Hotel Mercure Oostende 4 stars

Good hotel for the rate, room was not that big: bathroom was too small. The space in front of the room was too small: when you leave the room in the morning: all stuff from the cleaning lady was in front of the door. We hardly can leave the room

A well located hotel for my stays in Ostend for work. Friendly and helpful staff., and am excellent breakfast. The room sadly was incredibly small, cramped and a very odd shape. Further the room area was restricted by the lift shaft which was also disturbing in the night. I had to keep the curtains shut for privacy due to the proximity of other windows and an a fire escape stairway right outside. Definitely the worst room I have been allocated at this hotel.

I'm a returning client, do I need to say more?

Great hotel nice location. Breakfast is excelent. Bathrooms a bit small but modern.

We stay at this hotel two or three times a year. Another relaxing stay. Well appointed room, quiet and modern. Slept superbly, one of the most comfortable beds anywhere. Breakfast is very good as is the bar. Staff very friendly. Only disappointment is that you can no longer keep your parking space after check out. I am not sure why the space cannot be retained until 2pm as was previously the case. This is inconvenient, but won’t stop us from continuing to visit as the rest of the experience is always very good.

I always enjoy staying at your hotel.

1 night stay to experience Christmas atmosphere in Ostend. We had stayed in hotel Mercure in Ostend on previous occasions. Room, breakfast buffet were very good. The service at the bar could have been better, the girl of the reception who served us was for sure a better receptionist than bartender.

I spend 2-3 nights every 6 months or so at this hotel, usually in a Privilege room. I often had the chance to get one of the rooms on top of the main building which are very comfortable. This time, I had a room on the back side. The experience was soso for the price asked: the heating is loudly blowing hot air right into your face while sleeping, while the bathroom doesn't seem to have any heating and is ice-cold, the view out of the window is pretty sad. Otherwise, its remains a solid address with very friendly staff (as always) and very clean rooms.

Very comfortable hotel

An enormous thank you to the all staff who made our stay at your hotel truly to be remembered by! We were greated by a very pleasant and professional receptionist at the check-in, who made us feel special, which always feels nice =) Thank you also for the free upgrade, our room with a great view on the casino and the Christmast lights was amazing. We will definetly come see you again, and we strongly recommend the hotel ! Best regards, Reyder & A.

When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

This is an excellent city centre hotel, with comfortable beds and rooms, friendly and efficiThere were one or two problems in my room, but I

OK - a little above what I will expect

Normal

Mercure Hotel Oostende is a very Good Hotel with friendly staff!! The hotel is situated very Central, near the shopping area, the Beach and Boulevard of Oostende and the Casino. The rooms are nice and we have had a great room with a balcony on the roof on the 9th floor with a great view! The room was very clean! The room was included with a queen bed, a bathroom with shower and a LCD tv. The breakfast was very good with a lot of choice! We have had a great stay in your hotel and hope to stay in your hotel soon again!