Dear Angus, Thank you for this high rating. We are thrilled that you found our location so convenient for exploring Rotterdam. Our team takes great pride in offering a warm welcome, so it means a lot that you appreciated their friendliness. We are also glad you enjoyed our breakfast buffet and found your room spotless. It is lovely to hear that the TV and free Wi-Fi served you well throughout your stay. It would be a pleasure to welcome you back in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Bob, Thank you for sharing your point of view. We are delighted that our reception team made such a charming impression during your stay. We are truly sorry to hear that several aspects of your experience did not meet your expectations. It is disappointing that the in-room facilities fell short of what you were looking for, and we understand how arriving after an overseas journey makes those small comforts all the more important. Coffee and tea making items are available on request at our hotel, and we regret that this was not made clear to you upon arrival. We are also sorry for the oversight with the bed linens during your two-night visit; our team provides daily housekeeping and is always on hand to address anything that may have been missed. Nonetheless, our quiet spot in the Wijnhaven harbor places you just a short stroll from Blaak Station, the Markthal, and the Foodhallen, making it a convenient base from which to discover Rotterdam. We hope you will consider staying with us again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Hemant L., We really appreciate this positive review of your recent visit. We are delighted that our reception and breakfast teams made such a great impression on you. It is wonderful to know you found them polite, professional, and welcoming throughout your stay. Our housekeeping team also takes pride in keeping every room spotless every day, so we are glad you appreciated their efforts. We are happy that your experience with our hotel and the ALL loyalty programme earned your highest recommendation. We would love to have you back. All the best, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ooi, Thank you for your positive feedback. We are delighted that you found your room comfortable and our service so welcoming. Our team takes pride in helping guests feel at home, and it is wonderful to know we hit the mark for you. We are also glad you appreciated our central location, with so many sights just a short walk away. We look forward to welcoming you back. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Aidan, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and enjoyed its cleanliness. Our team takes great pride in keeping every room fresh and welcoming, so it is lovely to hear that your stay was a nice one. Being in the quiet Wijnhaven area gives our guests the best of both worlds, a peaceful night and easy access to Blaak Station and the Markthal. We hope to welcome you back soon. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Rene, We appreciate you sharing your comments with us. We are delighted that our central location suited your business trip and that you found your room spotlessly clean. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how frustrating unexpected sounds can be when you need a calm environment to work. Please know that our team is always available to help find a quieter room should the need arise. Coffee and tea making facilities are available at our hotel on request, and we regret that this was not communicated to you sooner. Nonetheless, it is rewarding to read that our location in the Wijnhaven harbor made your visit a positive one overall. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Ilse Operations Manager Ibis Rotterdam City Centre

Dear Joerg, We really appreciate this positive review of your recent visit. We are delighted that you found our hotel a nice place to stay during your business trip. Our team takes real pride in offering a warm welcome, so it means a lot that you appreciated their friendliness. We are also glad our central location worked well for you. Being tucked away in the quiet Wijnhaven harbor yet so close to Blaak Station and the Markthal makes exploring Rotterdam easy, whether you are here for work or leisure. We hope to see you for another enjoyable stay, Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Clara, We appreciate your thoughtful review. We are delighted that you found our reception staff so helpful and friendly, it is the kind of welcome we love to give every guest. We are also glad the modern design and cleanliness of the hotel matched what you hoped for from a mid-price chain. Our team works hard to create a comfortable and inviting space, and knowing you left with such a positive impression means a great deal to us. We look forward to welcoming you back for another excellent experience with us. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Rachelle, We are delighted that our team made you feel so cared for during every stay. Kimberly, Ilse, Kisha, Edwin, and all our staff truly enjoy welcoming you back, and it means a lot to them that you remember their names. It is wonderful that you start each day with our breakfast buffet and that our chefs help set the right tone for your mornings. We are also glad our location in the quiet Wijnhaven harbor works so well for you, with everything just a short stroll away. Your loyalty and your Gold membership with Accor inspire us to keep doing what we love. Knowing that you contact us directly each year and that we have been part of your Rotterdam visits for over a decade is something our whole team cherishes. We all look forward to seeing you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Margaret, Thank you very much for this kind review. We are delighted that you found your stay so comfortable and that our waterside setting made it even more pleasant. Our team takes real pride in offering a warm welcome, so it means a lot to hear that everyone was helpful and that the whole experience felt smooth from start to finish. We are also glad you value your Silver membership and the ALL loyalty programme. It is always a pleasure to look after our loyal guests. We look forward to welcoming you back for another excellent experience with us. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Gary, Thank you for sharing such a valuable review. We are glad you found our location so convenient and enjoyed watching the city come alive from the breakfast table next to the canal. It is great that your sleeping room gave you the rest you needed and that our front desk team made you feel welcome, from check in right through to that popsicle. We value your loyalty and it means a lot that you chose to stay with us even when booking through Delta this time. Our team takes pride in delivering the same warm Accor service you have come to expect, and hearing that you would recommend us so highly truly makes our day. We look forward to welcoming you back for another visit. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Fiona, We really appreciate your feedback. We are delighted you found your family room spacious and clean, as well as enjoyed the lovely view during your stay. Learning that your arrival, check-in process and our team’s service met your expectations is especially rewarding. It is also wonderful to hear you took advantage of the convenient luggage lockers. However, we regret the shortcomings with the towels and the discontinuation of the bike rental at our location. We understand how these aspects could have affected your comfort and your plans in exploring Rotterdam, and we will certainly take your observations on board. Nonetheless, your appreciation for our central location and excellent access to transport, shops, and bars nearby is very encouraging. We are pleased you enjoyed reliable WiFi as well as great value for money throughout your visit. We look forward to welcoming you back on a future trip. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Kirri, Thank you for taking the time to share your thoughts with us. We are delighted you had a pleasant stay with us. Our team takes great pride in providing professional and warm service, and it is rewarding to hear you felt supported and at ease throughout your trip. Knowing you enjoyed our team’s hospitality and that you felt welcomed by everyone means a lot to us. However, we are sorry the convenience of accessing certain hotel facilities or services did not completely match your expectations. We also take note of your honest reflections on the loyalty program, and we will keep this in mind moving forward. Finally, we are happy you enjoyed our prime location in the heart of Rotterdam, surrounded by many dining spots and attractions just a short stroll away. The vibrant setting of the Wijnhaven harbor is one we are glad you could experience. We hope we have the opportunity of seeing you again in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Lea, Thank you for your positive feedback. We are very glad you enjoyed your stay with us and found our hotel modern and welcoming. It is wonderful to hear you had a restful night thanks to the beds and appreciated the atmosphere in such a central spot. Our team is delighted that you were pleased with the friendly service and that Adriana was able to make your experience even more pleasant. We also value your loyalty as a Classic member and are grateful you would recommend both the ibis Rotterdam City Centre and our loyalty programme to others. Your feedback encourages us to keep working on making each visit special, especially for guests exploring the heart of Rotterdam. We hope you will return for a memorable stay. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ali, It was a pleasure to receive your kind feedback. We are glad you chose our hotel for your family visit and pleased to hear that you enjoyed your stay at ibis Rotterdam City Centre. Our team appreciates your top marks and it is great to know you would warmly recommend both our hotel and the loyalty programme. Your trust in us motivates our staff to continue offering warm, reliable hospitality to every guest. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Nancy, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you and your husband enjoyed staying with us for your business and leisure trip. Our team is grateful to hear you found your room spotless, the beds relaxing, and the atmosphere comfortable throughout your nine days here. It’s also wonderful that you appreciated our central position with quick access to transport, and liked using the outside lounge and canal-side tables. We love knowing the nearby shops and food options made your visit more convenient. Our staff feels proud that you found everyone friendly and helpful. Our team values your loyalty as an ALL Accor Classic member and your kind words about being happy to recommend us to others. Thank you for highlighting how our location made it easy to discover Rotterdam and the services helped make your stay enjoyable. We look forward to the pleasure of seeing you again. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Phil, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are glad you found your room comfortable during your family stay with us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. It is unfortunate that the facilities in the bathroom did not deliver the reliable experience we strive for. We understand this had a significant impact on how you felt about the visit overall. Nonetheless, it is great that our hotel’s location in the city centre worked well for your plans in Rotterdam. Our goal is always to provide a convenient starting point for exploring the city. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ignacio, We appreciate your candid feedback; thank you. We are truly glad you enjoyed the inviting atmosphere and the assistance our team provided during your recent business stays. Our friendly staff works hard to make every guest feel comfortable and well cared for, so your recognition means a lot to us. That said, we are sorry the technology did not meet your expectations. Our hotel offers free Wi-Fi throughout all guest areas, and we are always here to help if you have issues during your visit. Nonetheless, we are delighted you appreciated our central spot in Rotterdam as well as our ALL loyalty program. It is great that you would recommend us so highly to friends and colleagues. Your feedback highlights how our location and team spirit can make a real difference for travelers in the city. We all look forward to welcoming you back in the future! Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Adam, It is disheartening to learn that we fell short of your expectations. We are pleased you found the team welcoming throughout your visit and that the atmosphere in your guest room contributed to a pleasant stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that our approach to certain amenities and the associated charges left you feeling disappointed, especially as we always aim to ensure our guest services offer convenience and value. Nonetheless, it is good to know you appreciated the cleanliness maintained during your visit, and we hope this aspect allowed for a more comfortable experience with us. We hope you will consider staying with us again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre