Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.4/5 402 reviews

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Damrak 96, 1012 LP AMSTERDAM, Netherlands

Description

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • Discover the city’s true character, one walk at a time.

  • Modern amenities, a fitness center and conference rooms

  • Savor international flavors in the heart of Amsterdam’s bustling city center.

  • Situated in a historically significant landmark building

Our accommodation(s)

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Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Telephone
Fax +31 20 522 3225

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pastas, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  402 reviews

TripAdvisor Rating  4.2/5  1,751 reviews

Certificate of excellence 2025

Bad experience . Not recommended at all

TripAdvisor rating 2.0/5

Wander62293347601 Couples - TripAdvisor review

The rooms were too small but that’s the norm in any European city I presume . But the house keeping service and the attitude of the manager in the reception was awful . Inspite of our repeated reminders the rooms were not cleaned properly and even for a 5 day stay the linens were not changed inspite of our requesting multiple times.

Dear Wander, Thank for taking the time to share your feedback. We sincerely apologize that your experience fell short of our usual standards in several aspects. Our housekeeping team typically refreshes rooms daily and changes linens every third day unless requested otherwise, but we regret this didn't occur as expected during your stay. We're addressing this oversight with our team to prevent recurrence. Regarding the service you encountered, this does not reflect our commitment to gracious hospitality. We've shared your comments with our leadership team to reinforce our service standards. We hope you will consider staying with us again in the future. Best regards, Wencke Bolsius General Manager

Highly recommended

TripAdvisor rating 5.0/5

CARLSBERGFAMILY TripAdvisor review

Just returned from 4 nights at the Swissotel Amsterdam. From the moment we checked in the staff were fantastic. Amy and her colleague on reception were so helpful. Then Eduardo the duty manager was so lovely, so funny and did everything to help you. We did see others too that were amazing in what they did for us Wencke, Steven and Diego. The room we stayed in 417 was a Junior suite with a balcony, this was on the corner of the building and overlooked Dam square. The room had a large King bed, 2 chairs, a desk and minibar. As you entered the room there was a coat rack, and a private bathroom with both a shower and bath. Then you went down a few steps into the main room described as above and ample storage. There was a safe and minibar, along with 2 medium dressing gowns and slippers if needed. Housekeeping were great too at looking after the room and turndown service with a mint left on the pillows. The hotel is only about an 8 minute walk across from Amsterdam Central Station. There are plenty of restaurants around. And as implied its very central. Highly recommended!

Dear Carlsberg Family, Thank you for taking the time to review your recent stay. It is fantastic to read that you enjoyed your stay with us. It’s especially heartwarming to know that our colleagues helped make your visit memorable. We will be sure to pass along your kind words to them. We’re also glad that you enjoyed your Junior Suite with balcony overlooking Dam Square. It’s one of our favourite spots in the hotel, and we’re happy it provided the comfort and space you were looking for. Our housekeeping team will also be very pleased to know their efforts added to your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Swissôtel Amsterdam in the near future. We look forward to welcoming you back in future. Best regards, Wencke Bolsius General Manager

Perfect hotel for visiting Amsterdam!

TripAdvisor rating 5.0/5

murler TripAdvisor review

The location and the excellent & friendly service were exceptional. Mark Neils and the rest of the staff were wonderful from great recommendations for restaurants to directions, etc. Our room was spacious and the bed was very comfortable. Housekeeping was also very good, as well. And location can’t be beat! Right on Dam square and within walking distance to most attractions. Would book with this hotel again without hesitation.

Dear Guest, Thank you for your kind review of your recent stay at our hotel. It’s fantastic to hear you enjoyed your time at Swissôtel Amsterdam. We’re happy our central location made exploring the city so convenient and that our team, including Mark, could enhance your stay with their recommendations. Your appreciation for the comfortable room and attentive housekeeping means a lot to us. We look forward to welcoming you back on a future occasion. Best wishes, Wencke Bolsius General Manager

Good location but that’s it.

TripAdvisor rating 3.0/5

A-C-S-D-D TripAdvisor review

I spent 3 nights with my family in 2 seperate rooms. We were happy to be greeted by a Turkish receptionist who was very kind an upgraded one of our rooms. The hotel is right next to Dam Square. Breakfast was adequate. Though some hotels don’t charge children to a certain age, we had to pay half price for each child. The room was standard, a bit dull, overlooking the inner alley. For some reason one of our rooms had carpet flooring and the other did not. Heater in the bathroom didn’t work and I messaged through the hotel application about the problem but nothing was done. Central heating of the room was very loud and not so effective. Housekeeping only tidied up the bed and changed towels. They didn’t see my refill request note of toiletries which I had left a clear and visible note. This shows that the bathtub was not even cleaned and it was clearly visible that the floor was not cleaned either. Even making a request for toiletries at the reception didn’t solve this minor problem. Such small mistakes damage the brand image and this hotel is nothing like the 7 Swissotels in Turkey. Besides its perfect location, nothing was special.

Dear Guest, Thank you for reviewing your stay with us. We're glad our central location served your exploration needs well and that certain services made positive impressions. However, we take seriously your comments about room maintenance and cleaning standards. Please know our team is always available during stays to immediately rectify any issues. We remain proud of our team's ability to create memorable moments for guests, and hope to demonstrate this more consistently during future visits. We look forward to welcoming you back in the future. Best regards, Wencke Bolsius, General Manager

Well located hotel

TripAdvisor rating 4.0/5

Deborah A TripAdvisor review

We spent two nights at Swissotel in Amsterdam. The hotel is very well located near the train station and restaurants and shopping. We were able to walk to the Van Gogh Museum and the Anne Frank Museum. The room was adequate size for Amsterdam. The bathroom was nice with a big bathtub. My only complaint is that the soap, shampoo, etc are attached to the shower stall, but you can’t take a shower because the glass door is so small, water splashes on the floor. To take a bath, you have to stand to access the soap, shampoo, etc. Otherwise, the staff at reception were super friendly. They stored our bags without charge.

Dear Deborah, Thank you for reviewing your stay with us. We're delighted you found our location convenient for exploring cultural landmarks and appreciated your comfortable room setup. That said, we regret the bathroom layout caused inconvenience during your bath routine. Our team is always available to provide alternative toiletries upon request. Nonetheless, we're thrilled our front desk colleagues enhanced your visit with their warm service and secure luggage storage. We look forward to the pleasure of seeing you again. Best regards, Wencke Bolsius, General Manager

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Other web-users rate our hotel

  • 1,137 reviews 9.7/10 Location
  • 1,093 reviews 6.5/10 Room
  • 1,045 reviews 8.5/10 Service
  • 10 reviews 5.6/10 WiFi
  • 627 reviews 5.6/10 Comfort
  • 426 reviews 6/10 Cleanliness
  • 371 reviews 5.5/10 Breakfast
  • 213 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.