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Fairmont Dubai 5 stars

Customer review rating 4.4/5 4,287 reviews
Fairmont Dubai
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+ 21 Services
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Room 1

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Hotel extras

  • Conveniently located in Dubai is just 10 minutes away from the world's largest shopping Mall.

  • Directly connected to the metro system and to the area of Dubai World Trade Centre.

  • 19 meeting spaces located on the 33rd floor with natural daylight.

  • Complimentary Wifi

  • An array of dining and entertainment venues await you.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Catering
  • 6 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Dubai

Sheikh Zayed Road
Dubai
97555
dubai
united arab emirates

Tel: +97143325555

Fax: (+971)43324555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 60km / 37.28 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By plane

    SHARJAH INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS :25.2264, 55.284

Our accommodations

Classical elegance and contemporary decor are reflected throughout the 394 guestrooms and suites - combining timeless style with generous comfort. Polished granite floors and soft luxurious fabrics are united to create a soothing atmosphere - complemented by stunning panoramic views of the city.

Fairmont King NS

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont Twin / Twin NS

  • Max. number of persons: 3
  • Area: From 41m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Fairmont View King Non Smoking

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Fairmont Gold King NS

  • Max. number of persons: 3
  • Area: From 41m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont Gold JNR STE NS

  • Max. number of persons: 3
  • Area: From 55m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

One Bedroom Suite King SK

  • Max. number of persons: 4
  • Area: From 83m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont King SK

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont View King Smoking

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Large Two Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 137m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

One Bedroom Suite King NS

  • Max. number of persons: 4
  • Area: From 83m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Fairmont Gold One Bedroom Suite King NS

  • Max. number of persons: 4
  • Area: From 83m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

2 Bedroom Suite King NS

  • Max. number of persons: 6
  • Area: From 105m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Fairmont Gold Junior Suite SK

  • Max. number of persons: 3
  • Area: From 55m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont Gold One Bedroom Suite King SK

  • Max. number of persons: 3
  • Area: From 83m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Two Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 105m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Large 2 Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 136m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Large 2 Bedroom Suite King NS

  • Max. number of persons: 6
  • Area: From 136m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Deluxe 2 Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 136m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe 2 Bedroom Suite King NS

  • Max. number of persons: 6
  • Area: From 136m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont Gold Two Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 105m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Presidential Suite

  • Max. number of persons: 6
  • Area: From 288m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Royal Suite

  • Max. number of persons: 3
  • Area: From 325m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Imperial Suite

  • Max. number of persons: 9
  • Area: From 548m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Accessible room

Fairmont Gold JNR STE SM

  • Max. number of persons: 3
  • Area: From 55m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Our restaurants and bars

The Exchange Grill

Type of cuisine: International

The Exchange Grill's legendary service and unbeatable quality are offering a food menu that's packed with sizzling steaks and culinary creations that are sure to please.

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Noire

Type of cuisine: International

From pitch-black settings, night vision equipped waiters or the thrill of experiencing 5-star gourmet cuisine sight unseen, Noire brings you one of the top experiences in Dubai and a culinary adventure unlike anything else in town.

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DOKUZ

Type of cuisine: Thematic cuisine

With a full range of flavored shisha offerings, al fresco skyline views and Turkish inspired cuisine and barbecue, this outdoor venue is the perfect place for the after work tête-à-tête with friends or for those seeking a personal retreat to unwind.

Dinner

17:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ SUSHI

Type of cuisine: Japanese

Tradition meets innovation in the form of a revolving Sushi belt! This contemporary Japanese café in Dubai entices diners with tantalising delicacies, featuring a selection of uniquely crafted sushi and sashimi assortments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Type of cuisine: Mediterranean

Enjoy casual, contemporary cuisine all day dining at Cascades. Located under a soaring atrium, this outlet showcases an array of international delights from an extensive array of Arabic Mezzah, signature salads, grilled specialties and beyond.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pronto

Type of cuisine: International

Guests can enjoy a selection of freshly baked pastries and the aromatic flavours of freshly brewed coffee in the morning, while the lunch menu offers delectable signature sandwiches, salads and the chef's daily specials.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAVALLI CLUB

Photo non contractuelle / Strictly non binding

Cavalli Club, Restaurant and Lounge, inspired by fashion mastermind and world renowned designer Roberto Cavalli, shimmers through 20 ft. tall walls that reflect over 356,000 Swarovski crystals, an embellishment to living a life of luxury

Cin Cin

Photo non contractuelle / Strictly non binding

The chic wine bar with avant-garde style and contemporary chill out music has become a true destination for the urban set. A cutting edge menu, including waygu beef burgers, tapas to share and other international delicacies.

