She will surely be delighted to hear your compliments. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Yours sincerely, Chris Fourment General Manager

Good stay

Customer review rating 5.0/5

Ponciano A. U. Solo - 14/10/2021 Confirmed reviews ALL

Excellent location everything is available.excellent service

Dear Ponciano U. A., We are pleased that your stay was comfortable and you were able to take advantage of our convenient location and proximity to the metro station. They are added benefits whether travelling for business or leisure. Once again, we appreciate your valuable feedback and look forward to welcoming you back in the near future. Yours sincerely, Chris Fourment General Manager

Average hotel

Customer review rating 3.0/5

Usman Families - 14/10/2021 Confirmed reviews ALL

Average hotel. Room was quiet and sufficiently comfortable. The exhaust system in the washroom was not working so it felt warm and stuffy in the wash room. Cupboards had a stuffy smell too. Overall cleanliness of the room can be improved. Room chairs and carpet were also very old and not too clean. Should be rated 3 star, doesn’t deserve the 4 star rating.

Dear Usman Saleem M., Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. With reference to your disappointment and dissatisfaction in our hotel services during your stay, please accept our sincere apology for not meeting up your expectations. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. I do hope that you will give us chance to earn back your trust and rest assured that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Yours sincerely, Chris Fourment General Manager
Customer review rating 1.0/5

Soheir G. Solo - 09/10/2021 Confirmed reviews ALL

I didnt like the stuff at all they talk to me ungry specially the Indian ladies i didnt sleep well the call to much at 12 h and i book 2 days. They dont accept they told me take your things and move because we are full booking

Dear Ms. Soheir g., Please accept our apologies for the late reply as discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We hope we will have the pleasure to welcome you back on your next visit and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a pleasant stay with us. Sincerely, Chris Fourment General Manager

Stay is okay.

Customer review rating 2.5/5

J.s. Couples - 08/10/2021 Confirmed reviews ALL

I can say that our stay here is okay. The problem is that the service is not that good. Reception keeps on calling us regarding our visitor. I understand that it's for our safety. The thing is that we already scanned my cousins' ID at the reception. But still they're calling us in the room to scan the ID. And also we feel like they overcharged us for our stay just because my partner vomitted on their carpet unintentionally. Actually, we even clean it by ourselves that vomit but the security stopped us. He said it's okay, it happens. But he didn't inform us that we will be charge for that. I'm a Platinum member and this is my first time to stay in this hotel and I celebrated my birthday here but we felt that we're not welcomed in this hotel. I doubt if we will stay again here. The hotel and the ambiance is nice, the housekeeping respond to our request immediately. But some of the receptionists doesn't have good service at all. I'm so sorry but overall we're very disappointed.

Dear Ma. Theresa C., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. Thank you for your lovely comments regarding the service you received from our Housekeeping team members, we will make sure to share your kind words as we know it will mean a great deal to them I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. However, we would like to take the opportunity to point out that the capacity of the room you have booked is for 2 people only. In case you are bringing visitors, the reception must collect the visitors' ID scans as per the UAE law. For a future occasion we strongly recommend you to contact our reservations team and inform them that you are a Heartist. We will be happy to provide you an exceptional service as a part of Accor team. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Yours sincerely, Chris Fourment General Manager At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Stay

Customer review rating 4.5/5

Salah A. Solo - 06/10/2021 Confirmed reviews ALL

The hotel entrance design is very attractive, it is nice and very clean. The staff are friendly and helpful and the top one is the tour desk girl Sonu. She is a wonderful girl, she booked my Expo ticket and a couple of other tours. The location of the hotel is not satisfying and I would mislead other guests if I say it is very good. The club accsess has no privacy and I have witnessed very drunk clubbers coming out from the main door. The club reception girls area need to be separated from the hotel reception. The hotel prices are reasonable, but the food is expensive in comparison to other places. All in all my stay was good and thanks for your services.

Dear Mr. M., Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Your feedback about the club has been noted and shared with concerned departments for further improvement. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Chris Fourment General Manager

Good stay. Clean hotel

Customer review rating 4.5/5

Melman V. Solo - 05/10/2021 Confirmed reviews ALL

The crew kind Ang accommodating to the guest

Dear Mr. Melman, Thank you for choosing Mercure Gold Hotel as your home here in Dubai. It is our pleasure having you with us and we look forward to see you again soon. Yours sincerely, Chris Fourment General Manager

Comfy sleep!

Customer review rating 4.0/5

Ahmed Business - 04/10/2021 Confirmed reviews ALL

I am a regular visitor, the most I like is the comfy bed, location and friendly staff.

Dear Ahmed Y., Thank you for choosing Mercure Gold Hotel and your return stay with us. We very much appreciate for your excellent rating. Your valuable feedback increases our motivation to achieve the expectations that guests have of us. Regarding the Silver member privileges, kindly be informed that this status members are entitled for a drink voucher, points for a stay and a late out (depending on the availability). It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager
Customer review rating 4.5/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

Everything is good Only thing is the parking area is narrow

Dear Mr. A., Thank you for taking the time to share the experience of your stay with us and for recommending our hotel to other travelers. We very much appreciate the generous rating and comments you have provided on the overall experience of your stay with us. Your feedback regarding the parking is noted. Once again, we appreciate your kind comments and look forward to welcoming you back in the near future. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 5.0/5

Alhaji G. Solo - 03/10/2021 Confirmed reviews ALL

Good experience, nice place and good customer service experience

Dear Alhaji G., Thank you for choosing Mercure Gold Hotel as your home here in Dubai. It is our pleasure having you with us and we look forward to see you again soon. Yours sincerely, Chris Fourment General Manager

Boom boom boom

Customer review rating 2.5/5

John M. Business - 30/09/2021 Confirmed reviews ALL

I spent a week or so this time and was living in different side of the hotel than usual. I was kept awake or disturbed almost every night until the early hours with the booming noise from the night club. (I was on 2nd floor) There was insufficient cutlery laid out on tables and same with bowls and plates. Lots of the time I had to wait for something. The staff had to serve the food and a lot of the time they were struggling to keep up with the demand from customers. ( not the staffs fault they were very pleasant despite they’re workload)

Dear Mr. John M., Greetings from Mercure Gold Hotel! I would like to take this opportunity to thank you personally for sharing your experience of your recent stay at Mercure Gold Hotel. I sincerely regret to learn about the less positive experience you encountered throughout your stay. Please be informed that all your comments have been addressed to the concerned Department Head for corrective action and measures to ensure that it will not reoccur again in the future. I do hope that you will give us chance to earn back your trust and rest assured that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for your feedback and we are looking forward to welcome you back in the near future. Sincerely, Chris Fourment General Manager

Amazing Staff

Customer review rating 5.0/5

Razamashaine C. Couples - 30/09/2021 Confirmed reviews ALL

The only reason why I keep coming back , Is the Staff ! The front desk are mind blowing and true professionals. Everyone at reception from Anita , Deki , Betina , Angelica are true hosts. They have always been so flexible to making possible every requests I want to specially take the moment and Thank Anita , for making my last stay such a memorable one I was upgraded to a suite and it was completely unexpected , It was a very sweet gesture and something that makes me want to come again I truly feel appreciated as a regular guest and I must say Anita is doing an amazing job in taking care of preferences of regular guests Thanks again , see you soon !!

Dear Razamashaine C., Thank you very much for sharing this great review of your recent stay at Mercure Gold Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the near future. Sincerely, Chris Fourment General Manager

GOOD STAY

Customer review rating 4.0/5

Noman A. G. Couples - 28/09/2021 Confirmed reviews ALL

am regular guest and am always happy to stay with this property but due to increase prices in this property I didn't book room more than year. I would like to suggest if hotel will make same rate which i used to during my stay which between AED 121 to AED 150 all included will be really great

Dear Noman Abdul G., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with Berina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

Fantastic Experience

Customer review rating 5.0/5

Patricia Business - 28/09/2021 Confirmed reviews ALL

My whole experience was absolutely fantastic, I was greeted with a welcome drink voucher as soon as I Checked in, dinner was the restaurant was delicious and all the staffs including the cleaners were always with a smile and made m experience so worthwhile. I will definitely be returning to Mercure Gold.

Dear Patricia A., Greetings from Mercure Gold Hotel! Thank you for posting your review and recommending our hotel to others. We very much appreciate your positive comments about our hotel and staff. We also would like to thank you for ranking us highly. Once again, thank you for your feedback and we look forward to welcoming you back in the near future. Yours sincerely, Chris Fourment General Manager

Great location, cozy and homey, staff are the best

Customer review rating 5.0/5

Nadim K. Business - 26/09/2021 Confirmed reviews ALL

I’m a returning guest and will always be. This place has become my 2nd home. No matter how crowded it is, the staff are always smiling and greeting and taking care of every little thing. Angelica, Berina, Dilki and the rest. From the bell boy to the man behind the hotel, they are all amazing.

Dear Nadim K., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very pleased to hear that you felt home away from home and very much appreciate your kind comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fourment General Manager

good ang excellent hotel in dubai thanks for the wondelful expercience in your hotel..

TripAdvisor rating 5.0/5

edwinpescasio29 17/03/2021 TripAdvisor review

all the staff is kind and always smile.very accomadate,nice room the food is very taste nice view outside the hotel.is far from the shooping center.room is clean cold and the staff and crew is very helpful to the guest

Dear Mr. Edwin, Thank you for taking the time to post your detailed review on TripAdvisor. You certainly highlighted the standard of services, which upon we pride ourselves in. We indeed appreciate your kind comments about our hotel in general as well as our staff. Comments like yours are absolutely uplifting for our team to read. Once again, thank you for such a nice review and we look forward to welcoming you and your family in the near future. Yours sincerely, Chris Fourment General Manager

For the price it’s great

TripAdvisor rating 5.0/5

MJ388 Business - 01/02/2021 TripAdvisor review

It was really good value about £26 per night. It’s very clean and rooms are nice with comfy bed and helpful staff. The area isn’t great (massage parlours which look a tad dubious and the hotel down seems to attract a lot of young women) but it’s safe and close to everything in taxi was about £5 to Dubai mall

Dear Valued Guest, We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager

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