ibis Amsterdam Centre Hotel 3 stars

the hotel is very handy and just what i need for my bussness in Amsterdam. The staff, location, service is exactly what i need. thank you.

We used to live nearby in Amsterdam Centrum, so were vaguely familiar with the hotel. We booked it mainly on location (which you can't beat, literally at/on Centraal Station) and price (pretty reasonable for the location). We had some misgivings about possible noise from the trains (part of the hotel is literally above the tracks). None of the reviews I read mentioned noise, but there was indeed some infrequent noise from trains braking. I use a white noise machine app on my phone and it did not end up bothering us (you hear it more in the daytime anyway, and much less frequently at night). The rooms are small, which we expected (Europe in general has smaller rooms, and we knew Ibis did from past experiences elsewhere). They are stark, but generally clean. Extra pillows would have been nice! The staff were super nice and very accommodating. We actually chatted quite a bit with them and they remembered us when the same staff were at the desk as we came and went. Another thing we really liked was that they had A/C in the rooms, which you don't find with smaller hotels (and is becoming more and more necessary in Amsterdam spring/summer, regardless of what the locals think; sorry, but 80 F w/o A/C doesn't work well). As for location, you just can't beat it. The train station is the main transport hub for the whole city, so you have trains, trams, busses, and the metro at your door. And it's in the Centrum, so everything is also quite walkable. What it comes down to--if you are seeking a luxury hotel experience, this may not be for you. If you just need a place to stay and don't mind forgoing the luxuries (super soft bed, large bath, coffee in the room, a nice wardrobe, etc.) this is a great option. You generally can't beat the location (with caveats about potential noise) and the price, and the customer service was top-notch for us. Overall we had a very positive experience.

from the moment check in, ibis staff are very helpful, informative, friendly and great. Breakfast is nice, strictly follow health protocol. Shout out to Rico and the other guy who helped us on breakfast and check out (Saturday June 5th)

Well, as the title says, the hotel is in wonderfall location. The staff really helped us with everything and we greatful for that. However, at our last night, the room wasn't clean. Beside of that, we had great time, great room, defentliy will come back!

The staff very helpful, room clean, the view at the canal from 9th floor was great. The score 9 instead of 10 is due to the breakfast (Did not fit to the breakfast list that we submit). All the rest positive.

Great room with a nice view! Well located and easy to find. Kindest staff ever! Had much fun with the Staff.

Despite current covid 19 situation and unclarity, hotel team was ever so nice and helpful, they really did extra mile for us.

Overall very good, clean, efficient and convenient

OK but during lockdown not the best experience

Nice and cosy place where you can rest very well. The staff is friendly and the room was perfect!

Unfortunately, no one asked me when I checked out about my visit at your hotel -- one of many issues I faced during my stay. So I emailed my complaints to the team. They apologized but offered no compensation for the challenges I faced during my stay. As an Accor member, I have come to know and expect a certain standard of service at Accor hotels. However, I was very disappointed with my stay at this hotel for a number of reasons: 1. I was awoken on my first morning at 9am with the cleaning staff banging on my door. This is way too early for a cleaner to be checking if they can clean my room. I never ended up getting my room cleaned because I left the 'do not disturb' sign on my door as I didn't want to be awoken again so early. 2. I was awoken every other morning, however, with banging from the repairs going on in the hotel. I never had a good sleep because of the constant banging, dropping of tools, workmen in the hallway talking, etc. If a hotel is going to be making repairs and it's going to make so much noise, they should notify guests in advance. I would have chosen another hotel. Surely the ability to have a quiet night sleep is the most basic thing a hotel can provide - this hotel failed on this account. 3. Because of the repairs, the general atmosphere in the hotel was one of disarray. There was sawdust in the elevator that got onto my clothes, there were tools and nails lying in the floor. This compromised the safety of guests. The hotel area being renovated should not have been open for use. 4. I spoke to someone at the front desk on my last night there and asked for a wake up call for my room the following morning. No one ever called. 5. I was surprised to learn that guests have to pay for coffee in the hotel restaurant. There is none in the rooms. Surely this is also a basic that all hotels provide. Overall, it was a horrible stay and will certainly not be staying with you again.

The hotel was in good location and had great welcome from staff. Good response to inquires.Food was okay. Amenities were not enough. We heard some luggage was stolen from the staff which was scary and surprise to us.

Despite there being a power cut on arrival, we were treated like VIPs. Special mention for Stefan whose wit and good humour put everything in perspective. Great location and friendly staff; would definitely stay here again.

Absolute nightmare when checking in as I had done it on line but when we got there we still had to wait because everyone was just standing around the centre table. unfortunately the pin machine didn’t work to pay my city tax and I told them I would pay the next day, they then decided to contact me at 2100 hours and asked me to come down to reception to pay of which I said I would pay it in the morning. Then on my morning of departure there was a power cut , o was on the 9th floor and there was no one to contact until I walked down to the 5th floor, there should have been a member of staff on each floor directing people and advising what was going on. I then went back to my room had no power I ended up packing in the dark no shower facilities so you could see how angry I would be it was a shambles there were no staff to contact for help.

First of all - very close to centraal station. other thing include cleanliness. However rooms are very small. No Kettle inside. No Shampoo or conditioner or bath robe. However appropriate for hotel closer to station.