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The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating 4.3/5 1,067 reviews

ALLSAFE approved hotel

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The Canvas Hotel Dubai - Mgallery Hotel Collection
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+ 30 Services

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUBAI AIRPORT Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursions Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656 dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

Our restaurants and bars

All Day Dinning Restaurant

Type of cuisine: International

International buffet restaurant for breakfast.

The Canvas Café

Type of cuisine: Cafe

Lobby Café

Signature by Sanjeev Kapoor

Type of cuisine: Indian

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

Estrellas Rooftop Lounge

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 185

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,067 reviews

TripAdvisor Rating 4.5/5

3,684 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Ok location

Customer review rating 2.0/5

Yasmina Families - 17/09/2021 Confirmed reviews ALL

It was my first time in Dubai, the hotel room was great with a very comfy toilet however room 508 windows on the outside were dirty I avoided that. From the first day of my stay at 3 pm every single day until the last day there was construction on top of my room where id hear clearly drilling and banging sounds. This was extremely uncomfortable and unprofessional. The room card stopped working four times during my stay and I only was in Dubai for six days. Overall I would not stay in the hotel again due to discomfort with construction and small breakfast bar.

Dear Yasmina, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

We had a wonderful time at the hotel, my wife had a birthday and the hotel organized a cake and room set up which was so nice. We were overwhelmed and we promised to be back in the near future

Dear Henry, It was an absolute pleasure to host you and your wife as our guests, especially on the special occasion of your wifes' birthday and are pleased that you enjoyed your stay and the set up. Your feedback will be happily shared with the team and we already look forward to welcoming you back again soon. Warm regards Christina Assmann Hotel Manager

Satisfied with the hotel.

Customer review rating 4.0/5

Kulguy4u Couples - 11/09/2021 Confirmed reviews ALL

It was a peaceful pleasant stay with good staff.

Dear Kulguy4u, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback but would like to apologize for the inconvenience caused, due to the bathtub stopper not working properly. Rest assured this has been addressed to avoid re-occurrence. Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Poor customer service and delay response to guest request. Room not properly cleaned

Customer review rating 0.5/5

Lookman A. Couples - 07/09/2021 Confirmed reviews ALL

I called to several time just for tea mug and no never showed up with it. The room is not well cleaned nor swept.

Dear Lookman A., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address this and prevent future occurrence. Cleanliness during these times is of utmost importance and we take this very seriously. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

It Was Okay Stay

TripAdvisor rating 3.0/5

kavenjane 07/09/2021 TripAdvisor review

It was okay stay for a night. Was thrilled to stay because of the photos of the room I’ve seen in the website. It was a big room and quite unique design but it smelled old. We have to request for an air freshener so that it will smell fresh. Stuffs were okay, nice enough to welcome the guests. I was expecting to be more friendlier.

Dear kavenjane, Thank you for taking your time to review your recent visit at the Canvas Dubai - MGallery Hotel Collection. While we are pleased to see that you were happy with our unique and large rooms, we would like to apologize for any inconvenience you were caused due to the smell you experienced in the room. Rest assured this has been addressed with our Engineering and Housekeeping teams to avoid re-occurrence in the future. We do hope that we will have the opportunity to welcome you back, which will allow us to serve you better. In the meantime we remain at your service. Warm regards Christina Assmann Hotel Manager
Customer review rating 4.5/5

Jana Friends - 06/09/2021 Confirmed reviews ALL

The room is very spacious and the bathtub is huge as well..recommended for couples

Dear Ms. Jana, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection and are pleased to see that you enjoyed your stay overall. In regards to the payment you mentioned, as your booking was non-refundable, we only took an approval on your card expecting your arrival; however the card was not charged until your departure. Please accept our apologies for any inconvenience this may have caused you. Thank you also for sharing your experience with the Wifi and variety of food. Rest assured this has been addressed to avoid reoccurrence. We hope we will have the opportunity to welcome you back again soon and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

Good stay, Kind staffs, very clean

Customer review rating 5.0/5

Riana T. Couples - 05/09/2021 Confirmed reviews ALL

Its was very nice. The staff really kind. It was well located and clean

Dear Riana T., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection as well as your continued loyalty as an ALL Silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Excellent Stay

Customer review rating 5.0/5

Ranjeet B. Families - 04/09/2021 Confirmed reviews ALL

Wonderful stay with superb hospitality

Dear Ranjeet B., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection as well as your loyalty as an ALL Classic member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Everything was nice and clean, the staffs really professional and Kind. The restaurants very good.

TripAdvisor rating 5.0/5

rianatelescourt19 31/08/2021 TripAdvisor review

Everything was nice and clean, the staffs really professional and Kind. The restaurants very good. For the price totally worth it, it is found near Downtown Dubai. Easy access from all amenities. 100% recommande

Dear Riana, Thank you very much for your great feedback! We are glad to hear you had a nice stay and liked the cleanliness, staff professionalism and restaurants. We look forward to welcoming you again. Sincerely, Christina Assmann Hotel Manager

Amazing hospitality

Customer review rating 5.0/5

Rm Couples - 30/08/2021 Confirmed reviews ALL

Great stay

Dear Valued Guest, Thank you for taking the time of sharing your feedback about your stay! I am delighted to know you had an amazing experience. We look forward to welcoming you again in the near future. Sincerely, Christina Assmann Hotel Manager

good

Customer review rating 4.0/5

Mike M. Business - 30/08/2021 Confirmed reviews ALL

no faults good staff and friendly

Dear Mike M., Thank you very much for sharing your positive comments. It is always a pleasure to know that you had a memorable experience, especially thanks to our staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Good stay

Customer review rating 4.0/5

Fi Couples - 22/08/2021 Confirmed reviews ALL

Its always a good stay in the canvass but we always called the housekeeping regarding on the toiletries coz its always not complete. Also the facial tissue it should be always new.

