Mama Shelter Paris West

Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.4/5 1,072 reviews

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Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris
France

GPS:48.829383, 2.292336

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,072 reviews

TripAdvisor Rating  4.0/5  256 reviews

A not so welcoming receptionist

TripAdvisor rating 4.0/5

Travelmisss Friends getaway - TripAdvisor review

So I went to Mama Shelter last night for dinner to meet up with my friends who were staying at the hotel. There was a very friendly security guy from what I noticed. He didn't speak English and he referred me to the other guy at the reception. I would say as someone who's had a tone of travel experiences, the guy at the reception wasn't very welcoming. I don't know if I didn't look like their average guests because afterwards I noticed he was quite friendly to those who came after me. However I had a great time with my friends and shall definitely visit the place again. It's such a lovely quite place given that's it's within Paris. Hope the reception guy will be more friendly next time and my tuna salad won't be as salty. It was a great experience overall. I feel they could do better. Happy holidays.

a bit dissapointed

Customer review rating 2.0/5

Olivier Solo - Confirmed reviews ALL

Hi. Thank you for the survey possibility. i have to say I was a bit dissappointed of my stay. first I arrive at my room and see it was a disabled room. I chose specifically your hotel because i was travelling alone and i wanted something comfortable and cosy for both the room and the bar/restaurant. So getting stuck in a disabled room was not very nice without any notice. It took me quite some (negative) effort to have it changed but at the end it was changed. Thanks for that but it would be nice that that is informed at the booking. Second of all : the stay at the rooftoprestaurant was to be honoust quite dramatic. it looked more like a walt disney restaurant with a lot of families with yelling kids celebrating birthdays. i chose the hotel for some ambiance but i thought it was more kind of aduld (with of course some families) but this was like an only families restaurant. This was my experience. But the interiors are really nice. have a good day Olivier

Dear Olivier, Thank you for taking the time to tell us about your experience at the Mama Shelter Paris West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte

Great Location

Customer review rating 5.0/5

Rgm13 Business - Confirmed reviews ALL

I was visiting an Exhibition in Port du Versailles and the location of the hotel is fantastic. Food great with the added bonus of the rooftop bar which excellent, and the staff were really friendly. Overall good hotel.

Dear Dave, We very much appreciate your comments regarding your stay at the Mama Shelter Paris West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

Cool hotel

Customer review rating 4.5/5

Gretel Families - Confirmed reviews ALL

All ok. Cleaning in the bathroom area can be improved.

Dear Gretel, We very much appreciate your comments regarding your stay at the Mama Shelter Paris West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Pascal Deputy General Manager Mama Shelter Paris West

Excellent hotel

Customer review rating 5.0/5

T. F. Families - Confirmed reviews ALL

The hotel was brilliantly done, very cool interior, basic room but enough for what our f. of four needed. Restaurant was really good food, probably the best we had in France. The kids loved the football table and pin ball machine. The location was great, I was worried we were going to be far away from the tourist sights but the metro was only a short walk away and we found getting around really easy once we got used to it and it was nice to get away from the crowds. There are a couple of cafes close to the hotel/metro. I hope the mama shelter chain will spread outside of France, I would definitely recommend and stay there again.

Hello Heidi, Thank you for taking the time to leave a review following your experience at Mama Shelter Paris West. And what an opinion 😊 !! We are delighted that you liked the atmosphere of our Mama Paris West! We are already present in several countries and many openings are still planned around the world. We hope to see you again soon 😊 MAMA LOVES YOU! Charlotte Pascal Deputy General Manager Mama Shelter Paris West

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Other web-users rate our hotel

  • 409 reviews 8.6/10 Location
  • 772 reviews 7.4/10 Room
  • 1,313 reviews 8.2/10 Service
  • 11 reviews 7.1/10 WiFi
  • 763 reviews 7.5/10 Food
  • 659 reviews 9.7/10 Vibe
  • 349 reviews 8.1/10 Comfort
  • 317 reviews 8.7/10 Breakfast

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