Hotel Mercure Oostende 4 stars

Customer review rating 4.3/5 4,158 reviews

Hotel Mercure Oostende
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Room 1

Number of guests
Children's age

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Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400
ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :  LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Our accommodations

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Standard double room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic cosy room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with city view, 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Standard family room with twin beds, 1 bunk bed

  • Max. number of persons: 5
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room with city view, twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Privilege balcony room

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: Bistro

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Meet up with friends, family or colleagues in our lounge bar. Our bar offers promotions throughout the year.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,158 reviews

tripadvisor

TripAdvisor Rating 4.0/5

718 reviews

Very nice hotel in a quiet neighbourhood, only steps from the vibrant beach area

TripAdvisor rating 4.0/5

slieve2020 18/06/2020 TripAdvisor review

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.

Dear Guest, Thank you for taking the time to write this review of your stay. It's a real pleasure to know that you chose our hotel and are delighted our team members had such a positive impact on your stay. Alexandra will be very pleased that her efforts were so appreciated. We would like to apologise for any inconvenience during this period of adaptation to the new measures being implemented for your well-being and are very grateful for your valuable feedback which will be used to address these issues. It also helps us to know the areas that may need some more attention. We look forward to having you return and hope your next stay will be greatly improved. Best regards, Bert Degryse, General Manager

Excellent

Customer review rating 4.3/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

Very good as usual

very pleasant and relax

TripAdvisor rating 4.0/5

Trek37564924774 27/02/2020 TripAdvisor review

we loved our stay in Mercure Ostend, opposite to Het Kursaal, where we enjoyed Herman Van Veen. We found the hotel offers excellent price/quality balance; rooms are quite small though, and the view was "industrial"; the cosy woodfire at the bar seduces to a post concert drink; last but not least: very friendly reception.

Dear Guest, Thank you for taking the time to share your feedback. It is great to hear that you enjoyed your stay and to know that our location was ideal for you. Whilst our room sizes are fairly standard for the area, our PRIVILEGE rooms do have large balconies and our superior rooms offer a better view of the city; may we assist you with booking one of these rooms during your next stay? Otherwise, we are delighted that our quality service and bar facilities met your expectations. We hope to welcome you back. Best wishes, Bert Degryse, General Manager

Remarkable New Year Eve

TripAdvisor rating 4.0/5

dee032020 16/02/2020 TripAdvisor review

I spent one night here with my family, room is big enough for 5, location super.. near restaurant, beach and attraction, we saw the fireworks at the beach, winter at the park attaction just next door, breakfast fabulous, got free Snack and drinks at the lobby. Also wine compliment at the room

Dear Dee, Thank you for positively reviewing your visit to Mercure Oostende Hotel. We are delighted that you enjoyed your stay overall and to hear that everything met your expectations from our convenient location to the feeling of space in your room. We are also pleased to know that we were able to help start your day off right with our tasty breakfast; A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. We look forward to the pleasure of welcoming you back. Kind regards, Bert Degryse, General Manager

Unconfortable stay

Customer review rating 4.3/5

Sam Business - 13/02/2020 Confirmed reviews ALL

- Room unconfortable (bathroom was not well cleaned, bunk bed in single room, very loud) - Breakfast was ok - No sauna, gym or pool - No bathrobe or slippers (room was cold, heating system was loud) - staff was very nice

good staff

Customer review rating 4.3/5

Martin Business - 05/02/2020 Confirmed reviews ALL

good 2 week stay nice staff good breakfast bed are a little hard

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Well located

Customer review rating 4.3/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Good hotel for the rate, room was not that big: bathroom was too small. The space in front of the room was too small: when you leave the room in the morning: all stuff from the cleaning lady was in front of the door. We hardly can leave the room

Well located

Customer review rating 4.3/5

C. Business - 02/02/2020 Confirmed reviews ALL

A well located hotel for my stays in Ostend for work. Friendly and helpful staff., and am excellent breakfast. The room sadly was incredibly small, cramped and a very odd shape. Further the room area was restricted by the lift shaft which was also disturbing in the night. I had to keep the curtains shut for privacy due to the proximity of other windows and an a fire escape stairway right outside. Definitely the worst room I have been allocated at this hotel.

