Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,557 reviews

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Novotel Rotterdam Brainpark - Image 1
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K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telephone
Fax +31 10 253 2571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT THE BRIDGE

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,557 reviews

TripAdvisor Rating  4.0/5  1,409 reviews

Customer review rating 2.5/5

Hamidullah H. Families - Confirmed reviews ALL

Average: the arrival at the reception was a bit disappointing. Travelling with 2 small kids and room was not yet ready after 3pm. Then one very big red flag was no water at all in the room on the second day of our stay... No sink water , no bath water ... First time experiencing this issue in a hotel. Positive point : very good breakfast (even though half of the coffee machines were out of service meaning crazy ling queue to get a coffee.. , also the 3 juice dispensers were out of service ... Room has space.

Dear Hamidullah, Thank you for taking the time to share your feedback. It is good to hear that the breakfast met your expectations and that the room layout accommodated your needs. The inconvenience caused by the delayed room access and temporary water issues is sincerely regretted. Both matters are currently under review to implement preventive measures, and your patience during these unforeseen situations is greatly appreciated. We hope to welcome you back in the future. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 3.0/5

Sze W. T. P. Couples - Confirmed reviews ALL

Hotel staff are nice and helpful. Unfortunately my room is not ready when I arrived even registered my expected check in time online before my arrival. Also the shower is weak in the bathroom.

Dear Sze, Thank you for taking the time to share your feedback. We are delighted to hear that our team provided helpful and welcoming service during your stay. However, we sincerely apologize that some aspects of your experience fell short of expectations. Please know that having rooms prepared by the confirmed check-in time is a priority, and we appreciate you alerting us to the delay. Rest assured, we continuously work to ensure consistent water pressure across all bathrooms. Your comments regarding the WiFi connection have been shared with our technical team for immediate attention. We hope to welcome you back in the future. Kind regards, Twan Trapman, Front Office Supervisor

Customer review rating 5.0/5

Fadee A. Families - Confirmed reviews ALL

clean and quiet

Dear Fadee, Please accept our sincere thanks for this kind feedback. We are delighted that you had a brilliant stay at Novotel Rotterdam Brainpark. Our team takes pride in maintaining a clean and peaceful environment, ideal for families like yours. We are thrilled you appreciated these aspects of your visit. It was a pleasure to have you as our guest, and we look forward to welcoming your family back soon. Kind regards, Twan Trapman, Front Office Supervisor

Customer review rating 0.5/5

Abdulaziz A. Business - Confirmed reviews ALL

The room had no fridge, sofa was stained, and bathroom door was scratched up. Not to mention how poor the finishing around the window looks which you also can’t crack for fresh air.

Dear Abdulaziz, Thank you for taking the time to review your recent stay. We appreciate your recognition of our team member’s efforts in guiding you through Rotterdam’s attractions. Your positive remark about her assistance is truly valued. We sincerely apologize that your experience did not meet expectations in several areas. Your feedback regarding the room amenities and maintenance has been carefully noted, and we will be reviewing these items to ensure our standards are consistently upheld. Please know that our front desk team is always available during your stay to assist with any concerns or to offer alternative solutions, such as rooms equipped with mini-fridges, which are available in our Executive category. Regarding the windows, they are designed with fixed panels to support optimal climate control and energy efficiency; however, we understand that ventilation is important and appreciate you sharing your perspective. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 4.5/5

Brian M. Solo - Confirmed reviews ALL

My first visit to this hotel was about 10 years ago, chosen because of its proximity to the Excelsior football stadium. Since then I have returned several times, since its excellent transport links put all of Rotterdam within easy reach. On my latest trip (12-15 December) I was particularly appreciative of the help by one of the receptionists, who printed out a boarding pass for me, when I had to make a last-minute change to my travel plans after Eurostar cancelled my train. The Novotel Brainpark will remain my #1 choice for Rotterdam trips for the foreseeable future!

Dear Brian, Thanks for this great rating. We’re thrilled our central location and dedicated team contributed positively to your trip. Knowing our efforts during unexpected changes made an impact truly motivates us. Your continued trust in Novotel Rotterdam Brainpark is deeply valued, and we’re committed to maintaining the high standards you expect. We look forward to welcoming you for another pleasant stay. Best wishes, Twan Trapman, Front Office Supervisor

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Other web-users rate our hotel

  • 889 reviews 8/10 Location
  • 1,753 reviews 7.2/10 Room
  • 1,148 reviews 8.5/10 Service
  • 19 reviews 8.4/10 WiFi
  • 848 reviews 8.1/10 Breakfast
  • 682 reviews 7.6/10 Cleanliness
  • 302 reviews 8.9/10 Vibe
  • 37 reviews 2.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.