Dear James, Thank you for your lovely review! We’re delighted to hear that you enjoyed our convenient location and found your stay warm and comfortable. It’s great to know that being close to Central Station and public transport, while still enjoying a quieter area away from the busy tourist spots, made your visit even more enjoyable. We truly appreciate your feedback and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Abraham, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location near Amsterdam Central Station, as well as the cleanliness and quietness of your room. It is also wonderful to know that our team made you feel welcome and well assisted. However, we sincerely apologise that the issue with your in-room safe was not resolved despite your request. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, as your feedback helps us improve our service and ensure better follow-up from our team. Thank you again for your comments. We hope to have the opportunity to welcome you back and provide you with an even better experience. With kind regards, Ritch Hon Man Hotel Manager

Dear Mark, Thank you for your kind words about our hotel. We are delighted to hear that you enjoyed your stay. We are sorry that we could not accommodate your requests for a room with a view and an early check-in on this occasion. Please kindly note that both requests are subject to availability. For our valued members, we always make an extra effort to prioritize and accommodate such requests whenever possible; however, they remain dependent on availability at the time of arrival. We appreciate your understanding and loyalty, and hope to have the pleasure of welcoming you back for an even more enjoyable stay. With kind regards, Ritch Hon Man Hotel Manager

Dear Gael, Thank you so much for your wonderful review and for taking the time to share your experience with us! We truly appreciate your kind words and are delighted to hear that our breakfast and reception teams made such a positive impression on you. It means a great deal to us to know that their friendliness, warmth, and helpfulness made you feel so well cared for during your stay. We will be sure to share your lovely feedback with our team, as recognition like yours is truly motivating and rewarding for everyone. Thank you once again for your appreciation and for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back for another wonderful stay in the near future! With kind regards, Ritch Hon Man Hotel Manager

Dear Stella, Thank you for taking the time to share your feedback with us. We are sorry to hear that the beds caused you discomfort and that our breakfast did not meet your expectations. Had we been made aware of the issue with the beds during your stay, our reception team would have been happy to assist you and explore possible solutions to make your stay more comfortable. Please always feel welcome to contact reception whenever you experience any inconvenience, as we are here to help and want you to enjoy your stay to the fullest. Please rest assured that we take your feedback seriously and will share your comments with the relevant teams to help us identify areas for improvement. We appreciate your positive comments about our convenient location near the main train station and thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Amana, Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with the charges shown on your invoice. We would like to clarify that the detailed breakdown of the billing items does not affect the total cost of your reservation. The total amount remains unchanged and corresponds to the amount stated in your reservation confirmation. In accordance with applicable Dutch invoicing requirements, we are required to provide an itemised breakdown of your stay on the invoice. We understand, however, that the way these items are presented may have caused confusion, and we regret any misunderstanding. We take your feedback seriously and will continue to strive for clear and transparent communication regarding our billing procedures. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you again and provide you with a more positive experience. With kind regards, Ritch Hon Man Hotel Manager

Dear Mauricio, Thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. We appreciate your support and hope to welcome you back again soon. With kind regards, Ritch Hon Man Hotel Manager

Dear Maria, Thank you very much for your wonderful review and for sharing your experience with us! We are delighted to hear that you enjoyed our convenient location, with Amsterdam Central Station and the city's main attractions within walking distance. It is especially rewarding to know that our friendly staff helped make your stay even more enjoyable. Your kind words and appreciation mean a great deal to our entire team and motivate us to continue providing warm hospitality and memorable experiences for all our guests. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back on your next visit to Amsterdam! With kind regards, Ritch Hon Man Hotel Manager

Dear Rex, Thank you so much for your kind review! We truly appreciate you sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location, found your room clean and comfortable, and appreciated the friendliness of our team. It was a pleasure having you stay with us, and we sincerely hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Sunke, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our central location, the quiet surroundings, and the friendliness of our team. We are sorry to hear that the pillows were not comfortable for you and that you found the bathroom too small. Different pillow options are available upon request, and our reception team is always happy to assist with any wishes to make your stay more comfortable. Regarding the “Do Not Disturb” sign, this is normally provided in every room and is also available at reception should it be missing. We sincerely apologize that it was not available in your room during your stay and for the inconvenience caused by the room cleaning. We understand the importance of your privacy and regret that we fell short of your expectations in this regard. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay. With kind regards, Ritch Hon Man Hotel Manager

Dear Mathew, Thank you so much for your wonderful feedback! We truly appreciate you choosing to stay with us and are delighted to know that you had an excellent experience. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another memorable stay! With kind regards, Ritch Hon Man Hotel Manager

Dear Yasmeen, Thank you for your lovely review! We are delighted to hear that you enjoyed our convenient location, comfortable stay, and friendly staff. We truly appreciate your feedback and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Samantha, Thank you very much for your lovely review! We’re delighted to hear that you had a pleasant stay and enjoyed our location, comfortable rooms, breakfast, and the service provided by our team. It’s wonderful to know that everything you needed for a stay in Amsterdam was right here. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future! With kind regards, Ritch Hon Man Hotel Manager

Dear Michael, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location, the cleanliness of the hotel, and the attentive service from our reception team. We also appreciate your comments regarding the room size and breakfast. Guest feedback is invaluable to us as we continuously strive to enhance the comfort and overall experience we provide. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. With kind regards, Ritch Hon Man Hotel Manager

Dear Shauna, Thank you for your kind review. We are delighted to hear that you enjoyed your stay and especially appreciated our excellent location. Although your visit was brief, it was a pleasure to have you with us. We hope to welcome you back on a future occasion for a longer and equally enjoyable stay. With kind regards, Ritch Hon Man Hotel Manager

Dear Gary, Thank you for sharing your feedback. We are sorry to hear that the toilet door could not be repaired during your stay. Our team did try to resolve the issue, but unfortunately it could not be fixed at the time. Regarding a room change, this was unfortunately not possible due to the availability of rooms during your stay. Our room rates are in line with comparable hotels in the area and vary depending on availability and demand at the time of booking. We appreciate your feedback and will continue to ensure that maintenance issues are addressed as promptly as possible. With kind regards, Ritch Hon Man Hotel Manager

Dear Caroline, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our location, the hotel, and especially your room and its view. It is wonderful to know that you had an overall pleasant stay. We truly appreciate you taking the time to share your experience and hope to welcome you back again on your next visit to Amsterdam. With kind regards, Ritch Hon Man Hotel Manager

Dear Madlin, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and found our staff welcoming and respectful. We are also pleased that you appreciated the cleanliness of the hotel. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Gurdev, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our excellent central location and found your room comfortable. It is wonderful to know that being close to shops, restaurants and other amenities made your stay more convenient. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back to Amsterdam in the future. With kind regards, Ritch Hon Man Hotel Manager