Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.4/5 1,358 reviews

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Description

Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Our accommodation(s)

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Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris
France

GPS:48.829383, 2.292336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,358 reviews

Customer review rating 4.5/5

Andres G. B. Families - Confirmed reviews ALL

Stayed with the family - 2 kids aged 13 and 11. Perfectly fitted our needs. Personnel is incredibly motivated and welcoming. Many thanks for their help.

Hello Andres👋 Thank you so much for your lovely feedback! We’re delighted to hear your family stay was a great fit for everyone — that’s exactly what we love to offer 💛 And a big thank you for your kind words about our team, they’ll be so happy to hear it! We hope to welcome you all back very soon 😉 Mama loves you ❤️

Customer review rating 4.0/5

Ivan R. Business - Confirmed reviews ALL

Good, chilled stay. But communication in the rooms need improvement: 1) Where are the power points to plug my devices in? 2) How do you turn the hot water on (it turns out there was a button at the bottom of the tap) 3) What number do you call to get through to reception? Also need still water in the mini bar

Hello Ivan, Thank you for taking the time to share your impressions after your stay at Mama Shelter Paris West. We’re glad to hear you enjoyed a pleasant and relaxed stay overall. We also truly appreciate your detailed feedback regarding the room experience. You make a very valid point about the need for clearer guidance on practical elements such as power outlets, hot water usage, and how to contact reception. This kind of information is essential, and your comments will help us improve. Regarding the lack of water in the minibar, Mama decided to not put it directly on the room but we provide it on demand at the reception :) We hope to welcome you back soon for an even smoother experience. Mama <3 you Frédéric, Chef de réception

Customer review rating 4.5/5

Thorsten S. Business - Confirmed reviews ALL

Nice staff, good rooms, but one "weak" point is no service on the rooftop outside (order at the bar inside, no food only drinks). It's sad even when you travel alone, get a table and get nothing arranged without the "dangwer " tgo loose the table.

Hello Thorsten, Thank you for your kind feedback following your stay at Mama Shelter Paris West. We’re delighted you enjoyed our location, comfortable rooms, and the friendliness of our team. We also appreciate your comment regarding the rooftop service. We understand how this can impact the experience, especially when traveling alone, and will share your feedback with our team for improvement. We hope to welcome you again very soon. Mama <3 you Frédéric, Chef de réception

Customer review rating 4.5/5

Natalie R. Business - Confirmed reviews ALL

Comfortable, trendy rooms. Modern twist interiors give an great environment. Excellent breakfast choices and AMAZING hot chocolate. Easy walking distance to the exhibition centre.

Hello Natalie, Thank you for your positive feedback following your stay at Mama Shelter Paris West :) We are pleased to read that you appreciated the comfort and design of your room, as well as our breakfast selection—especially our hot chocolate. We are also glad that our location proved convenient for your visit to the exhibition centre. Your comments are valuable and help us continue to improve the quality of our services. We hope to have the pleasure of welcoming you again in the near future. Mama <3 you Frédéric, Chef de réception

Customer review rating 4.5/5

Laura F. Business - Confirmed reviews ALL

nice room, silence room. The unique aspect I think it could be better is the restaurant at the roof top. There's a kind of caos. And also if you would include room service would be nice.

Hello Laura, Thank you for your feedback following your stay at Mama Shelter Paris West. We are pleased that you enjoyed the comfort and quietness of your room. However, we sincerely regret your experience at our rooftop restaurant, particularly the long waiting time. This does not reflect our usual standards, and your comments have been shared with our team for improvement. We also appreciate your suggestion regarding room service. We hope to have the pleasure of welcoming you again soon. Mama <3 you Frédéric, Chef de réception

Other web-users rate our hotel

  • 422 reviews 8.6/10 Location
  • 934 reviews 6.8/10 Room
  • 1,209 reviews 8/10 Service
  • 15 reviews 3.1/10 WiFi
  • 647 reviews 7.7/10 Food
  • 539 reviews 9.4/10 Vibe
  • 453 reviews 9.1/10 Breakfast
  • 434 reviews 7.7/10 Comfort

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