Dear Mr. D., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to learn that you enjoyed such an exceptional experience with us. It is particularly rewarding to know that the attentiveness and professionalism of our colleagues, from our Butler team to Reception and our restaurant staff, contributed to making your stay so memorable. Your generous compliments are a wonderful recognition of our team's dedication to providing personalised and refined hospitality. We will be delighted to share your kind words with everyone involved. We also sincerely appreciate your continued loyalty as an ALL Platinum member and are grateful for your perfect rating and recommendation. We look forward to welcoming you back to The Grand for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. L., Thank you very much for taking the time to share your thoughtful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you and your family enjoyed your time with us, particularly our spa facilities and the breakfast served in the comfort of your room. It is especially rewarding to know that the warmth and attentiveness of our colleagues made such a positive impression. Your kind recognition of Jan and Kaj is greatly appreciated, and we will be delighted to share your compliments with them. At the same time, we sincerely regret that certain aspects of your accommodation did not fully meet your expectations. Your comments regarding the limited storage space, bathroom privacy and inconsistencies in Housekeeping are valuable to us. Please accept our apologies for these inconveniences, as they do not reflect the seamless experience we strive to provide. We also sincerely appreciate your loyalty as an ALL Classic member and thank you for your constructive observations, which help us continuously refine our guest experience. We hope to have the pleasure of welcoming you and your family back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. G., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you and your partner enjoyed such a pleasant experience and found The Grand to be a peaceful oasis in the heart of Amsterdam. It is especially rewarding to know that you appreciated the comfort of your accommodation, our breakfast selection and, above all, the warmth and professionalism of our team. Your special recognition of Kai is particularly appreciated. We are thrilled that he helped make your birthday celebration even more memorable, and we will be delighted to share your kind words with him personally. At the same time, we sincerely appreciate your constructive feedback regarding the condition of the carpets in our rooms and corridors. We understand how important these details are in maintaining the refined atmosphere our guests expect, and your observations will certainly be taken into consideration as we continue to enhance our property. Thank you once again for your generous recommendation and your loyalty as an ALL Classic member. We sincerely hope to have the pleasure of welcoming you both back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. H., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to learn that you enjoyed such a comfortable and memorable experience with us. It is particularly rewarding to hear that you considered your accommodation among the finest you have experienced in Amsterdam. Your kind words regarding the exceptional service provided by our team are equally appreciated and will certainly be shared with our colleagues. We also appreciate your constructive feedback regarding the shower gel dispensers. We regret the inconvenience caused and will share your observations with the relevant team to ensure a more comfortable and effortless experience for our guests. As a valued ALL Diamond member, your continued loyalty and trust mean a great deal to us. We sincerely thank you for your perfect rating and generous recommendation. We look forward to welcoming you back to The Grand for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you enjoyed your experience with us, especially during such an important professional occasion. It is a pleasure to know that our luxurious surroundings offered you a relaxing retreat following your conference engagement and that you particularly appreciated the culinary experience in our private dining area. Your kind words regarding the professionalism and attentiveness of our entire team are especially rewarding. We take great pride in providing genuine and personalised hospitality, and your compliments will certainly be shared with our colleagues. Thank you once again for your exceptional rating and generous recommendation. We sincerely hope to have the pleasure of welcoming you back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. K., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to learn that you and your family enjoyed such an exceptional experience with us. It is particularly rewarding to hear that you found The Grand to be a peaceful sanctuary in the heart of Amsterdam, offering a relaxing retreat while remaining close to everything our beautiful city has to offer. Your kind words regarding the comfort of our accommodations, our unique location and, above all, the exceptional service provided by our team are greatly appreciated. Knowing that we contributed to a memorable family stay with your two children is especially meaningful to us. We sincerely thank you for your perfect rating, your generous recommendation and your loyalty as an ALL Classic member. We look forward to welcoming you and your family back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. P., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to learn that you enjoyed the charm of our historic property, our central location and, above all, the warm hospitality of our team. It is particularly meaningful to know that, while travelling independently, you felt completely comfortable and well cared for throughout your stay. Your special recognition of Sandra, who thoughtfully accommodated your schedule and ensured your comfort, and Ho, who provided such an enjoyable massage, is greatly appreciated. We will be delighted to share your lovely compliments with them personally. We are equally pleased that our commitment to sustainability made such a positive impression. Your perfect ratings and generous recommendation are a wonderful encouragement to our entire team. Thank you once again for your kind words. We sincerely hope to have the pleasure of welcoming you back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. B., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you appreciated our central location, allowing you to explore the many attractions Amsterdam has to offer. It is especially rewarding to hear that our ambassadors made such a positive impression throughout your stay. Your kind recognition of their hospitality is truly appreciated and will be shared with the team. At the same time, I