Mercure Nice Promenade des Anglais Hotel 4 stars

A room that needs a bit of 'user guidance' : Couldn't find a way to close the curtains on large window behind the bed, so felt a bit exposed. 2 disruptor switches made it difficult to turn lights back on, needed help from reception to do so.

Hotel was clean, good sized room but not as nice as pictured on website. Parking difficult to find due to construction and lack of signage. Staff members were very kind and accommodating.

Pleasing

The staff were unfailingly friendly, professional and helpful. The anti-Covid measures (hand gel, face masks, one person at a time in the small lift) all gave a feeling of good care taken. The location is ideal: near the pedestrian area, on the corner of the Promenade des Anglais. I shall be back! Thank you for making my stay so enjoyable.

Welcome desk not professional. Rooms extremely noisy. Furniture from the 60ies but not refreshed Walls the same. Dirty. Aweful smell in the corridors. No lobby. And all this for a discriminating price. I'm staying with Accor for so many years but never had such an experience before!

Kind staff, good location and breakfast. Otherwise, well over priced as the hotel has no facilities.

We liked the personal attention of every staff member. The location of the hotel, the breakfast and the view from the room (park and sea) were very good. The room was OK in terms of size but light and decoration was below expectation. We didn't like the corredor of the second floor, the decoration and odor. Therefore, the hotel must improve on designes and decoration.

Very good location. Nice room with fantastic view and a great bed. Missed a balcony.

From arriving to the hotel, the night desk man didn’t help with a suitcase, gave us an aweful room nothing to do with the picture and didn’t even tell us the parking lot had an elevator a block away. Made us leave suitcases on front of hotel and go to park. Again no help with suitcases for my wife. Being Accor gold means nothing. No upgrade. No welcome gift, no drink, truly terrible experience.

Nothing bad happened, everything was normal. Just we were expecting a four star hotel especially that the price is quite expensive. The hotel is very basic 3 stars hotel. No amenities at all. And the room is very basic with no view, no closets, no coffee and tea. Not even a decent Lobby or terrace or gym or anything in the hotel. I would give it Ibis Budget brand not Mercure.

Check in was superb...Agent stored bags while room was getting ready. Received a text that room was ready...collected bags and key cards...proceeded to room and was and 20 minutes was disturbed by a violent argument occurring inside the adjoining room... the soundproofing between rooms are not good... it was as if the couple and children were inside my room. Realizing that this was not the pleasant experience we wanted for our 4 nights - we immediately sought to check out and stay at the Le Meridian hotel next door. Unfortunately, the staff (not the ones that initially checked us in) was unsympathetic and only sought why didn't we let them know - I was there letting them know why I wanted to check out - however, they offered no solution and reminded me that my room was non-refundable... I informed them that I felt uncomfortable staying one night there and cannot endorse this hotel. Four nights latter I received a notice of my check out and a survey shortly afterwards... crazy!

We have chosen the hotel because of the membership of Accor and the location. Location was great, just a little complicated was parking. The bed is very comfortable! Unfortunately no benefits of Accor provided!

The location is great. Quite big room with very comfortable bed! You have to use a public parking which can be a little complicated. Staff was friendly. No benefits for Accor members (!gold!) provided.

Friendly staff, very good location in the middle of everything you want, close to the beach and restaurants. Good parking place under the hotel but is another firm you must make reservation ! We will come back !

Beautiful winter sun, ocean views and an oasis of calm away from away from the Covid catastrophe ! The location helps divert your thoughts from the challenges and restrictions we all face currently due to the plague sweeping the world !