The Canvas Hotel Dubai - Mgallery Hotel Collection

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The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 493 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

  • By plane

    DUBAI AIRPORT At 7km / 4 miles - Shuttle paying

  • By car

    E11 At 6km / 3 miles

  • By train

    AL FAHIDI METRO At 1km / 0 miles

GPS:25.255283, 55.285585

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

Our guest reviews

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  493 reviews

TripAdvisor Rating  4.5/5  3,970 reviews

Great stay

Customer review rating 5.0/5

Ruben Couples - Confirmed reviews ALL

Comfortable friendly and kind .

Dear Mr. Osai, Thank you sharing your experience with us. We are glad you enjoyed your stay with us. Looking forward to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Nice big rooms, comfy bed - weird smell

Customer review rating 4.0/5

Rae Families - Confirmed reviews ALL

The hotel was clean and the room was very large - a great bathroom - but there was a funny smell - like mold or wet towels - from the minute we checked in until we left, which was very off putting.

Dear Ms. Pieczenik, Thank you for sharing your experience with us. We are glad you had a comfortable stay but also disappointed as certain areas did not meet your expectations. I would like to inform you that check-in time is 2pm and since you checked -in at 06:25am you were charged for an early check-in and my colleague has tried his best to provide you the room as early as possible. For the smell in the room, the same has been highlighted to the concerned team and they shall ensure to work on it. We do hope you will give us another opportunity to welcome you again. Best Regards, Shubhangi Sharma Front Office Manager

Excellent

Customer review rating 5.0/5

I. Couples - Confirmed reviews ALL

service was amazing

Dear Mr. I., Thank you for your feedback, we are glad you enjoyed your stay with us. We hope to welcome you back again soon. Best Regards, Shubhangi Sharma Front Office Manager

Very good and professional

Customer review rating 5.0/5

Areen Families - Confirmed reviews ALL

It was very affordable, the rooms intel’s es were very big and clean, and the workers and receptionists were very helpful and kind, the location itself was really nice and on average 15minutes away from the popular tourist attractions and airport, 10/10 would come again

Dear Mr. O., Thank you for sharing your experience with us. We are glad to know you enjoyed your stay with us. Looking forward to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Very friendly staff

Customer review rating 5.0/5

Marcus S. Business - Confirmed reviews ALL

Always a nice stay in the Canvas

Dear Mr. S., Thank you for your appreciation. It is always a pleasure to host you. We hope to welcome you back again soon. Best Regards, Shubhangi Sharma Front Office Manager

Fairly Comfortable Stay

Customer review rating 4.0/5

Madhukar G. Business - Confirmed reviews ALL

I have been staying here since a long time. I came here after more than 2 years now due to the pandemic. Found new staff at all places. Interacted with few people. Not much comments

Dear Mr. G., Thank you for sharing your experience with us. We are glad you had a comfortable stay with us and Rahul was able to create a difference. We do hope you will give us another opportunity to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Very Helpful staff.

Customer review rating 4.5/5

S. A. Business - Confirmed reviews ALL

Roof top is very good. Swimming pool is very small.

Dear S. Shekhar, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

An Oasis of a hotel near the heritage side of Dubai

Customer review rating 4.5/5

Monique Families - Confirmed reviews ALL

Extremely helpful staff , beautiful hotel and delicious food …the only reason I didn’t give it a full 10 was that the hotel shop didn’t have any opening times schedule and it was always closed when I tried to pop in.

Dear Monique M., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Unhappy

Customer review rating 1.5/5

Pul V. B. Couples - Confirmed reviews ALL

I was not very happy, as the attendant who booked my experiance promis3d me a cake as it was our celebration, but the hotel did nuthing to make it special, morwover the room had no water and menu scanning paper, so had to order via reception but they always came late ,also the telephones in room 727 were not working ...

Dear Ms. B., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Shubhangi Sharma Front Office Manager

Comfort , care and cool.

Customer review rating 5.0/5

Alfred L. Solo - Confirmed reviews ALL

The overall experience was great , fantastic reception staff, good food and a comfortable and chic room.

Dear Mr. L., Thank you for your wonderful feedback. This appreciation is what we strive for to keep us motivated. We hope to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Good

Customer review rating 4.5/5

Naveen Families - Confirmed reviews ALL

Hotel is good but the room service should be improve we need to wait for long time to get room services rest every thing is good

Dear Mr. K., Thank you for sharing your feedback. We are happy you had a pleasant stay with us. Your feedback is importance to us and has been shared with the concerned department for improvements. We hope to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Great room and facilities.

