ibis Rotterdam City Centre 3 stars

Customer review rating (ALL Rating) 4.4/5 1,391 reviews

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ibis Rotterdam City Centre - Image 1
ibis Rotterdam City Centre - Image 2
ibis Rotterdam City Centre - Image 3
ibis Rotterdam City Centre - Image 4
Wijnhaven 12, 3011 WP ROTTERDAM, Netherlands

Description

Hotel extras

  • Modern urban city center hotel

  • Pet friendly

  • Cozy terrace in front on the waterside

  • 3 min walk to Blaak station

  • 500 m from the biggest European food court Markthal

Our accommodation(s)

Hotel location

ibis Rotterdam City Centre

Wijnhaven 12
3011 WP ROTTERDAM
Netherlands

GPS:51.917381, 4.488417

Telephone
Fax +31 10 750 2530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ibis kitchen lounge

Non contractual photo

ibis kitchen lounge

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,391 reviews

TripAdvisor Rating  4.5/5  1,332 reviews

Certificate of excellence 2023

Comfortable and well situated

Customer review rating 4.5/5

Franck V. Business - Confirmed reviews ALL

Staying at the ibis Rotterdam City Centre is always a pleasure for me during my business trips: it is well located in the historical part of the city, less than 5 minute walk from Maritim Museum, Blaak station, the covered market, many restaurants and cafes. Rooms are comfortable and quiet, always very clean. Breakfast is also enjoyable before starting a new day, as it offers good choice of food. Finally, I find the staff friendly and professional. Last but least, this hotel offers a good value for money and I could well consider it for a leisure trip.

Dear Franck, Thank you for taking the time to share your review. We are truly heartened by your enthusiastic comments and it's wonderful to hear that your stay with us was up to your satisfaction. We are pleased that you appreciated the comfort of our rooms, our strategic location in the historical part of Rotterdam, and the high standards of cleanliness we maintain. It's also great to know that our breakfast selection provided a good start to your day and that you found our staff to be both friendly and professional. Your recognition of the value we provide is especially gratifying, and we're delighted that ibis Rotterdam City Centre could contribute positively to your business trips and potential leisure stays. We hope we will have the opportunity to see you again in the future. Best regards, Judit Operations Manager Ibis Rotterdam City Centre

really bad

Customer review rating 0.5/5

Gerrit V. Business - Confirmed reviews ALL

Dear Team, I wanted to share some feedback regarding my recent stay at your hotel. Unfortunately, it was not a pleasant experience. Upon arrival, I noticed that there was only one person attending to guests at the counter, while two other staff members were visible in the background but not assisting. This left a poor first impression. When I entered my room, I found it to be dirty. There was a large black spot on my pillow, and only one pillow was provided. Additionally, the sheets had hair on and under them. To make matters worse, a lady from the reception knocked on my door asking if I had ordered a heater because the A/C was off. Although it wasn't me who made the request, I took the opportunity to ask for a new pillow. She promptly brought me two pillows and questioned why there was only one initially. I also showed her the dirty bathroom sink, to which she responded that there was nothing she could do because the spots had apparently melted into the material due to poor choice of materials. Since I was only staying for one night, I decided to let it go, even though she offered to change my room. The next morning, during check-out, the lady at the counter was grumpy, did not smile, and was not talkative at all, contributing to an overall unpleasant experience. Given these issues, I would recommend that my company consider another hotel for future stays. However, I understand that your hotel is the closest to our location. Thank you for your attention to these matters.

Dear Mr. V., Thank you for taking the time to share your feedback. We are deeply sorry to learn that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. We take your comments about the cleanliness of the room very seriously. Our housekeeping team typically maintains high standards, and we will review our procedures to ensure consistent quality. We also acknowledge your concerns about the bathroom sink. We strive to maintain all our facilities to the highest standards and we appreciate your bringing this to our attention. Moreover, we are sorry to hear about your experience during check-in and check-out. Our team is typically known for their friendliness and efficiency, as we pride ourselves on providing excellent service. We will use your feedback to reinforce our training and improve our guest interactions. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Judit Operations Manager Ibis Rotterdam City Centre

ok but could use some fresh paint

Customer review rating 3.0/5

Mazzi Business - Confirmed reviews ALL

Shower was broken and I did not receive an invoice as promised

Dear Martina Thank you for your feedback concerning our hotel. We regret to learn that your experience did not meet your expectations. Our team strives to maintain high standards of cleanliness and comfort, so we apologize for any shortcomings you encountered. We will review our maintenance procedures to ensure all room amenities, including showers, are in perfect working condition. Regarding the invoice issue, we have notified our front desk team to improve our check-out process and ensure all guests receive their invoices promptly. I have now send the invoice in the email. We hope you were able to enjoy our hotel's prime location in the heart of Rotterdam. We appreciate your valuable feedback and hope you'll give us another chance to provide you with a more satisfying experience in the future. Best regards, Judit Operations Manager Ibis Rotterdam City Centre

Perfect stay!

TripAdvisor rating 5.0/5

903JJC TripAdvisor review

Perfect stay in the middle of Rotterdam City. We had a nice and clean room facing the water. The hotel looks very cosy, warm, but also modern. Breakfast was delicious and the staff was very nice. Perfect location for shopping and do some sight seeing in Rotterdam.

Dear Guest, Thank you for this great review. We're thrilled that your time with us was enjoyable. We are delighted that you found your room to your liking, providing comfort with its waterfront view, and that our staff's friendliness contributed positively to your stay. It's great to hear that our breakfast selection started your day on a high note, and that our central location offered the convenience you required for shopping and exploring the vibrant sights of Rotterdam. We look forward to welcoming you back soon. Kind regards, Judit Operations Manager Ibis Rotterdam City Centre

Quite hotel; too bad no breakfast in included.

Customer review rating 4.5/5

Dirk H. Business - Confirmed reviews ALL

Fast check-in/check-out. Quite hotel.

Dear Dirk, Thank you for taking the time to share your review. We are pleased to hear that you had a positive experience overall at our hotel. It's wonderful to know that you found our hotel to be tranquil and appreciated the efficiency of our check-in and check-out processes. At ibis Rotterdam City Centre, we strive to provide a peaceful environment for our guests, especially given our location in a quiet area of the Wijnhaven harbor. While we do offer a breakfast buffet, it is not included in the room rate to allow our guests flexibility in their dining choices. Our breakfast is available for €16 per adult and €8 per child, served from 7-10 on weekdays and 7-12 on weekends. We hope we will have the opportunity to see you again in the future. Best regards, Judit Operations Manager Ibis Rotterdam City Centre

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Other web-users rate our hotel

  • 1,198 reviews 9.5/10 Location
  • 1,184 reviews 6.2/10 Room
  • 980 reviews 8.6/10 Service
  • 22 reviews 8.7/10 WiFi
  • 493 reviews 6.7/10 Breakfast
  • 485 reviews 6.7/10 Cleanliness
  • 176 reviews 8.4/10 Vibe
  • 116 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.