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Swissôtel Amsterdam 4 stars

Customer review rating 4.5/5 3,747 reviews

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ALLSAFE approved hotel

Swissôtel Amsterdam
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located in the heart of Amsterdam

  • Free WIFI

  • 24-hour fitness centre

  • Very comfortable beds

  • Rooms available with view on the Dam Square

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Swissotel BicyclePaying
Business services
  • 2 meeting room(s)

Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP
amsterdam
netherlands

Tel: +31205223000

Fax: (+31)205223225

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMSTERDAM SCHIPHOL AIRPORT  At 16km / 9 miles

GPS :52.373403, 4.893462

Our accommodation(s)

Swissôtel Amsterdam offers 114 rooms including 17 suites. All guests have free access to the Swissôtel Fitness with state of the art equipment and providing complimentary Internet

Classic Room Double

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • High speed internet
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Classic Room Twin

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • High speed internet
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Premium Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Premium Room Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron

Swiss Select King

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

ROYAL98

Type of cuisine: Italian

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROYAL98 BAR

Non contractual photo

A food concept in the centre of Amsterdam where fresh bread, thin crust wood oven pizza and Italian pasta's play a central role. Guests can enjoy our all day menu and being ensured of fresh and organic ingredients we use from our local suppliers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 52 m²

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Swissôtel Amsterdam

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,747 reviews

Well located staff were lovely

Customer review rating 4.5/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

Staff were very welcoming and friendly and always willing to help was such a wonderful hotel to stay in the room was lovely and clean

Dear Niamh M., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wencke Bolsius

Perfectly located, fantastic staff, amazing Junior Suite, my parents always stay here when they are in Holland

Customer review rating 4.5/5

Caroline R. Couples - 20/10/2020 Confirmed reviews ALL

It was our first time in Amsterdam and it was our 1 year anniversary.

Dear Cain R., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Steven as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wencke Bolsius General Manager

Well located

Customer review rating 4.5/5

Ririn N. Friends - 14/10/2020 Confirmed reviews ALL

The toilet is noise with dripping water or the heater in the bathroom. Need to fix

Dear Ririn N., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. I regret to read the dripping sound in the bathroom and rest assured that I will ask our maintenance today to have a look what might have caused it. On another note, I am glad you enjoyed the services provided by our staff. At Swissotel Amsterdam, we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wencke Bolsius General Manager

Great stay, really enjoyed it.

Customer review rating 4.5/5

Eli Couples - 19/09/2020 Confirmed reviews ALL

Our stay was great -- large clean room, well decorated, luxurious bathroom, centrally located, and very friendly staff. Recommend!

Dear Eli G., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wencke Bolsius General Manager Swissôtel Amsterdam

Excellent location

Customer review rating 4.5/5

Robin G. Friends - 15/09/2020 Confirmed reviews ALL

The hotel was spotlessly clean. The staff were extremely helpful. Even returning at 1 O'clock in the morning and asking for two extra duvets, was not a problem. Due to my work I stay in different hotels all over Germany. This hotel is definitely in my top three. Added bonus, this hotel is the nicest smelling hotel I've stayed in.

Dear Robin G., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very delighted that we are in your top three and that the smell was the nicest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcome you back anytime soon. Sincerely, Wencke Bolsius General Manager Swissôtel Amsterdam

Great hotel, great location, great service

Customer review rating 4.5/5

Patrick Couples - 30/08/2020 Confirmed reviews ALL

Absolutely fantastic hotel. We would definitely recommend this to anyone looking to have a great experience in Amsterdam.

Dear Patrick E., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wencke Bolsius General Manager

Great location, friendly personel

Customer review rating 4.5/5

Kinlocke Couples - 25/08/2020 Confirmed reviews ALL

We had a short but good stay at Swissotel, they made sure everyone felt safe with Corona measures. Breakfast was great, nice staff.

Dear Lizzy P., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services where our guests' health and safety is our priority these days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great location, very helpful staff

Customer review rating 4.5/5

Jeff Couples - 25/08/2020 Confirmed reviews ALL

As a good start we were given an upgrade to a premium room that has a nice bathroom and colourful walls. Coffee in the is appreciated. The hotel is right in the centre, cannot be better located. Staff could not have performed better with us during the stay. Small caveat: There is no car park so we found a P+R car park at the arena (30 minutes metro+walk away from the hotel) for 1€/day instead of 30-50€/day in the vicinity of the hotel.

Dear Jean Franc L., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to new regulations to protect our guests and staff from getting infected by COVID-19, we temporarily suspended our valet parking. We hope that we can re-introduce this again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Staying at the hotel was a wonderful experience

Customer review rating 4.5/5

Alan B. Couples - 17/08/2020 Confirmed reviews ALL

We were treated very courteously and professionally by the reception staff, our original room was upgraded and we we're delighted with the quality and standard of our room - thank you

Dear Alan b., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Lovely stay

Customer review rating 4.5/5

Tuula S. Solo - 17/08/2020 Confirmed reviews ALL

I could not have been happier with my stay in this hotel. The hotel is very well located in the heart of Amsterdam and it was easy to walk anywhere or take a tram from any of the nearby stations. The room was quiet and the bed very comfy. The staff was wonderful, very polite and nice, and they really seemed to care about my wellbeing. I can definitely recommend this hotel.

Dear Tuula S., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Ideal location

Customer review rating 4.5/5

Sara M. Business - 15/08/2020 Confirmed reviews ALL

Great stay, great service from all. However the stone facia of the entrance needs refurbishment. In the images it looks great but in reality it's off putting and red carpet dirty. Not what you expect from Swissotel standards

Dear Ms. m., Thank you very much for your recent stay with us and it was an absolute pleasure of having you as our guest at Swissotel Amsterdam. Your feedback has already been acted upon and I will emphasize to the team on the cleanliness of our beautiful red carpet. Since we we strive to continuously improve the quality of our services, I do appreciate you mentioning this to us. Ms. m., I wish you a pleasant remainder of the day and hope to welcome you back in the not too distant future. Sincerely, Steven Warmerdam Front Office Manager

Good location-New design and more confort

Customer review rating 4.5/5

Mochamad F. Friends - 09/08/2020 Confirmed reviews ALL

When visit Amsterdam always stay in Swissotel,good location in city center-the room is new renovated design and friendly staff...Will be back again Thank you

Dear Mochamad Fauzan H., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback like yours! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great location and wonderful service

Customer review rating 4.5/5

Kb Couples - 07/08/2020 Confirmed reviews ALL

I have stayed here twice and both the times the hotel has been excellent! Location is prime and absolutely in the center; walkable to everything! Guest relations managers are wonderful and always very keen to help. Gave me great room upgrades as well as late checkout capabilities. Wonderful breakfast!

Dear Kaustuve B., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. The person you refer to his name is Rob. I will personally let him know that you appreciated his service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Well located

Customer review rating 4.5/5

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

Great hotel , we even got upgraded on arrival , staff are really friendly.

Dear Victoria F., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Amazing location

Customer review rating 4.5/5

Ryan Couples - 04/08/2020 Confirmed reviews ALL

Attentive and friendly front desk staff and very accommodating housekeeping staff.

Dear Ryan S., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback and I will inform both the front office and housekeeping members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Good location and friendly staff

Customer review rating 4.5/5

Ss Couples - 03/08/2020 Confirmed reviews ALL

We had 4 day visit and we got great and friendly service, excellent room (upgraded to junior suite), help when ever needed.

Dear Sauli S., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great location/very nice hotel/lovely and helpful staff

Customer review rating 4.5/5

Shannon H. Couples - 21/02/2020 Confirmed reviews ALL

Really appreciated the early check in and the upgrade. Found the front desk staff and restaurant staff to be very professional but also very comfortable and friendly

Dear Shannon H., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Great Stay

Customer review rating 4.5/5

Alison K. Couples - 17/02/2020 Confirmed reviews ALL

Great central location, the hotel was eight in Amsterdam Square, with everything about Amsterdam within walking distance. Hotel was modern very clean, hotel staff were very helpful. Would definitely recommend this hotel.

Dear George K., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Perfect location

Customer review rating 4.5/5

Bernie W. Couples - 13/02/2020 Confirmed reviews ALL

Perfect location for a trip in Amsterdam. We were there for five nice day centrally located within walking distance to all major attractions.The staff is friendlyFive-star customer service

Dear Bernie W., We very much appreciate your comments regarding your stay at the Swissôtel Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steven Warmerdam Front Office Manager

Accepted location

Customer review rating 4.5/5

Fahad A. Families - 13/02/2020 Confirmed reviews ALL

I am really disappointed for this experience. It was the first time to visit Amsterdam and after good recommendations from all friends to stay at your hotel and I paid extra money compared to other hotel. And before checking time I called and I raised an issue I phased in airport and to deffer my reservation about one or to give a rate for extending one and the lady after almost 15 minute of international call told me she will inform the manager and get back to me because the hotel was full on the 10th of February while I saw in the website and even asked again in chick in time respestion guy told me the will check and let me know and until now no one contact me then I decided to continue my stay with hotel next to your hotel. Honestly what I felt from this way of ignoring and avoiding was not respectful at all. The only thing you guys did send me a fruit and apologized because I talked to agency about my check in experience.

Dear Fahad A., Thank you for taking the time to tell us about your experience at the Swissôtel Amsterdam. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that I am taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us if you allow us to restore your trust in us Please feel free to contact me directly at st… if you would like to elaborate further. Sincerely, Steven Warmerdam Front Office Manager

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