Sofitel Legend The Grand Amsterdam 5 stars

Dear Ms. W., Thank you very much for sharing such a wonderful review following your stay at Sofitel Legend The Grand Amsterdam. It is truly a pleasure to read how much you enjoyed your time with us, from the comfort of your room and our breakfast selection to the peaceful garden and our central location. Most of all, we are delighted that the exceptional service provided by our team contributed to making your stay so memorable. Your words, “I could go on and on,” brought a smile to our faces, and your heartfelt recommendation is one of the greatest compliments we could receive. Thank you for choosing The Grand. We sincerely hope to have the pleasure of welcoming you back to Amsterdam for another exceptional stay in the future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. A., Thank you very much for sharing such wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you had such a memorable experience and that our central location provided the perfect base from which to explore Amsterdam. It is especially rewarding to know that the service provided by our team contributed so greatly to your stay. Your kind words about Davide, Matilde and Jan-Willem are truly appreciated. From Davide’s warm welcome and assistance upon arrival, to Matilde ensuring a smooth and efficient check-in, and Jan-Willem finding the perfect recommendation for your Indonesian dinner, it is wonderful to hear how each of them added a personal touch to your experience. We will be delighted to share your compliments with them. We are equally pleased that you enjoyed your courtyard-facing room and the variety offered at breakfast. Receiving perfect scores across every aspect of your stay is an incredible compliment to our entire team. Thank you once again for choosing The Grand. We sincerely hope to have the pleasure of welcoming you back for another exceptional stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. O., Thank you very much for sharing such wonderful feedback following your romantic weekend at Sofitel Legend The Grand Amsterdam. We are delighted to read that you experienced The Grand as an oasis in the heart of Amsterdam. It is wonderful to know that you enjoyed the tranquillity of our courtyard garden, our central location amongst the canals, and the opportunity to dine and enjoy drinks at Oriole. As an ALL Platinum member, we are especially pleased to know that you felt genuinely recognised throughout your stay. Hearing that your room upgrade, welcome drink and amenity all exceeded your expectations is a wonderful compliment, as creating these personal touches is very much at the heart of the experience we wish to provide. Your perfect scores for our team, Concierge service, accommodation, cleanliness and wellness facilities are equally appreciated, as is your kind recognition of the helpful communication you received prior to arrival. Thank you for choosing The Grand for such a special weekend. We very much hope to have the pleasure of welcoming you both back for another memorable stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. B., First and foremost thank you for taking the time to share such detailed feedback following your stay at Sofitel Legend The Grand Amsterdam. While we are pleased to read that you appreciated our central location, the assistance of our Concierge team and the warm attitude of our colleagues, we are sorry that several important aspects of your stay did not meet the standard you expected from us. We particularly regret that the comfort of your mattress remained an issue despite the efforts of our Management and Housekeeping teams. We fully understand that the solutions offered did not address the underlying concern and that a comfortable night’s sleep is fundamental to any hotel stay. Your comments regarding the bathroom layout and the handling of your pre-arrival requests are equally important to us. Requests shared prior to arrival should be communicated and prepared correctly, without requiring you to follow up once in the room. We have also carefully noted your observations regarding breakfast. Although we are glad you enjoyed the overall selection, the temperature and quality of the items served should have been more consistent. Your kind recognition of Patrick and Diego is greatly appreciated, and we will be delighted to share your compliments with them. It is disappointing to know that, despite the efforts made during your stay, we were unable to resolve these concerns to your satisfaction. Your detailed feedback provides us with valuable points to address with the respective teams. Should you wish to discuss your experience with us further, we would genuinely appreciate the opportunity to continue the conversation personally via gu… Thank you again for your constructive feedback and for your loyalty as an ALL Silver member. We hope that we may have the opportunity to regain your confidence during a future visit to Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam