Dear Mr. M., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you considered your experience to be “top shelf” and that our hotel exceeded your expectations from beginning to end. Your recognition of the professionalism, friendliness and genuine hospitality of our ambassadors is particularly rewarding, and I will be delighted to share your compliments with the entire team. It is equally wonderful to hear that you appreciated our central location, the comfort and cleanliness of your accommodation, breakfast at Bridges and the exceptional assistance of our Concierge Team. We also greatly appreciate your recognition of our sustainability initiatives and your feedback regarding our fitness and pool facilities. Thank you for your continued loyalty as an ALL Classic member and for your enthusiastic recommendation. We sincerely look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. K., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you had such an enjoyable experience with us. It is particularly lovely to read that you appreciated the comfort of your accommodation, especially our Sofitel MyBed, which we hope provided you with a restful night's sleep after a busy day in Amsterdam. We are equally pleased that our central location allowed you to easily explore the city's charming streets, restaurants and shops, even during your business visit. Being able to enjoy the best of Amsterdam just moments from our doorstep is certainly one of the special pleasures of staying at The Grand. It was a pleasure to welcome you to The Grand, and we hope to have the opportunity to welcome you back soon, perhaps next time with a little more time to discover everything our beautiful city has to offer. Warm regards, Robin de Laat Guest Relations Team Sofitel Legend The Grand Amsterdam

Dear Ms. G., First and foremost what a pleasure it is to read your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted that your very first experience with Sofitel was such a memorable one. It is particularly lovely to know that you enjoyed the beauty of our historic hotel, the comfort of your accommodation and, especially, our Sofitel MyBed and pillows. After a wonderful day exploring Amsterdam, there is nothing quite like returning to a comfortable room for a restful night's sleep. Your kind words about our team truly mean a great deal to us. Knowing that our colleagues went above and beyond to make you feel welcomed and cared for is exactly the impression we hope to leave with every guest. We will be delighted to share your compliments with them. We are equally pleased that you enjoyed the culinary experience in our restaurant, and we will certainly pass your lovely feedback along to our Food & Beverage team. Thank you for choosing The Grand for your first Sofitel experience. It was a genuine pleasure to welcome you and your friends, and we sincerely hope this will be the first of many wonderful Sofitel memories. We look forward to welcoming you back to Amsterdam in the future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. V., What a pleasure it is to read your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you and your family enjoyed the comfort of your accommodation, our central location and, of course, the fascinating history that makes The Grand such a special place. What particularly touched us was your appreciation for the assistance our team provided in retrieving your daughter's lost luggage. We can certainly imagine how stressful such a situation can be, especially when travelling, and we are so pleased that our colleagues were able to help resolve it and allow you to enjoy your time in Amsterdam with greater peace of mind. Your special mention of Sky is especially appreciated. We will be delighted to personally share your kind words with him, as recognition like yours means a great deal to our colleagues. It was a genuine pleasure to welcome you and your family to The Grand. We hope you returned home with wonderful memories of Amsterdam, and we would be absolutely delighted to welcome you back for another memorable stay in the future. Warm regards, Robin de Laat Guest Relations Team Sofitel Legend The Grand Amsterdam

Dear Mr. S., What a pleasure it is to receive your wonderful feedback following another stay at Sofitel Legend The Grand Amsterdam. It is particularly heartwarming to read that, after so many visits, the welcome you received on your return was such a memorable part of your experience. We truly value the trust you continue to place in The Grand, and knowing that we can make you feel genuinely welcomed and appreciated each time you return means a great deal to us. We are especially pleased that our General Manager, Stefan Melcherts, was able to personally welcome you back and contribute to making your visit so special. Your kind recognition will certainly be shared with him, as well as with our entire team. It is also wonderful to know that you enjoyed the comfort of your accommodation. At the same time, we appreciate your feedback regarding breakfast, which we will share with our Food & Beverage team as we continue to refine our guest experience. Thank you once again for your continued confidence in The Grand. It is always a privilege to welcome familiar faces back through our doors, and we sincerely look forward to making your next visit just as memorable. Warm regards, Robin de laat Guest Relations Team Sofitel Legend The Grand Amsterdam

