The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

when we arrived at the hotel, receptionist are great and accommodated us urgently. she gave us room 310, when we reached on the said room, the smell of it is like never been use for a month. my kids wanted to use the bathtub but it cant hold the water so we need to call the maintenance regarding this, but luckily they cannot fix it so i just hold it the entire time my kids are taking a bath, and not just that, when my kids touch the display flower in the bathroom, you can write your name on it because it is full of dust, and when my wife is about to take a shower, the knob of shower is also broken, we called again for fixing this problem but my wife said that no need she just used the shower in bath tub instead. regarding the included breakfast, everything that you will request will be given but even though they told us to wait for 30 minutes still the food that the serve is cold. i am writing this review because i Don't think that people who wanted to have a great experience with their family to stay in a hotel deserve to experience the things that we had experienced. i hope it will not happen again to other guest.

Excellent service,smart,clean and tidy place.

Everything was good except breakfast..no choices....Daily same breakfast and very much limited....

Room service lot of delays

It was an amazing experience with the canvas hotel dubai . Excellent ambiance with all safety precautions. Beautiful room and very good and kind staff . Especially RATNA at Reception.

It was amazing experience right from reservation to check-out. Sikender and Maricel were kind enough to accommodate my request of change of date and Abigail was fantastic duty manager to provide necessary support during Check-in. Experience at Signature for afternoon tea and evening at roof top lounge was great.. overall, great relaxing staycation..

1) mosquitoes 2) no way to turn off AC (or wasn’t clear, only increasing or decreasing temperature) 3) most importantly, the rooftop is so loud at night until the early hours of the morning. Stopped me from sleeping most of the night.

Although its beautiful hotel but the location is not great at all,and it does not seem accor hotel at all. Not worth even if ots5 star rated hotel. The rooms have old furniture and staff is very rude, nor recommended

The service wow amazing . The staff are well trained and I definitely enjoyed my stay

Very nice hotel and the staff

When I checked in, I was given a room on the 7th floor. Immediately upon entering the room, the room was noticeably dirty and very well worn. Upon closer inspection, there were sweaty hand prints on the glass to the bathroom and also on the glass of the area. I called reception who arranged for the duty manager to come and inspect the room, when she finally arrived I showed her the problems (and she took pictures) and agreed that it was unacceptable especially due to Covid! She told me to wait in the room for 10 minutes while she personally inspected a new room for me. 40 minutes later, I was still sat in the chair in the corner with no news, and a call to reception was not answered. So I decided to go to reception to find the duty manager there who then apologized for not coming back and gave me a key to a new room. The new room on the 8th floor was far cleaner but still quite worn. I was disappointed that if you take breakfast at the hotel, the only option is to have this delivered to your room or that most of the restaurants/cafe were closed. There was nothing about this that I could find on the website apart from saying some changes due to Covid and certainly would have booked into a different hotel where I could actually leave my room to enjoy breakfast or being able to eat in the hotel with more choice.

Canvas Hotel M Gallery has good facilities and very good staff. They make our stay very comfortable. They don’t hesitate to serve us even what time you call them. They are very fast and friendly. The room is very nice and luxurious.

It was different experience to stay in pretty good hotel in that location, Thanks to Front desk Arianne for upgrade. Sanjeev Kapoor was amazing Couples of disappointment- Room that a musty smell . Tv was not working we called but no one assisted . AC in room was not effective someone came to check but it was same .

And also include kettle and coffee making kit in rooms

I really appreciate the excellent personals at the hotel, General manager " Christine " she pass by to say hi and make sure everything is fine . Highly recommended .