ibis Amsterdam Centre Hotel 3 stars

Customer review rating 4.1/5 14,947 reviews

ALLSAFE approved hotel

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ibis Amsterdam Centre
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+ 7 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Excellent location next to Central Station

  • Free WiFi throughout the hotel

  • Direct train connection to Schiphol

  • 15 minutes by metro or train to Rai Conference Centre and Arena Music Hall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available Paying

Hotel location

ibis Amsterdam Centre

Stationsplein 49
1012 AB amsterdam
netherlands

Tel: +310207219172

Fax: (+31)020/5222889

Check-in from 14h00

Check out up to 12h00

  • ALL LINES :  CENTRAL STATION

  • All trams :  CENTRAL STATION

  • By plane

    AMSTERDAM SCHIPHOL At 16km / 9.94 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 69km / 42.88 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 0.1km / 0.06 miles

  • By helicopter

    SCHIPHOL HELIPAD At 16km / 9.94 miles

  • By car

    A 10 ET 17 S 102 At 5km / 3.13 miles

  • By car

    A 10 EXIT S 116 At 5km / 3.13 miles

  • By train

    AMSTEL STATION At 4.7km / 2.92 miles

  • By train

    CENTRAAL STATION At 0.1km / 0.06 miles

  • By train

    RAI STATION At 4.3km / 2.67 miles

  • By train

    WTC ZUID STATION At 5.8km / 3.6 miles

GPS :52.379131, 4.897824

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

CHILL #49

Type of cuisine: Cafe

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

BAR

The Bar: a friendly place to get together at any time of day.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
ibis Amsterdam Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,947 reviews

tripadvisor

TripAdvisor Rating 4.0/5

6,506 reviews

The best hotel in Amsterdam

Customer review rating 5.0/5

Jaspreet S. Business - 16/07/2021 Confirmed reviews ALL

beautiful hotel, entrance with smiling receptionists.the atmosphere of coming home and your family embraces you. I also got that feeling in the restaurant the breakfast was beautiful nice warm croissants the conversation with the ladies so lovely and the delicious coffee from the bar espresso thats what i needed the morning

Dear JASPREET S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joost van Bockel supervisor operations

Excellent location, friendly staff

Customer review rating 5.0/5

Angus M. Solo - 11/07/2021 Confirmed reviews ALL

Great!

Dear ANGUS M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Curious, clean and friendly.

Customer review rating 5.0/5

Andre V. C. Couples - 11/07/2021 Confirmed reviews ALL

A pleasant experience and pro staff.

Dear LENNARD R., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Very comfortable, Excellent service, easy location

Customer review rating 4.5/5

Robert I. B. Solo - 11/07/2021 Confirmed reviews ALL

Easy walking location at the Central Train Station... Simple but very cosy and comfortable hotel, better that many other Ibis... Outstanding service from Ronald (Merci!) and all the staff... No luxury in the rooms, but all clean and modern, with nice bed and bathroom... Very good breakfast in spite of limited choice due to COVID-19... Well respected COVID safety precautions all around the hotel... I'll come back for sure!

Dear ROBERTO R., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. On our website the information about our room size is there as far as I can see. But I passed it to our reservation department. The information about breakfast is changing a lot due to Covid-19 so we rather prefer to inform our guests on the spot. But I agree that normally we should do this. the same for parking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Perfect Location, Nice Room, Helpful Staff

Customer review rating 5.0/5

M. B. Business - 08/07/2021 Confirmed reviews ALL

Everything was very smooth, this hotel is situated right above and next to Amsterdam central and so it was perfect. I also had to stay in Amsterdam an extra day which was unplanned, and the staff helped me out with my situation and gave me some addresses of different places that could help me with my issue of trying to leave the country. Great stay

Dear ALONZO B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

well located, nice and pleasant staffs.

Customer review rating 5.0/5

Mourad Business - 07/07/2021 Confirmed reviews ALL

the hotel is very handy and just what i need for my bussness in Amsterdam. The staff, location, service is exactly what i need. thank you.

