The Canvas Hotel Dubai - MGallery Collection 5 stars

Name: The Canvas Hotel Dubai - Mgallery Hotel Collection, Hotel in United Arab Emirates - ALL
Address: 23 Kuwait Street, Port Rashid, DUBAI, 116656, AE
Telephone: +97143868111
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 487 reviews

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33 33 photos

23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

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The Canvas Hotel Dubai - MGallery Collection

Boutique hotels with personality for a remarkable travel experience

Situated in the middle of historic Dubai, the 5-star The Canvas Hotel Dubai MGallery Hotel Collection features modern accommodations, which located in Bur Dubai, within walking distance from Dubai Museum, Dubai Creek, the Heritage Centre of the city and Gold Souk. It offers a 1000 m² spa and free Wi-Fi is available in the entire hotel.
The rooms feature nonsmoking modern style and include a seating area with a flat-screen TV. The bathroom has a bathtub, a shower and includes free toiletries.

Situated in the middle of historic Dubai, the 5-star The Canvas Hotel Dubai MGallery Hotel Collection features modern accommodations. Hotel is located in Bur Dubai, within walking distance from Dubai Museum, the Heritage Centre of the city and Gold Souk. Situated in the middle of historic Dubai, the 5-star The Canvas Hotel Dubai MGallery Hotel Collection features modern accommodations. Hotel is located in Bur Dubai, within walking distance from Dubai Museum, the Heritage Centre of the city and Gold Souk.

Dubai is undoubtedly one of the most unique cities in the world. For those with an untreatable case of wanderlust, this city is a traveler's dream. Dubai has historic sights, futuristic architecture, active night life and out-of-this-world attractions.

From the moment you step into our glass-ceilinged atrium the stage is set for a memorable stay. Perhaps you will dedicate time to explore Bur Dubai's heritage or join for a sunset on a Skyline Rooftop. This is your unique stories. Stories that stay.

ANKUSH KAUL, Hotel Management

Hotel extras

In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.
Rooftop swimming pool with Dubai Skyline view
Treatment Spa rooms and city's largest private Jacuzzi
An array of dining and entertainment venues

Our accommodation(s)

Room

SUPERIOR ROOM with 1 king size bed

4 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

SUPERIOR ROOM with 2 single beds

4 pers. max
42 m² / 452 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

EXECUTIVE ROOM, 1 King Size Bed, High Floor

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

JUNIOR SUITE, 1 King Size Bed

4 pers. max
52 m² / 559 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

4 pers. max
70 m² / 753 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

DUPLEX SUITE, Lounge Access, 1 King Size Bed, High Floor

4 pers. max
130 m² / 1399 sq ft

Bedding 2 x King size bed(s)
Views: City View

See availabilities

Hotel location

The Canvas Hotel Dubai - MGallery Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

+971 4 386 8111

+971 4 386 8222

Railway station
Highway exit

AL FAHIDI METRO

Railway station

Access: 1.2 km / 0.75 mi 15 min walk / 10 min drive

E11

Highway exit

Access: 6.2 km / 3.85 mi 11 min drive

Dubai Frame

Tourist attraction

Twin Towers Shopping Centre

Tourist attraction

Dubai Glow Garden

Amusement park

Heritage Shindagha Village

Art and Culture

Dubai Garden Glow

Amusement park

Saeed Al Maktoum House

Tourist attraction

Al Fahidi Fort and Dubai Museum

Museums

Etihad Museum

Museums

La Mer Beach

Beach area

Meena Bazaar

Shopping district

Gold & Spice Souq

Shopping district

Al Khaleej Center , Bur Dubai

Shopping centre/mall

Mall of the Emirates

Shopping centre/mall

Burjuman Shopping Mall

Shopping centre/mall

The Dubai Mall

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

Near the property

Car park

Signature by Sanjeev Kapoor

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

All Day Dinning Restaurant

International buffet restaurant for breakfast.

The Canvas Café.

Lobby Café.

Estrellas Rooftop Lounge

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Pool

Located under the open sky with the view to the skyline of Dubai our pool make it a perfect place for a family relaxation and sunbathing on the sunbeds with Estrellas cocktail services.

Fitness center

State of the art Health Club, fully equipped with cardio area, weight area and fitness area. Opened 24 hrs a day for all hotel guests.

Spa

At Myst Spa , our mission is to introduce you to an exclusive spa experience, aligning the total well-being of the body mind and spirit. A spa treatment should be an everyday affair.

Meetings & Events

Non contractual photo

Number of Meeting Room: 3
Surface of the largest room: 185 m² / 1991 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 80

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Weddings

Non contractual photo

Yes

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 487 reviews

Samer S. G. S. H. Couples - 8/24/2026 Confirmed reviews ALL

Unfortunately, our stay was uncomfortable and disappointing. Some furnishings, particularly the chairs, were old, visibly worn and not clean. The television switched itself back on whenever we turned it off, forcing us to sleep with the disturbing light from the screen. The towels had an unpleasant smell, and despite requesting replacements four times, we only received them after going personally to reception, approximately three hours later. We then discovered that the shower gel container was empty. Although we were promised a replacement within 15 minutes, it was never provided before our departure. Furthermore, closing the swimming pool at 6:30 p.m. during summer is unreasonable and prevented us from enjoying it. A hotel stay should be comfortable and relaxing, but unfortunately, this experience was neither.

Daer Samer, Thank you for taking the time to share your detailed feedback. I sincerely apologize that your stay was uncomfortable and did not meet the standards you expected from us. I am truly sorry for the experience you encountered during your stay, particularly regarding the room and our hotel facilities. We understand how important it is for our guests to feel comfortable and relaxed throughout their stay. We also appreciate your feedback regarding the swimming pool timings. We understand that our guests would like to make the most of our facilities, particularly during the summer months, and your comments will certainly be taken into consideration. Please be assured that your concerns have been taken seriously and will be shared with the respective department heads for immediate review and corrective action. The issues you experienced are not reflective of the standards of comfort, service, and hospitality that we strive to provide. I am genuinely sorry that we fell short during your visit and that we left you with a disappointing impression of Canvas Dubai. We sincerely value your feedback and hope that, in the future, we may have the opportunity to restore your confidence in us. Warm regards, Ankush Kaul General Manager

Ravinder S. A. S. Couples - 8/23/2026 Confirmed reviews ALL

Dear Mr. Ravinder, Thank you for your wonderful review. We are delighted to know that you had a great experience at Canvas Dubai and found our team friendly, supportive, and attentive. We are especially pleased that you appreciated the room upgrade and that our team could make your stay even more enjoyable. It is wonderful to hear that you plan to visit us again. We truly look forward to welcoming you back and creating another memorable experience for you. Warm regards, Ankush Kaul General Manager

Sagar V. Business - 8/11/2026 Confirmed reviews ALL

Dear Mr. V., Thank you very much for your wonderful feedback and recommendation. We are delighted to know that you had an excellent stay and enjoyed our spacious rooms and courteous service. It is especially pleasing to hear that Geetika and Abdel were kind and made your stay more enjoyable. We will certainly share your kind words with them. Your recommendation means a great deal to us and is a wonderful encouragement to the entire team. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Warm regards, Ankush Kaul General Manager

Vadim R. P. Solo - 8/8/2026 Confirmed reviews ALL

Low loyalty to premium clients (I spent all 9 nights at the hotel in a room without an upgrade, asked for one three times, and they never returned any feedback). Poor room service (the sink and bathtub ran out of soap on the second day; for the remaining seven nights, I had to go to the shower becose it was only there. I asked several times for refills everywhere, but the staff never did). Hot water in pool.

Dear Mr. Vadim, Greetings from The Canvas Hotel Dubai – MGallery Hotel Collection! Thank you for taking the time to share your detailed feedback. I sincerely apologize that your nine-night stay did not meet the level of service and attention you deserved. I am particularly concerned to learn about your experience regarding the room upgrade requests. Having raised the request three times and not received any follow-up from our team is not acceptable. Regardless of availability, we should have communicated clearly and kept you informed. I also sincerely apologize for the shortcomings in our room service. Regarding the pool temperature, we also regret that the water was uncomfortably warm during your stay. We understand how this can affect the overall experience, and the matter will be reviewed with our relevant team. Your feedback is valuable, and I assure you that these concerns will be taken seriously as we work to improve our service consistency and guest communication. We truly appreciate your loyalty and hope to have the opportunity to welcome you back and provide the experience you should have received. Warm regards, Ankush Kaul General Manager

Tafadzwa V. C. Solo - 8/8/2026 Confirmed reviews ALL

Dear Tafadzwa, Greetings from The Canvas Hotel Dubai – MGallery Hotel Collection! Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to know that you enjoyed the comfort and quietness of your room, and that all the amenities were in perfect working condition. It is especially pleasing to hear that our team was attentive and responsive to your requests and that you enjoyed the variety and quality of our breakfast selection. Your kind words are a great encouragement to our entire team. We truly appreciate your choosing to stay with us and are thrilled to know that you loved your experience. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Ankush Kaul General Manager

Web-users rating

Other web-users rate our hotel

497 reviews 7.2/10 Location
1,323 reviews 7.3/10 Room
2,028 reviews 8.7/10 Service
22 reviews 7.1/10 WiFi
596 reviews 5.3/10 Cleanliness
463 reviews 7.1/10 Breakfast
123 reviews 5.3/10 Pool
45 reviews 5.3/10 Wellness Area

28 reviews 7.3/10 Location
81 reviews 6.7/10 Room
81 reviews 9.2/10 Service
42 reviews 5.3/10 Cleanliness
39 reviews 7.3/10 Comfort
23 reviews 6.7/10 Breakfast
22 reviews 5.3/10 Amenities
6 reviews 5.3/10 Pool

27 reviews 7.3/10 Location
65 reviews 5.5/10 Room
80 reviews 6.6/10 Service
35 reviews 6.3/10 Breakfast
31 reviews 5.8/10 Cleanliness
30 reviews 6.6/10 Food
18 reviews 5.2/10 Amenities
10 reviews 6.1/10 Value

10 reviews 7.3/10 Location
28 reviews 6.9/10 Room
35 reviews 8.2/10 Service
11 reviews 7.5/10 Comfort
11 reviews 6.8/10 Vibe
10 reviews 5.6/10 Cleanliness
8 reviews 7/10 Breakfast

13 reviews 7.1/10 Location
25 reviews 6.3/10 Room
29 reviews 8.7/10 Service
15 reviews 4.8/10 Cleanliness
14 reviews 7/10 Vibe
13 reviews 7.1/10 Comfort
12 reviews 5.6/10 Amenities
9 reviews 6.6/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At The Canvas Hotel Dubai - MGallery Collection, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, The Canvas Hotel Dubai - MGallery Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.