Customer review rating 4.5/5

Tony C. Solo - Confirmed reviews ALL

Had a great stay despite having to wait for the room. Great room and facilities. Breakfast was good but very crowded.

Dear Mr. C., Thank you for sharing your experience with us. We are happy to to hear that despite of the delay in providing you with a room we were able to provide you with the best of our services. Your feedback is valuable to us and I would like to assure you that we are working on the breakfast area to enhance the experience. We hope you will give us another opportunity to serve you better and shall look forward to welcome you back again soon. Best Regards, Shubhangi Sharma Front Office Manager

between new and old

Customer review rating 4.0/5

Tomasz Business - Confirmed reviews ALL

The hotel is located at the border of the Al Fahidi district. The entrance located below the ground level is a bit surprising. Our experience is at a 3* level, IBIS level. There were some problems at the check in, the room was not ready. The VIP area is kind of disappointing. At the breakfast area there are 20 (twenty) tables available. It should not come as a surprise that this number is too small. No effort, apart of putting the room number on the waiting list, was made to remedy this situation. The pool is nicely located at the roof. At the time of my visit there all 12 (twelve) sunbeds were not available, not a big surprise. Again, no effort on the part of the service to solve the situation. The room was spacious, relatively clean, bed large and comfortable with enough amenities.

Dear Mr. Szemberg, Thank you for sharing your experience with us. We are glad you liked the room, I am also sorry that we did not meet your expectations in certain areas, please allow me to express my sincerest apologies for that. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards, Shubhangi Sharma Front Office Manager

Comfortable

Customer review rating 3.0/5

David Solo - Confirmed reviews ALL

Check in went smoothly. Had a room with bath tub. Couldn’t take a bath because water kept going out. Room service takes long. At night I could hear music from roof terrace, and couldn’t use the pool for 3 days due to pvt event.

Dear Mr. G., Thank you for sharing your experience with us. We are extremely sorry for the inconvenience caused during the stay. Your feedback has been shared with the concerned departments for improvements. We hope you will give us another opportunity to serve you and welcome you back again soon. Best Regards, Shubhangi Sharma Front Office Manager

Relaxing stay

Customer review rating 5.0/5

Susan B. Couples - Confirmed reviews ALL

Once again we had a very enjoyable break at the Canvas Hotel. It is in an interesting location with views overlooking the port and towards downtown and within 20 minutes walk of the metro and creek. The hotel has a character all of its own. Clean, comfortable rooms, excellent staff and lovely food.

Dear Dr. B., Thank you for sharing your experience, we are so glad to learn you enjoyed your stay with us and Finn & Vishal were able to create a difference. Your feedback is important to us and has been shared with the team. We hope to welcome you again soon. Best Regards, Shubhangi Sharma Front Office Manager

Hotel with cockroaches

TripAdvisor rating 1.0/5

Anissacbn34 TripAdvisor review

Really unfriendly staff. Very noisy rooms. Being a platinum member, I had no advantage (upgrade, late check out, etc.). The room I had reserved was not available I was given 1 double bed instead of 2 single beds. There were cockroaches in the sheets. To flee !!!!!!!!!!!!!!!!!!!!

Dear Ms. Anissa, Thank you for sharing your feedback on TripAdvisor. We are disappointed to read that your experience did not meet your expectations and would like to apologize for any inconvenience caused. We will certainly look into your concerns to avoid re-occurrence in the future and hope that we may have the opportunity to welcome you back to serve you better. Best regards Shubhangi Sharma Front Office Manager

Fantractic during stay

TripAdvisor rating 5.0/5

Pradit M Business - TripAdvisor review

During stay at canvas Hotel,super experience service was very good Thanks for Feica at Executive Lounge been helpful and kind And Thank you for Anish at the reception have been FANTASTIC well train its good memory and we will come back again near further. But housekeepers have to improve

Dear Pradit M, Thank you for sharing your valuable feedback. We appreciate both the praise for the excellent service you received from Felicia and Anish, but also your constructive feedback in regards to the Housekeeping service. Rest assured your comments have been shared, which will serve as further motivation to the team as well as encouragement for the team to improve their services. We hope that we may have the opportunity to welcome you back again and meanwhile remain at your service. Best regards Christina Assmann Hotel Manager

Great place to stay, clean and good hotel

TripAdvisor rating 5.0/5

harshd2011 TripAdvisor review

The hotel overall was a very good experience to stay at, but I feel it could be slightly improved upon. I booked the Executive Suite room with Lounge Access and free breakfast, for 2 nights in December 2021. Initially, I will say the hotel entry and facade is very boring and unusual for a 5 star deluxe hotel. They need to make some serious changes to improve the first point of contact. The entrance is through a dirty parking lot, and the staff there are not very welcoming. Coming to the check-in and reception, JAY assisted us with checkin. I must say that JAY is very humble, and kind and welcoming. However, I had booked through a ACCOR membership, and all of my following requests were denied: 1. No Guaranteed Late checkout 2. No free extra bed 3. No free breakfast for extra person 4. High floor room not available 5. No free room upgrade, JAY told me there is only total 2 Executive suites, and 1 Duplex suite. Total misguidance. But, I will say that, JAY was very kind and helpful otherwise. So all good. The room, Executive Suite, room 524, was good. Very spacious, and bathrooms and bedroom was amazing. I am super impressed. The bathtub, and all are just great. The living area was also great, just a little more lighting would be good. We also went to the Estrella rooftop bar, where there was Live music and Indian music. The bar is great, with awesome views. Food and drinks are amazing. Highly recommended this bar. But Mr. Omar at the Estrella reception counter was horrible. He says only side table available, even though we made reservations for a table with a view. Then, he says for the high sofa tables, all are booked, and there is minimum charge. I was like, dude, we are staying at a suite, and your are all empty. So why cant you give me that. Who cares about minimum cover on an empty bar man. Finally, after arguments, we got a great sofa table. So, thanks to him for that. Finally, coming to the overall services and hospitality, I think they did a pretty good job. I read some old reviews, which mentioned about a very bad service, but I feel, as per my stay, it was a great. Some delays in house keeping, but I think apart from that, I was very satisfied with the hotel, its service, and hospitality. For the member price I got the deal at, I think its a steal deal. Also, eventually, we got a free extra bed, so all good with me. Overall, good place to stay, near the city, good staff, good rooms.

Dear harshd2011, Thank you for taking your time to review your recent visit in such detail. Your feedback is important to us, as it helps us in our continuous efforts to improve our services. As a valued ALL member, we apologize if we were not able to meet your requests and expectations. This is certainly not the impression we would like to leave on our loyal guests. Rest assured your comments have been shared with the team to avoid re-occurrence in the future and we hope we will have the opportunity to welcome you back and serve you better. Meanwhile we remain at your service. Warm regards Christina Assmann Hotel Manager

The worst hotel ever

TripAdvisor rating 1.0/5

Jacobsxyz Business - TripAdvisor review

As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

Dear Jacobsxyz, Warm Greetings from the Canvas Dubai - MGallery Hotel Collection! Thank you for taking the time to provide us your detailed feedback regarding your recent stay with us. It is with regret to read that your experience with us was so disappointing that is has prompted you to write your review. I am extremely concerned for all the challenges which you have endured and I want to assure you this has been shared with the respective departments heads for improvements to be made. Please accept my sincerest apologies. As a valued ALL Diamond member you are of course entitled to the next available room/suite category based on availability and have personally followed up on this to understand the statement of the Front Desk agent you had spoken to. While I cannot undo what has occurred and the statement of being able to sell the suite being completely unacceptable, my understanding is that the suite was available on the day of your arrival, however not for the duration of your stay. Once again this does not excuse the blatant way this was communicated and I once again apologize. I will be reaching out to you via email and would like you to know that the experience which you have described is not a true reflection of our standards and services. We certainly hope that you would allow us with another chance to be able to redeem ourselves. Meanwhile I remain at your service. Warm regards Christina Assmann Hotel Manager

Canvas is a racist and gender biased - poor serviced hotel

TripAdvisor rating 1.0/5

Muna W TripAdvisor review

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….

Dear Muna W, It is with great disappointment I read you review. This is certainly not the way our guests should feel treated. Meanwhile our Front Office Manager Ms. Shubhangi has spoken to you in regards to the telephone bill as there was clearly a misunderstanding and was addressed immediately. We sincerely hope that you will reconsider your review and hope that we will have the opportunity to welcome you back and serve you better in the future. Warm regards Christina Assmann Hotel Manager

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