The Canvas Hotel Dubai - MGallery 5 stars

TripAdvisor rating 4.5/5 3,259 reviews
The Canvas Hotel Dubai - MGallery
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WiFi

  • Roof Top swimming pool with amazing view

  • Complimentary shuttle to La Mer

  • Food and Beverage quality and variety

  • Walking distance to Al Fahidi Metro station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

The Canvas Hotel Dubai - MGallery

23 Kuwait Street
Port Rashid
116656
116656
dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Our accommodations

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

SUPERIOR ROOM with 1 king size bed

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 48
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

JUNIOR SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 52
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 70
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

DUPLEX SUITE, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 130
  • Views: Panorama view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Ironing board and flat-iron(...)

Our restaurants and bars

All Day Dinning Cafe

Type of cuisine: International

Photo non contractuelle / Strictly non binding

International Buffet restaurant for Breakfast.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIGNATURE BY SANJEEV KAPOOR

Type of cuisine: Indian

Photo non contractuelle / Strictly non binding

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

ALFONSO X

Type of cuisine: Japanese

Photo non contractuelle / Strictly non binding

For that perfect blend of coffee or a quick bite, our Deli café serves fresh sandwiches, juices and coffee from 8 am to 6 pm. Entice your taste buds with freshly rolled sushi in Alfonso X from 19.00h - 23.00h.

ESTRELLAS

Photo non contractuelle / Strictly non binding

Estrellas Rooftop Lounge, the perfect poolside retreat serving lip-smacking food whilst overlooking a panoramic view of the Dubai Skyline. A perfect craft menu for lunch and your dawn lounge favorites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Quantum

Photo non contractuelle / Strictly non binding

The place to watch your favorites sports events

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 185

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
The Canvas Hotel Dubai - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

613 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,259 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent hotel in good location

Customer review rating 4.2/5

Peter C. Couples - 03/12/2019 Confirmed reviews ALL

Thoroughly enjoyed the whole experience. Breakfast was good, evening buffet very tasty with delightfully lightly sliced food. Staff very helpful and friendly.

Dear Mr. John, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

very nice stay

Customer review rating 4.2/5

David Business - 02/12/2019 Confirmed reviews ALL

Overall very good, have stayed in the hotel several times in recent years and is one of my "go to" locations when staying in Dubai. Only issue this visit was that my room was placed by the service elevator/ fire stairs and in the late evenings you could smell the cigertae smoke from the nightclub in the basement as it drifted up the stairs. Other than that was a perfect experice and look forward to next visit, but away from that location!

Dear Mr. Harrington, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front office Manager

Lovely hotel

Customer review rating 4.2/5

Joanna Friends - 01/12/2019 Confirmed reviews ALL

Hotel room was lovely and spacious. Had a little issue with our room to begin with but staff went all out to make us happy. Not a bad location close to supermarket and a bit of a walk to metro station. I would only say 1 bad thing and thats the club downstairs it woke us up at night with loud music i am not a fan of broken sleep.

Dear Ms. Joanna , We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Fabulous

Customer review rating 4.2/5

Umar S. Business - 01/12/2019 Confirmed reviews ALL

The amenities and location is excellent. The room space is very comfortable. The rooftop lounge is pretty awesome place to chill. Overall the hotel is one of my favorite in Dubai. The facilities are mostly very good but in need in some areas of a little updating specially in bathrooms Reception staff is so warm and always welcoming specially Ms. Ratna.

Dear Mr. s., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Very pleasant

Customer review rating 4.2/5

Tia Couples - 30/11/2019 Confirmed reviews ALL

The staff was friendly and quick to assist in whatever you needed. I was satisfied however, I would have liked it even more if there were more American breakfast choices. But overall a great experience.

Dear Ms. Carissa, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next visit please do not hesitate to inform us at the restaurant and our Chefs will be pleased to prepare personalize dishes for you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Nice place to stay with full value for money spent

Customer review rating 4.2/5

M. G. Business - 30/11/2019 Confirmed reviews ALL

I stay here regularly. The hotel is excellent at food quality, cleanliness, location and the best compliment would be hospitable staff. From reception to other services, staff is well trained and has a pleasant behaviour. Fatiha's staff, including Fatiha are well mannered, namely Ratna, Raffael Fernandes (spellings I don't remember), Anuradha (whom I know since she was at Sea View Hotel) and all others (difficult to remember their names, because of different nationality). I have special praise for lady at the breakfast restaurant, Sweetheart, Vardaan, Mansi, Jyoti and all others. A special word of praise for Charitra Sharma at housekeeping. Yet to find a more obedient, sincere & well mannered boy. His colleague is also very hard working. Their adjacent property Sea View Hotel gives me an opportunity to enjoy vegetarian food in the evening, where Manish is excellent. The Filipino boy Roel & his wife are just excellent. He takes my care as a son. We should never take credit from the chefs. Mahinder at Canvas & the chefs at Kohinoor restaurant and the ground floor kitchen do deserve praise. Lisa at the SPA and Ethel Tabbada at the same place have excellent behaviour. They deserve appreciation. The exit from Sea View Hotel gives you an opportunity to breathe fresh air at the creek opposite Sea View Hotel. I enjoy my stay at the hotel & would recommend everyone to stay at this property

