The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 4.0/5 535 reviews

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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 1
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23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  535 reviews

TripAdvisor Rating  4.5/5  5,310 reviews

Awful

Customer review rating 0.5/5

Luke Couples - Confirmed reviews ALL

Don't stay here. Couldn't sleep due to the nightclub which vibrated the walls until 4am. Dated interiors, glass wall to the bathroom (and no night light) so when you go to the bathroom in the night you wake up your partner. No power plugs by the bed. Mold in the bathroom. The bed is rock hard and the pillows are about an inch thick. And the modem in the roof has blinking lights which wakes you up if you're light sensitive. Don't stay here.

Dear Mr. Luke, Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay. We take all guest concerns seriously and would like to sincerely apologize for the discomfort you experienced. We understand how disruptive noise from the nightclub can be, and we are currently reviewing ways to better insulate our rooms to ensure a quieter environment for all guests. Additionally, we will be addressing the concerns you mentioned regarding the outdated interiors and the glass wall in the bathroom, as we recognize the importance of privacy and comfort, especially at night. Regarding the bed, pillows, and other amenities, we will be reviewing these with our team to ensure they meet guest expectations. Your comments about the mold and the modem are concerning, and we will immediately look into these issues to ensure that they are addressed as a priority. We truly value your feedback and will be taking steps to improve the guest experience based on your comments. Best Regards, Yashashree Ghodke Duty Manager

Good location

Customer review rating 3.0/5

Ahmed A. Families - Confirmed reviews ALL

The receptionist needs to explain more for the gust during check in: like the hotel services, breakfast timing and hotel restaurant. I have asked the receptionist for late check out till 2pm, she went to take permission from the manager that time who wear the black dress but she refused and I did not like her face expression. At least, if she explains in good way that the hotel is busy and we can not give late check out. Also, while check out the receptionist asked if we took anything from the mini bar but in real there was nothing in mini bar. To be honest with you this first time I had bad experience with hotel 5 star. In addition to that more Indian variates in the breakfast only. Needs to add more international or Arabic varieties in the breakfast. Furthermore, the place where the breakfast is very small and crowded and has to have the manual coffee machine which more tasty and fresh than the automatic one. Also, they’re not filing the fresh juice (orange juice jar was empty).

Dear Ahmed, Thank you for taking the time to share your thoughts with us. We truly value your feedback and are genuinely sorry to hear that your experience during your recent stay did not meet your expectations. We apologize for the lack of communication regarding our services during check-in. We strive to ensure that every guest receives clear information about our facilities, and we will work with our team to ensure they are more proactive in providing details about breakfast timings, restaurant options, and other hotel amenities. Regarding your late check-out request, we deeply regret the way the situation was handled. We understand that the receptionist’s communication could have been more considerate and transparent. We will review our procedures to ensure such requests are handled in a more polite and understanding manner, especially during busy periods. We are also sorry to hear about the misunderstanding with the mini bar, and we assure you that this is not the standard of service we aim to provide. We will investigate the situation further to ensure that our inventory and procedures are better aligned moving forward. Your comments on breakfast are greatly appreciated, and we will take them into consideration. We understand the desire for a wider range of international and Arabic dishes, and we will look into expanding our breakfast options to better meet the needs of all our guests. Additionally, we apologize for the issues with the coffee machine and fresh juice; we are already taking steps to address these concerns to ensure a more enjoyable breakfast experience for everyone. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geetika Kumari Guest Relations Manager

Disappointed after the stay

Customer review rating 2.5/5

Marek Couples - Confirmed reviews ALL

Quite nice, although not the newest hotel. I would have been determined to give a quite good review, but unfortunately the incompetence of some employees spoiled the good experience of the stay. Despite numerous requests they are unable to correct the incorrectly registered stay on the ALL customer account. I do not recommend this hotel for a stay in Dubai, there are many other hotels there to choose from.

Dear Marek, Thank you for taking the time to tell us about your experience at the The Canvas Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Canvas, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geetika Kumari Guest Relations Manager

Good room and great breakfast

Customer review rating 4.5/5

Prabhsimar S. Couples - Confirmed reviews ALL

The experience was quite good, i went for my honeymoon trip and stayed there , the rooms were quite spacious and hygienic, the breakfast was tremendous , the service staff was also very good and friendly

Dear Prabhsimar, We very much appreciate your comments regarding your stay at the The Canvas Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geetika Kumari Guest Relations Manager

Days prior to Cruise

TripAdvisor rating 5.0/5

ArnelBautista TripAdvisor review

Service was excellent. Room was clean and comfortable. Staff helpful and goes out of their way to service you. Breakfast buffet was delicious. Alwasys asking to help us. Hotel has a great ambieance. Many amenities with gym and pool and great entertainment within the hotel.

Dear Arnel, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you so much for your wonderful review! We’re thrilled to hear that you had such a pleasant stay with us. It’s fantastic to know that you found your room clean and comfortable, and that our staff went above and beyond to make your experience special. We’ll be sure to pass along your compliments to the team, as they always strive to provide excellent service. We’re also glad that you enjoyed our delicious breakfast buffet, the ambiance of the hotel, and the facilities like the gym, pool, and entertainment options. Your feedback truly means a lot to us, and we’re so happy to have been part of your trip. We’d love to welcome you back whenever your travels bring you to the area again! Warm Regards, Ankush Kaul General Manager

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Other web-users rate our hotel

  • 496 reviews 7/10 Location
  • 1,315 reviews 7.4/10 Room
  • 1,738 reviews 8.5/10 Service
  • 12 reviews 5.1/10 WiFi
  • 633 reviews 5.5/10 Cleanliness
  • 364 reviews 6.5/10 Breakfast
  • 198 reviews 6.2/10 Value
  • 100 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.