The Canvas Hotel Dubai - MGallery 5 stars

I stay here regularly. The hotel is excellent at food quality, cleanliness, location and the best compliment would be hospitable staff. From reception to other services, staff is well trained and has a pleasant behaviour. Fatiha's staff, including Fatiha are well mannered, namely Ratna, Raffael Fernandes (spellings I don't remember), Anuradha (whom I know since she was at Sea View Hotel) and all others (difficult to remember their names, because of different nationality). I have special praise for lady at the breakfast restaurant, Sweetheart, Vardaan, Mansi, Jyoti and all others. A special word of praise for Charitra Sharma at housekeeping. Yet to find a more obedient, sincere & well mannered boy. His colleague is also very hard working. Their adjacent property Sea View Hotel gives me an opportunity to enjoy vegetarian food in the evening, where Manish is excellent. The Filipino boy Roel & his wife are just excellent. He takes my care as a son. We should never take credit from the chefs. Mahinder at Canvas & the chefs at Kohinoor restaurant and the ground floor kitchen do deserve praise. Lisa at the SPA and Ethel Tabbada at the same place have excellent behaviour. They deserve appreciation. The exit from Sea View Hotel gives you an opportunity to breathe fresh air at the creek opposite Sea View Hotel. I enjoy my stay at the hotel & would recommend everyone to stay at this property

Comfortable room. Friendly staff and delicious food especially in buffet breakfast

Staff behavior is very good

very Good Experience Almost all experience was Best

When we arrived reception tried to charge us for our taxi. We had pre payed but it took a long time yo persuade him that we had. We were given a room where the lights would not turn off and the air conditioning was very smelly. At 1am the person who came turned the lights off at the fuse box and suggested we tell reception in the morning as he knew how to fix it. We told reception and as we were out all day expected it to be fixed. When we returned around midnight nothing had been done. Reception then offered to move us but it would be a downgrade from the room originally given. The new room smelt better and was comfortable but the cupboard doors didn't close fully so the lights in there "leaked out" and all you could hear was the night club music. We have stayed with M Gallery before and it was excellent. Based on this experience we would never return. However, your staff were very polite and wanted to please. It was a shame that what was delivered did not meet their promises.

The rooms are excellent and the housekeeping. The rooftop bar is also great and the Signature restaurant outstanding. Overall the staff were wonderful, polite and could not have been more helpful.

Hotel was very pleasing upon check-in and entering our room. Wood floor was not all that clean. All was good until about midnight. This is when the club on the roof started to play loud music with deep bass that vibrated down the walls. We did not get much sleep for the next few hours. This was the worst night of our 2 week trip and made for a very long next day. Upon checkout the front desk person was confused and not sure why the music was so loud.

It was our second stay in Canvas hotel. Everything was good, the only problem was very bad smell in the room, something like humidity, probably because of the poor ventilation system. Staff was very helpful - reception, italian girl in the breakfast room. Breakfast was good, the only suggestion is to add more vegan milks - not only soya, but also coco, almond ect. Just because it becomes very "trendy" :) But in general, if we will find good offer, for sure during our next stay in UAE we will valuate stay also Canvas hotel.

From furniture, living quality, service to overall experience, this is barley a 3-4 star hotel.

The hotel is ok, however for the brand MGallery I would expect better F&B offering. Rooms are nice, however doors are not sound proof. Quality of tea and coffee in the room is not at the level I find in MGallery hotels in Europe

Room needs refurbishing. Bathroom cleanliness left to be desired. Cupboard doors, drawers, closets feel old as none were aligned or opening/closing properly. Booking experienced was the worst I've ever come across - prepayment taken by Accor website and then hotel emails me asking for separate payment (as their systems are not integrated). In short, not worthy of a MGallery by Sofitel.

The hotel itself , the facilities and the food were all gorgeous .Very nice and helpfully staff. Many thanks to Ousman which was super friendly and professional.

Beautiful room , breakfast ok . swim pool average my view . was a nice stay , and this hotel is really great . good service

Very good

Experienced & knowledgeable staff from the time I check in , during the duration of stay and while checking out .