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ibis Amsterdam Centre Hotel 3 stars

TripAdvisor rating 4.0/5 6,399 reviews
ibis Amsterdam Centre
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+ 13 Services
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Hotel extras

  • Free WIFI

  • Next to the Central Station

  • 5 minutes walk to Dam Square and Royal Palace

  • Next to the central station (direct connection to Schiphol Airport)

  • Downtown, within walking distance of Dam Square, the Jordaan area and the Red Light District

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Amsterdam Centre

Stationsplein 49
1012 AB
amsterdam
netherlands

Tel: +31207219172

Fax: (+31)20/5222889

Contact email

Check-in from 14h00

Check out up to 12h00

  • ALL LINES :   CENTRAL STATION

  • All trams :   CENTRAL STATION

  • By plane

    AMSTERDAM SCHIPHOL At 16km / 9.94 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 69km / 42.88 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 0.1km / 0.06 miles

  • By helicopter

    SCHIPHOL HELIPAD At 16km / 9.94 miles

  • By car

    A 10 ET 17 S 102 At 5km / 3.13 miles

  • By car

    A 10 EXIT S 116 At 5km / 3.13 miles

  • By train

    AMSTEL STATION At 4.7km / 2.92 miles

  • By train

    CENTRAAL STATION At 0.1km / 0.06 miles

  • By train

    RAI STATION At 4.3km / 2.67 miles

  • By train

    WTC ZUID STATION At 5.8km / 3.6 miles

GPS :52.379131, 4.897824

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Cosy room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 12m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Cosy room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with 3 Single Size Beds

  • Max. number of persons: 3
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with view and ibis double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Family room

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

One room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

One room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

CHILL #49

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Amsterdam Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,003 reviews

tripadvisor

TripAdvisor Rating 4.0/5

6,399 reviews

Ok stay - good location

Customer review rating 4.1/5

Sara Friends - 27/11/2019 Confirmed reviews ALL

The stay was ok if you are just wanting a comfortable bed to sleep in after a busy day but the room was very cramped with nowhere to hang coats especially when they were wet and very limited space to put clothes. We ended up living out of our suitcases. Bathroom barely had enough room to move to get dried after a shower and you had to use the toilet at an angle. The extremely cramped space spoilt the stay. We have stayed in other rooms at the same hotel and they were much more comfortable.

Good hotel, but very very busy. Check in chaotic and rooms could be cleaner.

Customer review rating 4.1/5

David T. Business - 27/11/2019 Confirmed reviews ALL

The hotel has a good atmosphere, ground floor very nice, good bar area and nice to meet people. The room was cold, noisy (with the trains), and the space between the 2 windows was filthy (dust and false fingernails which had not been cleaned for weeks).

Fine as always

Customer review rating 4.1/5

William H. Solo - 27/11/2019 Confirmed reviews ALL

Fine as always, though still bemused that I have to beg for a kettle in the room in this one hotel of the Accor chain of which I am a Platinum Customer

Dear William H., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. All our guests are important to us. Our premium rooms are standard equipped with a tea/coffee making facility. Our platinum guest can request a premium room during check in upon availability. Unfortunately an upgrade can not be initiated during booking. We do however mentioned your preference in your profile. I hope this information will help you for your next stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

comfortable

Customer review rating 4.1/5

Emir E. Friends - 26/11/2019 Confirmed reviews ALL

The location was excellent, beds and pillows were super comfortable and a great shower!

Dear Emir E., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Excellent

Customer review rating 4.1/5

Alessandro Couples - 26/11/2019 Confirmed reviews ALL

Nice place, very comfortable beds, friendly and helpful staff, great location

Dear Waldemar G., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. Thank you for your overall compliments about your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Could be better

Customer review rating 4.1/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Bad experience, the greeting when I arrived was not the best, felt strange that I had to pay before I went to my hotel, when I wanted breakfast the next morning I had to pay, could not just add it to the bill. The room was cold, and in the shower in the bathroom the water did not drain well. When I checked out, I mentioned that is was very important to have the company name and address on the invoice due to tax (company), but this was not added when it was sent to my mail address.

Great location

Customer review rating 4.1/5

Kim Friends - 25/11/2019 Confirmed reviews ALL

Great and the staff sorted a burning hairdryer out super fast.

Dear Hill K., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. Thank you for your compliments about our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Did the job.

Customer review rating 4.1/5

K. Business - 25/11/2019 Confirmed reviews ALL

Small room. Heating controller did not work. No TV remote?? Very practical location

Dear Mohsin K., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms are indeed not that big which is often the case in Amsterdam where space is limited and pricy. Thank you for your compliments about our location which is indeed very practical due to the fact it is located near the Amsterdam Central train station and in the heart of Amsterdam. Did you report your missing remote control as well the problem with the heating in your room to our staff so they could fix this for you? My sincere apologies for the discomfort caused to you. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Convenient and comfortable

Customer review rating 4.1/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Excellent first impression, as we arrived a bit before normal check-in time but the helpful guy who checked us in found us an available room. Some people might not appreciate the view over the railway station, but we enjoy watching the comings and goings. Room was clean and comfortable. Breakfast buffet was adequate, but the croissants ran out. Felt lucky and relieved to be able to secure lockers to leave luggage in on departure day. When we first looked at the system, all lockers were in use.

