The Canvas Hotel Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 3.9/5 455 reviews

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Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - MGallery Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  455 reviews

Customer review rating 5.0/5

Shamsunder D. Families - Confirmed reviews ALL

Me & my family very satisfied during stay in hotel room

Customer review rating 1.5/5

Omar A. S. A. M. Families - Confirmed reviews ALL

I was quite disappointed that the Accor app claimed this is a 4* hotel. 1. The towels in the room were so worn out, threads were coming off. 2. Breakfast was so overcrowded , not enough food and when it finished it wasn’t replenished. 3. I complained that it was ridiculous I got charged for that breakfast and they promised me a refund. It’s been over 1 week, no email, and the message I sent to the floor manager has been ignored.

Customer review rating 5.0/5

Meerah S. Couples - Confirmed reviews ALL

Their in room dining has the best food

Customer review rating 4.0/5

Waleed K. S. K. Couples - Confirmed reviews ALL

All good

Customer review rating 1.0/5

Avinash K. H. Families - Confirmed reviews ALL

An honest review of The Canvas Dubai - MGallery Hotel Collection. Staff service was practically non-existent. The receptionist who checked us in had no name badge and never introduced himself, although he did changed from twin to a king room, which was appreciated. Thank you for that. The room itself was actually very good, but housekeeping attention was lacking. The minibar fridge clearly had not been cleaned properly for a long time, the weighing scale had no batteries, and the beautiful wooden trunk in the room desperately needs polishing or restoration. The washroom stinks and it was obvious it lacked cleaning and is asking for basic maintenance. The flickering light from the router is seriously annoying. F&B service was disappointing. The hostess at the all-day dining restaurant during dinner service had no smile, no eye contact, and no warmth at all. These are basic hospitality standards. There were also barely any visible waiters in the restaurant. The use of plastic bottles in rooms and restaurants should also be reconsidered. Food by the pool: If the fish and chips served is simply breadcrumbed and deep-fried fish, then perhaps it should be described differently on the menu. The Caesar salad portion was also extremely small, with several classic condiments and elements missing. The rooftop washroom felt more like a public toilet than part of a five-star property. Attention to detail throughout the hotel was missing, even the pool menus looked more like roadside café menus than something from a 5 stars hotel. Breakfast was good, however shuffling tables during the service gives them wrong impression and setting a clearance in the middle of the restaurant needs attention. Selling rooms at lower rates should never mean compromising basic hospitality and service standards. This is my second Accor property experience, and honestly, I have not seen much that reflects true five-star or Accor-level hospitality. Highlight of my short stay was definitely the room, the lifeguard who was kind and attentive.

Other web-users rate our hotel

  • 566 reviews 7.4/10 Location
  • 1,434 reviews 7.3/10 Room
  • 2,233 reviews 8.9/10 Service
  • 22 reviews 7.3/10 WiFi
  • 624 reviews 5.3/10 Cleanliness
  • 501 reviews 6.7/10 Breakfast
  • 208 reviews 6.3/10 Value
  • 57 reviews 5.8/10 Wellness Area

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