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ibis Amsterdam Centre Hotel 3 stars

TripAdvisor rating 4.0/5 6,441 reviews
ibis Amsterdam Centre
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Hotel extras

  • Free WiFi throughout the hotel

  • Excellent location next to Central Station

  • 5 minutes walk to Dam Square and the Royal Palace

  • Direct train connection to Schiphol

  • 15 minutes by metro or train to Rai Conference Centre and Arena Music Hall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Amsterdam Centre

Stationsplein 49
1012 AB
amsterdam
netherlands

Tel: +31207219172

Fax: (+31)20/5222889

Contact email

Check-in from 14h00

Check out up to 12h00

  • ALL LINES :   CENTRAL STATION

  • All trams :   CENTRAL STATION

  • By plane

    AMSTERDAM SCHIPHOL At 16km / 9.94 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 69km / 42.88 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 0.1km / 0.06 miles

  • By helicopter

    SCHIPHOL HELIPAD At 16km / 9.94 miles

  • By car

    A 10 ET 17 S 102 At 5km / 3.13 miles

  • By car

    A 10 EXIT S 116 At 5km / 3.13 miles

  • By train

    AMSTEL STATION At 4.7km / 2.92 miles

  • By train

    CENTRAAL STATION At 0.1km / 0.06 miles

  • By train

    RAI STATION At 4.3km / 2.67 miles

  • By train

    WTC ZUID STATION At 5.8km / 3.6 miles

GPS :52.379131, 4.897824

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Cosy room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Cosy room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with 3 Single Size Beds

  • Max. number of persons: 3
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with view and ibis double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Family room

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

One room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

One room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

CHILL #49

Type of cuisine: Cafe

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Amsterdam Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,373 reviews

tripadvisor

TripAdvisor Rating 4.0/5

6,441 reviews

Ibis Amsterdam Center

Customer review rating 4.1/5

Agustino Friends - 16/01/2020 Confirmed reviews ALL

Good location, humble staffs, fast check in and check out process.

Dear PRATIKNO A., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a pleasant stay overall. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Three days of relax like never before

Customer review rating 4.1/5

Roberto B. Friends - 16/01/2020 Confirmed reviews ALL

Everything was perfect, unfortunately on the first day we had a blackout but the management was really nice to offer free drinks on the bar. Apart of the locked windows on the sixth floor, which made our room a bit stinky ,everything was fantastic.

Dear ROBERTO B., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a pleasant stay overall. Good to see you appreciated the free drinks after the power cut. As for the windows, they should be able to open a few inches, but unfortunately not too much due to safety regulations. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Good place to stay overnight before a train or plane journey

Customer review rating 4.1/5

Sue D. Couples - 16/01/2020 Confirmed reviews ALL

The room was very small, really not even big enough to hand out in for any length of time, but fine for an overnight stay before taking a train or plane as it is right next to the central train station. The bed was comfortable, shower pressure and temperature was good. There was a power outage when we arrived around 2:30pm that lasted several hours until after dark but the staff handled it admirably and offered complementary drinks at the bar. I initially made the reservation at the confusingly similarly named Amsterdam Central *Stopera* hotel that is a 15 minute walk from the train station - a big deal when it is cold and raining, or when you need to take an early morning train. Customer service thankfully changed the reservation without argument even though it was a special non-refundable rate.

Dear CARLOS A., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm happy to learn you had a pleasant stay overall. Good to see both the bed and shower were comfortable to you. As for the size of the room, I see you stayed in one of our so called cosy rooms, which are indeed quite compact. Should you wish to have a little more space, you can also consider booking one of our standard sized rooms, which measure about 5m2 more and include also a bit more spacious bathroom. AS for the power outage, my sincerest apologies for the inconvenience this caused. However it i good to learn you were happy with how this was handled by our staff. Thank you once more for your feedback, which is most valuable to us. It is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Good

Customer review rating 4.1/5

Tara A. G. Couples - 16/01/2020 Confirmed reviews ALL

Overall experience was great basic but clean and nice rooms only issue 3 pillows for a double bed and they weren't very comfortable pillows, staff were lovely and assisted us with checking in nearly 4 hours early

Dear TARA M., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a pleasant stay overall. Please don't hesitate to ask for any extras such as a pillow, they are just a phone call away! At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Comfortable and compact room

Customer review rating 4.1/5

Matthew Friends - 16/01/2020 Confirmed reviews ALL

Check-in was quick and easy. I was overcharged but this is in the process of being refunded. Had to email to resolve it as I was overcharged City tax. The room was spotlessly clean and the bed was very comfortable. An enjoyable stay. I liked the selection of drinks in the fridge near the reception. Staff were once busy checking-in guests so I left the money in a drawer to pay for a drink from the fridge. Quick and easy check-out. Excellent location, next to the train station & tram. Within walking distance of many attractions.

