Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.4/5 1,353 reviews

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Description

Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Our accommodation(s)

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Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris
France

GPS:48.829383, 2.292336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,353 reviews

Customer review rating 4.0/5

Georgina G. Business - Confirmed reviews ALL

Too much carbo hydrates in all the food ! Pizza , pasta …. Not very healthy choices

Hello Georgina, Oops, looks like Mama got a little too carried away with the carbs 😅🍕🍝 But don’t worry, we’ve got some lighter options hiding on the menu too — just waiting to meet you! Hope we’ll surprise you in a different (and greener) way next time 😉 Mama Loves you ❤️

Customer review rating 3.0/5

Windsey N. Business - Confirmed reviews ALL

No water in the room, no welcome drink.

Hello 👋 Thank you for your feedback. We understand your disappointment regarding the absence of complimentary water and a welcome drink. At Mama, this choice is mainly driven by our environmental commitments, as we aim to reduce plastic use and our overall impact 🌍 That said, water is of course available on request at the reception — our team is here 24/7 and always happy to help 💛 We hope to welcome you back soon for a more complete experience. Mama loves you ❤️

Customer review rating 2.5/5

Luc E. D. Business - Confirmed reviews ALL

The door of the shower was not working, making water to go on the ground of the room. I advise the reception, but nothing was done to fix it. I also understand you would like to be as "Green" as possible, but the water pressure of the shower is really not appropriate.

Dear Luc, Thank you for taking the time to send us your feedback. Even if it is harder to read, we need it to progress and do better. Maintenance team has already been informed regarding the issues. In fact, this shouldn't happen, I agree with you. Please, let give us a second chance, I am pretty sure, that we can do better. Take care Luc, Mama Loves You! ❤️ Frederic Front Office Manager

Customer review rating 2.0/5

Jan V. Business - Confirmed reviews ALL

Booking not found, however payment had been withdrawn 2 months in advance of stay. The room was loud (air condition which I did not manage to turn off), the bathroom looked like a bathroom in a hospital and lacked light at the mirror, the blue light of the emergency button was so strong that it illuminated the room

Hello Jan👋 Thank you for taking the time to share your feedback. We’re truly sorry to read about the difficulties you experienced. The situation regarding your booking and the payment is certainly not normal, and we sincerely apologize for the confusion this may have caused. Please feel free to contact us on : fo… so we can look into this with you and clarify what happened. We’re also sorry that the room did not meet your expectations, particularly regarding the air conditioning, the bathroom layout and the lighting. Your comments are very valuable and will be shared with our team as we continuously work to improve our guests’ comfort. We hope we may have the opportunity to welcome you again and offer you a much smoother experience. Mama loves you ❤️

Customer review rating 4.5/5

Boh E. Couples - Confirmed reviews ALL

such a beautiful hotel in a great location! rooms were stunning and clean, staff were friendly and the roof top bar was really great :) Our only 2 downsides were that the rooms were too hot and aircon didn't do anything (the fridge really warms up the room too) and that the water pressure in the shower isn't very strong but we would 100% come back so didn't affect our stay too much <3

Hello Boh, Mama thanks you for these kind words following your stay ! The Mama Gang really appreciate your feedback and really hope to welcome you again very soon in Paris West :) Mama ❤ You Frédéric

Other web-users rate our hotel

  • 436 reviews 8.6/10 Location
  • 950 reviews 6.8/10 Room
  • 1,256 reviews 7.9/10 Service
  • 15 reviews 3.1/10 WiFi
  • 673 reviews 7.7/10 Food
  • 539 reviews 9.4/10 Vibe
  • 455 reviews 8.9/10 Breakfast
  • 438 reviews 7.8/10 Comfort

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