The Cigar Bar

Photo non contractuelle / Strictly non binding

Enjoy the warm tones of the mahogany lined interior and rich dark enveloping furniture. Featuring an impressive selection of world-class cigars in a handcrafted, walk-in humidor, specialty cognacs and whiskies.

Trophy Room

Photo non contractuelle / Strictly non binding

Trophy Room is a sports bar where champions are made and winning moments in history celebrated. It's a place where sports enthusiasts create memories of their own and food-lovers indulge in classic British, European and international bar food favorites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 154 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Fairmont Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,287 reviews

convenient location

Customer review rating 4.4/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

overall staffs were kind and willing to help need improve for the lounge food(all most same food I see every year ) water chasing in the shower we stayed at fairmont hotel every year for the business trip and got no offer to room upgrade

Room service and cleaning not happened

Customer review rating 4.4/5

Snehal K. Families - 18/02/2020 Confirmed reviews ALL

Was stayed for 2 days but room service/cleaning is done only after end pf second day that too when I called and complained.

Family week away

Customer review rating 4.4/5

Ms T. Families - 14/02/2020 Confirmed reviews ALL

Excellent stay at the Fairmont .. have stayed in Dubai in many hotels but have never met such a genuine staff throughout the hotel. A massive Thankyou to our fabulous breakfast waiter -Christian -who was an absolute pleasure to meet.. not only professional but with a sparkling personality .. a big asset to the Fairmont . Also thanks to Camilo who looked after us in the evening. The restaurant went out of their way to facilitate us with menu choices given we were staying for 7 nights .. a lovey touch. Comfortable gold rooms .. access to the gold lounge was very nice .. drinks and snacks .. except on half board the timing 6-8pm meant we couldn’t avail of the food right before dinner .. still enjoyable atmosphere . Nice relaxing pool area All in all a very enjoyable stay and wouldn’t hesitate to return again

Dear Ms. T., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues Christian and Camilo took care of you and contributed into making your stay memorable. Dear Ms. T., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai
Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

I have already left the feedback

Good Location

Customer review rating 4.4/5

S R. Business - 12/02/2020 Confirmed reviews ALL

The Check in staff were not very helpful or knowledgable. They entered my name incorrectly meaning that I could not log onto the Internet. They could not explain the changes in the room rates and were not really able to accommodate my needs.

Foarte bine

Customer review rating 4.4/5

Dragos P. Families - 07/02/2020 Confirmed reviews ALL

Great stuf, great hotel

Dear Mr. P., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Dear Mr. P., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai

Good Location

Customer review rating 4.4/5

Abdelazeem T. Business - 04/02/2020 Confirmed reviews ALL

Nice supportive staff, good rooms and amenities

Dear Mr. T., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai. As a Valued Guest we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “80” however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. I hope that until now the authorization has been released, otherwise please do let me know then I will follow up with our accounting team. In regards to the concerns of the check in process I have passed on your survey to our Front Office Manager to look further into it. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Please feel free to contact me directly whenever your travels bring you back to Dubai. Looking forward to hearing from you. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Great stay

Customer review rating 4.4/5

Nina S. Families - 03/02/2020 Confirmed reviews ALL

Great staff Vishal and Angela . As always loved the experience of Fairmont. Just like home

Dear Mrs. S., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues Vishal and Angela took care of you and contributed into making your stay memorable. Dear Mrs. S., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai
Customer review rating 4.4/5

Imad A. A. T. Business - 02/02/2020 Confirmed reviews ALL

I enjoyed my stay in Fairmont Dubai Hotel very much, I loved all and each one in front-desk housekeeping and breakfast lounge and everyone. I encourage all to visit and stay im Fairmont Dubai Hotel.

Dear Mr. Al T., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Dear Mr. Al T., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai

Simply perfect

Customer review rating 4.4/5

Marco R. Couples - 02/02/2020 Confirmed reviews ALL

We've stayed at the fairmont following our trip to the Maldives. It was our anniversary as well as my wife's birthday and we couldn't be happier with how we've been treated during our stay. From the moment Peter welcomed us at the main entrance to the moment we checked out with Angela, everyone made us feel extremely welcome. We got a room upgrade, which was totally unexpected, but we couldn't be happier :). We will definitely be back here during our next stay in Dubai. I wish I could remember everyone elses name to thank each person, but unfortunately my memory isn't that good.

Dear Mr. R., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues Angela and Peter took care of you and contributed into making your stay memorable. Dear Mr. R., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai

Good location

Customer review rating 4.4/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Overall a good experience. there is room for improvement in the guest experience when it comes to check in and front desk support.

Dear Mr. K., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai. As a Valued Guest we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “70” however, we also notice that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. We take each Feedback seriously and I have passed on your survey to our Front Office Manager to look further into it. However I am also glad knowing that our doormen took amazing care of you and contributed into making your stay memorable. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Please feel free to contact me directly whenever your travels bring you back to Dubai. Looking forward to hearing from you. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

good stay

Customer review rating 4.4/5

Majed S. Business - 30/01/2020 Confirmed reviews ALL

+ Staff are very professional + Excellent location - Rooms are old and outdated - A/C is creating humidity in the room - There is noise from the street and the other rooms

Dear Mr. S., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai. As a Valued Guest we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “70" however, we also notice that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. I have forwarded your feedback with our engineering team to further investigate on the AC matter. However I am also glad knowing that our colleagues, especially Angela took care of you and contributed into making your stay memorable. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Please feel free to contact me directly whenever your travels bring you back to Dubai. Looking forward to hearing from you. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Good stay

Customer review rating 4.4/5

Rudy K. Business - 24/01/2020 Confirmed reviews ALL

NIce rooms. friendly staff. Banqueting team is the highlight. Not listing any name as the whole team is awesome and then the review will be long list of names :)

Dear Mr. Kirtikar, Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Dear Mr. Kirtikar, our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai

Well located, good service

Customer review rating 4.4/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Fantastic accommodation and service. Used 4 of the restaurants/bar with a good experience

Dear Mr. W., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey. We very much appreciate your comments regarding your recent stay at Fairmont Dubai.I will share your wonderful comment with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Dear Mr. W., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor. The team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Ongare Guest Experience Team

Good service!

Customer review rating 4.4/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Friendly & helpful staff!

Dear Mr. D., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey. We very much appreciate your comments regarding your recent stay at Fairmont Dubai.I will share your wonderful comment with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Dear Mr. D., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor.The team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Ongare Guest Experience Team

Great Stay

Customer review rating 4.4/5

Jason C. Business - 22/01/2020 Confirmed reviews ALL

Everything was perfect, clean, and exceptional. I will definitely be back.

Dear Mr. C., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey. We very much appreciate your comments regarding your recent stay at Fairmont Dubai.I will share your wonderful comment with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Dear Mr. C. , our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor. The team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Ongare Guest Experience Team

Convenient location and comfortable environment

Customer review rating 4.4/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

I greatly appreciated the spacious room, very comfortable bed and ease of accessing the Dubai Metro and World Trade Centre for my stay. The staff was courteous and helpful and the dining accommodations very good.

Dear Mr. B., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai. We very much appreciate your comments regarding your recent stay at Fairmont Dubai, I will share your wonderful comment with the entire Team. We saw that you rated your overall satisfaction an “80", please accept our apology for not meeting some of your expectations during your stay. As we strive to deliver a flawless guest experience, may we ask you to share what could have make your experience worth a "90" or "100"? Whenever you have a moment, feel free to contact me directly so that we can continue to improve our hotel operations. Looking forward to hearing from you. With our best wishes. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Great Stay.

Customer review rating 4.4/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Fantastic customer service and friendliness.

Dear Mr. B., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai. As a Valued Guest we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “80” however, we also notice that there were several missed opportunities. Please accept our apology for the confusion you have experienced regarding the breakfast plan of your booking and therefore could not fully meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we hope to better your stay during your next visit and regain your trust. Mr. B., when you decide to return to Dubai please feel welcome to contact me directly as we will be more than happy to oversee a reservation for you. With our best wishes. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai
Customer review rating 4.4/5

Harald S. Business - 17/01/2020 Confirmed reviews ALL

great attentive staff and the upgrade certainly made the stay most enjoyable. I will be happy to stay again in Fairmont on upcoming trips too Dubai.

Dear Mr. S., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Dear Mr. S., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai

Very pleasant stay

Customer review rating 4.4/5

Cristina Business - 17/01/2020 Confirmed reviews ALL

I was travelling for business. Pleasant stay in general, room was big and bed very confortable. Not sure why I was paying for an additional guest though, as I was alone.

Dear Ms. P., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Dear Ms. P., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Duty Manager Fairmont Dubai
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