The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 4.2/5 1,124 reviews

ALLSAFE approved hotel

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The Canvas Hotel Dubai - Mgallery Hotel Collection
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+ 29 Services

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656 dubai
united arab emirates

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS:25.255283, 55.285585

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 185

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,124 reviews

TripAdvisor Rating 4.5/5

3,730 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel located far away from city center

Customer review rating 2.0/5

P. O. Business - 30/11/2021 Confirmed reviews ALL

Inside bathroom I didn’t find 1 time use toothbrush by this reason I supposed to unpack my luggage. Bath tab is dirty, I even try to clean it by myself without success, visible traces of stains exist. Food is very simple in buffet not present red fish, etc…

Average plus

Customer review rating 3.5/5

Dad I. P. Business - 30/11/2021 Confirmed reviews ALL

Huge potential left to get benefit of

Dear Olivier B., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. Your feedback is important to us as we strive to continuously improve the quality of our services. We will certainly be addressing the concerns you mentioned. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Amazing hospitality

Customer review rating 5.0/5

Abhishek K. Couples - 28/11/2021 Confirmed reviews ALL

Rooms spacious, Food excellent, Service top class. Friendly and accommodating staff.

Dear Abhishek K., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback and we are pleased to see that you enjoyed your experience at our Restaurant Signature by Sanjeev Kapoor. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Extremely dissatisfied

Customer review rating 0.5/5

A.g. Families - 23/11/2021 Confirmed reviews ALL

The room is smell like cigarettes, sofa is dirty, swimming pool and stairs are very dirty, the view is also not good. The worst hotel our family have checked in.

Dear A. G., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns to prevent future occurrence. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager
Customer review rating 3.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

The first to floors are so terrible loud from the night club. Until 3 in the morning.

Dear valued Guest, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. Please accept our sincerest apologies for the noise you experienced in the room. We appreciate your feedback as it helps us in our continuous efforts to improve our services and facilities. Rest assured we are looking into this matter as we do not wish for our guests to be disturbed. We hope that we will have the opportunity to welcome you back again in the future and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

Excellent Customer Service

Customer review rating 5.0/5

Vinita Couples - 19/11/2021 Confirmed reviews ALL

My husband and I stayed at the Canvas Hotel recently and ALL the staff were very nice and very helpful. Nothing was ever too much trouble. We, especially, thank Andy for letting us have a better room for our honeymoon. Thank you all so much!

Dear valued Guest, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback and we are pleased to see that your stay was enhanced by Andy providing you a better room for your honeymoon. Belated congratulations! Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Nice structure to be refreshed

Customer review rating 3.5/5

Dg-italy Business - 16/11/2021 Confirmed reviews ALL

The Canvas Hotel part of Accort Hotels was the only 5 Stars Hotel in Dubai when the structure was part of Melia Group. Probably due to Covid 19 Event the Hotel lost its esclusive and prestige. The Hotel need to 'reformed' quickly in order to return to its prestige. The bathrooms need to be renewed especially the Taps. I noted that many rooms have Carpet/Moquette instead of the Original Wood Floor. I hate Carpet and Moquette because you can not clean these properly at 100% and moreover some people might be allergic to Dust. I recommended the Hotel to renew the floor as its original floor. Richer and more hygenic. In the past as you entered in Lobby Hall you could smell nice Essence and there were flowers and charming candles next to the Lobby Sofa. Personally I love events, live music and disco and I enjoyed myself last Friday during a Party on the Hotel Roof. By the way not all the Hotel Guests might have appreciated it probably because they could not have use the Pool as the other days. Moreover the Party on the Roof was organised by a Third Party organisation and not by the Hotel. The Hotel should, in my opinion organise events for the Hotel Guests and friends and not for Expats Group living in Dubai who are not Hotel Guests. In the past on the Roof Top there was permanent Bar & Restaurant Service in these days I noted that there was no waiters and it took too long time ordering and receiving your Drink or Food. Finally I noted that the Uniform of the Personnel at Lobby was in 'Red' and I noted the quality of the fabric and design of the Uniform which is more poor and not elegant as during Melia Group partnership. I made evidence of all this to Mrs. Hassman and Mr. Gochrav Hotel Manager who were conscious about all these changes. I gave 7 for this Hotel Stay even if there were many things to complains.First because I love this Hotel , second because the Structure has been probably suffered for Covid 19 Event too and finally because I trust and hope that the 2 mentioned Managers will do their Best in order to return at 5 Stars Standard as in the Past hoping to follow some of my suggestions.

Dear DG Italy, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection and it a pleasure to have made your acquaintance during your visit. As mentioned during our conversation we acknowledge your feedback and are already working on improving on most of the items highlighted in your review. Your feedback is important to us as it helps us in our continuous efforts to improve our product and services. We do hope that we will have the opportunity to welcome you back so that you can witness the positive changes to come. Sincerely, Christina Assmann Hotel Manager

IT WAS OK

Customer review rating 3.5/5

A. A. Families - 15/11/2021 Confirmed reviews ALL

NO ACCESS TO POOL - POOL TOO SMALL - BREAKFAST BUFFET WAS INADEQUATE - NOT ENOUGH CHOICES.

Dear a. A., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. While we are pleased to see that you enjoyed your experience overall, please allow me to apologize for any inconvenience you experienced due to the access to the pool as well as the breakfast choices. It is only through feedback like yours we are able to consistently improve our services and facilities. Please rest assured your concerns have been addressed with the team to avoid reoccurrence. We hope that we will have the opportunity to welcome you back again in the future to serve you better. Sincerely, Christina Assmann Hotel Manager

Rude staff

Customer review rating 0.5/5

Piotr Families - 15/11/2021 Confirmed reviews ALL

When you ask for something that should be given to you in connection with your Accor Atatus, always is "NO" in answer. -Welcome gift - NO -Evening service - No -Upgrade the room - No (Available at check-in for the entire period) -Access to the executive lounge - with a big problem -mini bar soft drinks -( I asked for four days and got only once in eight days) The rooftop pool is unsafe for people and very dirty environment

Dear Piotr, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Good

Customer review rating 4.0/5

Eugenev Friends - 13/11/2021 Confirmed reviews ALL

Amazing

Dear EugeneV, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Hotel Manager

Good staff, good stay

Customer review rating 4.0/5

Anonymous Friends - 11/11/2021 Confirmed reviews ALL

Far from the main attractions of Dubai Staff is very friendly and helpful Food is great, though dessert choice could be more various

Dear valued Guest, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you had an overall positive experience and enjoyed our hospitality. Thank you for your suggestion to offer more dessert variety, this will certainly be shared with our Pastry Chef. As for the location, depending on your requirements, we are conveniently located just a short walk away from the historic part of town, only 3km away from La Mer and 10km to Dubai Mall by car. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Mixer bag

Customer review rating 3.0/5

Torsten H. Business - 10/11/2021 Confirmed reviews ALL

Underwhelming

Dear Mr. H., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures the concerns you pointed out to prevent future occurrence. If I may ask for a little more of your time in regards to the breakfast experience? It would be helpful to know if there were items not available on the buffet that you would have liked to have seen, or was your experience not to your expectations maybe due to having to wait for a table? We appreciate your sharing your concerns, and hope to hear back from you. Meanwhile we remain at your service. Sincerely, Christina Assmann Hotel Manager

