Dear Maria E., We appreciate your review and the opportunity to address your feedback. We are truly sorry to hear that your recent stay did not meet the high standards you have come to expect from us over the years. Several points you raised deserve our full attention. The upkeep of your room and the overall freshness of the space should have been flawless, and we regret that this was not the case. Our team is always on hand to address any shortcoming swiftly, and we encourage all our guests to reach out during their stay so we can make things right immediately. Your remarks about the breakfast experience concern us deeply. A calm and welcoming start to the day is essential, and we are sorry that your morning fell far from that. The atmosphere you described is not what we aim to provide, and we take your observations seriously. The condition of the fitness area during your visit was clearly not up to standard. While our facility offers access with a range of equipment, we understand that the ongoing works created an unwelcoming setting, and we are sorry for the inconvenience this caused you. We also acknowledge your disappointment with how your room assignment was handled. When a guest books an upper-category room, the expectation is a seamless experience, and we regret that the solution offered at the time did not match that commitment. Your loyalty as a returning guest means a great deal to us, and your candid feedback helps us stay focused on what truly matters. We hope we can provide you with an improved stay in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Antoine, Thank you for sharing such a valuable review. We are pleased that you found our breakfast enjoyable and our team welcoming during both of your stays with us. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Your remarks about the in-room atmosphere and overall condition have been noted, and we regret that these details fell short. Our reception is always at your disposal should anything in your accommodation require attention. We also acknowledge your observation regarding the limited number of electric vehicle charging points and the layout of our parking area. Nonetheless, we are glad that your interactions with our staff left a positive impression and that the breakfast contributed to a pleasant start to your day. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Robert, Thank you very much for your kind feedback. We are thrilled that you found everything about your stay excellent, from our facilities to our team. It is wonderful to know that Richard and Ludo made such a lasting impression at the bar and restaurant. We take real pride in colleagues who go above and beyond, and your recognition means a great deal to them. We are also glad you value the ALL Accor loyalty programme as a Platinum member. Our hotel works hard to make every business trip smooth and rewarding. The entire team looks forward to welcoming you back for a future visit. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Robert, We appreciate you letting us know about your recent visit. It is a pleasure to learn that you enjoyed the breakfast and found our location convenient. However, we are sincerely sorry that several aspects of your stay fell short of what you expected. Your feedback around the service, the room amenities, and the internet speed has been carefully noted. Finally, we are glad the hotel’s position served your business needs well. We hope to be able to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Ozgur A., Thank you for sharing such a valuable review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to offer a warm and efficient arrival, and we regret that your check-in took longer than it should have. Your booking details deserve full attention, and we are sorry this was not reflected during your welcome. Our reception is staffed 24 hours a day and our team is always available to assist with any concerns on the spot. We also note your comment about the hanging space in your room. Each of our rooms includes a desk and storage options, and our front desk team is happy to provide additional items upon request. Please do not hesitate to reach out during a future visit so we can ensure your comfort. It would be a pleasure to see you again on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Charuk, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and that our team made you feel well looked after at the counter. Our rooms are designed with care, so it is wonderful to hear that the spacious layout and refined interior struck you the moment you walked in. We are also glad the lighting and the soft bed helped you settle in after your day. We will share your kind words with the bar team, who will be pleased to know they added a warm touch to your evening. We hope to be able to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Tanay B., Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay clean and comfortable. Our team takes great pride in keeping every room spotless and welcoming, so it is wonderful to know this stood out to you. We are also glad you appreciated the sense of ease and restfulness during your time with us. It means a lot that you would recommend both our hotel and the ALL loyalty programme so highly. We hope to welcome you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Bassam, Thank you for reviewing your visit to our hotel. We are thrilled that you found our service great and enjoyed such a smooth stay with your family. It is lovely to hear that everything went perfectly across your two nights with us. Our team is also glad you found the Accor ALL app easy to use when booking, and we value your loyalty as a Classic member. However, we are sorry that the in-room amenities did not fully meet your expectations. Our Executive rooms do come with a Nespresso machine, and our team is always happy to help arrange one whenever possible. Nonetheless, we are delighted that our location worked so well for your visit, and that you rated both our hotel and the loyalty programme so highly. It would be our pleasure to have you return in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Lowie, Thank you for choosing our hotel and for sharing your review. We are glad you had a nice stay and appreciated the convenient access to Rotterdam via public transport. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the housekeeping shortcoming you encountered and we have noted your feedback carefully. Nonetheless, we are pleased that you enjoyed your Silver membership benefits and value our loyalty programme so highly. We hope we can welcome you back in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Gijs, Thank you for this high rating. We are delighted that you enjoyed such a great stay with us, from the fantastic service to your room with that lovely view over Rotterdam. Our team takes pride in creating warm family moments, and your kind words mean we are on the right track. We are also glad you found the Accor ALL App convenient for your booking and that your Silver membership continues to bring you value. We look forward to seeing you again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Amanda, Thank you for your positive feedback. We are delighted that you found our accommodations beautiful and our food to your taste. It means a lot to us that you felt so well looked after by our team, and we are glad your booking and email communication were quick and straightforward. Knowing that your stay made your conference trip so enjoyable truly warms us. We are also happy that you value your ALL Accor membership and had such a smooth experience with us. We all look forward to seeing you again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Pierre, Thank you for sharing such a valuable review. We are delighted that you found your executive room very nice and appreciated the service from our team. We are also pleased that our services met your expectations throughout your business stay. However, we are sorry that our restaurant menu did not feel as varied as you had hoped. Our team is always happy to help guests find something they will enjoy from the dishes we offer. Nonetheless, we are glad you found our location excellent. Our hotel sits next to the A16 highway and just a short metro ride from Rotterdam’s city centre, which we hope made your business trip more convenient. We would love to have you return in the future. Kindest regards, Elodie van der Waal, Front Office Supervisor

Dear Zsolt, Thank you very much for your kind feedback. We are delighted that you found our hotel to be good value for money and that your family stay was a pleasant one. Our location next to Erasmus University makes it easy to combine visits with business or study, and we are glad you appreciated having convenient parking right behind the hotel. We are also pleased that your spacious room gave you the comfort you needed during your stay. The entire team looks forward to welcoming you back for a future visit. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Agnes, Thank you very much for your feedback. We are pleased that your overall stay at Novotel Rotterdam Brainpark left you with a sense of satisfaction. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. The consistency of our daily housekeeping and the replacement of towels should have been more reliable, and we regret the oversight. We also acknowledge your thoughts on the room amenities and the breakfast offering, and your feedback will be taken into consideration. We hope you were able to take advantage of our convenient location next to the Kralingse Bos and the quick metro link to the city centre. We look forward to welcoming you back on a future trip. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Leonard, Please accept our sincere thanks for this kind feedback. We are delighted that you found our front desk team so welcoming after your long journey from the United States. It is wonderful to hear that the two young women at reception were able to find you a room for an early check-in, helping you rest and feel refreshed for the rest of your day. We also appreciate your thoughtful approach to the environment by reusing your towels during your stay. Small gestures like yours make a real difference. Your perfect recommendation scores mean a great deal to us, both for Novotel and the ALL loyalty programme. We are glad that your trip got off to such a smooth start with us. We look forward to welcoming you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Shiani, Thank you for your positive feedback. We are delighted that your one-night stay with us was so lovely. It is wonderful that you chose our hotel to celebrate such a special occasion, and we are glad the birthday card and chocolate plate added a personal touch to your partner’s day. Our team is thrilled that you found your room clean, spacious, and beautiful. The ladies at the front desk will be especially happy to know they made your check-in and check-out a pleasant experience. We look forward to welcoming you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Miriam E., Thank you for taking the time to share your feedback with us. We are glad that our breakfast buffet left a positive impression during your business stay. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the in-room facilities and the temporary unavailability of our fitness centre. The cleanliness of your accommodation also fell below the level we strive for, and we are sorry for any discomfort this caused. We hope you will consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Allerdiena, Thank you for reviewing your visit to our hotel. We are glad you had a good overall experience and found our location convenient for your conference. That said, we are sorry for the shortcomings you encountered with access to our facilities. Our fitness centre is located on the second floor and is open from 7 AM - 11 PM for all our guests. We also want you to know that our team is always available at reception to help you find the most comfortable way to move around the hotel. Nonetheless, we are pleased that our proximity to the Erasmus University and the Brainpark business area worked well for your business trip. We hope that you will return on a future occasion. All the best, Elodie van der Waal, Front Office Supervisor

Dear Alessandro, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your arrival experience and the difficulty with your room allocation are not reflective of the service we aim to provide, and we regret the frustration this caused you. The superior twin room you booked should have been available upon your arrival, and we understand how disappointing it was to face delays and uncertainty before being moved to the correct category. We are also sorry that the second room did not meet our usual standards of freshness, and that the bathroom fittings and water flow fell short of what you rightfully anticipated. Cleanliness oversights such as the ones you described are taken seriously, and we will share your comments with our team to ensure greater attention to detail. We appreciate you mentioning that our reception staff were friendly, and we acknowledge that they could have handled your situation with more assurance and follow-through. Finally, we are glad that despite the challenges, you noticed the efforts of our housekeeping colleagues, who work hard to maintain a comfortable environment for our guests. We do hope to be able to welcome you back for a better experience. Best wishes, Elodie van der Waal, Front Office Supervisor