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Swissôtel Amsterdam 4 stars

Customer review rating 4.5/5 3,687 reviews

Swissôtel Amsterdam
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+ 17 Services
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Room 1

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Hotel extras

  • Located in the heart of Amsterdam

  • Free WIFI

  • 24-hour fitness centre

  • Very comfortable beds

  • Rooms available with view on the Dam Square

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Boat excursions
  • Swissotel Bicycle
Business services
  • 2 meeting room(s)
Information message

Swissotel Amsterdam re-opens on June 1st! We are very much looking forward to welcome you.

Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP
amsterdam
netherlands

Tel: +310205223000

Fax: (+31)0205223225

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMSTERDAM SCHIPHOL AIRPORT  At 16km / 9 miles

GPS :52.373403, 4.893462

Our accommodations

Swissôtel Amsterdam offers 114 rooms including 17 suites. All guests have free access to the Swissôtel Fitness with state of the art equipment and providing complimentary Internet

Classic Room Twin

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Classic Room King

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Premium Room Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Premium Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Swiss Select King

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Swiss Select Twin

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Classic Queen Room

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Classic Room King View

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft

Classic Room Twin View

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft

Premium Room View King

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
Rooms

Our restaurants and bars

ROYAL98

Type of cuisine: International

ROYAL98 is a food concept in the centre of Amsterdam where Italian pasta's, thin-crust wood oven pizza and freshly baked bread play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROYAL98 BAR

Non contractual photo

A food concept in the centre of Amsterdam where fresh bread, thin crust wood oven pizza and Italian pasta's play a central role. Guests can enjoy our all day menu and being ensured of fresh and organic ingredients we use from our local suppliers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 52 m²

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Swissôtel Amsterdam

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,687 reviews

Great location/very nice hotel/lovely and helpful staff

Customer review rating 4.5/5

Shannon H. Couples - 21/02/2020 Confirmed reviews ALL

Really appreciated the early check in and the upgrade. Found the front desk staff and restaurant staff to be very professional but also very comfortable and friendly

Dear Shannon H., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great Stay

Customer review rating 4.5/5

Alison K. Couples - 17/02/2020 Confirmed reviews ALL

Great central location, the hotel was eight in Amsterdam Square, with everything about Amsterdam within walking distance. Hotel was modern very clean, hotel staff were very helpful. Would definitely recommend this hotel.

Dear George K., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Perfect location

Customer review rating 4.5/5

Bernie W. Couples - 13/02/2020 Confirmed reviews ALL

Perfect location for a trip in Amsterdam. We were there for five nice day centrally located within walking distance to all major attractions.The staff is friendlyFive-star customer service

Dear Bernie W., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Accepted location

Customer review rating 4.5/5

Fahad A. Families - 13/02/2020 Confirmed reviews ALL

I am really disappointed for this experience. It was the first time to visit Amsterdam and after good recommendations from all friends to stay at your hotel and I paid extra money compared to other hotel. And before checking time I called and I raised an issue I phased in airport and to deffer my reservation about one or to give a rate for extending one and the lady after almost 15 minute of international call told me she will inform the manager and get back to me because the hotel was full on the 10th of February while I saw in the website and even asked again in chick in time respestion guy told me the will check and let me know and until now no one contact me then I decided to continue my stay with hotel next to your hotel. Honestly what I felt from this way of ignoring and avoiding was not respectful at all. The only thing you guys did send me a fruit and apologized because I talked to agency about my check in experience.

Dear Fahad A., Thank you for taking the time to tell us about your experience at the Swissôtel Amsterdam. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that I am taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us if you allow us to restore your trust in us Please feel free to contact me directly at st… if you would like to elaborate further. Sincerely, Steven Warmerdam Front Office Manager

Lovely hotel

Customer review rating 4.5/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Lovely hotel, central location, friendly staff

Dear Garey V., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 4.5/5

Murray B. Couples - 09/02/2020 Confirmed reviews ALL

A great location, great staff, good food, lovely accommodation.

Dear Murray B., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great location and lovely staff

Customer review rating 4.5/5

Shazzaj Friends - 29/01/2020 Confirmed reviews ALL

From the minute we arrived staff were super friendly - room was fantastic. Location near everything -will definitely stay here again. 10 min walk from central station- bonus

Dear Shahajra A., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Wonderful hotel in a great location with splendid staff

Customer review rating 4.5/5

Naama Families - 08/01/2020 Confirmed reviews ALL

We had a very nice stay. The hotel is located on the Dam which is very convenient. the staff are very attentive and nice. the rooms are quite small but have everything

Thanks a lot Naama! We hope to see you back soon. Best wishes, Kim Hauser Front Office Manager

a night in Amsterdam with the family

Customer review rating 4.5/5

Marco Families - 03/01/2020 Confirmed reviews ALL

excellent welcome, great rooms and very good staff. Bfast was excellent as well

Thank you very much Marco and happy new year!