The worst hotel ever

TripAdvisor rating 1.0/5

Jacobsxyz Business - 10/11/2021 TripAdvisor review

As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

Dear Jacobsxyz, Warm Greetings from the Canvas Dubai - MGallery Hotel Collection! Thank you for taking the time to provide us your detailed feedback regarding your recent stay with us. It is with regret to read that your experience with us was so disappointing that is has prompted you to write your review. I am extremely concerned for all the challenges which you have endured and I want to assure you this has been shared with the respective departments heads for improvements to be made. Please accept my sincerest apologies. As a valued ALL Diamond member you are of course entitled to the next available room/suite category based on availability and have personally followed up on this to understand the statement of the Front Desk agent you had spoken to. While I cannot undo what has occurred and the statement of being able to sell the suite being completely unacceptable, my understanding is that the suite was available on the day of your arrival, however not for the duration of your stay. Once again this does not excuse the blatant way this was communicated and I once again apologize. I will be reaching out to you via email and would like you to know that the experience which you have described is not a true reflection of our standards and services. We certainly hope that you would allow us with another chance to be able to redeem ourselves. Meanwhile I remain at your service. Warm regards Christina Assmann Hotel Manager

Good stay

Customer review rating 4.0/5

Gina Solo - 09/11/2021 Confirmed reviews ALL

Great room. Strange access to plug ins. Struggle to communicate with staff. Good intentions but hard to communicate. They were very helpful when we could understand each other.

Dear Gina, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize however that communication seemed to be a concern, which we will be addressing accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Nice room

Customer review rating 4.0/5

Anonymous Friends - 09/11/2021 Confirmed reviews ALL

It was a short stay so I couldn't really experience the hotel but overall very nice hotel and friendly staff.

Dear Svenja, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will have more time to spend with us on your next visit. Sincerely, Christina Assmann Hotel Manager

To Good

Customer review rating 5.0/5

Abraham M. Solo - 06/11/2021 Confirmed reviews ALL

Professional Stuff And Professional Service

Dear Abraham M., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Actually quite disappointing

Customer review rating 2.0/5

Ray Couples - 03/11/2021 Confirmed reviews ALL

We were quite disappointed: although the rooms were very good, the rest was not up to MGallery standards. The rooftop pool is nothing like the pictures (no palms, needs some fresh paint). The first night it was actually closed for a private party. The Executive Lounge was closed "due to Covid", but it is not written on the website and there is only very limited time for enjoying the Executive priviliges (until 20:00 instead of the communicated 22:30). Also not properly communicated by hotel staff. Breakfast was extremely busy, we waited over 15 minutes for a table. Second night we asked at reception to have the breakfast removed and refunded: still waiting for the refund. , Room was not ready at arrival (although we arrived at 14:00), a lot of confusion about it. We received a welcome drink voucher due to my Platinum status, and were advised to go to the hotel roof to have a swim and enjoy the drink. Only to discover that there were no drinks being served on the roof, only on the restaurant downstairs.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Front Office Manager, Ms. Shubhangi has written to you directly and we hope for your reply. Meanwhile we remain at your service. Warm regards Christina Assmann Hotel Manager

Clean & well equipped rooms

Customer review rating 4.0/5

Petr Solo - 31/10/2021 Confirmed reviews ALL

Everything was ok. I had to ask for drink voucher, it was not offered to me automatically (I hold Accor Gold status). No welcome gift or upgrade as well. Room was spacious, clean with comfy bed.

Dear Petr, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you enjoyed your experience overall, but would like to express our sincerest apologies for not recognizing you as a Gold Member. Your loyalty is important to us and we hope we will have the opportunity to serve you better in the future. Meanwhile we remain at your service. Sincerely, Christina Assmann Hotel Manager

Canvas is a racist and gender biased - poor serviced hotel

TripAdvisor rating 1.0/5

Muna W 31/10/2021 TripAdvisor review

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….

Dear Muna W, It is with great disappointment I read you review. This is certainly not the way our guests should feel treated. Meanwhile our Front Office Manager Ms. Shubhangi has spoken to you in regards to the telephone bill as there was clearly a misunderstanding and was addressed immediately. We sincerely hope that you will reconsider your review and hope that we will have the opportunity to welcome you back and serve you better in the future. Warm regards Christina Assmann Hotel Manager

wonderfull

Customer review rating 5.0/5

Musa A. Couples - 28/10/2021 Confirmed reviews ALL

the SPA made the difference

Dear musa a., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our Spa team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for not giving you your welcome drink voucher on arrival. This has been addressed with the team to avoid re-occurrence in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

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