Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.3/5 1,572 reviews

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Novotel Rotterdam Brainpark - Image 1
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K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telephone
Fax +31 10 253 2571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant The Bridge

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,572 reviews

TripAdvisor Rating  4.0/5  1,392 reviews

Functional

Customer review rating 4.0/5

Jan Solo - Confirmed reviews ALL

Everything was adequate and functional. My only negative feedback is that charging parking fee's for paying hotel guests in this location is not in line with what other hotels in the area do ( they do not charge).

Dear Jan, Thank you for taking the time to share your review. We are pleased that you found everything at Novotel Rotterdam Brainpark to be functional and adequate for your needs. Our aim is to provide a comfortable and efficient environment for all our guests, with amenities such as complimentary high-speed WiFi, air-conditioned rooms with panoramic views of Rotterdam, and a variety of room types to cater to different preferences and needs. However, we note your concerns regarding the parking fees and the water pressure during your stay. We understand that parking charges can be an unexpected expense, and we strive to maintain competitive rates while offering convenient parking right behind our hotel. Regarding the water pressure, we appreciate you bringing this to our attention and apologize for any inconvenience it may have caused. Please know that we are continually working on maintaining and improving our facilities to ensure our guests have a seamless experience. We hope you managed to take advantage of our prime location, being easily accessible by car and public transport and just a short metro ride to Rotterdam's vibrant city centre where you can explore local delicacies at Markthal or the lush greenery of Kralingse Bos. Our guests also enjoy the benefits of the ALL – Accor Live Limitless loyalty programme, earning rewards and experiencing exclusive benefits during their stay. We hope we will have the opportunity to see you again in the future. Best regards, Ryan Lala, Front Office Manager

Excellent hotel

Customer review rating 4.5/5

David H. Families - Confirmed reviews ALL

Very helpful friendly staff, excellent breakfast, great parking, excellent rooms

Dear David, Thank you for taking the time to share your review. We are truly heartened to receive your compliments on our hotel. We are delighted that you appreciated the attentive service from our team, the wide variety of options at our breakfast, and the convenience of our parking facilities. It's also rewarding to know that our well-appointed rooms contributed to a comfortable stay for you. As a family-friendly hotel, we strive to ensure that each guest enjoys a relaxing and memorable experience. However, we understand that you found our pricing to be a concern. While we aim to maintain competitive rates, we also ensure that our prices reflect the high quality of service and facilities we offer. We appreciate your candid feedback, as it helps us to evaluate our pricing structure and consider ways in which we can deliver even greater value to our guests. We hope that we will have the pleasure of welcoming you back to enjoy the many positive aspects of Novotel Rotterdam Brainpark. We hope we will have the opportunity to see you again in the future. Best regards, Oguz | Novotel Rotterdam Brainpark

not a good stay

Customer review rating 0.5/5

Vincent Business - Confirmed reviews ALL

Room and bed sheet not clean at all. I was injured and bleeding from my head in the shower due to iron fixed on the wall but with no any purpose. in case of need i have pictures.

Dear Vincent, Thank you for taking the time to share your feedback. We are concerned to hear about the issues you encountered during your stay. Your comfort and safety are our top priorities, and we are truly sorry to learn that the cleanliness and condition of your room did not live up to the standards we aim to uphold. We are equally troubled by your experience in the shower and would like to extend our deepest apologies for any distress or inconvenience this has caused you. We appreciate you bringing these matters to our attention and would like to assure you that we take your feedback seriously. We are examining the concerns you've raised to ensure that they are addressed promptly and thoroughly. Do not hesitate to contact if there is anything else we could for you. We hope that you get well soon. Perhaps we might meet again for a improved stay. Kindest regards, Ryan Lala, Front Office Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As usual staying at Novotel Brainpark was simply WONDERFUL. I do feel like HOME! The staff is always welcoming! And I was surprised by such attention to detail with a decorated room for my b-day, which just so happened to be during my stay.

Dear Mr. d., Thank you for such a positive review. We are thrilled to hear your stay with us was akin to being at home and that our team's warm reception contributed greatly to this feeling. It warms our hearts to know that the thoughtful gesture of a decorated room added a touch of joy to your birthday celebration. Ensuring our guests feel celebrated on their special days is a part of the hospitality we pride ourselves on. Receiving such compliments from a returning valued gold member gives us great satisfaction. We look forward to seeing you again the next time. Yours sincerely, Ryan Lala, Front Office Manager

No desk in the brain park hotel rooms

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

This is a business hotel in a so called brain park next to a university. There is no desk to work on in a standard or superior room. To get a desk you need an "executive" room. This is totally riduclous for a business hotel. If I had known I would never have booked it. So I am telling you so you don't make the same mistake as me. Cheaper hotels have desks --> avoid this Novotel if you need to work in the evenings.

Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay did not meet your expectations. Our aim is to provide a comfortable and convenient environment for all our guests, and we apologize if we fell short in this regard during your visit. We understand that having a suitable workspace is essential for our business travelers, and we're sorry for any inconvenience caused by the absence of a desk in our standard and superior rooms. We appreciate you bringing this to our attention and would like to clarify that all our rooms are indeed equipped with a work desk, with additional executive room features for those needing more space or amenities. Furthermore, we value your input on our sustainability initiatives and would like to note that we have several initiatives that we implement, like the use of 'Made blue' water. An accumulation of several initiatives have a positive impact, but we understand that there is always room for more improvement. Our team is always on hand to assist with any concerns or needs that may arise during your stay, and we are disheartened to learn that we did not fully deliver on this promise. Please accept our apologies for any oversight in service or comfort that you experienced. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

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Other web-users rate our hotel

  • 806 reviews 7.6/10 Location
  • 1,821 reviews 7.1/10 Room
  • 1,135 reviews 8.2/10 Service
  • 25 reviews 8.8/10 WiFi
  • 822 reviews 8.2/10 Breakfast
  • 658 reviews 7.6/10 Cleanliness
  • 343 reviews 8.5/10 Vibe
  • 35 reviews 1.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.