Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.4/5 1,606 reviews

Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Our accommodation(s)

Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris

GPS:48.829383, 2.292336

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,606 reviews

TripAdvisor Rating  4.0/5  276 reviews

Certificate of excellence 2022

it was below standard and very overpriced.

Customer review rating 2.0/5

Sander V. D. V. Business - Confirmed reviews ALL

Room ventilation - airco seemed not to work well, low oxygen level and warm, regardless if I lowered the temperature control.. had to open the window to get fresh air and lower the temp. Restaurants were chaotic, rooftop I was asked 3 times for a drink before I received mine and took at least 15min to arrive.. next day at main restaurant food was mediocre.. the salad was full with 'sand' and the meat was burned on outside.. all staff seem chaotic, getting the table took very long (even we were very early and one of first.. looked. Compared with the other Mama's I stayed dozen of times, this was way below their standard and very very overpriced, nights. Including 2 meals for 850 euro is outrageous..

Perfect Location, Staff is excellent, Great room

Customer review rating 5.0/5

Clothilde Couples - Confirmed reviews ALL

We arrived a 3pm, our room was very clean The staff is very Friendly We got the love offer, which was nice 10/10 breakfast and cocktails

Hello Clothilde, Thank you so much for taking the time to give us feedbacks on your experience at the Mama Shelter Paris West ❤️ We will communicate with pleasure your compliments to our teams. Come back whenever you want, Mama is also your home !! MAMA LOVES YOU 😊

nice business stay

Customer review rating 4.0/5

M. Y. Business - Confirmed reviews ALL

stay with my sales team for 1 night

Hello y., un GRAND merci d’avoir pris le temps de laisser un avis à la suite de votre expérience au Mama Shelter Paris West ! Nous vous remercions pour vos retours, ils sont importants pour que nous puissions améliorer la qualité du service. Nous les prenons très au sérieux et communiquerons les informations aux services concernés. Revenez quand vous voulez, chez Mama c’est aussi chez vous❤️. MAMA LOVES YOU

Stay ok

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

All was rather ok but I missed a little hospitality at the réception. At thé restaurant there was only one person taking orders. We had to wait long.

Hello Amandine, Thank you so much for taking the time to give us feedbacks on your experience at the Mama Shelter Paris West ❤️ We are sorry to hear that we did not reach your epectations during your stay. We will take into consideration all of your comments because they are an asset for our team in order to improve the quality of our services and we hope that you will find some improvements for your next stay at our hotel. Come back whenever you want, Mama is also your home !! MAMA LOVES YOU 😊

Fire alarm incident

TripAdvisor rating 3.0/5

christie268 Business - TripAdvisor review

A quirky hotel with fabulous rooms and a great restaurant with very attentive staff. Food was excellent. Daytime female receptionist was superb too Now at midnight the fire alarm sounded and as had not been turned off after 3 minutes guests started to evacuate using fire exits.. problem - the male receptionist and security had no idea; or had not been trained what to do in this case so they let the alarm ring for approx 10 minutes... dreadful manners and no apology just scratching their heads and answering the phones. Train your staff how to use a fire panel as basic hotel management training please as lives depend on it.

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Other web-users rate our hotel

  • 508 reviews 8.7/10 Location
  • 996 reviews 7.4/10 Room
  • 1,643 reviews 8.4/10 Service
  • 10 reviews 8.3/10 WiFi
  • 940 reviews 7.5/10 Food
  • 835 reviews 9.6/10 Vibe
  • 446 reviews 8.2/10 Comfort
  • 420 reviews 9.1/10 Breakfast

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