Staff are very friendly and helpful. Breakfast was nice.

Nice place not fare from Amsterdam center , good price

Hotel is very clean, great location, on a good price. Staff is very helpful and friendly and the breakfast is very tasty. Will choose this hotel again for my next visit to Amsterdam.

Everything worked well. Clean. Friendly staff.

The Ibis Amsterdam City is very well located. It is in the middle of the city centre. They are tram and metro station close by that take you to the airport or to the other side of the city. The staff was very friendly and there is a 24/7 check in.

It would have otherwise been a very nice experience. But there were bed bugs in my room.

I made a reservation in the wrong ibis hotel, my intention was to reserve the one in central station. The staff was extremely unhelpful, so I had to pay an extra 100 euros for the other one. They said that the two ibis was not connected. Then they should have different names or websites so the customers don’t make this mistake. Money was not transferred so I lost my money, nothing was done to help me. I accepted to pay a second time. Then, the heating system was broken, and I changed my room several times, and the heating was not working in any of the rooms that they gave me, so they gave me a very small heater which was not helpful at all. I froze at night with no sleep. In the morning, the receptionists were not helpful and told me that I could cancel my second day’s reservation and go find another hotel. This was so rude. They refused to refund back my money. I took only the second day’s money back due to my cancellation. So I lost 150 euros in total, for 2 days to the ibis that i have not been, and for 1 day to the other ibis where I couldn’t sleep due to freezing. I have never been treated that way in any other hotel. I’m extremely disappointed by ibis hotels which I thought was a good and trustable brand so that’s why I had selected it. I don’t know how, but I wish to make complaints because it is so unfair what I lived. I don’t even know if anyone will read this, or take me seriously after what I saw from the reception staff.

well located and we booked the rooms at a good price. Downsides: towels were changed even if we left them hanging and single use shower gel and shampoo bottles are still used in the hotel. Not ecological! :( also, we unfortunately get the bed sheets dirty and they were not changed for 3 days... otherwise, good service!

I been there for almost a week, everything so well, I would come back as soon as I need it. Excellent Staff

I was very happy staying there with my family. Friendly and helpful staff, clean rooms, fast check in and check out. Close to tram stops and the room serve breakfast was solved well! Not too much else to say :)

Great beds, the best air con I have found got the room really cold on a warm day! Helpful staff, car and bike parking on site.

I was astounded to have this survey. Dont you know what is going on in the world? Since this was cancelled in june due to the Covid Pandemic and our river cruise and flights were cancelled we were not at any of your hotels. You should have known this! The reply to the cancellation was that we could have credit til Dec. 2020!!!!! to rebook for 2021. How can we do that with a world pandemic! My daughter answered this email and we never had a reply. NOt impressed at all. I have since tried emailing the Manager but it was returned to me. Can we use the credit at another of your hotels in the future as may will not be in Amsterdam if the river cruise does not go again. At 82yrs this was to have been a trip of a lifetime for me so very disappointing. I would like Head Office to know about this so if you can let me have an email for the Manager as the reply to cancellation is most unsatisfactory and disappointing. If I had booked this with Hotels.com i would have had a full refund for your hotels. A lesson learned here.

Very nice rooms and good service of the ibis team. Location of the hotel is perfect for city trips. Parking prices and the lack of suffcient parking space are not acceptable and not customer focused from the hotel.

Following this hard period of Coronavirus, the hotel kept all the necessary precautions to avoid the spread of Covid19. The staff members are very kind and the breakfast take-away was varied with all the kind of things you need to wake up in the early morning. The hotel is located near the two main museums : Van Gogh museum and Rijksmuseum. It is well connected to public transports. I recommend this hotel.

This hotel is slightly off the beaten track, but the lovely helpful staff more than make up for it. Anything and everything we asked for was provided, almost immediately. The room cleaning staff however, were less than great. The cleaner didnt always top up the things that ran out, I had to ask in reception for a new box of tissues etc. I had requested extra towels as standard and she didnt leave.. but apart from that we loved the hotel