Hotel Mercure Oostende 4 stars

Customer review rating (ALL Rating) 4.5/5 856 reviews

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Hotel Mercure Oostende - Image 1
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Leopold II laan 20, 8400 OSTEND, Belgium

Description

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Public paid car park

  • Oostend Airport at 10 mins by car

Our accommodation(s)

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Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 OSTEND
Belgium

GPS:51.230344, 2.91345

Telephone
Fax +32 59 80 84 06

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  856 reviews

TripAdvisor Rating  3.9/5  843 reviews

Customer review rating 5.0/5

Edmond R. Friends - Confirmed reviews ALL

alles correct verlopen

Beste Edmond, Hartelijk dank voor uw positieve feedback. Het is fijn om te horen dat uw verblijf soepel en naar verwachting is verlopen. Wij streven ernaar om onze gasten een uitstekende ervaring te bieden. Hopelijk mogen wij u nog eens verwelkomen in ons hotel. Met vriendelijke groet, Team Mercure Oostende

Customer review rating 1.5/5

Hans T. Families - Confirmed reviews ALL

On Saturday December 13th, the electricity was cut around 6pm (at this time of the year, no more daylight). This can happen! I was in the shower and had to continue with the light of my mobile phone. Feasible. No other light, power. Leaving the room after 30mins, there was still no electricity. The emergency light in the corridor was not working. Only in the staircase. We took the five levels till the ground floor where hotel staff was welcoming those During the whole 30minutes period we were at our room, not one hotel staff member was at our floor checking if all hotel guests were doing ok under this electricity cut. This it totally unacceptable!! Some guests may have fallen in the dark, some may need help, some want information about the actions and estimated duration of the electricity cut. The morning after, no information or clarification received. Problems can happen - but how staff deal with problems really determine how the hotel will be evaluated. Communication is everything! The check out was a regular check out - nothing was said about the electricity cut. Before leaving reception, shared my concern - as always, hotel reception staff apologize for the inconvenience and say they understand and that they will escalate to management. I really have hoped that hotel management would have contacted me (we are 2 weeks further now). They did not. Again, problems can happen - how people deal with problems really determine how the hotel will be evaluated. Communication is everything.

Dear Hans, Thank you for taking the time to share your feedback. We are truly sorry for the discomfort and uncertainty you experienced during the unexpected power outage, and we fully understand how unsettling this must have been. This was a very exceptional situation that we are not accustomed to. When the outage occurred, two members of our team remained on the ground floor to welcome guests, offer a drink for the inconvenience, and provide assistance. At the same time, another team member was making rounds in the hotel to help guide guests safely. As we had no information about the duration of the outage, it was unfortunately difficult to check individually with all rooms. We regret that no further explanation or follow-up was provided the next morning and understand your disappointment. Your feedback has been shared internally and is greatly appreciated, as it helps us improve our communication and procedures for unexpected situations. Thank you again for your honest comments. We hope to have the opportunity to welcome you again under better circumstances. Kind regards Team Mercure

Customer review rating 5.0/5

Grahek U. Couples - Confirmed reviews ALL

The room was clean, comfortable and quiet. The breakfast buffet was very generous. The hotel is well located close to Kursaal (where we went for the concert), the beach and Ostende night life.

Dear U., Thank you for your kind feedback regarding your recent stay at Hotel Mercure Oostende. We are pleased to know that you found our location convenient and enjoyed the comfort of your room and the breakfast buffet. We look forward to welcoming you back in the future. Team Mercure Oostende

Customer review rating 4.0/5

Jeremy R. Friends - Confirmed reviews ALL

The hotel is usually very good however it appeared this time that attention to detail was lacking. The cigarette bin was not emptied which created a mess outside the front door. The entrance matting was coming up and I nearly tripped over it at one point. The safe in the bedroom was not ready to use so I had to ask reception who promptly put this right, there was no shower gel when I went to have my first shower either. The rest of the stay was good, staff friendly as always and breakfast very good.

Dear Jeremy, Thank you for your feedback regarding your recent stay at Hotel Mercure Oostende. We sincerely appreciate your kind words about our friendly staff and breakfast offerings. However, we regret to learn that certain aspects of your visit did not meet your expectations. Please accept our apologies for the oversight concerning the cigarette bin and the entrance matting. We take cleanliness and safety seriously, and your observations will be shared with our team for future improvements. Moreover, we are pleased to hear that our reception staff was able to assist you with the safe. Thank you once again for your insights, and we look forward to welcoming you back for an even better experience. Team Mercure Oostende

Customer review rating 4.5/5

Penelope S. Couples - Confirmed reviews ALL

staff were friendly and helpful, room was very clean, we enjoyed our stay. small problem was dealt with quickly and efficiently.

Dear Penelope, Thank you for your kind words regarding your recent stay at Hotel Mercure Oostende. We are pleased to hear that you found our staff friendly and helpful, and that any issues were addressed swiftly. Your feedback is greatly appreciated. Team Mercure Oostende

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Other web-users rate our hotel

  • 403 reviews 9.1/10 Location
  • 721 reviews 6.7/10 Room
  • 612 reviews 9.3/10 Service
  • 10 reviews 8.8/10 WiFi
  • 520 reviews 8.2/10 Breakfast
  • 383 reviews 3.9/10 Comfort
  • 273 reviews 8.7/10 Cleanliness
  • 133 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.