Hotel Mercure Oostende 4 stars

Customer review rating (ALL Rating) 4.5/5 858 reviews

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Hotel Mercure Oostende - Image 1
Hotel Mercure Oostende - Image 2
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Leopold II laan 20, 8400 OSTEND, Belgium

Description

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Public paid car park

  • Oostend Airport at 10 mins by car

Our accommodation(s)

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Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 OSTEND
Belgium

GPS:51.230344, 2.91345

Telephone
Fax +32 59 80 84 06

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  858 reviews

TripAdvisor Rating  3.9/5  843 reviews

Customer review rating 4.0/5

Jeremy R. Friends - Confirmed reviews ALL

The hotel is usually very good however it appeared this time that attention to detail was lacking. The cigarette bin was not emptied which created a mess outside the front door. The entrance matting was coming up and I nearly tripped over it at one point. The safe in the bedroom was not ready to use so I had to ask reception who promptly put this right, there was no shower gel when I went to have my first shower either. The rest of the stay was good, staff friendly as always and breakfast very good.

Dear Jeremy, Thank you for your feedback regarding your recent stay at Hotel Mercure Oostende. We sincerely appreciate your kind words about our friendly staff and breakfast offerings. However, we regret to learn that certain aspects of your visit did not meet your expectations. Please accept our apologies for the oversight concerning the cigarette bin and the entrance matting. We take cleanliness and safety seriously, and your observations will be shared with our team for future improvements. Moreover, we are pleased to hear that our reception staff was able to assist you with the safe. Thank you once again for your insights, and we look forward to welcoming you back for an even better experience. Team Mercure Oostende

Customer review rating 4.5/5

Penelope S. Couples - Confirmed reviews ALL

staff were friendly and helpful, room was very clean, we enjoyed our stay. small problem was dealt with quickly and efficiently.

Dear Penelope, Thank you for your kind words regarding your recent stay at Hotel Mercure Oostende. We are pleased to hear that you found our staff friendly and helpful, and that any issues were addressed swiftly. Your feedback is greatly appreciated. Team Mercure Oostende

Customer review rating 5.0/5

Steve B. Friends - Confirmed reviews ALL

Nice hotel lovely staff, our second visit and not our last!

Dear Steve, Thank you for your kind words and for choosing to return to Hotel Mercure Oostende. We are delighted to hear that you enjoyed your stay and appreciated our staff. We look forward to welcoming you again in the future! Team Mercure Oostende

Customer review rating 3.0/5

Nadir A. Business - Confirmed reviews ALL

Very friendly and helpful receptionist, the room was clean and tidy. I didn't have much sleep quality because of the pillows on the bed, it was uncomfortable to sleep on. (there is also a lot of noise trough the door and the walls but didn't interfere with sleep)

Dear Nadir A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our receptionist friendly and the room clean. However, we regret to learn that the bedding did not meet your comfort expectations and that you experienced some noise. Your comments are valuable, and we will consider them as we continually strive to enhance our guest experience. Best regards, Team Mercure Oostende

Customer review rating 4.5/5

Danica P. Families - Confirmed reviews ALL

We really enjoyed our stay at the hotel. The room was comfortable and everyone at the hotel was super nice! Welcome chocolates were a super nice touch. I would prefer if bathroom was a bit larger since I bumped against various handles and fixtures multiple times as I went about my business.

Dear Danica, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our great location and found our team to be accommodating. Your comments about the bathroom size have been duly noted, and we appreciate your input as it helps us improve. We hope to welcome you back to Hotel Mercure Oostende in the future. Team Mercure Oostende

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Other web-users rate our hotel

  • 400 reviews 9.1/10 Location
  • 704 reviews 6.8/10 Room
  • 598 reviews 9.3/10 Service
  • 9 reviews 8.3/10 WiFi
  • 506 reviews 8.1/10 Breakfast
  • 378 reviews 3.8/10 Comfort
  • 264 reviews 8.7/10 Cleanliness
  • 130 reviews 3.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.