Adagio Access Paris Vanves Porte de Versailles 3 stars

Dear Sir, Thank you very much for taking the time to share such a detailed and thoughtful review of your almost 8-month stay with us. We are truly delighted to hear that our aparthotel was a good choice for you during your relocation to France and that we were able to provide you with a comfortable and pleasant home while you were looking for your new apartment in Paris. We are particularly pleased to read your kind words about our team. Our front desk colleagues strive to remain welcoming, attentive, and available throughout our guests' stays, whether they are staying for a few nights or several months. Knowing that you appreciated the friendly faces and the support you received on a daily basis means a great deal to us. We are also very happy that the flexibility offered for your extended stay, including maintaining the same negotiated rate and accommodating your early departure with simple notice, helped make this important transition easier for you. It is wonderful to know that you found your apartment quiet, functional, and well maintained, with the facilities needed for a comfortable long-term stay. We are pleased that the kitchenette, housekeeping service, and reliable WiFi contributed to making your apartment a practical place to live while you were settling back into life in France. Thank you as well for highlighting our location. Being conveniently situated for commuting and everyday needs is particularly important for guests staying with us for several months, and we are glad that the location suited your lifestyle and made your daily routine easier. Your recommendation to people relocating, between homes, or looking for longer accommodation in Paris is greatly appreciated. Most of all, we are touched to hear that our team helped turn what could have been a stressful period of relocation into a genuinely positive experience. It was a pleasure to have you as our guest for such an extended period, and we hope to have the opportunity to welcome you back to Paris and make you feel just as at home again. Best regards Estelle H

Dear Guest, Thank you very much for sharing your feedback. We are delighted that you enjoyed the convenient location of our aparthotel, the warm welcome from our team, and the cleanliness of your accommodation. We have also taken note of your comment regarding early check-in. Our reception team is always happy to store guests’ luggage before check-in when needed. We hope to welcome you and your family again soon. Kind regards, The Reception Team

Hello, Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered during your stay, particularly regarding the bathroom light and the swimming pool. We particularly regret that the lighting issue was not resolved during your stay. We experienced a staffing issue at that time and sincerely apologise for this situation. We could also have offered you another studio so that you could have had a properly lit bathroom. We regret that we were not able to provide you with this solution during your stay. Regarding the swimming pool, we completely understand your disappointment, especially as this facility was an important factor in choosing our property. As soon as the swimming pool became unavailable, we took the necessary steps to remove it from the list of our services and facilities, well before the date of your reservation. We nevertheless regret that this information was not sufficiently visible or clear to you during your stay. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Best regards Estelle H

Hello, Thank you for taking the time to share your experience. We are pleased that you enjoyed your accommodation, its kitchen facilities, as well as our location and the convenient access to public transport. We are nevertheless sincerely sorry that the heat affected your stay so severely that you had to leave three days earlier than planned. We fully understand how difficult it can be to sleep during periods of high temperatures, and we regret that the fan provided did not make a sufficient difference to your comfort. Our property does not have air conditioning, and this information is stated in the accommodation details at the time of booking. We nevertheless provide fans free of charge upon request to help improve our guests’ comfort. We also understand your decision not to leave the window open throughout the night, particularly as your accommodation was on the ground floor and outside noise and security were understandably concerns. We sincerely regret that these conditions prevented you from fully enjoying your stay and hope to have the opportunity to welcome you again during a cooler period. Best regards Estelle H

Hello, Thank you for taking the time to share your feedback. We are especially pleased to read your kind comments about our team. Knowing that you found our staff very friendly, caring, and attentive to your needs is a wonderful recognition of the work they do every day. We will be delighted to share your compliments with them, as this type of feedback is a great encouragement for the entire team. We are sorry, however, that the temperature in your room affected your comfort during the warmer nights. We understand that keeping the windows open is not always a comfortable solution. As you mentioned, each room is equipped with a mobile fan to provide some relief during warm periods. Regarding air conditioning, we would like to clarify that it is not mentioned among the amenities provided in our rooms. We therefore regret that the absence of this equipment did not meet your expectations, particularly during the summer. Thank you again for highlighting the quality and attentiveness of our team. We sincerely hope to have the pleasure of welcoming you back and providing you with another pleasant stay in Paris. Best regards Estelle H