Hotel Mercure Oostende 4 stars

Well located at centre of Ostend. Small hotel. Great breakfast.

Great location. Wonderful staff. Nice balcony and toiletries in "Privilege Room."

Good to come back every time ...

- booking: I searched for the possibility to hire a parking as well, didn't find it. But apparently you have a deal with a local parking company (indigo) - arrival : initial room foreseen was not ready yet (at 16h00), it should have been ready at 15h00. The lady gave me another room : it slinked of cigarettes. either the previous 'guest' smoked in the room, or the cleaners smoked in the room. I did get another room, the service was fine. - no toilet brush available, and because of covid, no cleaning every day. I think that a toilet brush should be available in all rooms - elevators : only 1, and very slow. Add here the fact that the cleaners also have to use it, and you (I) are waiting easily up to 10 minutes for an elevator. I was on the 6th floor, and I don't do stairs when I'm carrying luggage. - breakfast : excellent ! - coctails in the bar : excellent !

everything ok, except for online check in

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.

Very good as usual

we loved our stay in Mercure Ostend, opposite to Het Kursaal, where we enjoyed Herman Van Veen. We found the hotel offers excellent price/quality balance; rooms are quite small though, and the view was "industrial"; the cosy woodfire at the bar seduces to a post concert drink; last but not least: very friendly reception.

I spent one night here with my family, room is big enough for 5, location super.. near restaurant, beach and attraction, we saw the fireworks at the beach, winter at the park attaction just next door, breakfast fabulous, got free Snack and drinks at the lobby. Also wine compliment at the room

- Room unconfortable (bathroom was not well cleaned, bunk bed in single room, very loud) - Breakfast was ok - No sauna, gym or pool - No bathrobe or slippers (room was cold, heating system was loud) - staff was very nice

good 2 week stay nice staff good breakfast bed are a little hard

Good hotel for the rate, room was not that big: bathroom was too small. The space in front of the room was too small: when you leave the room in the morning: all stuff from the cleaning lady was in front of the door. We hardly can leave the room

A well located hotel for my stays in Ostend for work. Friendly and helpful staff., and am excellent breakfast. The room sadly was incredibly small, cramped and a very odd shape. Further the room area was restricted by the lift shaft which was also disturbing in the night. I had to keep the curtains shut for privacy due to the proximity of other windows and an a fire escape stairway right outside. Definitely the worst room I have been allocated at this hotel.

I'm a returning client, do I need to say more?