Sofitel Legend The Grand Amsterdam 5 stars

Dear Mr B., Thank you very much for sharing such a wonderful review following your stay at Sofitel Legend The Grand Amsterdam and we thank you for your ALL Platinum membership. It is truly rewarding to read that our ambassadors made such a lasting impression on your experience. Your kind words about the attentive service provided by our reception, housekeeping and breakfast teams will be shared with great pride. Creating heartfelt and personalized experiences is at the core of what we do, and it is delightful to know that the warmth and care of our team contributed so positively to your stay. We are also pleased that you enjoyed your beautifully decorated and comfortable room, as well as our extensive breakfast offering. How lovely to read that you appreciated both the buffet selection and the freshly prepared hot and sweet dishes available from our menu. Furthermore, we are delighted that you enjoyed staying within our historic landmark. With a rich history dating back to 1411, The Grand has served many roles throughout Amsterdam's past, and it is always a pleasure to know that our guests value the unique character and central location that make our hotel so special. Thank you as well for sharing your feedback regarding the occasional street noise near the canal-facing room. While our central location in the heart of Amsterdam is cherished by many guests, we understand that activity in the surrounding streets can sometimes be noticeable. We appreciate your comments and will gladly assist with alternative room preferences during a future stay whenever possible. Most importantly, we are deeply honored by your statement that this was your best Sofitel stay in Europe. Such recognition means a great deal to all of us and serves as wonderful encouragement for our entire team. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another memorable stay in the near future. Kind regards, Stefan Melcherts General Manager

Dear Mr S., Thank you for your wonderful review. We are delighted to read that you appreciated our dedicated ambassadors and the attention to detail throughout your stay. At Sofitel Legend The Grand Amsterdam, we strive to create memorable experiences through heartfelt service and thoughtful touches, and it is truly rewarding to know that these efforts contributed positively to your visit. Your kind words will be shared with our entire team, who will be pleased to know that their commitment to excellence was recognized. We sincerely appreciate your feedback and look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another exceptional stay. Kind regards, Stefan Melcherts General Manager

Dear Ms L., Thank you very much for your wonderful review. We are delighted to read that you enjoyed your stay at Sofitel Legend The Grand Amsterdam and that our central location allowed you to explore the city with ease. It is especially rewarding to know that you appreciated the beauty of our historic property, whose rich heritage dates back to 1411, making it one of Amsterdam's most iconic landmarks. How lovely to read that you enjoyed our breakfast experience and that our ambassadors contributed positively to your stay through their helpful recommendations and assistance with transportation arrangements. Creating seamless and memorable experiences for our guests is something we take great pride in. Your generous words describing us as the best hotel in the area are truly appreciated and serve as wonderful recognition for our entire team. We sincerely thank you for your kind feedback and look forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Kind regards, Stefan Melcherts General Manager

Dear Mr L., Thank you very much for sharing your wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that you felt genuinely well cared for from the moment you arrived until your departure. Providing personalized and heartfelt service is at the core of our philosophy, and it is especially rewarding to know that the attention to detail from our ambassadors, including addressing you personally throughout your stay, made your experience feel both special and memorable. Your kind words regarding the warm and attentive service provided by our team are greatly appreciated. Whether during breakfast or while enjoying our swimming pool facilities, our ambassadors strive to anticipate our guests' needs and create meaningful moments, and it is wonderful to know that these efforts contributed positively to your stay. It is particularly gratifying to learn that you would recommend our hotel to others seeking outstanding service and a refined hospitality experience. Such recognition is the highest compliment we can receive and will be proudly shared with the entire team. Thank you once again for your generous feedback. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another memorable stay in the future. Kind regards, Stefan Melcherts General Manager

Dear Ms Z., Thank you for taking the time to share your feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you found our Front Office team and fellow ambassadors to be very friendly, and that you appreciated the cleanliness of our hotel. Your kind compliments are truly valued and will be shared with our teams, who take great pride in creating a welcoming and immaculate environment for our guests. Thank you also for your comments regarding breakfast. While we are pleased that you joined us for breakfast, we regret that the experience did not fully meet your expectations. Feedback such as yours is invaluable as it helps us continue refining and enhancing the experience we offer our guests. We hope to have the pleasure of welcoming you back in the future and providing an even more memorable stay. Kind regards, Stefan Melcherts General Manager