The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating 4.2/5 916 reviews

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The Canvas Hotel Dubai - Mgallery Hotel Collection
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+ 23 Services

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUBAI AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656 dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

SUPERIOR ROOM with 1 king size bed

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

Signature by Sanjeev Kapoor

Type of cuisine: Indian

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

All Day Dinning Restaurant

Type of cuisine: International

International buffet restaurant for breakfast.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Canvas Café

Type of cuisine: Cafe

Lobby Café

Estrellas Rooftop Lounge

Non contractual photo

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 185

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

916 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,553 reviews

Bad Experience

TripAdvisor rating 1.0/5

koushikVoo7 Business - 13/04/2021 TripAdvisor review

Not recommend at all. Will not stay here again. There was a party in Neighbouring room too much shouting and loud music . Complaint given to reception but no use. Not good for family and business travelers.

Dear koushikVoo7, thank you for taking your time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced during your stay so far. Our F&B Director, Mr. Ankush has reached out to you and we hope that you will allow us the opportunity to turn your experience around and enjoy the remainder of your stay. Meanwhile we remain at your service. Warm regards Christina Assmann Hotel Manager

Great stay.

Customer review rating 4.5/5

Kristiana Couples - 08/04/2021 Confirmed reviews ALL

My over all stay was great. It was only overnight and I wish I could've stayed longer. Hotel staff was very accomodating especially Ms Ratha and the waitresses at the restaurant. They gave us late check out despite the high occupancy which was so nice of them. Will definitely come back.

Dear Kristiana , We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ratna and the waitresses. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we already look forward to welcoming you back again. Sincerely, Christina Assmann Hotel Manager

Excellent stay & it’s well located in city

Customer review rating 5.0/5

Nupur S. Couples - 06/04/2021 Confirmed reviews ALL

The rooms were quite spacious & breakfast was also good.

Dear Nupur S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. We are pleased that you enjoyed our spacious rooms and breakfast and we hope to welcome you back again soon. Sincerely, Christina Assmann Hotel Manager

Very average, not a 5* Hotel

Customer review rating 2.5/5

Imane Couples - 03/04/2021 Confirmed reviews ALL

The hotel was fine, but I didn't expect to have the reception in the basement ... Also, the breakfast was very average, not at all a 5* Hotel breakfast, but more of a 2 or 3* hotel breakfast ... Also, the pool is located in the middle of a restaurant ... So you swim in front on people eating their food which I thought was weird, and also, the hotel staff is not very welcoming ... I ordered something to be delivered in my room, and they told me to come to the reception to receive it ... Every 5* Hotel should have a concierge service ...

Dear Imane, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - Mgallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a most valued ALL Diamond member this is certainly not the lasting impression we wanted to leave. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Above and Beyond

Customer review rating 5.0/5

Josh Solo - 28/03/2021 Confirmed reviews ALL

Considering that I am a flight attendant, The Canvas Hotel has got to be the best hotel I've ever been to! I am so impressed how kind all the staffs were! I wish I could remember their names! Everyone in this hotel are not just trained to give excellent service, but I will never forget how kind and humble they are. One time I did a room service for breakfast and it was the same employee who gave me room service in the evening, he greeted me with the same smile as he did in the morning. I was expecting him to be tired because he's been working the whole day, but he wasn't. Kindness goes a long way and that's what makes a great customer service.

Dear Josh, Thank you for choosing to stay at the The Canvas Hotel Dubai - MGallery Hotel Collection and for your continued loyalty as a valued ALL Silver member. It is always a pleasure to receive positive feedback and as you mentioned, being a flight attendant and being well travelled we truly appreciate the lovely comments you have shared. We will certainly share your feedback with the team, as I am sure it will serve as further encouragement in our continuous efforts to improve our services. We hope to welcome you back again soon. Warm regards Christina Assmann Hotel Manager

Very good stay

Customer review rating 4.0/5

Ram Business - 25/03/2021 Confirmed reviews ALL

Had a comfortable stay and hotel located at prime location near beach

Dear Ram, Thank you for sharing your experience following your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you enjoyed your stay and our convenient location close to the beach. We hope we will have the opportunity to welcome you back again soon. Meanwhile we remain at your service. Sincerely, Christina Assmann Hotel Manager

Good stay. friendly staff.

