The Canvas Hotel Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 3.9/5 453 reviews

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23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - MGallery Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  453 reviews

Customer review rating 4.0/5

Waleed K. S. K. Couples - Confirmed reviews ALL

All good

Customer review rating 1.0/5

Avinash K. H. Families - Confirmed reviews ALL

An honest review of The Canvas Dubai - MGallery Hotel Collection. Staff service was practically non-existent. The receptionist who checked us in had no name badge and never introduced himself, although he did changed from twin to a king room, which was appreciated. Thank you for that. The room itself was actually very good, but housekeeping attention was lacking. The minibar fridge clearly had not been cleaned properly for a long time, the weighing scale had no batteries, and the beautiful wooden trunk in the room desperately needs polishing or restoration. The washroom stinks and it was obvious it lacked cleaning and is asking for basic maintenance. The flickering light from the router is seriously annoying. F&B service was disappointing. The hostess at the all-day dining restaurant during dinner service had no smile, no eye contact, and no warmth at all. These are basic hospitality standards. There were also barely any visible waiters in the restaurant. The use of plastic bottles in rooms and restaurants should also be reconsidered. Food by the pool: If the fish and chips served is simply breadcrumbed and deep-fried fish, then perhaps it should be described differently on the menu. The Caesar salad portion was also extremely small, with several classic condiments and elements missing. The rooftop washroom felt more like a public toilet than part of a five-star property. Attention to detail throughout the hotel was missing, even the pool menus looked more like roadside café menus than something from a 5 stars hotel. Breakfast was good, however shuffling tables during the service gives them wrong impression and setting a clearance in the middle of the restaurant needs attention. Selling rooms at lower rates should never mean compromising basic hospitality and service standards. This is my second Accor property experience, and honestly, I have not seen much that reflects true five-star or Accor-level hospitality. Highlight of my short stay was definitely the room, the lifeguard who was kind and attentive.

Customer review rating 1.5/5

Steev C. K. V. C. Families - Confirmed reviews ALL

Below is a detailed list of the deficiencies encountered during my stay, which require immediate attention and correction: ​Bathroom & Safety Issues ​Severe Space Constraints: There is a blatant lack of clearance around the toilet. Sitting normally is impossible as my body was literally hitting the wall. ​ Faulty Shattaf: The shattaf cannot be used correctly due to its poor positioning; guests are forced to strain and lean just to wash properly. ​ Safety Hazards: There is a complete lack of handrails in the shower area to hang wet towels, and crucially, no safety handrails near the bathtub to assist elderly guests. ​ Broken Fixtures: The wall-mounted telephone was stripped from the wall and left hanging improperly. ​ Dilapidated Furniture & Room Aesthetics ​Outdated Interior: The curtains feel ancient, and there is no automatic curtain control as expected. The sofas and couches are visibly old and worn out. ​Damaged Furniture: The room table is covered in scratches and unsightly paint stains. Furthermore, there is an ugly, uncovered gap between the wall-mounted table and the wall that looks incredibly cheap. ​Unstable Lighting: The bedlight is loose and literally about to fall down. ​ Non-Functional Technology & Electrical Layout ​GRM & Lighting: The Guest Room Management (GRM) system is outdated and desperately needs an upgrade. The ambient light levels in the room are poorly calibrated and need adjustment. ​ Dead Power Outlets: The wall sockets at the media hub near the TV display are completely dead and generating no power. ​ Poor Socket Accessibility: While some power sockets are visible, they are placed in incredibly awkward, difficult-to-reach positions (especially the one below the table). There is also no power charger available on the desk. ​ Broken Appliances: The electric kettle provided was completely broken and had to be replaced during my stay. ​ Substandard Dining & Hidden Charges ​Poor Breakfast Quality: We expected an English breakfast, but were only offered Indian and Arabic options. Even within those options, the execution was highly disappointing. The tea was poor, the sambar was watery, and the poori was rock-hard. ​ Hidden Fees: When we requested plates for dinner, we were slapped with a 10 AED charge that was mentioned absolutely nowhere in your hotel policy. This is petty and untransparent. ​ Hotel Services ​Valet Parking: There was no visible or identifiable valet parking system in place upon arrival. ​For the price paid, the lack of maintenance and poor quality control in this room is completely unacceptable. I expect a formal response detailing how you intend to address these structural and service failures, alongside an appropriate compensation/refund for the inconvenience caused.

Customer review rating 1.5/5

Rishita C. P. C. M. P. Couples - Confirmed reviews ALL

The room was pathetic the bathroom door was decayed and was hard to close and open The table under tv was torn out Person who took checkin was least intrested in giving hotel information no information was provided at checkin It was my bday next day the hotell had an idea but nothing special as a 5 star was done No welcoming at all!!!

Customer review rating 5.0/5

Kaushik B. K. B. Couples - Confirmed reviews ALL

It was a completely unexpected trip for us and the team at Canvas made sure to make it memorable!! Since my arrival the experience was stunning. Shoutout to my brother Rifadh for granting us early check-in and a lovely room upgrade. Thank you MJ for introducing me to the hotel facilities and taking out time to make sure that everything was okay. Awesome hospitality from Puneet and kajol as well. The breakfast buffet was delicious with a variety of selections. Once again thank you to tram Canvas for their outstanding hospitality and clean spacious rooms. We will be back very soon for sure ♥️🫶🏻

Other web-users rate our hotel

  • 566 reviews 7.4/10 Location
  • 1,434 reviews 7.3/10 Room
  • 2,233 reviews 8.9/10 Service
  • 22 reviews 7.3/10 WiFi
  • 624 reviews 5.3/10 Cleanliness
  • 501 reviews 6.7/10 Breakfast
  • 208 reviews 6.3/10 Value
  • 57 reviews 5.8/10 Wellness Area

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