Novotel Rotterdam Brainpark Hotel 4 stars

We were welcomed by the very friendly staff at the reception desk. Before check in and after check out the storage of our baggage was solved by them. At one evening we spent a half an hour in the bar, the service was pleasant, the assortment of drink was not that big, but OK. We found the price for a breakfast a bit high, so we have eaten in the city. The room was fitting to our needs, it was good to have the small fridge, so we were able to store the milk for our son. We used the internet (WiFi) for basic browsing and it worked well. Cleanliness of the bathroom was good, but the room needed a thorough vacuum cleaning, as it was dusty all around the edges. Overall we were satisfied with the hotel.

The front desk staff are really friendly and attentive. The kids even got a welcome gift which they enjoy so much. Would really recommend this place.

Good but CATASTROPHIC for ecology : many little plastic bottles for shampoo, body, plastic bags for natural soap, plastic glasses with packaging : INCREDIBLE ++ THE BEST WASTE is the one we don't produce. Why all these packaging : for shower cap, glasses, ...? why not an only reffilable big bottle ? why not glass glass ?? plastic is forbidden

I stay here regularly, the staff are generally good and i feel welcome, the bar staff, Ludo and Najeeb are excellent along with Melvin. Last week i was rather dissapointed that i was told on checking in and checking out i had unpaid bills, in both cases i had to provide the proof that i had paid, this is dissapointing. This issue is a shame. I do like the hotel i must say the rooms could do with a bit more care and maybe an update.

I stood 2 nights. I took also one room apart in the first night. I always like Novotel and this time was the same. Good rooms, good service, nice restaurant, etc. The only thing that I didn't like this time was that: In one of the rooms one of the walls was dirty (like someone throw a liquid on it) and the tables had also something. In the other room -a superior one-, the bedlinen had stains of blood. I saw it late in the night so I got lazy to say to the reception but I was hoping to be able to give a feedback on this regard. Everything else was good. The staff was very friendly and warm and that is something that always makes a stay more Special. I would also like to suggest to add vegan options to the menu in the restaurant as nowadays more people are changing diets and it is always nice to find alternatives for any diet. Your menus have still just a few of vegetarian options and no vegan.

I live in the neighborhood and I needed one comfortable night of peace and quiet. I got it.

Furniture in poor condition and dirty. Orange juice not real

Everything smooth and efficient

Most pleasant

I had a lovely stay and the staffs are very friendly and helpful. I am very pleased with the service.

Very clean hotel, the staff is very polite and helpful. Even if I made a mistake and I reserved twice for the same period, they accept my mistake and move my second reservation for another period without any penalty. Check-in/check-out formalities are very quickly, the breakfast has a large variety of food and good coffee (kindly recommendation: please put at the coffee machines some small cups for espresso!). I was very impressed by the hotel initiative for a better environment: they offer the possibility to quit at housekeeping service and OFFER TO THEIR CUSTOMERS A VOUCHER OF 5 EUROS. In my opinion, this means they really care about environment and customers, even it is a marketing campaign, they offer something additional for free (not are satisfied just with a sticker put on the bathroom mirror, with the well-known text "Dear customer, in all of the World, laundries are using tones of detergents for...bla-bla-bla"). So, hats off for this initiative, Novotel Brainpark Rotterdam. I really appreciate this campaign and i'll choose you every time i'll be in Rotterdam/The Hague.

8 night stay for business

Friendly staff, nice rooms, good parking, wonderful breakfast But expensive restaurant ( 6 euro’s for a small glass of wine ! )

Fair.

Extremely helpful staff