Customer review rating 4.0/5

Soumitro R. Business - 24/03/2021 Confirmed reviews ALL

Satisfactory. Rooms were large with satisfactory ammenities. Hotel must routinely take precautionary measure against legionella bacteria. This is more so owing to possible extended non -occupancy of rooms.

Dear Soumitro R., Thank you for sharing your feedback following your recent stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback and your kind comments will be shared with the team, especially Mi Mi and Beni. We are pleased to see that you also liked our spacious rooms and have taken note of your suggestion to add some colour. As for the precautionary measures you mentioned, please rest assured that we carry out regular tests, which are also a requirement by Dubai Municipality and the results reported accordingly. Thank you again for sharing your experience, and your feedback. We certainly hope that we will have the opportunity to welcome you back in the near future. Sincerely, Christina Assmann Hotel Manager

Decent Stay

Customer review rating 3.5/5

Shaun Solo - 18/03/2021 Confirmed reviews ALL

The Hotel is decent Location is a bit off But if you have a car it doesn’t matter Rooms are good But with some flaws, my desk drawer never closed and the AC kept making noise Breakfast was decent but the executive lounge was closed

Dear Shaun, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you had an overall pleasant stay, but would like to apologize for any inconvenience caused due to the A/C noise and the desk drawer not closing properly. Rest assured this has been addressed to avoid re-occurrence in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Awesome stay, very happy

Customer review rating 5.0/5

Kunal K. B. Business - 17/03/2021 Confirmed reviews ALL

I loved the brief stay at the hotel which was quite above my expectations.

Dear Kunal B., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with Cherry, Ronaldo, Geeta and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Nice & spacious rooms

Customer review rating 3.5/5

Anish G. Couples - 15/03/2021 Confirmed reviews ALL

It was a nice experience overall. But room services are very poor. They don’t respond. Even after informing the things at reception things are not done.

Dear Anish g., Thank you for taking your time to review your recent experience with us. While we are pleased to see that you enjoyed your stay overall, please accept our sincerest apologies for the inconvenience you experienced with the bath tub stopper not working and your room not being serviced as requested. Rest assured this has been addressed with the team to avoid reoccurrence and we hope that we will have the opportunity to welcome you back and to serve you better. Meanwhile we remain at your service. Sincerely, Christina Assmann Hotel Manager

Beautiful rooms

Customer review rating 5.0/5

Shiv D. Couples - 13/03/2021 Confirmed reviews ALL

Where should I start. It was my honeymoon trip and thanks to Canvas team to make it so beautiful. Everything was perfect from lobby to corridors, from rooms to toilets. Everything was just above the expectations.

Dear Shiv D., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback and we are delighted that you had a great experience. Thank you also for the time you have taken to highlight Mr. Saroj with whom I have shared your kind comments. We look forward to welcoming you back, maybe for one of the many anniversaries to come. Warm regards Christina Assmann Hotel Manager

Good stay. Excellent staff!!

Customer review rating 4.5/5

A. Business - 11/03/2021 Confirmed reviews ALL

It was a nice stay. Amazing staff, especially a man who was flexible to arrange a breakfast table for us. He made an amazing coffee and kept checking on us. He handle the issue in a very professional way. I had a good stay. Thank you!

Dear A., Warm Greetings from the The Canvas Hotel Dubai - MGallery Hotel Collection. We appreciate the time you have taken to review your recent stay and are pleased to see that you enjoyed your experience, especially the breakfast service. Your feedback will be shared with the team, as I am sure it will serve as further encouragement in our continuous efforts to improve our services. We hope we will have the opportunity to welcome you back again soon and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

Good stay

Customer review rating 3.5/5

Bart Business - 07/03/2021 Confirmed reviews ALL

Having been to Dubai a lot recently, I stayed here for a week, in March. Staff were all very pleasant and excellent breakfast. A little disappointed some of the F&B outlets are still closed as a result of Covid. I feel the hotel used to be premium but is ageing a little bit. Unfortunately the location and surroundings were not as I expected however I would consider staying again.

