Dear Mr T., Thank you very much for your wonderful review. We are delighted to hear that you were enchanted by every aspect of your stay at Sofitel Legend The Grand Amsterdam. It is especially rewarding to know that you enjoyed the service, your room and our culinary offerings, and that everything met the high standards you expected. Your kind words are a wonderful encouragement to our entire team. We very much look forward to welcoming you back to The Grand for another memorable stay. Kind regards, Stefan Melcherts General Manager

Dear Mr B., Thank you very much for your wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to hear that you appreciated the professionalism and attention to detail of our entire team. It is especially rewarding to know that the presentation and attire of our colleagues contributed to making you feel special throughout your stay. We are also pleased that you enjoyed the lively and engaging atmosphere across our dining and bar experiences. Creating moments that feel both polished and genuinely enjoyable is something we strive for. Your kind words are a wonderful encouragement to our entire team, and we hope to have the pleasure of welcoming you back to The Grand in the future. Kind regards, Stefan Melcherts General Manager

Dear Mr W., Thank you for sharing your feedback and for rating your stay 70/100. We are pleased to hear that you experienced great service from our ambassadors, and we truly appreciate you highlighting their efforts. At the same time, we are sorry to learn that you found your room very outdated. While our historic building, with a history dating back to 1411, is an important part of The Grand’s character, we understand that this should not come at the expense of comfort, quality, and a contemporary sense of luxury. Your comments regarding the condition and appearance of the room are valuable and will be shared with our relevant teams as we continue to review and improve our accommodations. We hope to have the opportunity to welcome you back and provide an experience that better reflects the standards you expect from Sofitel Legend The Grand Amsterdam. Kind regards, Stefan Melcherts General Manager

Dear Mr G., Thank you very much for your wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read your kind words about the professionalism, efficiency and personal approach of our entire team. Knowing that you experienced consistently high-quality and attentive service throughout your stay is a great compliment to our ambassadors. Your recognition will be shared with the team and will certainly be a wonderful encouragement to them. We sincerely look forward to welcoming you back to The Grand for another exceptional stay. Kind regards, Stefan Melcherts General Manager

Dear Ms A., Thank you for taking the time to share your feedback following your stay at Sofitel Legend The Grand Amsterdam. While I am pleased to hear that you experienced good customer service from our team, I am very sorry that the overall experience did not meet your expectations. In particular, I regret that you found the bed uncomfortable, noticed an unpleasant smell in the room, and felt that the atmosphere and quality of the hotel did not justify the price. Our Sofitel MyBed™ is designed to provide a high level of comfort, so your comments regarding the bed are particularly disappointing. We will also ensure that the concern regarding the room odour is shared with our Housekeeping and Technical teams for investigation. We understand that when staying at a luxury hotel, guests should feel that the overall experience reflects the value of their investment. I am sorry that we did not achieve this during your stay. Thank you again for your candid feedback. We appreciate your recognition of our service while also taking seriously the areas where we fell short. Kind regards, Stefan Melcherts General Manager

Dear Ms T., Thank you very much for your wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to hear that you enjoyed our beautiful setting and wonderfully central location. It is especially pleasing to know that you experienced our team as friendly, professional and genuinely customer-focused. Creating a warm and attentive experience for our guests is at the heart of what we do. We sincerely hope to have the pleasure of welcoming you back to The Grand for another enjoyable stay. Kind regards, Stefan Melcherts General Manager

Dear Mr H., Thank you very much for your wonderful review and for calling Sofitel Legend The Grand Amsterdam the best hotel. We are delighted to hear that you enjoyed the incredible comfort of your room and our property, and that our team made such a positive impression with their warm and attentive service. Your kind words are a wonderful encouragement to our entire team, and we truly appreciate you taking the time to share them. We very much look forward to welcoming you back to The Grand for another exceptional stay. Kind regards, Stefan Melcherts General Manager