sincerely regret that the softness of our Sofitel MyBed did not meet your personal comfort preferences and, more importantly, that we were unable to provide a satisfactory solution during your stay. A restful night's sleep is an essential part of the experience we strive to offer, and your feedback will be shared with the relevant teams for further consideration. We are also pleased that you enjoyed our breakfast experience at Bridges and sincerely appreciate your continued loyalty as an ALL Classic member. Thank you once again for choosing The Grand. We look forward to the pleasure of welcoming you back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. R., Thank you very much for taking the time to share your feedback and for awarding your recent family stay at Sofitel Legend The Grand Amsterdam a perfect overall score. We are delighted to hear that you enjoyed our beautiful hotel, its central location, and the warm hospitality of our ambassadors. Your kind recognition of our team's helpfulness is particularly appreciated and will be shared with our colleagues. At the same time, we regret that the breakfast experience at Bridges did not fully meet your expectations, particularly regarding the variety offered in relation to its price. We have also taken note of your comments concerning dust in certain areas of your accommodation. Please accept our apologies for these shortcomings, as they do not reflect the standards of excellence we strive to maintain. Your feedback will be shared with the relevant departments for further attention. Thank you once again for choosing The Grand and for your loyalty as an ALL Classic member. We sincerely look forward to welcoming you and your family back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. Y., Thank you very much for sharing your wonderful feedback and for awarding your recent family stay at Sofitel Legend The Grand Amsterdam a perfect overall score. We are delighted to hear that you enjoyed our central location, the exceptional hospitality of our ambassadors, and the culinary experiences throughout the hotel. Your enthusiastic compliments regarding our food and the breakfast experience at Bridges are especially rewarding. It is particularly wonderful to know that our Housekeeping team made such a positive impression. Their dedication to ensuring the highest standards of comfort and cleanliness is an essential part of the experience we strive to provide, and I will be pleased to share your kind words with them. At the same time, we regret that the WiFi experience did not meet your expectations, particularly regarding accessibility and connection speed. Your feedback is greatly appreciated and will be shared with the relevant team for further attention. Thank you once again for choosing The Grand and for your loyalty as an ALL Classic member. We sincerely look forward to welcoming you and your family back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for taking the time to share such a thoughtful and generous review of your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted that your birthday celebration became such a memorable occasion. It is wonderful to hear that you enjoyed your beautiful canal-facing suite and appreciated the special arrangements prepared both in your accommodation and during your dining experience at Bridges. Your exceptional compliments regarding our culinary experiences are particularly rewarding. We are thrilled that the wine pairings and expertise of our sommelier made your evening at Bridges so special, and that our breakfast selection and the creative cocktails at The Flying Dutchman left such lasting impressions. We are especially grateful for your recognition of Mark, whose thoughtful recommendations and assistance with your airport transfer helped ensure a seamless experience despite the traffic restrictions in Amsterdam. Your kind words about our restaurant ambassadors and bartender will also be shared with the respective teams. It is equally meaningful to know that you appreciated the remarkable history and heritage of The Grand, which we take great pride in preserving. We have also taken note of your feedback regarding the WiFi connection speed and the clarity of your ALL Classic membership benefits. Thank you once again for choosing The Grand for such a special celebration and for your generous recommendation. We sincerely look forward to welcoming you both back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. P., What a pleasure it is to read your lovely feedback following your very first stay at Sofitel Legend The Grand Amsterdam! We are absolutely delighted that your first experience with us was such a memorable one and that you and your friends enjoyed your time at The Grand. It is particularly wonderful to hear how much you appreciated the comfort of our Sofitel MyBed and, above all, the genuine friendliness of our colleagues. Your comment that everyone was fabulous, even if you cannot quite remember their names, truly made us smile! Please rest assured that your lovely compliments will be shared with the entire team, as recognition like yours means a great deal to us. We are also pleased that you enjoyed our breakfast experience and appreciate your feedback regarding the pricing of our mocktails. We understand your observation and will gladly share it with our Food & Beverage team. As a valued ALL member, we also appreciate your feedback regarding the recognition you received during your stay. We believe that loyalty should be acknowledged through thoughtful, personal touches, and your comments remind us of the importance of making every member feel genuinely appreciated. Thank you once again for your kind words and recommendation. It was a genuine pleasure to welcome you to The Grand for the first time, and we sincerely hope it will be the first of many wonderful visits. We look forward to welcoming you and your friends back to Amsterdam, with another wonderfully comfortable night's sleep awaiting you! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. W., What a pleasure it is to read your wonderful feedback following your recent family stay at Sofitel Legend The Grand Amsterdam! We are absolutely delighted to know that you enjoyed your time with us and that our team made you feel so warmly welcomed from the moment you arrived. It is particularly lovely to hear that the little touches, from a celebratory glass of bubbles upon arrival to the thoughtful offer of umbrellas before heading out into Amsterdam, made such a positive impression. We truly believe that genuine hospitality is found in these small moments of care and attention, and it means a great deal to know that you noticed and appreciated them. Your wonderful compliments regarding our Front Office and service colleagues will certainly be shared with them. Knowing that their warmth and attentiveness contributed to your family's experience is incredibly rewarding. We also appreciate your constructive observation regarding the mattress. While we are pleased that you enjoyed the comfort of our bedding and luxurious linens, we are sorry that the uneven sleeping surface affected your comfort. We will share your comments with our Housekeeping team so that the mattress can be inspected. As a valued ALL member, we sincerely thank you for your loyalty and your generous recommendation. It was a genuine pleasure to welcome you and your family to The Grand. We hope you returned home with wonderful memories of Amsterdam, and we look forward to welcoming you back for another memorable stay, with perhaps another glass of bubbles waiting upon your arrival! