Hotel Mercure Oostende 4 stars

Customer review rating (ALL Rating) 4.5/5 853 reviews

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Description

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Public paid car park

  • Oostend Airport at 10 mins by car

Our accommodation(s)

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Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 OSTEND
Belgium

GPS:51.230344, 2.91345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  853 reviews

Customer review rating 3.5/5

Tineke K. Solo - Confirmed reviews ALL

Nice stay, tv did not work, hear neighbours talk ( no soundproofing)

Dear Tineke, Thank you for your feedback. We are glad you enjoyed your stay and found our staff friendly. We are sorry that the TV did not work and that you could hear noise from neighboring rooms. Please note that our reception is open 24/7, and we are always happy to assist immediately if any issues arise to make your stay more comfortable. We hope to welcome you again soon. Kind regards, Team Mercure

Customer review rating 5.0/5

Miel V. H. Solo - Confirmed reviews ALL

perfect

Beste Miel, Hartelijk dank voor uw beoordeling! We zijn blij dat ons hotel en ons team u hebben bevallen. We kijken ernaar uit u binnenkort weer te mogen verwelkomen! Met vriendelijke groet, Team Mercure Oostende

Customer review rating 2.5/5

Thomas G. Business - Confirmed reviews ALL

Breakfast was good. Clean and tidy. Hard to sleep when it was noicy.

Dear Thomas, Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed the breakfast and found the hotel clean and tidy. We are sorry to learn that noise affected your sleep. Unfortunately, as we are located in the city centre, some street noise can occur. We do understand that this can be inconvenient. Regarding the noise from the plumbing, thank you for bringing this to our attention. We will make sure to note this and have it checked internally. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards Team Mercure

Customer review rating 5.0/5

Edmond R. Friends - Confirmed reviews ALL

alles correct verlopen

Beste Edmond, Hartelijk dank voor uw positieve feedback. Het is fijn om te horen dat uw verblijf soepel en naar verwachting is verlopen. Wij streven ernaar om onze gasten een uitstekende ervaring te bieden. Hopelijk mogen wij u nog eens verwelkomen in ons hotel. Met vriendelijke groet, Team Mercure Oostende

Customer review rating 1.5/5

Hans T. Families - Confirmed reviews ALL

On Saturday December 13th, the electricity was cut around 6pm (at this time of the year, no more daylight). This can happen! I was in the shower and had to continue with the light of my mobile phone. Feasible. No other light, power. Leaving the room after 30mins, there was still no electricity. The emergency light in the corridor was not working. Only in the staircase. We took the five levels till the ground floor where hotel staff was welcoming those During the whole 30minutes period we were at our room, not one hotel staff member was at our floor checking if all hotel guests were doing ok under this electricity cut. This it totally unacceptable!! Some guests may have fallen in the dark, some may need help, some want information about the actions and estimated duration of the electricity cut. The morning after, no information or clarification received. Problems can happen - but how staff deal with problems really determine how the hotel will be evaluated. Communication is everything! The check out was a regular check out - nothing was said about the electricity cut. Before leaving reception, shared my concern - as always, hotel reception staff apologize for the inconvenience and say they understand and that they will escalate to management. I really have hoped that hotel management would have contacted me (we are 2 weeks further now). They did not. Again, problems can happen - how people deal with problems really determine how the hotel will be evaluated. Communication is everything.

Dear Hans, Thank you for taking the time to share your feedback. We are truly sorry for the discomfort and uncertainty you experienced during the unexpected power outage, and we fully understand how unsettling this must have been. This was a very exceptional situation that we are not accustomed to. When the outage occurred, two members of our team remained on the ground floor to welcome guests, offer a drink for the inconvenience, and provide assistance. At the same time, another team member was making rounds in the hotel to help guide guests safely. As we had no information about the duration of the outage, it was unfortunately difficult to check individually with all rooms. We regret that no further explanation or follow-up was provided the next morning and understand your disappointment. Your feedback has been shared internally and is greatly appreciated, as it helps us improve our communication and procedures for unexpected situations. Thank you again for your honest comments. We hope to have the opportunity to welcome you again under better circumstances. Kind regards Team Mercure

Other web-users rate our hotel

  • 404 reviews 9/10 Location
  • 712 reviews 6.8/10 Room
  • 606 reviews 9.2/10 Service
  • 10 reviews 8.8/10 WiFi
  • 510 reviews 8.2/10 Breakfast
  • 376 reviews 4/10 Comfort
  • 266 reviews 8.7/10 Cleanliness
  • 127 reviews 3.1/10 Value

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