Dear LIONEL S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Can't be the location, good value for price

Customer review rating 4.0/5

Scott K. Couples - 21/06/2021 Confirmed reviews ALL

We used to live nearby in Amsterdam Centrum, so were vaguely familiar with the hotel. We booked it mainly on location (which you can't beat, literally at/on Centraal Station) and price (pretty reasonable for the location). We had some misgivings about possible noise from the trains (part of the hotel is literally above the tracks). None of the reviews I read mentioned noise, but there was indeed some infrequent noise from trains braking. I use a white noise machine app on my phone and it did not end up bothering us (you hear it more in the daytime anyway, and much less frequently at night). The rooms are small, which we expected (Europe in general has smaller rooms, and we knew Ibis did from past experiences elsewhere). They are stark, but generally clean. Extra pillows would have been nice! The staff were super nice and very accommodating. We actually chatted quite a bit with them and they remembered us when the same staff were at the desk as we came and went. Another thing we really liked was that they had A/C in the rooms, which you don't find with smaller hotels (and is becoming more and more necessary in Amsterdam spring/summer, regardless of what the locals think; sorry, but 80 F w/o A/C doesn't work well). As for location, you just can't beat it. The train station is the main transport hub for the whole city, so you have trains, trams, busses, and the metro at your door. And it's in the Centrum, so everything is also quite walkable. What it comes down to--if you are seeking a luxury hotel experience, this may not be for you. If you just need a place to stay and don't mind forgoing the luxuries (super soft bed, large bath, coffee in the room, a nice wardrobe, etc.) this is a great option. You generally can't beat the location (with caveats about potential noise) and the price, and the customer service was top-notch for us. Overall we had a very positive experience.

Dear SCOTT S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to Covid 19 we were not allowed to have coffee and tea facilities in our rooms which we have normally in our premium rooms. Please for next time stop by at our front desk if you need an extra pillow! We are happy to bring it for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

best people

Customer review rating 5.0/5

Duma S. Couples - 06/06/2021 Confirmed reviews ALL

from the moment check in, ibis staff are very helpful, informative, friendly and great. Breakfast is nice, strictly follow health protocol. Shout out to Rico and the other guy who helped us on breakfast and check out (Saturday June 5th)

Dear DUMA S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and especially Rico as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Great location

Customer review rating 4.5/5

Roei S. Friends - 29/05/2021 Confirmed reviews ALL

Well, as the title says, the hotel is in wonderfall location. The staff really helped us with everything and we greatful for that. However, at our last night, the room wasn't clean. Beside of that, we had great time, great room, defentliy will come back!

Dear ROEI S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to hear that your room was not clean the last day. We are sorry for the inconvenience and I passed your feedback to our housekeeping manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

It was a good stay!

Customer review rating 4.5/5

Anonymous Couples - 15/05/2021 Confirmed reviews ALL

The staff very helpful, room clean, the view at the canal from 9th floor was great. The score 9 instead of 10 is due to the breakfast (Did not fit to the breakfast list that we submit). All the rest positive.

Great stay

Customer review rating 4.5/5

Amber Friends - 13/05/2021 Confirmed reviews ALL

Great room with a nice view! Well located and easy to find. Kindest staff ever! Had much fun with the Staff.

Great team

Customer review rating 5.0/5

Dragan Business - 07/04/2021 Confirmed reviews ALL

Despite current covid 19 situation and unclarity, hotel team was ever so nice and helpful, they really did extra mile for us.

Dear DRAGAN K., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a pleasant stay overall despite the whole covid situation. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel duty manager

Well located

Customer review rating 4.5/5

Anne M. S. J. Solo - 20/03/2021 Confirmed reviews ALL

Overall very good, clean, efficient and convenient

Dear CATHERINA J., I'm happy to hear you enjoyed your stay with us and that our staff were great. Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it. We're looking forward to welcoming you again in the future! Kind regards Joost van Bockel duty manager

lock down

Customer review rating 3.5/5

Martin A. Business - 25/02/2021 Confirmed reviews ALL

OK but during lockdown not the best experience

Dear MARTIN A., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm sorry to learn the lockdown measurements have had an inferior impact on your experience. My apologies for the fact the room temperature was not comfortable you, please don't hesitate to address issues like this to our staff, we can check for you if the heating is working properly, of supply you with an extra heater. Baths are not something ibis provides, but Accor does offer other more upscale hotels as well in the centre of Amsterdam. Thank you once again for your feedback, which is most valuable to us. It is my hope we may welcome you again, hopefully without the lockdown situation. Kind regards, Joost van Bockel duty manager

Good stay

Customer review rating 5.0/5

B. M. Business - 08/02/2021 Confirmed reviews ALL

Nice and cosy place where you can rest very well. The staff is friendly and the room was perfect!

