Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,484 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,484 reviews

TripAdvisor Rating  4.7/5  3,942 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Robert T. Couples - Confirmed reviews ALL

Wonderful service and hotel

Dear Mr T., Thank you very much for your kind words. We are delighted to hear that you enjoyed both the service and the hotel, and that your stay with us was such a positive experience. It would be a pleasure to welcome you back to Sofitel Legend The Grand Amsterdam in the future. Sincerely, Stefan Melcherts General Manager

Customer review rating 5.0/5

Kathy M. Friends - Confirmed reviews ALL

The entire staff is focused on great customer service

Der Ms M., Thank you for your thoughtful feedback. We are delighted to hear that our team’s dedication to providing outstanding service made a positive impression during your stay. It would be a pleasure to welcome you back to Sofitel Legend The Grand Amsterdam for another memorable experience. Sincerely, Stefan Melcherts General Manager

Customer review rating 5.0/5

Felisha T. Couples - Confirmed reviews ALL

Junior suite was huge and one of the best places I've stayed in Europe. Staff were inviting and helpful. I'd recommend 1000%

Dear Ms T., Thank you for sharing such wonderful feedback following your stay with us. We are delighted to read that you found your Junior Suite exceptionally spacious and among the finest accommodations you have experienced in Europe. It is equally rewarding to know that our team made you feel welcome and well cared for throughout your visit. Your enthusiastic recommendation means a great deal to us and is truly appreciated by the entire Sofitel Legend The Grand Amsterdam team. We very much look forward to welcoming you back for another memorable stay. Sincerely, Stefan Melcherts General Manager

Customer review rating 4.5/5

Thomas S. Families - Confirmed reviews ALL

Overall, the experience was very positive. The front desk staff was professional, helpful and friendly. However, when I checked in I was asked if I wanted to add the breakfast to my stay. I couldn't remember if I had or had not added it. I assumed the staff member was looking at my resrvatinon I declined. Then, when I checked out I was told I did have the breakfast included. I explained what happened and was only offered a "Oh, I'm sorry for the misunderstanding." 196 Euro is a great deal of money! Perhaps something off the charge could have been applied?

Dear Mr S., Thank you very much for taking the time to share your feedback following your stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that your overall experience was positive and that our front desk team made a professional, helpful, and friendly impression. At the same time, we sincerely regret the confusion regarding the breakfast inclusion at check-in and the frustration this caused you at departure. You are absolutely right to highlight that this was not a minor matter. A charge of this nature deserves clear communication and, above all, a more considerate response. Please accept our sincere apologies that your concern was not handled with the level of empathy and solution-oriented service that we strive to provide and that you rightly expect from us. Your comments have been shared with the relevant team members, as this is an important learning point to ensure clearer verification at check-in and a more proactive approach in resolving such situations when they arise. We truly value feedback like yours, as it helps us refine both our processes and our service mindset. We hope you will allow us the opportunity to welcome you back in the future, so we may provide you with a seamless experience from arrival to departure. Sincerely, Nicky Smit Manager of Guest Relations

Customer review rating 4.5/5

Shah N. Solo - Confirmed reviews ALL

Excellent service from staff, very centrally located, a good and enjoyable stay. I found the staff to be extremely helpful because I have a hearing disability l

Dear Mr N., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed an excellent stay and appreciated our central location. It is especially rewarding to know that our team was able to support you in a helpful and considerate manner. Providing attentive, inclusive, and thoughtful service to every guest is something we take great pride in, and your kind words truly mean a great deal to us. We hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam on a future visit. Sincerely, Stefan Melcherts General Manager

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Other web-users rate our hotel

  • 804 reviews 9.6/10 Location
  • 977 reviews 8.3/10 Room
  • 1,548 reviews 9.1/10 Service
  • 12 reviews 5.3/10 WiFi
  • 410 reviews 8.1/10 Comfort
  • 363 reviews 7.5/10 Food
  • 355 reviews 8.7/10 Breakfast
  • 340 reviews 8.3/10 Amenities

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