Dear MATTHEW M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. I'm happy to hear that you still enjoyed your stay with us although you got charged to much. Again my sincerest apologies for this. It does me good to know that the money is on its way back to you. I'm very pleased to hear that you liked our new way of checking our guests in and out, because we recently changed it. It is great knowing you liked our rooms and our location. I will pass all your wonderful compliments through to our departments. I hope we can welcome you again in our hotel in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamy-Lee Dobben Duty Manager

Comfy and Convienent

Customer review rating 4.1/5

Sarah Friends - 16/01/2020 Confirmed reviews ALL

The room was very comfortable and suited our trip. It was right beside central station but not close to tourist attractions.

Dear SARAH H., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a pleasant stay overall. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Weekend Group Away

Customer review rating 4.1/5

Anonymous Friends - 15/01/2020 Confirmed reviews ALL

5 of us booked over 2 rooms. Check in was prompt & all staff were polite. Location of the hotel was great.

Dear MELLISSA B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It does me good to hear that you and your group enjoyed your stay with us. I'm happy to hear that our staff and the checking in procedure was to your liking. I will pass the comments about the 3th bed in room 678 through to my technical department so this will hopefully not happen again. My apologies go out to your friend and I'm hoping he/she is okay. Our location is ideal in the middle of the city centre. Everything is within walking distance. Hopefully we can welcome you again in the future! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamy-Lee Dobben Duty Manager

Central

Customer review rating 4.1/5

Jackie Couples - 14/01/2020 Confirmed reviews ALL

Very clean, and central. everything within walking distance.

Dear JACQUELINE B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. I'm happy to hear that you enjoyed your stay with us at our unbeatable location. It does me good to hear that you liked the cleanness of your room. I will pass the compliments through to our Housekeeping Department. I hope we can welcome you again soon in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamy-Lee Dobben Duty Manager

Enjoyable

Customer review rating 4.1/5

Rebecca Couples - 13/01/2020 Confirmed reviews ALL

Overall, lovely stay. Small room, lovely staff and great location!

Dear REBECCA M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. I'm happy to hear you enjoyed your stay with us. Unfortunately we can't change the size of the rooms, but Amsterdam has so much to see that you won't even notice it. It does me good to hear that our staff and location made up for it. I hope we can welcome you again in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamy-Lee Dobben Duty Manager

Great

TripAdvisor rating 4.0/5

jackytkd54b Family - 13/01/2020 TripAdvisor review

The hotel was in good location and had great welcome from staff. Good response to inquires.Food was okay. Amenities were not enough. We heard some luggage was stolen from the staff which was scary and surprise to us.

Blackouts and a delayed check-in was frustrating, however the stay was fine

Customer review rating 4.1/5

Josh Couples - 12/01/2020 Confirmed reviews ALL

When we arrived after a long day of travel (at around 2pm) we were told that we could not check in until after 6 due to a blackout. While this may or may not have been the fault of the hotel, the staff were friendly considering the circumstances. It would have been nice to be offered some sort of compensation for this delay for all the customers that were affected, not just the few guests that complained and argued with the staff. Apart from the issues with check-in and some minor power outages not long after, the stay at the hotel was good.

Dear JOSHUA Q., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experiences. I'm happy to learn you had a pleasant stay overall, despite the power cut upon your arrival. Good to see our staff has been able to make you feel welcome even in the dark. As for a compensation, usually we charge guests for a late check out for ten euros per hour, I would like to offer you the opposite, so a refund for late check in. I see you were assigned a room around 6pm, and the guaranteed check in time is 2pm, so four hours difference. Therefore I would like to offer you €40 refund, as a gesture for the inconvenience. If you would kindly accept this offer, I would need a credit card number and expiry date to process the refund. Thank you once more for your feedback, which is always valuable to us. We do hope to welcome you again in the future, under better circumstances off course. Kind regards, Joost van Bockel duty manager/ guest relations

Very "centraal"

Customer review rating 4.1/5

Terje N. Solo - 11/01/2020 Confirmed reviews ALL

Perfect location next to the Central station with trains, trams and metro, and the city centre within walking distance. No traditional reception desk, but hotel crew browsing the lobby. Not sure if that was an improvement. Anyway, the staff is friendly, welcoming and helpful.

Dear TERJE N., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager/ guest relations

Lights out!

Customer review rating 4.1/5

Paul R. Couples - 11/01/2020 Confirmed reviews ALL

We arrived to find the hotel had suffered a power cut. Despite the staff being under pressure they couldn't have been more helpful. Stefan and his team deserve a medal for maintaining their sense of humour throughout. It was my wife's birthday and the bottle of wine and drinks vouchers were greatly appreciated. Although we were inconvenienced by the late check-in it was still a nice touch. We had a great time in Amsterdam and the hotel was in a perfect location. We would definitely stay there again.

Dear PAUL R., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm very happy to learn you had such a great stay, even despite the power cut upon your arrival. It is a great motivation to our team to receive such positive feedback. Good to see you enjoyed your time in Amsterdam, and I hope your wife had a great birthday. Thank you again for your feedback, which is most valuable to us, we are looking forward to your next visit. Kind regards, Joost van Bocke duty manager/ guest relations

Good customer service.

