Dear M. H., We thank you for taking the time to provide us with your feedback. We are delighted that you had a very good experience at our hotel and that you particularly appreciated the coffee service. However, we are sorry that the TV placement made it difficult to move around the bed. Our team takes note of your suggestion about positioning it higher or in a different location. We always want our guests to feel at ease in their rooms. Nonetheless, we are glad you enjoyed our wonderful location in the quiet Wijnhaven area, just a short walk from the Markthal and Blaak Station. We hope that we have the pleasure of welcoming you back. With very best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Svetoslava, Thank you very much for this kind review. We are delighted that you found our location ideal for your family trip. Our hotel sits in a quiet corner of the Wijnhaven harbor, yet everything you need is just a short stroll away. It is wonderful that your stay felt comfortable and frictionless. Our team takes real pride in making every guest feel at home, and we are especially pleased that the blond lady could bring a cup of tea to your daughter when she was feeling unwell. We will make sure she hears about your lovely words. We look forward to welcoming you back. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ronald, Thank you for taking the time to share your feedback. We are thrilled that you found our location the best and that your stay was very pleasant. Our hotel sits in a quiet spot on the Wijnhaven harbor, just steps from the Rotterdam Foodhallen and the Markthal, so it is great to know you could make the most of it. We would love to welcome you back on many more occasions. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Christopher, Thank you for your valuable feedback. We are delighted that you found our reception team so helpful and that checking in and out felt effortless. It is wonderful to know you had a smooth arrival and departure, as we want every guest to feel at ease from the moment they walk through our doors. Your appreciation for our central location means a lot. Sitting quietly on the Wijnhaven harbor, the hotel offers a peaceful base just steps from the Rotterdam Foodhallen and the Markthal, making it simple to explore the city. We are also pleased that your room felt both comfortable and clean throughout your family stay. Knowing you had a restful experience with us is the best compliment we could receive. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Gisela, Thank you for providing your observations. We are delighted that our team left such a strong impression on you and that you rated their service so highly. It is heartening to know they were the highlight of your stay. However, we are truly sorry to hear that several aspects of your visit did not meet your expectations. The inconvenience caused by the lift availability must have been frustrating, and we regret the impact it had on your time with us. We also understand your concerns regarding the housekeeping details you encountered and the cleanliness oversights in your room. Our reception team is always available to help resolve such matters promptly when they arise. Regarding the luggage storage, our lockers do operate on a paid basis, and we appreciate you sharing your thoughts on this. We are also sorry that your experience with our online contact channels proved difficult and that the WiFi connection was inconsistent during your stay. Nonetheless, we are grateful that you took the time to mention the friendliness of our entire staff, as their dedication to our guests is something we take great pride in. We look forward to welcoming you back. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Nicole, Thank you for taking the time to review your recent experience. We are delighted that you enjoyed our central location and the convenience of having parking right next door. It is also wonderful to know that you have consistently had good experiences with Ibis Hotels and that our team gave you a friendly and helpful welcome. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you encountered in the room, particularly the floor condition, the issue with the shower, and the noise from the climate control system. Our reception team is always available to assist with such matters on the spot, and we are pleased that you were able to open the window for fresh air. Nonetheless, we are glad that our team informed you about the upcoming room refurbishments. It means a lot to us that you plan to return, and we are confident your next visit will be a more comfortable one. It would be a pleasure to welcome you again. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Christina, We appreciate your thoughtful review. We are delighted that our location made it so easy for you to explore Rotterdam. Having Blaak Station, the Markthal, the Cube Houses, and the Maritime Museum all within walking distance is something we love about our spot in the Wijnhaven harbour. Our team truly values creating thoughtful moments for our guests, so we are happy the birthday balloons and gift added a special touch to your weekend. It is wonderful that you found our staff polite, friendly, and helpful throughout your stay. We are also glad you appreciated the skip cleaning option and that your room felt so comfortable you hardly needed it refreshed. Knowing you found the hotel quiet at night and the booking process smooth makes us proud of the experience we aim to deliver. We look forward to welcoming you back for another excellent experience with us. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Alan, Thank you for taking the time to share details of your recent visit. We sincerely apologize that your experience fell short in some areas. Your comfort matters greatly to us, and we regret that the in-room supplies did not meet your expectations. Our reception team is available around the clock and would have been happy to provide extra linens or any additional items you needed during your stay. We also take note of your feedback about the overall presentation of the room and will keep it in mind as we continue to welcome guests. We hope you will consider staying with us again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Kira, Thank you for your positive feedback. We are delighted that you found our hotel clean and quiet during your stopover. It is great to hear our central location worked so well for your business trip. Our team takes real pride in offering a restful stay in the heart of Rotterdam, and your satisfaction with all three aspects means a lot to us. The entire team looks forward to welcoming you back in the future. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Tatjana, We are grateful for the time you took to review your recent visit. We are delighted that our team and the cleanliness made such a positive impression during your stay. Knowing you returned for a second visit is wonderful. That said, we are sorry some aspects of the room did not meet your expectations. We value your observations about the general upkeep and will keep them in mind. Nonetheless, we are thrilled you appreciated the central yet peaceful location, the convenient nearby parking, and the charming view from your window. We look forward to the pleasure of welcoming you back. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Carol, Thank you for taking the time to review your recent experience. We are delighted that you found our staff so friendly and helpful throughout your two-night stay. Our team genuinely enjoys making guests feel welcome, and it means a lot that you noticed their efforts. We are also pleased that you appreciated the thoughtful layout of your room and found the Sweet Bed by ibis bedding so comfortable. Our rooms are designed to make the most of every square metre, so your kind words about that are truly rewarding. It is wonderful that our breakfast buffet left such a strong impression on you, especially coming from the United States where breakfast culture is quite different. We take pride in offering a fresh and varied spread each morning, and hearing that it stood out makes our team smile. We look forward to welcoming you for another pleasant holiday. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Kevin, We are delighted that you had a very nice stay with us and that you slept so well. It is great to know our Sweet Bed by ibis bedding helped you rest comfortably. Our team is also pleased that you enjoyed the breakfast buffet and found everything clean and tidy throughout the hotel. We take great pride in keeping our rooms and common areas well looked after for every guest. We are happy that our central yet quiet location on the Wijnhaven harbor suited your trip as a couple. The entire team hope we can welcome you back again soon! Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Janis, We are thrilled that you found our hotel to be one of the best Ibis you have stayed at. Our team works hard to keep the property modern, clean, and well maintained, so it means a lot that you noticed every detail, from the spacious rooms and bathroom to the pleasant bar and lobby area. We are also glad you enjoyed our breakfast buffet so much. It is wonderful that the sausage and coffee stood out for you, and we will share your kind words with our kitchen crew. Above all, we are proud that every team member made you feel welcome. Your mention of the gentleman at check-in and the smooth arrival process has been passed on to him personally. Knowing that our service minded approach made your stay memorable is the best reward we could ask for. It would be our pleasure to have you return on another occasion. Very best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Mike, It was a pleasure to receive your kind feedback. We are thrilled that you found our hotel superb and loved the excellent location for your city break in Rotterdam. Our team works hard to provide a comfortable and welcoming stay, and it means a lot to us that you rated both your experience and the loyalty programme so highly. It would be a pleasure to welcome you back in the future. Kind regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Grace, We are grateful for the time you took to review your recent visit. We are delighted that you enjoyed the riverside view from your room and found the bed comfortable for a good night’s rest. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight in your room and the presence of cobwebs, which is not the standard we strive for. Our team is always available to address any concerns on the spot, and we wish we could have resolved the remote issue and handled your feedback more attentively during your visit. We also note your remarks about value and departure, and appreciate you sharing these impressions with us. Nonetheless, it is rewarding to know that our central location by the Wijnhaven harbor provided a setting you could appreciate, with easy access to the Markthal and Rotterdam’s main attractions. We hope that we may be able to welcome you back. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Florence, We thank you for taking the time to provide us with your feedback. We are delighted you had a nice stay and that our team made you feel welcome. Our breakfast and your room also seem to have contributed positively to your visit. We look forward to welcoming you back for another visit. Best wishes, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Saira, Thank you for this high rating. We are delighted that you had such a comfortable stay with us. Our reception and domestic teams will be so pleased to know they made your visit special. It means a lot that you felt well looked after by everyone at the hotel. We are also glad you enjoyed our beautiful waterfront view and found our location so handy. Being just steps from Blaak Station and the Markthal makes it easy to explore Rotterdam. It would be an absolute pleasure to welcome you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Christopher, We appreciate you letting us know about your recent visit. We are delighted that you enjoyed your stay with us and that our location proved so convenient for exploring Rotterdam. Our team truly values your kind words about their friendliness and helpfulness, and it means a lot to us that you felt well looked after. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the bathroom amenities fell short this time, and our reception team is always available to provide extra towels whenever needed. We also understand your concern about the cost, and we are sorry if this was not made clear before your visit. Nonetheless, we are pleased that our central location made your trip so enjoyable, with the Markthal and Cube Houses just a short stroll away. Finally, we are glad that you value your ALL Classic membership and would recommend the programme to others. We do hope to be able to welcome you back in the future. Kindest regards, Ilse Operations Manager Ibis Rotterdam City Centre

Dear Ariadne, Thank you very much for your feedback. We are delighted that you found our team so welcoming and your room so comfortable. Our hotel is designed to offer a relaxing stay, and it is wonderful that you enjoyed these aspects of your visit. That said, we are sorry that the upkeep of your room did not fully meet your expectations. Our maintenance team works hard to keep everything in good order, and we will certainly take your feedback on board. Nonetheless, we are pleased that our location worked so well for your trip with friends, right in the heart of Rotterdam yet in a peaceful spot by the Wijnhaven harbour. We hope to see you again in the future. Best regards, Ilse Operations Manager Ibis Rotterdam City Centre