Dear Janine D., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

A satisfactory experience nothing more than that

Customer review rating 4.1/5

Eire Couples - 25/11/2019 Confirmed reviews ALL

Reception check in chaotic, extremley expensive for the accommodation on offer

Dear Martina M., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to hear that you didn't experienced our check in in a positive way. We recently changed our way of check in in a more informal way so that our staff have more direct contact with our guests. This kind of working you will find more and more within the hospitality but I fully can understand that this kind of working can be a little bit confusing if not accustomed by it. We do get a lot of positive reactions for this. My sincere apologies for any discomfort caused to you. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Enjoyable stay

Customer review rating 4.1/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Perfect location Friendly staff Comfortable beds

Dear Michaela F., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. Thank you for your compliments about our location which indeed can be described as perfect due to its position in the centre of Amsterdam. Also nice to see that you experienced our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Disappointing

Customer review rating 4.1/5

Matthias Solo - 25/11/2019 Confirmed reviews ALL

Check in and check out totally chaotic. Noisy room and breakfast on the level of a hostel!

Dear Matthias V., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We recently changed our check in/out procedure in a more informal way by removing our former front desk. Working in this way offers our staff to have more direct contact with our guests which is highly appreciated by our guest. This way of working you will find more and more within the hospitality but I can imagine it can be a little bit confusing. Sorry to hear you were not satisfied by our international breakfast buffet. I will pass your comments to our F&B Manager. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Amsterdam stay

Customer review rating 4.1/5

Margaret M. Solo - 25/11/2019 Confirmed reviews ALL

Hotel is in a great location, was ideal for my 2 night stay. My room was cold. I was told the heating came on when the temperature was less than 18 degrees. Not warm enough.

Dear Margaret M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I am sorry to learn that the temperature was not sufficient in your room. Didn't my colleague offered you a mobile heating unit? My apologies for the discomfort caused to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre
Customer review rating 4.1/5

Anonymous Friends - 25/11/2019 Confirmed reviews ALL

Good. Reception a bit odd. Not comfortable that he went in the back with my credit card to validate. Rooms a little small. Had asked for the beds to be as two single. Not enough room to split them. Otherwise good stay

Dear Hanesha C., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I can imagine that it seems strange that our staff took your credit card to the back office. This is not the normal standard procedure but sometimes needed in case the mobile units are not functioning. Our colleague should have explained this to you. My sincere apologies for this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre
Customer review rating 4.1/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

Very convenient location with great service.

Dear Sando N., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I am happy to learn that you experienced our great service and that you liked our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Had a terrible experience with the manager

Customer review rating 4.1/5

Anonymous Friends - 23/11/2019 Confirmed reviews ALL

Hurendious how I was treated by the manager for helping one of your customers with dyslexia to try and remember their room number. I was threatened to be thrown out and I had only just paid 1800e to this lady for my stay with my fellow friends. I was shouted at and fingers pointed and I tried to help a man with a disability to remember his room number as he cried out of embarrassment. The manager was no help and all and wouldn't give me her name when I told her I was reporting her she told me for the seventh time that she will throw me out and she was reporting me. Horrible I've never seen such discrimination towards a human with a disability. I am a business owner myself and deal with the public every day and that is no way to treat any customer. Horrible unprofessional management

Dear STEPHANIE S., Thank you for staying with us, and for taking the time to tell us about your experience. I'm very sorry to learn you had an unpleasant encounter with one of our staff, my sincerest apologies for this. Would you be so kind to sent me some more information in regard to this issue, such as the time and day, and maybe a description of the colleague in question, so I can investigate this matter further. The situation how you describe it certainly doesn't match our normal level of service. Once again my apologies, and I hope to get some more information from your side. Kind regards, Joost van Bockel duty manager/ guest relations

Less than mediocre

Customer review rating 4.1/5

Nk Business - 23/11/2019 Confirmed reviews ALL

Small room, noisy, uncomfortable bathroom, no soaps.

Dear NOAM K., First off all I would like to express my gratitude for you taking the time to share your feedback. However, I am surprised by your experience at our hotel, as this does not match what we strive for. I can see that you booked a Cozy Room, which is the smallest room type we have available. Our standard rooms are 5 square meters larger and also include a more spacious bathroom. . I am disappointed to read that the bathroom was uncomfortable and was not equipped with soap. This is of course not up to our standard and I do apologise for that. In the rare occasion that this does happen, please inform one of our staff members who will solve this issue for you immediately during your stay. Our rooms are designed to be soundproof, so the noise complaints you experienced surprises me. When this happens we encourage our guests to let one of our staff members know, as it could be that the window is not completely closed. In that case we can assist our guests or find a solution. I hope that you did enjoy your experience exploring the city of Amsterdam. If you decide to come back, I hope you will give us the opportunity to show you the true renowned Ibis experience. Kind regards, Anthony Duty Manager | Guest Relations

Good hotel, in a very good location.

Customer review rating 4.1/5

Thomas V. Couples - 22/11/2019 Confirmed reviews ALL

Room was fine, check-in was fine, breakfast is very good, only room was a bit warm (23C) and would not cool down.

Dear Thomas V., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Fantastic check-in. Small room, clean, Nice breakfast, Great lokation.

Customer review rating 4.1/5

Joakim Business - 22/11/2019 Confirmed reviews ALL

Fantastic check-in. Small room, clean, Nice breakfast, Great lokation.

Dear Joakim J., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre

Ok

Customer review rating 4.1/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Room was very small and a bit shabby. Did not like lack of reception, although stag were very friendly.

Dear Graham S., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey Bastiaans Duty/Guest Relations Manager Hotel Ibis Amsterdam Centre
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