Mövenpick Hotel Amsterdam City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,550 reviews

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Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • City Centre location close to Central Station

  • Restaurant and bar

  • 11 modern meeting rooms

  • Rooms and suites with spectacular views and free Wi-Fi

Our accommodation(s)

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Hotel location

Mövenpick Hotel Amsterdam City Centre

Piet Heinkade 11
1019 BR AMSTERDAM
Netherlands

GPS:52.377927, 4.914193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mövenpick Restaurant

In our restaurant you will enjoy creative and international dishes. Discover the fresh, authentic flavors and be surprised by the variety of delicious spices and combinations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,550 reviews

TripAdvisor Rating  4.5/5  7,675 reviews

Front Office Manager Mean Spirited

TripAdvisor rating 1.0/5

Tedd1971 TripAdvisor review

April 2024 Booked two nights at $332 a night. Our flight was canceled from Boston to Amsterdam. I called to let the hotel know we would not be arriving that evening as planned. The lady at the desk said it was too late to cancel. We would have to pay for that night. When we arrive the next day, we were exhausted from the overnight flight. We asked if breakfast was included in our rate. The from office Manager (Simona) said no. We asked if there was a restaurant near by where we would get breakfast. She said no. We paid the hotel $332 for a room we did not get because of the canceled flilight. Under those circumstances, would the hotel include breakfast? Simona said no. I thought that was pretty mean spirited.

Dear Tedd, Thank you for sharing your experiences on platform TripAdvisor. I have read your several comments, which we also received after your stay. First of all, I can imagine the distress a cancelled flight has given you. The hotel booking you selected- with breakfast excluded- with Accor has a free cancellation policy of 1 day prior to your arrival date, meaning cancelling is free until 31 March 15.00h in your situation. This is a typical unforeseen incident and charge you can claim back with your Travel Insurance. Our team member responded correctly that breakfast was not incuded in your rate, as you requested to have complimentary during your stay due to your flight being cancelled. I do regret and apologize for not being able to having fulfilled your expectations at that point.. Besides this, we hope you enjoyed the rest of your stay with us. We look forward having a chance to welcome you again. Best wishes, Remco Groenhuijzen General Manager

I had a calm warm days staying here, good by all standards

TripAdvisor rating 4.0/5

ShadiHijazi Families - TripAdvisor review

Well pretty good from by all standards Clean,good service,food,safe and regarded in the city center This may be controversial but i gave it 4 out of 5 stars because its not the best for what you pay i mean its good as i said but i stayed in some other hotels with a lower prices and it was better At the end i recommend you to stay in this place you will not regret

Dear Shadi, Thank you very much for sharing your positive feedback following your recent stay. I am happy to hear you discoverd the benefits of our convenient and quiet located hotel on the banks of the "IJ". Obviously, we regret to hear we could not fully live up to all of your expectations, my apologies for this. Next time you visit our lovely city, we surely hope to assist you again! Kind regards, Remco Groenhuijzen General Manager

Excellent....

TripAdvisor rating 5.0/5

silvana t Families - TripAdvisor review

From check in we knew we were going to have a wonderful stay, check in was quick and easy, desk staff were polite and friendly. The room was clean of an excellent standard. The location was next to the train station and very accessible to the main centre. Would stay here again and would highly recommend to anyone visiting this beautiful city.

Dear Silvana, Thank you so much for taking the time to express your positive experiences.. We are truly grateful to learn you had such an excellent stay from the beginning to the end. Compliments are always being internally shared! We surely look forward having a chance to welcome you back in a near future. Kind regards, Remco Groenhuijzen General Manager

Close to river cruise

Customer review rating 5.0/5

Claire A. R. Families - Confirmed reviews ALL

Great and patient staff. Comfortable bed. The bathroom could used a walk in shower. Restaurant was good.

Dear Mrs. R., Thank you very much for sharing your positive feedback, we hope you had a pleasant trip back home. I have read your several comments, I am truly pleased to learn you enjoyed your stay in our comfortable appointed and convenient located hotel. Compliments will be internally shared! Next time you decide to visit Amsterdam, we hope to assist you again. Kind regards, Remco Groenhuijzen General Manager

OK place to stay near the river ships.

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Not bad, not great. Nice breakfast included with room rate. Poor afternoon hors d’oeuvres in the afternoon in the Executive lounge. Only fried things and a bit of fruit. Wine OK. Didn’t have cold water in the shower for 2 days, so no showers. To their credit, as we had paid for an upgraded, water-view room, they refunded the difference for not being able to shower. The hotel is close to the central Station so there’s an advantage there. I want to do a sad hour-out to the F&B Director for the hotel. I saw him working early in the morning until almost midnight when he was closing out the bar - and always pleasant. He’s a great employee. If you want more charm or a more cozy feel, try another hotel in Amsterdam.

Dear Mrs. S., Thank you for sharing your detailed review, we hope you had a pleasant trip back home. I have read your several comments, and sincerely regret to learn we could not entirely meet to your expectations. My apologies for this. Your feedback has been internally shared for follow up accordingly. As a result from this, it has been brought to my attention you informed our teams during your stay requesting explanation on how to regulate the shower. Upon check out, you were asked about your stay and based upon your feedback, we refunded you the difference of the upgrade as you also mention. Please note that the shower had been functional during your stay... Otherwise I am glad to hear our staff could make a difference and will ensure compliments will be internally shared for enouragement. Should you consider to stay with us again, please do not hesitate to contact our hotel directly. Kind regards, Remco Groenhuijzen General Manager

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Other web-users rate our hotel

  • 1,500 reviews 8.7/10 Location
  • 2,141 reviews 8/10 Room
  • 1,675 reviews 7.4/10 Service
  • 51 reviews 5.1/10 WiFi
  • 869 reviews 8.6/10 Breakfast
  • 732 reviews 6.7/10 Cleanliness

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