Dear Mr. T., Thank you very much for your wonderful feedback and for taking the time to recognize our team. It is truly rewarding to hear that you enjoy returning to Canvas and that our team’s genuine care, teamwork, and recognition of our returning guests contribute to an excellent experience. Your kind words are a great encouragement to all of us and will certainly be shared with the team. We sincerely appreciate your continued trust and loyalty, and we look forward to welcoming you back to Canvas again soon. Warm regards, Ankush Kaul

Dear Mr. Mohamed, Thank you for taking the time to share your feedback with us. We are delighted to know that you had a pleasant stay and that everything was to your satisfaction. Your kind feedback is truly appreciated and serves as great encouragement to our entire team. We look forward to welcoming you back and making your next stay equally enjoyable. Warm regards, Ankush Kaul General Manager

Dear Mr. Pranesh, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for taking the time to share your detailed feedback. While we are pleased to know that you found our service good, we sincerely regret that the cleanliness and maintenance of the room did not meet your expectations. We are particularly concerned to hear about the condition of the chair and the dust you experienced from the carpet. This is certainly not the standard of cleanliness and comfort we aim to provide. We appreciate you bringing these specific concerns to our attention, as they allow us to address them with our Housekeeping and relevant teams. We sincerely apologize for the inconvenience and disappointment caused. Your feedback is taken seriously, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Ankush Kaul General Manager

Dear Mr. S., Thank you for taking the time to share your detailed feedback and for rating your experience. We are delighted to know that you enjoyed the comfort of our rooms, our breakfast, and the service provided by our team. It is especially wonderful to hear you appreciated Geetika and our Front Office team. I will certainly share your kind words with them, as recognition from our guests is a great motivation for the team. At the same time, we sincerely appreciate your honest comments regarding the condition of the property. Your observations about the wooden flooring and the soap dispensers are well noted. We understand that regular upkeep and maintenance are essential to preserving the comfort and standards our guests expect. We are continuously working on improving and maintaining the property, and your comments help us focus on the areas that matter most to our guests. Thank you once again for your valuable feedback and for recognizing our team. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards, Ankush Kaul General Manager

Dear Mr. HarshadKumar, Thank you for taking the time to share your detailed feedback. We truly appreciate your honest comments regarding the location, accessibility, hotel interiors, terrace experience, and service. We are pleased to know that you enjoyed the atmosphere of our terrace and understand your observations regarding transportation and the overall condition of the hotel. Your feedback is valuable to us and helps us identify areas where we can improve the guest experience. We sincerely regret that certain aspects of your stay did not meet your expectations. Your comments will be shared with the respective teams for careful review and consideration. Thank you once again for choosing Canvas Hotel Dubai and for sharing your experience with us. Warm regards, Ankush Kaul General Manager

Dear Karen K., Thank you for taking the time to share such detailed feedback and for highlighting these concerns with us. Please accept my sincere apologies that your experience at The Canvas Dubai – MGallery fell significantly short of the standards you expected and the standards we are committed to delivering. I am particularly concerned by your comments regarding the condition of the linen and towels. A towel with a visible hole and frayed fabric, as well as a worn and damaged pillowcase, should never have been placed in a guest room. This clearly reflects a lapse in our quality control, and we take your comments very seriously. Your point regarding basic standards and attention to detail is well taken. Clean, well-maintained linen and a fresh, properly inspected guest room are fundamental expectations, and we acknowledge that we did not meet those expectations during your stay. We also appreciate you providing photographs, as they help us better understand the condition you encountered and enable us to follow up with the relevant teams more effectively. Your feedback will be used to reinforce our room inspection and quality-control procedures and to ensure that such issues are identified and addressed before a room is presented to a guest. We sincerely regret that your experience did not reflect the standards associated with The Canvas Dubai, MGallery and the Accor brand. Thank you for bringing these shortcomings to our attention. We hope to have the opportunity to restore your confidence in us and provide you with the level of experience you should have received from the outset. Warm regards, Ankush Kaul General Manager

Dear Ms. Elena, Thank you very much for your wonderful review and for choosing to stay with us for a second consecutive year. It is truly rewarding to know that your experience continues to be exceptional. We are delighted that you enjoyed the beautiful surroundings, our rooms, and the service provided by our team. Your kind words about the warmth and kindness of our colleagues mean a great deal to us. A special thank you for recognizing Mustafa, our lifeguard. We will certainly share your lovely comments with him. It is wonderful to know that his caring and friendly nature helped make your stay even more enjoyable. Thank you once again for your continued trust and loyalty to The Canvas Dubai. We are already looking forward to welcoming you back for another memorable stay. Warm regards, Ankush Kaul General Manager

