The Canvas Hotel Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 3.9/5 462 reviews

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The Canvas Hotel Dubai - MGallery Collection - Image 1
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23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

Book this hotel
Room 1

Hotel location

The Canvas Hotel Dubai - MGallery Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  462 reviews

Customer review rating 0.5/5

Muhammad Y. F. H. Couples - Confirmed reviews ALL

Dear Mr. Muhammad, Thank you for taking the time to share your feedback. We sincerely apologize for the concern and inconvenience caused regarding the payment for your stay. After reviewing the transaction, we can confirm that the amount of AED 165.38 has already been released from our side. We kindly request that you check with your bank, as it may take some time for the released amount to reflect in your account depending on your bank's processing timelines. We understand how important it is to have clarity on payment matters, and we regret the confusion this has caused. If you continue to experience any issues or require further assistance, please do not hesitate to contact us directly. Our team will be happy to assist you in resolving the matter. Thank you for your patience and understanding. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Warm regards, Ankush Kaul General Manager

Customer review rating 5.0/5

Lady M. M. G. Families - Confirmed reviews ALL

Dear Lady M., Thank you for sharing your lovely feedback. We are delighted to know that you had a fun and enjoyable stay with us. It is wonderful to hear that you had a memorable experience and that you are looking forward to returning. Your kind words and continued support mean a great deal to our team. We look forward to welcoming you back to The Canvas Hotel Dubai – MGallery Hotel Collection for another enjoyable stay. Warm regards, Ankush Kaul General Manager

Customer review rating 5.0/5

Ved P. G. Couples - Confirmed reviews ALL

Dear Mr. G., Thank you for your exceptional review and for returning to stay with us after such a long break. We are truly honored to know that you experienced the same warm hospitality that you have come to associate with The Canvas Hotel Dubai – MGallery Hotel Collection. It is always a pleasure to welcome back our valued guests, and we are delighted that your check-in experience, welcome amenities as a Platinum member, and the thoughtful arrangements made during your stay contributed to a memorable visit. Your kind appreciation of the team's efforts, including the arrangements provided during your stay, means a great deal to us. We continuously strive to create personalized experiences and ensure our guests feel genuinely cared for. Thank you for your continued trust and loyalty. We sincerely look forward to welcoming you back very soon for another exceptional stay with us. Warm regards, Ankush Kaul General Manager

Customer review rating 2.0/5

Kaleel R. I. Couples - Confirmed reviews ALL

Dear Mr. Kaleel, Greetings from The Canvas Hotel Dubai – MGallery Hotel Collection! Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations, particularly as a valued Accor Gold member. Please accept our sincere apologies for the lack of recognition of your membership benefits and for the missing in-room amenities. We understand how important these aspects are, and we regret that we fell short of delivering the level of service and experience you rightfully expected from our hotel. We do, however, appreciate your kind remarks about our staff, and we will be sure to share your comments with the team. We truly value your loyalty to the Accor brand and hope you will give us another opportunity to provide you with the high standard of hospitality you deserve. Warm regards, Ankush Kaul General Manager

Customer review rating 5.0/5

Shania N. N. Couples - Confirmed reviews ALL

Dear Shania, Greetings from The Canvas Dubai – MGallery Hotel Collection Thank you for sharing your wonderful feedback. I am delighted to know that you had a comfortable and amazing stay with us and that our team’s accommodating and pleasant service contributed positively to your experience. It is also great to hear your appreciation for our housekeeping team, who ensured daily service to keep your room comfortable, as well as your enjoyment of our rooftop facilities, room service, and convenient location. Your kind words are truly encouraging and will be shared with the entire team. We sincerely appreciate your support and look forward to welcoming you back. Warm regards, Ankush Kaul General Manager

Other web-users rate our hotel

  • 522 reviews 7.2/10 Location
  • 1,385 reviews 7.2/10 Room
  • 2,168 reviews 8.7/10 Service
  • 24 reviews 6.5/10 WiFi
  • 594 reviews 5.2/10 Cleanliness
  • 476 reviews 7/10 Breakfast
  • 200 reviews 6.2/10 Value
  • 125 reviews 5.5/10 Pool

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