Fairmont Dubai 5 stars

Satisfied

Short business trip. The hotel was looking a bit tired prior to Covid but the room and suite upgrades/remodel have been well received.

I did not feel I am in Fairmont Hotel. This hotel changed a lot. Very bad service. No welcome drink. I also had during one afternoon a very dirt water in bathroom, it was black water coming I don’t know where and thanks Gid I was not taking my shower during this time !!! It is not accepted to have such water with this COVID-19. They said it is due to maintenance. Also I booked for a smoking room and during check-in they said they must upgraded me to have a smoking room and I accepted because it is important to me while my booking was made one month in advance. It was my worse stay !!!

My home away from home when I am on a business trip to Dubai. Great service and people. Need to find a way to fix the challenges with breakfast area when busy. Omelet person needs to have a bigger station in order to move people through quicker. Hope to have the gold / executive floor opened soon.

I was arriving on an early flight, so I requested beforehand by email for an early check-in. Arriving at the hotel, a cold refusal for any early check in. They said they would call me when a room became available. They actually called me after 3 o'clock in the afternoon which is AFTER the official check-in time. The room they gave me first was wrong - twin beds instead of a king bed. The loud construction noise started every morning at 7.30 and went on throughout the day, I asked could I have a room without noise, they refused. Only one of the pools is open, so no chance of any sun until well into the afternoon. On the whole, a total disaster of a place - avoid!

A very stressful stay from start to finish and not something that I expected from a 5 star hotel, especially the Fairmont. The information which we were given by Emirates Holidays and on which we made our decision to book this hotel, was 1.5 years old according to Ela the deputy manager. There were ongoing renovations, of which we were not aware, one of the pools was closed, again we were not advised of this and the pool had been closed for over a month. We stayed for 12 days on a half board basis, this hotel should never be sold as a half board holiday as it does not h ae the facility for this. We received a list of restaurants which we could use from reception to find out we could only use 2 for half board, one was a sushi bar… my husband does not eat fish, so that left one…..th esports bar where people were allowed to smoke……..not good for a non smoking couple trying to eat a meal. In the sports bar the menu was severely restricted for half board allowing 3 starters, 4 mains and 3 desserts…….again not good enough for a 12 day stay. I could go on but I’ll stop at that, if you need any further information please do not hesitate to contact me, suffice to say I would not recommend this hotel to anyone coming to Dubai, it has to be the worst hotel I’ve stayed in and it was certainly the worst holiday I have had in Dubai.

at arrival at 11pm the check in process was slow. when asking to pay in advance i was told the cashier was not available. i had to insist and they said that the receipt would only come later to my room. it only arrived at midnight. the room was unpleasant, with loud music coming probably from the Hotel disco (i was on the 26 floor) i woudl not reccomend this hotel if you expect the level of service of a 5 star hotel.

I stay here quite often for work. The Fairmont has nice, clean, updated rooms. Everything I’ve ordered from room service and from the Trophy Room has always been great!

Short duration. Ok. But have an resolved issue regarding lost luggage. Sent an email to generic email I was provided with. Despite asking numerous times for a specific person to liaise with. Am still waiting a reply.

Whenever visiting Dubai, I have always stayed at the Fairmont - Shaikh Zayed Road since 2004. After all these years, this time, I would honestly describe my stay as just average. Check in was not as smooth as previous times i.e initally a smoking room was not available eventhough I had booked one a week before and had to change rooms the next day and most importantly NO complimentary upgrade as I have always been given. There were major delays in the in-room dining service even when ordering just water bottles, as well as delays for lunch at the Trophy Room, leaking airconditioner even though the newly designed rooms are very impressive. What I did not understand this time was that everytime I ordered for any service, be it in-room dining, Laundry or eating or having a drink at the Trophy room or lobby, I had to pay (Card/Cash) when the check arrived, everytime. Previously I could charge all this to my room, but I just couldn’t undertstand why I had to pay this time after each and every service? I mean sometimes one does not have cash on them, their credit card might be left up in their room, or if one is entertaining a business guest then it is easier to charge the expense to their room, but I just couldn’t understand this new rule. I have been wondering since if it is only here, at the Fairmont or everywhere? It is all quite strange though. My observation for the delays was that the facility was seriously understaffed which is not expected at an establishment like The Fairmont, which in my view is the most well located and was the most comfortable hotel in Dubai. Having said all the above, the only plus point is that, all the Staff and Guest Services representatives at the hotel are very warm, very friendly and very helpful at all times and the food quality at The Fairmont is and has always been Super, especially the Fairmont Burger. This is my personal and honest feedback of my trip this time. Thank you for listening.

When I arrived to check in I was informed they had overbooked and had to send me to another hotel, there was no pre warning about this. Eventually I returned 2 days later but had to push for this. The manager did listen to my complaint but said she was informed it was my choice not to return. I was disappointed with this level of service from a so called ‘high end’ hotel. The communication issues continued later on my stay.

Love the room 2212. We couldn't sleep for 48 hours. There was an emergency maintenance situation going on with loud banging. The elevator worked on and off. We had to go up to the 23rd floor to catch the elevator down to the lobby. There was a smell of sewage when we past some of the rooms. The stairwell was dirty. Breakfast was very good. Customer service was great.

I had a nice stay and all the staff was great - helpful and very kind!

nice place to stay

Room was not cleaned most days until after 16:00. One day was nor serviced at all. Construction started at 8:15 so you had no choice but to leave the room early. Was not my best stay at a fairmont hotel.