Swissôtel Amsterdam 4 stars

Our booking had been lost from your system when we arrived and it took a while for it to be rectified. The rooms were still available but instead of just booking us in and then in your own time trying to work out what the issue was, you kept us waiting in reception trying to find the issue before booking us in the room (and wandered off with my passport for no apparent reason). Not a great start to the stay. Not impressed with the fact that you put a hold on my credit card for the stay which was more than the cost of my entire stay. TV didn't work in my room, bath was dirty and check out process took too long. All in all I wouldn't stay at your hotel again and wouldn't recommend it to any of my colleagues.

Oernight business stay made relaxing with great hotel, centrally located with very attentive staff. This has become my hotel of cohoice in Amsterdam. Its about 10 minutes walk from the central station, and close to many fine yet inexpensive restaurants.

I was traveling with 2 colleagues who had vastly superior rooms to mine. Although we had all requested the same room, mine was smaller, not refurbished, and the bathroom door would slam shut. I travel a lot, was recently introduced to Swissotel, but I will never ever be back in this hotel.

The staff made the experience excellent as they are so accomdating and helpful the room was also lovely very generous in size, modern, clean and comfortable

I was in Amsterdam for work and found the location of the hotel perfect. However the room I was given was old, the flooring half with wood and half with carpet. It really needed a redecoration. I stayed two nights and after the first night, the room had not been cleaned because I had to inform the reception that I wanted it to be cleaned. Now, I travel a lot and rooms are cleaned daily in the hotels I’m staying, this was extremely bizarre.

Being sensitive to noise, I asked for a very quiet room and got one. I could sleep well, which usually does not happen in hotels. The room was prepared according to my requirements (sheet & blanket instead of a duvet) and it was beyond my expectations: modern in a venerable old building, with three exposures to natural light and a great space. I would definitely recommend it - and go back to it.

Perfect location , great helping staff , clean room

WOW Hotel location, friendly staff, clean rooms

Very nice hotel and great location and best people work their

We have been made feel extremely welcome by staff at the hotel and have been particularly impressed with the manager on duty who has been extremely courteous and helpful with a great deal of integrity. An asset to have for a hotel of this nature! Thank you.

Lovely staff, well thought out rooms with all you could need for a short stay. Very conveniently located restaurant - where we are each night; we did however spot a rat running about in the dining area near the kitchen on the last night which we (quietly) reported to reception; made us a bit concerned and is the reason for the 9 not 10

Fantastic stay at the Swissotel. We were only there for one night but it was brilliant. Staff were really helpful and friendly, the room was excellent and breakfast was great! Ideal location as well was ideal. Would definitely stay there again!

I booked my room online with breakfast included. When I got to the hotel, I tried to cancel breakfast from my cost as I would be leaving early the next morning. I was told I could not cancel the cost but was assured breakfast would be available at 7am. Downstairs the next morning at 7am, breakfast not open. I was on a tight schedule to catch a flight. I left the hotel hungry and disappointed at 7.03am. Either allow people to cancel things they have not paid for in advance or open your breakfast area on time.

It was very bad because I trusted the hotel staff when I handed over my bag when i do the checkout and five hours before my trip . The result was that my bag was handed over to someone who did not know who he was. I am the owner of the bag because of this mistake My trip was disrupted because my passport and my friend passport were in the bag and we lost other expensive things in the bag and the evidences is in the hotel. Fahed Al A.

Lovely room, comfy bed, and great location.