The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 4.1/5 524 reviews

The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 1
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 2
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 3
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  524 reviews

TripAdvisor Rating  4.5/5  5,188 reviews

This is barely a 3 star

Customer review rating 0.5/5

Manny Friends - Confirmed reviews ALL

This hotel was describe to be a 5 star. This is not the case. Staff were not welcoming and need to be trained in customer service. The cleanliness of our room was horrendous. There were rips in the bed linens, the curtains were dirty, I wouldn’t even put my dog in the bath. Furthermore, house keeping couldn’t do the basics. I had to call multiple times to ask for fresh towels, in which on one occasion I was sent up water bottles.

Dear Mr. H., Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us. Thank you for sharing your experience with us. We deeply apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues you mentioned with our staff and housekeeping team to ensure that such incidents do not occur in the future. We appreciate your patience and understanding. Please be assured that your concerns will be taken into account as we strive to improve our guest service and maintain the highest standards of cleanliness. I sincerely appreciate your comments and hope that the experience will not deter you from returning to The Canvas Dubai – M gallery Hotel Collection in the not too distant future. Warm Regards Yashashree Ghodke Front Desk Manager

Good Stay with small problems faced by us

Customer review rating 3.0/5

Hari M. B. Families - Confirmed reviews ALL

Although, the stay in Hotel was very Good, but some minor problems faced by me and my family: 1. On very First day in noon we ordered Veg Spring Roll but due to mistake we have served mixed spring roll part of the spring roll was Veg and Part of Non-veg, when I made the complaint your staff was too good and they realized the mistake did by them and they immediately took action and changed the same. 2. During my stay in Hotel, one night I used to went for dinner in your Rooftop Restaurant, but the experience was very bad, service to serve the liquor took more than 35 minutes, that too after so many reminders to your staff and the crockery/glass in which the liquor was served was not up to the mark and so much dirty, therefore in mid of enjoyment we left and came to your another restaurant signature by Sanjeev Kapoor. 3. In Spa, although it is very good, but here also I faced problems but one of the staff (Male) at spa intervene and clarified and resolved the problems I faced. 4. The room in which I stayed (Room No.216), me and my family faced the problem, with regards to overflow of water in bathroom and while making complaint, one plumber namely Mohit Kumar came and he tried his best to resolved the problem we faced. 5. In last, we left the Hotel after completion of our stay and check out from Hotel at 11 AM and put our luggage in the Clock Room of the Hotel and finally taken the luggage at about 4.30 PM as my flight was in night at 8.40 PM, in Room No.216 my son due to mistake left some his articles and other goods and he failed to take with him in luggage but till 4.30 PM none of your staff informed us when we took the luggage some articles were left over by us in Room, although when we came to India next we got the knowledge about the same but your staff at Front desk will inform us then surely we will came India with our entire luggage. Things in Your Hotel we FEEL BEST AND OUTSTANDING 1. Your Entire Staff, either sitting in Front Desk, Plumber, in Restaurant (Sanjeev Kapoor) or at the time of Breakfast or any other staff in Spa and sitting near the Lift 2. Breakfast 3. Rooms 4. Restaurant Signature Sanjeev Kapoor

Dear Mr. B., Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us. Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about the overall experience, but we are truly sorry for the inconveniences you and your family faced during your stay. We apologize for the mix-up with the Veg Spring Roll. We are glad to hear that our staff promptly rectified the mistake and ensured that you received the correct order. We understand that the delay in service at our Rooftop Restaurant was frustrating, and we apologize for the inconvenience caused. We have taken note of your feedback regarding the crockery/glass and will address this issue with our team to ensure it does not happen again. We are pleased to hear that our staff at the spa and the plumber were able to assist you and resolve the problems you encountered. However, we apologize for the inconvenience caused by the overflow of water in your room's bathroom. Regarding the articles left in Room No.216, we apologize for the oversight on our part. Our front desk staff should have informed you about the articles left behind, and we will address this with our team to ensure it does not happen in the future. We appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Warm Regards Yashashree Ghodke Front Desk Manager

Very bad management

TripAdvisor rating 1.0/5

Carl D Friends getaway - TripAdvisor review

I encountered a bad egoistic hotel manager Mr. Pragesh, hotel manager and director of F&B and who claims he is the owner of the hotel. On 10/02/2024 When i went for a roof top party I recommended the management looks into ths matter i had around 20 guest who where ladies too and he was very disrespectful To all I urge the hotel mangement looks into this very seriously and take legal action.

Dear Ms. Carl, Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your concerns with me. I understand the inconvenience that would have caused at the event for you, Please accept my sincere apology for the same. However, i have already met the guest and have resolved the issue. Should you need any further assistance please do not hesitate to contact me. Warm Regards Ankush Kaul General Manage

very bad experience

Customer review rating 1.0/5

Ramy E. Business - Confirmed reviews ALL

I reached the hotel early morning on the second day of my stay and I had to wait for an hour to have my room. The room eas in a very bad condition. I am a diamond member and should have had a suite upgrade and they only talked about it at midnight on my last day of stay. They asked for extra money during my check out that was not mentioned before. When I refused and asked to know what this money was for, they said OK, don't pay!!!!!. no problem

Dear Mr. E., Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us. I am truly sorry to hear about the inconveniences you experienced during your stay at our hotel. We deeply regret the delay in providing you with your room and the unsatisfactory condition of the room you were allocated. As a valued Diamond member, you should have received a suite upgrade earlier in your stay. The request for additional payment during check-out was not communicated to you beforehand, which is unacceptable. Rest assured, we will investigate these matters thoroughly and take appropriate action to ensure this does not happen again. Your feedback is greatly appreciated, and we hope to have the opportunity to make it up to you in the future. Warm Regards Yashashree Ghodke Front Desk Manager

Noisy

Customer review rating 2.5/5

Pascal Business - Confirmed reviews ALL

Disappointed as compared to the other MGallery experiences. Very noisy (even with the room change)

Dear Mr. Pascal, Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us. Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience caused by the noise disturbance during your stay, despite the room change. Ensuring a peaceful and comfortable environment for our guests is of utmost importance to us. We have taken note of your feedback and will work diligently to address this issue to prevent any recurrence in the future. We appreciate your valuable feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future. Warm Regards Yashashree Ghodke Front Desk Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 374 reviews 6.5/10 Location
  • 1,052 reviews 7.7/10 Room
  • 1,257 reviews 8.3/10 Service
  • 12 reviews 5.6/10 WiFi
  • 514 reviews 6.4/10 Cleanliness
  • 271 reviews 6.5/10 Breakfast
  • 87 reviews 5.2/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai