Dear Carol, Thank you for taking the time to review your recent experience. We are delighted that you found our staff so friendly and helpful throughout your two-night stay. Our team genuinely enjoys making guests feel welcome, and it means a lot that you noticed their efforts. We are also pleased that you appreciated the thoughtful layout of your room and found the Sweet Bed by ibis bedding so comfortable. Our rooms are designed to make the most of every square metre, so your kind words about that are truly rewarding. It is wonderful that our breakfast buffet left such a strong impression on you, especially coming from the United States where breakfast culture is quite different. We take pride in offering a fresh and varied spread each morning, and hearing that it stood out makes our team smile. We look forward to welcoming you for another pleasant holiday. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Kevin, We are delighted that you had a very nice stay with us and that you slept so well. It is great to know our Sweet Bed by ibis bedding helped you rest comfortably. Our team is also pleased that you enjoyed the breakfast buffet and found everything clean and tidy throughout the hotel. We take great pride in keeping our rooms and common areas well looked after for every guest. We are happy that our central yet quiet location on the Wijnhaven harbor suited your trip as a couple. The entire team hope we can welcome you back again soon! Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Janis, We are thrilled that you found our hotel to be one of the best Ibis you have stayed at. Our team works hard to keep the property modern, clean, and well maintained, so it means a lot that you noticed every detail, from the spacious rooms and bathroom to the pleasant bar and lobby area. We are also glad you enjoyed our breakfast buffet so much. It is wonderful that the sausage and coffee stood out for you, and we will share your kind words with our kitchen crew. Above all, we are proud that every team member made you feel welcome. Your mention of the gentleman at check-in and the smooth arrival process has been passed on to him personally. Knowing that our service minded approach made your stay memorable is the best reward we could ask for. It would be our pleasure to have you return on another occasion. Very best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Mike, It was a pleasure to receive your kind feedback. We are thrilled that you found our hotel superb and loved the excellent location for your city break in Rotterdam. Our team works hard to provide a comfortable and welcoming stay, and it means a lot to us that you rated both your experience and the loyalty programme so highly. It would be a pleasure to welcome you back in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Grace, We are grateful for the time you took to review your recent visit. We are delighted that you enjoyed the riverside view from your room and found the bed comfortable for a good night’s rest. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight in your room and the presence of cobwebs, which is not the standard we strive for. Our team is always available to address any concerns on the spot, and we wish we could have resolved the remote issue and handled your feedback more attentively during your visit. We also note your remarks about value and departure, and appreciate you sharing these impressions with us. Nonetheless, it is rewarding to know that our central location by the Wijnhaven harbor provided a setting you could appreciate, with easy access to the Markthal and Rotterdam’s main attractions. We hope that we may be able to welcome you back. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Florence, We thank you for taking the time to provide us with your feedback. We are delighted you had a nice stay and that our team made you feel welcome. Our breakfast and your room also seem to have contributed positively to your visit. We look forward to welcoming you back for another visit. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Saira, Thank you for this high rating. We are delighted that you had such a comfortable stay with us. Our reception and domestic teams will be so pleased to know they made your visit special. It means a lot that you felt well looked after by everyone at the hotel. We are also glad you enjoyed our beautiful waterfront view and found our location so handy. Being just steps from Blaak Station and the Markthal makes it easy to explore Rotterdam. It would be an absolute pleasure to welcome you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Christopher, We appreciate you letting us know about your recent visit. We are delighted that you enjoyed your stay with us and that our location proved so convenient for exploring Rotterdam. Our team truly values your kind words about their friendliness and helpfulness, and it means a lot to us that you felt well looked after. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the bathroom amenities fell short this time, and our reception team is always available to provide extra towels whenever needed. We also understand your concern about the cost, and we are sorry if this was not made clear before your visit. Nonetheless, we are pleased that our central location made your trip so enjoyable, with the Markthal and Cube Houses just a short stroll away. Finally, we are glad that you value your ALL Classic membership and would recommend the programme to others. We do hope to be able to welcome you back in the future. Kindest regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ariadne, Thank you very much for your feedback. We are delighted that you found our team so welcoming and your room so comfortable. Our hotel is designed to offer a relaxing stay, and it is wonderful that you enjoyed these aspects of your visit. That said, we are sorry that the upkeep of your room did not fully meet your expectations. Our maintenance team works hard to keep everything in good order, and we will certainly take your feedback on board. Nonetheless, we are pleased that our location worked so well for your trip with friends, right in the heart of Rotterdam yet in a peaceful spot by the Wijnhaven harbour. We hope to see you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear L., Thank you for choosing us and for sharing your review. We are delighted that you always enjoy staying with our hotel chain and that our hospitality continues to make a positive impression on your visits. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our bathrooms are equipped with showers only, and we regret any shortcoming that affected your comfort. As for the connectivity, our team is always available to help resolve these situations on site. Nonetheless, we are glad you value the Accor loyalty programme and that you would recommend it to others. It means a lot that you took the time to share your constructive suggestion as well. We do hope to welcome you back for an improved experience. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Laura, Many thanks for sharing your review. We are delighted that you found our location so convenient for visiting your son and exploring Rotterdam with your family. It is great to hear that our team made you feel so welcome, and that the neighborhood’s charm added something special to your stay. We are also pleased that you enjoyed our breakfast buffet and found the hotel to be good value for your trips. We all look forward to seeing you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ronald A., Thank you for your valuable feedback. We are delighted that you found our location excellent and that our breakfast buffet met your expectations with its fresh food and wide variety. It is wonderful that your room felt spacious and clean, and that you enjoyed the view from your window. We are sorry your late check-out request could not be granted during this stay. Our team does offer late check-out subject to availability on the day, and we regret any disappointment this may have caused. Nonetheless, we are pleased that your welcome drink hit the mark and that you felt satisfied with your loyalty experience overall. Finally, our Wijnhaven location makes it easy to explore the cube houses, the Markthal, and the Maritime Museum, all within a short walk. We hope that we have the pleasure of welcoming you back in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Angus, Thank you for this high rating. We are thrilled that you found our location so convenient for exploring Rotterdam. Our team takes great pride in offering a warm welcome, so it means a lot that you appreciated their friendliness. We are also glad you enjoyed our breakfast buffet and found your room spotless. It is lovely to hear that the TV and free Wi-Fi served you well throughout your stay. It would be a pleasure to welcome you back in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Bob, Thank you for sharing your point of view. We are delighted that our reception team made such a charming impression during your stay. We are truly sorry to hear that several aspects of your experience did not meet your expectations. It is disappointing that the in-room facilities fell short of what you were looking for, and we understand how arriving after an overseas journey makes those small comforts all the more important. Coffee and tea making items are available on request at our hotel, and we regret that this was not made clear to you upon arrival. We are also sorry for the oversight with the bed linens during your two-night visit; our team provides daily housekeeping and is always on hand to address anything that may have been missed. Nonetheless, our quiet spot in the Wijnhaven harbor places you just a short stroll from Blaak Station, the Markthal, and the Foodhallen, making it a convenient base from which to discover Rotterdam. We hope you will consider staying with us again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Hemant L., We really appreciate this positive review of your recent visit. We are delighted that our reception and breakfast teams made such a great impression on you. It is wonderful to know you found them polite, professional, and welcoming throughout your stay. Our housekeeping team also takes pride in keeping every room spotless every day, so we are glad you appreciated their efforts. We are happy that your experience with our hotel and the ALL loyalty programme earned your highest recommendation. We would love to have you back. All the best, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ooi, Thank you for your positive feedback. We are delighted that you found your room comfortable and our service so welcoming. Our team takes pride in helping guests feel at home, and it is wonderful to know we hit the mark for you. We are also glad you appreciated our central location, with so many sights just a short walk away. We look forward to welcoming you back. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Aidan, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and enjoyed its cleanliness. Our team takes great pride in keeping every room fresh and welcoming, so it is lovely to hear that your stay was a nice one. Being in the quiet Wijnhaven area gives our guests the best of both worlds, a peaceful night and easy access to Blaak Station and the Markthal. We hope to welcome you back soon. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Rene, We appreciate you sharing your comments with us. We are delighted that our central location suited your business trip and that you found your room spotlessly clean. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how frustrating unexpected sounds can be when you need a calm environment to work. Please know that our team is always available to help find a quieter room should the need arise. Coffee and tea making facilities are available at our hotel on request, and we regret that this was not communicated to you sooner. Nonetheless, it is rewarding to read that our location in the Wijnhaven harbor made your visit a positive one overall. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Ilse Operations Manager Ibis Rotterdam City Centre

Dear Joerg, We really appreciate this positive review of your recent visit. We are delighted that you found our hotel a nice place to stay during your business trip. Our team takes real pride in offering a warm welcome, so it means a lot that you appreciated their friendliness. We are also glad our central location worked well for you. Being tucked away in the quiet Wijnhaven harbor yet so close to Blaak Station and the Markthal makes exploring Rotterdam easy, whether you are here for work or leisure. We hope to see you for another enjoyable stay, Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre