My husband and I stayed at the Canvas Hotel recently and ALL the staff were very nice and very helpful. Nothing was ever too much trouble. We, especially, thank Andy for letting us have a better room for our honeymoon. Thank you all so much!

The Canvas Hotel part of Accort Hotels was the only 5 Stars Hotel in Dubai when the structure was part of Melia Group. Probably due to Covid 19 Event the Hotel lost its esclusive and prestige. The Hotel need to 'reformed' quickly in order to return to its prestige. The bathrooms need to be renewed especially the Taps. I noted that many rooms have Carpet/Moquette instead of the Original Wood Floor. I hate Carpet and Moquette because you can not clean these properly at 100% and moreover some people might be allergic to Dust. I recommended the Hotel to renew the floor as its original floor. Richer and more hygenic. In the past as you entered in Lobby Hall you could smell nice Essence and there were flowers and charming candles next to the Lobby Sofa. Personally I love events, live music and disco and I enjoyed myself last Friday during a Party on the Hotel Roof. By the way not all the Hotel Guests might have appreciated it probably because they could not have use the Pool as the other days. Moreover the Party on the Roof was organised by a Third Party organisation and not by the Hotel. The Hotel should, in my opinion organise events for the Hotel Guests and friends and not for Expats Group living in Dubai who are not Hotel Guests. In the past on the Roof Top there was permanent Bar & Restaurant Service in these days I noted that there was no waiters and it took too long time ordering and receiving your Drink or Food. Finally I noted that the Uniform of the Personnel at Lobby was in 'Red' and I noted the quality of the fabric and design of the Uniform which is more poor and not elegant as during Melia Group partnership. I made evidence of all this to Mrs. Hassman and Mr. Gochrav Hotel Manager who were conscious about all these changes. I gave 7 for this Hotel Stay even if there were many things to complains.First because I love this Hotel , second because the Structure has been probably suffered for Covid 19 Event too and finally because I trust and hope that the 2 mentioned Managers will do their Best in order to return at 5 Stars Standard as in the Past hoping to follow some of my suggestions.

NO ACCESS TO POOL - POOL TOO SMALL - BREAKFAST BUFFET WAS INADEQUATE - NOT ENOUGH CHOICES.

When you ask for something that should be given to you in connection with your Accor Atatus, always is "NO" in answer. -Welcome gift - NO -Evening service - No -Upgrade the room - No (Available at check-in for the entire period) -Access to the executive lounge - with a big problem -mini bar soft drinks -( I asked for four days and got only once in eight days) The rooftop pool is unsafe for people and very dirty environment

Amazing

Far from the main attractions of Dubai Staff is very friendly and helpful Food is great, though dessert choice could be more various

Underwhelming

As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

Great room. Strange access to plug ins. Struggle to communicate with staff. Good intentions but hard to communicate. They were very helpful when we could understand each other.

It was a short stay so I couldn't really experience the hotel but overall very nice hotel and friendly staff.

Professional Stuff And Professional Service

We were quite disappointed: although the rooms were very good, the rest was not up to MGallery standards. The rooftop pool is nothing like the pictures (no palms, needs some fresh paint). The first night it was actually closed for a private party. The Executive Lounge was closed "due to Covid", but it is not written on the website and there is only very limited time for enjoying the Executive priviliges (until 20:00 instead of the communicated 22:30). Also not properly communicated by hotel staff. Breakfast was extremely busy, we waited over 15 minutes for a table. Second night we asked at reception to have the breakfast removed and refunded: still waiting for the refund. , Room was not ready at arrival (although we arrived at 14:00), a lot of confusion about it. We received a welcome drink voucher due to my Platinum status, and were advised to go to the hotel roof to have a swim and enjoy the drink. Only to discover that there were no drinks being served on the roof, only on the restaurant downstairs.

Everything was ok. I had to ask for drink voucher, it was not offered to me automatically (I hold Accor Gold status). No welcome gift or upgrade as well. Room was spacious, clean with comfy bed.

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….

the SPA made the difference