Dear Erik, Thank you for your positive feedback. We are thrilled that you found our location ideal, our staff friendly, and your room clean and spacious. It is wonderful to know your business trip was a success and that you left with such a positive impression. We would be delighted to welcome you back on another occasion. All the best, Elodie van der Waal, Front Office Supervisor

Dear David, Thank you very much for your kind feedback. We are delighted that you found our hotel so comfortable and that you appreciated our breakfast spread. Our team was glad to see you also enjoyed your spotless room, the convenient parking, and the warm service from our staff. It would be a pleasure to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Paul, We are glad our location suited your office trip so well. That said, we are sorry that the lobby and dining did not leave the right impression. We will take your feedback on board. Nonetheless, we are pleased you found your stay convenient overall. We hope to have the pleasure of welcoming you again. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Victor, Thank you for reviewing your visit. We are delighted that you loved every moment of your stay with us. Our team is glad you found your room so comfortable, spacious and relaxing, and that the housekeepers kept everything spotless each day. It is wonderful to hear that our staff left such a warm impression, we will be sure to share your kind words with everyone who helped make your visit special. However, we are sorry that our dinner offering did not fully meet your expectations. We understand that the selection and pricing gave you pause, and we regret that it led you to seek alternatives elsewhere. Our restaurant team aims to provide a balanced menu at fair value, and your feedback will be taken into consideration. Nonetheless, we are pleased that you enjoyed our breakfast buffet and that it set you up well for the day. It is great that you made use of the fitness centre too, we are busy refreshing the space and hope you will like the final result. We hope that you will return in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Beste L., Bedankt voor uw review. We zijn ontzettend blij dat u zo van uw verblijf heeft genoten. Fijn dat het comfort in het hotel u zo goed is bevallen. Wij hopen u in de toekomst nogmaals van dienst te mogen zijn. Met vriendelijke groet, Elodie van der Waal, Front Office Supervisor

Dear Marvin, Thank you for choosing us and for sharing your review. We are thrilled that our front desk team made you feel welcome and that your loyalty was properly recognised. Still, we regret the shortcomings you noted with the room condition and the online connectivity. Our staff is always ready to help resolve these matters on the spot. Nonetheless, we are pleased your overall stay was enjoyable, and we hope our location near the A16 and the Kralingse Zoom metro station served you well. We hope to have the opportunity of welcoming you back in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Bart-Jan, Thank you for taking the time to share details of your recent visit. We are delighted that you found the breakfast, cleanliness, and our staff to be highlights of your stay. However, we are truly sorry that the room comfort and value did not meet your expectations. Our air conditioning is individually controlled, and the team is always on hand to help. We also acknowledge your thoughts on the furnishings and the tap, and we appreciate you bringing them to our attention. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Elodie v. der Waal, Front Office Supervisor

Dear John, Thank you for your valuable feedback. We are thrilled that you found our hotel stylish and your room spacious, with a very comfortable bed. Our team takes great pride in making every arrival special, so it is lovely to know the receptionist was so attentive to your needs. That said, we are sorry that a couple of details did not meet your expectations. We have noted your thoughts on the bathroom layout, and our team is always available to help find a room that suits your preference. Nonetheless, we are glad you enjoyed the bathroom and found booking through our website so effortless. It would be a pleasure to see you again on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Ellen, Thank you for writing a review. We are delighted that you found your room nicely decorated and enjoyed a comfortable week-long stay with us. It is also great to know that our location worked well for your commute, giving you a pleasant walk to and from the office. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the unwelcome sight in your bathroom and the disappointment with our evening and breakfast offerings. Our team is always on hand to help make your dining experience more enjoyable. Nonetheless, we are glad you found your meals tasty when you did dine with us, and we are pleased that booking through the Accor ALL App was quick and easy for you. We look forward to the pleasure of seeing you again. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Jeremy, Thank you for this high rating. We are delighted that you found your room clean and comfortable, and that our team made you feel welcome. Our hotel is designed to offer business travellers a restful and friendly base, and it is wonderful to know this came through during your stay. We note your thoughts on the loyalty programme and value your honest rating. Nonetheless, we are especially pleased that you plan to return, and we will be ready to give you the same warm welcome next time. Very best wishes, Elodie van der Waal, Front Office Supervisor

Dear S., Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your experience with the in-room facilities and the way our team handled your report is not reflective of the service we aim to provide. Our maintenance staff are normally available to address technical matters promptly and we regret that the follow-up you received felt dismissive rather than helpful. The interaction you described at our Bridge restaurant also concerns us. We understand how frustrating it must have been to receive conflicting information about waiting times and we are sorry this led you to leave without dining. Our restaurant team is trained to coordinate seating efficiently, and we will reflect on your feedback to ensure our communication is always clear and consistent. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Maria E., We appreciate your review and the opportunity to address your feedback. We are truly sorry to hear that your recent stay did not meet the high standards you have come to expect from us over the years. Several points you raised deserve our full attention. The upkeep of your room and the overall freshness of the space should have been flawless, and we regret that this was not the case. Our team is always on hand to address any shortcoming swiftly, and we encourage all our guests to reach out during their stay so we can make things right immediately. Your remarks about the breakfast experience concern us deeply. A calm and welcoming start to the day is essential, and we are sorry that your morning fell far from that. The atmosphere you described is not what we aim to provide, and we take your observations seriously. The condition of the fitness area during your visit was clearly not up to standard. While our facility offers access with a range of equipment, we understand that the ongoing works created an unwelcoming setting, and we are sorry for the inconvenience this caused you. We also acknowledge your disappointment with how your room assignment was handled. When a guest books an upper-category room, the expectation is a seamless experience, and we regret that the solution offered at the time did not match that commitment. Your loyalty as a returning guest means a great deal to us, and your candid feedback helps us stay focused on what truly matters. We hope we can provide you with an improved stay in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Antoine, Thank you for sharing such a valuable review. We are pleased that you found our breakfast enjoyable and our team welcoming during both of your stays with us. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Your remarks about the in-room atmosphere and overall condition have been noted, and we regret that these details fell short. Our reception is always at your disposal should anything in your accommodation require attention. We also acknowledge your observation regarding the limited number of electric vehicle charging points and the layout of our parking area. Nonetheless, we are glad that your interactions with our staff left a positive impression and that the breakfast contributed to a pleasant start to your day. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Robert, Thank you very much for your kind feedback. We are thrilled that you found everything about your stay excellent, from our facilities to our team. It is wonderful to know that Richard and Ludo made such a lasting impression at the bar and restaurant. We take real pride in colleagues who go above and beyond, and your recognition means a great deal to them. We are also glad you value the ALL Accor loyalty programme as a Platinum member. Our hotel works hard to make every business trip smooth and rewarding. The entire team looks forward to welcoming you back for a future visit. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Robert, We appreciate you letting us know about your recent visit. It is a pleasure to learn that you enjoyed the breakfast and found our location convenient. However, we are sincerely sorry that several aspects of your stay fell short of what you expected. Your feedback around the service, the room amenities, and the internet speed has been carefully noted. Finally, we are glad the hotel’s position served your business needs well. We hope to be able to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Ozgur A., Thank you for sharing such a valuable review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to offer a warm and efficient arrival, and we regret that your check-in took longer than it should have. Your booking details deserve full attention, and we are sorry this was not reflected during your welcome. Our reception is staffed 24 hours a day and our team is always available to assist with any concerns on the spot. We also note your comment about the hanging space in your room. Each of our rooms includes a desk and storage options, and our front desk team is happy to provide additional items upon request. Please do not hesitate to reach out during a future visit so we can ensure your comfort. It would be a pleasure to see you again on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Charuk, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and that our team made you feel well looked after at the counter. Our rooms are designed with care, so it is wonderful to hear that the spacious layout and refined interior struck you the moment you walked in. We are also glad the lighting and the soft bed helped you settle in after your day. We will share your kind words with the bar team, who will be pleased to know they added a warm touch to your evening. We hope to be able to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Tanay B., Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay clean and comfortable. Our team takes great pride in keeping every room spotless and welcoming, so it is wonderful to know this stood out to you. We are also glad you appreciated the sense of ease and restfulness during your time with us. It means a lot that you would recommend both our hotel and the ALL loyalty programme so highly. We hope to welcome you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Bassam, Thank you for reviewing your visit to our hotel. We are thrilled that you found our service great and enjoyed such a smooth stay with your family. It is lovely to hear that everything went perfectly across your two nights with us. Our team is also glad you found the Accor ALL app easy to use when booking, and we value your loyalty as a Classic member. However, we are sorry that the in-room amenities did not fully meet your expectations. Our Executive rooms do come with a Nespresso machine, and our team is always happy to help arrange one whenever possible. Nonetheless, we are delighted that our location worked so well for your visit, and that you rated both our hotel and the loyalty programme so highly. It would be our pleasure to have you return in the future. Best wishes, Elodie van der Waal, Front Office Supervisor