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ibis Rotterdam City Centre Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 8,219 reviews

ALLSAFE approved hotel

ibis Rotterdam City Centre
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+ 14 Services

Hotel extras

  • An ALLSAFE NSF Euro Consultants certified hotel

  • Free wifi

  • Cozy terrace in front on the waterside

  • 3 min walk to Blaak station

  • 500 m from the biggest European food court Markthal

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Rotterdam City Centre

Wijnhaven 12
3011 WP rotterdam
netherlands

Tel: +31107502520

Fax: (+31)10/7502530

Check-in from 15h00

Check out up to 12h00

  • BUS :  32 48 B5 BLAAK

  • By plane

    ROTTERDAM AIRPORT At 9km / 5.59 miles

  • By train

    ROTTERDAM BLAAK At 0.7km / 0.43 miles

  • By train

    ROTTERDAM CENTRAAL At 2.1km / 1.3 miles

GPS :51.917381, 4.488417

Hotel services

ibis kitchen lounge Non contractual photo

ibis kitchen lounge

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • 7 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 139 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Dutch
    • German
    • French
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • plugsconv
    • Shoe shine machine
Access to property
  • Parking Additional charge
    • On site
    • Public

Our accommodation(s)

At ibis Rotterdam City Centre all the rooms are welcoming, comfortable and cozy to ensure a pleasant stay whether you opt for a Double Room, Twin Room or a room with 3 beds. The hotel rooms are all equipped with the new Sweet Bed by ibis bedding for your comfort and a convenient bathroom.

Our guest reviews for
ibis Rotterdam City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,219 reviews

TripAdvisor Rating 4.5/5

1,233 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location for my needs

Customer review rating 4.0/5

Anonymous Families - 21/11/2021 Confirmed reviews ALL

This hotel met my requirements. Thanks

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. :-) Sincerely, Met vriendelijke groet, Susanne van de Vinne General Manager Ibis Rotterdam City Centre

Good stay.

Customer review rating 4.0/5

Enrico Families - 15/11/2021 Confirmed reviews ALL

Some noise till late nite due to guests in other rooms running thru the corridors

Dear Enrico, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Met vriendelijke groet, Susanne van de Vinne General Manager Ibis Rotterdam City Centre

well located nice service

Customer review rating 4.0/5

Vik Couples - 15/11/2021 Confirmed reviews ALL

The location of Ibis Rotterdam City Center is very good, public parking next door and a cheaper parking rate thanks to Ibis The breakfeast on the groundfloor with view on the canal and the Wilhelmina boat is very nice and gives a real city trip feeling the rooms are very quiet and the service is ok

Dear Vik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! :-) Kind regards, Met vriendelijke groet, Susanne van de Vinne General Manager Ibis Rotterdam City Centre

Well located and we enjoyed staying at IBIS

Customer review rating 4.5/5

Michel S. Couples - 14/11/2021 Confirmed reviews ALL

Very convenient for people who are visiting Rotterdam but there is a need for you to work on you staff (Not enough for receiving properly guests) and we had to wait for sometime while there was ONLY one staff who was working that specific day. You need to fix this and make sure that guests should not wait for long anymore.

Dear Michel, Thank you for taking the time to tell us about your experience at the ibis Rotterdam City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Met vriendelijke groet, Judit Operations Manager Ibis Rotterdam City Centre

Good location

Customer review rating 4.5/5

Sue Families - 09/11/2021 Confirmed reviews ALL

Very good

Dear Sue, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Met vriendelijke groet, Susanne van de Vinne General Manager Ibis Rotterdam City Centre

Hotel was fine for a budget offering - but lock things away when out of the room.

