I have been staying here since a long time. I came here after more than 2 years now due to the pandemic. Found new staff at all places. Interacted with few people. Not much comments

Roof top is very good. Swimming pool is very small.

Extremely helpful staff , beautiful hotel and delicious food …the only reason I didn’t give it a full 10 was that the hotel shop didn’t have any opening times schedule and it was always closed when I tried to pop in.

I was not very happy, as the attendant who booked my experiance promis3d me a cake as it was our celebration, but the hotel did nuthing to make it special, morwover the room had no water and menu scanning paper, so had to order via reception but they always came late ,also the telephones in room 727 were not working ...

The overall experience was great , fantastic reception staff, good food and a comfortable and chic room.

Hotel is good but the room service should be improve we need to wait for long time to get room services rest every thing is good

Had a great stay despite having to wait for the room. Great room and facilities. Breakfast was good but very crowded.

The hotel is located at the border of the Al Fahidi district. The entrance located below the ground level is a bit surprising. Our experience is at a 3* level, IBIS level. There were some problems at the check in, the room was not ready. The VIP area is kind of disappointing. At the breakfast area there are 20 (twenty) tables available. It should not come as a surprise that this number is too small. No effort, apart of putting the room number on the waiting list, was made to remedy this situation. The pool is nicely located at the roof. At the time of my visit there all 12 (twelve) sunbeds were not available, not a big surprise. Again, no effort on the part of the service to solve the situation. The room was spacious, relatively clean, bed large and comfortable with enough amenities.

Check in went smoothly. Had a room with bath tub. Couldn’t take a bath because water kept going out. Room service takes long. At night I could hear music from roof terrace, and couldn’t use the pool for 3 days due to pvt event.

Once again we had a very enjoyable break at the Canvas Hotel. It is in an interesting location with views overlooking the port and towards downtown and within 20 minutes walk of the metro and creek. The hotel has a character all of its own. Clean, comfortable rooms, excellent staff and lovely food.

Really unfriendly staff. Very noisy rooms. Being a platinum member, I had no advantage (upgrade, late check out, etc.). The room I had reserved was not available I was given 1 double bed instead of 2 single beds. There were cockroaches in the sheets. To flee !!!!!!!!!!!!!!!!!!!!

During stay at canvas Hotel,super experience service was very good Thanks for Feica at Executive Lounge been helpful and kind And Thank you for Anish at the reception have been FANTASTIC well train its good memory and we will come back again near further. But housekeepers have to improve

The hotel overall was a very good experience to stay at, but I feel it could be slightly improved upon. I booked the Executive Suite room with Lounge Access and free breakfast, for 2 nights in December 2021. Initially, I will say the hotel entry and facade is very boring and unusual for a 5 star deluxe hotel. They need to make some serious changes to improve the first point of contact. The entrance is through a dirty parking lot, and the staff there are not very welcoming. Coming to the check-in and reception, JAY assisted us with checkin. I must say that JAY is very humble, and kind and welcoming. However, I had booked through a ACCOR membership, and all of my following requests were denied: 1. No Guaranteed Late checkout 2. No free extra bed 3. No free breakfast for extra person 4. High floor room not available 5. No free room upgrade, JAY told me there is only total 2 Executive suites, and 1 Duplex suite. Total misguidance. But, I will say that, JAY was very kind and helpful otherwise. So all good. The room, Executive Suite, room 524, was good. Very spacious, and bathrooms and bedroom was amazing. I am super impressed. The bathtub, and all are just great. The living area was also great, just a little more lighting would be good. We also went to the Estrella rooftop bar, where there was Live music and Indian music. The bar is great, with awesome views. Food and drinks are amazing. Highly recommended this bar. But Mr. Omar at the Estrella reception counter was horrible. He says only side table available, even though we made reservations for a table with a view. Then, he says for the high sofa tables, all are booked, and there is minimum charge. I was like, dude, we are staying at a suite, and your are all empty. So why cant you give me that. Who cares about minimum cover on an empty bar man. Finally, after arguments, we got a great sofa table. So, thanks to him for that. Finally, coming to the overall services and hospitality, I think they did a pretty good job. I read some old reviews, which mentioned about a very bad service, but I feel, as per my stay, it was a great. Some delays in house keeping, but I think apart from that, I was very satisfied with the hotel, its service, and hospitality. For the member price I got the deal at, I think its a steal deal. Also, eventually, we got a free extra bed, so all good with me. Overall, good place to stay, near the city, good staff, good rooms.

As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….