The Canvas Hotel Dubai - MGallery 5 stars

Well located, King size silent rooms, Excellent staff, Nice restaurants with nice food. That's what you need

good except manager who was not very professional filipino girl who insisted i pay 150 for a guest rather than 100 as agreed she was very stubborn and can not handle management she came over as a cheap supermarket cashier in fact she has put me off coming back to the hotel

No visible pedestrian entrance. Room smelt of smoke. No sound proofing to adjoining room, party next door kept me awake until gone 2am. Half board option had a very limited choice and waitress didn’t know what the ‘white pasta’ or ‘red pasta’ actually meant. For a 5* hotel this lack of knowledge and the terribly presented (sandwiched between 2 pieces of resin) less than mediocre menu was appalling. Food quality was actually ok though. Also, why make me go to the 7 th floor lounge to check in (I had a nice room with lounge access) when my room was on floor 2, just 1 floor above standard check in. Room wasn’t ready even though I arrived after my forecasted arrival time of 4pm. Nice rooms but run by amateurs...sorry!

Fell down and hurt myself badly on a stair that was not marked. I felt the hotel was not responsible and spoiled my stay

The Hotel staff are very helpful and the building is clean although slightly showing signs of aging. The noise from the cleaning staff throughout the day is just very annoying but apart from that it was a satisfying stay

Well not good at all. Extremely unfriendly staff barring very few. Upgraded to the 7th floor and not allowed to use the lounge. Terrible. It is like getting upgraded to a business class and served no food. Had an injury and was limping and not even a soul offered help at check out. At breakfast on day 2 the restuarant offered help. Asked for a vegetarian sandwich and was served Chicken. Overall a very negative experience. Sure enough will not stay here next time. Having travelled around the world and having stayed in the best of Hotels, Canvas was indeed a terrible experience.

In general everything was good but there was a slight delay on check in mybe because i used Entertainer The service was also good everyone was helpful The only thing that we wouldn't like is the sound that coming from the night club we couldn't sleep untill early morning.

is was a good stay in the canvus

The cleanliness of the hotel was not as good. The carpet and the floor was not up to the mark. The shower in the bathing area was not getting held by the holder The overhead shower was not working The waste water outlet in the bathing area was choked leading to clogging of water on the floor while bathing The bath tub was old and had stains on it The upholstery of the sofa and chair was also not very clean and has stains. The access to the executive lounge was good and saved us while you are on extensive tour with back-to-back sightseeing movement. But the timings are more suitable for business travelers and not for family leisure travel

Staff Personnel are very very nice and well trained Rooms are OK But the Hotel is not well situated, very far from any attraction or metro station; even far from Taxi lines No point of interest in nearby viccinity

its 5 star hotel but its seems like 2 star hotel. in the bathroom there is no tooth brush and tooth paste. TV its put in the glass, the glass its reflect how can we watch the TV. you concern only your design not for the customers maybe the design is good i like the customer service too, but inside room i didn't like it. i found 2 500 ml bottles water in the room what i will do for this water i will drink it or for the tea. in the refrigerator there is a lot of alcohols. instead of this alcohols u will must put free waters in Dubai for 1 water maximum 1 AED Guys we are talking about 5 star hotel

Hotel is nice, close to main arteries. Within 5-10 min you may reach the city by taxi and in 20 min walking distance you are in the old city of Dubai.

We were on our way home from a long winter European holiday, and decided to come home via Dubai and see the sights, and warm up a bit. Having returned to the Accor fold after an absence of a couple of years, and liking the MGallery offerings we thought we'd give the Canvas a try. It is a rebranded hotel, which local taxi drivers still refer to as the Melia, and is very handily located in Bur Dubai close to the Creek and easy walking distance to the Souk. We loved our room on the 6th floor, and I had deliberately booked with Lounge access so that we could escape as needed to a comfortable place outside our hotel room, but the room itself was so spacious that we spent less time in the the lounge than I thought we might. Beautiful huge bathroom with separate areas for shower, toilet and a room with a free standing bath adjacent to the bedroom. The lounge area was very large and included a dining table - used for room service a couple of times - and a couch and chairs. We had a Nespresso style coffee machine, and a well stocked roomy fridge. The entry to the hotel is odd. You can only really enter via the garage level dropoff point, and in exiting the hotel to the street level involves walking up the ramp from the garage, or finding your way out through one of the restaurant areas. This would be the one area of improvement in terms of the building that I'd comment on. The pool deck and pool are gorgeous and the Executive Lounge was great too. We breakfasted down in the main floor, as the range offered down there was naturally much more extensive, but we had drinks and snacks in the afternoon and evening in the Lounge. We booked our airport taxi transfers via the hotel, and they were on time and went very smoothly. We're back to Dubai in a month, and I would definitely stay at the Canvas again and would recommend it to others.

I really enjoyed my stay! The staff are friendly, warm, welcoming and helpful. The hotel is well located and close to central Dubai. The room was beautiful with lovely views of the city. The only feedback is that the bathroom was not cleaned well, small of urine around the toilet at check in.

Drastic improvement since one year and the transition period with Melia Very good and customer minded staff Rooms need renovation to be at the Dubai / M gallery standard Food quality also improve but not so elaborated and rather mass folding than fine dining Two immediate points to improve: the "club" services and taxi transport from the hotel (constant nightmare!!)