INK Hotel Amsterdam - MGallery

Stayed here for extended weekend - disappointed given the price. Good location but no views. Public areas are in the lower ground floor and although very stylish, retain little of the original building’s character. There is also a small outside patio area at the bottom of a deep lightwell. Requested a quiet room on a high floor several months in advance - got a 1st floor room with an interconnecting door to the next room. Overlooked a long narrow side street that all the delivery lorries reverse up slowly beeping loudly early in the morning - no chance of lie in. Better quality double glazing would have helped. Room was small (even by London and Paris standards) and low ceilinged. Bathroom was open plan to make the most use of the limited space but frosted glass door to the toilet cubicle didn't shut as it had dropped on its hinges, and shower door leaked. Decor was odd mix of luxury (marble vanity surround, comfy bed) and budget (grey lino hospital floor, polypropolene rug beneath the bed). Air con was feeble and didn't cool the room, fridge was noisy and on off switch didn’t work, and there was little storage and hanging space. Tea, coffee and water supplies were nice but limited (one english breakfast tea bag and only 2 milks) and not properly replenished on room service. Breakfast buffet was fine - only 2 egg options, no waffles or pancakes, and croissants were mini, but the quality was good. Overall underwhelming and wouldn’t rush back.

helpful staff, well located, very clean

Perfect in all aspects. If we would come back to Amsterdam we will choose this hotel.

Arrived early in the morning. Front desk staff took our bags informed us that our room wouldn't be ready until the afternoon and that they'd have our bags sent to our room when it was ready. We returned in the early evening. Bags were not in our room. We went to the room and unpacked only to find that the air conditioning wasn't working in that room. As a result of a few conversations, it became apparent that they knew the AC didn't work in that room and put us in there regardless. We floors and were put in a new room. AC barely worked in the new room, but was better than the first room. However, the mini fridge wasn't working. Front desk tried to tell us that it wasn't a mini-fridge, it was a just a cooler and didn't need electricity. Obviously, that was not true. As an alternative to a mini-fridge, they sent us a bucket of ice. To add insult to injury, the bucket leaked. Second night and everyone on the new floor has received a note stating that the AC would be shut off for repairs. The shoddy and rude service continued for our entire stay. This hotel has a lovely open courtyard where you can enjoy a drink and cigarette/cigar. For our last night, we grabbed a bottle of wine and went to sit in the open courtyard and enjoy a glass of wine and a cigar for my husband. The front desk guy came out and told us we couldn't sit in the courtyard as there was a history of guests sitting in the courtyard and smoking pot, which disturbed guests in the rooms above. We assured the guy we were not there to smoke pot and he insisted we leave the courtyard. My husband and I are ~50 yr old professionals. Absolutely ridiculous. The guy didn't want us in there because he would have to clean up the glasses and ashtray. I do not have a single good experience to report for this hotel. Staff out and out lied to us about the AC and minifridge and smiled while doing it.

Had a very good stay here and staff extremely helpful and professional. Hotel very clean, rooms not huge but comfortable. Bar area and private outside area very nice to have onsite.