Hotel Mercure Oostende 4 stars

TripAdvisor rating 4.0/5 697 reviews
Hotel Mercure Oostende
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400
ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Contact email

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :   LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Our accommodations

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Standard double room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic cosy room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with city view, 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Standard family room with twin beds, 1 bunk bed

  • Max. number of persons: 5
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room with city view, twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Mini bar with free soft drinks

Privilege balcony room

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Bistro

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Meet up with friends, family or colleagues in our lounge bar. Our bar offers promotions throughout the year.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,025 reviews

tripadvisor

TripAdvisor Rating 4.0/5

697 reviews

Another relaxing stay.

Customer review rating 4.3/5

Nick Couples - 13/01/2020 Confirmed reviews ALL

We stay at this hotel two or three times a year. Another relaxing stay. Well appointed room, quiet and modern. Slept superbly, one of the most comfortable beds anywhere. Breakfast is very good as is the bar. Staff very friendly. Only disappointment is that you can no longer keep your parking space after check out. I am not sure why the space cannot be retained until 2pm as was previously the case. This is inconvenient, but won’t stop us from continuing to visit as the rest of the experience is always very good.

Customer review rating 4.3/5

G.a.y. Solo - 05/01/2020 Confirmed reviews ALL

I always enjoy staying at your hotel.

Overall satisfied

Customer review rating 4.3/5

Martin V. O. Couples - 04/01/2020 Confirmed reviews ALL

1 night stay to experience Christmas atmosphere in Ostend. We had stayed in hotel Mercure in Ostend on previous occasions. Room, breakfast buffet were very good. The service at the bar could have been better, the girl of the reception who served us was for sure a better receptionist than bartender.

Almost a comfortable stay - Privilege room was soso, heating in room was loud and the bathroom extremely cold

Customer review rating 4.3/5

Frank Families - 28/12/2019 Confirmed reviews ALL

I spend 2-3 nights every 6 months or so at this hotel, usually in a Privilege room. I often had the chance to get one of the rooms on top of the main building which are very comfortable. This time, I had a room on the back side. The experience was soso for the price asked: the heating is loudly blowing hot air right into your face while sleeping, while the bathroom doesn't seem to have any heating and is ice-cold, the view out of the window is pretty sad. Otherwise, its remains a solid address with very friendly staff (as always) and very clean rooms.

Good hotel

Customer review rating 4.3/5

Anonymous Business - 24/12/2019 Confirmed reviews ALL

Very comfortable hotel

Dear Peter Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

A most wonderful weekend!

Customer review rating 4.3/5

A. S. Couples - 22/12/2019 Confirmed reviews ALL

An enormous thank you to the all staff who made our stay at your hotel truly to be remembered by! We were greated by a very pleasant and professional receptionist at the check-in, who made us feel special, which always feels nice =) Thank you also for the free upgrade, our room with a great view on the casino and the Christmast lights was amazing. We will definetly come see you again, and we strongly recommend the hotel ! Best regards, Reyder & A.

Not the service I am used to at Accor hotels!

TripAdvisor rating 4.0/5

ericvanderh0even Business - 22/12/2019 TripAdvisor review

When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

Dear Guest, We are grateful to you for taking the time to send us your review and can only offer our sincere apologies once again this visit that fell short of the standards expected of us. We hope that our recent emails, as well as the compensation offered, will mean that we may have the pleasure of seeing you again in the future. With our best wishes for the festive season, Bert Degryse, General Manager

A Very Welcoming Hotel

Customer review rating 4.3/5

Andrew S. Couples - 13/12/2019 Confirmed reviews ALL

This is an excellent city centre hotel, with comfortable beds and rooms, friendly and efficiThere were one or two problems in my room, but I

Customer review rating 4.3/5

G. C. Business - 12/12/2019 Confirmed reviews ALL

OK - a little above what I will expect

Normal

Customer review rating 4.3/5

B. Couples - 09/12/2019 Confirmed reviews ALL

Normal

Very Good Hotel with Friendly staff!

Customer review rating 4.3/5

Sofia A. H. Couples - 19/11/2019 Confirmed reviews ALL

Mercure Hotel Oostende is a very Good Hotel with friendly staff!! The hotel is situated very Central, near the shopping area, the Beach and Boulevard of Oostende and the Casino. The rooms are nice and we have had a great room with a balcony on the roof on the 9th floor with a great view! The room was very clean! The room was included with a queen bed, a bathroom with shower and a LCD tv. The breakfast was very good with a lot of choice! We have had a great stay in your hotel and hope to stay in your hotel soon again!

good location good breakfast

Customer review rating 4.3/5

Patricia Couples - 18/11/2019 Confirmed reviews ALL

.....................................................................

Dear Patricia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

A very decent economy hotel in a great location with excellent staff!

Customer review rating 4.3/5

Nick H. Couples - 15/11/2019 Confirmed reviews ALL

The staff are very welcoming and helpful. Great location, only a short walk to the beach and the centre of Ostend. Clean hotel, decent breakfast with decent bar area. The bedrooms were as expected in an economy hotel, nothing fancy but clean. My only complaint, as a well built 1.88 metre (6ft 2ins) tall man, is that the single beds are too small (width and length). However, that didn't overshadow a perfectly pleasant two night stay at the Mercure Oostende.

Dear Nick H., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

noisy

Customer review rating 4.3/5

M. R. Couples - 13/11/2019 Confirmed reviews ALL

room at the street site, very noisy on the 4th floor ( people shouting on the street, garbage truck early morning)

Dear R. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Good location. Clean room. Friendly staff.

Customer review rating 4.3/5

Katty Solo - 11/11/2019 Confirmed reviews ALL

Good location. Easy to reach with public transportation. Few minutes walking distance from Kursaal. Room on the small size but clean. Good, extensive breakfast buffet. Possibility to eat something in the evening (bistro style)

Dear Katty D., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Prima

Customer review rating 4.3/5

Luc Friends - 04/11/2019 Confirmed reviews ALL

Alles was OK

I was not treated as platinummember

Customer review rating 4.3/5

Dan Families - 28/10/2019 Confirmed reviews ALL

Very small room with window on escape way, I have asked on upgrade, but got nothing. One day room was not even cleaned. Welcome gifts I got only after reminder, etc. Normally I stay during Business trips in the Hotels, but this time it was a Family trip booked on Accor Points. After that expirience I want Change my Preference Hotel chain. Thanks and good luck.

Dear Danir K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Exactly what we needed

Customer review rating 4.3/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

We had a small room but it had a comfortable bed and a great shower.

Very good

Customer review rating 4.3/5

Smg Couples - 22/10/2019 Confirmed reviews ALL

Nice clean room. Central location. Friendly staff.

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Disappointing

Customer review rating 4.3/5

Ronalda G. Families - 21/10/2019 Confirmed reviews ALL

Room very small Beds uncomfortable One staff member unhelpful

Dear Ronalda G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager
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