The Canvas Hotel Dubai - MGallery 5 stars

Customer review rating 4.2/5 701 reviews
The Canvas Hotel Dubai - MGallery
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Room 1

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Hotel extras

  • Free WiFi

  • Roof Top swimming pool with amazing view

  • Complimentary shuttle to La Mer

  • Food and Beverage quality and variety

  • Walking distance to Al Fahidi Metro station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

The Canvas Hotel Dubai - MGallery

23 Kuwait Street
Port Rashid
116656
116656
dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Our accommodations

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

SUPERIOR ROOM with 1 king size bed

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 48
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

JUNIOR SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 52
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 70
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

DUPLEX SUITE, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 130
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

Our restaurants and bars

All Day Dinning Cafe

Type of cuisine: International

International Buffet restaurant for Breakfast.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIGNATURE BY SANJEEV KAPOOR

Type of cuisine: Indian

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

ALFONSO X

Type of cuisine: Japanese

For that perfect blend of coffee or a quick bite, our Deli café serves fresh sandwiches, juices and coffee from 8 am to 6 pm. Entice your taste buds with freshly rolled sushi in Alfonso X from 19.00h - 23.00h.

ESTRELLAS

Photo non contractuelle / Strictly non binding

Estrellas Rooftop Lounge, the perfect poolside retreat serving lip-smacking food whilst overlooking a panoramic view of the Dubai Skyline. A perfect craft menu for lunch and your dawn lounge favorites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Quantum

Photo non contractuelle / Strictly non binding

The place to watch your favorites sports events

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 185

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
The Canvas Hotel Dubai - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

701 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,354 reviews

ok

Customer review rating 4.2/5

Lord L. I. Business - 08/02/2020 Confirmed reviews ALL

good except manager who was not very professional filipino girl who insisted i pay 150 for a guest rather than 100 as agreed she was very stubborn and can not handle management she came over as a cheap supermarket cashier in fact she has put me off coming back to the hotel

Dear Mr.I. , Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Poor experience

Customer review rating 4.2/5

Darren Business - 08/02/2020 Confirmed reviews ALL

No visible pedestrian entrance. Room smelt of smoke. No sound proofing to adjoining room, party next door kept me awake until gone 2am. Half board option had a very limited choice and waitress didn’t know what the ‘white pasta’ or ‘red pasta’ actually meant. For a 5* hotel this lack of knowledge and the terribly presented (sandwiched between 2 pieces of resin) less than mediocre menu was appalling. Food quality was actually ok though. Also, why make me go to the 7 th floor lounge to check in (I had a nice room with lounge access) when my room was on floor 2, just 1 floor above standard check in. Room wasn’t ready even though I arrived after my forecasted arrival time of 4pm. Nice rooms but run by amateurs...sorry!

Dear Darren, Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Mixed feelings

Customer review rating 4.2/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

Fell down and hurt myself badly on a stair that was not marked. I felt the hotel was not responsible and spoiled my stay

Dear Ms. Glynnis B., Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Please note that we have replied to your email separately and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Functional

Customer review rating 4.2/5

Frequent T. Business - 02/02/2020 Confirmed reviews ALL

The Hotel staff are very helpful and the building is clean although slightly showing signs of aging. The noise from the cleaning staff throughout the day is just very annoying but apart from that it was a satisfying stay

Dear Zaaroura I., We very much appreciate your comments regarding your stay atThe Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Lousy.

Customer review rating 4.2/5

K. R. Solo - 02/02/2020 Confirmed reviews ALL

Well not good at all. Extremely unfriendly staff barring very few. Upgraded to the 7th floor and not allowed to use the lounge. Terrible. It is like getting upgraded to a business class and served no food. Had an injury and was limping and not even a soul offered help at check out. At breakfast on day 2 the restuarant offered help. Asked for a vegetarian sandwich and was served Chicken. Overall a very negative experience. Sure enough will not stay here next time. Having travelled around the world and having stayed in the best of Hotels, Canvas was indeed a terrible experience.

Dear R. K., Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Good stay

Customer review rating 4.2/5

Nasser Families - 01/02/2020 Confirmed reviews ALL

In general everything was good but there was a slight delay on check in mybe because i used Entertainer The service was also good everyone was helpful The only thing that we wouldn't like is the sound that coming from the night club we couldn't sleep untill early morning.