Dear Mr. G., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

A nice relaxing enviornament & friendly customer service

Customer review rating 4.2/5

Khurshid C. Families - 28/11/2019 Confirmed reviews ALL

Comfortable room. Friendly staff and delicious food especially in buffet breakfast

Dear Mr. C., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like you to rest assured that your kind remark will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

NICE STAY FEELS LIKE HOME

Customer review rating 4.2/5

Dileep K. S. Families - 26/11/2019 Confirmed reviews ALL

Staff behavior is very good

Dear Mr. Dileep Kumar, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like you to rest assured that your kind remark will be taken into consideration.For your next visit please do not hesitate to inform us at the restaurant and our Chefs will be pleased to prepare personalize dishes for you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

World Class Experience Friendly N Helpfull Staff

Customer review rating 4.2/5

Rahul Families - 25/11/2019 Confirmed reviews ALL

very Good Experience Almost all experience was Best

Dear Mr. Kamlesh , We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

Room issues

Customer review rating 4.2/5

Mark E. Couples - 25/11/2019 Confirmed reviews ALL

When we arrived reception tried to charge us for our taxi. We had pre payed but it took a long time yo persuade him that we had. We were given a room where the lights would not turn off and the air conditioning was very smelly. At 1am the person who came turned the lights off at the fuse box and suggested we tell reception in the morning as he knew how to fix it. We told reception and as we were out all day expected it to be fixed. When we returned around midnight nothing had been done. Reception then offered to move us but it would be a downgrade from the room originally given. The new room smelt better and was comfortable but the cupboard doors didn't close fully so the lights in there "leaked out" and all you could hear was the night club music. We have stayed with M Gallery before and it was excellent. Based on this experience we would never return. However, your staff were very polite and wanted to please. It was a shame that what was delivered did not meet their promises.

Excellent, except that I was charge AED 230 for laundry wrongly

Customer review rating 4.2/5

Stephen M. Business - 25/11/2019 Confirmed reviews ALL

The rooms are excellent and the housekeeping. The rooftop bar is also great and the Signature restaurant outstanding. Overall the staff were wonderful, polite and could not have been more helpful.

Poor night of sleep

TripAdvisor rating 4.5/5

cjhoffman1 Couples - 25/11/2019 TripAdvisor review

Hotel was very pleasing upon check-in and entering our room. Wood floor was not all that clean. All was good until about midnight. This is when the club on the roof started to play loud music with deep bass that vibrated down the walls. We did not get much sleep for the next few hours. This was the worst night of our 2 week trip and made for a very long next day. Upon checkout the front desk person was confused and not sure why the music was so loud.

Dear cjhoffman1, Thank you for taking the time to tell us about your experience at the The Canvas Hotel, MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirco Iada General Manager

Good quality price compromise

Customer review rating 4.2/5

I. A. Couples - 24/11/2019 Confirmed reviews ALL

It was our second stay in Canvas hotel. Everything was good, the only problem was very bad smell in the room, something like humidity, probably because of the poor ventilation system. Staff was very helpful - reception, italian girl in the breakfast room. Breakfast was good, the only suggestion is to add more vegan milks - not only soya, but also coco, almond ect. Just because it becomes very "trendy" :) But in general, if we will find good offer, for sure during our next stay in UAE we will valuate stay also Canvas hotel.

Less than expected

Customer review rating 4.2/5

Thamir A. Business - 24/11/2019 Confirmed reviews ALL

From furniture, living quality, service to overall experience, this is barley a 3-4 star hotel.

nice hotel, good staff

Customer review rating 4.2/5

J. Business - 21/11/2019 Confirmed reviews ALL

The hotel is ok, however for the brand MGallery I would expect better F&B offering. Rooms are nice, however doors are not sound proof. Quality of tea and coffee in the room is not at the level I find in MGallery hotels in Europe

Dear Mr. J., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like you to rest assured that your kind remark will be taken into consideration.We will ensure to share your feedback to the concern department for necessary action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

Condition of exec room not worthy of a MGallery

Customer review rating 4.2/5

Dan Families - 20/11/2019 Confirmed reviews ALL

Room needs refurbishing. Bathroom cleanliness left to be desired. Cupboard doors, drawers, closets feel old as none were aligned or opening/closing properly. Booking experienced was the worst I've ever come across - prepayment taken by Accor website and then hotel emails me asking for separate payment (as their systems are not integrated). In short, not worthy of a MGallery by Sofitel.

Dear M. A., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

very pleased

Customer review rating 4.2/5

Cornel P. Couples - 19/11/2019 Confirmed reviews ALL

The hotel itself , the facilities and the food were all gorgeous .Very nice and helpfully staff. Many thanks to Ousman which was super friendly and professional.

Dear Mr. P., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

perfect place

Customer review rating 4.2/5

Jpb Couples - 18/11/2019 Confirmed reviews ALL

Beautiful room , breakfast ok . swim pool average my view . was a nice stay , and this hotel is really great . good service

Dear Mr. Philippe, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager
Customer review rating 4.2/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

Very good

Will be Back

Customer review rating 4.2/5

Amer Y. K. Business - 13/11/2019 Confirmed reviews ALL

Experienced & knowledgeable staff from the time I check in , during the duration of stay and while checking out .

Dear Mr. E., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dubai