Very well located hotel near the beach and near the shopping district. We had an event at "Kursaal Oostende" which is just next doors too, so this was perfect. Super friendly staff. Clean and quiet room. And really enjoyed the breakfast!

Warm welcome at the reception, good choice at breakfast

Pleasant and efficient staff.......

Booked the hotel because of walking distance to shops and beach, room was clean and quiet

Hotel was clean, people were professional. All ok

This is a nice modern hotel, well located near the beach and the city. Rooms are tidy and clean, bedding very good and the parking service is practical and fluid. This will definitely be my place to stay when i am in Ostend.

Disappointingly small room for a "superior room": to acommdate the room a bit better, we had to rearrange the table and seats because we couldn't easily get to that side of the bed otherwise... The windows can't be opened to get some fresh air without having it come from a central ventilation system...

Our stay were very nice. Only "problem" we had were when we wanted to took a bath. The glass panel are too big to get easy in and out when you have physical difficulties. The tap are also situated not ideal to sit and stand up, and when the bath are filling up.

Nothing to say about the hotel..Mercure ist Mercure!!! what else?

Check in was swift and friendly, the room was very comfortable and was serviced daily which we didn't expect due to the Covid restrictions but was a pleasant surprise. Breakfast was a fantastic range of options, both hot & cold and a great choice of drinks to go with it. The Covid restrictions were well followed and cleaning was excellent.

Everybody very friendly! Excellent breakfast, clean and cool rooms!

Horrible and unprofessional customer service

Very pleasant stay in well serviced rooms with good breakfast buffet and nice drinks at the bar.

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.