Dear Jeffrey, Thank you for sharing your feedback with us. We’re pleased to hear that you found your room comfortable and that the check-in and check-out process was smooth and easy. We’re sorry to hear about the wet patch in the carpet. This is certainly not the standard we aim to provide, and we apologize for the inconvenience. We will share your feedback with our housekeeping and maintenance teams so the cause can be investigated and addressed. We hope to have the pleasure of welcoming you back for an even more comfortable stay next time! With kind regards, Ritch Hon Man Hotel Manager

Dear Martin, Thank you very much for your kind review and for choosing to stay with us. We truly appreciate you taking the time to share your positive experience. It is wonderful to know that you enjoyed your stay, and your feedback is a great encouragement to our entire team. We sincerely value your support and hope to have the pleasure of welcoming you back on your next visit to Amsterdam. With kind regards, Ritch Hon Man Hotel Manager

Dear Mei, Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and are very happy to know that you had such a pleasant stay. It means a great deal to our entire team to hear that you enjoyed your time with us. Your appreciation is a wonderful encouragement to everyone, and we will be delighted to share your lovely feedback with the team. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back to ibis Styles Amsterdam Central Station in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Neil, Thank you so much for your wonderful and detailed review! We’re delighted to hear that you had such an enjoyable and relaxing stay, and that you appreciated our convenient location, comfortable and quiet atmosphere, and the friendly service from our Reception and breakfast teams. It’s especially lovely to know that breakfast was a great start to your day! We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. With kind regards, Ritch Hon Man Hotel Manager

Dear Sherell, Thank you so much for your lovely review! We’re delighted to hear that our front desk team made such a great impression and gave you such a warm welcome upon arrival. Providing friendly, attentive service and keeping guest satisfaction high is always our priority, so it’s wonderful to know that our team helped make your stay a positive one. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Abeyu, Thank you for your feedback! We’re glad to hear that you enjoyed your stay with us. We truly appreciate your support and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Serena, Thank you so much for your wonderful feedback! We’re delighted to hear that you found our hotel very clean and comfortable. It’s especially lovely to know that our staff made your stay enjoyable with their helpfulness, happiness, and smiles. We truly appreciate your kind words and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Steve, Thank you for sharing your feedback. We’re truly sorry that the room provided did not meet your expectations, particularly regarding the bed arrangement, room location, and the smell you experienced. We understand how disappointing this must have been. For any issue during your stay, we always encourage our guests to contact Reception so that our team has the opportunity to assist and, where possible, find a solution straight away. We regret that we were not given the opportunity to address these concerns during your stay. Your feedback is nevertheless appreciated and will be shared with the relevant team. We hope to have the opportunity to provide you with a much better experience in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Madeline R., Thank you very much for your positive review! We’re delighted to hear that you enjoyed our convenient location. It’s also great to know that you found our staff friendly and welcoming, and that you were happy with the cleanliness of your room.. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon! Kind Regards, Reservations Department

Dear Daivd D., Thank you for your feedback! We’re pleased to hear that you found the hotel clean and appreciated our central location. We understand that prices can be higher during busy periods such as Pride Week. Regarding the room size, we do offer different room types and sizes, depending on availability. We would be happy to help you find a room that better suits your preferences on your next stay. We hope to welcome you back to Amsterdam again soon! Kind Regards, Reservations Department

Dear Amber F., Thank you very much for your wonderful and detailed review! We’re delighted to hear that you were pleased with your stay and found your room spacious, quiet, and comfortable. It’s especially great to know that you enjoyed the comfortable bed despite our busy central location. We’re also happy that you appreciated our location, directly across from Amsterdam Central Station and within walking distance of many of the city’s main attractions. Thank you again for your kind words. We truly hope to welcome you back to Amsterdam and Ibis Styles CS on your next visit! Kind Regards, Reservations Department

Dear James G., Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed the relaxed atmosphere of our hotel and appreciated our excellent location just steps away from Amsterdam Central Station. It’s lovely to know that our team made you feel welcome and that you found your room clean, quiet, cool, and comfortable. We’re also pleased to hear that you would consider staying with us again. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Amsterdam! Kind Regards, Reservations Department

Dear Luen D., Thank you very much for your wonderful and detailed review! We are delighted to hear that you enjoyed your stay and found your room clean, comfortable, and quiet. We’re especially pleased that you appreciated our convenient location, with easy access to public transportation, restaurants, and many of Amsterdam’s popular sights and attractions. It’s always great to hear that our location helped make exploring the city more enjoyable and convenient. We truly appreciate you taking the time to share your experience with us. We hope to have the pleasure of welcoming you back on your next visit to Amsterdam and making your stay just as enjoyable again! Kind Regards, Reservations Department

Dear Evan P., Thank you for your feedback. We sincerely apologize for the inconvenience with the air conditioning and the faulty room phone. We understand how uncomfortable this must have been, especially during a hot night. We will look into these issues to prevent them from happening again. Kind Regards, Reservations Department

Dear Tricia H., Thank you very much for your wonderful review. We are delighted to hear that you had such a positive experience with us. It is great to know that you appreciated the helpfulness and friendliness of our team, our convenient location, and the cleanliness and comfort of your room. We are especially pleased that the little details, such as the comfortable bed, good shower, and the option to open the window, contributed to making your stay more enjoyable. Your kind words are a wonderful encouragement for our entire team. Thank you again for sharing your feedback. We truly appreciate it and look forward to welcoming you back for another pleasant stay in the future. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Centraal Station

Dear Yohanes C. A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and had a comfortable stay. We appreciate your comments regarding your membership benefits and the water bottles in the room, and we would like to provide some clarification. As a Platinum member, you do receive priority consideration for room upgrades whenever an upgrade is available. However, upgrades are subject to availability and cannot be guaranteed with the membership, as this depends on the room availability and occupancy levels on the day of arrival. Regarding the complimentary water bottles, these are provided as a welcome amenity on the first day of your stay. They are not automatically replaced each day. Of course, you are welcome to refill the bottles at our reception throughout your stay. Alternatively, tap water in the Netherlands is of excellent quality and safe to drink, and many residents and visitors choose to drink it daily. We appreciate your feedback, as it helps us better understand our guests' expectations and improve our communication. We hope to have the opportunity to welcome you back again and provide you with an even more enjoyable stay. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station

Dear Laurel L., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your comfortable and quiet stay, as well as appreciated our clean facilities, convenient location, and helpful team. Your kind words are a great encouragement to our staff, and we are pleased to know that we contributed to a pleasant experience. We truly appreciate your review and hope to have the pleasure of welcoming you back again in the future. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Centraal Station

Dear Kirsty P., Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location, room, and helpful staff all contributed to a pleasant experience. It is always rewarding to know that our guests have everything they need for a comfortable stay. We truly appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again in the near future. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station

Dear Mike S., Thank you for taking the time to share your feedback with us. We are sorry to learn that your stay did not meet your expectations. Providing excellent service and clear communication is very important to us, so we are disappointed to read about your experience. As your review is quite brief, we would greatly appreciate it if you could provide us with some additional details about the issues you encountered. Understanding what happened will help us investigate the matter and identify where we can improve. We value all guest feedback and hope to have the opportunity to learn more from your experience. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station