Dear Mr. Wilfried, Thank you for taking the time to share your feedback. We are truly sorry that the cleanliness of your apartment fell so far below the standards we expect and that this made your stay such an unpleasant experience. We fully understand your disappointment, especially regarding the condition of the room. Your comments have been taken very seriously and have been shared with the housekeeping and technical teams concerned so that the necessary checks and corrective actions can be carried out. We also regret the difficulties you experienced when trying to access your ALL Accor account during the booking process. As a Silver member, we sincerely appreciate your loyalty and regret that we did not provide you with the quality of stay you were entitled to expect. Kind regards, H. BENHADJ Director Aparthotel Adagio Access Nice Magnan

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback following your stay at Aparthotel Adagio Access Nice Magnan. We are delighted to hear that you had such a pleasant stay and that you appreciated our convenient location, the comfort of the aparthotel and, most importantly, the friendliness and helpfulness of our team. Knowing that we were able to make you feel at home during your stay is a great pleasure for us. Your perfect scores across all aspects of your experience are a wonderful recognition of our team's efforts and are greatly appreciated. We hope to have the pleasure of welcoming you back to Nice for another enjoyable stay. Kind regards, H. BENHADJ Directrice Aparthotel Adagio Access Nice Magnan

Dear Chris, Thank you very much for your kind feedback. We are delighted to hear that you appreciated our ideal location and the friendliness of our team. We also appreciate your comment regarding the corridor carpets. We are aware that some areas would benefit from refurbishment, and your feedback is valuable as we continue to improve and maintain our property. We hope to have the pleasure of welcoming you again on your next visit to Nice. Kind regards, H.BENHADJ General manager Adagio access Nice Magnan

Dear Patrick, Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed our location and found our staff to be helpful. Your comments about the amenities and furnishings have been noted, and we appreciate your insights as they help us improve our services. Best regards, H.BENHADJ Directrice Aparthotel Adagio access Nice Magnan

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify that the incident that occurred was an isolated event that took place in a private apartment within the residence. It did not involve the common areas or affect the overall security of the property. Regarding your room change request, we understand that you wished to move to a room on a higher floor, similar to some of your colleagues. As this was a preference-based request rather than a mandatory relocation, a €20 housekeeping fee was applied to cover the additional cleaning required for the apartment vacated during the change. We also take note of your comments regarding the friendliness of some members of our staff. Providing a welcoming and professional service is very important to us, and your feedback will be shared with the relevant teams to help us improve. Finally, we appreciate your positive remarks about our excellent location and thank you for choosing to stay with us. We hope to have the opportunity to welcome you again in the future. Kind regards, Best regards, Halima Director Aparthotel

Dear Guest, Thank you for your kind feedback regarding your stay at Aparthotel Adagio Access Nice Magnan. We are pleased to hear that you appreciated the location, spacious apartment, and friendly service. We understand your concerns about the laundry hours; these hours are in place to ensure a comfortable environment for all our guests, considering the proximity of the washing facilities to some apartments. We appreciate your understanding in this matter and hope to welcome you back in the future for another enjoyable stay. Best regards, Halima Director Aparthotel

Dear Mme P., Thank you for taking the time to share your feedback regarding your recent stay. I appreciate your kind words about our staff, as we strive to provide a welcoming environment for all our guests. I regret to hear that the room conditions and corridor atmosphere did not meet your expectations. Your comments regarding the swimming pool's accessibility and breakfast experience will be noted for review, as guest satisfaction is important to us. We aim to enhance our offerings to better serve our guests in the future. Sincerely, Halima Director aparthotel

Dear Mr. D., Thank you for your feedback. I regret that your experience did not meet your expectations, particularly regarding the early check-in and pool availability. Please kindly note that our swimming pool opens on June 1st, as mentioned on our website as well as through our resellers. I also confirm that the loyalty points have been manually credited to your account. There was indeed a system anomaly, for which we sincerely apologize. I appreciate your comments about the room, which will be reviewed to further enhance our service. Kind regards, Halima Director Aparthotel

Dear M. B., Thank you for taking the time to share your feedback regarding your recent stay at Aparthotel Adagio Access Nice Magnan. I am sorry to learn that your experience did not meet your expectations. We strive to provide a balance of service and independence, which is why guests are encouraged to dispose of their own waste at the end of their stay. The access code for entry is a security measure to ensure our guests' safety, and I regret if this caused any inconvenience. While I am pleased to hear that you appreciated our location, I regret to learn that other aspects of your stay did not reflect the standards associated with our brand. Your feedback is invaluable, and I will ensure it is communicated to the relevant teams. Thank you once again for your comments. Halima Director Aparthotel

Dear M. K., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not fully meet your expectations, particularly concerning the condition of the facilities. Please know that our apartments are currently undergoing renovation works in order to improve the comfort and quality of our accommodations. In addition, we are also discussing with the property owners a future renovation project for the common areas, which we hope will further enhance the overall guest experience. We continuously strive to improve our property and services, and your comments are valuable in helping us identify areas for improvement. I am pleased to hear that our front desk team left a positive impression during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better conditions in the future. Best regards, Halima Director Aparthotel

Dear guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, H.BENHADJ Directrice Aparthotel Adagio access Nice Magnan

Dear Simone, Thank you for your kind words regarding our reception staff. We are pleased to hear that you received excellent service during your stay. Your feedback is greatly appreciated and encourages our team to continue providing a welcoming atmosphere. Best regards, H.BENHADJ Directrice Aparthotel Adagio access Nice Magnan

Dear Mateusz, Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that our facilities were suitable for families and that you had a great experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, H.BENHADJ Directrice Aparthotel Adagio access Nice Magnan

Dear Tamala C., Thank you for your feedback. I sincerely regret the discomfort you experienced during your stay, particularly regarding the maintenance issues. Your comments regarding the cleanliness and condition of the apartment are noted, and I appreciate your kind words about our staff. Best regards, Halima Director aparthotel

Chère invité, Nous vous remercions pour vos commentaires. Nous sommes heureux que vous ayez apprécié l'emplacement de notre établissement. Nous prenons note de vos remarques concernant l'état des moquettes et des murs. Votre retour est précieux pour nous aider à améliorer l'expérience de nos clients. H.BENHADJ Directrice Aparthotel Adagio access Nice Magnan

Cher Yann, Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement et le service fourni par notre équipe. Votre satisfaction est notre priorité! Halima Directrice Générale

Dear O., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and that you appreciated the cleanliness of your room and the friendliness of our staff. We acknowledge your comments about the corridors and will certainly take them into consideration for future improvements. We look forward to welcoming you back on your next visit to Nice. Halima General Manager