Description
Hotel extras
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Right next to the Porte de Versailles Paris Expo Center
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Rooftop with a 360° view of greater Paris
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Design by the Dion & Arles interior design studio
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Colorful, cheerful design in the lobby, rooms, and restaurants
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9 conference rooms available
Our accommodation(s)
Page 1 out of 4, Room 1 : Medium Mama Double , Room 2 : Medium Mama Double Accessible
Hotel location
Mama Shelter Paris West
20 Av. de la Porte de la Plaine
75015 Paris
France
GPS:48.829383, 2.292336
Contact email
Access and transport
Hotel services
Check-in from - Check out up to
- Pets welcome
- Restaurant
- Wheelchair accessible
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
MAMA BAR PARIS WEST
Enjoy a good cocktail at the bar and decompress from your workday, have interesting (even unforgettable) encounters or simply relax, that's ok too!
2 breakfasts
Non contractual photo
Meetings & Events
- Number of Meeting Room
- 9
- Surface of the largest room
- 94 m² / 1011 sq ft
- Maximum seats capacity
- 60
- Maximum capacity for banquets
- 0
Our guest reviews
Customer review rating 3.0/5
Manuel Z. Families - Confirmed reviews ALL
Dear Manuel, Thank you very much for taking the time to share your feedback following your recent stay with us at Mama Shelter Paris West. We’re glad to hear that you appreciated the style of our hotel, the friendliness of our team, and the quality of our breakfast compared to other hotels in Paris. However, we are sincerely sorry to learn that several issues affected your overall experience. Please accept our sincere apologies for the inconveniences you encountered — from the bathroom cups and missing towels to the malfunctioning equipment and buffet replenishment delays. We fully understand how these accumulated details can impact your perception, and we take your comments very seriously. Your feedback has already been shared with the relevant departments to reinforce our housekeeping checks, improve our restaurant and technical coordination, and ensure that our breakfast service maintains the quality and responsiveness we aim for. We’re also truly sorry for the disappointment with your dinner reservation on “Chicken Sunday.” This is a popular event, and we clearly failed to anticipate demand appropriately that evening. We’re taking steps to ensure better planning and communication for future services. We appreciate your honesty and your detailed review. We hope you might consider giving us another opportunity to provide the flawless experience you expected — and deserve. Warm regards, The Mama Shelter Paris West Team
Customer review rating 4.5/5
Cecile D. S. Business - Confirmed reviews ALL
Hello Cécile, merci d’avoir pris le temps de laisser un avis suite à votre expérience au Mama Shelter Paris West. Et quel avis ! Nous sommes comblés ! Nous espérons vivement vous revoir bientôt parmi nous ❤ MAMA LOVES YOU!
Customer review rating 0.5/5
Brice H. Families - Confirmed reviews ALL
Hello Brice, Nous vous remercions d’avoir pris le temps de partager votre expérience, bien que nous soyons désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Nous accordons une grande importance à la satisfaction de nos clients et nous sommes désolés que notre service n’ait pas été à la hauteur de vos attentes, que ce soit à la réception ou au restaurant. Vos remarques sont prises très au sérieux, et nous allons en discuter avec notre équipe pour identifier les points à améliorer. Nous vous présentons nos plus sincères excuses pour les désagréments rencontrés et espérons avoir l’opportunité de vous accueillir à nouveau dans des conditions bien plus satisfaisantes. MAMA LOVES YOU !
Adequate

TripAdvisor rating 3.0/5
Fishingandboating Couples - TripAdvisor review
Customer review rating 2.0/5
Candice A. Business - Confirmed reviews ALL
Hello Candice, Tout d\'abord, nous vous remercions d\'avoir pris le temps de partager vos impressions, bien que nous soyons sincèrement désolés d\'apprendre que votre séjour n\'a pas été à la hauteur de vos attentes, surtout en tant qu\'habituée de Mama. Nous vous présentons nos excuses pour l\'attitude du personnel et la qualité du service au rooftop, ainsi que pour les manquements dans votre chambre. Ce n\'est certainement pas le niveau de service que nous visons à offrir à nos clients, et nous allons rapidement adresser ces problèmes avec nos équipes afin que cela ne se reproduise plus. Votre retour est précieux, et nous faisons en sorte d\'améliorer constamment notre offre pour que chaque séjour soit une expérience agréable. Nous espérons avoir l\'opportunité de vous accueillir à nouveau et de vous offrir un service digne de vos attentes. MAMA LOVES YOU !
In partnership with TripAdvisor
Web-users rating
Other web-users rate our hotel
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481 reviews
8.6/10
Location
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1,001 reviews
6.9/10
Room
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1,396 reviews
7.8/10
Service
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9 reviews
6.2/10
WiFi
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846 reviews
7.8/10
Food
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623 reviews
9.2/10
Vibe
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478 reviews
9.3/10
Breakfast
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444 reviews
7.7/10
Comfort
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62 reviews
9.2/10
Location
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198 reviews
6.4/10
Room
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158 reviews
7.6/10
Service
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95 reviews
7.6/10
Comfort
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83 reviews
7.6/10
Food
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67 reviews
9/10
Breakfast
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67 reviews
9/10
Vibe
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42 reviews
6.6/10
Cleanliness
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50 reviews
8.3/10
Location
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95 reviews
7.6/10
Room
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104 reviews
7.9/10
Service
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59 reviews
9.3/10
Breakfast
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53 reviews
7.9/10
Comfort
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52 reviews
7.3/10
Food
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41 reviews
8.8/10
Vibe
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31 reviews
7.1/10
Cleanliness
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26 reviews
8.7/10
Location
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99 reviews
6.3/10
Room
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99 reviews
7.8/10
Service
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54 reviews
9.4/10
Breakfast
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42 reviews
7.4/10
Comfort
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41 reviews
9.2/10
Vibe
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38 reviews
8/10
Food
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27 reviews
6.9/10
Cleanliness
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8 reviews
8.6/10
Location
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19 reviews
6.1/10
Room
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19 reviews
8.1/10
Service
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11 reviews
7.5/10
Comfort
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7 reviews
9/10
Vibe
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7 reviews
6.8/10
Cleanliness
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5 reviews
8.1/10
Amenities
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