The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Stayed here for two nights in July 2021. Pros: - Really modern, artistic vibe. Everything looks new and polished - The lady that checked me in, Ratna, was really nice and friendly - The room was quite big and spacious with a lovely view of the city (and Burj Khalifa in the distance). Cannot fault the room on anything - Self-parking is always a plus, especially during COVID times - Housekeeping did an amazing job Cons: - Exiting the hotel through the parking is a bit weird lol. I would definitely stay here again.

All staff was amazing with big smile Special Thanks for Mr. Anish from FO team, Great Guy with big smile very help full, with proper details.

satisfying

With Mr. Gaurav, Mr. Anish and Mr. Asif on the desk make it look easy from Check in to check out. Assist you with all the concerns. I would highly recommend this property to my friends too.

The staff is extremely polite and it makes the experience top notch compared to other places.

I must be very serious, the Canvas Hotel is the worst service hotel I have ever stayed in. I needed the front desk to scan a document for me for personal reasons. I asked the front desk if I can use the scanner on the phone in my room for the first time. Yes, I need to wait. Then I asked him how long I need to wait. The person at the front desk told me that I need to wait 30 minutes. After I said that, I returned to the room. After 45 minutes, I called again and asked if I can use the scanner. He said no. , I asked why, he said just wait. After that I waited for another 30 minutes, and then I went straight down to the front desk and asked the person if it was okay now, but the person told me that I still need to wait, and I asked why, he said that he needed to wait for his colleague to come back (afterwards The facts proved that his colleague was not needed at all for the whole thing, it was just his excuse), and then I went back to the room once, and after waiting for another 30 minutes, I called to ask if it’s okay now, the person at the front desk told me No, then I was a little upset. I asked him why it didn't work. He told me to let you wait, and then hung up the phone before I could speak. (Can you imagine? Platinum members just need a scanned copy, ran downstairs 3 times, called 3 times, but didn't get the answer, and then was hung up, and then you are actually embarrassed to say that you provide a home away from home service for your members? I am ashamed of you all!) After that, I was very angry. I rushed to the front desk. I told the front desk to give me a refund right away and I was leaving this terrible hotel. At this time, because my voice was a bit loud, the hotel manager came out and he did not agree to refund me, but after he understood the situation, he gave me the scanned copy of what I wanted in just one minute. This fully shows that the person at the front desk intends to do this on purpose. I don't know if he is targeting me or other reasons. No matter what, this experience made me feel very bad. I stayed in this hotel for more than 3 months and everything except the room service team felt bad. The room facilities were old and the room smelled of mold. . All in all, terrible!

comfortable room and good staff and facility also after coming problem for my health condition all person like manager and reservation and ... of hotel were worry about me and very kind asking my healthly

I came with my wife and 2 kids. The reception was good. Beautiful hotel. Nice Customer service. Neat room . Amazing toilet and bath. Price was very good

My time at your hotel was very good. I felt like I was at home because everything that I needed was there. All the people working there who I had a chance to interact with were friendly. I was extremely satisfied. Keep up the good work and thank you

I am very pleased with my overall experience! All the staff are very detail oriented. Keep up the good job! The front office team deserves to be recognised for the efforts that they have put through this experience. Merci!

It was a wonderful stay everything was fantastic

Wonderful short stay with attentive staff. Could improve on check in procedure for Accor higher tier members.

This is my third stay in Canvas hotel . I always enjoyed it so far . Their beds are super comfy ! Very large room with beautiful bathtub . They have all amenities in the room . Even they upgraded me to their Junior Suites in my previous stay with them. Nice hotel option to have a quick escape from work . Thanks to Ratna in reception, Paul in breakfast room , Gunasena and Rasanjali in Reservation

Not recommend at all. Will not stay here again. There was a party in Neighbouring room too much shouting and loud music . Complaint given to reception but no use. Not good for family and business travelers.

I was warmly greeted by a lovely Indonesian lady at the front desk who checked me in ahead of time. She was friendly, portrayed a very warm manner and was helpful. Abigail was the manager and assisted her with the processing of my reward points for my day stay, however there was an error made and a deduction of two sets of reward points were taken from my account instead of one. I am still awaiting for a phone call, email and/or update of my Accor account.