The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for sharing your feedback. We genuinely regret that your recent stay did not meet your expectations. We understand your concerns regarding the cleanliness of the rooftop pool area. Maintaining high standards of cleanliness is a priority for us, and we will review our housekeeping procedures to ensure this issue is addressed promptly. Regarding the hotel's location, while we are situated in Bur Dubai, we recognize that it may not be as central as some other properties. We strive to provide clear information about our location to help guests make informed decisions. We also acknowledge your comments about the hotel's maintenance. Please be assured that we are committed to continuous improvement and will take your feedback into account as we plan future upgrades. We appreciate your observations and hope to have the opportunity to welcome you back under better circumstances. Warm regards, Ankush Kaul General Manager

Dear 283vipulw, Thank you for taking the time to share your detailed feedback regarding your recent stay at Hotel Canvas. We are genuinely sorry to hear about the inconveniences you faced and would like to extend our sincerest apologies for the shortcomings in your experience. Please know that this is far from the standard of service we aim to provide. The issues you mentioned—clogged wash basins, delays in basic amenities like tea cups and towels, the quality of crockery provided, and the condition of the furniture—are all being taken very seriously. We understand how frustrating these lapses must have been and are truly sorry for the impact they had on your stay. Additionally, we regret that our breakfast service did not meet your expectations. Your feedback regarding both the variety and delay at the live counter has been shared with our kitchen team for immediate review and improvement. We are already addressing the maintenance concerns in the rooms mentioned and reviewing our housekeeping and room service processes to ensure better responsiveness and availability of supplies. Once again, we deeply regret the inconvenience caused and appreciate you bringing these matters to our attention. We hope to have an opportunity to regain your trust in the future with a much-improved experience. Warm regards Ankush Kaul General Manager

Dear Mr. Andrew, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had during your stay at Canvas Dubai. We truly value your comments, as they help us improve the quality of our services and ensure a better experience for future guests. We are sorry that you found the entrance and exit confusing, and we will work to make the directions clearer for guests upon arrival. We also regret that the room furnishings did not meet your expectations and that there were issues with the iron, cleanliness, and the milk request. These are certainly not the standards we aim to provide, and we will be addressing these matters with our team to ensure they are corrected immediately. Regarding the lack of response to your milk request and the room service experience, we understand how frustrating that must have been, especially after a long wait. We apologize for the delay and for not providing the expected level of service. We will review our communication processes to ensure quicker and more efficient responses in the future. We also regret that you had issues with the taxi service and the lack of amenities like face cloths and dental kits. This is certainly not the level of service we strive for, and we will work to ensure these issues are addressed. We appreciate your mention of the positive experience at our Indian restaurant, and we will ensure that future guests are made aware of all available discounts. Once again, we truly apologize for not meeting your expectations, and we will take immediate action to address all the points you\'ve raised. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide a much more pleasant stay. Sincerely, Geetika Kumari Guest Relations Manager

Dear F., Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for taking the time to share your experience with us. We’re truly grateful for your kind words about our staff, it\'s wonderful to hear that their kindness and helpfulness made a positive impact on your stay. Our team works hard to make every guest feel welcome and supported, and your appreciation means a lot to us. We are, however, deeply sorry to hear about the issues you encountered during your stay, especially the accident involving a member of your party. Please accept our sincerest apologies for the distress and inconvenience caused. The safety and comfort of our guests are extremely important to us, and your feedback has been shared with our management and maintenance teams for urgent review and action. We will be re-evaluating the flooring and fixtures in guest bathrooms, as well as accessibility to rooftop areas, to ensure improvements are made where necessary. We also regret that the noise levels and condition of some facilities impacted your overall experience. Your comments are invaluable as we work to enhance both the environment and amenities for all our guests. Thank you again for your feedback, and we do hope to have the opportunity to welcome you back in the future under better circumstances and with noticeable improvements. Warm Regards, Geetika Kumari Guest Relations Manager

Dear Niall, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you so much for your kind words! We\'re thrilled to hear you had such an enjoyable time with us. Our team takes great pride in creating a friendly and welcoming atmosphere, and we\'re so glad that came through during your visit. We\'re especially happy you enjoyed the Indian cuisine at our restaurant—it’s wonderful to know it made such a great impression. We hope to welcome you back again soon! Warm Regards Geetika Kumari Guest Relations Manager