The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 4.0/5 565 reviews

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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 1
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 2
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 3
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 4
23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  565 reviews

TripAdvisor Rating  4.5/5  5,368 reviews

Cleanliness

TripAdvisor rating 5.0/5

Alice M TripAdvisor review

I very like the canvas M Gallery hotel .The canvas hotel is comfortable hotel for my vacation.All staff is very friendly and they have nice smiles.Housekeeping man Thiha is very friendly and He can clean the room very well.Thank you so much All staff.

Dear K1102VBalicem, Greetings from The Canvas Dubai-MGallery Hotel Collection! We're thrilled to hear that you enjoyed your stay at the Canvas M Gallery hotel and found it comfortable for your vacation. It's great to know that our staff, especially Thiha from housekeeping, made a positive impression with their friendliness and excellent service. We’ll be sure to pass along your kind words to the team. We look forward to welcoming you back on your next visit! Warm regards Ankush Kaul General Manager

Service

TripAdvisor rating 5.0/5

Samir H TripAdvisor review

The hotel was amazing. The food was delicious and the service was awesome . Miss kusum , mr sonu kumar and paing helped a lot . The way miss kusum treats the guest was very impressive . She is a hardworking girl . Overall the service was awesome at the time of dinner.

Dear samirah851, Thank you for taking the time to review our hotel on TripAdvisor. We are thrilled to hear that you had an amazing experience at our hotel, and that you enjoyed the delicious food and awesome service provided by Miss Kusum, Mr. Sonu Kumar, and Paing. Your kind words about Miss Kusum's impressive guest treatment and hard work are greatly appreciated. We will make sure to pass on your compliments to her and the entire team who made your dinner experience memorable. We look forward to welcoming you back for another exceptional stay. Warm regards, Ankush Kaul General Manager

Walk away from this hotel!!

Customer review rating 0.5/5

Manuel S. P. Business - Confirmed reviews ALL

The experience was extremely disappointing. Initially, I booked an executive room on Hotels.com, where they displayed pictures of the executive lounge in the details of the selected room, implying to any regular person that this service was included. Otherwise, why show the picture? It was evident that when selecting a different room, the picture was not provided. However, upon check-in at the hotel, I was informed that I would need to pay extra for access to the executive lounge, despite being on the executive room level where the lounge is located. This discrepancy was misleading and frustrating. When I requested to speak with the manager about this issue, they refused to address it, leaving me feeling disregarded and mistreated by the hotel. Furthermore, staying on the executive room level meant being located one floor below an Indian club that was open all day and night, making it impossible to sleep before 4 am due to the excessive noise. Additionally, my room door was malfunctioning, and after three days, I had to visit reception to have it fixed. The cleanliness standards during breakfast and dinner were subpar, as small flies were constantly present on the tables and in the buffet area, indicating a hygiene issue. The rooftop pool, although advertised as a feature for hotel guests to enjoy during the day, was primarily used and prepared for the night lounge, with the sunbeds not being set up as shown in the pictures, leading to a sense of false advertisement. It is perplexing how a reputable group like Accor could be associated with such a substandard hotel, lacking in service quality, overall experience, and tarnishing the image of the Accor brand in the eyes of customers. Sorry for Accor group but I do not recommend this hotel to any one.

Dear MANUEL S. P., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - Mgallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Geetika Kumari Guest Relations Manager

Excellent service

TripAdvisor rating 5.0/5

Alen D TripAdvisor review

I appreciate abhay housekeeping staff it really doing good job .He clean my room is very cleaning and tidy and proper arrangements of all the item and the place is very good everything near from the hotel me and my family really enjoy our stay and we will come back very soon I suggest everyone just try this hotel and enjoy your stay .

Dear 267alend, Thank you for taking the time to review our hotel on TripAdvisor. We're thrilled to hear that Abhay from our housekeeping team provided such excellent service during your stay. It's great to know that your room was kept impeccably clean and tidy, with everything well arranged. We're delighted that you and your family enjoyed your time with us and that our convenient location added to your experience. We look forward to welcoming you back again Warm regards, Ankush Kaul General Manager

Good staff and nice hotel

TripAdvisor rating 5.0/5

mimimI5642DH TripAdvisor review

Love the hotel. Room's are very comfortable with burj khalifa view. House keeping guy named antik is very quick at service and mr amin welcome us and carry our bags help us with the information and order thing from outside. I will definitely come again in sha Allah.

Dear mimiml5642DH, Greetings from The Canvas Dubai - MGallery Hotel Collection! We're delighted to hear that you loved your stay with us and that you found our rooms comfortable, especially with the stunning Burj Khalifa view. It's fantastic to know that Antik from housekeeping provided such efficient service and that Mr. Amin made your arrival seamless and assisted you throughout your stay. Your kind words mean a lot to us, and we can't wait to welcome you back again soon. Warm regards, Ankush Kaul General Manager

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Other web-users rate our hotel

  • 468 reviews 7.1/10 Location
  • 1,225 reviews 7.5/10 Room
  • 1,476 reviews 8.2/10 Service
  • 13 reviews 6.5/10 WiFi
  • 618 reviews 5.8/10 Cleanliness
  • 339 reviews 6.5/10 Breakfast
  • 96 reviews 5.2/10 Pool
  • 11 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.