Dear Mr.Tuwaiya Nasser. We very much appreciate your comments regarding your stay at the Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

great stay

Customer review rating 4.2/5

Mahra Solo - 01/02/2020 Confirmed reviews ALL

is was a good stay in the canvus

Dear Ms.Mahra We very much appreciate your comments regarding your stay at the Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Old infra not maintained up to the mark

Customer review rating 4.2/5

Mayank Families - 01/02/2020 Confirmed reviews ALL

The cleanliness of the hotel was not as good. The carpet and the floor was not up to the mark. The shower in the bathing area was not getting held by the holder The overhead shower was not working The waste water outlet in the bathing area was choked leading to clogging of water on the floor while bathing The bath tub was old and had stains on it The upholstery of the sofa and chair was also not very clean and has stains. The access to the executive lounge was good and saved us while you are on extensive tour with back-to-back sightseeing movement. But the timings are more suitable for business travelers and not for family leisure travel

Dear Mayank . Thank you for taking the time to tell us about your experience at the Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Good Stay

Customer review rating 4.2/5

Simon D. Business - 30/01/2020 Confirmed reviews ALL

Staff Personnel are very very nice and well trained Rooms are OK But the Hotel is not well situated, very far from any attraction or metro station; even far from Taxi lines No point of interest in nearby viccinity

Dear Simon D., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

i dont like it

Customer review rating 4.2/5

Ase A. Couples - 28/01/2020 Confirmed reviews ALL

its 5 star hotel but its seems like 2 star hotel. in the bathroom there is no tooth brush and tooth paste. TV its put in the glass, the glass its reflect how can we watch the TV. you concern only your design not for the customers maybe the design is good i like the customer service too, but inside room i didn't like it. i found 2 500 ml bottles water in the room what i will do for this water i will drink it or for the tea. in the refrigerator there is a lot of alcohols. instead of this alcohols u will must put free waters in Dubai for 1 water maximum 1 AED Guys we are talking about 5 star hotel

Dear Asaminew. Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Well located

Customer review rating 4.2/5

Piast Business - 25/01/2020 Confirmed reviews ALL

Hotel is nice, close to main arteries. Within 5-10 min you may reach the city by taxi and in 20 min walking distance you are in the old city of Dubai.

Dear Piast Lukasz. We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Great family trip at the Canvas

TripAdvisor rating 4.5/5

735jo 22/01/2020 TripAdvisor review

We were on our way home from a long winter European holiday, and decided to come home via Dubai and see the sights, and warm up a bit. Having returned to the Accor fold after an absence of a couple of years, and liking the MGallery offerings we thought we'd give the Canvas a try. It is a rebranded hotel, which local taxi drivers still refer to as the Melia, and is very handily located in Bur Dubai close to the Creek and easy walking distance to the Souk. We loved our room on the 6th floor, and I had deliberately booked with Lounge access so that we could escape as needed to a comfortable place outside our hotel room, but the room itself was so spacious that we spent less time in the the lounge than I thought we might. Beautiful huge bathroom with separate areas for shower, toilet and a room with a free standing bath adjacent to the bedroom. The lounge area was very large and included a dining table - used for room service a couple of times - and a couch and chairs. We had a Nespresso style coffee machine, and a well stocked roomy fridge. The entry to the hotel is odd. You can only really enter via the garage level dropoff point, and in exiting the hotel to the street level involves walking up the ramp from the garage, or finding your way out through one of the restaurant areas. This would be the one area of improvement in terms of the building that I'd comment on. The pool deck and pool are gorgeous and the Executive Lounge was great too. We breakfasted down in the main floor, as the range offered down there was naturally much more extensive, but we had drinks and snacks in the afternoon and evening in the Lounge. We booked our airport taxi transfers via the hotel, and they were on time and went very smoothly. We're back to Dubai in a month, and I would definitely stay at the Canvas again and would recommend it to others.

Dear 735jo, Thank you for sharing your feedback after your stay with us at The Canvas Hotel, MGallery Hotel Collection. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions. We hope you have the opportunity of staying with us in the near future, trusting that we would continually provide you with the best services and personalized care at all times. With best regards, Mirco Iada General Manager
Customer review rating 4.2/5

Sade Solo - 21/01/2020 Confirmed reviews ALL

I really enjoyed my stay! The staff are friendly, warm, welcoming and helpful. The hotel is well located and close to central Dubai. The room was beautiful with lovely views of the city. The only feedback is that the bathroom was not cleaned well, small of urine around the toilet at check in.

