Hotel Mercure Oostende 4 stars

Customer review rating (ALL Rating) 4.5/5 788 reviews

Hotel Mercure Oostende - Image 1
Hotel Mercure Oostende - Image 2
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Description

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Public paid car park

  • Oostend Airport at 10 mins by car

Our accommodation(s)

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Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 OSTEND
Belgium

GPS:51.230344, 2.91345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  788 reviews

Customer review rating 0.5/5

Rosamund D. Couples - Confirmed reviews ALL

We stayed one night,and where kept awake most off the night by workmen ,working in the room next door,banging/talking/coughing etc this was made worse by the fact we had our little dog with us ,who kept barking at the noise.In the morning we spoke to Martin on Reception who was extremely unhelpful and even aggressive about us being disbursed by the workmen,said there was nothing he could do about it!he had checked us in the day before and never mentioned that renovation where being done in the next door room.We have stayed in Mercure hotels many times,and never had a bad experience before.But I doubt if we will stay again

Customer review rating 5.0/5

Mia L. Friends - Confirmed reviews ALL

Alles was prima in orde

Beste Mia, 😊 Hartelijk dank voor uw geweldige beoordeling en mooie woorden! We zijn erg blij te horen dat u genoten heeft van uw verblijf en dat de kamer aan al uw verwachtingen voldeed. Fijn dat alles helemaal in orde was — dat is precies waar we het voor doen. We hopen u in de toekomst opnieuw te mogen verwelkomen! Met vriendelijke groet, Team Mercure

Customer review rating 4.0/5

Guillaume T. Couples - Confirmed reviews ALL

Staff was very nice, breakfast was good. However the building needs Renovating : we could hear the neighbors talking, people taking showers and drying their hair. The air conditioning wasn’t great : either we were super cold or way too warm with it. We usually like Mercure but were disappointed by the facilities this time.

Dear Guillaume, 😊 Thank you very much for taking the time to share your feedback and for your kind words about our staff and breakfast. We are glad to hear that these aspects of your stay met your expectations. At the same time, we are sorry to learn that you experienced discomfort regarding noise and the air conditioning. Your comments about the sound insulation and facilities are very valuable to us and will be shared with the relevant teams as part of our ongoing improvement efforts. We truly appreciate your loyalty to Mercure and hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Team Mercure

Customer review rating 2.0/5

Saleh A. Solo - Confirmed reviews ALL

I couldn’t find parking, and the staff informed me that their parking was full, so I had to use public parking instead. Additionally, I could hear outside noise clearly from my room, which was very disturbing.

Customer review rating 5.0/5

Raphael D. Couples - Confirmed reviews ALL

simply perfect

Dear Raphael, Thank you very much for your fantastic 10/10 rating ⭐ It is a real pleasure to read your kind words. We are delighted to hear that you found your stay comfortable and appreciated our location, warm welcome, and breakfast. “Simply perfect” is truly one of the nicest compliments we can receive — thank you. We hope to have the pleasure of welcoming you again in the future. Kind regards, Team Mercure

Other web-users rate our hotel

  • 387 reviews 8.9/10 Location
  • 670 reviews 6.7/10 Room
  • 552 reviews 9.2/10 Service
  • 10 reviews 8.5/10 WiFi
  • 467 reviews 7.5/10 Breakfast
  • 350 reviews 4.1/10 Comfort
  • 253 reviews 8.7/10 Cleanliness
  • 131 reviews 2.6/10 Value

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