Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.2/5 1,744 reviews

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Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant The Bridge

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,744 reviews

TripAdvisor Rating  4.0/5  1,388 reviews

Clean, safe friendly staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good value for the money

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. It is with great pleasure that we receive your compliments about Novotel Rotterdam Brainpark. We are delighted that you enjoyed our hotel's cleanliness, the sense of safety provided, and the friendly service from our staff. Our team takes great pride in maintaining a high standard of service and ensuring the comfort and well-being of our guests. However, we understand that you found the breakfast not as good a value for the money you spent. Our daily breakfast buffet aims to offer a variety of quality options including several types of breads, fruits and delicacies, and we regret that it did not meet your expectations in terms of value. Nonetheless, we are pleased to know that you found Novotel Rotterdam Brainpark to provide good value for money overall. Our central location allows easy access to the city's attractions, and we are glad this contributed positively to your stay. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best wishes, We hope to welcome you back to Novotel Rotterdam Brainpark for an even better stay in the future. Best regards. Ryan Lala, Front Office Manager

good location but service was not as the times before

Customer review rating 1.5/5

Ds Couples - Confirmed reviews ALL

Room was good but the care products like body lotion were empty. I had every time issues when leaving the parking place.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found our room accommodations to your liking and appreciate your kind words regarding our hotel's location. However, we apologize that your stay did not fully meet your expectations. We regret to learn about the issues you encountered with the care products in your room and any inconvenience you experienced with the parking facilities. Moreover, it is concerning to hear that the do not disturb signs were not honored by our housekeeping team; this is not reflective of the high standards we set for guest privacy and comfort. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, it is wonderful that you appreciated the convenience of our hotel's proximity to various city attractions and public transport. We pride ourselves on offering a prime location that allows our guests to explore and enjoy what Rotterdam has to offer. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ryan Lala, Front Office Manager

Good stay

Customer review rating 5.0/5

Rizki P. Families - Confirmed reviews ALL

Spacious and comfortable room for family, but they provided some amenities based on request. The lady at receiption was very kind.

Dear Guest, Thank you for such a great review. We are thrilled to hear about your satisfying stay with us. We are delighted that you found the room spacious and comfortable for your family, reflecting our commitment to providing a welcoming atmosphere for our guests. It is great to learn that our reception team's kindness made a positive impact on your experience, showcasing our dedication to exceptional service. We look forward to a return visit from you in the future. Best wishes, Ryan Lala, Front Office Manager

Below Expectations

Customer review rating 2.0/5

Kevin V. Business - Confirmed reviews ALL

There was an incessant noise from the HVAC system each night while sleeping. Maintenance said they fixed but it was still a problem. Key cards were continually deactivated from proximity to cell phone/credit cards/etc.? Room did not have an iron and no closets.

Dear Kevin, Thank you for taking the time to review your stay. We are delighted that you found the booking process to be straightforward and user-friendly. We are sorry that your stay did not fully meet your expectations. We understand that a peaceful night's sleep is essential, and we regret that the noise from the HVAC system disturbed you, despite our maintenance team's efforts. On the subject of room amenities, we make it a priority to provide our guests with comfortable and well-equipped spaces, and we apologize if the absence of an iron and closet space caused you any inconvenience. Regarding the dining experience, our culinary team strives to serve dishes that are both delicious and of high quality; your comments on the scrambled eggs are duly noted. In response to your thoughts on our sustainability efforts, we aim to balance environmental responsibility with guest satisfaction, and we appreciate your concern for how savings are allocated. Finally, we understand the frustration that can accompany deactivated key cards and we are continually working to provide seamless access for our guests. Nonetheless, we are located conveniently with easy access to public transport and close proximity to cultural highlights, making it an ideal spot for exploring Rotterdam. We hope that the advantages of our location were still able to enhance your stay. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ryan Lala, Front Office Manager

Customer review rating 1.5/5

Fel N. Families - Confirmed reviews ALL

Confusion on the check in, I booker 2 rooms for my family and they put us on different floors. After asking 3 times, It took 4 hours to set up the sofa bed for my kids, when I called the front desk a young lady hung up on me. However, a gentleman came very politely and organized the whole thing. Restaurant not so pleasant, poor buffet for dinner, specially for vegetarians.

Dear Felipe, Thank you for taking the time to review your stay. We are pleased that our staff member's politeness left a good impression on you, and we will certainly share your kind words with our team. However, we apologize for the inconveniences you encountered during your stay, including the room assignment issue, staff and the delay in sofa bed setup. We understand that such matters can greatly impact your experience, and we take your comments seriously. Furthermore, we regret to hear about the odour in the bathroom and the challenges with the speed of the internet connection. Regarding the dining experience, we are continuously working to improve our offerings, especially for our vegetarian guests. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ryan Lala, Front Office Manager

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