The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

When you ask for something that should be given to you in connection with your Accor Atatus, always is "NO" in answer. -Welcome gift - NO -Evening service - No -Upgrade the room - No (Available at check-in for the entire period) -Access to the executive lounge - with a big problem -mini bar soft drinks -( I asked for four days and got only once in eight days) The rooftop pool is unsafe for people and very dirty environment

Amazing

Far from the main attractions of Dubai Staff is very friendly and helpful Food is great, though dessert choice could be more various

Underwhelming

As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

Great room. Strange access to plug ins. Struggle to communicate with staff. Good intentions but hard to communicate. They were very helpful when we could understand each other.

It was a short stay so I couldn't really experience the hotel but overall very nice hotel and friendly staff.

Professional Stuff And Professional Service

We were quite disappointed: although the rooms were very good, the rest was not up to MGallery standards. The rooftop pool is nothing like the pictures (no palms, needs some fresh paint). The first night it was actually closed for a private party. The Executive Lounge was closed "due to Covid", but it is not written on the website and there is only very limited time for enjoying the Executive priviliges (until 20:00 instead of the communicated 22:30). Also not properly communicated by hotel staff. Breakfast was extremely busy, we waited over 15 minutes for a table. Second night we asked at reception to have the breakfast removed and refunded: still waiting for the refund. , Room was not ready at arrival (although we arrived at 14:00), a lot of confusion about it. We received a welcome drink voucher due to my Platinum status, and were advised to go to the hotel roof to have a swim and enjoy the drink. Only to discover that there were no drinks being served on the roof, only on the restaurant downstairs.

Everything was ok. I had to ask for drink voucher, it was not offered to me automatically (I hold Accor Gold status). No welcome gift or upgrade as well. Room was spacious, clean with comfy bed.

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….

the SPA made the difference

The Canvas Hotel is an existing hotel that got rebranded. It was previously known as the Melia Hotel. I arrived late at night, luckily the hotel is located not too far from the airport. I booked an executive suite with lounge access. At the check-in I got my keycards, went up to my room and... they gave me a standard room. Went back down, explained the problem and then got the keycards to the executive suite I booked. These are things you don't like to deal with after a long travel. The execute lounge? It's closed, but they don't inform you about that when you book the hotel. As an alternative, you can have some drinks and snacks in the breakfast/buffet restaurant. The rooms are clean and the executive suite was spacious. Too bad there is no option to open a window in the room. The cleaning staff is very helpful and friendly, but o so unorganized and inefficient. Most of the days I would only get one fresh towel and then they came back hours later to get me extra towels or not... The mini fridge in the room I had was warm, not able to cool any liquids I put in it. Room service food quality is good, but very very long waiting time and same as the cleaning staff very inefficient. You wait for about one hour for your food. They come bring it, you want to pay by card... they need to go get the payment terminal because the didn't bring it with them... Half an hour later you can pay for your food. Long waiting, but the food quality is good. Breakfast is good, but not a lot of variation. However you can drink any coffee you like and get eggs the way you like them. Waffles and pancakes are available too. No extra cost for these. The lack of orange juice and not a lot of tables available are lesser points. The rooftop pool is clean and gets a lot of sun. As the pool area turns into a bar/restaurant at night, they sunbeds get remove after 17:00 to make room for tables and chairs. The area surrounding the hotel is quite dull... nothing much to see there and you need to take a taxi to get to more interesting area's. I had dinner once in the "Signature by Sanjeev Kapoor" restaurant at the hotel. We were the only table in the whole restaurant on a Saturday evening. The restaurant is overrated and overpriced. I am sure you can find much better Indian restaurants in Dubai. The hotel staff is very friendly and helpful. They do make your stay much more comfortable. Overall the price/quality of the hotel is ok. Especially with the crazy hotel prices in Dubai duri

The Canvas Hotel is an existing hotel that got rebranded. It was previously known as the Melia Hotel. I arrived late at night, luckily the hotel is located not too far from the airport. I booked an executive suite with lounge access. At the check-in I got my keycards, went up to my room and... they gave me a standard room. Went back down, explained the problem and then got the keycards to the executive suite I booked. These are things you don't like to deal with after a long travel. The execute lounge? It's closed, but they don't inform you about that when you book the hotel. As an alternative, you can have some drinks and snacks in the breakfast/buffet restaurant. The rooms are clean and the executive suite was spacious. Too bad there is no option to open a window in the room. The cleaning staff is very helpful and friendly, but o so unorganized and inefficient. Most of the days I would only get one fresh towel and then they came back hours later to get me extra towels or not... The mini fridge in the room I had was warm, not able to cool any liquids I put in it. Room service food quality is good, but very very long waiting time and same as the cleaning staff very inefficient. You wait for about one hour for your food. They come bring it, you want to pay by card... they need to go get the payment terminal because the didn't bring it with them... Half an hour later you can pay for your food. Long waiting, but the food quality is good. Breakfast is good, but not a lot of variation. However you can drink any coffee you like and get eggs the way you like them. Waffles and pancakes are available too. No extra cost for these. The lack of orange juice and not a lot of tables available are lesser points. The rooftop pool is clean and gets a lot of sun. As the pool area turns into a bar/restaurant at night, they sunbeds get remove after 17:00 to make room for tables and chairs. The area surrounding the hotel is quite dull... nothing much to see there and you need to take a taxi to get to more interesting area's. I had dinner once in the "Signature by Sanjeev Kapoor" restaurant at the hotel. We were the only table in the whole restaurant on a Saturday evening. The restaurant is overrated and overpriced. I am sure you can find much better Indian restaurants in Dubai. The hotel staff is very friendly and helpful. They do make your stay much more comfortable. Overall the price/quality of the hotel is ok. Especially with the crazy hotel prices in Dubai during the Expo2020. My stay was ok, nothing more, nothing less. Would I stay at the hotel again? Probably not. I mainly chose it because I am Accor All Gold, but I'll probably look for another hotel in the Accor chain next time.

Overall is good, however the room gets cold really fast and it’s a bit noisy at night