Mercure Belo Horizonte Savassi 4 stars

Customer review rating (ALL Rating) 3.9/5 665 reviews

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Description

Hotel extras

  • Benefit from the services at Mercure, a hotel with swimming pool and sauna

  • 20 minutes by car to Belo Horizonte downtown

  • 21 minute-drive to Belo Horizonte Airport - Pampulha

  • 3-minute drive to Lifecenter Hospital

  • 45 minutes to Confins International Airport - Tancredo Neves

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Savassi

Rua Cicero Ferreira 10 bairro, Serra
30220040 BELO HORIZONTE
Brazil

GPS:-19.93461, -43.92405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELICATTO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  665 reviews

Customer review rating 2.0/5

Luanda D. A. M. Business - Confirmed reviews ALL

Disapointing, hotel is in need of refurbishment asap, breakfast is poor.

Olá Luanda, Lamentamos sinceramente que sua experiência não tenha atendido às expectativas e agradecemos por compartilhar sua percepção. O hotel está passando por um processo gradual d. modernização, com melhorias estruturais já em andamento, justamente para oferecer um ambiente mais atualizado e confortável aos nossos hóspedes. Em relação ao café da manhã, sentimos muito que não tenha correspondido ao que esperava. Seu comentário foi encaminhado à equipe responsável para avaliação e ajustes, pois buscamos constantemente aprimorar qualidade, variedade e apresentação. Seu feedback é importante para nosso processo d. evolução. Esperamos ter a oportunidade d. recebê-la novamente no futuro e proporcionar uma experiência mais alinhada às suas expectativas. Atenciosamente, Fernanda Duarte Gerente Geral – Mercure Belo Horizonte Savassi

Customer review rating 4.5/5

Patricia F. Business - Confirmed reviews ALL

VOLTARIA SIM.

Prezada Patricia, Agradecemos imensamente por suas palavras. É gratificante saber que sua experiência foi positiva, refletindo a limpeza e organização que buscamos oferecer. Ficaremos felizes em recebê-la novamente em sua próxima visita. Atenciosamente, Fernanda Duarte Gerente Geral Mercure Belo Horizonte Savassi

Customer review rating 1.5/5

Holger S. Solo - Confirmed reviews ALL

Hotel in total is really in need of a reform. Pool was closed because of work. Never saw such a run down room in a Mercure hotel. I think the wole hotel does not meet Mercure Standards. And after all for a weak breakfast, they charged 60 BRL.

Dear Holger S., Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience did not meet your expectations and appreciate your comments regarding the condition of the hotel and the breakfast offerings. Your insights are invaluable as we continuously strive to enhance our services and facilities. We value your input and will take it into consideration as we move forward. Atenciosamente, Fernanda Duarte Gerente Geral Mercure Belo Horizonte Savassi

Customer review rating 0.5/5

Matheus D. C. Z. Families - Confirmed reviews ALL

Staff at Breakfast was not kind and made loud noise dealing with the dishes. Food was far from special. Bad experience when compared to the other Mercure Lourdes wich is great. Fitness and pool are not working.

Dear Matheus d. C. Z., Thank you for your feedback regarding your recent stay. I apologize for the breakfast experience and the noise disturbance caused by the staff. Additionally, I regret that the fitness and pool facilities were not operational during your visit. We appreciate your comments and will consider them for future improvements. Atenciosamente, Fernanda Duarte Gerente Geral Mercure Belo Horizonte Savassi

Customer review rating 3.0/5

Radek J. Business - Confirmed reviews ALL

Fitness not in operation.

Other web-users rate our hotel

  • 97 reviews 8.4/10 Location
  • 333 reviews 5.5/10 Room
  • 249 reviews 7.6/10 Service
  • 13 reviews 4/10 WiFi
  • 135 reviews 3.8/10 Cleanliness
  • 120 reviews 6.8/10 Breakfast
  • 41 reviews 4.8/10 Value
  • 31 reviews 2.5/10 Pool

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