Clean room and friendly front desk staff

Customer review rating 4.5/5

Ron D. Couples - 01/01/2020 Confirmed reviews ALL

Clean room and friendly front desk staff. Bed was comfortable. location was great as its near the station but a bit difficult for taxi to get in to. We noticed that the towels have a some acidic smell which put us off a bit.

Dear Ron D, Thank you very much for your great review and the feedback provided. Kind Regards from Amsterdam!
Customer review rating 4.5/5

Iriawan I. Families - 01/01/2020 Confirmed reviews ALL

Very Nice downtown hotel. Pretty interior, bedding and functional bathroom

Thank you so much! See you again soon.
Customer review rating 4.5/5

Liana K. Couples - 01/01/2020 Confirmed reviews ALL

Nice size room, not too small. Great rainshower, large comfy bed. Very helping stuff.

Dear Guest, Wow! Thank you very much for this great review. We hope to see you back soon. Best wishes, Kim Hauser Front Office Manager

Pleasant and comfortable

Customer review rating 4.5/5

Sian Couples - 30/12/2019 Confirmed reviews ALL

Friendly and helpful staff, satisfying appliances with a comfortable bed and room was clean to an excellent standard. Would definitely recommend and would visit again.

Thank yu very much for this wonderful review! See you back soon and happy new year!

Average

Customer review rating 4.5/5

Hannah Friends - 30/12/2019 Confirmed reviews ALL

Average.

Dear Hannah, Thank you very much for staying with us and for your review. Too bad that your visit was not to your satisfaction. We always do our very best so that all our guests leave with a smile on their faces. I hope that your next visit will be more delightful and wish you all the very best in the meantime. Kind Regards, Kim Hauser Front Office Manager

Great hotel with view at the dam square

Customer review rating 4.5/5

Jan S. Friends - 29/12/2019 Confirmed reviews ALL

Very helpful staff and very international (no Dutch spoken). Go a corner room with a top view at the Dam Square. Unfortunately for safety reasons they could not open the door to the balcony. All-in-all I would definitely book this hotel again when I'm in Amsterdam

Dear Guest, Thank you very much for this great review! See you back soon and best wishes in the meantime, Kim Hauser Front Office Manager

Great Location

Customer review rating 4.5/5

Hr Couples - 28/12/2019 Confirmed reviews ALL

The hotel is very well situated. It's accross from the Dam Square and an easy 8 minute walk from Centraal Station. The lobby and entrance aren't particularly elegant, but our room was very clean and the bed was comfortable. We think we were upgraded in that we had a very large bed, although the room felt cramped. For example, there wasn't room for a person to sit by the desk and another to walk accross the room, The shower was very modern. Supplies included soap, conditioner, shampoo, etc. and complimentary bottled water. Note: While I liked the in room products, I would recommend bringing your own hair conditioner. Note: The hotel has a restaurant (we did not eat here), bar, and fitness facility. Before our visit, the concierge was extremely helpful! During our stay, the concierge station was not consistently staffed. Make sure to request turndown service; you'll get the best chocolates on your pillow!

Thank you very much for your review HR.

Very enjoyable

Customer review rating 4.5/5

Scott W. Friends - 27/12/2019 Confirmed reviews ALL

Very good experience, very friendly staff and room was excellent

Thanks a lot! Great that you have enjoyed your stay with us.
Customer review rating 4.5/5

Anonymous Couples - 27/12/2019 Confirmed reviews ALL

The hotel is nice. Unfortunately someone pulled the fire alarm and it stayed on for about 11 minutes- followed by loud messages saying it was a false alarm by the staff. Both made for a very non enjoyable night. The staff laughed it off and seemed like it was a regular occurrence.

Dear Guest, Thank you for staying with us and for your feedback. Please accept my apologies for the fire alarm, caused by someone activating it manually.This is definately not something that occurs on a regular basis and should not happen at all. Unfortunately we cannot control the actions of individuals. Please be assured that our staff did not intend to come across as if this was a funny situation and that the stress level given, we came to the conclusion that this situation was handled very well and that no hotel guest was in danger at any time. I am sorry you have been woken up by the alarm and am certain that this is not something that would happen again. Kind Regards from Amsterdam, Kim Hauser Front Office Manager

A weekend break with my wife

Customer review rating 4.5/5

Andrew S. Couples - 26/12/2019 Confirmed reviews ALL

The hotel was very nice, the staff were friendly and helpful. Our room was just what we needed - modern, comfortable and surprisingly quiet.

Dear Guest, Thank you very much! We are happy you enjoyed the weekend getaway with your wife! See you back soon and best wishes, Kim Hauser Front Office Manager

Excellent Stay

Customer review rating 4.5/5

Vincent Solo - 26/12/2019 Confirmed reviews ALL

Great location, very nice, clean, modern hotel with very comfortable rooms. Staff is extremely nice and professional. No complaints what so ever. Will definitely rerun and highly recommend.

Thank you so much Vincent!
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