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. L., What a pleasure it is to read your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam! Your description of The Grand as “a haven within busy Amsterdam” is particularly lovely, as it captures exactly the atmosphere we hope our guests experience. Nestled in the heart of our vibrant city, we strive to offer a peaceful retreat where the charm of our historic surroundings invites you to slow down, relax and simply enjoy the moment. We are absolutely delighted that you appreciated the beauty of our hotel and its central location. It is especially rewarding to know that your experience was so enjoyable that you felt tempted to spend even more time within The Grand itself rather than exploring the city beyond our doors! We are equally grateful for your wonderful recognition of our team. Creating an atmosphere where our guests feel genuinely welcomed and cared for is at the heart of everything we do. As a valued ALL Gold member, we sincerely appreciate your continued loyalty and the trust you place in our brand. Thank you once again for your generous recommendation. It was a genuine pleasure to welcome you, and we look forward to offering you another peaceful escape in the heart of Amsterdam whenever your travels bring you back to our beautiful city. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend the Grand Amsterdam

Dear Ms. B., First and foremost what a pleasure it is to read your wonderful and detailed feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to know that you and your partner enjoyed your time with us so much that you wished you could have stayed a little longer! It is especially rewarding to read your kind words about our colleagues, from the warm assistance at Reception to the thoughtful recommendations provided by our Concierge team. We will be delighted to share your lovely compliments with them. We are equally pleased that your suite upgrade made your stay even more special. Your appreciation of the little details during turndown service, from the chamomile tea to the carefully prepared bedside amenities, truly made us smile. It is often these small, thoughtful touches that turn a comfortable stay into a memorable experience. We are also glad that you found time to unwind in our spa and enjoy the peaceful atmosphere of The Grand. At the same time, we sincerely appreciate your constructive observations regarding the bathroom lighting and the breakfast offering in relation to its price. Your feedback is valuable and will be shared with our Rooms Division and Food & Beverage teams for consideration. As a valued ALL member, we also thank you for your loyalty and your generous recommendation. It was a genuine pleasure to welcome you both to The Grand. We hope your visit has left you with many wonderful memories, and next time, perhaps we can tempt you to stay just a little longer! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. W., First and foremost thank you so much for sharing your lovely feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to hear that you and your partner had such a wonderful time with us and that the beauty and historic charm of The Grand left such a positive impression. What makes your review particularly special to us is your wonderful recognition of our team. Knowing that our colleagues made your stay so enjoyable is truly the greatest compliment we could receive. We believe it is the people behind The Grand who bring its history and character to life, and we will be delighted to share your kind words with them. We also appreciate your feedback regarding value for money. We understand that a stay at a Sofitel Legend comes with high expectations, and we continuously strive to ensure that the overall experience reflects the value our guests expect. As a valued ALL Gold member, we are especially grateful for your loyalty and for choosing The Grand as part of your travels. It was a genuine pleasure to welcome you both, and we hope that your time in Amsterdam has left you with many beautiful memories to take home to Australia. We sincerely look forward to welcoming you back whenever your travels bring you to our lovely city again. Warm regards, Robin de Laat Guest Relations officer Sofitel Legend The Grand Amsterdam

Dear Ms. H., Thank you very much for taking the time to share such detailed feedback following your recent stay at The Grand. We are delighted that you and your husband enjoyed our central location, the comfort of your accommodation and the attentive hospitality of our ambassadors. It is especially rewarding to hear your wonderful compliments about our Room Service ambassador who delivered your breakfast each morning. Knowing that his warmth and friendliness helped make your stay memorable is truly meaningful, and we will be delighted to share your recognition with him personally. We are equally pleased that you enjoyed your dining experience at Oriole Garden Bistro. Your appreciation for the quality and presentation of the dishes, the wine selection and the attentive restaurant service is a wonderful compliment to our culinary team. We also appreciate your recognition of our sustainability initiatives and the thoughtful details throughout your accommodation. However, we sincerely apologise that your room was not serviced as expected on the first day, requiring you to contact Housekeeping. We are particularly sorry that your experience at Sofitel SPA fell short of expectations. It is disappointing to learn that your therapist did not follow your specific instructions regarding the areas requiring attention. Personalised care and attentiveness are essential to a relaxing spa experience, and we regret that this was not reflected in your treatment. Your feedback will be shared with our Spa management team for further attention. Despite these shortcomings, we are grateful that you enjoyed your overall experience and would consider returning. Thank you for your loyalty as an ALL Classic member and for your generous recommendation. We sincerely look forward to welcoming you both back to The Grand for an even more memorable and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager