Dear Guest, Thank you very much for sharing your feedback. We are delighted that you enjoyed the convenient location of our aparthotel, the warm welcome from our team, and the cleanliness of your accommodation. We have also taken note of your comment regarding early check-in. Our reception team is always happy to store guests’ luggage before check-in when needed. We hope to welcome you and your family again soon. Kind regards, The Reception Team

Hello, Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered during your stay, particularly regarding the bathroom light and the swimming pool. We particularly regret that the lighting issue was not resolved during your stay. We experienced a staffing issue at that time and sincerely apologise for this situation. We could also have offered you another studio so that you could have had a properly lit bathroom. We regret that we were not able to provide you with this solution during your stay. Regarding the swimming pool, we completely understand your disappointment, especially as this facility was an important factor in choosing our property. As soon as the swimming pool became unavailable, we took the necessary steps to remove it from the list of our services and facilities, well before the date of your reservation. We nevertheless regret that this information was not sufficiently visible or clear to you during your stay. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Best regards Estelle H

Hello, Thank you for taking the time to share your experience. We are pleased that you enjoyed your accommodation, its kitchen facilities, as well as our location and the convenient access to public transport. We are nevertheless sincerely sorry that the heat affected your stay so severely that you had to leave three days earlier than planned. We fully understand how difficult it can be to sleep during periods of high temperatures, and we regret that the fan provided did not make a sufficient difference to your comfort. Our property does not have air conditioning, and this information is stated in the accommodation details at the time of booking. We nevertheless provide fans free of charge upon request to help improve our guests’ comfort. We also understand your decision not to leave the window open throughout the night, particularly as your accommodation was on the ground floor and outside noise and security were understandably concerns. We sincerely regret that these conditions prevented you from fully enjoying your stay and hope to have the opportunity to welcome you again during a cooler period. Best regards Estelle H

Hello, Thank you for taking the time to share your feedback. We are especially pleased to read your kind comments about our team. Knowing that you found our staff very friendly, caring, and attentive to your needs is a wonderful recognition of the work they do every day. We will be delighted to share your compliments with them, as this type of feedback is a great encouragement for the entire team. We are sorry, however, that the temperature in your room affected your comfort during the warmer nights. We understand that keeping the windows open is not always a comfortable solution. As you mentioned, each room is equipped with a mobile fan to provide some relief during warm periods. Regarding air conditioning, we would like to clarify that it is not mentioned among the amenities provided in our rooms. We therefore regret that the absence of this equipment did not meet your expectations, particularly during the summer. Thank you again for highlighting the quality and attentiveness of our team. We sincerely hope to have the pleasure of welcoming you back and providing you with another pleasant stay in Paris. Best regards Estelle H

Hello, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room satisfactory overall, although we are sorry that the high temperatures during your 8-night stay made your nights particularly uncomfortable. We fully understand that sleeping in a very warm room can be difficult. However, the weather conditions are unfortunately beyond our control, and we hope you can understand that we cannot influence the temperatures during periods of extreme heat. Regarding air conditioning, we would like to clarify that air conditioning is not mentioned among the amenities provided in our accommodation. Our rooms are therefore not equipped with air conditioning. Each room is nevertheless equipped with a mobile fan to provide some relief during warmer periods, although we understand that this may not always be sufficient during particularly hot weather. We regret that the temperatures had such a significant impact on your stay and that your experience did not fully meet your expectations. We nevertheless hope to have the opportunity to welcome you again under more comfortable weather conditions and provide you with a more enjoyable stay. Best regards Estelle H

Hello, Thank you very much for your great rating and positive feedback. We are delighted to hear that you appreciated the comfort of the aparthotel and the kitchen facilities, which are especially convenient for longer stays. We are also glad that you enjoyed the location in the heart of Vanves, as well as the calm neighborhood and good public transport connections. Providing a peaceful and convenient environment is very important to us, and we are pleased that it contributed to your stay. We look forward to welcoming you again very soon. Best regards Estelle H

Dear Ewa, Thank you very much for your wonderful feedback. We are delighted that you found our hotel very nice, clean, and family-friendly, and that our staff made your stay even more enjoyable. Your kind words mean a lot to us, and we greatly appreciate your recommendation. We look forward to welcoming you again on a future visit. Best regards, Manon

Hello, Thank you for taking the time to share your feedback and for your rating. We are delighted to hear that you appreciated the value for money, as well as the spaciousness and cleanliness of your room. We have taken note of your comment regarding the bathroom lighting and will consider improvements to ensure better illumination for our guests. We hope to have the pleasure of welcoming you again very soon for another enjoyable stay. Best regards Estelle H

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear that the heating was not working and that there was an issue with toilet paper during your stay. We would like to inform you that our reception is open 24 hours a day, and our team would have been happy to assist you immediately had we been notified of these issues. Your comments are important to us, and we will continue to work on improving our services to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you again and provide a more enjoyable stay. Best regards Estelle H

Dear Guest, Thank you for your very good rating of 9 out of 10 and your positive feedback. We are delighted that you found our staff friendly and welcoming, and we will be sure to pass on your warm thanks to Myriam, who will be happy to know her assistance was appreciated. Regarding the cleaning service, our general terms and conditions include a weekly cleaning and towel change for stays of eight nights or more. For shorter stays or specific needs, we also offer cleaning services à la carte, available upon request to better meet our guests’ expectations. We look forward to welcoming you again very soon. Best regards Estelle H

Dear Guest, Thank you for taking the time to share your experience. We are pleased that you appreciated the cleanliness of the room as well as the comfort of the beds, both essential elements for an enjoyable stay. Our location close to the metro, shops, and restaurants is also an asset we are glad you enjoyed. Regarding the cleaning service, our general terms and conditions include a weekly cleaning for stays of eight nights or more. However, we also offer cleaning services à la carte, available upon request to best meet our guests’ needs. Please feel free to request this service during your next visit. We would be delighted to welcome you again very soon. Best regards Estelle H

Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that your overall stay was positive and that our team made you feel welcome. Your recognition of the staff's friendliness means a great deal to us, as we strive to offer warm and attentive service to all our guests. We also take note of your comments and hope to have the opportunity to welcome you again for an even more satisfying stay. Best regards Estelle H

Dear Guest, Thank you so much for your wonderful feedback and your perfect 10/10 rating. We are thrilled to hear that you enjoyed the comfortable bed, the courtyard room, the great kitchenette, the coffee bar, and the lovely pool. We would be happy to welcome you back for another equally enjoyable stay. Best regards Estelle H

Hello, Thank you for your comment. We are glad that our aparthotel was a convenient option for your stay with family. We look forward to welcoming you again during your next visit to Paris. Best regards Estelle H