Dear Bart, Thank you for taking your time to share your feedback following your recent stay with us at The Canvas Hotel Dubai - MGallery Hotel Collection. We appreciate your loyalty as a valued ALL Silver member as well as your positive as well as constructive feedback. It is only through feedback like yours that we are able to improve our services. Please allow me to apologize for any inconvenience caused due to some of our 3rd party F&B outlets being closed due to COVID restrictions as per government guidelines as well as the Executive Lounge being operated via our Restaurants. I am also sorry for any delay caused during your arrival. We are pleased to see however that you enjoyed our breakfast service and we look forward to the opportunity to welcome you back again in the future to serve you better. Thank you once again for sharing your experience. Sincerely, Christina Assmann Hotel Manager

Good stay

Customer review rating 5.0/5

Adnan Business - 03/03/2021 Confirmed reviews ALL

we are very satisfied with the stay and accommodation

Dear Adnan, Thank you for choosing the The Canvas Hotel Dubai - MGallery Hotel Collection for your recent stay in Dubai. We are pleased to see that you enjoyed your experience with us and hope we will have the opportunity to welcome you back in the near future. Sincerely, Christina Assmann Hotel Manager

Like the look of the hotel

Customer review rating 3.0/5

Francois Business - 02/03/2021 Confirmed reviews ALL

Front desk lady is so friendly and helpful. Really enjoyed speaking to her

Dear Francois, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. Your feedback is important to us and I would like to apologize for any inconvenience caused due to the cleanliness in the room. During these times focus on cleanliness is even more essential and special attention is given to ensure all is sanitized. Therefore I was surprised to see your comments and this was immediately addressed with the Housekeeping Manager for follow up and action. We are pleased to see however that you enjoyed a pleasant conversation with one of our Front Desk Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Christina Assmann Hotel Manager

Reasonable stay

Customer review rating 3.5/5

Gulam I. Couples - 28/02/2021 Confirmed reviews ALL

Had to change rooms due to issues in them, layout and general facilities / amenities in the rooms are sufficient, but are not to the required standards and some very inconvenient or practical during use. (Especialy the suits as I did not use the standard rooms which seem to have a better layout) ALL STAFF ARE AMAZING and praiseworthy, and will go out of way to please. Special thanks go to the front office manager Eunice who was very professional in handling my complaints and was always very helpfull. Would surely return but more due to the friendliness of the staff who made us feel at home.

Dear Golam I., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We would like to apologize for the inconvenience you were initially caused due to the room layout. We are pleased to see however that Eunice was able to assist you to improve your stay. Thank you for pointing out the helpfulness and friendliness of the team. I am sure your feedback will serve as further encouragement in our continuous efforts to improve our services. We hope we will have the opportunity to welcome you back again soon. Meanwhile we remain at your service. Sincerely, Christina Assmann Hotel Manager

Thumbs up

Customer review rating 5.0/5

Carlos Solo - 27/02/2021 Confirmed reviews ALL

Very good value for the money, the hotel is a one stop shop for good restaurants/bars. The food is great and it's really good to see that the hotel takes covid safety measures seriously. I really like the rooftop pool area!

Dear Carlos, Thank you for your continued loyalty and for choosing to return back to the Canvas MGallery. It is always a pleasure to receive positive feedback but also appreciate your constructive comments in regards to the linen (towels), cleanliness and your points not being credited. Typically it takes 7 days after departure for the points to be credited. I have asked the Front Desk Team to follow up on the points and to get back to you accordingly. Meanwhile we appreciate your patience. We look forward to welcoming you back again soon. Sincerely, Christina Assmann Hotel Manager

Good staff

Customer review rating 4.0/5

Ashwani K. S. Families - 24/02/2021 Confirmed reviews ALL

Food was good, housekeeping was prompt

Dear Ashwani Kumar S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Nice place

Customer review rating 4.0/5

Vishal M. Friends - 24/02/2021 Confirmed reviews ALL

Staff was really nice,to mention names i would like to give some extra credit to Sonu, Meghraj & Archi ! The manager there Vardhan had a bad instructive behavior.

Dear Vishal M., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback regarding the Manager has also been addressed and apologize for any inconvenience this caused you. Thank you again for sharing your experience, and we hope to welcome you back again in the future. Sincerely, Christina Assmann Hotel Manager

Very poor service

Customer review rating 0.5/5

Rihen Families - 24/02/2021 Confirmed reviews ALL

Have to call 5-6 times to reception or house keeping to get things done Need to improve service I stayed for 9 days i have called to change batteries in locker but till my checkout still not done

Dear Mr. Rihen, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

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