ibis Styles Amsterdam City Hotel 3 stars

I was astounded to have this survey. Dont you know what is going on in the world? Since this was cancelled in june due to the Covid Pandemic and our river cruise and flights were cancelled we were not at any of your hotels. You should have known this! The reply to the cancellation was that we could have credit til Dec. 2020!!!!! to rebook for 2021. How can we do that with a world pandemic! My daughter answered this email and we never had a reply. NOt impressed at all. I have since tried emailing the Manager but it was returned to me. Can we use the credit at another of your hotels in the future as may will not be in Amsterdam if the river cruise does not go again. At 82yrs this was to have been a trip of a lifetime for me so very disappointing. I would like Head Office to know about this so if you can let me have an email for the Manager as the reply to cancellation is most unsatisfactory and disappointing. If I had booked this with Hotels.com i would have had a full refund for your hotels. A lesson learned here.

Very nice rooms and good service of the ibis team. Location of the hotel is perfect for city trips. Parking prices and the lack of suffcient parking space are not acceptable and not customer focused from the hotel.

Had a short trip to Amsterdam and this hotel is perfect for that. Good location, very close to the public transportation but also a nice walk into the city center. Parking spaces around but we used a parking garage 5 minutes away. Breakfast was delivered to the room due to corona but was also superb. Fresh coffee, juice, bread, croissant, boiled egg, cheese, ham, all you need was there. And you could also ask for more coffee at the reception. Staff very friendly. Definitely will come again!

There was always someone to help, people were very friendly.

Couldn't be better for the price requested. SUPER thanks for the staff and PERFECT administration during COVID times. Room was stylish and breakfast was super good in despite of the limitations due to covid

The staff was really friendly and the hotel is situated really good.

The first room that was given to me was awful (n.003). Low ceilings, small, located in the basement, view of the people’s legs from the window. Next day I was moved to the much better and nicer room. In both rooms, soundproof was literally non existent. Every night I could hear each step, every conversation outside of my room. Staff, breakfast and housekeeping were GREAT, very warm and helpful people.

Following this hard period of Coronavirus, the hotel kept all the necessary precautions to avoid the spread of Covid19. The staff members are very kind and the breakfast take-away was varied with all the kind of things you need to wake up in the early morning. The hotel is located near the two main museums : Van Gogh museum and Rijksmuseum. It is well connected to public transports. I recommend this hotel.

I havent managed to stay in your hotel, as per my request to change my booking dates due to the Coronavirus situation. I was offered a solution, which in the stress of the moment i took it in order to not loose my vacation. I was asked to pay a difference for my change at a later date. I understand this practice, however giving the fact the we are facing very unforeseen events, I was expecting Ibis to at least offered me a free re-book, instead of charging 170 EUR for a move in August. I do hope that you will do something about this, as I am not even sure if we can afford travelling in that period and paying 170 EUR. I am very disappointed with the services and solution offered by the Ibis management.

Very nice location, everything within walking distance. Friendly and helpful staff. Good breakfast options. Only downside - no balcony in the room.

The staff at Ibis Styles were so welcoming and helpful. Always on hand to give advice and help, anytime of the day. The hotel is in a good location, we walked everywhere, but the trams were close by. The room was clean, fresh towels and bed made daily. Beds were comfortable and the shower was really good. Breakfast included, a variety of hot and cold foods. Would stay here again.

Very kind and helpful employees. Clean room and a nice breakfast.

I cannot fault our stay at the Ibis. We had a room at the front overlooking the canal. The size of the room was just right and the provision of tea and coffee appreciated.

Good location right by the tram stop to go to the centre Basic breakfast Staff were lovely and polite and friendly Would stay again

This hotel is slightly off the beaten track, but the lovely helpful staff more than make up for it. Anything and everything we asked for was provided, almost immediately. The room cleaning staff however, were less than great. The cleaner didnt always top up the things that ran out, I had to ask in reception for a new box of tissues etc. I had requested extra towels as standard and she didnt leave.. but apart from that we loved the hotel