Customer review rating 2.5/5

Anonymous Families - 08/11/2021 Confirmed reviews ALL

Generally the room was comfortable and the hotel is well located. I do have two concerns - Our original booking was there but the extra night I added some weeks before arrival was not. Fortunately the hotel was able to accomodate us. We were however told we had to pay for it in cash which seemed odd. Secondly - one day when we returned from our time out we noticed a book and a silk pillowcase my daughter carries with her was missing and we thought possibly both items were caught up in the gathering up of laundry. We reported both to the desk when we checked out and were assured staff would be questioned and we would be informed of the results. We have never heard another word from them.

Good location, good hotel but dont book on All Accor website !

Customer review rating 3.5/5

Jul Business - 04/11/2021 Confirmed reviews ALL

Booked on Accor website. Although stay was fully refundable if cancelled more than 1 day before start, credit card was immediately charged. Had to change my booking from 1 to 2 nights. Impossible to do it directly on website so I cancelled the original booking (which, again, was fully cancellable) and made a new one. 3 weeks later, I am still fighting to get a refund of the original booking. Accor France call center blames hotel who blames IT system. Hell !

What a disappointment

Customer review rating 2.5/5

Jean Business - 28/10/2021 Confirmed reviews ALL

I’m used to Ibis hotels especially in Africa. In Europe, I mostly go the the Ibis Budget. This time I chose Ibis because I was traveling for business. I had a very unpleasant surprise to see that there were no « beauty » supplies in the bathroom. The soap tube was empty, there were no body milk or shampoo neither a small toothpaste. Even when I went to the reception, they didn’t provide any. I was hesitating for this trip in Rotterdam to go to NH Hotel as I have been there once and had a good experience. But as I’m an Accor regular customer, I choose the Ibis instead. I now know that I must avoid it in the future when I’m traveling for business. Also, as a loyal customer, I was expecting to receive at least a bottle of water but once again that didn’t happen…

Great location and clean facilities

Customer review rating 4.5/5

Christopher S. Friends - 26/10/2021 Confirmed reviews ALL

Very friendly staff, very helpful. Location great.

Nice room, well located, but check-in neither very efficient nor very friendly

Customer review rating 3.0/5

Frederic Solo - 26/10/2021 Confirmed reviews ALL

Hotel is well located closed to the city centre and rooms are nice and in excellent condition. The "pasta party" at the hotel the day before the Rotterdam marathon was a great idea. Nevertheless, the check-in process was quite slow and not very warm (it gives the impression that we bother the staff). The invoice I received is not reflecting exactly the services I took (fortunately, the total amount I ended-up paying was correct!).

One of the best ibis Hotels in a great location

Customer review rating 5.0/5

Michael Couples - 25/10/2021 Confirmed reviews ALL

Excellent location in the city center near the river. Rooms are spotless and staff is nice.

Rotterdam At Last!

TripAdvisor rating 5.0/5

mitchells52018 23/10/2021 TripAdvisor review

We always use Ibis Rotterdam Central when visiting our son, I cannot stress how happy we were to be checking in once again! The rooms were spotless as always, only disappointment we were unable to get a coffee in the morning as restaurant was unavailable.

Used to be great, not so much now

TripAdvisor rating 3.0/5

troubleinthecityt 13/10/2021 TripAdvisor review

Very sadly, because I used to love staying at this great value and centrally located hotel, it is now a shadow of its former self. I hope it’s only temporary and that this review will be out of date soon. All but one of the staff didn’t come back after the covid closure, and whole some of the new staff are great (especially the lady who welcomes you to the breakfast room), others seem bewildered, rude, or both - and there appears to be a general staff shortage. My room was not cleaned even when the “clean my room” sign was hung on the door. Breakfast was reduced in both quality and quantity - I am not an epidemiologist but there comes a point in time when “because of covid” is a nonsensical answer when asked why there is no longer any scrambled eggs.

Well located

Customer review rating 5.0/5

Matthieu Business - 12/10/2021 Confirmed reviews ALL

Well located, close to Blaak station with few stones away from major Rotterdam spots. Staff was nice and the room/bathroom quite comfy and large. Perfect for short stays.

A noticeable deterioration

Customer review rating 2.0/5

Anonymous Solo - 11/10/2021 Confirmed reviews ALL

This was my first time back to the hotel since the pandemic and the difference was really quite shocking. Almost all of the staff left and did not come back. Most of the new staff don’t know what they’re doing, they are not very friendly, and there was a general sense of chaos. When I checked in, instead of being greeted, the unsmiling person at reception just said to me “€120“. I’m sorry? Is that a way to welcome back a loyal guest? My room did not get cleaned despite the fact that I put the “please make up my room“ sign on it. My room was also very cold. One of the great things about this hotel used to be the breakfast. Using Covid as an excuse, many of the items are no longer available. I think it’s time to stop using Covid as an excuse for not having scrambled egg – it really does not make any scientific sense. On the positive side, though, the lady in control of checking people in for breakfast was friendly. The one remaining member of staff from the old days was great but she alone cannot fix all of the problems. It’s just very sad because it used to be a lovely hotel. It needs a root and branch rescue.

Nice room, bad breakfast.

Customer review rating 2.0/5

Charley Couples - 11/10/2021 Confirmed reviews ALL

The check-in and room were all very nice and easy. However, the breakfast we had paid for was badly stocked. There was no juice, no fruit, no grains, granola etc., no scrambled eggs, pancakes, or anything other than some bread rolls. More people complained about it, but we could net get our money back. Considering the price we paid for a near non-existent breakfast, we were very disappointed.

Good location bad breakfast service

TripAdvisor rating 4.0/5

Vacationer219981 Couples - 05/09/2021 TripAdvisor review

Hotel is very well located and has the accomodation requirements for 3 stars. Usually, we select hotel by location, quality of breakfast and good price/quality relation. We got very surprised by the nice photos of breakfast mentioned in the site and the reality. This situation occurs in August 28th, 2021 at 8:25 a.m. Mainly, just exists one type of bread, just one packed cheese (in the Country of cheeses), one small pack of corn flakes, no boiled eggs (we ask for it and answer was "no more eggs, sorry!" and we ask for napkins and the answer was "no napkins, sorry!". We hope that this situation was an exception and not the service that Management wants to provide.

Amazing time

TripAdvisor rating 5.0/5

Rico M Couples - 01/08/2021 TripAdvisor review

Super staff. Great location. Really good breakfast. Quick check in and out. Very friendly staff. Easy to reach and very clean. Best time had. The guy from the night shift was very helpful. The bed was soft and clean.

top location and super friendly staff

TripAdvisor rating 5.0/5

WendyGstormey 28/07/2020 TripAdvisor review

This hotel is at top location, near public transportation, shops, musea, bars, restaurants, but on a quiet street. the staff is super friendly. The rooms and hotel are very clean. check in/ out was quick and the hotel came up with a perfect sollution for not being able to have a buffet restaurant during COVID 19. I would stay here again!

Reasonable but basic hotel in good location

TripAdvisor rating 3.0/5

Gareth596 26/02/2020 TripAdvisor review

We stayed as a group of four friends over three nights at this modern style hotel in the attractive Maritime Quarter of Rotterdam close to the city centre. It is close to the delightful Markthal with its tempting array of shops and food outlets. The hotel facilities are reasonable but there was an underlying sense that corners had been cut to keep down costs. We had just one towel each in our bathroom, the breakfast service was basic and at times chaotic with food shortages and a broken down self-service coffee/tea machine. The bar only seemed to be open when staff were available and was actually closed at 23.00 on a Saturday evening with a mystified queue of hotel residents forming without any information being offered about what was going on. The front desk, catering, housekeeping and bar staff were all pleasant to positively welcoming and there was a generally friendly ambiance about the place which we liked. We were offered a five euro rebate if we went without a daily room refresh - an easy offer to decline we felt! All in all, we felt the company accountants had more say over the operation than the hospitality professionals who do the valuable frontline work.

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