Hotel is all located and has great breakfast buffet

Customer review rating 4.3/5

D. Couples - 01/02/2020 Confirmed reviews ALL

I'm a returning client, do I need to say more?

Nice location

Customer review rating 4.3/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Great hotel nice location. Breakfast is excelent. Bathrooms a bit small but modern.

Dear Mike H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Another relaxing stay.

Customer review rating 4.3/5

Nick Couples - 13/01/2020 Confirmed reviews ALL

We stay at this hotel two or three times a year. Another relaxing stay. Well appointed room, quiet and modern. Slept superbly, one of the most comfortable beds anywhere. Breakfast is very good as is the bar. Staff very friendly. Only disappointment is that you can no longer keep your parking space after check out. I am not sure why the space cannot be retained until 2pm as was previously the case. This is inconvenient, but won’t stop us from continuing to visit as the rest of the experience is always very good.

Customer review rating 4.3/5

G.a.y. Solo - 05/01/2020 Confirmed reviews ALL

I always enjoy staying at your hotel.

Overall satisfied

Customer review rating 4.3/5

Martin V. O. Couples - 04/01/2020 Confirmed reviews ALL

1 night stay to experience Christmas atmosphere in Ostend. We had stayed in hotel Mercure in Ostend on previous occasions. Room, breakfast buffet were very good. The service at the bar could have been better, the girl of the reception who served us was for sure a better receptionist than bartender.

Almost a comfortable stay - Privilege room was soso, heating in room was loud and the bathroom extremely cold

Customer review rating 4.3/5

Frank Families - 28/12/2019 Confirmed reviews ALL

I spend 2-3 nights every 6 months or so at this hotel, usually in a Privilege room. I often had the chance to get one of the rooms on top of the main building which are very comfortable. This time, I had a room on the back side. The experience was soso for the price asked: the heating is loudly blowing hot air right into your face while sleeping, while the bathroom doesn't seem to have any heating and is ice-cold, the view out of the window is pretty sad. Otherwise, its remains a solid address with very friendly staff (as always) and very clean rooms.

Good hotel

Customer review rating 4.3/5

Anonymous Business - 24/12/2019 Confirmed reviews ALL

Very comfortable hotel

Dear Peter Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

A most wonderful weekend!

Customer review rating 4.3/5

A. S. Couples - 22/12/2019 Confirmed reviews ALL

An enormous thank you to the all staff who made our stay at your hotel truly to be remembered by! We were greated by a very pleasant and professional receptionist at the check-in, who made us feel special, which always feels nice =) Thank you also for the free upgrade, our room with a great view on the casino and the Christmast lights was amazing. We will definetly come see you again, and we strongly recommend the hotel ! Best regards, Reyder & A.

Not the service I am used to at Accor hotels!

TripAdvisor rating 4.0/5

ericvanderh0even Business - 22/12/2019 TripAdvisor review

When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

Dear Guest, We are grateful to you for taking the time to send us your review and can only offer our sincere apologies once again this visit that fell short of the standards expected of us. We hope that our recent emails, as well as the compensation offered, will mean that we may have the pleasure of seeing you again in the future. With our best wishes for the festive season, Bert Degryse, General Manager

A Very Welcoming Hotel

Customer review rating 4.3/5

Andrew S. Couples - 13/12/2019 Confirmed reviews ALL

This is an excellent city centre hotel, with comfortable beds and rooms, friendly and efficiThere were one or two problems in my room, but I

Customer review rating 4.3/5

G. C. Business - 12/12/2019 Confirmed reviews ALL

OK - a little above what I will expect

Normal

Customer review rating 4.3/5

B. Couples - 09/12/2019 Confirmed reviews ALL

Normal

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