Dear Mr. P., Thank you very much for taking the time to share your feedback and for rating your experience 9/10. We are delighted to know that you had a very happy and comfortable stay with us. We also appreciate your kind understanding regarding the breakfast seating arrangements. We are pleased that our team was able to offer you an alternative seating option, and we will certainly take your suggestion regarding additional team assistance during busy breakfast periods into consideration. Your feedback is valuable to us as we continue to improve the comfort and convenience of our guests’ dining experience. Thank you once again for choosing The Canvas Dubai. We look forward to welcoming you back for another pleasant and comfortable stay. Warm regards, Ankush Kaul General Manager

Dear Ms. S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We are particularly concerned to learn about the condition of your room, including the cleanliness issues, stains, and presence of fungus. This is certainly not the standard we expect from our hotel, and we take your comments very seriously. We will be addressing these concerns with our Housekeeping and Maintenance teams and reviewing the room thoroughly to ensure the necessary corrective action is taken. We also sincerely regret that we were unable to accommodate your early check-in request, especially considering that you had communicated this request well in advance. While early check-in is subject to room availability, we understand your frustration, particularly after making repeated requests. We are equally sorry that your early departure resulted in you missing breakfast and that we were unable to provide the level of assistance and consideration you expected. Your feedback highlights several areas where we fell short, and we genuinely appreciate you bringing them to our attention. We hope you will allow us the opportunity to restore your confidence in The Canvas Dubai and provide you with the standard of experience you should have received from us. Warm regards, Ankush Kaul General Manager

Dear Mr. Gahfer, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you sincerely for your wonderful words. It is always a pleasure to welcome you back, and we are truly grateful to know that we continue to hold a special place in your heart. Your kind support means a great deal to our entire team. We look forward to welcoming you again and again. Warm regards, Ankush Kaul General Manager

Dear Manpreet, Thank you for taking the time to share your feedback and for highlighting the positive aspect of our location. I am sorry to hear that several areas of your stay did not meet your expectations, particularly the room cleanliness, ambience, and luggage assistance. I especially regret that you had to manage your luggage while travelling alone with your 10-year-old child. Our team should have been more attentive to your needs, both upon arrival and at the time of departure. Please accept my sincere apologies for this inconvenience. Your comments regarding room cleanliness and the overall ambience have been shared with the relevant teams for immediate attention. We appreciate your honest feedback and hope we have the opportunity to provide you and your family with a much more comfortable and attentive experience in the future. Warm regards, Ankush Kaul General Manager

Dear Abisheak, Thank you for taking the time to share such detailed feedback and for rating your stay 8/10. We are pleased to know that you had a great overall stay, while we also appreciate your honest comments on the areas that require improvement. I sincerely apologize for the repeated housekeeping issues you experienced, including towels not being provided, teacups not being cleaned, inconsistent washroom cleaning, and drinking water not being replenished properly. This is not the level of consistency we expect from our team. We also appreciate your feedback regarding the RFID access for the lifts. We understand your concern about the additional steps and inconvenience it may sometimes cause. Thank you again for your constructive feedback. We value your comments and hope to provide you with a more seamless experience on your next visit. Warm regards, Ankush Kaul General Manager

Dear Dr Arshad, Thank you for your kind feedback and for sharing your experience with us. We are delighted to know that you enjoyed our convenient location, clean and comfortable rooms, excellent service, and breakfast. We are especially pleased that you appreciated the courtesy and warm hospitality of our team. Your kind words are a wonderful encouragement to all of us. Thank you once again for choosing to stay with us. We look forward to welcoming you back and making your next stay just as enjoyable. Warm regards, Ankush Kaul General Manager

Dear Hamza, Greetings from The Canvas Dubai-MGallery Hotel Collection! We’re delighted to know that you had a great stay and enjoyed our breakfast selection, tidy rooms, and prompt room service. It is especially pleasing to hear your appreciation for our housekeeping team and the friendly service provided by our colleagues. I will be sure to share your kind words with the team, as recognition from our guests is always greatly valued. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience. Warm regards, Ankush Kaul General Manager

Dear Mr. Dileep, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had an excellent stay and were pleased with the service provided by our team. Your kind words about our Front Desk staff being professional and friendly are truly appreciated. We believe that genuine hospitality begins with making every guest feel welcomed and valued, and it is rewarding to know that our team made a positive impression during your stay. We look forward to welcoming you back and providing you with another memorable experience. Warm regards, Ankush Kaul General Manager