Dear Sade Dancille O., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we would like to mention that the WhatsApp calls banned in Dubai. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Improving experience but still not an MGallery hotel

Customer review rating 4.2/5

Da… Business - 19/01/2020 Confirmed reviews ALL

Drastic improvement since one year and the transition period with Melia Very good and customer minded staff Rooms need renovation to be at the Dubai / M gallery standard Food quality also improve but not so elaborated and rather mass folding than fine dining Two immediate points to improve: the "club" services and taxi transport from the hotel (constant nightmare!!)

Dear olivier B., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Fawlty Towers of the Middle East?

TripAdvisor rating 4.5/5

4852q Couples - 18/01/2020 TripAdvisor review

We stayed here for 3 nights prior to a cruise, our first visit to Dubai. I mainly booked here because we are Accor members and love MGallery properties but also for the location being close to the Port and old town/creek area. Overall I wouldn't recommend this hotel unless you had an exceptional deal or needed this location but there are much better locations. We wish we'd stayed in Downtown. The positives: Nice room in terms of layout and decor, comfortable bed, lovely ensuite, good view to downtown from the room we had. We had access to the Executive Lounge and the drinks and breakfast were enjoyable. Location to Port and Dubai Creek/Old town - walk was about 20 mins to creek/fort and safe/ok. The negatives: Rooms have thin walls and you hear everyone around you. We were first given a room with an interconnecting door and the noise from the next guests was terrible but thankfully we were able to be moved to a quieter room. Rooms are showing wear and tear. In terms of location there is nothing around this hotel except high rise apartments for local Indians. This is not the usual standard of MGallery that we are used to in Australia or SE Asia. It was more like a 3 star tourist hotel and the majority of guests are locals and Indians.

Dear 4852q, Thank you for taking the time to tell us about your experience at the The Canvas Hotel, MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad to read that the upgraded room was up to your expectations. We would like you to rest assured that your kind remark will be taken into consideration. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirco Iada General Manager

Leaky hotel

Customer review rating 4.2/5

Paul Couples - 17/01/2020 Confirmed reviews ALL

Hotel leaks, water came through the windows wet all our clothes in our case. Moved to an upgraded hotel room but the hotel rooms have the funky smell of a leaky home. Position of hotel is too far from anywhere of interest. Constantly have to use taxis. Staff were very friendly and helpful. International breakfast served with curry and hot meals offered. Cheese, breads, hummus fruits yoghurt nuts. Omelettes freshly made. Superb Indian restaurant on premises Signature with celebrity chef Ranjit Kapoor well worth visiting. Paid hotel for transfer cost 130aed to hotel we questioned this as it was high but told this was correct. We paid our own taxi on return for aed 39.50. Executive lounge worthwhile.

Dear Ms. Maxine Thank you for taking the time to tell us about your experience at The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

I was happy by the way I was received, the way responses to my queries were handled quickly and the handy help provided by all staff concerned were just amazing

Customer review rating 4.2/5

Grace Business - 15/01/2020 Confirmed reviews ALL

Great room, great staff and availability of taxi services

Dear Grace Gervas K., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

Over rated hotel, 3 stars would be enough

Customer review rating 4.2/5

Laith A. Solo - 14/01/2020 Confirmed reviews ALL

Bad one for many reasons, including noise, smell, hot air conditioner and others.

Dear Laith A., Thank you for taking the time to tell us about your experience at the Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Excellent service. Employees very helpful and friendly.

Customer review rating 4.2/5

Umar S. Business - 14/01/2020 Confirmed reviews ALL

I loved the Hotel, the rooftop and the supernovae staff. Definitely a place to come back!!! I really liked the bathtub how big and how always hot water is there, a also when ever i called asking for anything within 5 mins it will be done, i liked it

Dear Umar s., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Hygiene level can be improved

Customer review rating 4.2/5

Zuhair A. L. Families - 11/01/2020 Confirmed reviews ALL

It was pleasant however the lobby experience is not convenient. The rooms was a bit dirty and the a/c was not to its standard

Dear Mr.Al L., Thank you for taking the time to tell us about your experience at the Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager
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