The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 3.9/5 508 reviews

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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 1
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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 3
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 4
23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  508 reviews

TripAdvisor Rating  4.5/5  5,313 reviews

Nice

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Nice staff, food, technology

Dear Ms.Claudia, We very much appreciate your comments regarding your stay at The Canvas Dubai - MGallery Hotel Collection. Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our staff, food, and technology. Providing excellent service and a comfortable stay is our top priority, and we're so happy to know we met your expectations in these areas. We look forward to welcoming you back soon for another great experience! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geetika Kumari Guest relations Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Noise from nightclub

Dear Mr. Marco, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - Mgallery Hotel Collection. We sincerely apologize for any inconvenience caused by the noise from the nightclub. We understand how disruptive this can be and are actively working to minimize any disturbances in the future. Your feedback is valuable to us, and we are committed to ensuring a more peaceful and enjoyable experience for all our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Geetika Kumari Guest Relations Manager

Confortable.

Customer review rating 5.0/5

Cristian B. Business - Confirmed reviews ALL

Simple is the best. Reconfortant.

Dear Mr. Cristian, We very much appreciate your comments regarding your stay at the The Canvas Dubai - MGallery Hotel Collection. Thank you for your lovely review! We're so happy to hear that you enjoyed the simplicity and comfort of your stay. Sometimes, a straightforward and relaxing experience is all you need, and we're glad we could provide that for you. We hope to welcome you back soon for another recomforting stay! Sincerely, Geetika Kumari Guest Relations Manager

NOT a 5 star hotel, Not even close

TripAdvisor rating 2.0/5

Tour68655891129 Couples - TripAdvisor review

Although the staff were very pleasant, I am sorry to say this hotel is not a 5 star hotel. Not even close. 2 star at best . Aimed at an Indian clientele, so most of the food in the hotel and surrounding area was Indian. The entrance to the hotel is weird, you have to go down into the car park to enter. The rooms, like the rest of the hotel are dated, no hairdryer, our view was directly the back of another hotel. The roof top pool view mostly looked at the docks area. The city is far away and in the evenings what we hoped would be a relaxing place to sit turned into a party bar. I would not recommend this hotel.

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for taking the time to share your feedback. We're glad to hear that you found our staff to be pleasant. However, we’re truly sorry to learn that your experience didn’t meet your expectations. We appreciate your honest comments and will take them into consideration as we work towards enhancing our services and facilities. We understand that the hotel’s location and amenities did not fully align with your preferences, and we apologize for any inconvenience caused. We aim to offer a diverse range of dining options, but we recognize the importance of catering to a variety of tastes. Additionally, we’re currently in the process of refurbishing certain areas of the hotel to improve the overall guest experience. We hope to have the opportunity to welcome you again in the future and offer an experience more in line with your expectations. Kind regards, Ankush Kaul General Manager

Dirty hotel all over

TripAdvisor rating 1.0/5

Happiness57901882715 TripAdvisor review

Very very bad experience Hotel is dirty Not clean Not sanitise All corners are dirty in room Full of dust Blood on bedsheet Towel not changed Reception is Rude Yasha was full in attitude as she became owner Super bad experience this time It was good before few months now condition is poor -

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! I’m really sorry to hear about your recent experience, and I sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we strive to maintain, and I understand how disappointing it must have been for you. Please know that your concerns regarding cleanliness, the condition of the room, and the attitude of the staff are being taken very seriously. I’ll be sharing this feedback with our housekeeping and front desk teams to ensure these matters are addressed immediately. Cleanliness, hygiene, and a welcoming attitude are core values we prioritize, and it's disheartening to hear that we fell short during your visit. We truly appreciate your past positive experiences with us, and I hope you’ll consider giving us another chance to restore your faith in our service. Warm Regards, Ankush Kaul General Manager

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Other web-users rate our hotel

  • 504 reviews 6.8/10 Location
  • 1,330 reviews 7.4/10 Room
  • 1,787 reviews 8.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 643 reviews 5.6/10 Cleanliness
  • 376 reviews 6.3/10 Breakfast
  • 7 reviews 3.8/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.