Customer review rating 4.1/5

Emily Couples - 11/01/2020 Confirmed reviews ALL

The power in the motel went off for approximately 12 hours during our stay, meaning we were unable to charge phones, use the toilets/ shower in our room and had to walk 9 floors to our room. However, staff were accomodating, gave us a free breakfast and refunded a night due to the inconvenience.

Dear EMILY R., Thank you for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm happy to learn you were satisfied with the service from our team despite the maior power down. Off course situations like these are beyond our control, but we are aware of the huge inconvenience for our guests. Thank you very much for your understanding. It is my hope we may welcome you again in the future, under better circumstances. Thank you again for your feedback, this is always valuable to us. Kind regards, Joost van Bockel duty manager/ guest relations

Ok

Customer review rating 4.1/5

Jess L. Couples - 10/01/2020 Confirmed reviews ALL

Location was great Staff were lovely and helpful providing map etc really helped Also good having shop on site Bad points Restaurant was not open when wanted to eat at hotel on wednesday Sheet did not fit bed Mattress topper did not fit bed Mold on bathroom ceiling Bathroom very small Breakfast was also not worth the money Also did not appreciate having to put £150 hold on my card when I paid bed and breakfast cost up front.

Dear JESSICA L., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm sorry to learn you rate your stay only a five out of ten, this is off course not the kind of experience we strive to deliver to our guests. I'm sorry to hear the restaurant was not open when you liked to have something to eat, usually the restaurant is open from after breakfast until 10.30pm. Your comment in regard to the bed surprises me a bit, usually we do not get many complaints about the ibis sweet beds, but my apologies for any discomfort. As for the cleanliness of the bathroom, this should off course be impeccable. I will forward your comment to our facility manager to prevent future occurrence. Good to see on the other hand you appreciated our central location, and our staff has been able to make you feel welcome. Thank you once more for your feedback, which is most valuable to us. It is my hope you will give us a chance to better serve you in the future. Kind regards, Joost van Bockel duty manager/ guest relations

It was more than adequate, I would stay there again.

Customer review rating 4.1/5

Manuel A. Solo - 10/01/2020 Confirmed reviews ALL

It was very convenient being near the train station. Facilities were modern and clean. Hotel personnel courteous and professional. The room was extremely small, but it had double bed, mattress was firm and pillows soft as requested. The bathroom was tiny, but the shower was powerful with good hot water. The restaurant was very convenient and so were the lockers. I was just staying for one night and if I were to stay for longer I would request a larger room.

Dear MANUEL A. RIOCABO, Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm happy to learn you had a pleasant stay overall. Good to see you appreciated our modern facilities, and our staff has been able to make you feel welcome. It is always of a great motivation to our team to receive such positive feedback. As for the size of the room, I see you stayed in one of our so called cosy rooms, which are indeed quite compact. Should you wish to have a little more space, you can also consider booking one of our standard size rooms, which also include a bit more spacious bathroom. Thank you once more for your feedback, and we are looking forward to your next visit. Kind regards, Joost van Bockel duty manager/ guest relations

New Year birthday break

TripAdvisor rating 4.0/5

PaulR3329 Couples - 07/01/2020 TripAdvisor review

Despite there being a power cut on arrival, we were treated like VIPs. Special mention for Stefan whose wit and good humour put everything in perspective. Great location and friendly staff; would definitely stay here again.

Overpriced room but good location

Customer review rating 4.1/5

Jojo 6. Couples - 06/01/2020 Confirmed reviews ALL

The room was tiny despite paying for an upgrade and was dated. The breakfast restaurant felt more like a school canteen, lots of people stood around waiting for fresh food to arrive. On the whole, the staff were very friendly with the exception of the waiting/bar staff who made guests feel like an inconvenience as opposed to feeling welcome. The host staff who greeted us were fantastic, knowledgable and helpful. Housekeeping service was also great. The sole reason we paid over the odds for a hotel that in reality was on par with a Travelodge was purely the location. Easily accessible from the airport, walking distance from all key attractions.

Dear Joanne H., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to learn that some staff were not as helpful as they should have be. I will pass your feedback about this to our F&B Manager as well the the comments about our breakfast menu. My sincere apologies for any discomfort this caused you. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Very Pleasant Stay in Amsterdam Central

Customer review rating 4.1/5

Ammar A. Friends - 06/01/2020 Confirmed reviews ALL

The Family Room was spacious, clean, and the beds were comfortable I suggest adding new photos of the rooms on the website or Booking websites in order to promote them because we found it difficult to find information about the family rooms which blew me away! such a nice, and pleasant stay we had (Group of 4)

Dear Ammar M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I have send your feedback about the pictures of our family rooms to our support office. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Julie

Customer review rating 4.1/5

Julie Couples - 05/01/2020 Confirmed reviews ALL

Excellent accommodation and location

Dear Julie P., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre
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