Dear BOBBY M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joost van Bockel duty manager

Noisy hotel, under renovation, poor service and overall terrible experience.

TripAdvisor rating 1.0/5

Danny G Business - 01/02/2020 TripAdvisor review

Unfortunately, no one asked me when I checked out about my visit at your hotel -- one of many issues I faced during my stay. So I emailed my complaints to the team. They apologized but offered no compensation for the challenges I faced during my stay. As an Accor member, I have come to know and expect a certain standard of service at Accor hotels. However, I was very disappointed with my stay at this hotel for a number of reasons: 1. I was awoken on my first morning at 9am with the cleaning staff banging on my door. This is way too early for a cleaner to be checking if they can clean my room. I never ended up getting my room cleaned because I left the 'do not disturb' sign on my door as I didn't want to be awoken again so early. 2. I was awoken every other morning, however, with banging from the repairs going on in the hotel. I never had a good sleep because of the constant banging, dropping of tools, workmen in the hallway talking, etc. If a hotel is going to be making repairs and it's going to make so much noise, they should notify guests in advance. I would have chosen another hotel. Surely the ability to have a quiet night sleep is the most basic thing a hotel can provide - this hotel failed on this account. 3. Because of the repairs, the general atmosphere in the hotel was one of disarray. There was sawdust in the elevator that got onto my clothes, there were tools and nails lying in the floor. This compromised the safety of guests. The hotel area being renovated should not have been open for use. 4. I spoke to someone at the front desk on my last night there and asked for a wake up call for my room the following morning. No one ever called. 5. I was surprised to learn that guests have to pay for coffee in the hotel restaurant. There is none in the rooms. Surely this is also a basic that all hotels provide. Overall, it was a horrible stay and will certainly not be staying with you again.

Dear Danny G, Thank you for choosing ibis Amsterdam centre, and for taking the time to share your experiences. I'm very sorry to learn you were disappointed in your stay with us, obviously this is not the kind of service we strive to deliver to our guests. My sincerest apologies for the inconvenience you encountered. Since we have already been in contact through another channel I will not be responding to your comments again over here. Please do not hesitate to contact the hotel should you like to share any more. Kind regards

Great

TripAdvisor rating 5.0/5

jackytkd54b Family - 13/01/2020 TripAdvisor review

The hotel was in good location and had great welcome from staff. Good response to inquires.Food was okay. Amenities were not enough. We heard some luggage was stolen from the staff which was scary and surprise to us.

New Year birthday break

TripAdvisor rating 5.0/5

PaulR3329 Couples - 07/01/2020 TripAdvisor review

Despite there being a power cut on arrival, we were treated like VIPs. Special mention for Stefan whose wit and good humour put everything in perspective. Great location and friendly staff; would definitely stay here again.

Amsterdam nightmare

TripAdvisor rating 3.0/5

paulrobson1964 Couples - 05/01/2020 TripAdvisor review

Absolute nightmare when checking in as I had done it on line but when we got there we still had to wait because everyone was just standing around the centre table. unfortunately the pin machine didn’t work to pay my city tax and I told them I would pay the next day, they then decided to contact me at 2100 hours and asked me to come down to reception to pay of which I said I would pay it in the morning. Then on my morning of departure there was a power cut , o was on the 9th floor and there was no one to contact until I walked down to the 5th floor, there should have been a member of staff on each floor directing people and advising what was going on. I then went back to my room had no power I ended up packing in the dark no shower facilities so you could see how angry I would be it was a shambles there were no staff to contact for help.

Dear Mr. Paul Robson, We have already had contact through the Trust you platform and it is my hope that the solution provided was a adequate one. Kind regards,

Budget Hotel

TripAdvisor rating 3.0/5

skamleshg Couples - 15/12/2019 TripAdvisor review

First of all - very close to centraal station. other thing include cleanliness. However rooms are very small. No Kettle inside. No Shampoo or conditioner or bath robe. However appropriate for hotel closer to station.

Dear Skamleshg, Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Nice to see you appreciated our location which is indeed very centrally located in the heart of Amsterdam and around the Amsterdam train station. Our standard rooms are not equipped with a standard kettle where our premiums rooms do. We do however have kettle's available for our guests which we do provide upon request and free of charge. The soap provided is a combination of both. The Ibis product don't indeed provide in a bathrobe. My apologies for the discomfort caused to you. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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