Dear family V., Thank you very much for your wonderful review and for sharing such a heartfelt account of your experience at Sofitel Legend The Grand Amsterdam. It is especially touching to read how much Sam Visscher, our Guest Relations Officer, contributed to making your son’s 5th birthday so memorable. Moments like these are incredibly meaningful to us, and I will be delighted to share your kind words with Sam. I am sure it will mean a great deal to him to know that he has created such a lasting memory for your family. We are equally pleased to hear that you enjoyed your experience at Bridges and appreciated the kindness and hospitality of our restaurant team, as well as the food. Your compliments will certainly be shared with the entire team. Thank you once again for choosing The Grand for such a special occasion. We very much look forward to welcoming you and your family back to Amsterdam in the future. Kind regards, Stefan Melcherts General Manager

Dear Ms. Kimberly, Thank you very much for sharing such a wonderful and detailed review of your three nights at The Grand. We are delighted that you felt so warmly welcomed and cared for by our ambassadors throughout your stay. Your kind words about our Concierge team are especially appreciated, and I will be delighted to share your personal compliment with Jonathan for the thoughtful assistance he provided. It is also wonderful to know that you enjoyed the breakfast at Bridges, the comfort and care of your room, and our central yet peaceful location, which allowed you to explore so much of Amsterdam on foot. Your enthusiastic recommendation is one of the greatest compliments we could receive. Thank you for choosing The Grand, and we sincerely hope to welcome you both back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. W., Thank you very much for sharing your wonderful feedback and for awarding your stay at The Grand a perfect score. We are delighted to know that you enjoyed the comfort of your room, our central location, and especially the warm and friendly service provided by our ambassadors. Your kind words are a wonderful recognition of the care our team strives to provide each day. It is also a pleasure to know that you enjoyed the breakfast at Bridges and that your experience was seamless throughout your stay. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We very much hope to welcome you back for another magnifique stay in the future. Warm regards, Stefan Melcherts General Manager

Dear Mr. M., Thank you very much for sharing such wonderful feedback and for awarding your stay at The Grand a perfect score. We are delighted that you loved your suite and particularly appreciated our central location and the warm, friendly service provided by our ambassadors. Your words about our team are a wonderful compliment and will be shared with them. It is especially lovely to hear about the memorable service provided by your Butler. Even without knowing his name, we will certainly make sure your kind words reach our Butler Team. We are also pleased that you enjoyed the breakfast at Bridges and that your experience was seamless from booking through to departure. Thank you once again for choosing The Grand. We hope to have the pleasure of welcoming you both back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. W., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted to know that you had such an enjoyable time with us and particularly appreciated our central location and the attentive service provided by our ambassadors. Your kind words about their willingness to accommodate your wishes are a wonderful compliment to the entire team. It is equally pleasing to hear that you appreciated the spaciousness and cleanliness of your room, as well as the daily attention from our Housekeeping team. We are also glad that you enjoyed the breakfast at Bridges. Thank you once again for choosing The Grand. We hope to have the pleasure of welcoming you both back to Amsterdam for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear, Thank you very much for sharing your positive feedback following your stay at The Grand. We are delighted to know that you had an excellent experience and particularly appreciated your accommodation, our ambassadors, and the breakfast at Bridges. It is wonderful to see that your stay was enjoyable from arrival to departure, and we hope to have the pleasure of welcoming you back to The Grand in the future. Warm regards, Stefan Melcherts General Manager

Dear Tara O., Thank you very much for sharing such a wonderful and detailed review following your first visit to Amsterdam. We are delighted that The Grand proved to be such a memorable choice for your family stay. Our central yet peaceful location and the remarkable history of our building, dating back to 1411, are an important part of the character of The Grand, and it is wonderful to know that you appreciated both. Your generous words about our ambassadors are especially meaningful. I will be delighted to personally share your compliments with Alec and Val at the Flying Dutchman, as well as Niels from our Concierge team. Knowing that Niels went above and beyond to assist you with purchasing and shipping your souvenir home is a wonderful example of the personal service we strive to provide. We are equally pleased that your early arrival was handled with care, that you enjoyed the comfort of the Sofitel MyBed, and that our Housekeeping team kept your accommodation impeccable throughout your stay. It is also wonderful to know that your Diamond membership was recognized in a way that exceeded your expectations. Thank you as well for your constructive feedback regarding the lunch selection at Oriole Garden Bistro. We greatly appreciate this observation and will share it with the relevant team as we continuously look for ways to further enhance our guests' experience. Above all, thank you for describing our ambassadors as some of the most attentive and service oriented you have encountered in Europe. There could hardly be a greater compliment to our team. We sincerely hope your first visit to Amsterdam will be the first of many, and we would be delighted to welcome you and your family back to The Grand for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Angela, Thank you from the bottom of our hearts for sharing such a wonderful reflection on your wedding weekend at The Grand. It was truly an honour to be entrusted with such an important celebration and to welcome not only the two of you, but also your family and friends into our hotel. Knowing that The Grand felt like home throughout this special weekend means a great deal to us. Your generous words about our ambassadors are the greatest compliment we could receive. I will make sure your appreciation is shared with Alicia, Paul, our Butler Team, doormen, culinary team, and everyone else who played a part in bringing your celebration to life. It is also wonderful to hear how beautifully everything came together, from the cuisine and wedding cake by Merel to the incredible floral arrangements created by Monika. We were particularly touched by your thoughtful decision afterwards to donate your beautiful wedding flowers to a local elderly care home, allowing them to bring joy to others even after the celebrations had ended. Thank you for choosing The Grand for a place and moment that will forever be part of your story. It was a privilege to celebrate alongside you, and we hope to welcome you both home to The Grand for many anniversaries and special moments to come. Warm regards, Stefan Melcherts General Manager

Dear Gloria H., Thank you very much for sharing your wonderful review and for awarding your stay a perfect score. We are delighted that The Grand was able to provide such a memorable beginning to your journey before your river cruise. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, particularly the bathroom and walk in shower. Your kind words about our ambassadors are especially appreciated, and I will be delighted to share your compliments with the entire team. We are equally pleased that you enjoyed the culinary experiences in our restaurants and our breakfast at Bridges. We hope you had a wonderful river cruise following your time with us, and we look forward to welcoming you back to Sofitel Legend The Grand Amsterdam whenever your travels bring you to Amsterdam again. Warm regards, Stefan Melcherts General Manager

Dear Mr. C., Thank you so much for sharing these wonderful words. It was truly an honour for me personally to have been part of your wedding and to see such a special day take place here at The Grand. It was a pleasure to help make this memorable occasion everything you had hoped for, and seeing the celebrations come together throughout the hotel was very special for all of us. I also wanted to mention how touched we were by your thoughtful decision to donate the beautiful floral arrangements from your wedding to a local elderly care home. Knowing that the flowers from such a joyful occasion could continue to bring happiness to others afterwards was a truly beautiful gesture. Thank you for allowing us to be part of this unforgettable chapter in your story. I wish you both a lifetime of happiness together, and I very much hope to welcome you back to The Grand to celebrate many more milestones in the years to come. Warm regards, Sam Visscher Guest Relations Officer

Dear Mr. G., Thank you for taking the time to share your experience with us. I am sincerely sorry to read that your recent stay at The Grand was so disappointing, particularly as you chose to return based on your previous experiences with us. I regret the difficulties you encountered when arriving by car and the time this caused you to lose. I am equally sorry that the evening preparation of your room was missed and, especially, that the confirmed request to charge your vehicle was not carried out. I understand how frustrating this must have been upon departure. It is particularly disappointing to learn that the level of service throughout your stay did not reflect the high standards you have experienced with us previously. Your comments regarding the parking experience, communication and attention to detail will be shared with the relevant teams for careful follow up. We truly regret that this experience has affected your confidence in The Grand and hope that, despite your current disappointment, we may one day have the opportunity to welcome you back and provide the experience you remember from your previous visits. Warm regards, Sam Visscher Guest Relations Officer

Dear Mr S., Thank you very much for sharing your lovely feedback following your two-day stay at Sofitel Legend The Grand Amsterdam. We are delighted to hear that you enjoyed the high quality throughout your experience, from our pool and sauna to the thoughtful room layout and luxurious bed linen. It is especially pleasing to know that you had a comfortable and relaxing stay. We hope to have the pleasure of welcoming you back to The Grand for another enjoyable visit, perhaps for a little longer next time. Kind regards, Stefan Melcherts General Manager