Dear Ms. P., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you and your partner had such an enjoyable experience with us. It is particularly lovely to read that our team was able to accommodate your early arrival and arrange a room for you ahead of the usual check-in time. We understand how much of a difference a warm welcome and a comfortable room can make after a journey, and we are so pleased that we could help you settle in and begin enjoying your time in Amsterdam straight away. Your appreciation of our service means a great deal to us, and we will be delighted to share your kind words with our Front Office colleagues. It was a pleasure to welcome you both to The Grand, and we hope your visit to Amsterdam was filled with wonderful memories. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. V., First and foremost thank you very much for sharing your lovely feedback following your recent stay at Sofitel Legend The Grand Amsterdam. It is truly wonderful to read that you and your partner had such an enjoyable experience with us. Your kind words about the friendliness and helpfulness of our colleagues are especially rewarding, as making our guests feel genuinely welcomed and cared for is at the heart of everything we do. We will be delighted to share your compliments with our team. We are also pleased that you enjoyed the comfort of your accommodation. At the same time, we appreciate your observation regarding the lighting in your room. We understand how important a bright and welcoming atmosphere is to the overall experience, and your feedback will certainly be shared with the relevant team for consideration. It was a pleasure to welcome you both to The Grand, and we hope to have the opportunity to create many more wonderful memories with you during a future visit to Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. P. G., Thank you very much for taking the time to share your thoughtful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed the beautiful surroundings of our historic hotel, the friendliness of our team and our central location, allowing you to explore so many of Amsterdam's wonderful sights on foot. It is particularly lovely to read that you felt comfortable and safe discovering the city in the evenings, as we hope every guest can enjoy Amsterdam with complete peace of mind. While we are pleased that you found your accommodation clean and well prepared, we sincerely apologise for the inconvenience caused by the lighting in your room. Such details should certainly receive our attention, and we appreciate you bringing this to our notice. Your comments will be shared with our Housekeeping and Technical Services teams to ensure greater attention to these details. It was a pleasure to welcome you to The Grand, and we sincerely hope that your time in Amsterdam has left you with many wonderful memories. We would be delighted to welcome you back for another enjoyable stay in the future. Warm regards, Robin de Laat Guest Relations officer Sofitel Legend The Grand Amsterdam

Dear Mr. A., What a pleasure it is to receive your wonderful feedback following another stay with us at Sofitel Legend The Grand Amsterdam. As one of our valued returning guests, you have become a familiar face at The Grand, and it is especially rewarding to know that each visit continues to leave you with such a positive impression. Your kind words about the genuine care, dedication and personalised attention of our colleagues mean a great deal to us. Knowing that our team continues to make you feel so well looked after is truly the greatest compliment we could receive. We are also delighted that your experience as an ALL Diamond member continues to exceed your expectations, particularly the thoughtful touches such as your welcome amenity and room upgrade. It is important to us that your continued loyalty is reflected in the care and attention you receive whenever you return. Above all, thank you for choosing The Grand time and time again and for the trust you continue to place in our team. Guests such as yourself are a wonderful part of what makes The Grand so special, and we genuinely look forward to welcoming you back for many more memorable stays. Until your next visit, we wish you all the very best. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. C., First and foremost thank you very much for sharing your wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. I am delighted to know that you enjoyed the comfort of your accommodation and, above all, the warm and attentive service provided by our team. Your special recognition of all our colleagues is particularly meaningful, as creating a welcoming and memorable experience for every guest is at the heart of our hospitality. I will be delighted to share your kind words with the entire team. I also sincerely appreciate your continued loyalty as an ALL Platinum member and your generous recommendation. It was a pleasure to have you with us, and I look forward to welcoming you back to The Grand, whether for business or leisure, on your next visit to Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. K., Thank you very much for sharing such wonderful feedback and awarding your stay at The Grand a perfect score. We are delighted that your experience was exceptional from the moment you arrived. It is especially rewarding to hear that the warm hospitality of our ambassadors, the beautiful surroundings of our hotel and our central location all contributed to such a memorable stay. Your kind recognition of our Front Office, restaurant and Concierge teams means a great deal to us. We are particularly pleased that our Concierge was so helpful, and we will be delighted to share your compliments with the entire team. It is equally wonderful to know that you enjoyed our culinary offerings, including breakfast at Bridges, and appreciated the cleanliness and comfort of your accommodation. Thank you once again for your generous recommendation. We sincerely look forward to welcoming you and your friends back to The Grand for another magnifique experience in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for sharing your wonderful feedback following your recent stay at The Grand. We are delighted that your short visit to Amsterdam was such a memorable one, especially knowing that, as regular visitors to the city, you consider this your favourite stay so far. What a wonderful compliment! It is a pleasure to hear that you appreciated our central location, perfect for exploring Amsterdam's beautiful canals and historic sights, as well as the spaciousness of your room and its grand windows. We are equally pleased that our ambassadors and your breakfast experience at Bridges contributed to such an enjoyable visit. Your recognition of our sustainability efforts is also greatly appreciated, as we continuously strive to combine exceptional hospitality with a more responsible approach. Thank you for your generous recommendation. We sincerely look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam, hopefully for a little longer next time. Warm regards, Stefan Melcherts General Manager