Dear valued guest, Thank you very much for your positive review after your stay in our hotel. We are happy to know that you had a nice time and we take good note of your recommendations as we look for continuous improvement. We hope to welcome you soon again. Sincerely, Christina Assmann Hotel Manager

Disappointing Time

Customer review rating 2.0/5

Ved G. Solo - 21/08/2021 Confirmed reviews ALL

Unfortunately this visit to Canvas did not go as well as previous. Probably its due to my too frequent visits. My request for room on higher floor was not considered for whatever unknown reasons. The service was late and quality of wine and snacks were appalling. During previous visits, very impressive snacks were served with wine during Happy hours but this time very limited options. Again may be due to my frequent stay and Canvas may be finding it difficult to meet expectations.

Dear Ved G., Thank you for taking the time to tell us about your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. I am sorry that your experience did not meet your expectations. We had attributed the same room as your previous stays in our hotel, hoping it will be comfortable for you. Regarding the food which was delivered in your room, please do not hesitate to request us anything specific that you would like to receive next time. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your loyalty to Accor hotels and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Amaazing

Customer review rating 5.0/5

Anonymous Solo - 20/08/2021 Confirmed reviews ALL

Always feels home

Dear valued guest, Thank you very much for your positive review. I am delighted to know that you feel at home with us at The Canvas Hotel Dubai - MGallery Hotel Collection. We hope to welcome you again soon! Sincerely, Christina Assmann Hotel Manager

Value for money

Customer review rating 3.5/5

Faisal M. Families - 18/08/2021 Confirmed reviews ALL

I liked the concept of duplex style suite. My family & I had a good time but feel that better accessory items can be used by the hotel - specially for its presidential suite. I was not happy with the AC system upstairs, despite the technical person visiting the suite, it was still warm and we did have difficulty in sleeping at night.

Dear Faisal M., Thank you very much for your feedback on your stay at The Canvas Hotel Dubai - Mgallery Hotel Collection. I am glad to know that you had a pleasant time in our duplex presidential suite. I however regret that the AC was not up to your expectations and please rest assured that our team has been informed in order to improve it. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Christina Assmann Hotel Manager

Well equipped for a weekend visit

Customer review rating 3.5/5

Mark G. Families - 16/08/2021 Confirmed reviews ALL

Overall the hotel was a very good option, the staff were excellent (Koran from rooftop bar was excellent). The pricing was good and the room was well furnished

Dear Mark G., Thank you very much for your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback, especially when it is related to our staff. I am glad you enjoyed our hotel overall, and take note of your comment regarding the pool timings. Thank you for being a loyal guest of Accor hotels, and we hope we will welcome you again soon. Sincerely, Christina Assmann Hotel Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - 15/08/2021 Confirmed reviews ALL

We really enjoyed our stay in this hotel. From Check-in itself we felt welcomed. The room is superb specially the bath tub and the washroom... Only minor problem is watching tv because of the reflection of the mirror. But overall it is very good and well recommended. Thank you!

Dear valued Guest, Thank you very much for your positive feedback. It is a great pleasure to know that you felt welcomed in our hotel as this is what we strive for. I am also glad you found our bedrooms superb. I hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Our stay is very relaxing and we are very satisfied.

Customer review rating 4.5/5

Raymark D. Couples - 15/08/2021 Confirmed reviews ALL

All the staff are very accommodating. The hotel is not too crowded during our stay.

Dear Mr D., Thank you very much for your feedback. We are glad to know that your stay was enjoyable and relaxing. We hope to welcome you soon again! Sincerely, Christina Assmann Hotel Manager

very clean rooms, big sized and well organized.

Customer review rating 4.0/5

Sultan A. B. Families - 12/08/2021 Confirmed reviews ALL

very clean rooms, big sized and well organized. breakfast has variety of tastes with good service. the only negative point I had is the view from my room, nothing to be seen except very old building beside the hotel.

Dear Sultan Al B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and especially our spacious rooms and the cleanliness. We hope we will welcome you again soon. Sincerely, Christina Assmann Hotel Manager

Amazing Stay

TripAdvisor rating 5.0/5

Osman M 09/08/2021 TripAdvisor review

Actually I had an amazing stay in Canvas hotel, friendly staff, good location, specious room, neat and clean, Room dining service is amazing as well. Special thanks to Mr. Gaurav who has supported me during my stay.

Dear Osman, Thank you for your amazing feedback and taking your time to review us on Tripadvisor. We are pleased to read that you had an enjoyable stay, made even better through the support of Mr. Gaurav. Gaurav and the team will be delighted to learn that they had an impact on your visit. We hope to welcome you back again soon. Warm regards Christina Assmann Hotel Manager

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