Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,381 reviews

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Mama Shelter Paris West - Image 1
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20 Av. de la Porte de la Plaine, 75015 Paris, France

Description

Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Our accommodation(s)

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Room 1

Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris
France

GPS:48.829383, 2.292336

Telephone

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,381 reviews

TripAdvisor Rating  3.9/5  363 reviews

Customer review rating 3.0/5

Manuel Z. Families - Confirmed reviews ALL

Dear Manuel, Thank you very much for taking the time to share your feedback following your recent stay with us at Mama Shelter Paris West. We’re glad to hear that you appreciated the style of our hotel, the friendliness of our team, and the quality of our breakfast compared to other hotels in Paris. However, we are sincerely sorry to learn that several issues affected your overall experience. Please accept our sincere apologies for the inconveniences you encountered — from the bathroom cups and missing towels to the malfunctioning equipment and buffet replenishment delays. We fully understand how these accumulated details can impact your perception, and we take your comments very seriously. Your feedback has already been shared with the relevant departments to reinforce our housekeeping checks, improve our restaurant and technical coordination, and ensure that our breakfast service maintains the quality and responsiveness we aim for. We’re also truly sorry for the disappointment with your dinner reservation on “Chicken Sunday.” This is a popular event, and we clearly failed to anticipate demand appropriately that evening. We’re taking steps to ensure better planning and communication for future services. We appreciate your honesty and your detailed review. We hope you might consider giving us another opportunity to provide the flawless experience you expected — and deserve. Warm regards, The Mama Shelter Paris West Team

Customer review rating 4.5/5

Cecile D. S. Business - Confirmed reviews ALL

Hello Cécile, merci d’avoir pris le temps de laisser un avis suite à votre expérience au Mama Shelter Paris West. Et quel avis ! Nous sommes comblés ! Nous espérons vivement vous revoir bientôt parmi nous ❤ MAMA LOVES YOU!

Customer review rating 0.5/5

Brice H. Families - Confirmed reviews ALL

Hello Brice, Nous vous remercions d’avoir pris le temps de partager votre expérience, bien que nous soyons désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Nous accordons une grande importance à la satisfaction de nos clients et nous sommes désolés que notre service n’ait pas été à la hauteur de vos attentes, que ce soit à la réception ou au restaurant. Vos remarques sont prises très au sérieux, et nous allons en discuter avec notre équipe pour identifier les points à améliorer. Nous vous présentons nos plus sincères excuses pour les désagréments rencontrés et espérons avoir l’opportunité de vous accueillir à nouveau dans des conditions bien plus satisfaisantes. MAMA LOVES YOU !

Adequate

TripAdvisor rating 3.0/5

Fishingandboating Couples - TripAdvisor review

Customer review rating 2.0/5

Candice A. Business - Confirmed reviews ALL

Hello Candice, Tout d\'abord, nous vous remercions d\'avoir pris le temps de partager vos impressions, bien que nous soyons sincèrement désolés d\'apprendre que votre séjour n\'a pas été à la hauteur de vos attentes, surtout en tant qu\'habituée de Mama. Nous vous présentons nos excuses pour l\'attitude du personnel et la qualité du service au rooftop, ainsi que pour les manquements dans votre chambre. Ce n\'est certainement pas le niveau de service que nous visons à offrir à nos clients, et nous allons rapidement adresser ces problèmes avec nos équipes afin que cela ne se reproduise plus. Votre retour est précieux, et nous faisons en sorte d\'améliorer constamment notre offre pour que chaque séjour soit une expérience agréable. Nous espérons avoir l\'opportunité de vous accueillir à nouveau et de vous offrir un service digne de vos attentes. MAMA LOVES YOU !

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Other web-users rate our hotel

  • 481 reviews 8.6/10 Location
  • 1,001 reviews 6.9/10 Room
  • 1,396 reviews 7.8/10 Service
  • 9 reviews 6.2/10 WiFi
  • 846 reviews 7.8/10 Food
  • 623 reviews 9.2/10 Vibe
  • 478 reviews 9.3/10 Breakfast
  • 444 reviews 7.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.