Dear Zsolt, Thank you very much for your kind feedback. We are delighted that you found our hotel to be good value for money and that your family stay was a pleasant one. Our location next to Erasmus University makes it easy to combine visits with business or study, and we are glad you appreciated having convenient parking right behind the hotel. We are also pleased that your spacious room gave you the comfort you needed during your stay. The entire team looks forward to welcoming you back for a future visit. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Agnes, Thank you very much for your feedback. We are pleased that your overall stay at Novotel Rotterdam Brainpark left you with a sense of satisfaction. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. The consistency of our daily housekeeping and the replacement of towels should have been more reliable, and we regret the oversight. We also acknowledge your thoughts on the room amenities and the breakfast offering, and your feedback will be taken into consideration. We hope you were able to take advantage of our convenient location next to the Kralingse Bos and the quick metro link to the city centre. We look forward to welcoming you back on a future trip. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Leonard, Please accept our sincere thanks for this kind feedback. We are delighted that you found our front desk team so welcoming after your long journey from the United States. It is wonderful to hear that the two young women at reception were able to find you a room for an early check-in, helping you rest and feel refreshed for the rest of your day. We also appreciate your thoughtful approach to the environment by reusing your towels during your stay. Small gestures like yours make a real difference. Your perfect recommendation scores mean a great deal to us, both for Novotel and the ALL loyalty programme. We are glad that your trip got off to such a smooth start with us. We look forward to welcoming you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Shiani, Thank you for your positive feedback. We are delighted that your one-night stay with us was so lovely. It is wonderful that you chose our hotel to celebrate such a special occasion, and we are glad the birthday card and chocolate plate added a personal touch to your partner’s day. Our team is thrilled that you found your room clean, spacious, and beautiful. The ladies at the front desk will be especially happy to know they made your check-in and check-out a pleasant experience. We look forward to welcoming you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Miriam E., Thank you for taking the time to share your feedback with us. We are glad that our breakfast buffet left a positive impression during your business stay. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the in-room facilities and the temporary unavailability of our fitness centre. The cleanliness of your accommodation also fell below the level we strive for, and we are sorry for any discomfort this caused. We hope you will consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Allerdiena, Thank you for reviewing your visit to our hotel. We are glad you had a good overall experience and found our location convenient for your conference. That said, we are sorry for the shortcomings you encountered with access to our facilities. Our fitness centre is located on the second floor and is open from 7 AM - 11 PM for all our guests. We also want you to know that our team is always available at reception to help you find the most comfortable way to move around the hotel. Nonetheless, we are pleased that our proximity to the Erasmus University and the Brainpark business area worked well for your business trip. We hope that you will return on a future occasion. All the best, Elodie van der Waal, Front Office Supervisor

Dear Alessandro, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your arrival experience and the difficulty with your room allocation are not reflective of the service we aim to provide, and we regret the frustration this caused you. The superior twin room you booked should have been available upon your arrival, and we understand how disappointing it was to face delays and uncertainty before being moved to the correct category. We are also sorry that the second room did not meet our usual standards of freshness, and that the bathroom fittings and water flow fell short of what you rightfully anticipated. Cleanliness oversights such as the ones you described are taken seriously, and we will share your comments with our team to ensure greater attention to detail. We appreciate you mentioning that our reception staff were friendly, and we acknowledge that they could have handled your situation with more assurance and follow-through. Finally, we are glad that despite the challenges, you noticed the efforts of our housekeeping colleagues, who work hard to maintain a comfortable environment for our guests. We do hope to be able to welcome you back for a better experience. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear l., Thank you for writing a review. We are glad that you found our hotel to be a great choice considering its price point and that your family was able to make the most of our location for getting around the area. Exploring nearby towns with easy access to Rotterdam is one of the advantages many of our guests appreciate, and it is lovely to hear that this suited your plans as well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that costs related to certain services and in-room comforts play a big part in your overall experience. Our team is always on hand to bring amenities to your room promptly upon request, and we regret that the bedding arrangements were not as comfortable for your family as you had hoped. We also realize how important it is for families to feel at ease in our public spaces and are grateful for your thoughts on children’s activities in the hotel. Nonetheless, we are delighted you would consider staying with us again and that our setting helped you make the most of public transport and day trips. Our proximity to the highlights of Rotterdam and convenient travel links is something we continually aim to offer every guest. We hope to see you again in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Graham, Thank you for taking the time to share your thoughts with us. We are pleased that you enjoyed our breakfast and that our team could provide a welcoming meal for your group. It is great to hear that the arrangements suited your family needs. However, we are sorry that your expectations for a few aspects of your stay were not fully met. Our team always aims to offer a simple and satisfying menu in the bar, and we try to meet every guest’s room preferences, though we are sometimes limited by room availability and configuration. On a positive note, we are glad our location close to public transport made getting into town convenient for your group. We would love to have you return in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Atish, Thank you for sharing such a valuable review. We are grateful that you highlighted the friendliness of both our restaurant team and other staff members, as well as your overall positive impression of your visit. It is pleasing to know that you felt well cared for when our team responded to your request. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important it is to receive clear information about the hotel’s status, and we regret that the ongoing improvements were not communicated ahead of your arrival. The need to request basic room items and the delay in room servicing did not reflect the high standard that we strive for, and we appreciate you drawing our attention to these matters. Nonetheless, your feedback reinforces our aim to provide consistently warm service and support throughout each visit, and we thank you for acknowledging the assistance provided by our staff after your call, especially in resolving your concerns promptly. We hope to see you again soon. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Alexandru, Thank you for taking the time to share details of your recent visit to our hotel. We are sorry that the room facilities, the amount of complimentary water provided, and the prices of drinks in the lobby did not meet your expectations. We also understand your frustration with the ID verification required for the self-service alcohol system and appreciate you sharing your perspective on this. Your comments are valuable to us, and we will make sure they are shared with the relevant teams. While we are pleased that our location suited your needs, we truly regret that the overall experience has left you feeling that you would not return. We hope we can have the opportunity to change that impression in the future. Kindest regards, Elodie van der Waal, Front Office Supervisor

Dear Francois, We appreciate you letting us know about your recent visit. We are delighted that you enjoyed your stay and found both your room and our staff to your satisfaction. Our team strives to make guests feel comfortable and welcome, so your kind words mean a lot to us. Still, we are sorry that some aspects did not match your expectations. We regret that the bedding and refreshment options in your room were not to your personal taste and that the hotel's access could have been more straightforward. Your comments help us better understand what matters to our guests. Nonetheless, we are glad you made the most of your membership with the Accor loyalty programme and that your overall experience was enjoyable during your time at Novotel Rotterdam Brainpark. We look forward to welcoming you back for another visit. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Chris, Thank you for this high rating. We are happy that you enjoyed the comfort and amenities during your stay. Our team values your praise of our breakfast and our location, and your positive experience as an ALL member. We hope to welcome you back for another enjoyable visit. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Raymond, Thank you for reviewing your visit to our hotel. We are glad you found your room inviting and enjoyed a good start to your day with our breakfast buffet. Our team is always happy to provide a welcoming experience. That said, we are sorry that aspects of your room comfort and fees for on-site parking did not meet your expectations. We take your feedback seriously and will keep it in mind as we continue to serve our guests. Our hotel offers convenient parking behind the building for easy access, though a fee applies to support a secure and maintained facility. Nonetheless, our team values your overall satisfaction and appreciates your loyalty as a Classic member of ALL Accor. Your positive impression means a lot to us. We hope we have the opportunity of seeing you again in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear S., It was a pleasure to receive this great review. We truly value your appreciation for our helpful team and the range of extra touches that made your family stay more enjoyable. It is great to know our clean, modern rooms and convenient access to public transport helped you relax and travel around the city with ease. We love seeing that your experience with our loyalty programme and the room upgrade met your expectations. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Jennifer, Thank you for taking the time to share your feedback. It’s wonderful to know our team made your week-long stay enjoyable. Their dedication to guest satisfaction remains our priority. However, we understand some aspects of your accommodation could have been better. Our executive rooms offer additional conveniences that might suit your needs better next visit. Nonetheless, we’re glad our central location served you well. Being steps from metro access makes city adventures easy, while our family-focused services help parents travel stress-free. It would be a pleasure to have you return on another occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Graham, Thank you for taking the time to share your feedback. We are delighted to hear you had such a positive experience at Novotel Rotterdam Brainpark. It’s wonderful to know our rooms provided the comfort you needed during your sports event. We’re equally pleased you enjoyed dining at our restaurant, where our team strives to create balanced meals for every guest. Your recognition as a valued ALL Accor member means a lot to us. We hope to have the occasion to welcome you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Clement, Thank you for positively reviewing your visit. We are thrilled you had such a comfortable stay at Novotel Rotterdam Brainpark. It makes our day to hear our team enhanced your experience, special thanks for recognizing Twan and Ines’s efforts. We’re equally pleased our ALL App provided a smooth booking process for your solo visit. As Silver members like yourself help shape our service, we appreciate you sharing this feedback. We look forward to seeing you again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Rasinsky R., Thank you for this high rating. We are delighted to know you had such a comfortable stay at Novotel Rotterdam Brainpark. Our team at reception works hard to create welcoming moments, and we appreciate you highlighting their efforts. Your recognition motivates us to keep delivering the thoughtful service we’re known for. We hope that you will stay with us again many more times in the future. Best wishes, Elodie van der Waal, Front Office Supervisor