Dear Charlotte, Thank you for taking the time to share your review. We are sincerely sorry that several aspects of your stay did not meet your expectations. Our parking area is located behind the hotel and is an open-air facility with two electric charging points. We understand that walking from the parking area to the main entrance with luggage can be inconvenient, and we regret that this affected your arrival. We also regret that your experience at breakfast and with the daily housekeeping service fell short. Our team aims to deliver a varied buffet and attentive room care each day, and we are disappointed to learn this was not reflected during your visit. Fresh water is provided in the rooms, and our reception team is always available to assist with any additional needs. Your observations regarding our sustainability efforts, the towel reuse setup, and the WiFi speed have been noted as we continue to refine the guest experience. We do look forward to seeing you in the future for a better experience. Kindest regards, Elodie van der Waal, Front Office Supervisor

Dear S., It was a pleasure to receive this great review. We are delighted that you found your room so comfortable and welcoming. It is wonderful to know the layout and the space suited you and your family so well. Our team truly values your appreciation of their service. We are glad they made you feel well looked after throughout your stay. We are also pleased you enjoyed the amenities and made good use of our parking. Knowing that everything felt generous to you means a great deal to us. It will be a pleasure to welcome you back! Elodie van der Waal, Front Office Supervisor

Dear Rich, Thank you for reviewing your visit. We are delighted that you enjoyed our breakfast and found your family room comfortable and spacious. That said, we are sorry that the accessibility fell short of what you expected. The Kralingse Zoom metro station is a short seven-minute stroll from our door, and the ride into the centre takes about five minutes. Nonetheless, we are pleased our front desk team stepped in so helpfully when your air conditioning needed a look, and that the complimentary breakfast was a welcome gesture. We look forward to welcoming you back in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Guest, Thank you for taking the time to send us your rating. We are pleased that our reception team was able to move you to a new room right away during your recent stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience caused by the technical issue in your room and the unusual odour you noticed on the 17th floor. Our maintenance team checks all equipment regularly, and our front desk is always available to assist with any concern that may arise. Nonetheless, your overall satisfaction with your visit means a great deal to us. We look forward to seeing you again in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Roald, Thank you for reviewing your visit. We are glad you found your stay comfortable and enjoyed a smooth arrival experience. That said, we are sorry that some aspects of your stay did not meet your expectations. We regret the difficulty you encountered with the online check-in feature and understand how frustrating that must be. Our team is also sorry for the inconvenience you faced in the bathroom. The water flow in our taps is designed to support our sustainability efforts, and we are sorry if this made your routine less convenient. We also note your comments about the shower, and our reception team is always on hand to assist with any room-related concerns during your stay. Nonetheless, we truly value your feedback on our sustainability initiatives. We are committed to finding the right balance between eco-friendly practices and guest comfort, and your perspective helps us reflect on that. We look forward to welcoming you again soon. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Anna, Thank you for writing a review. We are delighted that you had such a pleasant stay and that you found your room beautiful, clean, and with a great view. That said, we are sorry the bed did not match your comfort preferences. Our team is always happy to assist with any adjustments to make your rest more enjoyable, so please do not hesitate to let us know during your next visit. Nonetheless, we are thrilled that our reception hostess made such a positive impression on you with her helpful and kind service. We will be sure to share your kind words with her. We hope to welcome you back in the future. All the best, Elodie van der Waal, Front Office Supervisor

Dear Janis, Thank you for taking the time to share your review. We are sincerely sorry that some aspects of your visit did not meet your expectations. We deeply regret the discomfort you felt when a team member needed to access the adjoining room despite your privacy sign being displayed. Your sense of ease is our priority, and we acknowledge that this situation could have been handled with greater sensitivity and better timing. We also note your comments regarding an unpleasant odour near the buffet area and the breakfast experience overall. Our restaurant team takes great care in maintaining a fresh and welcoming environment, and we will look into this promptly. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Pascal, Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay with us so enjoyable. Our team takes great pride in creating a welcoming atmosphere for families, and it is wonderful to know that everything felt just right for you. We are glad you appreciated our convenient location and the comfort of our hotel. We hope that you will stay with us again many more times in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Ozgur A., Thank you for choosing us and for sharing your review. We are delighted that our team made you feel welcome, from a smooth check-in to a pleasant breakfast experience. However, we are sorry that the atmosphere in your room did not meet your expectations. Our housekeeping team is always on hand to address any concerns during your stay. Nonetheless, we are glad you enjoyed your time with us overall and that your business trip brought you to our hotel. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Serge, Thank you for taking the time to share details of your recent visit. We are delighted that you found our team extremely friendly and that our website made booking your visit straightforward. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. The issue with the water temperature in your bathroom is certainly unusual, and we are glad it was resolved once brought to our attention. We also regret that an unpleasant odour affected your comfort in that space and that it could not be addressed during your time with us. Our housekeeping team is trained to notice such details, and your observation will be taken into account. When it comes to the breakfast experience, we understand your disappointment with the limited egg preparations and the value you felt you received. Our buffet offers a wide variety of breads, fruits, and delicacies, and we are sorry the cooked options did not reflect the quality you expected. We also note your concern regarding the overall value for money, which we take seriously. Nonetheless, it is rewarding to know that your accommodation met your expectations, and we appreciate your kind words about the comfort of your room. We hope you will consider staying with us again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Erik, Thank you for your positive feedback. We are thrilled that you found our location ideal, our staff friendly, and your room clean and spacious. It is wonderful to know your business trip was a success and that you left with such a positive impression. We would be delighted to welcome you back on another occasion. All the best, Elodie van der Waal, Front Office Supervisor

Dear David, Thank you very much for your kind feedback. We are delighted that you found our hotel so comfortable and that you appreciated our breakfast spread. Our team was glad to see you also enjoyed your spotless room, the convenient parking, and the warm service from our staff. It would be a pleasure to welcome you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Paul, We are glad our location suited your office trip so well. That said, we are sorry that the lobby and dining did not leave the right impression. We will take your feedback on board. Nonetheless, we are pleased you found your stay convenient overall. We hope to have the pleasure of welcoming you again. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Victor, Thank you for reviewing your visit. We are delighted that you loved every moment of your stay with us. Our team is glad you found your room so comfortable, spacious and relaxing, and that the housekeepers kept everything spotless each day. It is wonderful to hear that our staff left such a warm impression, we will be sure to share your kind words with everyone who helped make your visit special. However, we are sorry that our dinner offering did not fully meet your expectations. We understand that the selection and pricing gave you pause, and we regret that it led you to seek alternatives elsewhere. Our restaurant team aims to provide a balanced menu at fair value, and your feedback will be taken into consideration. Nonetheless, we are pleased that you enjoyed our breakfast buffet and that it set you up well for the day. It is great that you made use of the fitness centre too, we are busy refreshing the space and hope you will like the final result. We hope that you will return in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Beste L., Bedankt voor uw review. We zijn ontzettend blij dat u zo van uw verblijf heeft genoten. Fijn dat het comfort in het hotel u zo goed is bevallen. Wij hopen u in de toekomst nogmaals van dienst te mogen zijn. Met vriendelijke groet, Elodie van der Waal, Front Office Supervisor

Dear Marvin, Thank you for choosing us and for sharing your review. We are thrilled that our front desk team made you feel welcome and that your loyalty was properly recognised. Still, we regret the shortcomings you noted with the room condition and the online connectivity. Our staff is always ready to help resolve these matters on the spot. Nonetheless, we are pleased your overall stay was enjoyable, and we hope our location near the A16 and the Kralingse Zoom metro station served you well. We hope to have the opportunity of welcoming you back in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Bart-Jan, Thank you for taking the time to share details of your recent visit. We are delighted that you found the breakfast, cleanliness, and our staff to be highlights of your stay. However, we are truly sorry that the room comfort and value did not meet your expectations. Our air conditioning is individually controlled, and the team is always on hand to help. We also acknowledge your thoughts on the furnishings and the tap, and we appreciate you bringing them to our attention. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Elodie v. der Waal, Front Office Supervisor

Dear John, Thank you for your valuable feedback. We are thrilled that you found our hotel stylish and your room spacious, with a very comfortable bed. Our team takes great pride in making every arrival special, so it is lovely to know the receptionist was so attentive to your needs. That said, we are sorry that a couple of details did not meet your expectations. We have noted your thoughts on the bathroom layout, and our team is always available to help find a room that suits your preference. Nonetheless, we are glad you enjoyed the bathroom and found booking through our website so effortless. It would be a pleasure to see you again on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Ellen, Thank you for writing a review. We are delighted that you found your room nicely decorated and enjoyed a comfortable week-long stay with us. It is also great to know that our location worked well for your commute, giving you a pleasant walk to and from the office. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the unwelcome sight in your bathroom and the disappointment with our evening and breakfast offerings. Our team is always on hand to help make your dining experience more enjoyable. Nonetheless, we are glad you found your meals tasty when you did dine with us, and we are pleased that booking through the Accor ALL App was quick and easy for you. We look forward to the pleasure of seeing you again. Best regards, Elodie van der Waal, Front Office Supervisor