Fairmont Dubai 5 stars

Customer review rating (ALL Rating) 4.6/5 1,829 reviews

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Description

Hotel extras

  • Prime location on Sheikh Zayed Road, near Burj Khalifa and Dubai World Trade Centre

  • In the heart of Dubai, near the World Trade Centre and International Financial Centre

  • Eleven dining and entertainment venues

  • Wellbeings Spa and rooftop pool with Arabian Gulf and skyline views

  • Comfort rooms and suites with luxury amenities and sweeping Dubai views

Our accommodation(s)

Hotel location

Fairmont Dubai

Sheikh Zayed Road, Dubai, Dubai
97555 DUBAI
United Arab Emirates

GPS:25.2264, 55.284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,829 reviews

TripAdvisor Rating  4.7/5  6,826 reviews

Complete disregard for guest safety

TripAdvisor rating 1.0/5

D E TripAdvisor review

Stayed 11 nights in a suite at Fairmont Dubai and overall expected a high standard of care consistent with a five-star property. Unfortunately, a serious safety incident occurred during my stay. Late at night, while crossing the hotel access road with my elderly mother, a valet-operated vehicle accelerated aggressively toward us and stopped less than a metre away. The driver did not apologise or acknowledge the incident and drove off. The matter was reported immediately. Senior management acknowledged the seriousness, reviewed CCTV, and confirmed the individual would no longer operate on the property. Those operational steps were appropriate and appreciated. However, the subsequent guest response framed the incident as an “inconvenience” and offered a minimal goodwill gesture that did not reflect the seriousness of a near-miss safety event involving an elderly guest. That framing was inconsistent with the hotel’s own handling of the matter. I escalated this to Accor corporate more than 10 days ago and have yet to receive any follow-up. While parts of the stay were otherwise fine, this experience exposed a troubling gap between safety accountability behind the scenes and how guest impact is addressed. I would encourage management to review how serious incidents are classified and resolved from a guest perspective

Customer review rating 5.0/5

Cathy N. Families - Confirmed reviews ALL

Checkin was made very easy with the amazing staff, especially Hope - she is a valuable employee. Room very clean, beds sooooo comfy. Great amenities. Very good location with a metro right outside. Delicious breakfast. Everything was amazing, would definitely stay again.

Dear Cathy, Thank you for sharing your feedback about your recent stay at Fairmont Dubai. Our foremost goal is to consistently create memorable experiences by combining exceptional service with a relaxing atmosphere. We sincerely appreciate your kind words and the time you took to provide thoughtful feedback. We look forward to welcoming you back soon for another delightful stay. Sincerely, Fairmont Dubai

Customer review rating 5.0/5

Sonal D. Families - Confirmed reviews ALL

Exceptional service throughout — arriving at 8:30am, we were thoughtfully upgraded to a suite rather than being asked to wait for standard check-in of 3pm The team took wonderful care of my mum, with special thanks to Aya at reception and Bikesh and Cintya at concierge. Fairmont brand is quickly becoming a favourite of mine both for beautiful interior design of their hotels & exceptional customer service from all their staff after my recent stays both in Egypt and now here in Dubai

Dear Sonal, Thank you for reviewing your recent stay at our hotel. It is wonderful to know that we were able to make your stay special from the moment you arrived until the moment you departed, especially that our main goal is to deliver high end services that will meet the guest's expectations. Again, we highly appreciate your review and will be looking forward to welcome you back in the near future. Sincerely, Fairmont Dubai

Customer review rating 5.0/5

Viraf N. C. Families - Confirmed reviews ALL

We had very comfortable and enjoyable stay. Staff was very cooperative and the view from our room was also excellent. All the facilities in the room were upto the mark.

Dear Viraf, We are very grateful for the time and effort you spent to share your personal experience at our hotel, and for the kind comments. We always find it nice to know that our guests went home with great holiday memories and were satisfied with our services. We will be more than happy to welcome you soon at our hotel and to provide you with another pleasant experience. Sincerely, Fairmont Dubai

Great Experience

TripAdvisor rating 4.0/5

Abdulmoez-Tahmaz TripAdvisor review

After long time i came back to Fairmont and it looks like they did renovations to their rooms as the room furniture was quite new and room equipped with all required amenities and accessories. The only issue i faced was mobile coverage inside the room as there was no signal inside my room # 2421

Dear Abdulmoez, Thank you for taking the time to share your impressions of your recent stay with us. Feedback like yours is invaluable in helping us maintain and enhance the quality of service we offer our guests. We truly hope to have the pleasure of welcoming you back in the future, and we remain committed to ensuring you enjoy an exceptional holiday experience with us. Kind regards, Fairmont Dubai

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Other web-users rate our hotel

  • 1,165 reviews 9.6/10 Location
  • 1,634 reviews 8.6/10 Room
  • 5,249 reviews 9.5/10 Service
  • 11 reviews 4.7/10 WiFi
  • 1,145 reviews 8.4/10 Breakfast
  • 911 reviews 8.9/10 Food
  • 795 reviews 9.2/10 Vibe
  • 653 reviews 8.9/10 Cleanliness

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