Hotel Mercure Oostende 4 stars

Customer review rating 4.3/5 4,502 reviews

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Hotel Mercure Oostende
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+ 17 Services

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (nearby)
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :  LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Our accommodation(s)

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Standard double room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic cosy room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with city view, 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Standard family room with twin beds, 1 bunk bed

  • Max. number of persons: 5
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room with city view, twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Privilege balcony room

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: Bistro

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Meet up with friends, family or colleagues in our lounge bar. Our bar offers promotions throughout the year.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,502 reviews

tripadvisor

TripAdvisor Rating 4.0/5

749 reviews

Probably as well as can be expected

Customer review rating 4.0/5

Anonymous Couples - 21/03/2021 Confirmed reviews ALL

Some limitations to get used to

Good stay

Customer review rating 4.5/5

Jeff Solo - 07/03/2021 Confirmed reviews ALL

Professional staff, great location. Very nice place to stay.

Excellent customer services, poor hygiene

Customer review rating 3.5/5

/ Couples - 13/02/2021 Confirmed reviews ALL

I've said it before (in a previous review) and I'll say it again: this hotel has absolutely excellent customer service. The team of receptionists are all equally friendly and welcoming. They are also quick in responding to e-mails and go out of their way to respond to requests. The location of the hotel is excellent and given the Covid-19 regulations, you can order food either from the hotel restaurant or from the restaurant Histoires d'O that the hotel has a cooperation with. It is also perfectly acceptable to organise your own take away from any other restaurant. A table is provided in the room. Breakfast is still served as a buffet but we were a little disappointed at the quality of the bread and eggs. The butter was also past its sell by date by about a month. As for hygiene, and this is something I have also remarked upon before, this could be way better. Especially in times of Corona, I believe an extra effort should be made. No one at the breakfast buffet was asked to wear gloves and the guests did not seem to use any cutlery when choosing bread and the like. We were also given a dirty spoon with our evening food menu in the room. The cleaning lady did not wear a facial mask and cleaning consisted of refreshing towels, emptying the bins and picking up the dirty plates/cups etc and just closing the covers of the bed. I feel this is an issue that should be worked at. Saying that, the welcoming attitude of the receptionists, the welcome drink offered (to Platinum guests) and the organisation of inhouse dinner will make me come back to this hotel. Thanks for another lovely stay!

Customer review rating 2.0/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

We were disappointed by the small room, old towels and the very small choice of breakfast.

Pleasant stay, friendly staff

Customer review rating 4.5/5

Andrés Solo - 24/12/2020 Confirmed reviews ALL

I had a nice stay. Receptionists were friendly at the check-in/check-out.

Suoer

Customer review rating 4.5/5

Anonymous Solo - 02/12/2020 Confirmed reviews ALL

Super

Just glad some hotels are open in this times !

Customer review rating 3.0/5

Anonymous Solo - 24/11/2020 Confirmed reviews ALL

Everything was ok

Balcony room disappointing

Customer review rating 3.5/5

Tom Solo - 23/10/2020 Confirmed reviews ALL

Room was ok, to bad about balcony was less then 1 m

Relaxing

Customer review rating 4.0/5

Clem Couples - 18/10/2020 Confirmed reviews ALL

Overall OK but mattress probably somewhat worn out (flattened ?) . It kept slipping away and so taking me to the floor. I should have mentioned it, but only realised the source of the problem later on. I first thought it was just due to my weight, but I am about 80 kg -- nothing to feel guilty about.

Comfortable room and good breakfast

Customer review rating 4.0/5

François-xavier T. Business - 16/10/2020 Confirmed reviews ALL

Professional stay, enjoyed the good location of the hotel and the comfort

Good stay

Customer review rating 4.5/5

Talal Families - 13/10/2020 Confirmed reviews ALL

We enjoyed our staying in Hotel, but management should consider to change check out time as 11.00 am is too early.

Customer review rating 5.0/5

Els Families - 03/10/2020 Confirmed reviews ALL

Alles was perfect in orde

Good stay!

Customer review rating 4.5/5

Gert Couples - 14/09/2020 Confirmed reviews ALL

Good stay in a comfortable modern room. Very clean, good airco, good TV, comfortable bed. Bathroom very clean and well equipped.

Good location and breakfast

Customer review rating 3.5/5

Kaija Couples - 10/09/2020 Confirmed reviews ALL

Correct hotel quite centrally located, close to the beach, nice room even if bathroom really small. Breakfast was good and varied.

Good stay

Customer review rating 4.5/5

J M. Families - 24/08/2020 Confirmed reviews ALL

Well located at centre of Ostend. Small hotel. Great breakfast.

Customer review rating 4.5/5

Anonymous Couples - 14/08/2020 Confirmed reviews ALL

Great location. Wonderful staff. Nice balcony and toiletries in "Privilege Room."

good to know this place

Customer review rating 4.5/5

S Business - 23/07/2020 Confirmed reviews ALL

Good to come back every time ...

stay could be better

Customer review rating 3.5/5

Kurt Solo - 22/07/2020 Confirmed reviews ALL

- booking: I searched for the possibility to hire a parking as well, didn't find it. But apparently you have a deal with a local parking company (indigo) - arrival : initial room foreseen was not ready yet (at 16h00), it should have been ready at 15h00. The lady gave me another room : it slinked of cigarettes. either the previous 'guest' smoked in the room, or the cleaners smoked in the room. I did get another room, the service was fine. - no toilet brush available, and because of covid, no cleaning every day. I think that a toilet brush should be available in all rooms - elevators : only 1, and very slow. Add here the fact that the cleaners also have to use it, and you (I) are waiting easily up to 10 minutes for an elevator. I was on the 6th floor, and I don't do stairs when I'm carrying luggage. - breakfast : excellent ! - coctails in the bar : excellent !

all expectations met

Customer review rating 4.0/5

Jan Solo - 20/07/2020 Confirmed reviews ALL

everything ok, except for online check in

Always pleasant to stay in this hotel !

TripAdvisor rating 4.0/5

DidierD99 15/07/2020 TripAdvisor review

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Dear Didier. Thank you for taking the time to share your experience with us. It is a pleasure to welcome back returning guests and a reward to know that we will be your top choice for any further visits to Ostende. Your feedback concerning the new measures we have implemented for the welfare of our guests as well as our team is appreciated as it helps us to highlight possible areas for improvement, and your suggestions have been noted. We look forward to seeing you again next time. Best regards, Bert Degryse, General Manager

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