Dear Kirri, Thank you for taking the time to share your thoughts with us. We are delighted you had a pleasant stay with us. Our team takes great pride in providing professional and warm service, and it is rewarding to hear you felt supported and at ease throughout your trip. Knowing you enjoyed our team’s hospitality and that you felt welcomed by everyone means a lot to us. However, we are sorry the convenience of accessing certain hotel facilities or services did not completely match your expectations. We also take note of your honest reflections on the loyalty program, and we will keep this in mind moving forward. Finally, we are happy you enjoyed our prime location in the heart of Rotterdam, surrounded by many dining spots and attractions just a short stroll away. The vibrant setting of the Wijnhaven harbor is one we are glad you could experience. We hope we have the opportunity of seeing you again in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Lea, Thank you for your positive feedback. We are very glad you enjoyed your stay with us and found our hotel modern and welcoming. It is wonderful to hear you had a restful night thanks to the beds and appreciated the atmosphere in such a central spot. Our team is delighted that you were pleased with the friendly service and that Adriana was able to make your experience even more pleasant. We also value your loyalty as a Classic member and are grateful you would recommend both the ibis Rotterdam City Centre and our loyalty programme to others. Your feedback encourages us to keep working on making each visit special, especially for guests exploring the heart of Rotterdam. We hope you will return for a memorable stay. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ali, It was a pleasure to receive your kind feedback. We are glad you chose our hotel for your family visit and pleased to hear that you enjoyed your stay at ibis Rotterdam City Centre. Our team appreciates your top marks and it is great to know you would warmly recommend both our hotel and the loyalty programme. Your trust in us motivates our staff to continue offering warm, reliable hospitality to every guest. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Nancy, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you and your husband enjoyed staying with us for your business and leisure trip. Our team is grateful to hear you found your room spotless, the beds relaxing, and the atmosphere comfortable throughout your nine days here. It’s also wonderful that you appreciated our central position with quick access to transport, and liked using the outside lounge and canal-side tables. We love knowing the nearby shops and food options made your visit more convenient. Our staff feels proud that you found everyone friendly and helpful. Our team values your loyalty as an ALL Accor Classic member and your kind words about being happy to recommend us to others. Thank you for highlighting how our location made it easy to discover Rotterdam and the services helped make your stay enjoyable. We look forward to the pleasure of seeing you again. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Phil, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are glad you found your room comfortable during your family stay with us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. It is unfortunate that the facilities in the bathroom did not deliver the reliable experience we strive for. We understand this had a significant impact on how you felt about the visit overall. Nonetheless, it is great that our hotel’s location in the city centre worked well for your plans in Rotterdam. Our goal is always to provide a convenient starting point for exploring the city. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ignacio, We appreciate your candid feedback; thank you. We are truly glad you enjoyed the inviting atmosphere and the assistance our team provided during your recent business stays. Our friendly staff works hard to make every guest feel comfortable and well cared for, so your recognition means a lot to us. That said, we are sorry the technology did not meet your expectations. Our hotel offers free Wi-Fi throughout all guest areas, and we are always here to help if you have issues during your visit. Nonetheless, we are delighted you appreciated our central spot in Rotterdam as well as our ALL loyalty program. It is great that you would recommend us so highly to friends and colleagues. Your feedback highlights how our location and team spirit can make a real difference for travelers in the city. We all look forward to welcoming you back in the future! Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Adam, It is disheartening to learn that we fell short of your expectations. We are pleased you found the team welcoming throughout your visit and that the atmosphere in your guest room contributed to a pleasant stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that our approach to certain amenities and the associated charges left you feeling disappointed, especially as we always aim to ensure our guest services offer convenience and value. Nonetheless, it is good to know you appreciated the cleanliness maintained during your visit, and we hope this aspect allowed for a more comfortable experience with us. We hope you will consider staying with us again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Hendrik C., Please accept our sincere thanks for this kind feedback. We’re thrilled you had a great experience with us and appreciate your perfect recommendation score. It’s wonderful to know your stay met expectations as a couple traveling through our partner booking platform. Our team always aims to create memorable moments for guests exploring Rotterdam. That said, we regret any inconvenience regarding room dimensions and refreshment options. While our rooms prioritize functional comfort with individual climate control, we acknowledge preferences for additional space vary. Regarding amenities, we focus on 24/7 snack access and flexible tea/coffee services to complement our cashless convenience. Nonetheless, we hope our waterfront terrace and proximity to Blaak Station’s transport links enhanced your city discovery. The Foodhallen’s culinary variety just 300 meters away remains a favorite among guests. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Niels B., Thank you for reviewing your visit to our hotel. We’re glad you found comfort in our rooms and appreciated our team’s warm hospitality. However, we regret that parts of your dining experience and departure process fell short. Your feedback on pricing and selections helps us improve, and we’re reviewing options to enhance future offerings. We’re thrilled our prime location made exploring Rotterdam convenient. It’s rewarding to know your family stay met your expectations overall. We all hope we have the pleasure of seeing you again. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Guest, Thank you for taking the time to send us your rating. We’re delighted we could accommodate your early arrival and provide the additional amenities you requested. Our team always aims to ensure guest comfort through attentive service and our signature Sweet Bed by ibis bedding. That said, we sincerely regret some aspects of your stay fell short of expectations. Please know our housekeeping team is available around the clock to address any maintenance needs or refresh room items during your visit. Nonetheless, we’re glad our central Wijnhaven location served you well with its peaceful setting and proximity to local conveniences. The nearby Markthal food market remains a favorite spot for many visitors exploring Rotterdam’s vibrant heart. We are looking forward to welcoming you again. All the best. Ilse Operations Manager Ibis Rotterdam City Centre

Dear Kin W., Thank you for writing a review. We’re glad our central location served your family’s needs well. Still, we regret the maintenance and amenity issues you encountered. Our team takes pride in immediate problem resolution and welcomes direct communication during stays. We hope to have the opportunity to welcome you again. Kind regards, Kimberly General Manager Ibis Rotterdam City Centre

Dear Jessica, Thank you very much for your feedback. We’re pleased you appreciated your room’s comfort and our cleaning standards. Still, we regret the check-in experience didn’t meet our usual standards. Your feedback helps us improve guest interactions, particularly regarding information sharing. We’ve noted your booking system concern for review. Finally, we’re heartened that our friendly staff and loyalty program left a positive impression during your friends’ trip. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Kimberly General Manager Ibis Rotterdam City Centre

Dear Joanne, Thank you for providing your observations. It’s great to know our waterfront location served as a convenient base for your family trip. While our rooms undergo regular maintenance checks, we acknowledge your observations and will review our protocols. We’re also reevaluating how we communicate our sustainability initiatives to better align with expectations. We hope to be able to welcome you back for an improved stay. Kind regards, Kimberly General Manager Ibis Rotterdam City Centre

Dear Sharnelo, Thank you very much for your kind feedback. We are delighted you found our hotel to be such a great choice for your business stay. It’s wonderful that our team’s courteous approach contributed to your relaxing experience. We’re particularly pleased you highlighted our housekeeping team’s exceptional service and our staff’s good manners. We look forward to welcoming you back in the future. Kind regards, Kelly Ibis Rotterdam City Centre

Dear Malin, Thank you for letting us know your impressions. We are thrilled you had such a great time with us during your family trip. It’s wonderful to hear you found our rooms comfortable and appreciated our team’s warm service. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Kimberly General Manager Ibis Rotterdam City Centre

Dear Nigel, It was a pleasure to receive this kind review of your time with us. We are delighted to hear your stay at ibis Rotterdam City Centre met your expectations. Our team takes pride in providing friendly service and practical solutions like secure bike storage. It’s wonderful to know our central location near Oude Haven added convenience to your visit. We’re also thrilled you found your room comfortable and the booking process straightforward. We hope to welcome you back in the future. Best regards, Kimberly General Manager Ibis Rotterdam City Centre

Dear Tamsyn, We really appreciate your feedback. We are thrilled you had such a pleasant stay with us. Your kind words about our breakfast selection and room comforts mean a lot. We’re especially glad you found our staff welcoming and supportive throughout your visit. That said, we regret the technical hiccups during your booking process. We hope to welcome you back again in the future. Best wishes, Kimberly General Manager Ibis Rotterdam City Centre

Dear Sueanne, Please accept our sincere thanks for this kind feedback. It’s wonderful to know your time with us left such a positive impression. We’re delighted our team’s warm welcome extended seamlessly from check-in to breakfast service and beyond. Our staff takes pride in creating moments that matter for our Platinum members, and your note about the easy booking via the ALL App reinforces our commitment to seamless experiences. Hospitality like this is what defines our ibis spirit. We look forward to welcoming you back. Best wishes, Kimberly General Manager Ibis Rotterdam City Centre

Dear Lloyd, Thank you for reviewing your visit to our hotel. We’re pleased your room met your expectations and that our team’s welcoming approach contributed positively to your experience. That said, we take note of your comments regarding in-room amenities and wish to mention that coffee and tea facilities are available upon request to enhance your comfort. We hope to welcome you back for an improved experience in the future. Best wishes, Kimberly General Manager Ibis Rotterdam City Centre