Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.4/5 1,002 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • Central location on Dam Square, within walking distance of the historic Canal District

  • All-day restaurant with outdoor tables on the square and a locally focused Italian-style menu

  • 24-hour gym with state-of-the-art TechnoGym cardio and weight machines

  • Massage and other spa services available in the comfort of your room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,002 reviews

TripAdvisor Rating  4.5/5  1,601 reviews

Certificate of excellence 2023

Good location

Customer review rating 3.5/5

Burke F. Couples - Confirmed reviews ALL

Hotel has good location and rooms are well equipped and up to date.

Dear Burke F., Thank you for taking the time to share your review. Our team appreciates your positive feedback regarding comfort and service at the hotel and would like to know more in regards to your breakfast experience. We would like to believe that we have a good selection of quality dishes at breakfast to satisfy a variety of tastes however, we are always open to your suggestions for improvement. We hope that we may have the pleasure of seeing you again in the future. Kindest regards, Wencke Bolsius General Manager

Dirty but Well Located

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

This is the worst hotel I have stayed at. I am shocked you have any good reviews. I imagine the Swissotel hotel line is better in other countries like Switzerland. The Amsterdam hotel was very dirty. We had red splattered on the sheets. I hope it was just wine. The bathroom also had dirty marks on the floor. The rooms are very small but that would be okay and tolerable if the room wasn't dirty. The only positive is that the location is excellent and the staff seemed nice enough. I would NEVER stay here again. I wish I stayed at the W or other surrounding hotels but the positive reviews misled me.

Terrible Experience

TripAdvisor rating 1.0/5

Makda G TripAdvisor review

This is the worst hotel. I am shocked it has any good reviews. I imagine the Swissotel hotel line is better in other countries, like Switzerland. The Amsterdam location was very dirty. We had red splattered on the sheets. I hope it was just wine. The bathroom also had dirty marks on the floor. The rooms are very small but that would be okay if the room was otherwise tolerable. The only positive is that the location is excellent and the staff seemed nice enough. I would NEVER stay here again. There were so many better options but the positive reviews misled me. I also paid 386 Euros for one night, which would have been fine if it were halfway decent. It was all outrageous and an important lesson learned.

Central location

TripAdvisor rating 4.0/5

gandrw_12 TripAdvisor review

This hotel was our base for 3 nights and was very well located for trams and walking around the city. Our room was fine - perfectly clean and comfortable and overlooking the square. Dam Square was spotless first thing each morning and sadly rather less so as the day progressed. The hotel is quite small and the facilities are somewhat limited - a small and busy buffet breakfast area and a small restaurant open in the evening, but for visitors who were spending most of the day/evening out and about this is probably all that is need. All staff were extremely helpful and engaging. Tips - there are lots of travel options right outside the door so get the Amsterdam card, but beware on the trams - the code on your smart phone isnt always picked up on the scanner and can create some issues when trying to tap in and out when boarding and alighting. A canal trip is included and is worth doing to get a quick overview of what's where for later visiting.

Dear Gandrw_12, Thank you for taking the time to share your review. We are delighted to know you made the most of your time with us and appreciated the easy access to the city. However, your feedback is important to us and will be taken into account as we work to provide the perfect guest experience. We look forward to seeing you again on a future occasion. Best regards, Wencke Bolsius General Manager

Customer review rating 0.5/5

Mohammed Families - Confirmed reviews ALL

The bathroom and the towels are really old and u don’t feel u are in 4 star hotel the reception ppl have no experience about Accor programme and they say they are new and want to charge me more at the check in

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Other web-users rate our hotel

  • 1,125 reviews 9.6/10 Location
  • 1,149 reviews 6.3/10 Room
  • 1,130 reviews 8.1/10 Service
  • 14 reviews 9/10 WiFi
  • 682 reviews 5/10 Comfort
  • 434 reviews 6.2/10 Cleanliness
  • 388 reviews 6.9/10 Breakfast
  • 185 reviews 3.6/10 Value

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