Mercure Nice Promenade des Anglais Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,028 reviews

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Mercure Nice Promenade des Anglais Hotel - Image 1
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Mercure Nice Promenade des Anglais Hotel - Image 4
2 rue Halevy, 06000 NICE, France

Description

Hotel extras

  • Fully renovated in 2026, our hotel blends bold design with cozy comfort.

  • Prime location on Promenade des Anglais, just a 5-min walk from Old Nice.

  • Amazing views: sea-facing rooms and breakfast overlooking Baie des Anges.

  • 4 miles (7 km) from the airport and a 10-min walk from Nice train station.

  • Easy access via nearby parking, including the Ruhl and Sulzer parking lots.

Our accommodation(s)

Hotel location

Mercure Nice Promenade des Anglais Hotel

2 rue Halevy
06000 NICE
France

GPS:43.695385, 7.265471

Telephone
Fax +33 4 93 82 18 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Wake up to a magnificent view of the Mediterranean. Our fabulous breakfast buffet is from 7am, or for a nice lazy start, opt for the in-room breakfast menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,028 reviews

Customer review rating 4.0/5

Simon B. Couples - Confirmed reviews ALL

We are loyal ALL customers so know the hotels are comfortable.The hotel is conveniently located for the Promenade des Anglais, the Old Town, has many good restaurants close by, and has great Public transport links. Our room had views of the sea and Albert -st Park, which was a great bonus during the carnival. Unfortunately building work in the hotel started early every day except Sunday so some forewarning would have been helpful. Don't worry about the hotel breakfast, there are great options within 5 minutes walk.

Dear guest, Thank you for sharing your experience with us. We are delighted that our location allowed you to fully enjoy the Old Town and the unique atmosphere of the Carnival, especially with that privileged view over the sea and the garden. We sincerely apologize for the morning noise caused by our renovation work. While these updates are essential to provide our guests with the modern experience they deserve, we understand that more forewarning regarding the schedule would have been appreciated. Please be assured that we are doing our best to minimize the impact on our guests' rest. Regarding your comment on breakfast, while the surrounding area does indeed offer lovely local options, we would be delighted to have you try our own selection during a future visit, once the hotel has regained its full serenity. We look forward to welcoming you back to the Promenade des Anglais very soon! Warm regards, The Team Mercure Nice Promenade des Anglais

Customer review rating 2.0/5

He L. Couples - Confirmed reviews ALL

As an Accor Platinum member, I expected a higher standard of service, but unfortunately, several issues significantly impacted my experience: 1. Failure to Provide Room Upgrade Despite being eligible for an upgrade to a sea-view room as part of my Accor Platinum membership, I was not offered this benefit upon check-in. Additionally, I confirmed through the Accor app that such rooms were available for upgrade at the time of my arrival. 2. Lack of Drinking Water My room was not provided with bottled drinking water, and the water dispensers in the hallway were also empty, leaving me without access to drinking water throughout my stay. 3. Unannounced Renovation Works The hotel was undergoing renovation, but no prior notice was given at the time of booking or check-in. As a result, I was disturbed by excessive drilling noise around 10:30 AM while trying to rest, forcing me to leave the hotel earlier than planned. These issues collectively undermined the quality of my stay and fell far below the standards expected of an Accor Platinum member. I respectfully request appropriate compensation or corrective action for these oversights.

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations and we appreciate the opportunity to clarify the points you raised. Regarding the room upgrade, please allow us to note that the hotel was fully booked on the day of your arrival. As outlined in the Accor loyalty program terms and conditions, upgrades are offered subject to availability and are unfortunately never guaranteed. We fully understand your disappointment and regret that we were unable to extend this benefit during your stay. Concerning the bottled water and hallway dispensers, we sincerely apologize for this inconvenience. The hotel has only recently reopened following a complete renovation, and while we strive to ensure everything operates flawlessly, some adjustments and operational refinements are still being finalized. Please be assured that this is not reflective of our usual standards. With respect to the renovation works, information about ongoing works was displayed at the front desk and visible at the time of check-in. We are nevertheless sorry for the disturbance you experienced and understand how this may have affected your comfort. We genuinely regret that your experience fell short of what you anticipated, particularly as a valued Accor Platinum member. Your comments are extremely important to us and have been shared with the relevant teams for immediate attention. Kind regards, The Mercure Nice Promenade des Anglais Team