Dear Jamie P., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that our ambassadors made such a positive impression, particularly through their assistance in locating and returning your forgotten item. Knowing that something important to you was safely back in your hands in the UK within just four days is especially rewarding, as our commitment to exceptional hospitality extends beyond the moment our guests depart. It is equally pleasing to hear that you appreciated the cleanliness of your accommodation and your breakfast experience at Bridges. Your recognition of our team's helpfulness and efficiency will certainly be shared with our ambassadors. Thank you for your perfect overall score and your loyalty as an ALL Classic member. We sincerely hope to welcome you back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. M., Thank you very much for sharing such wonderful feedback following your family stay at The Grand. We are delighted that you felt so warmly cared for throughout your visit and that the beauty of the hotel, impeccable cleanliness and culinary experience all contributed to such a memorable stay. Above all, it is wonderful to read that the genuine hospitality of our ambassadors made such a lasting impression on you and your family. Your special recognition of Frederick and Maximiliano is greatly appreciated. Knowing that Frederick took the time to understand and accommodate the needs of your family, making you feel genuinely welcomed and cared for, is exactly the level of personal service we strive to provide. I will be delighted to share your kind words with both of them, as well as with the wider team you described as going above and beyond. We are also pleased that the late check out and extended parking arrangements allowed you and your family to enjoy the end of your stay at ease. Thank you for your perfect recommendation. We sincerely hope to welcome you and your family back to The Grand for another magnifique experience in Amsterdam. Warm regards, Stefan Melcherts General Manager

Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that, after your long flight, we were able to welcome you into your room earlier than expected and give you the opportunity to rest before enjoying a wonderful afternoon in Amsterdam. It is equally pleasing to hear that you found your room both clean and comfortable. We also appreciate your feedback regarding the breakfast experience at Bridges and the overall value of your stay, as these insights help us continue to refine the experience we provide. Thank you for your loyalty as an ALL Gold member and for your perfect recommendation. We sincerely hope to welcome you both back to The Grand for another comfortable and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. L., Thank you very much for sharing your lovely feedback following your stay at The Grand. We are delighted that you enjoyed our central location and found your room both beautiful and clean. It is especially rewarding to hear that the friendliness and helpfulness of our ambassadors stood out and contributed so positively to your experience. We also appreciate your constructive comment regarding the lighting in your room. We understand that sufficient lighting is important for comfort, particularly in the evening, and we will certainly take your feedback into consideration. Thank you for your loyalty as an ALL Classic member and for your perfect recommendation. We very much look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. Wendy, Thank you very much for sharing your feedback following your stay at The Grand. We are delighted that you found the hotel beautiful and enjoyed our central location in the heart of Amsterdam. It is especially rewarding to hear that the attentiveness of our ambassadors stood out, anticipating your needs and contributing positively to your experience. We are also pleased that you enjoyed the breakfast at Bridges. We are sorry, however, that the comfort of our Sofitel MyBed did not meet your personal preference. A restful night is such an important part of the experience, and we regret that the softness of the bed and the pillows affected your sleep. Thank you for your valuable feedback and recommendation. We sincerely hope to welcome you both back to The Grand and provide you with an even more comfortable and magnifique stay. Warm regards, Stefan Melcherts General Manager