Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,555 reviews

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Novotel Rotterdam Brainpark - Image 1
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K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telephone
Fax +31 10 253 2571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT THE BRIDGE

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,555 reviews

TripAdvisor Rating  4.0/5  1,409 reviews

Customer review rating 0.5/5

Abdulaziz A. Business - Confirmed reviews ALL

The room had no fridge, sofa was stained, and bathroom door was scratched up. Not to mention how poor the finishing around the window looks which you also can’t crack for fresh air.

Dear Abdulaziz, Thank you for taking the time to review your recent stay. We appreciate your recognition of our team member’s efforts in guiding you through Rotterdam’s attractions. Your positive remark about her assistance is truly valued. We sincerely apologize that your experience did not meet expectations in several areas. Your feedback regarding the room amenities and maintenance has been carefully noted, and we will be reviewing these items to ensure our standards are consistently upheld. Please know that our front desk team is always available during your stay to assist with any concerns or to offer alternative solutions, such as rooms equipped with mini-fridges, which are available in our Executive category. Regarding the windows, they are designed with fixed panels to support optimal climate control and energy efficiency; however, we understand that ventilation is important and appreciate you sharing your perspective. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 4.5/5

Brian M. Solo - Confirmed reviews ALL

My first visit to this hotel was about 10 years ago, chosen because of its proximity to the Excelsior football stadium. Since then I have returned several times, since its excellent transport links put all of Rotterdam within easy reach. On my latest trip (12-15 December) I was particularly appreciative of the help by one of the receptionists, who printed out a boarding pass for me, when I had to make a last-minute change to my travel plans after Eurostar cancelled my train. The Novotel Brainpark will remain my #1 choice for Rotterdam trips for the foreseeable future!

Dear Brian, Thanks for this great rating. We’re thrilled our central location and dedicated team contributed positively to your trip. Knowing our efforts during unexpected changes made an impact truly motivates us. Your continued trust in Novotel Rotterdam Brainpark is deeply valued, and we’re committed to maintaining the high standards you expect. We look forward to welcoming you for another pleasant stay. Best wishes, Twan Trapman, Front Office Supervisor

Customer review rating 3.0/5

Tapiwa K. Business - Confirmed reviews ALL

they need to upgrade the gym.. the gym equipment was broken and unusable

Dear Tapiwa, Thank you for the time taken to review your recent visit. We are truly sorry that your experience with our fitness facilities did not meet your expectations. Our team takes great pride in maintaining all amenities, and we regret any inconvenience caused during your visit. Please know that we have escalated your concerns to our technical team for immediate review to ensure everything is fully operational for future guests. We value your input as a Classic member of our ALL loyalty programme and appreciate your willingness to highlight areas where we can improve. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Twan Trapman, Front Office Supervisor

Customer review rating 2.5/5

Marcelo C. D. O. Families - Confirmed reviews ALL

Good experience. Just expected the receptionists to be more proactive.

Dear Marcelo C., Thank you for taking the time to share your feedback. We’re pleased your family found our accommodations suitable during your visit. That said, we sincerely apologize that our front desk service didn’t meet your expectations regarding meal arrangements. Nonetheless, we appreciate your positive remarks about your overall stay. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 5.0/5

Sondang S. Families - Confirmed reviews ALL

Seamless check in and out experience. Recommended.

Dear Sondang, Thank you for this high rating. We are especially glad you highlighted our prime location and efficient service. We hope to welcome you back for another enjoyable visit. Best wishes, Twan Trapman, Front Office Supervisor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 881 reviews 8.1/10 Location
  • 1,771 reviews 7.3/10 Room
  • 1,140 reviews 8.4/10 Service
  • 19 reviews 9/10 WiFi
  • 853 reviews 8.1/10 Breakfast
  • 679 reviews 7.7/10 Cleanliness
  • 309 reviews 8.8/10 Vibe
  • 37 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.