Customer review rating 0.5/5

Asmaa L. Couples - Confirmed reviews ALL

lot of noise due to the renovation from 09am to 07 pm, they didn’t inform us in advance.

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise related to the renovation works during your stay. We understand how disruptive this must have been and we are truly sorry for the discomfort experienced. Please allow us to clarify that a notice was displayed at the front desk to inform guests about the ongoing renovations. In addition, the works are normally scheduled to finish no later than 5:30 PM, and we regret if this was not the case during your visit. We truly value your comments and appreciate your understanding. We hope to have the opportunity to provide you with a more pleasant experience in the future. Kind regards, Reservations & Guest Relations

Customer review rating 2.5/5

Samuel F. Business - Confirmed reviews ALL

I stayed at Hôtel Mercure Nice Promenade des Anglais and had a mixed experience. Positives: Reception staff were very polite and professional. Breakfast quality was good, and the breakfast team was friendly and attentive. Negatives: The room was disappointing: very old, plain white with no artwork or warmth, giving a hospital-like feeling rather than a hotel atmosphere. There were no USB charging ports, which is unacceptable today. The bathroom is outdated and unsafe—the teak shower floor is extremely slippery and represents a real risk of falling. On Saturday, heavy construction work took place until 5:00 PM. The noise made it impossible to stay in the room or work, forcing me to cancel a meeting. I was not informed in advance. When I raised the issue, I was told the work could not be stopped and the only solution offered was a possible upgrade on a future stay, which does not compensate for the disruption. Overall, good staff and location, but room condition, safety issues, and poor handling of construction noise seriously affected my stay.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Nice Promenade des Anglais. We sincerely appreciate your kind words about our reception team and breakfast service, as it is our goal to provide a welcoming and enjoyable experience for all our guests. I am, however, truly sorry to learn about the challenges you encountered during your visit. Your comments regarding the condition of your room are concerning, and we understand that an inviting atmosphere is essential for a pleasant stay. Please be assured that we are actively working on plans to enhance our guest accommodations to align with contemporary standards. Your suggestion about the necessity of USB charging ports has been noted, and we will take it into consideration as we plan future upgrades. Regarding the construction noise, I genuinely apologize for the inconvenience it caused you. We strive to maintain a comfortable environment for our guests, and I regret that you were not informed in advance about the scheduled work. It is our policy to minimize disruptions, and I understand how frustrating it must have been to deal with noise during your intended downtime. I appreciate your understanding that certain circumstances may be beyond our immediate control, and we are always looking for ways to improve communication in such situations. Once again, thank you for your valuable feedback. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Fiorine - Reservations & Customer Experience Manager

Customer review rating 5.0/5

Sarah E. Friends - Confirmed reviews ALL

Clean, tidy, perfect location and friendly staff!

Dear guest, Thank you very much for your excellent rating and your kind words. We are delighted to read that you appreciated the cleanliness of the hotel, our prime location and the friendliness of our team. Your satisfaction is a wonderful reward for all of us. We truly hope to have the pleasure of welcoming you back very soon. Kind regards, Fiorine - Reservations & Customer Experience Manager

Other web-users rate our hotel

  • 653 reviews 9.4/10 Location
  • 822 reviews 5.5/10 Room
  • 558 reviews 7.5/10 Service
  • 5 reviews 5.2/10 WiFi
  • 327 reviews 4.9/10 Comfort
  • 245 reviews 4.5/10 Cleanliness
  • 244 reviews 7.5/10 Breakfast
  • 241 reviews 3.1/10 Vibe

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