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Fairmont Dubai 5 stars

Customer review rating 4.4/5 4,370 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Fairmont Dubai
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+ 21 Services
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Room 1

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Hotel extras

  • Conveniently located in Dubai is just 10 minutes away from the world's largest shopping Mall.

  • Directly connected to the metro system and to the area of Dubai World Trade Centre.

  • 19 meeting spaces located on the 33rd floor with natural daylight.

  • Complimentary Wifi

  • An array of dining and entertainment venues await you.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursionsPaying
Catering
  • 6 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Dubai

Sheikh Zayed Road
Dubai
97555
dubai
united arab emirates

Tel: +97143325555

Fax: (+971)43324555

Check-in from 15h00

Check out up to 12h00

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 60km / 37.28 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By plane

    SHARJAH INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS :25.2264, 55.284

Our accommodation(s)

Classical elegance and contemporary decor are reflected throughout the 394 guestrooms and suites - combining timeless style with generous comfort. Polished granite floors and soft luxurious fabrics are united to create a soothing atmosphere - complemented by stunning panoramic views of the city.

Fairmont King NS

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Twin / Twin NS

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont View King Non Smoking

Accessible room
  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold King NS

Accessible room
  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold JNR STE NS

  • Max. number of persons: 3
  • Area: From 55 m² / 592 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont King SK

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Fairmont View King Smoking

Accessible room
  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Large Two Bedroom Suite King SK

  • Max. number of persons: 6
  • Area: From 137 m² / 1475 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

The Exchange Grill

Type of cuisine: International

The Exchange Grill's legendary service and unbeatable quality are offering a food menu that's packed with sizzling steaks and culinary creations that are sure to please.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Noire

Type of cuisine: International

From pitch-black settings, night vision equipped waiters or the thrill of experiencing 5-star gourmet cuisine sight unseen, Noire brings you one of the top experiences in Dubai and a culinary adventure unlike anything else in town.

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DOKUZ

Type of cuisine: Thematic cuisine

With a full range of flavored shisha offerings, al fresco skyline views and Turkish inspired cuisine and barbecue, this outdoor venue is the perfect place for the after work tête-à-tête with friends or for those seeking a personal retreat to unwind.

Dinner

17:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ SUSHI

Type of cuisine: Japanese

Tradition meets innovation in the form of a revolving Sushi belt! This contemporary Japanese café in Dubai entices diners with tantalising delicacies, featuring a selection of uniquely crafted sushi and sashimi assortments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Type of cuisine: Mediterranean

Enjoy casual, contemporary cuisine all day dining at Cascades. Located under a soaring atrium, this outlet showcases an array of international delights from an extensive array of Arabic Mezzah, signature salads, grilled specialties and beyond.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pronto

Type of cuisine: International

Guests can enjoy a selection of freshly baked pastries and the aromatic flavours of freshly brewed coffee in the morning, while the lunch menu offers delectable signature sandwiches, salads and the chef's daily specials.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Cin Cin

Non contractual photo

The chic wine bar with avant-garde style and contemporary chill out music has become a true destination for the urban set. A cutting edge menu, including waygu beef burgers, tapas to share and other international delicacies.

The Cigar Bar

Non contractual photo

Enjoy the warm tones of the mahogany lined interior and rich dark enveloping furniture. Featuring an impressive selection of world-class cigars in a handcrafted, walk-in humidor, specialty cognacs and whiskies.

Trophy Room

Non contractual photo

Trophy Room is a sports bar where champions are made and winning moments in history celebrated. It's a place where sports enthusiasts create memories of their own and food-lovers indulge in classic British, European and international bar food favorites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 247 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Fairmont Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,370 reviews

Excellent Stay

Customer review rating 4.4/5

Patrick S. Business - 24/10/2020 Confirmed reviews ALL

Staff is always pleasant anf friendly. Rooms are quiet and clean.

Dear Captain S., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues took good care of you. Captain S., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Pleasant

Customer review rating 4.4/5

Tariq M. Business - 22/10/2020 Confirmed reviews ALL

Friendly, clean and safe atmosphere

Dear Mr. M., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am glad knowing that you felt a safe atmosphere in our property. Mr. M., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Great stay

Customer review rating 4.4/5

Jeff M. Business - 22/10/2020 Confirmed reviews ALL

As always, the staff were helpful and cordial. They are the mainstay of this hotel being as good as it is. Room was clean and spacious.

Dear Captain M., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Captain M., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Always a great experience

Customer review rating 4.4/5

James H. Business - 20/10/2020 Confirmed reviews ALL

The room was a suite and very clean. The poolside dining was very relaxing. The gym was open and had reservations to keep the occupancy to 15 people maximum which is very nice as many are closed. My only complaint is that there used to be bottled water and fresh towel, but now there are not. I think it would be more sanitary if everyone had a fresh towel to use at the gym.

Dear Captain H., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Thank you for your suggestions about the bottles of water and towels inside the Gym. We would love to provide it in our Gym, however as per the government regulations water and towel has to be brought down by every guest due to COVID 19. Once the guidelines will change we certainly will go back to the old procedure and provide water and towels for all our guests. Captain H., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Great staff. Friendly and accommodating.

Customer review rating 4.4/5

Mark M. Business - 20/10/2020 Confirmed reviews ALL

Excellent service and amenities. Especially during these trying times.

Dear Mr. M., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Mr. M., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Outstanding Accommodations

Customer review rating 4.4/5

Ethan H. Business - 20/10/2020 Confirmed reviews ALL

The accommodations given were simply stellar. Tremendously appointed and extremely well cleaned. The newly cleaned windows were a great enhancement.

Dear Captain F., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that April from our Front Office team took great care of you and contributed into making your stay memorable. Captain F., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Well located

Customer review rating 4.4/5

Duncan K. Couples - 19/10/2020 Confirmed reviews ALL

We were able to check in early and the upgrade was much appreciated. Service was excellent and all the staff friendly and helpful. Only issue was that the waiting time for the lifts was excessive.

Dear Mr. K., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Mr. K., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Great staff

Customer review rating 4.4/5

J N. Families - 14/10/2020 Confirmed reviews ALL

Staff went above and beyond to make sure our stay was great

Dear Mr. N., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. I am also glad knowing that our colleagues took care of you and contributed into making your stay memorable. Mr. N., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Good

Customer review rating 4.4/5

Anonymous Friends - 18/09/2020 Confirmed reviews ALL

Only one thing .it was no discount for bienvenue card in room service.

Dear Mr. A., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay. We very much appreciate your comments and I will share your wonderful Feedback with the entire Team. Unfortunately this is correct, the discount for the bienvenue card is not eligible in room service as per the Accor policies. I am glad to read that still you had a wonderful time with us. Dear Mr. A., our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Excellent stay, would love to come back!

Customer review rating 4.4/5

Mahmoud H. Families - 30/08/2020 Confirmed reviews ALL

Every thing was great. Very clean & sanitized. Staff are aware of what should be done for their guests! Never felt worried about the cleaning or sanitizing because they were very keen on doing that all around the property. Thank you again

Dear Mr. H., Greetings from Fairmont Dubai! We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Whilst we pride ourselves in providing quality customer service these unprecedented times of COVID-19, our focus has now expanded to ensure the health and safety of our Guest to highest level. Whilst our team was eager to adapt and best address the needs of travelers today , Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Professional Service

Customer review rating 4.4/5

Mohamed A. Z. Families - 30/08/2020 Confirmed reviews ALL

Good in general but I will reconsider to stay again due to the car park (Self service) I will prefer to book with a hotel with easy car park access

Dear Mr. Al Z., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairmont Dubai Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences caused with the valet service. Due to the current guidelines of the government the valet service is still restricted in Dubai. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to regain your trust. Please feel free to contact me directly whenever your travels bring your back to Dubai. Looking forward to hearing from you. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

Good stay

Customer review rating 4.4/5

Anas H. Couples - 25/08/2020 Confirmed reviews ALL

All things was fine, but when we spend time at night there new place was open not welcoming to us and that was very disappointing

Dear Mr.H., Thank you for taking the time to tell us about your experience at the Fairmont Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the same time, I have conveyed your kind compliments to team and especially Sajan, who did your check in and he was extremely glad to learn that he was able to make positive moment of truth to your experience . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Good stay during tough times

Customer review rating 4.4/5

Meer Business - 17/08/2020 Confirmed reviews ALL

I stayed at the Farimont Dubai for more than 5 months during the lockdown. It quickly became my home and I was quite happy with how responsive and accommodating the staff were. I saw the hotel turn from a fully-booked and busy conference destination to the lowest occupancy rates at the peak of the lockdown; however, through all of it the staff and management never compromised on quality and service and I truly appreciate the level of accommodation they offered me.

Dear Mr. A., Greetings from Fairmont Dubai and hope you and your family are doing well! Thank you for taking the time to complete our online Guest satisfaction survey following your recent stay at Fairmont Dubai. We very much appreciate your comments regarding your stay at the Fairmont Dubai. I have conveyed your kind compliments to team and especially to Carol and Vanessa (IRD), Tanja, who was extremely glad to learn that they were able to make positive moment of truth to your experience. Our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Mr. A., thank you once again for sharing your positive comments with us. Please do not hesitate to get in touch with me for any assistance you might require with reserving your next visit with us. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Well Located!

Customer review rating 4.4/5

Abdullah Solo - 17/08/2020 Confirmed reviews ALL

A little pricey but, for the location I guess it's worth it

Dear Mr.A., Thank you for taking the time to complete our online Guest satisfaction survey following your recent stay at Fairmont Dubai. We very much appreciate your comments regarding your stay at the Fairmont Dubai. I have conveyed your kind compliments to team and especially April, who was extremely glad to learn that she was able to make positive moment of truth to your experience. Our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Mr. A., thank you once again for sharing your positive comments with us. Please do not hesitate to get in touch with me for any assistance you might require with reserving your next visit with us Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Well located

Customer review rating 4.4/5

Hans Solo - 14/08/2020 Confirmed reviews ALL

It was very good experience and this will not be my last visit.

Dear Ms.K., Greetings from Fairmont Dubai & Hope you and your family are doing well! Thank you for taking the time to complete our online Guest satisfaction survey following your recent stay at Fairmont Dubai. We very much appreciate your comments regarding your stay at the Fairmont Dubai. I have conveyed your kind compliments to team and especially Ela who did the check in for you and colleague from In room dinning , who was extremely glad to learn that they were able to make positive moment of truth to your experience. Our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. Ms.K., thank you once again for sharing your positive comments with us. Please do not hesitate to get in touch with me for any assistance you might require with reserving your next visit with us. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

All good

Customer review rating 4.4/5

Masooma U. Families - 11/08/2020 Confirmed reviews ALL

With had an amazing stay. The staff was great. Breakfast was yumm

Dear Mrs.H., Greetings from Fairmont Dubai! We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Double-billed

Customer review rating 4.4/5

Michael Couples - 11/08/2020 Confirmed reviews ALL

The stay was fine. Amenities were a bit thin, but this was reflected in the price and to be expected during COVID. The real issue was the ineptitude of your front desk. I had booked and paid in advance on Rocketmiles. Upon check-in, the agent acknowledged this and asked if I wanted to leave a credit card deposit for incidentals. I did. Everything was fine. Upon check-out, however, the two agents had no knowledge that I had pre-paid and insisted to charge me the full stay price. It seems like this was the first time that they had ever dealt with a prepaid room. I am not sure if your systems are bad, there is some problem with the Rocketmiles/Agoda interface, your agents didn't understand, the person who checked me in did something wrong, or some other issue but I was astonished at how complicated they made it. After I departed, I e-mailed copies of my prepayment receipt and booking (and, for good measure, my credit card statement showing that I have been billed by you twice) but after two days I have gotten no acknowledgement.

Dear Mr. C., Greetings from Fairmont Dubai! Thank you for taking the time to complete the Guest Satisfaction Survey and give details in regards to your recent stay at the Fairmont Dubai. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences caused with your room payment. We have already investigated the matter and spoken to our Team in order to avoid such situation in the future. I can see that from the hotel side the money has been already refunded back to you. May I ask if you have received it back or if there are any other inconveniences I can help you with? Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to regain your trust. Please feel free to contact me directly whenever your travels bring you back to Dubai. Looking forward to hearing from you. Sincerely, Tanja Rodniem Guest Experience Manager Fairmont Dubai

good stay

Customer review rating 4.4/5

Dalia Friends - 11/08/2020 Confirmed reviews ALL

was good but the pool small

Dear Ms. E., Greetings from Fairmont Dubai and hope you and your family are doing well! We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

well located and comfortable stay

Customer review rating 4.4/5

Indu P. Solo - 11/08/2020 Confirmed reviews ALL

lovely stay and loved your English Breakfast ...polite staff

Dear Ms.P., Greetings from Fairmont Dubai! We very much appreciate your comments regarding your stay at the Fairmont Dubai. I have conveyed your kind compliments to team and especially to colleague in room service ,, who was extremely glad to learn that she was able to make positive moment of truth to your experience. Our team takes great pride in delivering extraordinary guest experiences, and your feedback is very important to us If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor, the team will be so happy to see your feedback which will motivate them to deliver heartwarming services to all of our guests. At the same time, I was concerned to read that the social distancing guidelines were not followed with everyone and hereby wish to extended our sincere apologies for the inconvenience caused on this occasion. We hope you will give us another chance to be of great service to you in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

Friendly staff

Customer review rating 4.4/5

Louise R. Solo - 11/08/2020 Confirmed reviews ALL

Good location, good service and protecting guests against Covid 19 with well implemented regulations.

Dear Ms. R., Greetings from Fairmont Dubai! We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations regarding the payment not utilized from authorization taken on arrival. I will share your comments with the respective teams and our training department and take appropriate action.Please be assured that I will discuss your individual issues with the relevant departments immediately to avoid future weaknesses We truly appreciate your constructive feedback and hereby wish to extended our sincere apologies for not meeting your stay expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Ranghar Assistant Front Office Manager Fairmont Dubai P.O. Box 97555 Sheikh Zayed Road Dubai, UAE Tel +971 4 … Mob +971 50… Fax +971 4 … www.fairmont.com

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