Dear Mr S. A., Thank you for taking the time to share such detailed and thoughtful feedback following your extended stay with us. We truly appreciate both your kind words and the constructive observations you have shared. Feedback of this nature is invaluable to us as it allows us to recognize our colleagues for their efforts while identifying areas where we need to improve. It is particularly gratifying to know that, despite the concerns you experienced, several members of our team contributed positively to your stay. We are delighted to hear your appreciation for the entire Front Office team. We will certainly share your compliments with them, as recognition from a guest who has stayed with us for an extended period is extremely meaningful. We are equally pleased that the team at Estrellas Rooftop, particularly Mr. Ripin and his team, were able to provide you with such a memorable experience. Your comments regarding their attention to your dietary requirements and allergies, their flexibility, and the quality and variety of food and beverages are sincerely appreciated. We are especially proud to hear you describe this as one of the best Lounge experiences you have had during your travels. We also thank you for recognizing Mercy and her team for maintaining the cleanliness and hygiene of your room, as well as Chef Mohit, Chef Navjot, Chef Sandeep and Chef Heera for their efforts in accommodating your dietary requirements. Your appreciation of Mr. Pankaj, Mr. Haroon, Ms. Parminder, Mr. Sonit and the wider breakfast team will also be shared with them. At the same time, we are genuinely sorry that several aspects of your stay did not meet the standards you expected from us. Regarding the fluctuating room rates and the challenges, you experienced with the Accor 25% offer, we understand your frustration. While room rates can vary according to availability, demand and booking conditions, we recognize that significant differences during a prolonged stay can understandably be disappointing. We will review the concerns you raised regarding the rate structure and the application of the offer with the relevant commercial and Accor teams. We are also concerned by your comments regarding the in-room amenities. We agree that small details can have a significant impact on the overall experience, particularly for guests staying in our higher room categories. Your comments regarding the clarity and confidence of information provided about egg ingredients are especially important to us. We sincerely regret that you did not receive clear and consistent information. When a guest has dietary restrictions or allergies, there must be absolute clarity regarding ingredients, preparation and cross-contamination risks. We have also taken note of your detailed observations regarding the Executive Lounge. We understand that this was the most disappointing part of your experience, particularly after the positive service you received from the Estrellas team. We also acknowledge your concern regarding the perceived imbalance between the quality and variety of vegetarian and non-vegetarian items during the evening service. Most importantly, we appreciate your suggestion that the Lounge concept should be reviewed against the needs and demographics of our regular Executive guests. This is a valuable point. Our Lounge offering should not simply fulfil a checklist of inclusions; it should provide a genuinely worthwhile experience that reflects the expectations of guests who choose to stay with us. Your recommendation to benchmark our Lounge against other Accor properties and leading hotels is also well received. We will be reviewing the overall Lounge concept, including its menu, service standards, beverage selection, presentation and operating procedures. Please be assured that your comments have not been taken as criticism of individual colleagues. On the contrary, we recognize your point that the shortcomings you experienced can overshadow the considerable efforts made by team members such as Ms. Geetika and her colleagues, Mr. Ripin and his team, and Mr. Pankaj and the breakfast team. We are grateful that you took the time to distinguish between the excellent service provided by our colleagues and the operational areas that require improvement. We sincerely thank you for recommending improvements rather than simply highlighting the shortcomings. Your feedback has been shared with the respective department heads for review and follow-up. Thank you once again for your loyalty, your detailed feedback, and for recognizing the colleagues who made a positive difference during your stay. Warm Regards Ankush Kaul General Manager

Dear Mr. Akash, Thank you very much for your wonderful feedback and for the perfect 10/10 rating. We’re delighted to know that you had a comfortable stay and were happy with the overall service and hospitality provided by our team. Your appreciation means a great deal to us and is a wonderful motivation for the entire team to continue delivering warm and attentive service. We look forward to welcoming you back for another memorable stay. Warm regards, Ankush Kaul General Manager

Dear Saravana, Thank you for sharing your lovely feedback and for rating your stay 8/10. We’re delighted to know that you had a comfortable and pleasant stay and enjoyed the facilities provided at our hotel. It’s wonderful to hear that you had a great time with us. Your kind words are a great encouragement to our team, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable and memorable stay. Warm regards, Ankush Kaul General Manager

Dear Mr. Mohammed, Thank you for taking the time to share your detailed feedback. I am truly sorry that your experience did not meet your expectations, especially on such a special occasion as your honeymoon. We completely understand how important this celebration was to you, and we regret that the complimentary cake did not reflect the level of thought, presentation, and care you were expecting. While the gesture was intended to make your stay more memorable, we recognize that the execution fell short, and for that, we sincerely apologize. Your feedback is a valuable reminder that special occasions require an extra level of attention to detail. We will review this with our team to ensure that celebrations such as honeymoons receive the care and personal touch they deserve. We are genuinely sorry that we could not create the memorable experience you had hoped for. Thank you for bringing this to our attention, and we hope we may have the opportunity to regain your trust in the future. Warm regards, Ankush Kaul General Manager