Mövenpick Hotel Amsterdam City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 2,814 reviews

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Piet Heinkade 11, 1019 BR AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel along the IJ waterfront

  • Impressive, versatile event spaces hosting up to 450 guests

  • Modern rooms and suites with city and river views

  • Spa area featuring saunas, massages and a 24-hour gym

  • International restaurant with an open kitchen and river views

Our accommodation(s)

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Hotel location

Mövenpick Hotel Amsterdam City Centre

Piet Heinkade 11
1019 BR AMSTERDAM
Netherlands

GPS:52.377927, 4.914193

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MOVENPICK RESTAURANT

In our all-day dining restaurant, chefs prepare international dishes and seasonal specialties in the vibrant open kitchen. Find a cosy spot and choose from the à la carte menu. The venue overlooks the river, and natural light flows through tall windows.

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Our guest reviews

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ALL Rating  4.5/5  2,814 reviews

Customer review rating 5.0/5

Tung F. Y. Couples - Confirmed reviews ALL

Friendly and professional front desk

Dear Mr. Y., Thank you for your kind feedback. We are glad you enjoyed our convenient location and the warm, professional welcome from our front desk team. Compliments are always being internally shared! We look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Customer review rating 1.5/5

Anh H. Friends - Confirmed reviews ALL

We - ALL Accor Platinum members (and elite Diamond Hilton members), booked this hotel instead of our favourite 5* Sofitel chain. We just would like to have a break from Hilton and because of the executive lounge, where we could relax and build networks with other high status ALL Accor members, like businessman, corporate executive managers, popular travel advisers, middle class customers, etc… There are plenty of hotels in Amsterdam! The hotel’s lounge is huge but doesn't have much, just a few bottle of wines, some beers & soft drinks, a coffee machine, and a bit of nuts & cookies! They treated Platinum members, who spent so much at the Accor hotels chain to get the Platinum or Diamond status just like beggars! The food served at the breakfast time at the lounge was a joke, just a few pastries (not even eggs), not what they called “breakfast” and looked like leftovers from the restaurant. The WORST - At the lounge, female staff, name Princess, has no customer service skill, and rude. She didn't know what wines they have, what snack to serve during the lounge’s “snack time” from 4pm to 6pm, and told us to order food, but there is no menu, she didn't know what food in the kitchen, and sounded like we got the blame for not knowing what food to order!?! A big oriental look restaurant manager was on duty on 15/03/2026 morning was also rude and treating us like beggars when politely asked whether breakfast can be served at the restaurant (right next to the lounge, not busy, only 1/2 filled) instead of the lousy lounge! The BAD - We were supposed to have complimentary drinks in our rooms mini bar but we had nothing, except a “thankyou” card for our loyalty to be a Platinum Accor member! The GOOD - Hotel Manager Martin, after listened to our feedback, he fixed things immediately. Our rooms mini bar were filled, we also were offered breakfast at the restaurant - which is better use of his staff, instead of setting up mediocre food at the lounge next door. We were treated like the actual elite “ALL Accor Platinum” member! It’s a very smart move from the hotel operation perspective. Food is serving at the restaurant for breakfast anyway, so why need extra staff to work at the lounge (serving, cleaning, maintaining) at that time? Why a green hotel waste food (even just a few pastries) by double up? The hotel may have less than 10% customers with Platinum or Diamond status, and customers booked rooms with executive lounge, so overall, they would gain more: operational cost, customer satisfactions, make their hotel standout, attract more middle class high spending guests staying in the expensive executive rooms, and boost up popularity amongst ALL Accor elite customers by just offering breakfast at the restaurant instead of the lounge! A simple move with much more gain! The GREAT - Huge kudos to the young male (intern or part timer) staff with name Theo at the executive lounge and David at the bar, who were having great customer service, they demonstrated the willingness to learn with enthusiasm, and constantly looking for opportunity to practice their learnings at this ‘not so busy’ hotel. Well done, keep it up, all your efforts are appreciated by your customers! You are the main highlights of our stay!

Dear Ms. H., Thank you very for sharing your detailed feedback on the several platforms. We have carefully read your detailed feedback and regret to hear your experience in the Executive Lounge did not meet your set expectations. Please accept our apologies for this. The complimentary lounge breakfast for Platinum members is indeed more limited, and Maarten and his team assisted you in the best possible way within those guidelines. We are glad to hear his support — along with Theo’s and David’s great service — made a positive difference during your stay. Your comments are very valuable to us as we continue improving our service for our loyal members. Wishing you all the best and kind regards, Kind regards, Remco Groenhuijzen General Manager

Customer review rating 5.0/5

Fiona S. Families - Confirmed reviews ALL

A couple of nights visit before going on a riverboat cruise. Perfect location for the cruise. Great service and lovely restaurant.

Dear Mrs. S., Thank you for your positive feedback. We are delighted to hear you enjoyed a comfortable stay, a friendly assistance and our delicious breakfast in combination with our very convenient location. We would be happy having a chance to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Customer review rating 4.0/5

Roel S. Business - Confirmed reviews ALL

Great hotel, room had a great view and was comfortable, AC was not working properly, which caused the room to be way too hot at night

Dear Mr. S., Thank you very much for your overall positive review. We are pleased to learn our well-appointed hotel and the splendid views due to our unique location met expectations. Otherwise, we are sorry to hear the room felt too warm at night. Our climate control system operates differently than traditional air conditioning, and upon request our team is always more than happy to assist in adjusting it for your comfort. We hope to welcome you back anytime you visit Amsterdam! Kind regards, Remco Groenhuijzen General Manager

Customer review rating 5.0/5

Jacqueline J. Couples - Confirmed reviews ALL

Very nice!

Dear Mrs. J., Thank you very much for your lovely feedback. We are delighted you enjoyed our clean spaces and friendly team. Compliments are always being internally shared! We look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Other web-users rate our hotel

  • 1,992 reviews 8.9/10 Location
  • 2,764 reviews 8.1/10 Room
  • 2,319 reviews 8.2/10 Service
  • 37 reviews 3/10 WiFi
  • 1,180 reviews 8.8/10 Breakfast
  • 997 reviews 6.6/10 Cleanliness
  • 471 reviews 7.9/10 Amenities
  • 103 reviews 8.3/10 Wellness Area

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